{
"vendor": "Adaptavist Cloud Apps",
"slug": "adaptavist-cloud-apps",
"platform": "statuspage",
"status_url": "https://status.connect.adaptavist.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "A small number of scripts failed to run between 9:01am UTC and 9:59am UTC on the 27th Aug 2026. \n\nThe issue is now resolved and scripts should be running normally.\n\nThis affected ScriptRunner for Jira and Confluence Cloud.\n\nApologies for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-27T08:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-08-27T08:00:00.000Z",
"state": "resolved",
"title": "Caching resolution issue affected small number of script executions",
"updated_at": "2026-08-27T10:51:35.300Z",
"url": "https://stspg.io/2tf8bglx4pkg"
},
{
"body": "We\u2019re confident the ScriptRunner Cloud issues are now resolved, so we\u2019re closing this incident. If you experience any further issues, please contact our team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T19:15:24.871Z",
"resolved_inferred": false,
"started_at": "2026-07-30T12:49:00.000Z",
"state": "resolved",
"title": "Script executions delayed in event driven features in SR4JC and SR4CC",
"updated_at": "2026-07-30T19:15:24.884Z",
"url": "https://stspg.io/2kp692zd7xpt"
},
{
"body": "Between 10:15 and 10:30 UTC, customers using ScriptRunner for Jira Cloud or Enhanced Search apps may have experienced increased rate limiting when accessing Jira REST APIs from their scripts, other automations or JQL searches. This was caused by a gradual release of Atlassian's new authentication mechanism for requests made as individual users. We rolled back the changes and apologise for any disruption.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-28T09:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-07-28T09:00:00.000Z",
"state": "resolved",
"title": "Requests to Atlassian REST APIs experiencing increased rate limiting",
"updated_at": "2026-07-29T07:29:49.794Z",
"url": "https://stspg.io/dmd8gc5yn0t8"
},
{
"body": "The issue is caused by the deprecation of the legacy workflows page \nhttps://community.atlassian.com/forums/Jira-Cloud-Admins-articles/Final-notice-old-workflow-editor-deprecation-in-July-2026/ba-p/3247499\n\nFor users to edit their conditions and validators they will need to follow the instructions above to use the new workflow editor experience or edit their conditions and validators via the ScriptRunner Workflows Admin Page\n\nThanks!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T08:52:37.219Z",
"resolved_inferred": false,
"started_at": "2026-07-16T08:37:13.656Z",
"state": "resolved",
"title": "Conditions and validators not loading on Jira workflows draft screen",
"updated_at": "2026-07-16T08:52:37.270Z",
"url": "https://stspg.io/mwzh0fqx11sn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T23:15:47.411Z",
"resolved_inferred": false,
"started_at": "2026-07-15T10:55:48.366Z",
"state": "resolved",
"title": "Smart Designer - Crashing when no Brand Kits available",
"updated_at": "2026-07-15T23:15:47.446Z",
"url": "https://stspg.io/71hvdvlycw47"
},
{
"body": "ScriptRunner Cloud migrations are operating normally. The underlying issue has been addressed, and we are monitoring the system to ensure continued stability. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-03T16:07:41.218Z",
"resolved_inferred": false,
"started_at": "2026-07-03T09:02:14.177Z",
"state": "resolved",
"title": "ScriptRunner DC to Cloud migration failures",
"updated_at": "2026-07-03T16:07:41.249Z",
"url": "https://stspg.io/vj0tgy64fs98"
},
{
"body": "Our monitoring has confirmed the fix has worked.\nWe\u2019ll continue reviewing the incident to help prevent recurrence.\nOnce more, we apologise for any inconvenience caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T14:55:52.794Z",
"resolved_inferred": false,
"started_at": "2026-06-16T12:31:11.945Z",
"state": "resolved",
"title": "Intermittent caching errors causing app settings to temporarily revert to default values in some cases",
"updated_at": "2026-06-16T14:55:52.846Z",
"url": "https://stspg.io/rrb1qs6c7j41"
},
{
"body": "Our monitoring has now confirmed that the issue with the Forms for Confluence service, causing errors in some forms has been resolved and that all systems and services are operating normally.\n\nWe\u2019ll continue reviewing the incident to help prevent recurrence.\n\nOnce more, we apologise for any inconvenience caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T07:38:38.473Z",
