{
"vendor": "Abnormal Security",
"slug": "abnormal-security",
"platform": "statuspage",
"status_url": "https://abnormalsecurity.statuspage.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Beginning around 16:50 UTC, Abnormal experienced delays in Email Scoring for customers in the United States Government region, where some messages took longer than usual to be scored. Abnormal identified the cause, applied a fix, and has fully restored normal scoring performance as of the resolution time. Detection and remediation of email threats continued to operate as expected throughout this period. All messages from the impacted window will be replayed and scored, so no messages will be missed. If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T11:13:40.360-07:00",
"resolved_inferred": false,
"started_at": "2026-09-09T09:54:48.850-07:00",
"state": "resolved",
"title": "Inbound Email Security Message Remediation Delays \u2013 (GOV)",
"updated_at": "2026-09-09T11:13:40.373-07:00",
"url": "https://stspg.io/5vqctct195bl"
},
{
"body": "Starting at 08:50 UTC, Abnormal experienced a service disruption affecting AI Security Mailbox notifications for US and EU customers. Throughout the incident, the AI Security Mailbox continued to function as expected and customer security protection was not impacted; however, affected customers did not receive notifications during the incident window. Abnormal worked with its email delivery provider to reinstate the account, and AI Security Mailbox notifications are now being sent as expected. All notifications from the incident window will be processed. If you experience any further issues, please reach out to Abnormal Support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T11:15:08.000-07:00",
"resolved_inferred": false,
"started_at": "2026-09-01T09:40:09.000-07:00",
"state": "resolved",
"title": "Delayed AI Security Mailbox Notifications for US and EU Customers",
"updated_at": "2026-09-02T11:11:25.909-07:00",
"url": "https://stspg.io/hbqxy8mmsf0d"
},
{
"body": "Starting at 13:15 UTC, Abnormal experienced a service disruption affecting Inbound Email Security and Inline detection and remediation for US customers, resulting in elevated processing time. During this window, some messages experienced delayed detection and remediation. Engineers restored the live processing queue and inline remediation error rates recovered as of 14:18 UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T07:38:06.436-07:00",
"resolved_inferred": false,
"started_at": "2026-09-01T07:38:06.392-07:00",
"state": "resolved",
"title": "Inbound Email Security Detection and Remediation Delays \u2013 US",
"updated_at": "2026-09-01T07:38:06.445-07:00",
"url": "https://stspg.io/g0s97jn3rvn4"
},
{
"body": "The engineering team has resolved the primary issue affecting Account Takeover case details in the Gov region. Case details and timeline data are now loading as expected. The remaining minor issues will be addressed separately. Abnormal considers this incident resolved. If you have any further questions, please reach out to support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-03T18:22:42.380-07:00",
"resolved_inferred": false,
"started_at": "2026-08-03T11:50:35.634-07:00",
"state": "resolved",
"title": "Account Takeover Case Details Not Loading \u2013 Gov",
"updated_at": "2026-08-03T18:22:42.398-07:00",
"url": "https://stspg.io/97bpmn4pb997"
},
{
"body": "Between 22:10 UTC and 22:50 UTC on July 27, 2026, Abnormal experienced a service disruption affecting Inbound Email Security, Inline, and Graymail processing for Google Workspace customers in both US and EU regions. During this time, inbound email processing was temporarily interrupted, which may have caused delays in email detection and remediation. The engineering team has resolved the issue, and all services have been fully restored. All emails from the impacted window have been successfully reprocessed. If you experience any further issues, please reach out to the support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T16:10:10.640-07:00",
"resolved_inferred": false,
"started_at": "2026-07-27T16:10:10.597-07:00",
"state": "resolved",
"title": "Email Security Processing Disruption for Google Workspace Customers (US and EU)",
"updated_at": "2026-07-27T16:10:10.648-07:00",
"url": "https://stspg.io/zq9qqhk5nd6y"
},
{
"body": "As of 04:44 UTC on July 8, 2026, all services have fully recovered and are now live processing traffic for US and EU tenant customers. Abnormal will reprocess all messages received during the impact window to ensure full security analysis is applied. If you experience any continued issues, please reach out to the support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T21:44:51.664-07:00",
"resolved_inferred": false,
"started_at": "2026-07-07T15:58:51.315-07:00",
