{
"vendor": "Ashby",
"slug": "ashby",
"platform": "statuspage",
"status_url": "https://status.ashbyhq.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Some customers are experiencing degraded functionality when importing candidates in bulk. We have implemented a fix and are monitoring the system to confirm the issue is resolved.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T17:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-09-10T17:30:00.000Z",
"state": "resolved",
"title": "Degraded functionality on bulk candidate import",
"updated_at": "2026-09-10T18:05:26.394Z",
"url": "https://stspg.io/lvjcp23h7jcv"
},
{
"body": "Our upstream provider has resolved the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T18:11:38.708Z",
"resolved_inferred": false,
"started_at": "2026-08-31T17:44:26.072Z",
"state": "resolved",
"title": "All-in-One: Elevated Dropbox Sign Errors",
"updated_at": "2026-08-31T18:11:38.727Z",
"url": "https://stspg.io/wdk3jjxzcn7q"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-09T13:00:20.391Z",
"resolved_inferred": false,
"started_at": "2026-08-07T19:11:00.100Z",
"state": "resolved",
"title": "Certn Integration Unavailable",
"updated_at": "2026-08-09T13:00:20.409Z",
"url": "https://stspg.io/lk551v1sp6g1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T21:12:55.243Z",
"resolved_inferred": false,
"started_at": "2026-07-27T14:56:43.923Z",
"state": "resolved",
"title": "Elevated Ashby API Latency",
"updated_at": "2026-07-27T21:12:55.263Z",
"url": "https://stspg.io/h184mxy7t7p2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T11:00:55.444Z",
"resolved_inferred": false,
"started_at": "2026-07-16T08:40:00.000Z",
"state": "resolved",
"title": "Some SSO sign-ins may fail",
"updated_at": "2026-07-16T11:00:55.460Z",
"url": "https://stspg.io/6kmfvp3cxhzn"
},
{
"body": "For approximately 11 minutes from 10:19 AM PDT to 10:30 AM PDT, Ashby users experienced long-running loading screens and, in some cases, errors. This was the result of requests to our servers taking too long to respond. Candidates applying for jobs were unaffected.\n\nOur maintenance this weekend will address the root cause of this issue by increasing our database capacity.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T17:19:00.000Z",
"resolved_inferred": false,
"started_at": "2026-07-13T17:19:00.000Z",
"state": "resolved",
"title": "Long-Running Loading Screens and Timeouts",
"updated_at": "2026-07-14T02:51:21.951Z",
"url": "https://stspg.io/kxnsnw4jkggs"
},
{
"body": "This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-08T04:17:54.867Z",
"resolved_inferred": false,
"started_at": "2026-07-08T00:40:32.296Z",
"state": "resolved",
"title": "Structured resume parsing unavailable",
"updated_at": "2026-07-08T04:17:54.885Z",
"url": "https://stspg.io/lb8ydzcmlr3p"
},
{
"body": "From 11:30am until 1:40pm PDT, candidate PDF exports failed with a generic message. The cause of this issue has already been identified and fixed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-06T18:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-07-06T18:30:00.000Z",
"state": "resolved",
"title": "Candidate PDF Export Errors",
"updated_at": "2026-07-06T20:46:01.062Z",
"url": "https://stspg.io/ybgk72qrvmj0"
},
{
"body": "Our upstream provider, Cloudflare, has implemented a fix and our tests indicate they have resolved the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T02:14:47.126Z",
"resolved_inferred": false,
"started_at": "2026-07-01T20:19:55.143Z",
"state": "resolved",
"title": "Sporadic reports of Ashby unavailable",
"updated_at": "2026-07-02T02:14:47.145Z",
"url": "https://stspg.io/mt5bw4xmr7fz"
},
{
"body": "We've confirmed Ashby is available again in the Sydney region. We will work with our upstream provider to understand what happened.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T19:03:07.080Z",
"resolved_inferred": false,
"started_at": "2026-07-01T18:49:25.490Z",
"state": "resolved",
"title": "Degraded performance in Sydney region due to issues with upstream provider",
"updated_at": "2026-07-01T19:03:07.097Z",
"url": "https://stspg.io/7yyxtrt64b6z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-24T22:21:00.145Z",
