{
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"body": "This incident has been resolved.",
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{
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{
"body": "This incident has been resolved. Timing for conversations appearing in the conversations view has returned to normal. Thank you for your patience.",
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"body": "WorkOS fix is now effective, and we have stopped monitoring the issue.",
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"body": "A fix has been deployed, and queued Zendesk Emails are being sent out now.",
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"body": "The team was able to identify the root cause and a fix is in place.",
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"body": "This incident has been resolved.",
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{
"body": "Identified and resolved an issue affecting some internal background data processing. Our team corrected it and confirmed all systems have returned to normal operation.",
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"body": "This incident has been resolved.",
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{
"body": "This incident has been resolved.",
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{
"body": "The certificate rotation issue has been fully resolved. Error rates have returned to normal levels and services are operating as expected. No further impact is anticipated",
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{
"body": "This incident has been resolved.",
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{
"body": "Based on our Engineering Team's investigation, we have determined the scope of this issue is limited to a very small number of clients and affected conversations. We are continuing to work on the issue, but moving forward will be communicating on this issue on an individual basis.",
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"body": "We have resolved an issue that caused an increase in emergency handoffs for a subset of customers.",
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{
"body": "We have identified the root cause of the language detection issue affecting non-English responses. Improvements are actively in progress and will be delivered as part of our ongoing engineering work.",
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"body": "This incident has been resolved.",
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"body": "This incident has been resolved.",
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"started_at": "2026-02-02T16:33:52.000-05:00",
"state": "resolved",
"title": "Degradation in Zendesk Messaging handoff integrations",
"updated_at": "2026-02-03T10:34:52.080-05:00",
"url": "https://stspg.io/ktz4fnv68hz9"
},
{
"body": "The issue impacting Salesforce Messaging integration performance has been resolved. Chats should now connect to agents as expected. We will continue to monitor to ensure ongoing stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-31T14:24:04.232-05:00",
"resolved_inferred": false,
"started_at": "2026-01-31T13:45:56.542-05:00",
"state": "resolved",
"title": "Degradation in Salesforce Messaging Integration performance",
"updated_at": "2026-01-31T14:24:04.253-05:00",
"url": "https://stspg.io/m8gz1tnjq659"
},
{
"body": "Analytics availability has been restored following an upstream provider outage. Clients may notice minor discrepancies in analytics data from approximately 4:00\u20136:00 AM ET, which will be automatically backfilled later today. We will continue to monitor to ensure everything remains stable.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-31T07:10:05.942-05:00",
"resolved_inferred": false,
"started_at": "2026-01-31T05:00:44.587-05:00",
"state": "resolved",
"title": "Investigating issues with Ada Dashboard",
"updated_at": "2026-01-31T07:10:05.958-05:00",
"url": "https://stspg.io/lw2f0z0z9jn7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-22T14:54:46.016-05:00",
"resolved_inferred": false,
"started_at": "2026-01-22T14:03:47.869-05:00",
"state": "resolved",
"title": "Incident with the Voice channel",
"updated_at": "2026-01-22T14:54:46.034-05:00",
"url": "https://stspg.io/6rmv23xk97kk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-19T21:11:59.571-05:00",
"resolved_inferred": false,
"started_at": "2026-01-19T20:01:34.444-05:00",
"state": "resolved",
"title": "Knowledge articles sync is not syncing in US cluster",
"updated_at": "2026-01-19T21:11:59.588-05:00",
"url": "https://stspg.io/9qndhytn9cj1"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-07T11:30:30.794-05:00",
"resolved_inferred": false,
"started_at": "2026-01-07T11:20:42.543-05:00",
"state": "resolved",
"title": "Intermittent Issues with Ada Chat Services",
"updated_at": "2026-01-07T11:30:30.811-05:00",
"url": "https://stspg.io/gf7lh9hmcnb6"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-05T20:25:26.062-05:00",
"resolved_inferred": false,
"started_at": "2026-01-05T16:01:32.520-05:00",
"state": "resolved",
"title": "Delays in conversation updates",
"updated_at": "2026-01-05T20:25:26.077-05:00",
"url": "https://stspg.io/mgdqx8jh6xjz"
},
{
"body": "The issue with the Ada Dashboard has been resolved and Dashboard users should see things functioning normally again.\nOur team will continue to monitor the fix. We\u2019re sorry for the impact of this issue and appreciate your understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-15T19:50:29.409-05:00",
"resolved_inferred": false,
"started_at": "2025-12-15T17:48:22.285-05:00",
"state": "resolved",
"title": "Investigating issues with Ada Dashboard",
"updated_at": "2025-12-15T19:50:29.425-05:00",
"url": "https://stspg.io/8ctthpkfjyqc"
},
{
"body": "The issue with a delay in the knowledge articles updating has been resolved and regular update cadence has been re-instated. Our team will continue to monitor the fix. We\u2019re sorry for the impact of this issue and appreciate your understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T19:22:30.431-05:00",
"resolved_inferred": false,
"started_at": "2025-12-10T16:15:08.802-05:00",
"state": "resolved",
"title": "Delay in knowledge article updates",
"updated_at": "2025-12-10T19:22:30.449-05:00",
"url": "https://stspg.io/90zhlns0rtjf"
},
{
"body": "The issue with Ada Voice has been resolved and chatters should see things functioning normally again.\nOur team will continue to monitor the fix. We\u2019re sorry for the impact of this issue and appreciate your understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T16:06:34.404-05:00",
"resolved_inferred": false,
"started_at": "2025-12-10T15:22:18.909-05:00",
"state": "resolved",
"title": "Investigating issues with Ada Voice service",
"updated_at": "2025-12-10T16:06:34.420-05:00",
"url": "https://stspg.io/kp41mdg2f04b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T01:05:01.286-05:00",
"resolved_inferred": false,
"started_at": "2025-12-10T00:19:52.197-05:00",
"state": "resolved",
"title": "Conversations update are delayed in conversation view",
"updated_at": "2025-12-10T01:05:01.309-05:00",
"url": "https://stspg.io/r9j1bkbkrp2k"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-08T20:33:19.575-05:00",
"resolved_inferred": false,
"started_at": "2025-12-08T19:20:21.899-05:00",
"state": "resolved",
"title": "Investigating issues with Playbooks",
"updated_at": "2025-12-08T20:33:19.589-05:00",
"url": "https://stspg.io/3c5gst039r58"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-01T23:17:03.587-05:00",
"resolved_inferred": false,
"started_at": "2025-12-01T11:59:52.508-05:00",
"state": "resolved",
"title": "Investigating issues with Ada Dashboard Conversations View in US",
"updated_at": "2025-12-01T23:17:03.603-05:00",
"url": "https://stspg.io/z5lwfg9cdl2m"
},
{
"body": "The incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2025-11-21T05:27:05.560-05:00",
"resolved_inferred": false,
"started_at": "2025-11-21T04:26:10.489-05:00",
"state": "resolved",
"title": "Aanlytics Data Refresh DelayDelayed Data Refresh in Reporting Dashboard",
"updated_at": "2025-11-21T05:27:05.576-05:00",
"url": "https://stspg.io/nnhhrdymx55n"
}
]
}