{
"vendor": "Blip",
"slug": "blip",
"platform": "statuspage",
"status_url": "https://status.blip.ai",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The incident has been resolved. The issue was caused by a peak in the volume of individual campaign sends, which overloaded message processing and caused slowness. Adjustments were applied to improve processing performance, reduce excessive resource consumption, and separate individual and batch campaign processing. The service is now fully normalized.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T11:34:18.000-03:00",
"resolved_inferred": false,
"started_at": "2026-09-15T10:03:29.000-03:00",
"state": "resolved",
"title": "Active Message Sending Instability",
"updated_at": "2026-09-15T11:37:36.631-03:00",
"url": "https://stspg.io/tbsssxx0m8c7"
},
{
"body": "This incident has been resolved. The underlying configuration mapping errors, connection saturation, and TLS handshake failures have been fully addressed. All system services, messaging traffic, and affected clusters have been restored to full operation. Continuous monitoring remains active to ensure system stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T10:34:54.225-03:00",
"resolved_inferred": false,
"started_at": "2026-08-24T08:50:11.624-03:00",
"state": "resolved",
"title": "Blip Portal and Desk Loading Issues",
"updated_at": "2026-09-01T17:02:51.860-03:00",
"url": "https://stspg.io/pwnsd6fq63kj"
},
{
"body": "The email provider's corporate account experienced a temporary access block, affecting the delivery of login emails, reports, and system notifications. We have implemented the changes requested by the provider and are configuring additional safeguards for other platform features, as well as setting up preventive alerts to ensure a rapid response should the issue recur. We are implementing a new configuration to restructure workflows, ensuring that any email delivery inconsistencies do not impact or compromise other system functions. Preventive alert rules have been established to immediately notify the technical team if this behavior recurs with the provider. Communication channels and technical investigations involving both the provider and internal teams remain active to ensure the situation is fully and permanently stabilized. To resolve the incident, we carried out the adjustments and configurations required to unblock and restore the corporate account. This included unblocking and validating essential system emails, reports, and portal emails, as well as reconfiguring email integration routes passing through the gateway to ensure smooth traffic flow without affecting other platform features. We also monitored environment testing and confirmed that email receipt had returned to normal for affected customers. Next steps: An internal meeting will be held tomorrow among the responsible teams to evaluate and define the next steps for resuming email services, ensuring a safe and controlled reactivation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T19:38:04.244-03:00",
"resolved_inferred": false,
"started_at": "2026-08-20T09:50:40.000-03:00",
"state": "resolved",
"title": "Widespread Failure in Sending and Receiving Emails",
"updated_at": "2026-08-20T19:38:04.259-03:00",
"url": "https://stspg.io/87py3gzdb9lr"
},
{
"body": "We identified that customers were experiencing slow bot response times, with delays ranging from 10 seconds to a full minute. The technical team mobilized to validate the issue and investigate the environment's logs. We performed a rollback of the application update that had been intended to improve the platform. We appreciate everyone's patience and cooperation while we addressed this situation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T18:01:28.023-03:00",
"resolved_inferred": false,
"started_at": "2026-08-06T17:47:35.614-03:00",
"state": "resolved",
"title": "Slowness or delays in bot responses",
"updated_at": "2026-08-06T18:01:28.037-03:00",
"url": "https://stspg.io/63sgqs044ydw"