"resolved_inferred": false,
"started_at": "2026-06-24T21:16:01.044Z",
"state": "resolved",
"title": "DropBox Sign updates not reflecting in Ashby",
"updated_at": "2026-06-24T22:21:00.164Z",
"url": "https://stspg.io/12lpxbw3lt6g"
},
{
"body": "We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 5:00PM (UTC)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-24T16:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-24T16:00:00.000Z",
"state": "resolved",
"title": "Delays for some Email and Slack Notifications",
"updated_at": "2026-06-24T18:12:10.423Z",
"url": "https://stspg.io/7cz0ppmtm9jt"
},
{
"body": "We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 7:00PM (UTC)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-22T16:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-22T16:00:00.000Z",
"state": "resolved",
"title": "Delays for some Email and Slack Notifications",
"updated_at": "2026-06-24T18:12:18.979Z",
"url": "https://stspg.io/s93hpql0rdgt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T14:20:28.773Z",
"resolved_inferred": false,
"started_at": "2026-06-19T13:47:54.028Z",
"state": "resolved",
"title": "Conditional offer fields do not respect conditions",
"updated_at": "2026-06-19T14:20:28.790Z",
"url": "https://stspg.io/x08rm4qnsggt"
},
{
"body": "Integrations degraded due to an infrastructure issue. Affected services include Google Workspace integration (including sending via Gmail); ATS syncs; autocomplete for candidate resumes/locations; and some AI features.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T06:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-19T06:30:00.000Z",
"state": "resolved",
"title": "Degraded integrations",
"updated_at": "2026-06-19T11:41:43.545Z",
"url": "https://stspg.io/b86zk5rpb74b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T09:22:02.333Z",
"resolved_inferred": false,
"started_at": "2026-06-16T08:21:44.130Z",
"state": "resolved",
"title": "All-in-One & Analytics - problems loading saved dashboards",
"updated_at": "2026-06-16T09:22:02.350Z",
"url": "https://stspg.io/lf4bhmm1qyf2"
},
{
"body": "## **Summary**\n\nOn Monday, June 15, from approximately 4:00 AM PDT to 10:26 AM PDT, Safari and iOS users encountered an error with embedded and Ashby-hosted job boards \\([jobs.ashbyhq.com](http://jobs.ashbyhq.com)\\) and could not view or apply to jobs.\u00a0\n\nWe became aware of the problem at 9:43 AM PDT and recovered at 10:26 AM PDT.\n\n## **Why did this happen?**\n\nAshby's internal code build process processes the code that powers your hosted and embedded job boards. As part of our security practices, each file is published with verification data that browsers use to confirm the file they download is exactly what we intend to serve. We shipped a change to this build process that modified the files after their verification data had been generated, so the files no longer matched the verification data and failed to load in Safari and iOS mobile browsers. The same files did not fail in the same way in other browsers, such as Chrome and Firefox, which is why the failure appeared inconsistent amongst visitors.\n\n## **How did we resolve this situation?**\n\nAfter confirming the failure was tied to a recent deploy, we rolled back to a known-good state to restore service. We confirmed that job boards loaded correctly in Safari, on mobile devices, and in other browsers before resuming normal deployments.\n\n## **How did we get to this point?**\n\nThe change altered our shipped code in a way we did not anticipate, and two gaps let it reach production undetected:\u00a0\n\n1. Our automated job board tests ran only against Chrome.\n2. We didn\u2019t have a check verifying file integrity at the point of publishing, where this particular failure surfaced.\n\n## **What have we put in place to prevent this from happening in the future?**\n\n1. We added an automated check that verifies file integrity immediately before publishing; any mismatch now blocks the deployment of updates to Ashby. We confirmed it catches this exact failure.\n2. We corrected how integrity verification is applied to our job board code, so that all browsers enforce it consistently.\n3. We expanded our automated job board tests to run against Safari and Firefox, not just Chrome.\n4. We have added additional monitoring, including on mobile browsers, to alert us directly when a job board fails to load in this way.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-15T19:15:43.381Z",
