{
"vendor": "Avaya Cloud",
"slug": "avaya-cloud",
"platform": "statuspage",
"status_url": "https://status.avayacloud.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
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{
"body": "This incident has been resolved.",
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"title": "Prod-NA Datacenter \u2014 Historical reporting not loading data",
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"url": "https://stspg.io/srrh578rvj0h"
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{
"body": "This incident has been resolved.",
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"state": "resolved",
"title": "AX Public | Agents Unable to Handle Interactions | Prod-UK Data Center",
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"url": "https://stspg.io/zpfjspw8h360"
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{
"body": "The incident has been resolved",
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"started_at": "2026-03-19T18:59:00.398-04:00",
"state": "resolved",
"title": "Prod-NA: Historical reporting is not showing up data",
"updated_at": "2026-03-20T09:27:47.239-04:00",
"url": "https://stspg.io/23nfkxzv4w43"
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{
"body": "This incident has been resolved.",
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"started_at": "2026-03-17T20:39:47.917-04:00",
"state": "resolved",
"title": "Prod-NA : Workspaces agent not able to \"Go Ready\" state",
"updated_at": "2026-03-18T08:17:25.393-04:00",
"url": "https://stspg.io/y1xxd45w9y16"
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{
"body": "This incident has been resolved.",
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"started_at": "2026-02-26T19:07:07.642-05:00",
"state": "resolved",
"title": "Prod-UK : Ongoing instability with AXP Customer Journey",
"updated_at": "2026-03-17T20:28:48.718-04:00",
"url": "https://stspg.io/v87v9s1tgn95"
},
{
"body": "Issue has been resolved.",
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"resolved_inferred": false,
"started_at": "2026-02-19T12:28:41.317-05:00",
"state": "resolved",
"title": "AXP Public: Verint outage",
"updated_at": "2026-02-20T13:47:59.151-05:00",
"url": "https://stspg.io/3f376418v9h6"
},
{
"body": "This incident has been resolved.",
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"resolved_at": "2026-02-03T15:25:24.959-05:00",
"resolved_inferred": false,
"started_at": "2026-02-03T14:02:58.255-05:00",
"state": "resolved",
"title": "AXP Public: agents may experience delays in workspaces",
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"url": "https://stspg.io/pfk5vxrdtbpx"
},
{
"body": "Incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
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"resolved_inferred": false,
"started_at": "2026-02-03T03:53:24.039-05:00",
"state": "resolved",
"title": "AXP Public | Intermittent Agent profile update errors and Login Issue for Newly Created Agents for Prod-uk",
"updated_at": "2026-02-03T07:13:47.286-05:00",
"url": "https://stspg.io/g7jxc590r5z3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"resolved_at": "2026-01-30T03:21:37.965-05:00",
"resolved_inferred": false,
"started_at": "2026-01-29T07:03:08.679-05:00",
"state": "resolved",
"title": "AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center",
"updated_at": "2026-01-30T03:21:37.987-05:00",
"url": "https://stspg.io/hyw9pwjmhml6"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
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"resolved_at": "2026-01-26T11:31:36.810-05:00",
"resolved_inferred": false,
"started_at": "2026-01-26T07:04:01.078-05:00",
"state": "resolved",
"title": "AXP Public | Prod-UK | Email Service Degradation (UK Datacenter)",
"updated_at": "2026-01-26T11:31:36.826-05:00",
"url": "https://stspg.io/5bflkt4kp7wf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-23T13:24:32.471-05:00",
"resolved_inferred": false,
"started_at": "2026-01-17T09:23:43.704-05:00",
"state": "resolved",
