{
"vendor": "Bitbucket",
"slug": "bitbucket",
"platform": "statuspage",
"status_url": "https://bitbucket.status.atlassian.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The incident affecting Bitbucket Pipelines has been fully resolved and the pipeline backlog has cleared. Pipeline scheduling and build executions are now operating normally.\n\nNote: If you have any older builds that were queued or stalled during the incident window and did not automatically resume, please re-run or trigger a new build.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-16T10:15:54.693Z",
"resolved_inferred": false,
"started_at": "2026-09-16T09:32:05.447Z",
"state": "resolved",
"title": "Delays with Bitbucket Pipelines Execution",
"updated_at": "2026-09-16T10:15:54.710Z",
"url": "https://stspg.io/s3rqnpr60vyd"
},
{
"body": "On September 11 2026, between 5:30 UTC and 6:45 UTC, users experienced intermittent reliability issue that affected pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may have also seen pages fail to load and timed out.\n\nThe issue is now resolved and services have been restored to normal operation for all the affected customers.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T08:00:05.827Z",
"resolved_inferred": false,
"started_at": "2026-09-11T06:31:57.012Z",
"state": "resolved",
"title": "Intermittent reliability issue with Bitbucket Cloud",
"updated_at": "2026-09-11T08:00:05.846Z",
"url": "https://stspg.io/hd61ntzs517q"
},
{
"body": "On July 31, 2026, affected Bitbucket Cloud users for some customers may have experienced failures loading the site and impacts to associated pipelines. The issue has now been resolved, and the service is operating normally for all affected customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T15:38:29.093Z",
"resolved_inferred": false,
"started_at": "2026-07-31T13:09:55.121Z",
"state": "resolved",
"title": "BitBucket Site fails to Load",
"updated_at": "2026-07-31T15:38:29.110Z",
"url": "https://stspg.io/21tkhnmzjbxx"
},
{
"body": "On June 11, 2026, Bitbucket users may have experienced performance degradation affecting Bitbucket OAuth login. The issue has now been resolved, and the service is operating normally for all affected customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-12T00:14:47.526Z",
"resolved_inferred": false,
"started_at": "2026-06-11T22:48:40.863Z",
"state": "resolved",
"title": "Degraded performance of Bitbucket",
"updated_at": "2026-06-12T00:14:47.555Z",
"url": "https://stspg.io/x11jczb81t0m"
},
{
"body": "### Summary\n\nOn May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.\n\n### **IMPACT**\n\nDuring the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.\n\n### **ROOT CAUSE**\n\nThe incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.\n\n### **REMEDIAL ACTIONS PLAN & NEXT STEPS**\n\nWe know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:\n\n* **Refine deployment orchestration safeguards**\n\n    * Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.\n    * Streamline mitigation steps when a service becomes unavailable in a region.\n    \n* **Reduce cross-region impact**\n\n    * Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.\n    \n\nWe recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.\n\nThanks,\n\nAtlassian",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-14T06:48:26.114Z",
"resolved_inferred": false,
"started_at": "2026-05-14T05:03:33.069Z",
"state": "postmortem",
"title": "Users experiencing issues accessing multiple Atlassian products",
"updated_at": "2026-05-19T19:07:12.673Z",
"url": "https://stspg.io/2p9sklcysd8r"
},
{
"body": "All dates and times below are in UTC unless stated otherwise.\n\n### Summary\n\nOn May 8, 2026 between 00:22 and 06:08, one of our hosting providers suffered a significant incident in a specific availability zone in prod-east which led to Atlassian customers experiencing degraded performance and delays of background operations and automation execution.\n\nThe incident started on May 8, 2026 at 00:22 and was detected within 4 minutes by automated monitoring systems. Our teams worked to restore core access by 06:08. Final cleanup of backlogged processes and minor issues progressed in stages from there was completed iteratively by 19:15.\n\n### **IMPACT**\n\nThe primary infrastructure affected in this incident was the event processing pipeline in the prod-east region, which distributes events between Atlassian services and underpins background operations such as automation execution, search indexing, notifications, permission synchronisation.\n\n* Between 00:22 and 06:08, an infrastructure incident in our hosting provider triggered an ingestion failure in our event processing pipeline.\n* At 02:50, event ingestion was failed over to an unaffected availability zone, progressively restoring live event flows.\n* At 06:08, reliability for new ingestion in prod-east recovered to 100%. The remaining work was to drain the accumulated cross-region backlog of messages, which completed by 17:00.\n* By 18:48, Automation had processed their backlog of events that were created while processing\n\n**Automation**\n\nBetween 00:22 and 02:50, customers with automation rules triggered by events originating from the prod-east region experienced a significant reduction in rule executions. During this window, event-triggered automation rules were not firing because the events that trigger them were not being delivered. Rule authoring, saving, and rules triggered manually, by schedules, or by webhooks were not affected.