{
"vendor": "Bitso",
"slug": "bitso",
"platform": "statuspage",
"status_url": "https://status.bitso.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "maintenance",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-13T12:30:53Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-12T22:31:33.047Z",
"resolved_inferred": false,
"started_at": "2026-09-12T21:57:56.518Z",
"state": "resolved",
"title": "Issues placing Buy Orders | Stocks",
"updated_at": "2026-09-12T22:31:33.063Z",
"url": "https://stspg.io/7b1576vvsrpv"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "maintenance",
"last_seen": "2026-09-12T12:30:15Z",
"resolved_at": "2026-09-13T12:30:53Z",
"resolved_inferred": true,
"started_at": "2026-09-12T11:00:00.000Z",
"state": "maintenance",
"title": "Scheduled Maintenance impacting Stock Services",
"updated_at": "2026-09-12T11:00:13.081Z",
"url": "https://stspg.io/b44lbxg7fj08"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T12:28:56.309Z",
"resolved_inferred": false,
"started_at": "2026-09-08T20:51:57.731Z",
"state": "resolved",
"title": "Cosmos Network Issues | ATOM Deposits & Withdrawals",
"updated_at": "2026-09-09T12:28:56.325Z",
"url": "https://stspg.io/kpxc1d92qlfj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T17:04:39.500Z",
"resolved_inferred": false,
"started_at": "2026-09-03T13:04:10.000Z",
"state": "resolved",
"title": "Issues affecting PSE operations",
"updated_at": "2026-09-03T17:04:39.511Z",
"url": "https://stspg.io/ksxhz68gh0vv"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-02T15:18:00.000Z",
"state": "maintenance",
"title": "Important update: ACX (Across Protocol) will be delisted",
"updated_at": "2026-09-02T15:18:10.765Z",
"url": "https://stspg.io/bp2xbm4nmx03"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T20:15:27.000Z",
"resolved_inferred": false,
"started_at": "2026-09-01T19:37:09.179Z",
"state": "resolved",
"title": "SPEI MXN transactions service degraded",
"updated_at": "2026-09-01T20:50:37.398Z",
"url": "https://stspg.io/192cgbbhfrmc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T16:12:13.451Z",
"resolved_inferred": false,
"started_at": "2026-08-31T14:02:02.523Z",
"state": "resolved",
"title": "Issues affecting COP operations",
"updated_at": "2026-08-31T16:12:13.469Z",
"url": "https://stspg.io/tddlmltbynds"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-29T19:13:50.911Z",
"resolved_inferred": false,
"started_at": "2026-08-28T23:53:26.928Z",
"state": "resolved",
"title": "Issues affecting COP operations",
"updated_at": "2026-08-29T19:13:50.928Z",
"url": "https://stspg.io/tzq036gx5pn2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T21:23:26.026Z",
"resolved_inferred": false,
"started_at": "2026-08-28T19:10:19.525Z",
"state": "resolved",
"title": "Issues affecting COP operations",
"updated_at": "2026-08-28T21:23:26.044Z",
"url": "https://stspg.io/rm38npyy3bfy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T14:39:54.156Z",
"resolved_inferred": false,
"started_at": "2026-08-21T13:35:25.326Z",
"state": "resolved",
"title": "Issue with ARS Withdrawals",
"updated_at": "2026-08-21T14:39:54.172Z",
"url": "https://stspg.io/5f7zld7k9n1b"
},
{
"body": "Resolved: Our payment processing provider has resolved the issue and BRL withdrawals via PIX are operating normally again. Any withdrawal requests that previously failed or were delayed should now be processing as expected. If you continue to experience problems, please contact our support team. Thank you for your patience.\n\n---\n\nResuelto: Nuestro proveedor de procesamiento de pagos resolvi\u00f3 el problema y los retiros de reales brasile\u00f1os (BRL) mediante PIX ya operan con normalidad. Las solicitudes de retiro que anteriormente fallaron o se demoraron deber\u00edan procesarse con normalidad. Si contin\u00faas experimentando problemas, comun\u00edcate con nuestro equipo de soporte. Gracias por tu paciencia.\n\n---\n\nResolvido: Nosso provedor de processamento de pagamentos resolveu o problema e os saques em reais (BRL) via PIX voltaram a operar normalmente. As solicita\u00e7\u00f5es de saque que falharam ou sofreram atrasos anteriormente devem ser processadas normalmente. Se voc\u00ea continuar enfrentando problemas, entre em contato com nossa equipe de suporte. Obrigado pela sua paci\u00eancia.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T03:42:35.478Z",