"resolved_inferred": false,
"started_at": "2026-06-15T16:59:16.420Z",
"state": "postmortem",
"title": "Job pages not working in Safari",
"updated_at": "2026-06-19T18:11:29.562Z",
"url": "https://stspg.io/t78501zmq83c"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-02T21:57:01.078Z",
"resolved_inferred": false,
"started_at": "2026-06-02T14:55:08.350Z",
"state": "resolved",
"title": "AI Notetaker Issues Due to Upstream Provider",
"updated_at": "2026-06-02T21:57:01.092Z",
"url": "https://stspg.io/7b7vzssrw0xm"
},
{
"body": "## **Summary**\n\nOn Sunday, May 31st, at 10pm PST, Ashby was slow and had a high error rate for approximately 1 hour, from 10pm to 11:10pm \\(PST\\).\n\nDuring this time, the Ashby main application would have been slow, and approximately 50% of user actions would have resulted in Ashby displaying an error. Some candidates may have noticed a slower response to their job applications, but all applications were successful and none were lost.\n\n## **Why did this happen?**\n\nOn Sunday, May 31st, at 4pm PST, an account with one of our AI providers became unavailable. As a result, calls to that provider started to error. These calls are configured to automatically retry periodically until they succeed, but the retries caused a steady increase in the number of such calls per minute. In turn, this drained the capacity of a shared subsystem that manages many different processes at Ashby.\n\nIn particular, that shared subsystem is used for storing user session data. As the shared subsystem became overwhelmed, user sessions became slower to respond.\n\nThis caused requests to our web servers to take significantly longer to process. Which then caused our web servers to begin running out of capacity.\n\nAt 6am, capacity reached a critical low. At this point, our system began rejecting user actions. This is done to prevent complete system failure.\n\n## **How did we resolve the situation?**\n\nAt 10:04pm PST, our on-call engineers were notified. By 10:16pm PST, our on-call engineers were beginning an investigation.\n\nAt 11:03pm PST, we identified the subsystem that had reached capacity.\n\nAt 11:07pm PST, we stopped processing certain types of automated actions.\n\nAt 11:09pm PST, we identified the issue with the external provider and rectified it immediately.\n\nAt 11:10pm PST, error rates were down to 10%.\n\nAt 11:20pm PST, error rates were down to normal levels \\(~0%\\).\n\nAt 11:54pm PST, normal service was resumed, and no data was lost.\n\n## **What have we put in place to prevent it from happening in the future?**\n\nWe\u2019ve done an internal postmortem on this incident and have implemented or plan to implement a variety of changes that achieve three things:\n\n1. Reduced the likelihood of future failure\n2. Faster incident response times\n3. Lower impact on customers in the event of failure\n\nSpecifically, we have done the following:\n\n* We were already in the process of replacing the subsystem at the center of the outage. We have accelerated that work. The replacement is not vulnerable to this particular kind of failure.\n* We\u2019ve added additional monitoring around our AI providers to alert us to failures like this sooner.\n* We are prioritizing a fix for the retry mechanism that led to this incident.\n* We are migrating our user session storage to a new subsystem that is not vulnerable to this particular kind of failure.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T09:04:00.602Z",
"resolved_inferred": false,
"started_at": "2026-06-01T06:33:08.355Z",
"state": "postmortem",
"title": "Ashby Unavailable",
"updated_at": "2026-06-19T18:22:55.486Z",
"url": "https://stspg.io/dxm8r9rr5cvq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-29T15:55:09.399Z",
"resolved_inferred": false,
"started_at": "2026-05-29T13:41:51.731Z",