\n\nAt 02:50, the event processing infrastructure failed over to an unaffected availability zone, restoring delivery of live events to Automation and allowing new event-triggered rules to begin executing normally. However, events generated during the impact window still needed to be replayed before delayed automations could be processed.\n\nBeginning at 08:28, upstream services replayed their queued events in a coordinated sequence, and all replayed events were processed by 18:48. During the replay window, customers may have experienced automation rules executing later than expected, a small number of rules reaching daily processing limits due to compressed replay, and time-sensitive rules not completing as expected if internal timeout thresholds were exceeded.\n\n**Jira and Jira Service Management**\n\nBetween 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced disruption to Jira and Jira Service Management event-driven features like automation, along with a short period of elevated errors during infrastructure failover. Core Jira experiences, including issue view, boards, and project navigation, remained available throughout the incident.\n\nJira event delivery was affected by the primary impact, preventing downstream services from receiving issue lifecycle events. This affected automation rules triggered by Jira events, AI agent orchestration in Jira, notifications for issue updates and transitions, search indexing for newly created or modified issues, and event-driven integrations between Jira and other Atlassian products.\n\nAt 02:50, the event processing infrastructure failed over to an unaffected availability zone, restoring delivery of new events. All events generated during the impact window were retained in a recovery queue and required replaying. This began at 08:28 and completed at 12:00. During the replay window, customers may have experienced automation rules executing later than expected, delayed notifications arriving hours after the triggering action, temporary gaps in search results for content created or modified during the impact window, and AI agent workflows not completing as expected where internal timeout thresholds were exceeded.\n\n**Confluence**\n\nBetween 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced disruptions to event-driven services in Confluence. This resulted in delays to search indexing, notifications, automation rule execution, and permission synchronisation.\n\nThe underlying event processing infrastructure failed over to an unaffected availability zone, after which live Confluence operations resumed normally. However, events generated during the impact window were queued for replay, and some background services remained delayed until that replay and related validation work completed.\n\nBetween 10:14 and 17:00, a bulk replay of all the queued tenant replay tasks was completed to restore data consistency. During and immediately after the replay window, customers may have experienced search results not reflecting content created or modified during the outage, delayed or missing notifications for page and comment activity, automation rules firing later than expected, and brief delays in permission synchronisation for tenants relying on incremental identity sync.\n\n**Bitbucket and Pipelines**\n\nBetween 00:22 and 06:08, customers using Bitbucket and Pipelines experienced failures and degraded functionality across event-driven workflows. Core Git operations, including push, pull, and clone, were not affected and continued to operate normally throughout the incident.\n\nAutomatic pipeline triggers initiated by push or pull request events were unavailable during the impact window. Merge queues, custom merge checks, Forge-based triggers, workspace permission changes, and some workspace provisioning flows were also affected. Customers using merge queues were unable to merge pull requests, and some pipeline steps failed because queued work contributed to elevated concurrency limits.\n\nAt approximately 03:57, Pipelines was reconfigured to consume events through an alternative path, restoring automatic pipeline triggering. Merge queues, custom merge checks, Forge triggers, and other affected workflows were progressively restored as the underlying event processing infrastructure recovered. All Bitbucket and Pipelines services were confirmed fully operational by 06:08. After recovery, queued events were reviewed and replayed where safe to restore data consistency for billing, audit logging, and other background processes.\n\n**Identity Services**\n\nBetween 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced delays in the propagation of identity and group membership changes to downstream Atlassian products. Core identity operations, including authentication, login, and direct group management actions, were not affected and continued to function normally throughout the incident.\n\nThe impact was limited to asynchronous, event-driven operations that depend on the event processing pipeline. This included delays in delivering group membership and user profile changes to products such as Jira and Confluence, which affected downstream permission synchronisation and crowd sync flows. A small number of SCIM-based identity synchronisation and site provisioning workflows also experienced temporary delays.