"resolved_inferred": false,
"started_at": "2026-06-15T14:55:41.721Z",
"state": "resolved",
"title": "Certain Form fields fail to be saved in Forms builder and Quiz builder",
"updated_at": "2026-06-16T07:38:38.507Z",
"url": "https://stspg.io/6t4c7nktvc5s"
},
{
"body": "The issue has been fixed and the fix has been deployed. We are now monitoring the situation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T19:27:44.737Z",
"resolved_inferred": false,
"started_at": "2026-06-04T18:52:51.082Z",
"state": "resolved",
"title": "Custom macro editing and deletion fails for Scriptrunner for confluence cloud",
"updated_at": "2026-06-04T19:27:44.761Z",
"url": "https://stspg.io/t1ff076vj87d"
},
{
"body": "At 13:21 28th May 2026 to 07:34 29th May 2026 UTC, there was an issue affecting script executions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T13:43:54.106Z",
"resolved_inferred": false,
"started_at": "2026-06-01T10:01:56.419Z",
"state": "resolved",
"title": "Identified an issue affecting a minority of script executions",
"updated_at": "2026-06-01T13:43:54.134Z",
"url": "https://stspg.io/4yk72wjht44g"
},
{
"body": "Script Manager was unaccessible for a few hours between approximately 13:00 UTC and 22:00 UTC on 2026-05-05. Its visibility and accessibility have been restored. Script executions were unaffected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T07:46:27.281Z",
"resolved_inferred": false,
"started_at": "2026-05-06T07:46:27.211Z",
"state": "resolved",
"title": "Script Manager invisible to customer",
"updated_at": "2026-05-06T07:46:27.289Z",
"url": "https://stspg.io/lvy4nlfjb86b"
},
{
"body": "Atlassian published an update to their status page that their monitoring confirmed the issue with delays in delivering events is now resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-30T15:00:29.239Z",
"resolved_inferred": false,
"started_at": "2026-04-30T09:42:14.424Z",
"state": "resolved",
"title": "Atlassian delays in webhook delivery",
"updated_at": "2026-04-30T15:00:29.255Z",
"url": "https://stspg.io/nsf7zcbb3dqh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-21T11:35:08.496Z",
"resolved_inferred": false,
"started_at": "2026-04-20T09:51:13.191Z",
"state": "resolved",
"title": "Adaptavist Behaviours app is failing to install from the Atlassian marketplace",
"updated_at": "2026-04-21T11:35:08.515Z",
"url": "https://stspg.io/r6w2cfjgwnth"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T11:32:13.201Z",
"resolved_inferred": false,
"started_at": "2026-04-17T07:27:13.703Z",
"state": "resolved",
"title": "Behaviours app is hidden unexpectedly from the marketplace",
"updated_at": "2026-04-20T11:32:13.219Z",
"url": "https://stspg.io/ggjkn1045jqr"
},
{
"body": "We are confident that the issues we were seeing with processing event webhooks are resolved now. Please get in touch with our team if you experience any more issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T08:56:22.537Z",
"resolved_inferred": false,
"started_at": "2026-04-16T08:17:42.006Z",
"state": "resolved",
"title": "Event webhook processing is failing for some events",
"updated_at": "2026-04-16T08:56:22.553Z",
"url": "https://stspg.io/9nlttfvpxvkd"
},
{
"body": "At 9:59 to 10:02 UTC (10:59 to 11:02 BST), there was an outage for ScriptRunner and EnhancedSearch apps in the US region only.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T10:31:25.550Z",
"resolved_inferred": false,
"started_at": "2026-04-13T10:31:25.489Z",
"state": "resolved",
"title": "Outage for Scriptrunner and EnhancedSearch apps in US region",
"updated_at": "2026-04-13T10:31:25.561Z",
"url": "https://stspg.io/s3zn339jn1hn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T11:45:21.927Z",
"resolved_inferred": false,
"started_at": "2026-03-25T11:40:23.280Z",
"state": "resolved",
"title": "A subset of customer requests in customer scripts failed",
"updated_at": "2026-03-25T11:45:21.942Z",
"url": "https://stspg.io/n9grxrk2srx6"
},
{
"body": "Our monitoring has now confirmed that the issue affecting macro functionality has been resolved and that services are running normally again.\nWe apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-13T00:47:56.824Z",