"resolved_inferred": false,
"started_at": "2026-08-19T22:26:02.965Z",
"state": "resolved",
"title": "Issues processing withdrawal requests in Brazil",
"updated_at": "2026-08-20T03:42:35.492Z",
"url": "https://stspg.io/g806shhv64xy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T15:01:41.699Z",
"resolved_inferred": false,
"started_at": "2026-08-19T14:33:14.984Z",
"state": "resolved",
"title": "Issues affecting withdrawals for Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), and Ripple (XRP)",
"updated_at": "2026-08-19T15:01:41.720Z",
"url": "https://stspg.io/cdx5mnj6db07"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T22:14:42.706Z",
"resolved_inferred": false,
"started_at": "2026-08-12T21:01:31.253Z",
"state": "resolved",
"title": "Issues on WIRE | ACH | SEPA Payments",
"updated_at": "2026-08-12T22:14:42.729Z",
"url": "https://stspg.io/7jnqv2bkccht"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T13:37:29.508Z",
"resolved_inferred": false,
"started_at": "2026-08-03T16:48:27.567Z",
"state": "resolved",
"title": "BRFQ Operations Issues",
"updated_at": "2026-08-04T13:37:29.523Z",
"url": "https://stspg.io/h5kpkx8vykjw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T12:56:07.465Z",
"resolved_inferred": false,
"started_at": "2026-07-13T11:37:03.395Z",
"state": "resolved",
"title": "GRAM Deposits & Withdrawals Temporarily Disabled",
"updated_at": "2026-07-13T12:56:07.566Z",
"url": "https://stspg.io/fftxfr2txjr7"
},
{
"body": "All pending rewards have been successfully processed and disbursed to affected accounts. Balances should now accurately reflect these distributions. We appreciate your patience while we resolved this issue.\n\nIf you need further assistance, please contact our Customer Support team at https://support.bitso.com/.\n\n-----------------------\n\nLos rendimientos pendientes han sido procesados y distribuidos con \u00e9xito a las cuentas afectadas. Los saldos ya deber\u00edan reflejar con precisi\u00f3n estas distribuciones. Agradecemos su paciencia mientras resolv\u00edamos este problema.\n\nSi necesita ayuda, comun\u00edquese con nuestro equipo de Atenci\u00f3n al Cliente en https://support.bitso.com/.\n\n-----------------------\n\nTodas as recompensas pendentes foram processadas e distribu\u00eddas com sucesso para as contas afetadas. Os saldos j\u00e1 devem refletir com precis\u00e3o essas distribui\u00e7\u00f5es. Agradecemos a sua paci\u00eancia enquanto corr\u00edamos atr\u00e1s para resolver este problema.\n\nSe voc\u00ea tiver alguma d\u00favida ou precisar de assist\u00eancia, por favor, entre em contato com a nossa equipe de Suporte ao Cliente em https://support.bitso.com/.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T18:36:11.690Z",
"resolved_inferred": false,
"started_at": "2026-07-07T12:18:31.806Z",
"state": "resolved",
"title": "USDT Earnings Calculation Discrepancy",
"updated_at": "2026-07-07T18:36:11.708Z",
"url": "https://stspg.io/mm6d9cptnt8c"
},
{
"body": "SPEI deposits and withdrawals have been fully restored following the completion of Banxico's daily operative day change. All queued transactions are being processed.\n\nWe have identified that this disruption lasted longer than expected due to a secondary database issue on our payment infrastructure. We are taking steps to prevent recurrence.\n\nThank you for your patience.\n---\nLos dep\u00f3sitos y retiros v\u00eda SPEI han sido completamente restaurados tras la finalizaci\u00f3n del cambio de d\u00eda operativo de Banxico. Las transacciones en cola est\u00e1n siendo procesadas.\n\nIdentificamos que la interrupci\u00f3n dur\u00f3 m\u00e1s de lo esperado debido a un problema secundario en la base de datos de nuestra infraestructura de pagos. Estamos tomando medidas para prevenir que se repita.\n\nGracias por su paciencia.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T00:57:11.428Z",