\n\nAfter the event processing infrastructure recovered, backed-up identity and group directory events were replayed where required, restoring downstream consistency for affected products. No identity data was lost. Group membership changes, user profile updates, and provisioning-related events that occurred during the impact window were retained and processed after recovery.\n\n### **REMEDIAL ACTIONS PLAN & NEXT STEPS**\n\nWe know outages impact your productivity. While our monitoring and recovery processes helped us respond quickly, this incident highlighted opportunities to further strengthen resilience for event-driven services.\n\nWe are prioritizing improvements that will:\n\n* **Enhance failover coverage** so critical event processing can recover more smoothly during infrastructure disruptions.\n* **Strengthen recovery handling** so replayed events can be processed more quickly.\n\nWe apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform\u2019s performance and availability.\n\nThanks,\n\nAtlassian Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T19:45:31.415Z",
"resolved_inferred": false,
"started_at": "2026-05-08T01:31:38.240Z",
"state": "postmortem",
"title": "Multiple Atlassian services are experiencing issues",
"updated_at": "2026-05-20T06:56:21.136Z",
"url": "https://stspg.io/tdfn9fgfmjm1"
},
{
"body": "On April 16 at 8:00PM UTC Bitbucket Pipelines users may have experienced performance degradation running new pipelines. The issue has now been resolved, and the service is operating normally for all affected customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T20:44:41.288Z",
"resolved_inferred": false,
"started_at": "2026-04-16T20:23:10.857Z",
"state": "resolved",
"title": "Bitbucket Pipelines degraded performance",
"updated_at": "2026-04-16T20:44:41.307Z",
"url": "https://stspg.io/40tfywjd7wwz"
},
{
"body": "### Summary\n\nOn April 13, 2026, between 05:49 and 06:29 UTC, customers experienced failures when attempting to log in, sign up, reset passwords, and complete multi-factor authentication flows across Atlassian cloud products. Approximately 90% of authentication requests failed during the peak impact window, affecting users in the US East and EU regions. The incident was mitigated within 40 minutes through manual intervention, and full service was restored by 06:29 UTC.\n\n### **IMPACT**\n\n* **Duration**: ~40 minutes \\(05:49\u201306:29 UTC, April 13, 2026\\)\n* **Affected regions**: US East and EU \\(authentication infrastructure serves EU traffic from US East, with traffic primarily from EU at this time of day\\).\n* **Affected products**: All Atlassian cloud products requiring authentication, including Jira, Confluence, Jira Service Management, and Trello.\n* **Customer experience**: Users attempting to log in, sign up, reset passwords, or complete MFA flows received errors. Users already logged in with active sessions were unaffected.\n\n### **ROOT CAUSE**\n\nThis incident had several contributing factors that combined to produce a failure that the system could not recover from without manual intervention.\n\n**The primary cause** was a recently enabled change that caused our authentication infrastructure to retry requests to a downstream identity service when those requests were slow to respond. This retry behaviour was rolled out to 100% of traffic earlier the same day. Under normal conditions this would be benign, but it meant that any slowness in the downstream service was amplified. Since multiple upstream services were also independently retrying their own failed requests, the amplification compounded further into a retry storm.\n\n**The trigger** was a burst of legitimate user traffic. A pattern of many parallel link preview requests for a single user caused a concentrated load spike on a downstream identity service, pushing its response times above the retry threshold. On its own, this kind of spike had occurred many times before and always recovered. With the retry amplification now in effect, the spike instead created a runaway feedback loop: slow responses caused retries, retries increased load, increased load caused slower responses, preventing recovery.\n\nThe incident was mitigated by manually scaling up the downstream identity service to provide sufficient capacity to absorb the amplified load. Once scaled, the service recovered immediately, bringing authentication error rates to zero within one minute.\n\n**REMEDIAL ACTIONS PLAN & NEXT STEPS**\n\nWe are taking the following actions designed to prevent recurrence and improve our resilience:\n\n1. **Immediate**: The retry-on-timeout change has been disabled.\n2. **Load shedding and self-healing**: We are adding load shedding capabilities to our authentication services so that they can automatically shed excess load and self-recover during traffic spikes, without requiring action before automatic scaling starts.\n3. **Reducing request fan-out**: We are reviewing patterns where a single user action can generate many parallel downstream requests, and will introduce methods where possible to reduce the amplification potential.\n\nWe apologize to customers whose services were interrupted by this incident and we are taking immediate steps to improve the platform\u2019s reliability.\n\nThanks,\n\nAtlassian Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T10:17:20.730Z",
"resolved_inferred": false,
"started_at": "2026-04-13T07:29:45.600Z",
"state": "postmortem",
"title": "Users experiencing issues with login across Atlassian products",
"updated_at": "2026-04-21T02:32:42.446Z",