"state": "resolved",
"title": "Elevated error rate on job board API",
"updated_at": "2026-05-29T15:55:09.423Z",
"url": "https://stspg.io/zfnvq9zb0lbn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-28T15:14:38.306Z",
"resolved_inferred": false,
"started_at": "2026-05-28T13:34:26.412Z",
"state": "resolved",
"title": "Notes cannot be created by external recruiters",
"updated_at": "2026-05-28T15:14:38.322Z",
"url": "https://stspg.io/k14v5jllt01r"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T21:59:10.226Z",
"resolved_inferred": false,
"started_at": "2026-05-15T21:10:11.507Z",
"state": "resolved",
"title": "Issues editing the hiring team",
"updated_at": "2026-05-15T21:59:10.240Z",
"url": "https://stspg.io/g4w08pv2dkn8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T00:58:53.849Z",
"resolved_inferred": false,
"started_at": "2026-05-15T00:19:30.985Z",
"state": "resolved",
"title": "Some columns are unavailable in Application Review",
"updated_at": "2026-05-15T00:58:53.866Z",
"url": "https://stspg.io/36h4fkx0vy1n"
},
{
"body": "The issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T00:13:02.842Z",
"resolved_inferred": false,
"started_at": "2026-03-31T22:43:10.120Z",
"state": "resolved",
"title": "Some Resumes Slow to Upload",
"updated_at": "2026-04-01T00:13:02.859Z",
"url": "https://stspg.io/c61xcczvn58r"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-24T18:51:04.355Z",
"resolved_inferred": false,
"started_at": "2026-03-24T15:43:13.025Z",
"state": "resolved",
"title": "AI Notetaker Unavailable Due to Upstream Provider",
"updated_at": "2026-03-24T18:51:04.372Z",
"url": "https://stspg.io/knlxvk0hxc4r"
},
{
"body": "### **Summary**\n\nFor a brief period on Monday, March 24, and from Tuesday, March 25 to Thursday, March 27, 2026, Ashby's scheduling features displayed incorrect interviewer availability for a subset of organizations with the\u00a0 Google Workspace integration. This allowed candidates to be scheduled even when an interviewer may already have a meeting. This bug affected the following scheduling features:\n\n* Manual scheduling\n* Direct booking links\n* Advanced scheduling\n\nThe issue only impacted organizations using Google Calendar sync without domain-wide delegation.\n\n### **Why did this happen?**\n\nAshby integrates with Google Calendar to display interviewer availability and power our scheduling features. Because some interviewers aren\u2019t authenticated Ashby users, we occasionally read their calendar data on behalf of a user who is. A code change deployed on March 24 updated the calendar synchronization logic as part of an improvement to our Google Calendar authorization process. A bug in this logic incorrectly conflated the interviewer\u2019s calendar with the authenticated user's, resulting in inaccurate availability being displayed during scheduling.\n\nThe code change was initially deployed on March 24, then briefly reverted, and redeployed on March 25, which is why there were separate windows of impact.\n\n### **How did we resolve the situation?**\n\nThe bug was active during three separate windows:\n\n* Monday, March 24, 8:21 AM - 9:52 AM PDT \\(approximately 1.5 hours\\)\u00a0\n* Tuesday, March 25, 7:05 AM - 7:52 AM PDT \\(approximately 47 minutes\\)\u00a0\n* Tuesday, March 25, 9:52 AM - Thursday, March 27, 5:34 AM PDT \\(approximately 44 hours\\)\u00a0\n\nOn Thursday, March 27, 2026, at 4:31 AM PDT, a customer reported that an interviewer\u2019s availability appeared incorrect. At 5:10 AM PDT, we identified the root cause, and at 5:34 AM PDT, we deployed a fix and triggered calendar resyncs for affected organizations to restore accurate availability data.\n\n### **What have we put in place to prevent it from happening in the future?**\n\n1. **Improved static analysis checks.** We improved static analysis checks to ensure similar code changes are analyzed for correctness before they reach production.\u00a0\n2. **Improved testing for calendar authorization scenarios.** The bug affected a specific authorization configuration that is difficult to replicate in our test environments. We are building improved test tooling to enable automated tests across even more permutations of integration configurations.\n3. **Better monitoring for calendar sync accuracy.** We are adding monitoring that will alert us when calendar data retrieved through this particular authorization path does not match the intended user.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-24T15:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-03-24T15:00:00.000Z",
