{
"vendor": "Alloy",
"slug": "alloy",
"platform": "statuspage",
"status_url": "https://status.alloy.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The issue is currently resolved. Socure DocV is available again. RCA is upcoming.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T20:37:20.713-04:00",
"resolved_inferred": false,
"started_at": "2026-09-10T15:58:49.059-04:00",
"state": "resolved",
"title": "Socure DocV is failing to complete for multiple clients",
"updated_at": "2026-09-10T20:37:20.726-04:00",
"url": "https://stspg.io/k7cd0qxyqjsq"
},
{
"body": "Between approximately 11:18 AM and 11:38 AM ET, some users experienced intermittent issues loading Workflows, Journeys, and Application Queues in the Alloy Dashboard. A fix has been rolled out and we have confirmed that the affected pages are loading normally.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T11:49:26.056-04:00",
"resolved_inferred": false,
"started_at": "2026-09-09T11:49:26.002-04:00",
"state": "resolved",
"title": "[Retroactive] Issues loading Workflows, Journeys, and Application Queues",
"updated_at": "2026-09-09T11:49:26.069-04:00",
"url": "https://stspg.io/88l8mlzqxhnh"
},
{
"body": "We\u2019ve identified the issue, deployed a fix, and confirmed export processing performance has returned to normal levels.",
"first_seen": "2026-09-05T05:19:27Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T15:54:49.541-04:00",
"resolved_inferred": false,
"started_at": "2026-09-04T15:10:32.314-04:00",
"state": "resolved",
"title": "Degraded Export Functionality",
"updated_at": "2026-09-04T15:55:54.802-04:00",
"url": "https://stspg.io/gsqcv5nbq24s"
},
{
"body": "Between 12:45 PM and 1:20 PM ET on August 27, a third-party data provider Threatmetrix experienced a service disruption that caused intermittent connection errors on device intelligence checks. During this window, some evaluations that use impacted service completed as partial rather than returning a full provider response, and some requests saw elevated latency or connector timeouts.\n\n The provider has confirmed the underlying issue is resolved, and error rates returned to normal by 1:20 PM ET. Evaluations submitted outside this window were not affected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-27T12:45:00.000-04:00",
"resolved_inferred": false,
"started_at": "2026-08-27T12:45:00.000-04:00",
"state": "resolved",
"title": "Threatmetrix integration downtime",
"updated_at": "2026-08-27T18:20:15.692-04:00",
"url": "https://stspg.io/l0bptz115015"
},
{
"body": "Issue have been fully resolved. \nElevated error rates were observed on August 25th between 14:18 and 14:22 PM ET and between 14:29 and 14:35 PM ET",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T16:39:35.164-04:00",
"resolved_inferred": false,
"started_at": "2026-08-25T14:45:06.409-04:00",
"state": "resolved",
"title": "Degraded performance",
"updated_at": "2026-08-25T16:39:35.182-04:00",
"url": "https://stspg.io/svvwm99cljdl"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T16:43:02.408-04:00",
"resolved_inferred": false,
"started_at": "2026-08-20T11:38:04.913-04:00",
"state": "resolved",
"title": "loqate down address formatter unavailable",
"updated_at": "2026-08-20T16:43:02.427-04:00",
"url": "https://stspg.io/w05n57vrs9l3"
},
{
"body": "The issue affecting the Journeys API has been fully resolved, and service has returned to normal. We have completed monitoring and confirmed that related dashboard functionality has also recovered as of July 21, 2026 at 5:11 PM ET.\n\nThank you for your patience while we worked to restore service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T11:44:34.905-04:00",
"resolved_inferred": false,
"started_at": "2026-07-21T13:56:59.694-04:00",
"state": "resolved",
"title": "Journeys API Errors",
"updated_at": "2026-07-22T11:44:34.920-04:00",
"url": "https://stspg.io/3dgj4bjcycvg"
},
{
"body": "We have confirmed that login functionality and Application Queues have returned to normal operation, and no further impact is being observed. Thank you for your patience while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-17T10:51:17.535-04:00",
"resolved_inferred": false,
"started_at": "2026-07-17T10:42:41.291-04:00",
"state": "resolved",