"url": "https://stspg.io/1ss54766623v"
},
{
"body": "We have successfully mitigated the incident, and the affected service is now fully operational. Our teams have verified that normal functionality has been restored and the service is performing as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T12:33:39.767Z",
"resolved_inferred": false,
"started_at": "2026-03-12T08:48:06.230Z",
"state": "resolved",
"title": "Degraded performance of Bitbucket cloud",
"updated_at": "2026-03-12T12:33:39.783Z",
"url": "https://stspg.io/wzlbl1hbfjw5"
},
{
"body": "### Summary\n\nOn March 6, 2026, between 02:19 UTC and 04:00 UTC, Bitbucket Cloud experienced an incident impacting the web app, API, CLI, and Pipelines operations. This was caused by the Bitbucket application hitting a regional provisioning API rate limit with our hosting provider, preventing application workers from handling website traffic. The incident was detected within 1 minute by automated monitoring and mitigated by scaling systems down and then back up to full capacity which put Atlassian systems into a known good state.\n\n### **IMPACT**\n\nThe incident resulted in a Bitbucket Cloud services being unavailable for 1 hour and 6 minutes on March 6, 2026 between 02:19 UTC and 03:25 UTC, followed by degraded website performance until 04:00 UTC. During this time, customers were unable to access Bitbucket services including the web app, Git operations \\(clone, push, pull over HTTPS and SSH\\), API, and running builds in Pipelines.\n\n### **ROOT CAUSE**\n\nThe issue stemmed from a change to an internal deployment system that increased use of a platform credential service, hitting a quota with our hosting provider. This blocked Bitbucket services from deploying additional capacity because new application nodes request the credential service on startup and were rate limited. This caused degradation of Bitbucket experiences and more failed requests to Bitbucket Cloud\u2019s website and public APIs.\n\n### **REMEDIAL ACTIONS PLAN & NEXT STEPS**\n\nThe incident response team manually scaled down Bitbucket services, then gradually scaled them back up while closely monitoring our quota. We simultaneously engaged with our hosting provider to temporarily increasing this limit to unblock bringing more Bitbucket service capacity online.\n\nWe know that outages impact your productivity. While we have a number of testing and preventative processes in place, Bitbucket services lacked necessary boundaries to be resilient to upstream platform system changes. To help minimise the impact of breaking changes to our environments, we will implement additional preventative measures such as:\n\n* Improve monitoring of shared Atlassian platform resources.\n* Update Bitbucket application bootstrapping to prevent new capacity from failing during resource contention of shared platform services.\n* Reduce Bitbucket\u2019s dependency on shared hosting provider services.\n* Deploy Bitbucket services across multiple regions to reduce single-region failure risk.\n\nWe apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform\u2019s performance and availability.\n\nThanks,\n\nAtlassian Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-06T05:11:40.845Z",
"resolved_inferred": false,
"started_at": "2026-03-06T02:44:40.605Z",
"state": "postmortem",
"title": "Disrupted Bitbucket availability",
"updated_at": "2026-03-26T17:09:48.357Z",
"url": "https://stspg.io/79pys6q16t59"
},
{
"body": "On January 28, 2026, affected Bitbucket Cloud users in eu-west-1 may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T20:00:05.256Z",
"resolved_inferred": false,
"started_at": "2026-01-28T16:49:04.000Z",
"state": "resolved",
"title": "Disrupted Bitbucket availability in eu-west-1",
"updated_at": "2026-01-28T20:00:05.272Z",
"url": "https://stspg.io/tpqgk9pbtfbq"
},
{
"body": "### Summary\n\nOn Jan 7, 2026, between 15:28 UTC and 17:04 UTC, Atlassian customers using Bitbucket Cloud could not load the dashboard landing page. Users also faced degraded performance and intermittent failures navigating other parts of the application or using public REST APIs.\n\nThe event was caused by an unexpected load on a public API, causing long-running queries on a database which resulted in failed web and api requests. The incident was detected within three minutes by automated monitoring systems and mitigated by introducing stricter limits on the API for certain traffic, while taking manual actions on the impacted database, restoring Bitbucket to a healthy state.\n\n### **IMPACT**\n\nOccurring on Bitbucket Cloud on Jan 7, 2026, between 15:28 UTC and 17:04 UTC, the incident caused degraded performance and intermittent failures to a subset of customers interacting with the Bitbucket web application and public APIs.  Git operations over SSH and HTTPS were not impacted.\n\n### **ROOT CAUSE**\n\nThe event was caused by an unexpected load on a public API. The request volume during this period resulted in high resource utilization our central database\u2019s read replicas, impacting website and our API performance and reliability. \n\n### **REMEDIAL ACTIONS PLAN & NEXT STEPS**\n\nWe know outages reduce your productivity. Although we have several testing and prevention processes, this issue went undetected because a specific request pattern on a public API was not tested against the traffic volume seen during the incident.\n\nWe prioritized the following actions to prevent repeating this type of incident:\n\n* Improve rate limiting and caching capabilities at multiple points in our networking and application layers.\n* Apply stricter rate limits for specific public APIs to protect infrastructure health and shared application resources.\n* Optimize performance of specific queries and codepaths on these APIs to handle high request loads.\n\nWe apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform\u2019s performance and availability.\n\nThanks,\n\nAtlassian Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-07T18:53:23.637Z",