"state": "resolved",
"title": "Inbound Email Security, AI Security Mailbox, and Portal Disruption \u2013 US and EU Tenant Customers",
"updated_at": "2026-07-07T21:44:51.678-07:00",
"url": "https://stspg.io/bbd8pzddsqq1"
},
{
"body": "Between 16:45 UTC and 17:25 UTC on June 5, 2026, Abnormal experienced message remediation delays affecting Inbound Email Security for GOV customers. During this time, some emails may have experienced delayed remediation. The Abnormal engineering team actively worked to address the issue, and service was fully restored as of 17:25 UTC. All emails from the impacted window have since been reprocessed. If you experience any further issues, please reach out to our support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T11:03:42.271-07:00",
"resolved_inferred": false,
"started_at": "2026-06-05T11:03:42.204-07:00",
"state": "resolved",
"title": "Inbound Email Security Message Remediation Delays \u2013 (GOV)",
"updated_at": "2026-06-05T11:03:42.285-07:00",
"url": "https://stspg.io/ryy0l8kyslcy"
},
{
"body": "Between 20:00 UTC and 21:22 UTC on June 4, 2026, Abnormal experienced a service disruption impacting inbound email ingestion for all inline US customers. During this time, inbound emails sent to customers may not have been ingested or processed. The Abnormal engineering team identified and resolved the root cause, and service was confirmed recovering as of 21:22 UTC. Emails affected during the incident window have been reprocessed. If you experience any further issues, please reach out to our support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T15:07:09.115-07:00",
"resolved_inferred": false,
"started_at": "2026-06-04T15:07:09.071-07:00",
"state": "resolved",
"title": "Inline \u2013 Email Ingestion Disruption (US)",
"updated_at": "2026-06-04T15:07:09.124-07:00",
"url": "https://stspg.io/qwvtkd3w22y0"
},
{
"body": "Starting at 17:45 UTC on June 2, 2026, Abnormal experienced a service disruption affecting email detection and remediation for Inbound Email Security customers in the EU region. Additionally, between 18:00 UTC and 19:00 UTC, US customers experienced degraded AI Security Mailbox functionality. As of 19:20 UTC, all services have been restored and live traffic is processing normally across both regions. Abnormal is continuing to work through retry queues to reprocess any emails from the impacted window. If you experience any further issues, please reach out to our support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-02T11:43:52.927-07:00",
"resolved_inferred": false,
"started_at": "2026-06-02T11:08:36.794-07:00",
"state": "resolved",
"title": "Inbound Email Security Detection and Remediation Disruption",
"updated_at": "2026-06-02T11:43:52.943-07:00",
"url": "https://stspg.io/czf9d9gt2wnz"
},
{
"body": "Microsoft services have fully recovered from the degraded M365 sign-in audit log delivery, and Abnormal services have also recovered as of 09:41 UTC on May 30, 2026. Abnormal engineering has initiated a reprocess to ensure all Account Takeover detections from the impacted time window are properly processed. No sign-in data was lost during this event. If you experience any further issues, please reach out to Abnormal support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-30T09:14:27.080-07:00",
"resolved_inferred": false,
"started_at": "2026-05-29T08:25:25.028-07:00",
"state": "resolved",
"title": "Account Takeover \u2013 Delayed Sign-In Event Processing (Microsoft M365 Customers)",
"updated_at": "2026-05-30T09:14:27.099-07:00",
"url": "https://stspg.io/0m47n2p5c0sy"
},
{
"body": "Starting at 22:00 UTC on May 18, 2026, Abnormal identified an increase in legitimate emails being incorrectly flagged as malicious and remediated, impacting Inbound Email Security and AI Security Mailbox. The engineering team identified and disabled the rule responsible for falsely flagging these emails at 01:03 UTC on May 19, 2026. Messages affected during the impact window will be reprocessed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T16:24:46.000-07:00",
"resolved_inferred": false,
"started_at": "2026-05-18T16:24:46.000-07:00",
"state": "resolved",
"title": "Emails Incorrectly Remediated \u2013 Inbound Email Security and AI Security Mailbox",
"updated_at": "2026-05-27T13:38:35.941-07:00",
"url": "https://stspg.io/psld4f110q7d"
},
{
"body": "Between 00:19 UTC and 00:49 UTC, Abnormal experienced message remediation delays affecting Inbound Email Security for US customers. During this approximately 30-minute window, email remediation was temporarily delayed due to a backend database issue. The engineering team stopped the contributing process and remediation services recovered. All messages from the impacted window have since been reprocessed.\n\nIf you experience any further issues, please reach out to our support team at support@abnormalsecurity.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-14T18:07:36.453-07:00",
