{
"vendor": "Apollo",
"slug": "apollo",
"platform": "statuspage",
"status_url": "http://status.apollographql.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Our third party vendor has confirmed the issue is now resolved, and all Apollo products have recovered.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T20:18:54Z",
"resolved_inferred": false,
"started_at": "2026-09-01T15:41:44Z",
"state": "resolved",
"title": "Service Disruptions Due to Google Cloud Platform Issues",
"updated_at": "2026-09-01T20:18:54Z"
},
{
"body": "The fix has been deployed. These failed operations would have appeared as rate limit errors, but the rate limit was being incorrectly applied. We have made changes to ensure the rate limit works as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T23:36:51Z",
"resolved_inferred": false,
"started_at": "2026-08-26T22:12:39Z",
"state": "resolved",
"title": "Organization and user modifications are being incorrectly rate limited",
"updated_at": "2026-08-26T23:36:51Z"
},
{
"body": "The issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T23:19:08Z",
"resolved_inferred": false,
"started_at": "2026-08-11T19:11:37Z",
"state": "resolved",
"title": "Registry workflow latency",
"updated_at": "2026-08-11T23:19:08Z"
},
{
"body": "The issue has been fixed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T10:08:58Z",
"resolved_inferred": false,
"started_at": "2026-08-05T09:43:26Z",
"state": "resolved",
"title": "Embedded Explorer and Embedded Sandbox temporarily down",
"updated_at": "2026-08-05T10:08:58Z"
},
{
"body": "The error rate for Proposals has returned to normal, no further impact expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T18:09:55Z",
"resolved_inferred": false,
"started_at": "2026-07-09T15:41:29Z",
"state": "resolved",
"title": "Proposals elevated error rate",
"updated_at": "2026-07-09T18:09:55Z"
},
{
"body": "The backlock of schema coordinate (object field, input object field, and enum value) metrics has now cleared and there is no more metric ingestion delay. The metrics for input object fields, enum values, and the operation and client breakdown of object fields is inaccurate for June 27 4-5am and 8-9pm, and missing between 5am to 8pm (all times in UTC). All other metrics were not impacted.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-28T20:16:19Z",
"resolved_inferred": false,
"started_at": "2026-06-28T03:13:19Z",
"state": "resolved",
"title": "Field and coordinate usage metric ingestion",
"updated_at": "2026-06-28T20:16:19Z"
},
{
"body": "The metric ingestion backlog has been fully processed and all metrics have resumed normal ingestion. We do not believe any data was lost as a result of this incident. All metric types should now be operating as expected. Thank you for your patience throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-15T22:16:12Z",
"resolved_inferred": false,
"started_at": "2026-06-15T14:38:25Z",
"state": "resolved",
"title": "Delays in metric ingestion",
"updated_at": "2026-06-15T22:16:12Z"
},
{
"body": "After extended monitoring, we have confirmed that the issue is resolved.  Post-incident action items will continue after the end of the incident. As with all incidents, we will be conducting an internal post-mortem. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T11:39:54Z",
"resolved_inferred": false,
"started_at": "2026-06-01T08:35:25Z",
"state": "resolved",
"title": "Router Licensing impacting multiple customers",
"updated_at": "2026-06-01T11:39:54Z"
},
{
"body": "The issue affecting the visibility of the \u201cSubmit a Request\u201d and \u201cMy Requests\u201d buttons in the Apollo Support Portal has been resolved.\nPortal functionality has been restored, and users should now be able to access these options normally.\nThank you for your patience while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-26T12:58:43Z",
"resolved_inferred": false,
"started_at": "2026-05-25T19:50:43Z",
"state": "resolved",
"title": "Issue Accessing \u201cSubmit a Request\u201d and \u201cMy Requests\u201d in Support Portal",
"updated_at": "2026-05-26T12:58:43Z"
},
{
"body": "We have observed sustained restored functionality in our  Studio-initiated support ticket form and are marking this as fully resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T10:29:10Z",
"resolved_inferred": false,
"started_at": "2026-04-27T08:34:51Z",
"state": "resolved",
"title": "Support ticket creation unavailable from Studio UI",
"updated_at": "2026-04-27T10:29:10Z"
},
{
"body": "We have resolved the issue. Customers should see full functionality.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-24T20:53:27Z",
"resolved_inferred": false,
"started_at": "2026-04-24T19:27:20Z",
"state": "resolved",
"title": "Studio Performance Deteriorated",
"updated_at": "2026-04-24T20:53:27Z"
},
{
"body": "SSO login is now fixed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-21T17:47:38Z",
"resolved_inferred": false,
"started_at": "2026-04-21T17:05:47Z",
"state": "resolved",
"title": "Platform availability for Studio SSO users",
"updated_at": "2026-04-21T17:47:38Z"
},
{
"body": "Proposals errors have been clear for ~2 hours since the rollback reached prod.  Marking resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T15:43:07Z",
"resolved_inferred": false,
"started_at": "2026-04-16T12:45:07Z",
"state": "resolved",
"title": "Schema proposal diff views returning errors",
"updated_at": "2026-04-16T15:43:07Z"
},
{
"body": "Retries of delayed transaction emails have been successful.  If you have not received an email you were expecting for account reasons, we suggest retrying the workflow which triggered the email.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T07:39:56Z",