"resolved_inferred": false,
"started_at": "2026-07-07T00:25:57.006Z",
"state": "resolved",
"title": "SPEI Deposits & Withdrawals \u2014 Temporary Disruption | Dep\u00f3sitos y Retiros SPEI \u2014 Interrupci\u00f3n Temporal",
"updated_at": "2026-07-07T00:57:11.488Z",
"url": "https://stspg.io/bmzc83nhkwz5"
},
{
"body": "This incident has been resolved.\n\n------------------\n\nEste incidente ha sido resuelto.\n\n------------------\n\nEste incidente foi resolvido.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T19:40:39.010Z",
"resolved_inferred": false,
"started_at": "2026-06-30T17:59:51.000Z",
"state": "resolved",
"title": "Crypto Withdrawal Delays",
"updated_at": "2026-06-30T19:40:39.027Z",
"url": "https://stspg.io/m27st0kvn4bg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-25T20:27:53.423Z",
"resolved_inferred": false,
"started_at": "2026-06-25T16:57:19.640Z",
"state": "resolved",
"title": "Base Network Intermittencies",
"updated_at": "2026-06-25T20:27:53.451Z",
"url": "https://stspg.io/3w52j14nlsy8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-13T01:49:38.720Z",
"resolved_inferred": false,
"started_at": "2026-06-13T00:10:48.000Z",
"state": "resolved",
"title": "ARS withdrawals outage | June 12th, 2026.",
"updated_at": "2026-06-13T01:49:38.737Z",
"url": "https://stspg.io/z8wn3wr0sklr"
},
{
"body": "All queued ARS withdrawals have been successfully processed and services are operating normally.\n\nWe apologize for the inconvenience caused earlier today and thank you for your patience.\n\n---------------\n\nTodos los retiros en ARS que se encontraban pendientes han sido procesados exitosamente y los servicios est\u00e1n operando con normalidad.\n\nLamentamos los inconvenientes ocasionados el d\u00eda de hoy y agradecemos su paciencia.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-12T20:44:36.152Z",
"resolved_inferred": false,
"started_at": "2026-06-12T19:57:53.766Z",
"state": "resolved",
"title": "ARS Withdrawal Delays",
"updated_at": "2026-06-12T20:44:36.170Z",
"url": "https://stspg.io/8kjd0k1459p0"
},
{
"body": "Resolved. The sell window and liquidation process for H (Humanity Protocol) have concluded.\nAs previously announced, Bitso discontinued H following a confirmed security incident that affected the original H token contract in June 2026. Selling ended on August 6, 2026 at 18:00 UTC, and any remaining H balances have since been automatically converted to Digital Dollars at market price and credited to holders' accounts.\nDeposits, withdrawals, buying, and selling for H remain permanently disabled. This discontinuation is final: there is no migration, airdrop, or replacement token for H, and Bitso does not list or support the new HUMANITY token.\nIf you held H and haven't seen your balance reflecting a Digital Dollars credit in your account, please contact Support.\n\n-----------------------------------------------------\n\nResuelto. La ventana de venta y el proceso de liquidaci\u00f3n de H (Humanity Protocol) han concluido.\nComo se anunci\u00f3 previamente, Bitso descontinu\u00f3 H tras un incidente de seguridad confirmado que afect\u00f3 al contrato original del token H en junio de 2026. La venta finaliz\u00f3 el 6 de agosto de 2026 a las 18:00 UTC, y cualquier saldo restante de H ha sido convertido autom\u00e1ticamente a D\u00f3lares Digitales a precio de mercado y acreditado en las cuentas de los usuarios.\nLos dep\u00f3sitos, retiros, compra y venta de H permanecen deshabilitados de forma permanente. Esta descontinuaci\u00f3n es definitiva: no habr\u00e1 migraci\u00f3n, airdrop ni token de reemplazo para H, y Bitso no lista ni da soporte al nuevo token HUMANITY.\nSi ten\u00edas H y no ves reflejado el dep\u00f3sito de D\u00f3lares Digitales en tu cuenta, por favor contacta a Soporte.\n\n-----------------------------------------------------\n\nResolvido. A janela de venda e o processo de liquida\u00e7\u00e3o do H (Humanity Protocol) foram conclu\u00eddos.