{
"vendor": "Brightly Software",
"slug": "brightly-software",
"platform": "statuspage",
"status_url": "https://status.brightlysoftware.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.\n \nThank you for your patience, and we apologize for the inconvenience. Please email ams-support.si@siemens.com if you have any questions and a member of our team will respond to you as quickly as possible",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T08:12:32.176-04:00",
"state": "investigating",
"title": "Support service disruption",
"updated_at": "2026-09-16T08:26:55.137-04:00",
"url": "https://stspg.io/fb95472psq0q"
},
{
"body": "We are continuing to investigate an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. We are working with Street Manager to investigate changes made and are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact ams-confirm-support.si@siemens.com if you have any questions.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-15T08:26:13.876-04:00",
"state": "investigating",
"title": "Confirm OnDemand EMEA - Errors with Street Works Transfers",
"updated_at": "2026-09-15T11:35:54.091-04:00",
"url": "https://stspg.io/gp8t6sgwjdn5"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-16T07:55:39.231-04:00",
"resolved_inferred": false,
"started_at": "2026-09-15T07:34:13.861-04:00",
"state": "resolved",
"title": "Asset Essentials - Login Issue",
"updated_at": "2026-09-16T07:55:39.251-04:00",
"url": "https://stspg.io/hd1qzsz78kbw"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T12:57:14.906-04:00",
"resolved_inferred": false,
"started_at": "2026-09-10T11:06:31.392-04:00",
"state": "resolved",
"title": "Asset Essentials - Login Issue",
"updated_at": "2026-09-11T12:57:14.925-04:00",
"url": "https://stspg.io/k2rlzrsv7gpp"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T17:09:01.181-04:00",
"resolved_inferred": false,
"started_at": "2026-08-28T10:23:35.314-04:00",
"state": "resolved",
"title": "Asset Essentials - Latency when loading pages",
"updated_at": "2026-08-28T17:09:01.196-04:00",
"url": "https://stspg.io/9jcs8rys832t"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact ams-confirm-support.si@siemens.com if you have any questions.\n\nThis update was posted at 17:53 BST on 26 August 2026.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T12:53:33.000-04:00",
"resolved_inferred": false,
"started_at": "2026-08-26T08:52:57.216-04:00",
"state": "resolved",
"title": "Confirm EMEA - Date Format Issues",
"updated_at": "2026-08-26T12:53:48.792-04:00",
"url": "https://stspg.io/klb6vg8z3jkn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T09:52:53.214-04:00",
"resolved_inferred": false,
"started_at": "2026-08-20T08:12:43.198-04:00",
"state": "resolved",
"title": "TheWorxHub Support Chat Feature",
"updated_at": "2026-08-20T09:52:53.232-04:00",
"url": "https://stspg.io/hznj4tkvxhm0"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact ams-events-support.si@siemens.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T11:39:53.530-04:00",
"resolved_inferred": false,
"started_at": "2026-08-11T09:58:31.569-04:00",
"state": "resolved",
"title": "Event Manager \u2013 Intermittent Latency During Navigation",
"updated_at": "2026-09-10T11:39:53.544-04:00",
"url": "https://stspg.io/1ddrqbfd4xvn"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-20T12:58:44.985-04:00",
"resolved_inferred": false,
"started_at": "2026-07-20T11:55:55.000-04:00",
"state": "resolved",
"title": "Asset Essentials Mobile App - UK Login",
"updated_at": "2026-07-20T12:58:45.005-04:00",
"url": "https://stspg.io/484h6b3qsdld"
},
{
"body": "We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs. \n \nAt this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com'\n \nWe recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward.\nWe will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions\"",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-07-06T16:09:21.706-04:00",
"state": "investigating",
"title": "TheWorxHub - Access Issue for Canadian clients",
"updated_at": "2026-07-15T16:36:13.389-04:00",
"url": "https://stspg.io/prs8qyhgcfv0"
},
{
"body": "We have resolved the issue that was causing users to receive a certificate-based authentication error when logging in to Confirm Enterprise. The resolution has been validated with affected clients, and services are now operating as expected.\n\nWe apologise for any inconvenience or disruption this issue may have caused and thank you for your patience while we worked to restore normal service.\n\nUpdate: 3 Jul 2026 17:34 BST",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-03T12:35:44.225-04:00",