"title": "Login Issues and Application Queues Not Displaying",
"updated_at": "2026-07-17T10:51:17.554-04:00",
"url": "https://stspg.io/8m93lm15zr6b"
},
{
"body": "We have seen recovery across the impacted LexisNexis services and error rates has returned to expected levels. This incident is now considered resolved.\n\nWe will continue to work with the LexisNexis team to obtain a Root Cause Analysis (RCA). If you would like to receive a copy of the RCA when it becomes available, please contact support@alloy.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T15:09:12.325-04:00",
"resolved_inferred": false,
"started_at": "2026-07-14T11:31:29.627-04:00",
"state": "resolved",
"title": "Integration Downtime: LexisNexis",
"updated_at": "2026-07-14T15:09:12.348-04:00",
"url": "https://stspg.io/6nkdwb2h40vq"
},
{
"body": "After further montioring, we have not observed any new errors. All systems are operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T14:27:52.296-04:00",
"resolved_inferred": false,
"started_at": "2026-06-18T14:03:29.420-04:00",
"state": "resolved",
"title": "API Downtime",
"updated_at": "2026-06-18T14:27:52.316-04:00",
"url": "https://stspg.io/3npvc3m6s0px"
},
{
"body": "Service has returned to normal operation as of 3:36 PM ET, and our monitoring confirms that API performance is stable. We will continue to monitor closely to ensure ongoing reliability.\n\nWe apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T15:56:40.841-04:00",
"resolved_inferred": false,
"started_at": "2026-06-11T15:22:42.273-04:00",
"state": "resolved",
"title": "API Downtime",
"updated_at": "2026-06-11T16:21:00.896-04:00",
"url": "https://stspg.io/08z51d37l58h"
},
{
"body": "Starting at 9:17 AM ET, the homepage analytics dashboards were not loading as expected. All other dashboard pages and services remained fully operational. As of 11:47 AM ET, the system has recovered and is fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T09:00:00.000-04:00",
"resolved_inferred": false,
"started_at": "2026-05-08T09:00:00.000-04:00",
"state": "resolved",
"title": "[Retroactive] Homepage Dashboard Not Loading",
"updated_at": "2026-05-08T12:12:19.273-04:00",
"url": "https://stspg.io/rx86f0n8193r"
},
{
"body": "We believe the cause of the latency is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-07T23:57:46.253-04:00",
"resolved_inferred": false,
"started_at": "2026-05-07T23:23:46.224-04:00",
"state": "resolved",
"title": "Latency and intermittent API unavailaiblity",
"updated_at": "2026-05-07T23:57:46.269-04:00",
"url": "https://stspg.io/2712508v2wr7"
},
{
"body": "The issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T11:33:26.193-04:00",
"resolved_inferred": false,
"started_at": "2026-04-23T10:25:59.879-04:00",
"state": "resolved",
"title": "Test Suite endpoints experiencing an increase in errors",
"updated_at": "2026-04-23T11:33:26.208-04:00",
"url": "https://stspg.io/62zmxpzjgd2m"
},
{
"body": "We recently identified and resolved an issue affecting some plugins initialized through the Alloy SDK.\n\nFor a subset of SDK Plugins, applications initializing the SDK may have experienced unexpected behavior, which could present as UI instability or premature close events.\n\nWe mitigated the issue by rolling back a recent SDK change. Following the rollback, normal plugin behavior was restored.\n\nIf you continue to experience any issues, please contact Alloy Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T11:00:00.000-05:00",
"resolved_inferred": false,
"started_at": "2026-03-05T11:00:00.000-05:00",
"state": "resolved",
"title": "SDK Initialization Issue Affecting Some SDK Plugins",
"updated_at": "2026-03-05T12:50:12.905-05:00",
"url": "https://stspg.io/08cgj1447npy"
},
{
"body": "Between March 4 at 11:00 PM ET and March 5 at 10:07 AM ET, we experienced an elevated rate of memory-related errors impacting evaluations running through JQ input attributes. As a result, some evaluations returned a null value for the input attribute instead of the correct value, potentially interrupting decisioning in the Workflow. Impacted applications would need to be re-run.\n\nOnly workflows using input attributes with JQ were impacted; other Workflow logic was not impacted.\n\nThe issue has been identified and resolved, and all systems are now operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-04T23:00:00.000-05:00",