"resolved_inferred": false,
"started_at": "2026-03-12T15:06:11.995Z",
"state": "resolved",
"title": "Custom Macro Not Working Due to Atlassian Issue",
"updated_at": "2026-03-13T00:47:56.841Z",
"url": "https://stspg.io/9g7g02z9089z"
},
{
"body": "At 08:25 UTC the execution demand dropped to normal levels and the system resumed normal operation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T10:31:15.858Z",
"resolved_inferred": false,
"started_at": "2026-03-12T10:30:47.339Z",
"state": "resolved",
"title": "Temporary script executions outage",
"updated_at": "2026-03-12T10:31:15.874Z",
"url": "https://stspg.io/t6541w3fhxhk"
},
{
"body": "At 17:35 the execution demand dropped to normal levels and the system resumed normal operation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-25T17:35:50.000Z",
"resolved_inferred": false,
"started_at": "2026-02-25T17:33:07.000Z",
"state": "resolved",
"title": "2026-02-25 Temporary script executions outage",
"updated_at": "2026-02-27T14:25:13.596Z",
"url": "https://stspg.io/dfnr6pvb4v20"
},
{
"body": "The issue has been resolved, after verifying that ES filter syncing is now working as expected. \n\nApologies for the inconvenience, and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-20T18:42:13.153Z",
"resolved_inferred": false,
"started_at": "2026-02-20T14:16:22.682Z",
"state": "resolved",
"title": "Delays in filter syncing in SR Enhanced Search US",
"updated_at": "2026-02-20T18:42:13.169Z",
"url": "https://stspg.io/x1bl04l305cf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-21T13:43:59.814Z",
"resolved_inferred": false,
"started_at": "2026-01-21T09:30:03.102Z",
"state": "resolved",
"title": "Some customers might not be able to load executed Scriptrunner post functions",
"updated_at": "2026-01-21T13:43:59.831Z",
"url": "https://stspg.io/7p9ydj7v03rh"
},
{
"body": "We have rolled back the changes, the incident is resolved now.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-14T16:59:17.149Z",
"resolved_inferred": false,
"started_at": "2026-01-14T16:21:07.462Z",
"state": "resolved",
"title": "Lifetenant service failure due to unhealthy host",
"updated_at": "2026-01-14T16:59:17.164Z",
"url": "https://stspg.io/0tgz10xgl3zv"
},
{
"body": "We are confident that the issue we witnessed this morning is resolved and did not impact the vast majority of our users. We will close this incident, but will continue to monitor the status of the relevant systems as necessary.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-09T10:52:24.247Z",
"resolved_inferred": false,
"started_at": "2026-01-09T09:23:21.061Z",
"state": "resolved",
"title": "Forge product events relating to boards and sprints failing",
"updated_at": "2026-01-09T10:52:24.261Z",
"url": "https://stspg.io/wffdd0s6stbt"
},
{
"body": "We experienced delays in automated filter syncing for ScriptRunner for Jira Enhanced Search customers in the US from 19:57 UTC to 22:00 UTC. Some filter results may have been out of date during this period for some customers. A work around was available at this time by manually syncing the filter from the Enhanced Search page. We apologise for the disruption and are implementing architecture changes to improve the stability of this service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-08T22:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-01-08T22:00:00.000Z",
"state": "resolved",
"title": "Filter syncing delays in ScriptRunner Enhanced Search in US",
"updated_at": "2026-01-09T09:23:20.982Z",
"url": "https://stspg.io/v4k807qhwpn7"
},
{
"body": "We\u2019re confident the ScriptRunner Cloud issues are now resolved, so we\u2019re closing this incident. If you experience any further issues, please contact our team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-31T13:14:22.914Z",
"resolved_inferred": false,
"started_at": "2025-12-31T07:56:17.699Z",
"state": "resolved",
"title": "Some customer scripts may fail to execute in US region",
"updated_at": "2025-12-31T13:14:22.932Z",
"url": "https://stspg.io/cw4gkyjrq9jt"
},
{
"body": "We\u2019re confident the ScriptRunner Cloud issues are now resolved, so we\u2019re closing this incident. If you experience any further issues, please contact our team. Apologies for the inconvenience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-31T15:10:55.768Z",