},
{
"body": "The environment has been fully restored to normal and is stable, with message flow and history back to normal. Our technical teams increased the processing capacity of the messaging queues to eliminate bottlenecks and resolved discrepancies regarding message history persistence. Normal operations were restored at 9:50 PM yesterday, and the system remained under continuous monitoring until 9:30 AM today to fully validate performance. The emergency response has concluded, and the platform remains under standard preventive monitoring.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T13:48:35.717-03:00",
"resolved_inferred": false,
"started_at": "2026-08-05T12:58:45.000-03:00",
"state": "resolved",
"title": "Message visibility issues in Blip Desk and Portal",
"updated_at": "2026-08-06T13:48:35.738-03:00",
"url": "https://stspg.io/n1svkhbkbsgs"
},
{
"body": "Informamos que o incidente foi conclu\u00eddo. O envio de mensagens via BSUID atrav\u00e9s da API foi totalmente restabelecido",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T16:40:10.332-03:00",
"resolved_inferred": false,
"started_at": "2026-07-24T18:00:27.000-03:00",
"state": "resolved",
"title": "Pausa tempor\u00e1ria no envio de mensagens via BSUID",
"updated_at": "2026-08-12T16:40:10.349-03:00",
"url": "https://stspg.io/yhkqjp3t9gwp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T21:40:16.416-03:00",
"resolved_inferred": false,
"started_at": "2026-06-23T20:09:56.293-03:00",
"state": "resolved",
"title": "Slow message sending and media sending failures",
"updated_at": "2026-06-23T21:40:16.430-03:00",
"url": "https://stspg.io/3vm6cfndclc9"
},
{
"body": "The incident affecting media message delivery through the WhatsApp channel has been resolved.\nWe observed a significant reduction in errors starting at approximately 13:50 (GMT-3), and subsequent validation tests were completed successfully without further issues.\nAfter further investigation, Meta informed us that an internal issue related to its Forward Proxy service had been identified and resolved.\nThe service has remained stable since then, and no new impacts have been observed. This incident is now considered resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T16:03:12.827-03:00",
"resolved_inferred": false,
"started_at": "2026-06-16T11:40:11.000-03:00",
"state": "resolved",
"title": "WhatsApp Media Sending Instability",
"updated_at": "2026-06-16T16:03:12.846-03:00",
"url": "https://stspg.io/krk9l3fwrtk4"
},
{
"body": "The Meta API has been restored: https://metastatus.com/whatsapp-business-api",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-12T15:15:31.000-03:00",
"resolved_inferred": false,
"started_at": "2026-06-12T10:30:04.000-03:00",
"state": "resolved",
"title": "Degradation in WhatsApp message delivery service",
"updated_at": "2026-06-12T15:30:47.065-03:00",
"url": "https://stspg.io/rfxzdfpvm1f3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T23:10:14.779-03:00",
"resolved_inferred": false,
"started_at": "2026-06-01T22:50:12.223-03:00",
"state": "resolved",
"title": "Degradation in WhatsApp message delivery service",
"updated_at": "2026-06-01T23:10:14.795-03:00",
"url": "https://stspg.io/9cc349nncnb5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-05T16:05:34.000-03:00",
"resolved_inferred": false,
"started_at": "2026-05-05T15:51:44.031-03:00",
"state": "resolved",
"title": "Degradation in platform services",
"updated_at": "2026-05-05T18:12:47.331-03:00",
"url": "https://stspg.io/j3g1jpyhd2vj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-05T14:10:12.452-03:00",
"resolved_inferred": false,
"started_at": "2026-05-05T13:54:44.037-03:00",
"state": "resolved",
"title": "Degradation in platform services",
"updated_at": "2026-05-05T14:10:12.470-03:00",
"url": "https://stspg.io/t886k4bx7qyd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-05T11:56:16.000-03:00",
"resolved_inferred": false,
"started_at": "2026-05-05T11:52:43.995-03:00",
"state": "resolved",