"resolved_inferred": false,
"started_at": "2026-05-14T18:07:36.403-07:00",
"state": "resolved",
"title": "Inbound Email Security Email Remediation Delays \u2013 US",
"updated_at": "2026-05-14T18:07:36.463-07:00",
"url": "https://stspg.io/3qlwp777n9vt"
},
{
"body": "Between approximately May 2, 2026, and May 4, 2026 at 18:45 UTC, Abnormal experienced a service disruption affecting Security Orchestration, Automation and Response (SOAR) API functionality, Portal data retrieval, and Threat Log display for US customers. During this time, customers utilizing SOAR API integrations may have experienced errors when attempting to query messages, attachments, and threat data. The Abnormal engineering team has deployed a fix and confirmed that SOAR API is functioning as expected. All affected services have been restored to normal operation. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-04T11:58:34.927-07:00",
"resolved_inferred": false,
"started_at": "2026-05-04T10:21:09.205-07:00",
"state": "resolved",
"title": "Degraded SOAR API functionality for US customers",
"updated_at": "2026-05-04T11:58:34.943-07:00",
"url": "https://stspg.io/nr2mkq4zcdtj"
},
{
"body": "Between 00:30 UTC and 08:10 UTC on April 28, 2026, Abnormal experienced an issue impacting email detection and scoring accuracy, which may have resulted in some legitimate emails being incorrectly flagged. Abnormal engineering identified the root cause, implemented a fix, and confirmed that all email detection and scoring services have been fully restored. All messages received during the impact window will be replayed to ensure complete email protection coverage. If you experience any further issues, please reach out to the support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T00:09:08.000-07:00",
"resolved_inferred": false,
"started_at": "2026-04-27T22:25:30.609-07:00",
"state": "resolved",
"title": "Email Detection Service Degradation",
"updated_at": "2026-04-28T08:18:30.295-07:00",
"url": "https://stspg.io/cxjtg8png9kr"
},
{
"body": "Starting at approximately 19:00 UTC on April 8, 2026, Abnormal received reports of customers being unable to access the Customer Support Portal. Some customers experienced intermittent or complete inaccessibility when attempting to log in or navigate the Portal. The Abnormal engineering team identified and resolved the underlying cause. As of 16:40 UTC on April 9, 2026, Customer Support Portal access has been fully restored and customers are able to successfully log in.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-09T10:05:10.168-07:00",
"resolved_inferred": false,
"started_at": "2026-04-09T08:15:45.239-07:00",
"state": "resolved",
"title": "Customer Support Portal Access Disruption",
"updated_at": "2026-04-09T10:05:10.187-07:00",
"url": "https://stspg.io/64lny33v20bb"
},
{
"body": "Starting at 13:30 UTC on April 8, 2026, Abnormal experienced an issue with the email-based support case submission process due to a vendor-caused outage. Customers who submitted support requests by emailing support@abnormalsecurity.com or support@abnormal.ai may have experienced failures when attempting to create new cases. The vendor has confirmed that service has been restored, and Abnormal has verified that emails are now flowing as expected. Customers may resume submitting support requests via email.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T17:24:12.200-07:00",
"resolved_inferred": false,
"started_at": "2026-04-08T13:15:50.500-07:00",
"state": "resolved",
"title": "Support Case Submission via Email Temporarily Unavailable",
"updated_at": "2026-04-08T17:24:12.217-07:00",
"url": "https://stspg.io/r6gdlp2dpq2s"
},
{
"body": "Between 09:53 UTC on April 4, 2026 and 17:38 UTC on April 6, 2026, Abnormal experienced an issue within the Gov Portal affecting the AI Security Mailbox Analyzed tab and remediation information cards on the message details page. During this time, Gov customers may have experienced failures when loading the AI Security Mailbox Analyzed tab, and remediation details may have appeared incomplete or failed to display on the message details page. The Abnormal engineering team identified and resolved the underlying issue, and full functionality has been restored. If you experience any further issues, please reach out to the support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T08:56:25.510-07:00",
"resolved_inferred": false,
"started_at": "2026-04-08T08:56:25.473-07:00",
"state": "resolved",
"title": "AI Security Mailbox and Portal Display Issues",
"updated_at": "2026-04-08T08:56:25.519-07:00",
"url": "https://stspg.io/p678b8zcqf02"
},
{