"resolved_inferred": false,
"started_at": "2026-03-04T23:00:00.000-05:00",
"state": "resolved",
"title": "[Retroactive] Elevated JQ Evaluation Memory Errors",
"updated_at": "2026-03-09T11:24:43.074-04:00",
"url": "https://stspg.io/csgn4pp5vfkw"
},
{
"body": "API functionality has been fully restored. We are continuing to investigate the impact and look into root causes.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-24T05:00:46.000-05:00",
"resolved_inferred": false,
"started_at": "2026-02-24T04:30:57.000-05:00",
"state": "resolved",
"title": "API Downtime",
"updated_at": "2026-02-24T08:06:08.904-05:00",
"url": "https://stspg.io/f0dlj93lzr2m"
},
{
"body": "Realtime webhook processing has been fully restored, and has maintained stability after monitoring. All new webhook events are now completing in realtime as expected. To further strengthen system stability, the engineering team has deployed an additional mitigation to prevent webhook queue backlogging under similar spike conditions.\n\nA thorough postmortem will be completed a Root Cause Analysis (RCA) can be shared with customers - please email support@alloy.com if you would like to receive the RCA. We are also investing in further improvements to the reliability and resiliency of our webhook queueing mechanism in the future to prevent event loss in the future.\n\nPlease note, action is required to ensure applications process: \n\nDuring the incident, webhook events generated between 2:24 PM - 4:38 PM ET and 5:42 - 5:45 ET were not successfully processed and were permanently lost. Webhooks generated outside of this time window were not impacted.\n\nThis issue affects applications that are stuck at a Journey step dependent on an Alloy webhook response to proceed (for example, action nodes), as well as applications that completed with a Manual Review outcome but are not reflecting back in core after review.\n\nApplications submitted during the affected window that are currently blocked due to a missing webhook dependency will need to be replayed. We recommend resubmitting those applications via API. Re-running an application will leverage cached data by default and will not trigger new calls to external data vendors.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-19T20:03:39.360-05:00",
"resolved_inferred": false,
"started_at": "2026-02-19T15:49:29.100-05:00",
"state": "resolved",
"title": "Webhook Processing Delays",
"updated_at": "2026-02-19T20:03:39.377-05:00",
"url": "https://stspg.io/c50n37ykdg33"
},
{
"body": "The root cause has been identified. Response times for the Dashboard and API have returned to normal levels since 3:46 PM ET.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-17T16:14:54.188-05:00",
"resolved_inferred": false,
"started_at": "2026-02-17T16:03:36.091-05:00",
"state": "resolved",
"title": "Increased Response Times for Dashboard and API",
"updated_at": "2026-02-17T16:14:54.207-05:00",
"url": "https://stspg.io/v8z84rycysbh"
},
{
"body": "Between 11:20 AM and 12:04 PM ET, some workflows returned a 500 error when attempting to save a new version. Existing workflow versions and decisioning on existing workflow versions were not impacted. Once the root cause was identified as a previous code change, the issue was resolved at 12:04 PM ET when the affected change was rolled back, and all functionality related to workflow version saving was fully restored.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-02T12:27:00.937-05:00",
"resolved_inferred": false,
"started_at": "2026-02-02T12:27:00.881-05:00",
"state": "resolved",
"title": "[Retroactive] Errors When Saving New Workflow Versions",
"updated_at": "2026-02-02T12:27:00.949-05:00",
"url": "https://stspg.io/nb6d27b2203h"
},
{
"body": "A fix has been implemented and all systems are operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-08T16:30:45.000-05:00",
"resolved_inferred": false,
"started_at": "2026-01-08T13:43:22.813-05:00",
"state": "resolved",
"title": "Some Analytics and Detail Pages Not Loading Data",
"updated_at": "2026-01-08T17:41:00.733-05:00",
"url": "https://stspg.io/w6tmfm973c7p"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-02T17:05:14.450-05:00",
"resolved_inferred": false,