"state": "postmortem",
"title": "Candidates Scheduled with Unavailable Interviewers",
"updated_at": "2026-05-06T10:58:51.205Z",
"url": "https://stspg.io/mf317m8g88yw"
},
{
"body": "The incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T16:15:13.262Z",
"resolved_inferred": false,
"started_at": "2026-03-12T15:47:36.617Z",
"state": "resolved",
"title": "Candidate pipeline unavailable",
"updated_at": "2026-03-12T16:15:13.277Z",
"url": "https://stspg.io/fktl17410l9b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T13:07:44.681Z",
"resolved_inferred": false,
"started_at": "2026-03-12T12:56:30.491Z",
"state": "resolved",
"title": "All-in-One - Embedded Job Boards failing to load",
"updated_at": "2026-03-12T13:07:44.697Z",
"url": "https://stspg.io/5jxvyn89drs5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-04T20:44:31.122Z",
"resolved_inferred": false,
"started_at": "2026-03-04T19:59:54.223Z",
"state": "resolved",
"title": "Delays in generating meeting transcripts",
"updated_at": "2026-03-04T20:44:31.137Z",
"url": "https://stspg.io/5dhkrmsj20qk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-24T17:36:46.223Z",
"resolved_inferred": false,
"started_at": "2026-02-24T16:35:58.809Z",
"state": "resolved",
"title": "All-in-one - Errors when bulk enrolling in sequences",
"updated_at": "2026-02-24T17:36:46.240Z",
"url": "https://stspg.io/hzzrhyfh34jb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-20T19:45:52.776Z",
"resolved_inferred": false,
"started_at": "2026-02-20T18:59:07.761Z",
"state": "resolved",
"title": "Delays in Workday HRIS Sync",
"updated_at": "2026-02-20T19:45:52.789Z",
"url": "https://stspg.io/d0xbrdl99mrs"
},
{
"body": "The issue has been resolved by the upstream provider.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-13T10:15:33.592Z",
"resolved_inferred": false,
"started_at": "2026-02-13T05:10:17.969Z",
"state": "resolved",
"title": "All-in-One: Native E-signature Experiencing Errors",
"updated_at": "2026-02-13T10:15:33.606Z",
"url": "https://stspg.io/byx30w20p474"
},
{
"body": "Resolved: Reporting data is now up to date. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T18:46:13.008Z",
"resolved_inferred": false,
"started_at": "2026-02-12T16:30:50.651Z",
"state": "resolved",
"title": "All-in-One & Analytics - Delays in Reporting Data",
"updated_at": "2026-02-12T18:46:13.023Z",
"url": "https://stspg.io/93s87bq3brjj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-04T17:46:31.992Z",
"resolved_inferred": false,
"started_at": "2026-02-04T16:46:56.128Z",
"state": "resolved",
"title": "All-in-One & Analytics: Intermittent Downgraded Performance",
"updated_at": "2026-02-04T17:46:32.007Z",
"url": "https://stspg.io/3nv9vkrhddth"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-23T13:16:05.295Z",
"resolved_inferred": false,
"started_at": "2026-01-22T22:00:22.000Z",
"state": "resolved",
"title": "All-in-One: Microsoft Outage Causing Delays in M365 Email and Calendar Sync",
"updated_at": "2026-01-23T13:16:05.310Z",
"url": "https://stspg.io/vvbkpd5hf0gs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-20T22:49:52.884Z",
"resolved_inferred": false,
"started_at": "2026-01-20T16:30:37.000Z",
"state": "resolved",
"title": "Delays With Data Sync",
"updated_at": "2026-01-20T22:49:52.900Z",
"url": "https://stspg.io/gt7jq85qb4yf"
},
{
"body": "We've implemented a fix and verified offer templates and workflows are working.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-06T18:21:12.059Z",
"resolved_inferred": false,
"started_at": "2026-01-06T17:52:38.000Z",
"state": "resolved",
"title": "All-In-One: Issues with Offer Letters",
"updated_at": "2026-01-06T18:21:12.079Z",
"url": "https://stspg.io/67fk96gcqxqq"
},
{