"title": "Prod-UK : AXP Public Web Chat not working for some customers",
"updated_at": "2026-01-23T13:24:32.487-05:00",
"url": "https://stspg.io/d5msp7ks9225"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-17T03:03:25.279-05:00",
"resolved_inferred": false,
"started_at": "2025-12-16T16:43:23.361-05:00",
"state": "resolved",
"title": "Prod NA | Open issue with chat messages not being sent.  Issue is being investigated.",
"updated_at": "2025-12-17T03:03:25.296-05:00",
"url": "https://stspg.io/2qq21pjt0vpl"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-16T03:39:07.708-05:00",
"resolved_inferred": false,
"started_at": "2025-12-16T03:28:33.521-05:00",
"state": "resolved",
"title": "Realtime Data Delay: Agent (ITD) Producer - Prod-UK Environment (United Kingdom Data Center)",
"updated_at": "2025-12-16T03:39:07.725-05:00",
"url": "https://stspg.io/0z1l0cp4hwk2"
},
{
"body": "Issue has been resolved already.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-15T01:22:51.632-05:00",
"resolved_inferred": false,
"started_at": "2025-12-15T01:22:51.578-05:00",
"state": "resolved",
"title": "Historical reporting was not accessible in Prod-ASE",
"updated_at": "2025-12-15T01:22:51.641-05:00",
"url": "https://stspg.io/5drc4j05n8s9"
},
{
"body": "The incident has been resolved and services are operating normally. Avaya will continue to monitor the situatio.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-08T11:30:06.091-05:00",
"resolved_inferred": false,
"started_at": "2025-12-07T16:36:46.000-05:00",
"state": "resolved",
"title": "Some agents not able to login to AXP workspaces on Prod-NA",
"updated_at": "2025-12-08T11:30:06.128-05:00",
"url": "https://stspg.io/1141sxw86lvj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-06T02:56:02.229-05:00",
"resolved_inferred": false,
"started_at": "2025-12-05T12:51:54.354-05:00",
"state": "resolved",
"title": "Agent not able to login to AXP workspaces on Prod-UK",
"updated_at": "2025-12-06T02:56:02.246-05:00",
"url": "https://stspg.io/dzy8r9qx8qb1"
},
{
"body": "If a new user has been created in the last two weeks and the user was unable to login, it is recommended to follow the KB article today again.\nhttps://kb.avaya.com/kb/index?page=content&id=SOLN385689",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-28T04:23:30.322-05:00",
"resolved_inferred": false,
"started_at": "2025-11-27T12:39:17.240-05:00",
"state": "resolved",
"title": "Login Issue for Newly Created Agents - North America (Prod-NA) Data Centre",
"updated_at": "2025-11-28T04:23:30.340-05:00",
"url": "https://stspg.io/xwx5xynz0l87"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-02T13:32:04.400-05:00",
"resolved_inferred": false,
"started_at": "2025-11-26T15:39:13.089-05:00",
"state": "resolved",
"title": "Unsupported Browser Advisory: Chrome/Chromium Version 143 (Pre-GA Builds)",
"updated_at": "2025-12-02T13:32:04.418-05:00",
"url": "https://stspg.io/fb6ryrcvyr7b"
},
{
"body": "We have identified and resolved the issue",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-26T02:37:16.256-05:00",
"resolved_inferred": false,
"started_at": "2025-11-25T08:46:37.299-05:00",
"state": "resolved",
"title": "AXP Public | Prod-UK |  Some of the Voice and Digital are currently impacted",
"updated_at": "2025-12-05T14:55:42.578-05:00",
"url": "https://stspg.io/1ghtm4p2f1z8"
},
{
"body": "The incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T08:46:12.565-05:00",
"resolved_inferred": false,
"started_at": "2025-11-18T07:01:56.940-05:00",
"state": "resolved",
"title": "AXP Public | Intermittent service disruptions due to Cloudflare network instability",
"updated_at": "2025-11-19T08:46:12.585-05:00",
"url": "https://stspg.io/9s5jgrd2lpfk"
},
{
"body": "All services are fully operational, and normal functionality has been restored.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-03T16:54:10.197-05:00",
"resolved_inferred": false,
"started_at": "2025-11-03T14:16:58.510-05:00",
"state": "resolved",
"title": "Prod-NA: agents may experience delays in workspaces.",
"updated_at": "2025-11-03T16:54:10.214-05:00",
