{ "vendor": "BetterCloud", "slug": "bettercloud", "platform": "statuspage", "status_url": "https://status.bettercloud.com", "last_checked": "2026-09-16T12:28:20Z", "last_state": "ok", "history_backfilled": true, "first_watched": "2026-09-04T07:06:16Z", "incidents": [ { "body": "We have remediated the issue that resulted in the suspension of a limited number of Bamboo HR integrations.\n\nWe advise any customer utilizing the Bamboo HR Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article.\n\nWe apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.", "first_seen": "2026-09-04T07:06:16Z", "impact": "minor", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-09-02T18:36:36.911-04:00", "resolved_inferred": false, "started_at": "2026-09-01T17:30:40.501-04:00", "state": "resolved", "title": "Suspended BambooHR Integrations", "updated_at": "2026-09-02T18:36:36.928-04:00", "url": "https://stspg.io/fsgkl72tml0l" }, { "body": "The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com", "first_seen": "2026-09-04T07:06:16Z", "impact": "major", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-08-05T18:28:00.351-04:00", "resolved_inferred": false, "started_at": "2026-08-05T16:14:20.375-04:00", "state": "resolved", "title": "Live Chat Outage", "updated_at": "2026-08-05T18:28:00.369-04:00", "url": "https://stspg.io/m96mt61d8jd1" }, { "body": "We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations.\n\nBetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article.\n\nWe apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.", "first_seen": "2026-09-04T07:06:16Z", "impact": "major", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-05-19T18:30:15.861-04:00", "resolved_inferred": false, "started_at": "2026-05-19T10:51:32.553-04:00", "state": "resolved", "title": "Suspended O365 Integrations", "updated_at": "2026-05-19T18:30:15.877-04:00", "url": "https://stspg.io/w7ryxrh2s0v7" }, { "body": "We have monitored for stability and concluded this issue is resolved. \n\nThis incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. \n\nWe apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing support@bettercloud.com.", "first_seen": "2026-09-04T07:06:16Z", "impact": "major", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-05-04T14:47:26.076-04:00", "resolved_inferred": false, "started_at": "2026-05-04T09:14:02.930-04:00", "state": "resolved", "title": "Workflow/Action UI Outage", "updated_at": "2026-05-04T14:47:26.096-04:00", "url": "https://stspg.io/dpm1d9r2dzw0" }, { "body": "We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to support@bettercloud.com", "first_seen": "2026-09-04T07:06:16Z", "impact": "major", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-05-01T23:42:44.333-04:00", "resolved_inferred": false, "started_at": "2026-05-01T15:14:59.962-04:00", "state": "resolved", "title": "User Automation: Certain Workflows Not Triggering", "updated_at": "2026-05-01T23:42:44.349-04:00", "url": "https://stspg.io/hg6qlypry8k4" }, { "body": "We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.", "first_seen": "2026-09-04T07:06:16Z", "impact": "minor", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-04-30T19:11:24.373-04:00", "resolved_inferred": false, "started_at": "2026-04-30T17:32:34.359-04:00", "state": "resolved", "title": "Workflow/Action Delays", "updated_at": "2026-04-30T19:11:24.391-04:00", "url": "https://stspg.io/47y1dgfw8s33" }, { "body": "This incident has been resolved.", "first_seen": "2026-09-04T07:06:16Z", "impact": "minor", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-04-28T09:25:09.831-04:00", "resolved_inferred": false, "started_at": "2026-04-24T17:11:07.126-04:00", "state": "resolved", "title": "Workflow email notifications are not sending", "updated_at": "2026-04-28T09:25:09.846-04:00", "url": "https://stspg.io/fn9r2y93qtvb" }, { "body": "This incident has been resolved.", "first_seen": "2026-09-04T07:06:16Z", "impact": "critical", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-04-22T16:34:19.378-04:00", "resolved_inferred": false, "started_at": "2026-04-22T10:30:01.892-04:00", "state": "resolved", "title": "Live Chat Outage", "updated_at": "2026-04-22T16:34:19.392-04:00", "url": "https://stspg.io/hd2dl0z0rkjr" }, { "body": "We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.", "first_seen": "2026-09-04T07:06:16Z", "impact": "minor", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-04-16T12:29:57.461-04:00", "resolved_inferred": false, "started_at": "2026-04-14T13:44:21.191-04:00", "state": "resolved", "title": "File Governance - Insights Data", "updated_at": "2026-04-16T12:29:57.473-04:00", "url": "https://stspg.io/p8627h35b9md" }, { "body": "This incident has been resolved.", "first_seen": "2026-09-04T07:06:16Z", "impact": "major", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-02-19T13:55:46.802-05:00", "resolved_inferred": false, "started_at": "2026-02-19T10:49:53.893-05:00", "state": "resolved", "title": "Live Chat Outage", "updated_at": "2026-02-19T13:55:46.817-05:00", "url": "https://stspg.io/y1n3jd8md30j" }, { "body": "We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.", "first_seen": "2026-09-04T07:06:16Z", "impact": "minor", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2026-01-05T17:27:33.723-05:00", "resolved_inferred": false, "started_at": "2026-01-05T16:54:33.407-05:00", "state": "resolved", "title": "Workflow Action Delays", "updated_at": "2026-01-05T17:27:33.741-05:00", "url": "https://stspg.io/d160qnrv18mg" }, { "body": "This incident has been resolved.", "first_seen": "2026-09-04T07:06:16Z", "impact": "major", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2025-12-19T17:52:43.954-05:00", "resolved_inferred": false, "started_at": "2025-12-19T14:47:25.897-05:00", "state": "resolved", "title": "Actions, Integrations, and Self Service Agent delays", "updated_at": "2025-12-19T17:52:43.972-05:00", "url": "https://stspg.io/pfndvmns213g" }, { "body": "Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored.\n\nA related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, please contact our Support Team.", "first_seen": "2026-09-04T07:06:16Z", "impact": "none", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2025-12-03T18:00:00.000-05:00", "resolved_inferred": false, "started_at": "2025-12-03T18:00:00.000-05:00", "state": "resolved", "title": "Google Administration (g.bettercloud.com) Outage", "updated_at": "2025-12-04T10:47:42.503-05:00", "url": "https://stspg.io/q2vck1zd35rd" }, { "body": "This incident has been resolved.", "first_seen": "2026-09-04T07:06:16Z", "impact": "minor", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2025-11-04T17:04:57.853-05:00", "resolved_inferred": false, "started_at": "2025-11-03T13:40:52.061-05:00", "state": "resolved", "title": "Ingestion delays", "updated_at": "2025-11-04T17:04:57.869-05:00", "url": "https://stspg.io/430phdf33kp5" }, { "body": "This incident has been resolved.", "first_seen": "2026-09-04T07:06:16Z", "impact": "minor", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2025-09-26T14:32:41.317-04:00", "resolved_inferred": false, "started_at": "2025-09-26T12:29:58.043-04:00", "state": "resolved", "title": "Ingestion Delays", "updated_at": "2025-09-26T14:32:41.334-04:00", "url": "https://stspg.io/1pckncbvf28d" }, { "body": "This incident has been resolved.", "first_seen": "2026-09-04T07:06:16Z", "impact": "minor", "last_seen": "2026-09-16T12:28:20Z", "resolved_at": "2025-09-10T09:16:32.884-04:00", "resolved_inferred": false, "started_at": "2025-09-04T10:06:19.000-04:00", "state": "resolved", "title": "Workflow Delays", "updated_at": "2025-09-10T09:16:32.903-04:00", "url": "https://stspg.io/3wx2ck7plp21" } ] }