"started_at": "2026-01-02T16:15:10.000-05:00",
"state": "resolved",
"title": "Some Analytics and Detail Pages Not Loading Data",
"updated_at": "2026-01-02T17:05:14.469-05:00",
"url": "https://stspg.io/sczhyx1n922w"
},
{
"body": "The OpenCorporates team has assisted in resolving the issue, and the OpenCorporates data service is now fully operational. Any applications that previously failed due to this incident can now be re-run.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-03T17:51:47.886-05:00",
"resolved_inferred": false,
"started_at": "2025-12-03T13:37:29.290-05:00",
"state": "resolved",
"title": "Integration Downtime: OpenCorporates",
"updated_at": "2025-12-03T17:51:47.906-05:00",
"url": "https://stspg.io/hwx42h27rt7p"
},
{
"body": "Alloy is observing error rates have decreased across all impacted services as of 9:36 AM ET. \n\nCloudFlare has confirmed a fix has been implemented as of 9:42 AM ET. More information about the CloudFlare outage can be found here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T10:08:01.367-05:00",
"resolved_inferred": false,
"started_at": "2025-11-18T08:37:50.652-05:00",
"state": "resolved",
"title": "CloudFlare incident causing increased errors for data services",
"updated_at": "2025-11-18T10:08:01.382-05:00",
"url": "https://stspg.io/v4wc77g8zkjk"
},
{
"body": "Our monitoring confirms that processing has returned to normal. We have not observed any further errors since 12:20 PM ET. Any applications that failed during this period can now be re-run successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-03T12:20:45.000-05:00",
"resolved_inferred": false,
"started_at": "2025-11-03T12:06:51.937-05:00",
"state": "resolved",
"title": "Integration Downtime: Experian",
"updated_at": "2025-11-03T13:47:21.429-05:00",
"url": "https://stspg.io/sbrc4q12w1xb"
},
{
"body": "As of 11:44 PM ET, the webhook backlog has been fully processed, and real-time webhook processing has been restored.\n\nAll major Alloy services are now fully operational, with performance metrics and latency levels remaining stable.\n\nOur teams continue to work closely with AWS and the third-party vendor to complete a comprehensive post-mortem. We will share a Root Cause Analysis (RCA) once that review is finalized. If you\u2019d like to receive the RCA once it's available, please email support@alloy.com\n.\nWe appreciate your patience and understanding throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T23:52:17.301-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T03:15:20.691-04:00",
"state": "resolved",
"title": "Increased API Errors - Cloud Provider Issues",
"updated_at": "2025-10-20T23:52:17.317-04:00",
"url": "https://stspg.io/q0cty6q7jx2p"
},
{
"body": "Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 6:02 PM ET. Any applications that failed during this period can now be re-run successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-17T18:19:51.869-04:00",
"resolved_inferred": false,
"started_at": "2025-10-17T18:07:00.973-04:00",
"state": "resolved",
"title": "Integration Downtime: ComplyAdvantage",
"updated_at": "2025-10-17T18:19:51.880-04:00",
"url": "https://stspg.io/r1w9x0xkwy00"
},
{
"body": "Our monitoring confirms that processing has returned to normal. We have not observed any further errors since 7:01 PM ET. Any applications that failed during this period can now be re-run successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-17T19:09:49.153-04:00",
"resolved_inferred": false,
"started_at": "2025-10-17T15:44:22.446-04:00",
"state": "resolved",
"title": "Integration Downtime: Iovation",
"updated_at": "2025-10-17T19:09:49.169-04:00",
"url": "https://stspg.io/n5tt86m800s0"
},
{
"body": "Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T17:40:59.204-04:00",
"resolved_inferred": false,
"started_at": "2025-10-08T16:12:52.000-04:00",
"state": "resolved",
"title": "Integration Downtime: GBG ExpectID",
"updated_at": "2025-10-08T17:40:59.227-04:00",
"url": "https://stspg.io/ckyvfc9zg25h"
},
{
"body": "Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T17:41:07.520-04:00",
"resolved_inferred": false,
"started_at": "2025-10-08T16:12:33.620-04:00",
"state": "resolved",
"title": "Integration Downtime: EquifaxXML",
"updated_at": "2025-10-08T17:41:07.536-04:00",