"resolved_inferred": false,
"started_at": "2026-07-03T10:17:10.000-04:00",
"state": "resolved",
"title": "Confirm OnDemand UK & I - Certificate Issue",
"updated_at": "2026-07-14T17:08:40.804-04:00",
"url": "https://stspg.io/sn8xdpc3k5rm"
},
{
"body": "This issue has been resolved and support channels are operational. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T20:51:53.248-04:00",
"resolved_inferred": false,
"started_at": "2026-06-26T17:16:14.495-04:00",
"state": "resolved",
"title": "Support service disruption",
"updated_at": "2026-07-14T17:08:40.857-04:00",
"url": "https://stspg.io/8gjwc3tjwvmn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-06T16:29:43.963-04:00",
"resolved_inferred": false,
"started_at": "2026-06-19T11:34:54.772-04:00",
"state": "resolved",
"title": "Asset Essentials - Dashboard redirect issue",
"updated_at": "2026-07-14T17:08:40.690-04:00",
"url": "https://stspg.io/hxyjh5m3l874"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact events.support@brightlysoftware.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-17T12:29:50.752-04:00",
"resolved_inferred": false,
"started_at": "2026-06-17T09:10:18.525-04:00",
"state": "resolved",
"title": "Event Manager - Unable to Edit Events",
"updated_at": "2026-07-14T17:08:40.968-04:00",
"url": "https://stspg.io/09h7z3cq0h3r"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-25T12:12:08.537-04:00",
"resolved_inferred": false,
"started_at": "2026-06-16T10:55:25.630-04:00",
"state": "resolved",
"title": "Errors within TheWorxHub",
"updated_at": "2026-07-14T17:08:40.912-04:00",
"url": "https://stspg.io/z67p44t8vpzq"
},
{
"body": "The data syncing issue has been resolved, and syncing is now in progress. Please note it may take up to two hours for all data to be fully updated in Data Share and Analytics. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-15T16:32:55.890-04:00",
"resolved_inferred": false,
"started_at": "2026-06-15T14:29:48.125-04:00",
"state": "resolved",
"title": "Asset Essentials Data Share and Analytics - Data Refresh Latency",
"updated_at": "2026-07-14T17:08:41.021-04:00",
"url": "https://stspg.io/y47b03k166tt"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-09T09:30:40.124-04:00",
"resolved_inferred": false,
"started_at": "2026-06-08T07:31:46.563-04:00",
"state": "resolved",
"title": "Asset Essentials - Login Issue",
"updated_at": "2026-07-14T17:08:41.073-04:00",
"url": "https://stspg.io/pyxcvk2gnyvn"
},
{
"body": "Our engineers have been monitoring the application.  The issue is now resolved.  Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-07T14:25:07.501-04:00",
"resolved_inferred": false,
"started_at": "2026-05-07T08:29:18.289-04:00",
"state": "resolved",
"title": "TheWorxHub- Dashboard Loading",
"updated_at": "2026-07-14T17:08:41.125-04:00",
"url": "https://stspg.io/pn8b8y1x8sdz"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-14T09:37:11.606-04:00",
"resolved_inferred": false,
"started_at": "2026-04-10T09:16:08.593-04:00",
"state": "resolved",
"title": "TheWorxHub - Mobile App Issue When Assigning Work Orders",
"updated_at": "2026-07-14T17:08:41.178-04:00",
"url": "https://stspg.io/3mmcgxctmzx7"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T11:33:59.502-04:00",
"resolved_inferred": false,
"started_at": "2026-04-09T09:52:37.968-04:00",
"state": "resolved",
"title": "MaintenanceDirect: Issue with Work Order Counts on Home Page",
"updated_at": "2026-07-14T17:08:41.232-04:00",
"url": "https://stspg.io/x4wlw6kl1prq"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact events.support@brightlysoftware.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T18:12:36.783-04:00",
"resolved_inferred": false,
"started_at": "2026-04-01T17:05:25.356-04:00",
"state": "resolved",
"title": "Event Manager - Error message when logging in",
"updated_at": "2026-07-14T17:08:41.292-04:00",
"url": "https://stspg.io/kdvcyhq12xg9"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact events.support@brightlysoftware.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-27T08:51:45.719-04:00",
"resolved_inferred": false,
"started_at": "2026-03-26T10:29:46.483-04:00",
"state": "resolved",
"title": "Event Manager - Error message when logging in",
"updated_at": "2026-07-14T17:08:41.348-04:00",
"url": "https://stspg.io/pgtplz6zhsqy"
},
{
"body": "We have resolved the problem where users get a certificate-based authentication error when logging in to Confirm Enterprise. \nWe apologise for the disruption it caused. Please contact confirm.support@brightlysoftware.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T12:43:08.313-04:00",
"resolved_inferred": false,