"title": "Degradation in platform services",
"updated_at": "2026-05-05T12:03:03.989-03:00",
"url": "https://stspg.io/tb9nqqgyqb7h"
},
{
"body": "The issue affecting AI agents has been resolved after reverting recent changes, restoring normal functionality.\nThe root cause is still under investigation, and we are continuing internal analysis to fully understand the scenario.\nNo further impact is expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T08:24:19.000-03:00",
"resolved_inferred": false,
"started_at": "2026-04-22T10:37:00.000-03:00",
"state": "resolved",
"title": "Instability in AI Agents Responses",
"updated_at": "2026-04-23T09:09:29.736-03:00",
"url": "https://stspg.io/wk4nyt9w8xhm"
},
{
"body": "The issue affecting ticket distribution and performance on Blip Desk has been resolved. Customers experienced difficulties handling tickets and slowness when accessing the platform. The root cause was identified and corrected, and the service is now fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T11:06:46.501-03:00",
"resolved_inferred": false,
"started_at": "2026-04-08T09:26:46.833-03:00",
"state": "resolved",
"title": "Ticket Distribution Instability on Blip Desk",
"updated_at": "2026-04-08T11:06:46.517-03:00",
"url": "https://stspg.io/kb82sggg3qfs"
},
{
"body": "The issue affecting AI-powered bots has been resolved. During the incident, users may have experienced missing responses from bots. The service is now fully restored and operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T10:40:32.745-03:00",
"resolved_inferred": false,
"started_at": "2026-04-02T08:19:58.383-03:00",
"state": "resolved",
"title": "AI Response Failure on Blip Studio Bots",
"updated_at": "2026-04-02T10:40:32.761-03:00",
"url": "https://stspg.io/q9h2dzc6l112"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-01T22:19:14.604-03:00",
"resolved_inferred": false,
"started_at": "2026-03-01T21:56:14.445-03:00",
"state": "resolved",
"title": "BlipChat [Low performance]",
"updated_at": "2026-03-01T22:19:14.620-03:00",
"url": "https://stspg.io/lyz3z3yzx7fv"
},
{
"body": "The incident affecting contact search functionality in bots has been resolved.\nThe root cause was identified as high resource consumption in the search component.\n\nAfter technical adjustments, performance indicators have remained within expected levels.\n\nWe will continue monitoring the platform to ensure ongoing stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-23T17:01:32.885-03:00",
"resolved_inferred": false,
"started_at": "2026-02-23T10:19:06.000-03:00",
"state": "resolved",
"title": "Contact Search Failure on Bots",
"updated_at": "2026-02-23T17:01:32.902-03:00",
"url": "https://stspg.io/dmw0yjvzng62"
},
{
"body": "The incident has been resolved. We observed that the environment remained stable and we did not find any other errors.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T16:59:51.702-03:00",
"resolved_inferred": false,
"started_at": "2026-02-03T16:21:00.000-03:00",
"state": "resolved",
"title": "WhatsApp [Low performance]",
"updated_at": "2026-02-03T16:59:51.724-03:00",
"url": "https://stspg.io/0k3hr8shj04d"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-22T14:16:57.000-03:00",
"resolved_inferred": false,
"started_at": "2026-01-20T10:31:06.997-03:00",
"state": "resolved",
"title": "Slow Loading Time - Contact Tab",
"updated_at": "2026-01-22T15:43:42.301-03:00",
"url": "https://stspg.io/vk4vjbplgsny"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-19T22:00:19.000-03:00",
"resolved_inferred": false,
"started_at": "2026-01-19T08:40:20.000-03:00",
"state": "resolved",
"title": "Problem loading contacts",
"updated_at": "2026-01-20T05:53:13.205-03:00",
"url": "https://stspg.io/6m3rrsk3q0bx"
},
{
"body": "The incident has been removed from the vendor's Status Page. The environment remains stable.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-19T11:14:25.673-03:00",
"resolved_inferred": false,
"started_at": "2025-12-19T09:33:24.640-03:00",
"state": "resolved",