"url": "https://stspg.io/c4s57f1z6l0v"
},
{
"body": "Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T17:41:14.619-04:00",
"resolved_inferred": false,
"started_at": "2025-10-08T16:11:40.907-04:00",
"state": "resolved",
"title": "Integration Downtime: LexisNexis InstantID, InstantIDBusinessV2, Enhanced Person Search, AccurintPerson, AccurintBusiness",
"updated_at": "2025-10-08T17:41:14.634-04:00",
"url": "https://stspg.io/c2cnhf4jy8yr"
},
{
"body": "Our SMS vendor has confirmed that around 11:43 AM ET, there were SMS delivery delays when sending messages To T-mobile Network in the USA. They are now observing recovery when sending SMS messages over T-mobile and we\u2019ve received confirmed reports from customers as well.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-29T14:16:31.846-04:00",
"resolved_inferred": false,
"started_at": "2025-09-29T13:40:09.133-04:00",
"state": "resolved",
"title": "MFA Codes Not Delivering via SMS",
"updated_at": "2025-09-29T14:16:31.879-04:00",
"url": "https://stspg.io/khvv20t7tdhk"
},
{
"body": "We have detected that calls to Qualifile were failing from 12:01AM ET due to a Qualifile maintenance window. We are monitoring to determine when their system is back up.\n\nWe have confirmed that Qualifile processing has returned to normal. We have not observed any timeout errors since 2:03 PM ET. Any applications that failed during this period can now be re-run successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-21T00:00:00.000-04:00",
"resolved_inferred": false,
"started_at": "2025-09-21T00:00:00.000-04:00",
"state": "resolved",
"title": "Integration Downtime: Qualifile",
"updated_at": "2025-09-21T03:04:00.130-04:00",
"url": "https://stspg.io/dwgkb2v8lhhm"
},
{
"body": "We are resolving this incident after affected customers confirmed that updating their allowlisted domain .*alloy.com in their security vendor restored dashboard access. The issue was limited to customers who control Alloy dashboard access via Allowlisted IPs and use a security vendor that routes traffic over dedicated IPs based on domain.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-20T12:32:04.184-04:00",
"resolved_inferred": false,
"started_at": "2025-09-19T14:13:44.640-04:00",
"state": "resolved",
"title": "Investigating Login Issues",
"updated_at": "2025-09-20T12:32:04.207-04:00",
"url": "https://stspg.io/k0vx3lh7t3bq"
},
{
"body": "We\u2019ve resolved the issue that was causing the 403 errors, and our systems have returned to normal operations. Thank you for your patience while we worked to address this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-10T15:49:56.717-04:00",
"resolved_inferred": false,
"started_at": "2025-09-10T14:55:42.938-04:00",
"state": "resolved",
"title": "Spike in authentication errors",
"updated_at": "2025-09-10T15:49:56.739-04:00",
"url": "https://stspg.io/hyg32rfchlr3"
},
{
"body": "Our monitoring confirms that Iovation processing has returned to normal. We have not observed any timeout errors since 3:46 PM ET. Any applications that failed during this period can now be re-run successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-21T17:08:37.508-04:00",
"resolved_inferred": false,
"started_at": "2025-08-21T14:36:54.000-04:00",
"state": "resolved",
"title": "Integration Downtime: Iovation",
"updated_at": "2025-08-21T17:08:37.526-04:00",
"url": "https://stspg.io/qq1qsxthwsb2"
},
{
"body": "Between 10:37 AM ET and 12:12 PM ET, requests to ComplyAdvantage had a 206 error, causing evaluations running this service to fail. We identified the root cause and deployed a fix. The issue has been resolved, and evaluations can now be rerun.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-20T10:37:00.000-04:00",
"resolved_inferred": false,
"started_at": "2025-08-20T10:37:00.000-04:00",
"state": "resolved",
"title": "Integration Downtime: ComplyAdvantage",
"updated_at": "2025-08-20T12:48:28.140-04:00",
"url": "https://stspg.io/t6ck5hmyssf2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-13T18:17:30.713-04:00",
"resolved_inferred": false,
"started_at": "2025-08-13T18:02:47.906-04:00",
"state": "resolved",
"title": "API Degradation  - Integrations",
"updated_at": "2025-08-13T18:17:30.743-04:00",
"url": "https://stspg.io/lt1gw3jp3fg8"
}
]
}