"resolved_inferred": false,
"started_at": "2026-01-07T16:23:29.492Z",
"state": "postmortem",
"title": "Unable to reach bitbucket site",
"updated_at": "2026-01-30T16:06:42.651Z",
"url": "https://stspg.io/lczntx7b0mq9"
},
{
"body": "We have successfully mitigated the incident and the affected service is now fully operational. Our teams have verified that normal functionality has been restored. Thank you for your patience and understanding while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-07T06:40:31.787Z",
"resolved_inferred": false,
"started_at": "2026-01-07T06:05:13.882Z",
"state": "resolved",
"title": "Bitbucket workspace invitations failing for all users",
"updated_at": "2026-01-07T06:40:31.803Z",
"url": "https://stspg.io/yw62pcl9w4nq"
},
{
"body": "### Summary\n\nOn **December 27, 2025**, between **02:48 UTC and 05:20 UTC**, some Atlassian cloud customers experienced failures in sending and receiving emails and mobile notifications. Core Jira and Confluence functionality remained available.\n\nThe issue was triggered when **TLS certificates used by Atlassian\u2019s monitoring infrastructure expired**, causing parts of our metrics pipeline to stop accepting traffic. Services responsible for email and mobile notifications had a critical path dependency on monitoring path leading to service disruptions.\n\nAll impacted services were fully restored by **05:20 UTC**, around **2.5 hours** after customer impact began.\n\n### IMPACT\n\nDuring the impact window, customers experienced:\n\n* **Outbound product email failures** \\(notifications and other product emails did not send\\).\n* **Identity and account flow failures** where emails were required \\(e.g. sign\u2011ups, password resets, one\u2011time\u2011password / step\u2011up challenges\\).\n* **Jira and Confluence mobile push notifications**\n* **Customer site activations and some admin policy changes** failing and requiring later reprocessing.\n\n### ROOT CAUSE\n\nThe incident was caused by:\n\n1. **Expired TLS certificates** on domains used by our monitoring and metrics infrastructure caused by **misconfigured DNS authorization record** which prevented automatic renewal.\n2. **Tight coupling of services to metrics publishing**, which caused them to fail when monitoring endpoints became unavailable, instead of degrading gracefully.\n\n### REMEDIAL ACTIONS PLAN & NEXT STEPS\n\nWe recognize that outages like this have a direct impact on customers\u2019 ability to receive important notifications, complete account tasks, and operate their sites.\n\nWe are prioritizing the following actions to improve our existing testing, monitoring and certificate management processes:\n\n* **Hardening monitoring and certificate infrastructure**\n\n    * We are refining DNS and certificate configuration across our monitoring domains and strengthening proactive checks to detect and address failed renewals and certificate issues well before expiry.\n    * We are also improving alerting on our monitoring and metrics pipeline.\n    \n* **Decoupling monitoring from critical customer flows**  \n  We are updating services such as outbound email, identity, mobile push, provisioning, and admin policy changes so they no longer depend on metrics publishing to operate. If monitoring becomes unavailable, these services will continue to run and degrade gracefully by dropping or buffering metrics instead of failing customer operations.\n\nWe apologize to customers impacted during this incident. We are implementing the improvements above to help ensure that similar issues are avoided.\n\nThanks,  \nAtlassian Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-27T05:20:21.718Z",
"resolved_inferred": false,
"started_at": "2025-12-27T04:42:31.916Z",
"state": "postmortem",
"title": "Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products",
"updated_at": "2026-01-30T04:20:21.362Z",
"url": "https://stspg.io/5ptmqqb7jd52"
},
{
"body": "## Summary\n\nOn November 11, 2025, between 16:25 and 19:13 UTC, Atlassian customers were unable to access Bitbucket Cloud services. Customers experienced a period of 1 hour and 16 minutes where performance was degraded and a period of 1 hour and 32 minutes where the Bitbucket Cloud website, APIs, and Git hosting were unavailable. The event was triggered by a code change that unintentionally impacted how we evaluate feature flags, impacting all customers. The incident was detected within 5 minutes by automated monitoring systems and mitigated by scaling multiple services and deploying a fix which put Atlassian systems into a known good state. The total time to full resolution was about 2 hours and 48 minutes.\n\n### **IMPACT**\n\nThe overall impact was between\u00a0November 11, 2025, 16:25 UTC and\u00a0November 11, 2025, 19:13 UTC on Bitbucket Cloud. Between 16:25 UTC and 16:50 UTC, users were seeing degraded experiences with both Git services and pull request experiences within the Bitbucket Cloud site. Starting at 16:50 UTC, users were unable to access Bitbucket Cloud and associated services entirely.