{
"vendor": "Assembled",
"slug": "assembled",
"platform": "statuspage",
"status_url": "https://status.assembled.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T06:01:56.731Z",
"resolved_inferred": false,
"started_at": "2026-09-08T03:18:54.323Z",
"state": "resolved",
"title": "[Reporting and Data Services] Delayed Metrics on Reporting Pages",
"updated_at": "2026-09-08T06:01:56.750Z",
"url": "https://stspg.io/cmr1v3nj7493"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T19:14:41.481Z",
"resolved_inferred": false,
"started_at": "2026-08-31T17:30:32.201Z",
"state": "resolved",
"title": "Temporarily degraded performance",
"updated_at": "2026-08-31T19:14:41.503Z",
"url": "https://stspg.io/38hlqbwjgbnh"
},
{
"body": "The underlying issue has been resolved. \n\n**Action from your team is required.** A Salesforce admin will need to reauthenticate the connection to restore syncing. In Assembled, go to Configure \u2192 Third-Party Integrations \u2192 Integrations, find Salesforce, disable the connection, then reconnect using an active admin account. Once reauthenticated, our team will help ensure your data syncs properly again. \n\nPlease contact support@assembled.com once you've reauthenticated your Salesforce integration in Assembled.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T04:53:03.823Z",
"resolved_inferred": false,
"started_at": "2026-08-21T01:54:20.002Z",
"state": "resolved",
"title": "All Salesforce Service Cloud authorizations have been invalidated",
"updated_at": "2026-08-21T04:53:03.842Z",
"url": "https://stspg.io/zwd7148spw4v"
},
{
"body": "We've identified and address the root cause and are now operating normally again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T23:50:45.518Z",
"resolved_inferred": false,
"started_at": "2026-07-22T23:11:14.000Z",
"state": "resolved",
"title": "Email autosends and other asynchronous jobs are experiencing problems",
"updated_at": "2026-07-22T23:50:45.534Z",
"url": "https://stspg.io/150x14lfhc39"
},
{
"body": "Increased load in API requests affected our APIs and Voice services, leading to increased latency. For voice, we temporarily diverted traffic to live agents as we investigated and resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-20T15:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-07-20T15:00:00.000Z",
"state": "resolved",
"title": "Increased API latency, temporarily routing voice calls to live agents",
"updated_at": "2026-07-20T15:49:43.405Z",
"url": "https://stspg.io/f3fcnsrvc87w"
},
{
"body": "We've returned to normal levels of latency and error rates across all services.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T17:24:12.504Z",
"resolved_inferred": false,
"started_at": "2026-07-15T00:40:22.912Z",
"state": "resolved",
"title": "Voice agent rerouting to live human agents due to elevated latency",
"updated_at": "2026-07-15T17:24:12.518Z",
"url": "https://stspg.io/77dr2ms7rgz4"
},
{
"body": "All APIs and the Assembled web application are fully functional.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T18:53:40.706Z",
"resolved_inferred": false,
"started_at": "2026-07-13T15:30:47.000Z",
"state": "resolved",
"title": "Elevated latency and error rate on web application and APIs",
"updated_at": "2026-07-13T18:53:40.721Z",
"url": "https://stspg.io/556mmdrgl1vq"
},
{
"body": "Data affected during the period has been successfully retried.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T17:56:07.389Z",
"resolved_inferred": false,
"started_at": "2026-07-10T16:52:55.000Z",
"state": "resolved",
"title": "Degraded performance in background processing services",
"updated_at": "2026-07-10T17:56:07.404Z",
"url": "https://stspg.io/7ncfcg49wl4h"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T21:24:53.204Z",
"resolved_inferred": false,
"started_at": "2026-07-09T21:13:08.362Z",
"state": "resolved",
"title": "Realtime Agent Analysis",
"updated_at": "2026-07-09T21:24:53.218Z",
"url": "https://stspg.io/qkdpx1mpch8j"
},
{
"body": "Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-10T18:07:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-10T18:07:00.000Z",
"state": "resolved",
"title": "Agent state syncs and ticket syncs not receiving data",
"updated_at": "2026-06-10T19:32:49.499Z",
"url": "https://stspg.io/jzzb14nypsnr"
},
{
"body": "After continued monitoring, we have confirmed that all systems remain fully restored and reporting data is displaying as expected. This incident is now resolved. Thank you for your patience throughout this process.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T15:01:03.370Z",
"resolved_inferred": false,
"started_at": "2026-06-01T00:02:57.369Z",
"state": "resolved",
"title": "Degraded functionality and performance in some reporting services",
"updated_at": "2026-06-04T15:01:03.392Z",
"url": "https://stspg.io/6rn1z9yy2191"
},
{