"resolved_inferred": false,
"started_at": "2025-12-29T12:30:17.000Z",
"state": "resolved",
"title": "Some customer scripts failed to execute in US region",
"updated_at": "2025-12-31T15:10:55.785Z",
"url": "https://stspg.io/sh4vlc5gp51x"
},
{
"body": "We experienced delays in automated filter syncing for ScriptRunner for Jira Enhanced Search customers in the US from 11:00AM UTC to 5:00PM UTC. Some filter results may have been out of date during this period for some customers. A work around was available at this time by manually syncing the filter from the Enhanced Search page. We apologise for the disruption and are implementing architecture changes to improve the stability of this service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-29T17:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-12-29T11:00:00.000Z",
"state": "resolved",
"title": "Filter syncing delays in ScriptRunner Enhanced Search in US",
"updated_at": "2026-01-09T08:45:38.493Z",
"url": "https://stspg.io/t124f63c47vs"
},
{
"body": "We have identified the issue and released a fix. Apologies for the inconvenience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-19T15:53:54.643Z",
"resolved_inferred": false,
"started_at": "2025-12-18T19:00:47.000Z",
"state": "resolved",
"title": "Some customer scripts failed to execute in US region",
"updated_at": "2025-12-19T15:53:54.660Z",
"url": "https://stspg.io/72dypcck3r31"
},
{
"body": "We experienced delays in automated filter syncing for ScriptRunner for Jira Enhanced Search customers in the US from 12:45 UTC to 14:52 UTC. Some filter results may have been out of date during this period for some customers. A work around was available at this time by manually syncing the filter from the Enhanced Search page. We apologise for the disruption and are implementing architecture changes to improve the stability of this service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-17T15:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-12-17T15:00:00.000Z",
"state": "resolved",
"title": "Filter syncing delays in ScriptRunner Enhanced Search in US",
"updated_at": "2026-01-09T08:45:31.901Z",
"url": "https://stspg.io/t81wb0z4kk2b"
},
{
"body": "We have confirmed that automated migrations are working properly. We have identified the root cause and putting things in place to prevent a future outage.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-16T14:28:23.930Z",
"resolved_inferred": false,
"started_at": "2025-12-12T16:55:39.000Z",
"state": "resolved",
"title": "Automated migrations using JCMA are blocked due to ScriptRunner for Jira cloud appearing to not have an Automated migration path",
"updated_at": "2025-12-16T14:28:23.951Z",
"url": "https://stspg.io/h5srbgsvmrjj"
},
{
"body": "The issues we were seeing have now been resolved and filters are being synced automatically again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T20:27:39.726Z",
"resolved_inferred": false,
"started_at": "2025-12-10T19:50:58.000Z",
"state": "resolved",
"title": "Filter syncing delays in ScriptRunner Enhanced Search in US",
"updated_at": "2025-12-10T20:27:39.743Z",
"url": "https://stspg.io/p8g6sd91qs34"
},
{
"body": "Scripts appear to have continued to perform at their standard level throughout a period of monitoring, therefore we're marking this incident as resolved.\n\nApologies for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-11T09:52:48.515Z",
"resolved_inferred": false,
"started_at": "2025-12-10T16:48:40.973Z",
"state": "resolved",
"title": "Delays in Script executions",
"updated_at": "2025-12-11T09:52:48.530Z",
"url": "https://stspg.io/brsfvj0tcvhz"
},
{
"body": "We deployed a fix on 10 Dec at 19:32 UTC to resolve the issue and can confirm that the incident is now fully resolved.\n\nWe apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-11T07:44:52.283Z",
"resolved_inferred": false,
"started_at": "2025-12-10T11:29:22.357Z",
"state": "resolved",
"title": "Scripted fields value not syncing on background refresh",
"updated_at": "2025-12-11T07:44:52.302Z",
"url": "https://stspg.io/kyzdv1w0b204"
},
{