\n\n### **ROOT CAUSE**\n\nDuring a routine deployment, a code change had a negative impact on a component used for feature flag evaluation. To mitigate this issue the Bitbucket engineering team manually scaled up Git services. This inadvertently resulted in hitting a regional limit with our hosting provider, causing new Git service instances to fail. This ultimately led to degradation of multiple dependent services and an increased number of failed requests via Bitbucket Cloud\u2019s website and public APIs.\n\n### **ACTIONS TAKEN**\n\nOur team immediately began investigating the issue and testing various mitigations, including scaling the impacted services, in an effort to reduce the effects of the change. However, these efforts were unsuccessful due to an unexpected scaling limit imposed by our underlying hosting platform. Attempts to roll back the code change were also unsuccessful, as the platform\u2019s scaling limit prevented new infrastructure from being provisioned during the rollback process. In particular, any attempts to provision new infrastructure caused a high volume of calls to occur in a short period, leading to failures, retries, and a feedback loop that worsened the situation.\n\nTo address this, the team scaled down certain services to reduce load on the platform, which allowed for the successful deployment of a fix and restoration of service. Once the fix was in place, healthy services were scaled back up to meet customer demand.\n\n### **REMEDIATION AND NEXT STEPS**\n\nWe recognize the significant impact outages have on our customers\u2019 productivity. Despite our robust testing and preventative measures, this particular issue related to feature flag evaluation was not detected in other environments and only became apparent under high load conditions that had not previously occurred. The incident has provided valuable information about our hosting platform\u2019s scaling limits, and we are actively applying these learnings to enhance our resilience and response times.\n\nTo help prevent similar incidents in the future, we have taken the following actions:\n\n* Enhanced the resiliency of the affected feature gate component to to prevent future changes from resulting in widespread service impact.\n* Updated application logic to prevent services from hitting these platform scaling limits.\n* Implemented additional safeguards to detect and handle platform-imposed limits proactively during deployment and rollback scenarios.\n\nWe apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform\u2019s performance and availability.\n\nThanks,\n\nAtlassian Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-11T21:10:26.250Z",
"resolved_inferred": false,
"started_at": "2025-11-11T16:59:13.466Z",
"state": "postmortem",
"title": "Bitbucket availability degraded",
"updated_at": "2025-12-05T17:39:34.236Z",
"url": "https://stspg.io/1yhf38bwm7rf"
},
{
"body": "### Postmortem publish date: Nov 19th, 2025\n\n### Summary\n\nAll dates and times below are in UTC unless stated otherwise.\n\nCustomers utilizing Atlassian products experienced elevated error rates and degraded performance between Oct 20, 2025 06:48 and Oct 21, 2025 04:05. The service disruptions were triggered due to an [AWS DynamoDB outage](https://aws.amazon.com/message/101925/#:~:text=1%3A50%20PM.-,DynamoDB,-Between%2011%3A48) and further affected by subsequent failures in [AWS EC2](https://aws.amazon.com/message/101925/#:~:text=service%20disruption%20event.-,Amazon%20EC2,-Between%2011%3A48) and [AWS Network Load Balancer](https://aws.amazon.com/message/101925/#:~:text=service%20disruption%20event.-,Amazon%20EC2,-Between%2011%3A48) within the us-east-1 region.\n\nThe incident started at Oct 20, 2025 06:48 and was detected within six minutes by our automated monitoring systems. Our teams worked to restore all core services by Oct 21, 2025 04:05. Final cleanup of backlogged processes and minor issues was completed on Oct 22, 2025.\n\nWe recognize the critical role our products play in your daily operations, and we offer our sincere apologies for any impact this incident had on your teams. We are taking immediate steps to enhance the reliability and performance of our services, so that you continue to receive the standard of service you have come to trust.\n\n### IMPACT\n\nBefore examining product-level impacts, it's helpful to understand Atlassian's service topology and internal dependencies.\n\nProducts such as Jira and Confluence are deployed across multiple AWS regions. The data for each tenant is stored and processed exclusively within its designated host region. This design is intentional and represents the desired operational state, as it limits the impact of any regional outage strictly to tenants in-region, in this case us-east-1.\n\nWhile in-scope application data is pinned to the region selected by the customer, there are times when systems need to call other internal services that may be based in a different region. If a problem occurs in the main region where these services operate, systems are designed to automatically fail over to a backup region, usually within three minutes.\n\nHowever, if unexpected issues arise during this failover, it can take longer to restore services. In rare cases, this could affect customers in more than one region. It\u2019s important to note that all in-scope application data for supported products is pinned according to a customer\u2019s chosen region.