\nComo anunciado anteriormente, a Bitso descontinuou o H ap\u00f3s um incidente de seguran\u00e7a confirmado que afetou o contrato original do token H em junho de 2026. A venda foi encerrada em 6 de agosto de 2026, \u00e0s 18h00 UTC, e qualquer saldo restante de H foi convertido automaticamente para D\u00f3lares Digitais ao pre\u00e7o de mercado e creditado nas contas dos usu\u00e1rios.\nDep\u00f3sitos, saques, compra e venda de H permanecem desativados permanentemente. Essa descontinua\u00e7\u00e3o \u00e9 definitiva: n\u00e3o haver\u00e1 migra\u00e7\u00e3o, airdrop ou token de substitui\u00e7\u00e3o para o H, e a Bitso n\u00e3o lista nem oferece suporte ao novo token HUMANITY.\nSe voc\u00ea possu\u00eda H e n\u00e3o v\u00ea seu saldo refletido como um cr\u00e9dito em D\u00f3lares Digitais em sua conta, entre em contato com o Suporte.\nTodos os sistemas est\u00e3o operando normalmente.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T19:25:07.078Z",
"resolved_inferred": false,
"started_at": "2026-06-09T14:45:35.000Z",
"state": "resolved",
"title": "H (Humanity Protocol)",
"updated_at": "2026-08-06T19:25:07.101Z",
"url": "https://stspg.io/1jd28fbfhbft"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-07T12:13:55.786Z",
"resolved_inferred": false,
"started_at": "2026-06-07T11:41:33.205Z",
"state": "resolved",
"title": "Degradation on crypto deposits and withdrawals | June 7th, 2026.",
"updated_at": "2026-06-07T12:13:55.801Z",
"url": "https://stspg.io/f7c3y2p1wfdv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T00:35:09.985Z",
"resolved_inferred": false,
"started_at": "2026-06-02T21:35:45.698Z",
"state": "resolved",
"title": "Portfolio Profit & Loss Display Issue",
"updated_at": "2026-06-03T00:35:14.824Z",
"url": "https://stspg.io/fxmwqzb1qn2s"
},
{
"body": "Following a period of close monitoring, we can confirm that deposit performance is completely stable and processing times have returned to normal. Consequently, this incident has been resolved.\n\nThank you once again for your patience and support throughout this process!\n\n----------------\n\nTras el per\u00edodo de monitoreo, podemos confirmar que el rendimiento de los dep\u00f3sitos es completamente estable y los tiempos de procesamiento han vuelto a la normalidad. En consecuencia, este incidente ha sido resuelto.\n\n\u00a1Agradecemos una vez m\u00e1s su paciencia y apoyo a lo largo de este proceso!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-02T20:04:42.692Z",
"resolved_inferred": false,
"started_at": "2026-06-02T13:51:46.613Z",
"state": "resolved",
"title": "ARS Deposits: Delayed",
"updated_at": "2026-06-02T20:04:42.708Z",
"url": "https://stspg.io/8vgp9vcj35mg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-02T12:07:41.132Z",
"resolved_inferred": false,
"started_at": "2026-06-02T09:48:09.752Z",
"state": "resolved",
"title": "Service degradation affecting deposits and withdrawals for MXN, ARS, and BRL.",
"updated_at": "2026-06-02T12:07:41.151Z",
"url": "https://stspg.io/2g67c7nnxlpr"
},
{
"body": "This incident has been resolved.\n\n------------------------------------------------\n\nEste incidente ha sido resuelto.\n\n------------------------------------------------\n\nEste incidente foi resolvido.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T17:21:56.895Z",
"resolved_inferred": false,
"started_at": "2026-05-27T14:59:17.200Z",
"state": "resolved",
"title": "Intermittences with our API Docs (docs.bitso.com) pages",
"updated_at": "2026-05-27T17:21:56.908Z",
"url": "https://stspg.io/gwxmxc82rxh4"
},
{
"body": "We are pleased to inform you that the Hedera Mainnet has stabilized. Consequently, HBAR deposits and withdrawals have been fully re-enabled on our platform.\n\nThank you for your patience and understanding while our team monitored the situation. As a reminder, your funds remained completely safe throughout this brief disruption.\n\nIf you have any remaining questions or need assistance with a transaction, please reach out to our Customer Support team at https://support.bitso.com/.\n\n----------------------------------------------\n\nNos complace informar que la red principal de Hedera (Hedera Mainnet) se ha estabilizado. Por lo tanto, los dep\u00f3sitos y retiros de HBAR han sido completamente rehabilitados en nuestra plataforma.