"body": "Reporting data is now fully up to date.\n\nAll operations related to the database upgrade are now complete.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-30T08:05:07.310Z",
"resolved_inferred": false,
"started_at": "2026-05-30T05:38:39.580Z",
"state": "resolved",
"title": "Database maintenance follow-up",
"updated_at": "2026-05-30T08:05:07.326Z",
"url": "https://stspg.io/597z81jldjv6"
},
{
"body": "This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We\u2019re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future.\n\n[6:53 AM PT ] Our voice agent is still unavailable as the system recovers, but we are successfully able to transfer callers to a live agent upon error.\n\n[7:08 AM PT] The voice agent is healthy and available.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T13:53:41.000Z",
"resolved_inferred": false,
"started_at": "2026-05-15T13:44:57.000Z",
"state": "resolved",
"title": "Assembled is experiencing site-wide issues",
"updated_at": "2026-05-15T14:11:23.662Z",
"url": "https://stspg.io/dvf5nxxksnpb"
},
{
"body": "This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We\u2019re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-12T18:23:17.000Z",
"resolved_inferred": false,
"started_at": "2026-05-12T18:03:02.000Z",
"state": "resolved",
"title": "Assembled is experiencing site-wide issues",
"updated_at": "2026-05-12T20:21:45.148Z",
"url": "https://stspg.io/3mrxplr74h1x"
},
{
"body": "Between 6:30pm ET on May 6th and 7am ET on May 7th, some customers saw missing or zero values in reporting surfaces (including support volume and queue/exclusion views) for data values that appeared after 6:30pm ET on 5/6/2026 due to delayed replication in one of our data-processing tasks. \n\nData ingestion itself continued normally and no conversation data was lost, the issue was isolated to metric freshness/display. \n\nWe restored the task, backfilled dependent metrics, and service is now operating normally, with additional monitoring improvements underway to prevent recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-07T11:15:47.000Z",
"resolved_inferred": false,
"started_at": "2026-05-07T11:15:47.000Z",
"state": "resolved",
"title": "Contact data not appearing in staffing timeline and reports",
"updated_at": "2026-05-07T11:18:27.954Z",
"url": "https://stspg.io/735l1fxp3wy4"
},
{
"body": "The issue with proxied APIs in workflows has now been resolved and they work as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T00:01:40.927Z",
"resolved_inferred": false,
"started_at": "2026-04-28T23:46:59.488Z",
"state": "resolved",
"title": "Temporarily degraded performance to proxied APIs in workflows",
"updated_at": "2026-04-29T00:01:40.941Z",
"url": "https://stspg.io/34ghxh2npjxq"
},
{
"body": "Between 10:56 AM and 11:09 AM PT, a subset of sync jobs responsible for retrieving agent states and ticket updates experienced intermittent failures. The underlying issue has been identified and resolved, and we have verified that all affected ticket updates are now backfilling any data.\n\nWe've also added a system-level agent state exclusion to ensure that these failures do not affect adherence and are conducting a postmortem to identify any system improvements that can be made.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-24T18:21:05.027Z",
"resolved_inferred": false,
"started_at": "2026-04-24T18:21:04.973Z",
"state": "resolved",
"title": "Agent state and ticket retrieval failures",
"updated_at": "2026-04-24T18:47:38.521Z",
"url": "https://stspg.io/559ngh7m46v4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-30T17:40:28.441Z",
"resolved_inferred": false,
"started_at": "2026-03-30T17:18:56.700Z",
"state": "resolved",
"title": "[Copilot] High Latency on Draft Reply",
"updated_at": "2026-03-30T17:40:28.457Z",
"url": "https://stspg.io/3b365lmpwkb1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-06T19:27:21.572Z",
"resolved_inferred": false,
"started_at": "2026-03-06T16:17:59.402Z",
"state": "resolved",
"title": "Adherence metrics missing from Team Performance report",
"updated_at": "2026-03-06T19:27:21.587Z",
"url": "https://stspg.io/znjjfk0hgmyn"
},
{
"body": "Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates. Once root cause was confirmed, we proactively diverted all traffic to human agents.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T00:51:56.000Z",
"resolved_inferred": false,
"started_at": "2026-03-05T00:51:56.000Z",
"state": "resolved",
"title": "Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates.",
"updated_at": "2026-03-05T01:51:31.320Z",
"url": "https://stspg.io/9qzvw9q81t2d"
},
{
"body": "This incident has been resolved, and we will continue to recover past data into Assembled",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-03T17:16:05.080Z",
"resolved_inferred": false,
"started_at": "2026-03-03T12:57:27.195Z",
"state": "resolved",
"title": "Delay in some integration syncs pulling live data",
"updated_at": "2026-03-03T17:16:05.095Z",