\n\n**Jira**\n\nBetween Oct 20, 2025 06:48 and Oct 20, 2025 20:00, customers with tenants hosted in the us-east-1 region experienced increased error rates when accessing core entities such as Issues, Boards, and Backlogs. This disruption was caused by AWS's inability to allocate AWS EC2 instances and elevated errors in AWS Network Load Balancer \\(NLB\\). During this window, users may also have observed intermittent timeouts, slow page loads, and failures when performing operations like creating or updating issues, loading board views, and executing workflow transitions.\n\nBetween Oct 20, 2025 08:36 and Oct 20, 2025 09:23, customers across all regions experienced elevated failure rates when attempting to load Jira pages. This disruption was caused by the regional frontend service entering an unhealthy state during this specific time interval.\n\nNormally, the frontend service connects to the primary AWS DynamoDB instance located in the us-east-1 to retrieve the most recent configuration data necessary for proper operation. Additionally, the service is designed with a fallback mechanism that references static configuration data in the event that the primary database becomes inaccessible. Unfortunately, a latent bug existed in the local fallback path. When the frontend service nodes restarted, they were unable to load critical operational configuration data from primary or fallback sources, leading to the observed failures experienced by customers.\n\nBetween Oct 20, 2025 06:48 and Oct 21, 2025 06:30, customers experienced significant delays and missing Jira in-app notifications across all regions. The notification ingestion service, which is hosted exclusively in us-east-1, exhibited an increased failure rate when processing notification messages due to AWS EC2 and NLB issues. This issue resulted in notifications being delayed - and in some cases, not delivered at all - to users worldwide.\n\n**Jira Service Management \\(JSM\\)**\n\nJSM was impacted similarly to Jira above, with the same timeframes and for the same reasons.\n\nBetween Oct 20, 2025 08:36 and Oct 20, 2025 09:23, customers across all regions experienced significantly elevated failure rates when attempting to load JSM pages. This affected all JSM experiences including the Help Centre, Portal, Queues, Work Items, Operations, and Alerts.\n\n**Confluence**\n\nBetween Oct 20, 2025 06:48 and Oct 21, 2025 02:45, customers using Confluence in the us-east-1 region experienced elevated failure rates when performing common operations such as editing pages or adding comments. The primary cause of this service degradation was the system's inability to auto-scale due to AWS EC2 issues to manage peak traffic load effectively.\n\nThough the AWS outage ended at Oct 20, 21:09, a subset of customers continued to experience failures as some Confluence web server nodes across multiple clusters remained in an unhealthy state. This was ultimately mitigated by recycling the affected nodes.\n\nTo protect our systems while AWS recovered, we made a deliberate decision to enable node termination protection. This action successfully preserved our server capacity but, as a trade-off, it extended the time required for a full recovery once AWS services were restored.\n\n**Automation**\n\nBetween Oct 20, 2025 06:55 and Oct 20, 2025 23:59, automation customers whose rules are processed in us-east-1 experienced delays of up to 23 hours in rule execution.\n\nDuring this window, some events triggering rule executions were processed out of order because they arrived later during backlog processing. This caused potential inconsistencies in workflow executions, as rules were run in the order events were received, not when the action causing the event occurred. Additionally, some rule actions failed because they depend on first-party and third-party systems, which were also affected by the AWS outage. Customers can see most of these failures in their audit logs; however, a few updates were not logged due to the nature of the outage.\n\nBy Oct 21, 2025 5:30, the backlog of rule runs in us-east-1 was cleared. Although most of these delayed rules were successfully handled, there were some additional replays of events to ensure completeness. Our investigation confirmed that a few events may never have triggered their associated rules due to the outage.\n\nBetween Oct 20, 2025 06:55 and Oct 20, 2025 11:20, all non-us-east-1 regional automation services experienced delays of up to 4 hours in rule execution. This was caused by an upstream service that was unable to deliver events as expected. The delivery service encountered a failure due to a cross-region dependency call to a service hosted in the us-east-1 region. Because of this dependency issue, the delivery service was unable to successfully deliver events throughout this time frame, resulting in customer-defined rules not being executed in a timely manner.\n\n**Bitbucket and Pipelines**\n\nBetween Oct 20, 2025 06:48 and Oct 20, 2025 09:33, Bitbucket experienced intermittent unavailability across core services. During this period, users faced increased error rates and latency when signing in, navigating repositories, and performing essential actions such as creating, updating, or approving pull requests. The primary cause was an AWS DynamoDB outage that impacted downstream services.