"url": "https://stspg.io/9s9089p2lf9y"
},
{
"body": "We observed the recording issue post Verint maintenance update on Prod-ASE.\nProblem was resolved post Certificate update.\nThere was no Data loss in this process.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-09T01:53:30.875-04:00",
"resolved_inferred": false,
"started_at": "2025-10-09T01:53:30.825-04:00",
"state": "resolved",
"title": "Prod-ASE - Customers may experience recording issue",
"updated_at": "2025-10-09T01:53:30.887-04:00",
"url": "https://stspg.io/7ftsv9f79d8h"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-26T16:23:39.867-04:00",
"resolved_inferred": false,
"started_at": "2025-09-26T15:21:53.699-04:00",
"state": "resolved",
"title": "Prod-NA: agents may experience delays in workspaces.",
"updated_at": "2025-09-26T16:23:39.885-04:00",
"url": "https://stspg.io/9g8xwj4kxrh5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-12T08:38:51.803-04:00",
"resolved_inferred": false,
"started_at": "2025-09-12T08:01:44.780-04:00",
"state": "resolved",
"title": "Degraded performance in Historical Reporting within the Prod-NA environment (North America)",
"updated_at": "2025-09-12T08:38:51.825-04:00",
"url": "https://stspg.io/jqgsnqm3mrgc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-09T14:13:55.744-04:00",
"resolved_inferred": false,
"started_at": "2025-09-09T13:28:16.094-04:00",
"state": "resolved",
"title": "agents may experience delays in workspaces",
"updated_at": "2025-09-09T14:13:55.760-04:00",
"url": "https://stspg.io/dkykjmr55sp6"
},
{
"body": "We recently identified an intermittent issue that caused errors during the saving of Agents. This issue has now been fully resolved, and no further action is required.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-08T09:05:53.506-04:00",
"resolved_inferred": false,
"started_at": "2025-09-08T09:05:53.452-04:00",
"state": "resolved",
"title": "Intermittent Agent Save Errors \u2013 Resolved | Prod-ASE Environment (APAC Data Centre)",
"updated_at": "2025-09-08T09:05:53.517-04:00",
"url": "https://stspg.io/kmzwdc4j29k5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-05T14:20:18.698-04:00",
"resolved_inferred": false,
"started_at": "2025-09-05T13:30:53.309-04:00",
"state": "resolved",
"title": "we are investigating a possible issue on workspaces",
"updated_at": "2025-09-05T14:20:18.713-04:00",
"url": "https://stspg.io/q6d3lwnfswjb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-01T08:50:16.854-04:00",
"resolved_inferred": false,
"started_at": "2025-09-01T06:04:00.895-04:00",
"state": "resolved",
"title": "Customer Journey \u2013 Degraded Performance (Prod-NA)",
"updated_at": "2025-09-01T08:50:16.877-04:00",
"url": "https://stspg.io/rr70cv2dt7my"
},
{
"body": "The issue impacting Journey Store services in the APAC region has been fully resolved. All services are now operating normally. We will continue to monitor to ensure stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-18T02:53:33.696-04:00",
"resolved_inferred": false,
"started_at": "2025-08-18T02:32:03.783-04:00",
"state": "resolved",
"title": "Intermittently issue on Journey Store Services \u2013 APAC Region",
"updated_at": "2025-08-18T02:53:33.713-04:00",
"url": "https://stspg.io/8m7kmgm8g66k"
},
{
"body": "Issue has been identified with automation test for voice call and until resolved manual tests will be conducted. There are no impact to production tenants.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-16T08:26:23.183-04:00",
"resolved_inferred": false,
"started_at": "2025-08-16T06:51:21.491-04:00",
"state": "resolved",
"title": "Investigating anomalies in automation testing",
"updated_at": "2025-08-16T08:26:23.199-04:00",
"url": "https://stspg.io/ms1zsrpqx8wl"
},
{
"body": "The incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-14T06:44:45.457-04:00",
"resolved_inferred": false,
"started_at": "2025-08-13T17:43:32.453-04:00",
"state": "resolved",
"title": "agents may have experienced delays in workspaces",
"updated_at": "2025-08-14T06:44:45.473-04:00",
"url": "https://stspg.io/m9m43rvpxv38"
}
]
}