\n\nAgradecemos tu paciencia y comprensi\u00f3n mientras nuestro equipo monitoreaba la situaci\u00f3n. Te recordamos que tus fondos permanecieron completamente seguros durante esta breve interrupci\u00f3n.\n\nSi tienes alguna duda o necesitas asistencia con una transacci\u00f3n, por favor ponte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com/.\n\n----------------------------------------------\n\nTemos o prazer de informar que a rede principal da Hedera (Hedera Mainnet) j\u00e1 se estabilizou. Consequentemente, os dep\u00f3sitos e saques de HBAR foram totalmente reativados em nossa plataforma.\n\nAgradecemos a sua paci\u00eancia e compreens\u00e3o enquanto a nossa equipe monitorava a situa\u00e7\u00e3o. Lembramos que os seus fundos permaneceram totalmente seguros durante esta breve interrup\u00e7\u00e3o.\n\nSe voc\u00ea tiver alguma d\u00favida ou precisar de assist\u00eancia com alguma transa\u00e7\u00e3o, por favor, entre em contato com a nossa equipe de Suporte ao Cliente em https://support.bitso.com/.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-20T18:49:18.424Z",
"resolved_inferred": false,
"started_at": "2026-05-20T18:30:03.260Z",
"state": "resolved",
"title": "Hedera Mainnet Issues",
"updated_at": "2026-05-20T18:49:18.437Z",
"url": "https://stspg.io/d3m3htf3cv80"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T09:04:36.332Z",
"resolved_inferred": false,
"started_at": "2026-05-08T04:44:32.749Z",
"state": "resolved",
"title": "Issues with Conversions",
"updated_at": "2026-05-08T09:04:36.350Z",
"url": "https://stspg.io/nn38fhn0w7w8"
},
{
"body": "We have resolved an incident that affected COP withdrawals between 9:08 and 10:14 AM COT. Withdrawals are now processing normally.\n\nYour balance and assets remain completely safe and unaffected.\n\nWe apologize for any inconvenience this may have caused. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.\n\n--------------\n\nHemos resuelto un incidente que afect\u00f3 los retiros en COP entre las 9:08 y las 10:14 AM COT. Los retiros ya se est\u00e1n procesando con normalidad.\n\nTu saldo y activos permanecen completamente seguros y no se han visto afectados.\n\nLamentamos las molestias que esto pudo haber causado. Si necesitas ayuda adicional, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T15:54:06.991Z",
"resolved_inferred": false,
"started_at": "2026-04-28T15:54:06.955Z",
"state": "resolved",
"title": "Resolved \u2013 COP Withdrawals Disruption | April 28th, 2026.",
"updated_at": "2026-04-28T15:54:07.000Z",
"url": "https://stspg.io/f52bn6r90nb5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T14:14:13.445Z",
"resolved_inferred": false,
"started_at": "2026-04-26T18:39:26.830Z",
"state": "resolved",
"title": "MXN withdrawals temporarily disabled",
"updated_at": "2026-04-27T14:14:13.463Z",
"url": "https://stspg.io/h32l75hzylm9"
},
{
"body": "This incident has been resolved.\n\n---------------------------\n\nEste incidente ha sido resuelto.\n\n---------------------------\n\nEste incidente foi resolvido.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T20:08:27.570Z",
"resolved_inferred": false,
"started_at": "2026-04-25T21:11:29.872Z",
"state": "resolved",
"title": "Delays on Litecoin (LTC) deposits",
"updated_at": "2026-04-28T20:08:27.586Z",
"url": "https://stspg.io/rwzhpqx2h0h3"
},
{
"body": "This incident has been resolved.\n\n--------------------\n\nEste incidente ha sido resuelto.\n\n--------------------\n\nEste incidente foi resolvido.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T18:07:10.271Z",
"resolved_inferred": false,
"started_at": "2026-04-20T17:39:27.000Z",
"state": "resolved",
"title": "Issues with Crypto withdrawals",
"updated_at": "2026-04-20T18:07:10.287Z",
"url": "https://stspg.io/9kyfyjy1h3h3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T11:54:05.239Z",
"resolved_inferred": false,
"started_at": "2026-04-16T11:05:54.911Z",
"state": "resolved",
"title": "Issue with ARS transactions",
"updated_at": "2026-04-16T11:54:05.256Z",