"body": "Between approximately 16:00 UTC and 23:50 UTC on March 26, 2026, Abnormal experienced a service disruption impacting AI Security Mailbox report processing for US and EU customers. During this time, new reports submitted to AI Security Mailbox may not have been processed as expected. Abnormal engineers deployed a fix at 23:50 UTC and confirmed that services are now processing in real time. Any reports submitted during the impacted window are currently being reprocessed and are expected to be fully completed within the next few hours. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-26T17:14:59.090-07:00",
"resolved_inferred": false,
"started_at": "2026-03-26T16:03:45.801-07:00",
"state": "resolved",
"title": "AI Security Mailbox Report Processing Disruption",
"updated_at": "2026-03-26T17:14:59.107-07:00",
"url": "https://stspg.io/d2r6gwf68t87"
},
{
"body": "Starting around 22:23 UTC on March 16, 2026, Abnormal experienced a service disruption impacting Inbound Email Security detection and remediation for some US customers. During this time, inline email processing was also affected, and some emails may not have been properly detected or remediated. Abnormal's engineering team actively worked to address the issue, and all services were fully restored as of 23:56 UTC. Detection and remediation are now operating as expected for US customers. If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T17:00:55.004-07:00",
"resolved_inferred": false,
"started_at": "2026-03-16T16:21:02.350-07:00",
"state": "resolved",
"title": "Inbound Email Security Detection and Remediation Disruption \u2014 US",
"updated_at": "2026-03-16T17:00:55.019-07:00",
"url": "https://stspg.io/r3pmmxmzdc6q"
},
{
"body": "Starting around 14:40 UTC, Abnormal experienced an issue with the EU Portal being inaccessible and displaying an error to EU customers. Email detection and remediation services were not impacted during this time and continued to operate normally. Access to the Abnormal Portal for EU customers has been restored as of 15:01 UTC. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T08:05:00.543-07:00",
"resolved_inferred": false,
"started_at": "2026-03-16T07:58:04.332-07:00",
"state": "resolved",
"title": "Abnormal Portal Access Disruption \u2013 (EU)",
"updated_at": "2026-03-16T08:05:00.561-07:00",
"url": "https://stspg.io/grx1rl5l23my"
},
{
"body": "Between 18:00 UTC and 20:40 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline experienced delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remained fully functional throughout the incident, and all threats continued to be identified and acted upon as expected. Abnormal engineers redeployed the affected services and confirmed recovery as of 20:40 UTC. All messages during the incident window were queued and have been processed. If you experience any further issues, please reach out to Abnormal support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T13:56:23.155-07:00",
"resolved_inferred": false,
"started_at": "2026-03-12T13:31:20.161-07:00",
"state": "resolved",
"title": "Threat Log Display Delays \u2013 Gov",
"updated_at": "2026-03-12T13:56:23.170-07:00",
"url": "https://stspg.io/hdxrtpj1r0hn"
},
{
"body": "Between February 23, 2026 at 19:55 UTC and February 24, 2026 at 03:30 UTC, Abnormal experienced an issue impacting Threat Log visibility for GovCloud customers. During this time, newly detected threats did not appear in the Threat Log, and the Email Details page displayed \"content unavailable\" for previously flagged messages. Inbound email processing, threat detection, and remediation were not impacted throughout the duration of this incident. Abnormal engineers have confirmed that Threat Log services are now processing in real time and full visibility has been restored. If you have any questions or concerns, please contact support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-23T19:38:47.615-08:00",
"resolved_inferred": false,
"started_at": "2026-02-23T19:23:51.376-08:00",
"state": "resolved",
"title": "Threat Log Visibility Disruption for Fedramp Customers",
"updated_at": "2026-02-23T19:38:47.630-08:00",
"url": "https://stspg.io/zxl23d18pz69"
},
{
"body": "Between 14:28 UTC and 15:00 UTC on February 12, Abnormal experienced issues with customers being able to access the Abnormal Portal. During this time, customers may have experienced the inability to log into the Portal. Service has been fully restored as of 15:00 UTC for customers in US and EU regions. If you experience any further issues, please reach out to support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T07:04:27.912-08:00",
"resolved_inferred": false,
"started_at": "2026-02-12T06:57:28.660-08:00",
"state": "resolved",
"title": "Portal Access Issues",
"updated_at": "2026-02-12T07:04:27.929-08:00",