"title": "Instability on the blip portal due to a failure in the provider's servers",
"updated_at": "2025-12-19T11:14:25.687-03:00",
"url": "https://stspg.io/yntyfhmhrvk3"
},
{
"body": "What happened and what was the impact on customers:\nWe identified a failure in the AI application. As a result, customers experienced a failure in the messages from the AI-powered bots.\n\nActions taken:\nUpdate of the expired token\nRestart Rollout in all pods\nMonitoring of metrics after restarts\n\nFailure occurrences:\nStart of failure: 11/12/2025 8:10 AM (GMT-3)\nFault resolution: 11/12/2025 10:10 AM (GMT-3)\n\nRoot cause\nThe failure was caused by instabilities resulting from expired credentials on an external service, which temporarily impacted the bot's operation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-11T11:26:13.000-03:00",
"resolved_inferred": false,
"started_at": "2025-12-11T11:26:13.000-03:00",
"state": "resolved",
"title": "Failure in the AI application",
"updated_at": "2025-12-11T11:43:09.801-03:00",
"url": "https://stspg.io/8n0ggqxx1zlg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T13:00:24.000-03:00",
"resolved_inferred": false,
"started_at": "2025-12-10T10:46:13.000-03:00",
"state": "resolved",
"title": "Lentid\u00e3o no fluxo de mensagens do Whatsapp",
"updated_at": "2025-12-10T13:23:15.803-03:00",
"url": "https://stspg.io/bj2jn92wy9q0"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T10:05:19.000-03:00",
"resolved_inferred": false,
"started_at": "2025-12-10T09:15:51.000-03:00",
"state": "resolved",
"title": "Lentid\u00e3o para acesso ao portal e desk",
"updated_at": "2025-12-10T11:04:28.022-03:00",
"url": "https://stspg.io/db7p2dlb8ws1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-05T08:01:35.414-03:00",
"resolved_inferred": false,
"started_at": "2025-12-05T06:24:54.571-03:00",
"state": "resolved",
"title": "Instability on the Blip portal due to a provider outage.",
"updated_at": "2025-12-05T08:01:35.444-03:00",
"url": "https://stspg.io/5gb2z8q51664"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-04T11:10:54.000-03:00",
"resolved_inferred": false,
"started_at": "2025-12-04T08:30:00.000-03:00",
"state": "resolved",
"title": "Problema na busca pelo hist\u00f3rico de contatos",
"updated_at": "2025-12-10T11:42:42.935-03:00",
"url": "https://stspg.io/437ljwjvmw44"
},
{
"body": "O cen\u00e1rio foi normalizado e uma solu\u00e7\u00e3o para mitigar problemas futuros est\u00e1 sendo desenvolvida.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-24T16:27:46.661-03:00",
"resolved_inferred": false,
"started_at": "2025-11-24T10:12:00.000-03:00",
"state": "resolved",
"title": "Problema na busca por contatos",
"updated_at": "2025-11-24T16:27:46.691-03:00",
"url": "https://stspg.io/0h7m0z9r1tnk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-06T12:27:47.130-03:00",
"resolved_inferred": false,
"started_at": "2025-11-06T08:00:10.000-03:00",
"state": "resolved",
"title": "Duplicate messages being delivered on Whatsapp",
"updated_at": "2025-11-06T12:27:47.147-03:00",
"url": "https://stspg.io/q5q35j5ksvdp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-29T21:05:33.000-03:00",
"resolved_inferred": false,
"started_at": "2025-10-29T13:18:54.341-03:00",
"state": "resolved",
"title": "Portal and Desk Outage",
"updated_at": "2025-10-29T21:48:42.091-03:00",
"url": "https://stspg.io/f0zz0s5d9qbp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-30T20:26:48.842-03:00",
"resolved_inferred": false,
"started_at": "2025-08-30T18:30:05.000-03:00",
"state": "resolved",
"title": "Conversational Flow [Low Performace]",
"updated_at": "2025-08-30T20:26:48.859-03:00",
"url": "https://stspg.io/ldsrpnk07zql"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-22T12:55:36.131-03:00",
"resolved_inferred": false,
"started_at": "2025-08-22T08:30:19.000-03:00",
"state": "resolved",
"title": "Blip Desk & Growth [Low performance]",
"updated_at": "2025-08-22T12:55:36.147-03:00",
"url": "https://stspg.io/9hm0bmqf6ct8"
}
]
}