"url": "https://stspg.io/yxdbrx832xsp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-14T00:36:13.087Z",
"resolved_inferred": false,
"started_at": "2026-04-14T00:24:01.168Z",
"state": "resolved",
"title": "SPEI MXN transactions service degraded",
"updated_at": "2026-04-14T00:36:13.099Z",
"url": "https://stspg.io/pvdtqcw406s7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T05:34:15.000Z",
"resolved_inferred": false,
"started_at": "2026-04-10T00:47:09.859Z",
"state": "resolved",
"title": "Mobile app | Portfolio tab unavailable",
"updated_at": "2026-04-10T05:36:02.538Z",
"url": "https://stspg.io/xt0mdkb10bwp"
},
{
"body": "The issue affecting our withdrawal service has been fully resolved, all withdrawal routes\u2014including MXN, PIX, ARS, have been  re-enabled and are now fully operational. Our team has verified end-to-end transactions across all platforms, and monitoring shows that service levels have returned to normal. \n\nWe apologize for the inconvenience and appreciate your patience.\n\n-----------------------------------\n\nEl problema que afectaba nuestro servicio de retiros ha sido completamente resuelto. Tras la estabilizaci\u00f3n de nuestros sistemas de bases de datos, todas las rutas de retiro \u2014incluyendo MXN, PIX, ARS y Lightning Network\u2014 han sido reactivadas progresivamente y operan con normalidad. Nuestro equipo ha verificado transacciones de extremo a extremo en todas las plataformas y el monitoreo confirma que los niveles de servicio se han normalizado. \n\nLamentamos los inconvenientes y agradecemos su paciencia.\n\n-----------------------------------\n\nO problema que afetava nosso servi\u00e7o de saques foi totalmente resolvido. Ap\u00f3s a estabiliza\u00e7\u00e3o de nossos sistemas de banco de dados, todas as rotas de saque \u2014 incluindo MXN, PIX, ARS e Lightning Network \u2014 foram reativadas progressivamente e agora est\u00e3o totalmente operacionais. Nossa equipe verificou as transa\u00e7\u00f5es de ponta a ponta em todas as plataformas e o monitoramento mostra que os n\u00edveis de servi\u00e7o retornaram ao normal. \n\nLamentamos o inconveniente e agradecemos a sua paci\u00eancia.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T22:19:12.104Z",
"resolved_inferred": false,
"started_at": "2026-04-08T20:06:34.804Z",
"state": "resolved",
"title": "Service Disruption: Consumer Withdrawals Unavailable",
"updated_at": "2026-04-08T22:19:12.126Z",
"url": "https://stspg.io/w0j60vqnn0jm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T06:43:02.755Z",
"resolved_inferred": false,
"started_at": "2026-04-07T04:06:29.744Z",
"state": "resolved",
"title": "Delays with SPEI MXN transactions",
"updated_at": "2026-04-07T06:43:02.774Z",
"url": "https://stspg.io/65fjk04m70px"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T02:14:08.523Z",
"resolved_inferred": false,
"started_at": "2026-04-07T00:44:13.735Z",
"state": "resolved",
"title": "Delays with SPEI MXN transactions",
"updated_at": "2026-04-07T02:14:08.543Z",
"url": "https://stspg.io/qzwkmltzklvx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T00:35:51.565Z",
"resolved_inferred": false,
"started_at": "2026-04-06T20:43:43.611Z",
"state": "resolved",
"title": "Degraded performance on USDC deposits via circle",
"updated_at": "2026-04-07T00:35:51.581Z",
"url": "https://stspg.io/gy2cc58dlqxs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-06T18:32:35.347Z",
"resolved_inferred": false,
"started_at": "2026-04-06T16:26:20.088Z",
"state": "resolved",
"title": "Wallet conversion service error | April 6th, 2026.",
"updated_at": "2026-04-06T18:32:41.068Z",
"url": "https://stspg.io/qz8lsn1vsqnp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T22:58:02.895Z",
"resolved_inferred": false,
"started_at": "2026-04-01T19:36:52.176Z",
"state": "resolved",
"title": "BRL (PIX) withdrawals service degradation",
"updated_at": "2026-04-01T22:58:02.915Z",
"url": "https://stspg.io/p63qyjc7mscx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T06:12:53.784Z",
"resolved_inferred": false,
"started_at": "2026-03-31T03:03:36.432Z",
"state": "resolved",
"title": "MXN transactions service degraded",