"started_at": "2026-03-25T10:28:14.548-04:00",
"state": "resolved",
"title": "Confirm Enterprise - SSO Login Issue",
"updated_at": "2026-07-14T17:08:41.403-04:00",
"url": "https://stspg.io/bk3mlvn7svm1"
},
{
"body": "Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T09:33:35.162-04:00",
"resolved_inferred": false,
"started_at": "2026-03-24T10:50:49.122-04:00",
"state": "resolved",
"title": "Asset Essentials - Request by Email Issue",
"updated_at": "2026-07-14T17:08:41.455-04:00",
"url": "https://stspg.io/jzw1pbcjpn8s"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact support@brightlysoftware.com  if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-23T14:26:36.421-04:00",
"resolved_inferred": false,
"started_at": "2026-03-23T11:16:44.390-04:00",
"state": "resolved",
"title": "FacilityDude - Error when logging in for MST clients",
"updated_at": "2026-07-14T17:08:41.515-04:00",
"url": "https://stspg.io/86w4j6st2qbb"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact our Support Team at support@brightlysoftware.com with any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-17T12:42:47.516-04:00",
"resolved_inferred": false,
"started_at": "2026-03-17T10:58:13.349-04:00",
"state": "resolved",
"title": "Event Manager - Issue impacting work order creation from tasks",
"updated_at": "2026-07-14T17:08:41.687-04:00",
"url": "https://stspg.io/5zskdt9cmdgz"
},
{
"body": "This issue has been resolved. Thank you for your patience. Please contact our Support Team at assetessentialshelp@brightlysoftware.com with any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-17T12:43:27.182-04:00",
"resolved_inferred": false,
"started_at": "2026-03-17T09:48:04.600-04:00",
"state": "resolved",
"title": "Asset Essentials - Login Issue",
"updated_at": "2026-07-14T17:08:41.631-04:00",
"url": "https://stspg.io/hhwp19bk9qyv"
},
{
"body": "This issue has been resolved. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-17T12:44:17.581-04:00",
"resolved_inferred": false,
"started_at": "2026-03-09T08:42:39.568-04:00",
"state": "resolved",
"title": "Asset Essentials - Latency Issue",
"updated_at": "2026-07-14T17:08:41.574-04:00",
"url": "https://stspg.io/xsl8mwzk871v"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T12:52:58.236-04:00",
"resolved_inferred": false,
"started_at": "2026-03-05T09:16:14.293-05:00",
"state": "resolved",
"title": "Asset Essentials-Blank New Dashboard Issue",
"updated_at": "2026-07-14T17:08:41.742-04:00",
"url": "https://stspg.io/xptm6rmty3bq"
},
{
"body": "This issue has been resolved. Thank you for your patience!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-16T10:41:41.644-05:00",
"resolved_inferred": false,
"started_at": "2026-02-11T14:08:14.160-05:00",
"state": "resolved",
"title": "MySchoolBuilding - Login Issue",
"updated_at": "2026-07-14T17:08:41.797-04:00",
"url": "https://stspg.io/p28ql0lmr8w0"
},
{
"body": "We have resolved the issue with users not being able to access MySchoolBuilding. If you are still experiencing this issue, please clear your browser's cache and try again by going to https://login.myschoolbuilding.com/msb or https://www.myschoolbuilding.com/msb. While the change is in place, DNS updates can take some time to fully propagate. Because of this, you may continue to see the issue for a short period. If you need further assistance please contact support@brightlysoftware.com. Thank you for your patience while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-11T12:19:36.816-05:00",
"resolved_inferred": false,
"started_at": "2026-02-11T08:32:53.000-05:00",
"state": "resolved",
"title": "MySchoolBuilding - Login Issue",
"updated_at": "2026-07-14T17:08:41.851-04:00",
"url": "https://stspg.io/bpwnjfmb6jkq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T13:31:09.808-05:00",
"resolved_inferred": false,
"started_at": "2026-02-03T12:44:12.449-05:00",
"state": "resolved",
"title": "Origin - Error when accessing Login page",
"updated_at": "2026-07-14T17:08:41.904-04:00",
"url": "https://stspg.io/t402dft322h7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-20T16:14:59.265-05:00",
"resolved_inferred": false,
"started_at": "2026-01-20T14:28:47.510-05:00",
"state": "resolved",
"title": "TheWorxHub - Latency",
"updated_at": "2026-07-14T17:08:41.960-04:00",
"url": "https://stspg.io/37h028zjyj15"
},
{
"body": "Our engineers have been monitoring the application.  The latency issue has been resolved.  Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-08T15:05:04.632-05:00",
"resolved_inferred": false,
"started_at": "2026-01-08T08:29:15.155-05:00",
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