"resolved_inferred": false,
"started_at": "2026-03-31T06:59:02Z",
"state": "resolved",
"title": "Transactional email delays",
"updated_at": "2026-03-31T07:39:56Z"
},
{
"body": "We've identified an issue where our metrics ingestion pipeline was falling behind for several hours.  Systems have now fully recovered and no data was lost, however some customers may have experienced delays viewing insights data in Studio and / or slower page load times during this event.  Apologies for the interruption.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-10T16:00:00Z",
"resolved_inferred": false,
"started_at": "2026-02-12T06:06:22Z",
"state": "resolved",
"title": "Delays with GraphOS metrics availability and slow loading times for insights pages",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "The issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-21T21:25:39Z",
"resolved_inferred": false,
"started_at": "2025-11-21T18:05:32Z",
"state": "resolved",
"title": "Degredaded performance across several Apollo GraphOS services",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "There was a period of degraded performance on schema publishing. The root cause has been identified and service restored.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T17:30:00Z",
"resolved_inferred": false,
"started_at": "2025-11-18T19:06:04Z",
"state": "resolved",
"title": "Schema Publishing Encountering Issues",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "We are marking this incident resolved on the Apollo side.\n\nFor any continuing matters, please consult our support portal: https://support.apollographql.com/",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T15:38:24Z",
"resolved_inferred": false,
"started_at": "2025-11-18T13:05:25Z",
"state": "resolved",
"title": "Elevated Error Rates for Cloud Routers and Studio UI",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "Cloud Routers are experiencing elevated errors due to an upstream external provider incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T12:30:00Z",
"resolved_inferred": false,
"started_at": "2025-11-18T13:05:25Z",
"state": "resolved",
"title": "Cloud Router elevated error rates",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "We've confirmed that the issue with federation versions 2.9, 2.10, and 2.11 is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-05T15:12:28Z",
"resolved_inferred": false,
"started_at": "2025-11-05T14:05:49Z",
"state": "resolved",
"title": "Federation version minor version build failures",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "No schema publishing or checks issues have been observed for couple of hours now.  We are continuing to monitor our services in relation to the AWS outage today on the other open incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T05:26:55Z",
"resolved_inferred": false,
"started_at": "2025-10-20T21:06:09Z",
"state": "resolved",
"title": "Schema Publishing Encountering Issues",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "We will mark this as resolved as issues impacting our service have been resolved either through mitigation or upstream provider resolution. While some of our dependent services have indicated there is on-going stabilization of their own systems (following on the AWS us-east-1 disruptions yesterday) any unresolved items have NO impact to our offerings.  In the event that we have new findings or degradations, we will open a new incident.\n\nThank you for your patience while we adapted toward changing circumstances following on yesterday's events, and thank you to teams across the industry who worked (or may still be working) tirelessly toward recovery.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T10:00:48Z",
"resolved_inferred": false,
"started_at": "2025-10-20T16:56:25Z",
"state": "resolved",
"title": "AWS us-east-1 Outage Impacting Apollo Services",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "As a result of the AWS us-east-1 system recovery, our own systems have also recovered, including AWS Uplink and AWS-hosted Cloud Routers.  At this time we will mark this issue as Resolved, though we will continue to monitor for any possible reoccurrence.\n\nAs noted in a previous update, the default configuration for Apollo Router and Apollo Gateway deployments is to roam between Google Cloud Platform (GCP) and Amazon Web Services (AWS) endpoints in the event that one or the other is available.  If you have changed your configuration to rely on merely one provider, we recommend considering a configuration with fallback redundancy.  Please contact support if you need assistance with this configuration.\n\nAdditionally, our support systems have recovered and we believe any issues opened during the AWS incident have been received by our support teams.  If you believe your issue has not been received, please feel free to reach out to our support team again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T10:39:12Z",
"resolved_inferred": false,
"started_at": "2025-10-20T08:14:38Z",
"state": "resolved",
"title": "AWS us-east-1 Outage Impacting Multiple Apollo Services",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-17T11:52:11Z",
"resolved_inferred": false,
"started_at": "2025-09-17T11:05:53Z",
"state": "resolved",
"title": "Schema proposal changes are unable to be saved",
"updated_at": "2026-03-12T18:29:39Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-21T21:22:06Z",
"resolved_inferred": false,
"started_at": "2025-08-21T22:06:05Z",
"state": "resolved",
"title": "Platform API SSL error",
"updated_at": "2026-03-12T18:29:39Z"
}
]
}