"body": "Dropbox Sign has resolved their downtime, and we've verified e-signature works in Ashby.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-02T23:36:38.725Z",
"resolved_inferred": false,
"started_at": "2026-01-02T21:12:50.120Z",
"state": "resolved",
"title": "All-In-One: Issues sending E-Signatures",
"updated_at": "2026-01-02T23:36:38.743Z",
"url": "https://stspg.io/pvrzyd67cwgk"
},
{
"body": "We saw elevated errors loading candidate profiles and sending emails starting at 12:08 UTC.\n\nWe resolved this at 12:56 UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-16T12:08:00.000Z",
"resolved_inferred": false,
"started_at": "2025-12-16T12:08:00.000Z",
"state": "resolved",
"title": "Issues with viewing candidate profiles and sending emails",
"updated_at": "2025-12-16T13:15:42.421Z",
"url": "https://stspg.io/ct0qcprc6ykl"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-05T09:46:46.687Z",
"resolved_inferred": false,
"started_at": "2025-12-05T09:07:15.618Z",
"state": "resolved",
"title": "Ashby Unavailable Due to Upstream Provider",
"updated_at": "2025-12-05T12:32:35.233Z",
"url": "https://stspg.io/thk71xqxqxr7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-04T21:18:09.760Z",
"resolved_inferred": false,
"started_at": "2025-12-04T19:25:56.850Z",
"state": "resolved",
"title": "All-in-One - Elevated Errors When Accessing Application Review",
"updated_at": "2025-12-04T21:18:09.774Z",
"url": "https://stspg.io/b1z1xv74vxxv"
},
{
"body": "Cloudflare's scheduled maintenance is finished, and we're no longer seeing any service degradation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-03T19:03:07.010Z",
"resolved_inferred": false,
"started_at": "2025-12-03T15:58:33.000Z",
"state": "resolved",
"title": "Degraded performance in NYC region due to issues with upstream provider",
"updated_at": "2025-12-03T19:03:07.036Z",
"url": "https://stspg.io/vb4tzlkg2xs3"
},
{
"body": "Ashby-hosted job boards are operational again. We have identified the root cause and are addressing it.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-02T13:44:53.944Z",
"resolved_inferred": false,
"started_at": "2025-12-02T13:37:41.005Z",
"state": "resolved",
"title": "Ashby Hosted Job Boards Temporarily Unavailable",
"updated_at": "2025-12-02T13:44:53.960Z",
"url": "https://stspg.io/2pyz0vfgxpgm"
},
{
"body": "We have noticed increased errors loading https://app.ashbyhq.com.\nThe issue has been resolved and the app is responsive again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-20T12:14:35.986Z",
"resolved_inferred": false,
"started_at": "2025-11-20T12:14:35.939Z",
"state": "resolved",
"title": "Ashby Unavailable",
"updated_at": "2025-11-20T12:14:35.994Z",
"url": "https://stspg.io/mtw267khx1hw"
},
{
"body": "We have resolved an issue that caused errors with manually rescheduling candidates between 9:10 AM and 10:30 AM UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-17T10:42:59.642Z",
"resolved_inferred": false,
"started_at": "2025-11-17T10:42:59.583Z",
"state": "resolved",
"title": "[Retroactive] Scheduling Errors",
"updated_at": "2025-11-17T10:42:59.654Z",
"url": "https://stspg.io/25zmj2hq5xyb"
},
{
"body": "We have deployed changes that mitigate this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-08T02:11:07.655Z",
"resolved_inferred": false,
"started_at": "2025-11-07T19:42:59.404Z",
"state": "resolved",
"title": "Intermittent Application Degradation",
"updated_at": "2025-11-08T02:11:07.672Z",
"url": "https://stspg.io/f397bly1m1pv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-29T23:08:49.315Z",
"resolved_inferred": false,
"started_at": "2025-10-29T22:45:34.890Z",
"state": "resolved",
"title": "Unable to Manually Send Email",
"updated_at": "2025-10-29T23:08:49.333Z",
"url": "https://stspg.io/qy9z9phbx3p9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-25T07:08:42.798Z",
"resolved_inferred": false,
"started_at": "2025-10-24T20:14:16.658Z",
"state": "resolved",
"title": "Delays in Google Job Post Indexing",
"updated_at": "2025-10-25T07:08:42.814Z",
"url": "https://stspg.io/r92vx0120b7b"
},
{