"body": "We experienced delays in automated filter syncing for ScriptRunner for Jira Enhanced Search customers in the US from 10:00PM UTC 3rd December 2025 to 3:00AM UTC on 4th December 2025. Some filter results may have been out of date during this period for some customers. A work around was available at this time by manually syncing the filter from the Enhanced Search page. We apologise for the disruption and are implementing architecture changes to improve the stability of this service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-04T03:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-12-03T22:00:00.000Z",
"state": "resolved",
"title": "Filter syncing delays in ScriptRunner Enhanced Search in US",
"updated_at": "2026-01-09T08:41:39.913Z",
"url": "https://stspg.io/3h59mq5d1czm"
},
{
"body": "All script using saved scripts from Script Manager are now working as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-04T17:50:11.000Z",
"resolved_inferred": false,
"started_at": "2025-12-03T16:08:35.113Z",
"state": "resolved",
"title": "Scripts using Saved Script fail to execute",
"updated_at": "2025-12-05T11:46:11.978Z",
"url": "https://stspg.io/s0s3zsqc313j"
},
{
"body": "We experienced delays in automated filter syncing for ScriptRunner for Jira Enhanced Search customers in the US from 2:30AM UTC to 4:25AM UTC. Some filter results may have been out of date during this period for some customers. A work around was available at this time by manually syncing the filter from the Enhanced Search page. We apologise for the disruption and are implementing architecture changes to improve the stability of this service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-26T02:30:00.000Z",
"resolved_inferred": false,
"started_at": "2025-11-26T02:30:00.000Z",
"state": "resolved",
"title": "Filter syncing delays in ScriptRunner Enhanced Search in US",
"updated_at": "2026-01-09T08:46:19.410Z",
"url": "https://stspg.io/3shlqtqlgvtf"
},
{
"body": "We\u2019re confident the ScriptRunner Cloud issues are now resolved, so we\u2019re closing this incident. If you experience any further issues, please contact our team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-26T03:32:39.728Z",
"resolved_inferred": false,
"started_at": "2025-11-25T22:03:58.361Z",
"state": "resolved",
"title": "Script Listeners and Workflow functions are not executing.",
"updated_at": "2025-11-26T03:32:39.747Z",
"url": "https://stspg.io/y9036shtfkjk"
},
{
"body": "Our monitoring has now confirmed that the incident has been resolved and that all services are running as normal again.\n\nWe apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-21T11:15:33.677Z",
"resolved_inferred": false,
"started_at": "2025-11-21T08:27:22.289Z",
"state": "resolved",
"title": "Workflows page showing blank screen",
"updated_at": "2025-11-21T11:15:33.693Z",
"url": "https://stspg.io/41d0kjczkm49"
},
{
"body": "We are confident that the issues experienced with using ScriptRunner Cloud apps yesterday are now resolved, so we are closing this incident. If you experience any further issues then please get in touch with our team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-20T11:15:45.040Z",
"resolved_inferred": false,
"started_at": "2025-11-19T15:59:49.832Z",
"state": "resolved",
"title": "Unable to load the SR portal",
"updated_at": "2025-11-20T11:15:45.061Z",
"url": "https://stspg.io/4bygv0sx7s3w"
},
{
"body": "Our monitoring has now confirmed that the incident has been resolved and that all services are running as normal again.\n\nWe apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-13T08:58:31.573Z",
"resolved_inferred": false,
"started_at": "2025-11-13T07:29:06.793Z",
"state": "resolved",
"title": "Failing to fetch behaviours logs",
"updated_at": "2025-11-13T08:58:31.590Z",
"url": "https://stspg.io/vc5m62lk8pk5"
},
{
"body": "We have reverted the change causing the shorter timeouts. This has been confirmed to fix the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-10T09:03:05.185Z",
"resolved_inferred": false,
"started_at": "2025-11-10T08:54:27.397Z",
"state": "resolved",
"title": "Some customers experiencing a shorter 60s timeout on script executions",
"updated_at": "2025-11-10T09:03:05.200Z",
"url": "https://stspg.io/l6z4r1hrvj87"
},
{
"body": "Atlassian has deployed a fix to mitigate the webhooks problem, and we've verified that the Script Listener service is now operating normally. If your Script Listener did not work between 01:00 and 20:47 UTC on October 22, 2025, it was likely affected by this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-22T22:21:19.219Z",