"url": "https://stspg.io/8cg0dsl7c311"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-26T22:58:52.338Z",
"resolved_inferred": false,
"started_at": "2026-02-26T22:31:44.735Z",
"state": "resolved",
"title": "Knowledge Retrieval Outage",
"updated_at": "2026-02-26T22:58:52.352Z",
"url": "https://stspg.io/gqfmk9z1cttc"
},
{
"body": "We have identified and resolved the issue with Copilot\u2019s Draft reply. The root cause was an upstream model provider intermittently returning responses in an unexpected format that bypassed our existing fallback logic. We're identifying improvements to prevent future impact on customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-24T21:35:52.000Z",
"resolved_inferred": false,
"started_at": "2026-02-24T21:05:15.000Z",
"state": "resolved",
"title": "Copilot draft reply is providing empty responses",
"updated_at": "2026-02-24T21:57:12.792Z",
"url": "https://stspg.io/hg00f9m97xxl"
},
{
"body": "All forecasts have been regenerated and the incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-21T00:00:56.000Z",
"resolved_inferred": false,
"started_at": "2025-12-19T19:35:10.553Z",
"state": "resolved",
"title": "[Reporting and data services] Incorrect forecasts being displayed",
"updated_at": "2025-12-21T20:08:21.836Z",
"url": "https://stspg.io/4t5g9l5gzlm7"
},
{
"body": "We've fixed the bug causing errors on the staffing timeline. We apologize for the inconvenience!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-17T21:37:47.921Z",
"resolved_inferred": false,
"started_at": "2025-12-17T21:04:11.332Z",
"state": "resolved",
"title": "Temporarily degraded performance",
"updated_at": "2025-12-17T21:37:47.936Z",
"url": "https://stspg.io/1c9mr5p7v3b6"
},
{
"body": "Voice agent experiencing increased latency",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-14T11:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-11-14T11:00:00.000Z",
"state": "resolved",
"title": "Voice agent degraded performance",
"updated_at": "2025-11-14T14:21:22.251Z",
"url": "https://stspg.io/rx1zg1vtp7s5"
},
{
"body": "All services are now operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T22:30:52.588Z",
"resolved_inferred": false,
"started_at": "2025-10-20T14:57:01.000Z",
"state": "resolved",
"title": "[AI, Reporting and Data Services] Delays and errors in Voice, reporting and real-time services",
"updated_at": "2025-10-20T22:30:52.609Z",
"url": "https://stspg.io/r7wwjs62qdlp"
},
{
"body": "A fix has been implemented from our provider and we've seen almost all of our underlying services recover. We'll be adding agent state exclusions for the affected time period and will continue to monitor other services as they come back online.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T10:44:33.876Z",
"resolved_inferred": false,
"started_at": "2025-10-20T10:23:00.563Z",
"state": "resolved",
"title": "Realtime states, ticket data, and email automations unavailable",
"updated_at": "2025-10-20T10:44:33.890Z",
"url": "https://stspg.io/nlgngp4v6n54"
},
{
"body": "Activities should now be syncing successfully into Google Calendar from Assembled.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-23T07:45:26.000Z",
"resolved_inferred": false,
"started_at": "2025-09-23T03:00:45.855Z",
"state": "resolved",
"title": "Delayed Google Calendar event creation",
"updated_at": "2025-09-23T16:16:37.001Z",
"url": "https://stspg.io/r34fffg8jpd1"
},
{
"body": "This incident has been resolved. Google has published a report regarding this issue: https://www.google.com/appsstatus/dashboard/incidents/oFcAZTr4EVieF5Fr6Ee9",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-18T16:33:29.746Z",
"resolved_inferred": false,
"started_at": "2025-09-18T15:13:07.683Z",
"state": "resolved",
"title": "Google SSO login errors",
"updated_at": "2025-09-18T16:33:29.764Z",
"url": "https://stspg.io/6ry8w164qf0w"
},
{
"body": "From 12:23 PM PT to 3:02 PM PT, chat handoffs were not functioning correctly. Conversations were not actually being handed off to human agents, and on the QA review page only the first message was visible even though conversations continued.\n\nThe issue has been fully resolved going forward. We are also investigating options for retrieving the missing conversation data from the affected time window.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-10T19:23:00.000Z",
"resolved_inferred": false,
"started_at": "2025-09-10T19:23:00.000Z",
"state": "resolved",
"title": "Assist chat handoff delivery issue",
"updated_at": "2025-09-10T22:30:37.487Z",
"url": "https://stspg.io/84qxb7cz6qr8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-21T19:37:07.971Z",
"resolved_inferred": false,
"started_at": "2025-08-21T19:24:31.756Z",
"state": "resolved",
"title": "Intermittent delays for email auto-sends and errors in chat agent escalations on the Zendesk platform",
"updated_at": "2025-08-21T19:37:07.990Z",
"url": "https://stspg.io/8xh9x5spd4hp"
}
]
}