"body": "## **Summary**\n\nOn October 22, 2025, Ashby was unavailable for approximately 20 minutes \\(4:00 PM to 4:19 PM UTC\\). Due to a bug introduced five hours earlier, a critical service in Ashby\u2019s infrastructure began to fail, causing our application to become unavailable. Customer job boards remained functional during this period.\n\nOnce we resolved the availability issue, we disabled the Workday and Analytics syncs and gradually increased their frequency over approximately 1 hour and 45 minutes, from 5:29 PM UTC to 7:15 PM UTC.\n\n## **Why did this happen?**\n\nBefore the incident, a bug was introduced to our application code that ran on an automated schedule. Over the course of five hours, the bug caused an increasing amount of network traffic to a critical service that the application code communicated with. Approximately 10 minutes before the incident, the increased network traffic caused a sudden spike in memory usage on the virtual machine hosting the critical service, resulting in the virtual machine running out of memory and the service failing.\u00a0\n\n## **How did we resolve the situation?**\n\nOn Thursday, October 22, 2025, at 10:48AM UTC, we deployed the application code change containing the bug.\n\nAt 4:00 PM UTC, various automated monitors alerted our team that Ashby was unavailable, and an incident was initiated by our On-call Engineer.\n\nAt 4:09 PM UTC, we determined the service failed due to the virtual machine running out of memory and began the process of failing over the service to a backup virtual machine.\n\nAt 4:19PM UTC, the service was restored, and we confirmed Ashby was available.\n\nAt 4:33PM UTC, we identified the probable cause and began reverting the change that introduced the bug.\n\nAt 6:09PM UTC, we verified the bug we suspected was the root cause. At 6:15PM UTC, the revert was shipped to production.\n\nAt 6:16PM UTC, out of an abundance of caution, we slowly increased the frequency the application code was run while monitoring the critical service it communicated with.\n\nAt 7:15 PM UTC, we felt confident that we had removed any effects introduced by the identified bug and restored the application code to its normal schedule. Because we hadn\u2019t run the normal schedule for several hours, it would take time for the application code to go through the backlog of tasks it needed to perform.\n\nAt 8:07PM UTC, the backlog of tasks was completed, and we resolved the incident.\n\n## **What have we put in place to prevent it from happening in the future?**\n\nOnce we identified the root cause and resolved the incident, we immediately implemented two changes to detect or prevent this issue from recurring:\n\n* **Monitors that detect and alert our team to outliers in network traffic to our critical service.**\n* **We deployed a change that removed the network traffic side effect that caused the incident.** The bug uncovered this side effect.\n\n**Our team has also committed to moving the critical service that failed to virtual machines that auto-scale.** One of the reasons the critical service failed was that we had explicitly allocated a specific amount of memory for the virtual machine, and when that limit was reached, the machine failed. We will be transitioning this service to one that enables our cloud service provider to automatically scale both the size \\(including available memory\\) and the number of machines on which the service runs.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-22T20:07:00.952Z",
"resolved_inferred": false,
"started_at": "2025-10-22T16:06:36.330Z",
"state": "postmortem",
"title": "Ashby Unavailable",
"updated_at": "2025-11-10T18:35:21.592Z",
"url": "https://stspg.io/sqvl623yt34s"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-22T17:36:30.745Z",
"resolved_inferred": false,
"started_at": "2025-10-22T13:53:49.563Z",
"state": "resolved",
"title": "LinkedIn job posting issues for some customers",
"updated_at": "2025-10-22T17:36:30.762Z",
"url": "https://stspg.io/tpld9x6lhtlm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2025-10-21T21:37:30.789Z",
"resolved_inferred": false,
"started_at": "2025-10-21T18:30:46.000Z",
"state": "resolved",
"title": "Degraded application performance",
"updated_at": "2025-10-21T21:37:30.810Z",
"url": "https://stspg.io/59t5j2q4jrts"
}
]
}