"url": "https://stspg.io/wnglbm7n7ks7"
},
{
"body": "Between 16:22 UTC on February 11 and 01:17 UTC on February 12, government customers may have experienced Account Takeover messages not being properly flagged for security threats. Abnormal's engineering team has resolved the issue and service is confirmed as fully functional. If customers experience any further issues, please reach out to support@abnormalsecurity.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-11T17:32:24.000-08:00",
"resolved_inferred": false,
"started_at": "2026-02-11T16:56:10.000-08:00",
"state": "resolved",
"title": "Account Takeover Detection Issue",
"updated_at": "2026-02-11T17:32:56.595-08:00",
"url": "https://stspg.io/8ql5h97c53bg"
},
{
"body": "Between 19:28 UTC and 20:15 UTC, Abnormal experienced service degradation with the Portal. US customers might have experienced issues logging in and navigating the Abnormal Portal during this time. EU customers were not impacted. Abnormal mitigated the root cause and services have been confirmed as fully restored. If you experience any further issues please reach out to support@abnormalsecurity.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-11T12:26:37.453-08:00",
"resolved_inferred": false,
"started_at": "2026-02-11T11:56:41.000-08:00",
"state": "resolved",
"title": "Abnormal Portal Degradation",
"updated_at": "2026-02-11T12:26:37.468-08:00",
"url": "https://stspg.io/8jn27qr14xcv"
},
{
"body": "Between 00:56 UTC and 16:00 UTC on February 10, 2026, Abnormal experienced a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for Government customers. During this time, some malicious and spam emails may not have been properly flagged or processed. Abnormal engineers restored service as of 16:00 UTC for email threat detection, AI Security Mailbox, and graymail processing for Government customers. If customers experience any further issues please reach out to support@abnormalsecurity.com for further assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-10T08:07:21.940-08:00",
"resolved_inferred": false,
"started_at": "2026-02-10T07:21:45.000-08:00",
"state": "resolved",
"title": "Email Threat Detection and Graymail Processing Disruption for Government Customers",
"updated_at": "2026-02-10T08:07:21.958-08:00",
"url": "https://stspg.io/k2fcy3jfmp6p"
},
{
"body": "As of 03:30 UTC on January 23, Abnormal's Inbound Email Security services have fully recovered from the processing delays due to the widespread Microsoft outage. Microsoft has confirmed that they have fully resolved the infrastructure issue that was impacting multiple services globally. All email processing has returned to normal performance levels.  If you experience any further issues or need assistance, please reach out to Abnormal's support team at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-23T09:54:53.183-08:00",
"resolved_inferred": false,
"started_at": "2026-01-22T12:32:40.000-08:00",
"state": "resolved",
"title": "Email Processing Delays Due to Microsoft Outage - US",
"updated_at": "2026-01-23T09:54:53.200-08:00",
"url": "https://stspg.io/59wsyhygcl8k"
},
{
"body": "As of 18:33 UTC, Abnormal has fully restored all impacted services. Portal performance has returned to normal levels, and customers can now successfully access threat logs and retrieve threat data through Security Orchestration, Automation and Response integrations without errors. All delayed threat log data has been processed and is now available in customer portals. If customers continue to experience any issues, please contact support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-21T10:44:39.542-08:00",
"resolved_inferred": false,
"started_at": "2026-01-21T09:52:52.100-08:00",
"state": "resolved",
"title": "Portal Performance and Threat Log Access Issues - US",
"updated_at": "2026-01-21T10:44:39.560-08:00",
"url": "https://stspg.io/w1sjpsjht979"
},
{
"body": "As of 23:40 UTC on January 16, 2026, the Account Takeover event issue affecting FedRAMP customers has been fully resolved. All Account Takeover services are now operating normally. Abnormal's core email protection services remained fully operational throughout this incident and continued to protect against threats. If customers have any questions or concerns, please contact support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-15T16:05:08.499-08:00",
"resolved_inferred": false,
"started_at": "2026-01-15T12:39:05.793-08:00",
"state": "resolved",
"title": "Account Takeover Service Degradation - Fedramp",
"updated_at": "2026-01-15T16:05:08.517-08:00",
"url": "https://stspg.io/rff2g7d8skxr"
},
{
"body": "Between 16:40 UTC and 17:00 UTC, Abnormal experienced a service degradation with the Abnormal Portal affecting Fedramp customers. During this time, Fedramp users experienced errors when trying to load and navigate the portal, along with delays with pages loading. Remediation and detection services remained fully operational throughout the incident window.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-15T09:11:05.000-08:00",