\n\nBetween Oct 20, 2025 06:48 and Oct 20, 2025 22:46, numerous Bitbucket Pipeline steps failed to start, stalled mid-execution, or experienced significant queueing delays. Impact varied, with partial recoveries followed by degradation as downstream components re-synchronized. The primary cause was an AWS DynamoDB outage, compounded by instability in AWS EC2 instance availability and AWS Network Load Balancers.\n\nFurthermore, Bitbucket Pipelines continued to experience a low but persistent rate of step timeouts and scheduling errors due to AWS bare-metal capacity shortages in select availability zones. Atlassian coordinated with AWS to provision additional bare-metal hosts and addressed a significant backlog of pending pods, successfully restoring services by 01:30 on Oct 21, 2025.\n\n**Trello**\n\nBetween Oct 20, 2025 06:48 and Oct 20, 2025 15:25, users of Trello experienced widespread service degradation and intermittent failures due to upstream AWS issues affecting multiple components, including AWS DynamoDB and subsequent AWS EC2 capacity constraints. During this period, customers reported elevated error rates when loading boards, opening cards, adding comments or attachments.\n\n**Login**\n\nBetween Oct 20, 2025 06:48 and Oct 20, 2025 09:30, a small subset of users experienced failures when attempting to initiate new login sessions using SAML tokens. This resulted in an inability for those users to access Atlassian products during that time period. However, users who already had valid active sessions were not affected by this issue and continued to have uninterrupted access.\n\nThe issue impacted all regions globally because regional identity services relied on a write replica located in the us-east-1 region to synchronize profile data. When the primary region became unavailable, the failover to a secondary database in another region failed, which delayed recovery. This failover defect has since been addressed.\n\n**Statuspage**\n\nBetween Oct 20, 2025 06:48 and Oct 20, 2025 09:30, Statuspage customers who were not already logged in to the management portal were unable to log in to create or update incident statuses. This impact was restricted only to users who were not already logged in at the time. The root cause was the same as described in the Login section above, and it was resolved by the same remediation steps.\n\n### REMEDIAL ACTION PLAN & NEXT STEPS\n\nWe have completed the following critical actions designed to help prevent cross-region impact from similar issues:\n\n* Resolved the code defect in the fallback option to ensure that Jira Frontend Services in other regions remain unaffected during a region-wide outage.\n* Fixed the issue that prevented timely failover of the identity service which impacted new login sessions.\n* Resolved the code defect so that delivery services in unaffected regions remain operational during region-wide outages.\n\nAdditionally, we are prioritizing the following improvement actions:\n\n* Implement mitigation strategies to strengthen resilience against region-wide outages in the notification ingestion service.\n\nAlthough disruptions to our cloud services are sometimes unavoidable during outages of the underlying cloud provider, we continuously evaluate and improve test coverage to strengthen resilience of our cloud services against these issues.\n\nWe recognize the critical importance of our products to your daily operations and overall productivity, and we extend our sincere apologies for any disruptions this incident may have caused your teams. If you were impacted and require additional details for internal post-incident reviews, please reach out to your Atlassian support representative with affected timeframes and tenant identifiers so we can correlate logs and provide guidance.\n\nThanks,\n\nAtlassian Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T05:24:27.288Z",
"resolved_inferred": false,
"started_at": "2025-10-20T07:56:11.412Z",
"state": "postmortem",
"title": "Atlassian Cloud Services impacted",
"updated_at": "2025-11-25T03:54:07.517Z",
"url": "https://stspg.io/k1ddqd9k8d27"
},
{
"body": "Between 03:30 UTC to 03:50 UTC, we experienced delyas in running pipelines for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-16T04:30:49.504Z",
"resolved_inferred": false,
"started_at": "2025-09-16T04:00:45.092Z",
"state": "resolved",
"title": "Delays in running Bitbucket Pipelines",
"updated_at": "2025-09-16T04:30:49.520Z",
"url": "https://stspg.io/d00sxrvhxxck"
},
{
"body": "issue resloved pipeline is completed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-27T15:25:44.417Z",
"resolved_inferred": false,
"started_at": "2025-08-26T15:06:05.969Z",
"state": "resolved",
"title": "Core-daily Pipeline is delayed for 25th Aug run",
"updated_at": "2025-08-27T15:25:44.439Z",
"url": "https://stspg.io/q4mhks74j8gs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-20T15:16:23.263Z",
"resolved_inferred": false,
"started_at": "2025-08-20T07:30:28.000Z",
"state": "resolved",
"title": "Git operations are slow/timing out.",
"updated_at": "2025-08-21T10:26:11.213Z",
"url": "https://stspg.io/f1ndq4xqbh89"
},
{
"body": "Bitbucket Cloud is fully recovered.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-19T15:22:30.168Z",
"resolved_inferred": false,
"started_at": "2025-08-19T14:27:32.331Z",
"state": "resolved",
"title": "Bitbucket Cloud experiencing degraded performance and partial outage",
"updated_at": "2025-08-19T15:22:30.498Z",
"url": "https://stspg.io/cz8qywsxqcfx"
}
]
}