"resolved_inferred": false,
"started_at": "2025-10-22T15:33:00.732Z",
"state": "resolved",
"title": "Incident with the SR Confluence Cloud Script Listener Service",
"updated_at": "2025-10-22T22:21:19.236Z",
"url": "https://stspg.io/gqx68dj3d0px"
},
{
"body": "Between 20-21 October, Atlassian Cloud experienced a major service disruption due to an outage in AWS\u2019s US-EAST-1 region that affected DNS resolution and dependent global services (e.g., DynamoDB, IAM).\n\u2028This caused partial or complete unavailability across multiple Atlassian systems, including:\n* Jira Cloud, Confluence Cloud, and Bitbucket Cloud APIs\n* Marketplace (app listings, installations, licensing, and vendor management)\n* Forge developer platform (app deployment, logging, and monitoring)\n* Atlassian Support portal and related service desks\n* Authentication and user management flows\n\nScriptRunner for Jira and Confluence Cloud, Enhanced Search and Behaviours functionality were indirectly affected through Atlassian platform dependencies (e.g., API latency and Marketplace licensing validation), though no internal ScriptRunner infrastructure outage occurred.\n\u2028AWS mitigated the underlying DNS issue in US-EAST-1, after which Atlassian restored full functionality across affected products. Atlassian has confirmed full recovery of core services, with residual monitoring on migrations and JSM virtual service agents still ongoing.\n\nWe apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T07:24:18.568Z",
"resolved_inferred": false,
"started_at": "2025-10-21T07:24:18.516Z",
"state": "resolved",
"title": "AWS and Atlassian Major Outages Across Most Services and API's",
"updated_at": "2025-10-21T07:24:18.577Z",
"url": "https://stspg.io/hk2qmycfh4lt"
},
{
"body": "Between 2025-09-29 22:24 UTC and 2025-09-30 00:39 UTC in our US hosting region only the following apps were unable to store and process webhooks, postfunctions and JCMA migration events sent to us from Atlassian due to an AWS service outage: ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud and Enhanced Search.\nThis problem impacted Script Listeners, Postfunctions, Scripted Fields that depend on issue updates and Enhanced Search queries using keywords.\nApologies for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-29T21:30:00.000Z",
"resolved_inferred": false,
"started_at": "2025-09-29T21:30:00.000Z",
"state": "resolved",
"title": "Atlassian webhooks lost due to AWS outage",
"updated_at": "2025-10-02T13:21:12.615Z",
"url": "https://stspg.io/dymqswpcxvy7"
},
{
"body": "We confirmed our earlier changes solved the problem reliably. The incident is closed and all migrations are operational. Customers who experienced the issue over the last weekend should re-attempt their migrations.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-29T13:15:26.000Z",
"resolved_inferred": false,
"started_at": "2025-09-25T16:00:31.000Z",
"state": "resolved",
"title": "JCMA migrations reporting fialing on ScriptRunner side and reporting as 0% progress to customers",
"updated_at": "2025-09-29T13:47:37.900Z",
"url": "https://stspg.io/nxrkm28kj8z7"
},
{
"body": "All in app help documentation for ScriptRunner for Jira Cloud is now available again. Therefore this incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-22T14:09:59.480Z",
"resolved_inferred": false,
"started_at": "2025-09-22T09:02:07.117Z",
"state": "resolved",
"title": "All in app documentation links are not working",
"updated_at": "2025-09-22T14:09:59.495Z",
"url": "https://stspg.io/skvqsq4scrw9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-27T16:52:10.608Z",
"resolved_inferred": false,
"started_at": "2025-08-15T08:40:31.388Z",
"state": "resolved",
"title": "Behaviours installation intermittently failing",
"updated_at": "2025-08-27T16:52:10.627Z",
"url": "https://stspg.io/7xtchxcltk36"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-15T08:34:25.533Z",
"resolved_inferred": false,
"started_at": "2025-08-13T09:52:12.657Z",
"state": "resolved",
"title": "Latest behaviours logs not loading.",
"updated_at": "2025-08-15T08:34:25.553Z",
"url": "https://stspg.io/sbf984mqtv9c"
}
]
}