"resolved_inferred": false,
"started_at": "2026-01-15T09:11:05.000-08:00",
"state": "resolved",
"title": "Portal Loading Errors in Fedramp",
"updated_at": "2026-01-15T09:11:27.962-08:00",
"url": "https://stspg.io/bb2n85lr96ys"
},
{
"body": "Between 15:35 UTC and 16:37 UTC, customers experienced issues with the Abnormal Portal which caused slowness and failures when trying to load and navigate the portal. Email remediation and detection services remained fully operational during this time. Abnormal Portal services are now fully recovered and all functionality has been restored. If customers experience any further issues, please contact Abnormal support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-13T08:41:08.206-08:00",
"resolved_inferred": false,
"started_at": "2026-01-13T08:18:17.535-08:00",
"state": "resolved",
"title": "Portal Service Degradation - US",
"updated_at": "2026-01-13T08:41:08.222-08:00",
"url": "https://stspg.io/gqz050mzmthx"
},
{
"body": "Between 20:04 UTC and 20:45 UTC, US customers experienced issues with the Abnormal Portal which caused difficulties loading and navigating the platform. During this time, some users may have encountered errors or delays when accessing portal features. Email detection and remediation services remained fully operational throughout this incident. Portal functionality has been restored and services are now available. If you experience any further issues pertaining to this incident, please contact us at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-22T12:55:30.971-08:00",
"resolved_inferred": false,
"started_at": "2025-12-22T12:55:30.914-08:00",
"state": "resolved",
"title": "Abnormal Portal Degradation - US",
"updated_at": "2025-12-22T12:55:48.055-08:00",
"url": "https://stspg.io/9dk10chlxwgr"
},
{
"body": "As of 12:40 UTC, Abnormal has implemented a fix and engineers are observing Security Orchestration, Automation Response traffic as expected. The service disruption affecting automated security workflows and response actions has been fully resolved. Please reach out to support@abnormalsecurity.com if you experience any further issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-20T04:48:01.732-08:00",
"resolved_inferred": false,
"started_at": "2025-11-20T03:44:24.722-08:00",
"state": "resolved",
"title": "Security Orchestration and Automation Response Service Disruption",
"updated_at": "2025-11-20T04:48:01.748-08:00",
"url": "https://stspg.io/zv7vlwgztl6y"
},
{
"body": "Abnormal's engineering team has fully resolved the Portal access issue. All customers can now successfully log in to the Portal, and services are operating normally. Email security protection remained fully operational throughout this incident. No further updates will be provided for this issue. If customers experience any further issues, please reach out to support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-06T16:20:59.764-08:00",
"resolved_inferred": false,
"started_at": "2025-11-06T12:46:01.871-08:00",
"state": "resolved",
"title": "Portal Access Disruption - US customers",
"updated_at": "2025-11-06T16:20:59.781-08:00",
"url": "https://stspg.io/wcml49405hsx"
},
{
"body": "All email security services remain stable and are operating normally. Engineers have initiated reprocessing of all messages sent during the incident window to ensure complete security coverage. If customers experience any further issues, please reach out to support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T17:49:43.608-07:00",
"resolved_inferred": false,
"started_at": "2025-10-20T00:48:09.407-07:00",
"state": "resolved",
"title": "Service Disruption due to widespread AWS outage",
"updated_at": "2025-10-20T17:49:43.626-07:00",
"url": "https://stspg.io/xljy23czg7s6"
},
{
"body": "Abnormal's email security services and portal access have been fully restored as of 16:35 UTC. Our engineering team is currently processing the backlog of messages from the affected timeframe, which is expected to complete within the next hour. If you experience any further issues, please reach out to support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-14T10:15:02.134-07:00",
"resolved_inferred": false,
"started_at": "2025-10-14T09:13:01.000-07:00",
"state": "resolved",
"title": "Portal Access and Email Remediation Disruption for US Customers",
"updated_at": "2025-10-14T10:15:02.149-07:00",
"url": "https://stspg.io/k42syyvcmhsk"
},
{