"updated_at": "2026-03-31T06:12:53.799Z",
"url": "https://stspg.io/4my4258lbvt8"
},
{
"body": "This incident has been resolved.\n\n------------------------------\n\nEste incidente ha sido resuelto.\n\n------------------------------\n\nEste incidente foi resolvido.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-24T19:13:14.395Z",
"resolved_inferred": false,
"started_at": "2026-03-24T17:17:24.155Z",
"state": "resolved",
"title": "Issues with 2FA status and enablement",
"updated_at": "2026-03-24T19:13:14.409Z",
"url": "https://stspg.io/4qbmql3s87bg"
},
{
"body": "This incident has been resolved.\n\n----------------------------------------------------------------------\n\nEste incidente ha sido resuelto.\n\n----------------------------------------------------------------------\n\nEste incidente foi resolvido.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T18:03:34.663Z",
"resolved_inferred": false,
"started_at": "2026-03-18T13:44:19.466Z",
"state": "resolved",
"title": "Bitso login issue",
"updated_at": "2026-03-18T18:03:34.681Z",
"url": "https://stspg.io/cnjxvm770cm5"
},
{
"body": "This incident has been resolved.\n\n---------------------------------\n\nEste incidente ha sido resuelto.\n\n---------------------------------\n\nEste incidente foi resolvido.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-17T20:19:03.657Z",
"resolved_inferred": false,
"started_at": "2026-03-17T19:21:23.000Z",
"state": "resolved",
"title": "Solana Withdrawals Temporarily Disabled",
"updated_at": "2026-03-17T20:19:03.676Z",
"url": "https://stspg.io/qg12y7nrhvp7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T10:38:22.447Z",
"resolved_inferred": false,
"started_at": "2026-03-16T10:17:12.000Z",
"state": "resolved",
"title": "Issue with BTC , BCH and LTC withdrawals",
"updated_at": "2026-03-16T10:38:22.466Z",
"url": "https://stspg.io/jm86wzj4kq3l"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-13T05:07:57.271Z",
"resolved_inferred": false,
"started_at": "2026-03-13T02:31:21.000Z",
"state": "resolved",
"title": "Stock Pricing Discrepancy",
"updated_at": "2026-03-13T05:22:02.562Z",
"url": "https://stspg.io/cnk1st1f0kjt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-03T02:59:08.564Z",
"resolved_inferred": false,
"started_at": "2026-03-03T01:31:54.753Z",
"state": "resolved",
"title": "Disruption to Crypto Deposits and Address Generation",
"updated_at": "2026-03-03T02:59:08.588Z",
"url": "https://stspg.io/3j94m6hb0rrn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-02T15:40:34.192Z",
"resolved_inferred": false,
"started_at": "2026-03-02T14:52:15.541Z",
"state": "resolved",
"title": "Delays on MXN deposits",
"updated_at": "2026-03-02T15:40:34.209Z",
"url": "https://stspg.io/3rwhbgzvf62z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-28T16:59:48.441Z",
"resolved_inferred": false,
"started_at": "2026-02-28T13:02:33.000Z",
"state": "resolved",
"title": "Issue with USDT/POLYGON withdrawals",
"updated_at": "2026-02-28T16:59:48.461Z",
"url": "https://stspg.io/h0tqzf9cv0rp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-26T20:15:40.098Z",
"resolved_inferred": false,
"started_at": "2026-02-26T13:45:03.054Z",
"state": "resolved",
"title": "Degraded performance on ARS withdrawals",
"updated_at": "2026-02-26T20:15:40.114Z",
"url": "https://stspg.io/zwtfk17prpys"
},
{
"body": "This incident has been resolved.\n\n-------------------\n\nEste incidente ha sido resuelto.\n\n-------------------\n\nEste incidente foi resolvido.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-12T12:30:15Z",
"resolved_at": "2026-02-12T18:56:08.496Z",
"resolved_inferred": false,
"started_at": "2026-02-12T17:26:55.000Z",
"state": "resolved",
"title": "Crypto withdrawals degraded performance",
"updated_at": "2026-02-12T18:56:08.517Z",
"url": "https://stspg.io/5z4b96cs7r1w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-02-05T22:24:14.760Z",
"resolved_inferred": false,
"started_at": "2026-02-05T20:17:23.981Z",
"state": "resolved",
"title": "Bitso account creation services",
"updated_at": "2026-02-05T22:24:14.779Z",
"url": "https://stspg.io/s1krlknt4q9n"
}
]
}