"body": "Abnormal has successfully resolved the portal access issue that was affecting customers in Europe as of 21:30 UTC. Full portal functionality has been restored for all affected customers. Abnormal apologizes for any inconvenience this may have caused. If you continue to experience any issues accessing the portal, please contact support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-19T14:54:45.149-07:00",
"resolved_inferred": false,
"started_at": "2025-09-19T13:34:46.632-07:00",
"state": "resolved",
"title": "Portal Login Issues",
"updated_at": "2025-09-19T14:54:45.166-07:00",
"url": "https://stspg.io/lhxjk4kg3b13"
},
{
"body": "Engineers identified and resolved a configuration issue that was preventing detection and remediation services from functioning properly for FedRamp customers. All services have been fully restored, and engineering teams are performing a replay of all impacted messages from the incident window to ensure complete threat detection and remediation coverage.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-15T11:55:12.447-07:00",
"resolved_inferred": false,
"started_at": "2025-09-15T11:00:04.255-07:00",
"state": "resolved",
"title": "Detection and Remediation Services Outage for FedRamp Customers",
"updated_at": "2025-09-15T11:55:12.463-07:00",
"url": "https://stspg.io/6sssysv3f0s0"
},
{
"body": "Portal access has been fully restored for all US customers as of 07:30 pm PT on September 12, 2025. Detection and remediation services were not impacted as part of this issue, and email protection continued to operate normally throughout the incident. If customers experience any further issues with portal access, please reach out to support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-12T19:35:24.674-07:00",
"resolved_inferred": false,
"started_at": "2025-09-12T18:54:40.532-07:00",
"state": "resolved",
"title": "Portal Access Issues for US Customers",
"updated_at": "2025-09-12T19:35:24.691-07:00",
"url": "https://stspg.io/ptp6bc1b5xjf"
},
{
"body": "All impacted mailboxes have been fully recovered and email protection services are now fully functional. If customers experience any issues with mailbox protection services, please contact support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-09T20:41:19.233-07:00",
"resolved_inferred": false,
"started_at": "2025-09-09T15:16:16.915-07:00",
"state": "resolved",
"title": "Email Protection Service Disruption for US Customers",
"updated_at": "2025-09-09T20:41:19.247-07:00",
"url": "https://stspg.io/sfstsjffmb8z"
},
{
"body": "As of 00:17 UTC on August 22nd, Abnormal's engineering team has fully resolved the login issues affecting customers in our Federal Risk and Authorization Management Program environment. All customers should now be able to access the Abnormal Security Portal normally. Email detection and remediation services remained fully operational throughout this incident. Abnormal apologizes for any inconvenience this issue may have caused.  If you experience any further issues related to portal logins, please reach out to support@abnormalsecurity.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-21T17:46:55.465-07:00",
"resolved_inferred": false,
"started_at": "2025-08-21T15:31:32.201-07:00",
"state": "resolved",
"title": "Portal Access Degradation - Fedramp",
"updated_at": "2025-08-21T17:46:55.485-07:00",
"url": "https://stspg.io/s5http3fb3qf"
},
{
"body": "On 2025-08-18 at 16:50 UTC, Abnormal experienced a degradation of the Abnormal Portal where some customers experienced intermittent access issues and slow response times on the threat log and search and response features. The issue has been fully resolved as of 17:50 UTC, and all portal functionality is now operating normally. There was no impact on email remediation during this incident. Abnormal apologizes for any inconvenience this issue caused customers. If you continue to experience any portal access issues, please contact Abnormal Support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-18T11:00:41.151-07:00",
"resolved_inferred": false,
"started_at": "2025-08-18T10:41:46.000-07:00",
"state": "resolved",
"title": "Portal Access Degradation",
"updated_at": "2025-08-18T11:04:36.484-07:00",
"url": "https://stspg.io/bydzdxzrpy3r"
},
{
"body": "This incident has been fully resolved. As of 21:13 UTC, Abnormal has completed reprocessing all emails from the impacted timeframe for European customers using Inbound Email Security. All affected emails have now been properly analyzed and protected. Abnormal's services are fully operational. If you experience any issues, please contact support at support@abnormalsecurity.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-14T15:52:28.089-07:00",
"resolved_inferred": false,
"started_at": "2025-08-14T06:31:07.007-07:00",
"state": "resolved",
"title": "Inbound Email Security Detection and Remediation Disruption - (EU)",
"updated_at": "2025-08-14T15:52:28.110-07:00",
"url": "https://stspg.io/0pw29h5hmmdm"
}
]
}