{
"vendor": "Caseware Cloud",
"slug": "caseware-cloud",
"platform": "statuspage",
"status_url": "https://status.casewarecloud.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T18:51:04.681Z",
"resolved_inferred": false,
"started_at": "2026-09-08T18:00:11.018Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for US region(s)",
"updated_at": "2026-09-08T18:51:04.703Z",
"url": "https://stspg.io/cr8h6f98vcpj"
},
{
"body": "The Cloud Financials application has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T23:44:09.287Z",
"resolved_inferred": false,
"started_at": "2026-09-01T22:58:30.175Z",
"state": "resolved",
"title": "Caseware Cloud Service, Degraded Performance for Australian users",
"updated_at": "2026-09-01T23:44:09.305Z",
"url": "https://stspg.io/7hx66cvcl46f"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T19:31:22.714Z",
"resolved_inferred": false,
"started_at": "2026-08-31T18:55:35.320Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Partial Outage for United States users",
"updated_at": "2026-08-31T19:31:22.730Z",
"url": "https://stspg.io/6x3tf06xqknv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-15T03:45:37.020Z",
"resolved_inferred": false,
"started_at": "2026-08-14T19:12:56.970Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for all regions",
"updated_at": "2026-08-15T03:45:37.036Z",
"url": "https://stspg.io/8knk20d7g5bx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T13:18:18.366Z",
"resolved_inferred": false,
"started_at": "2026-08-12T12:42:47.129Z",
"state": "resolved",
"title": "Verity Service, Degraded Performance for Europe users",
"updated_at": "2026-08-12T13:18:18.382Z",
"url": "https://stspg.io/k9p3n2xtxzpt"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T00:23:32.069Z",
"resolved_inferred": false,
"started_at": "2026-08-10T23:44:50.527Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Degraded Performance for Asia Pacific users",
"updated_at": "2026-08-11T00:23:32.085Z",
"url": "https://stspg.io/0t277q1n13cy"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-10T19:26:21.452Z",
"resolved_inferred": false,
"started_at": "2026-08-10T18:58:26.837Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Degraded Performance for United States users",
"updated_at": "2026-08-10T19:26:21.472Z",
"url": "https://stspg.io/tnhfkf34gqy2"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-10T18:27:06.000Z",
"resolved_inferred": false,
"started_at": "2026-08-10T17:49:27.339Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Major Outage for Asia Pacific users",
"updated_at": "2026-09-03T06:15:48.429Z",
"url": "https://stspg.io/vgcr2x7hp733"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T16:11:15.181Z",
"resolved_inferred": false,
"started_at": "2026-08-04T15:30:46.790Z",
"state": "resolved",
"title": "Caseware Cloud Service, Partial Outage for United States users",
"updated_at": "2026-08-04T16:11:15.197Z",
"url": "https://stspg.io/ymglh1gqvmtk"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-03T16:00:10.000Z",
"resolved_inferred": false,
"started_at": "2026-08-03T15:32:53.475Z",
"state": "resolved",
"title": "Caseware Cloud Service, Partial Outage for United States users",
"updated_at": "2026-08-03T16:39:25.746Z",
"url": "https://stspg.io/jxd2dff944vt"
},
{
"body": "The issue affecting Verity Service in the Canada, Europe, and United States regions has been resolved. \n\n The root cause was identified, and corrective actions were successfully implemented. Service has returned to normal operation, and our teams have confirmed stability across the affected regions. \n\n We will continue to monitor the environment to ensure service remains healthy. \n\n We apologize for any inconvenience and appreciate your patience throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T15:40:09.000Z",
"resolved_inferred": false,
"started_at": "2026-07-30T14:04:27.418Z",
"state": "resolved",
"title": "Verity Service for Excel, Degraded Performance for Canada, Europe and United States users",
"updated_at": "2026-07-30T16:19:58.545Z",
"url": "https://stspg.io/bzf7lkjv30hq"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-18T07:31:31.000Z",
"resolved_inferred": false,
"started_at": "2026-07-18T06:59:58.000Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Degraded Performance for United States users",
"updated_at": "2026-07-18T11:55:12.376Z",
"url": "https://stspg.io/ftmsy5k39cbp"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T16:23:07.000Z",
"resolved_inferred": false,
"started_at": "2026-07-16T14:20:19.000Z",
"state": "resolved",
"title": "Caseware Cloud Service, Degraded Performance for United States users",
"updated_at": "2026-07-18T05:17:53.273Z",
"url": "https://stspg.io/7c7r8x8xj4xs"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T21:14:42.258Z",
"resolved_inferred": false,
"started_at": "2026-07-14T19:50:45.852Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Partial Outage for Canada users",
"updated_at": "2026-07-14T21:14:42.318Z",
"url": "https://stspg.io/3xtx1qwn3k4d"
},
{
"body": "Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T06:42:14.719Z",
"resolved_inferred": false,
"started_at": "2026-07-14T04:30:12.290Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for Asia Pacific users",
"updated_at": "2026-07-14T06:42:14.746Z",
"url": "https://stspg.io/vf7mb9hvky0x"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T22:31:51.338Z",
"resolved_inferred": false,
"started_at": "2026-07-13T21:39:13.000Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions -PDF generation & Reference copy, Degraded Performance for United States users",
"updated_at": "2026-07-28T14:53:12.775Z",
"url": "https://stspg.io/cln03p7hhhkb"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T16:08:08.000Z",
"resolved_inferred": false,
"started_at": "2026-07-13T15:01:35.953Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Partial Outage for United States users",
"updated_at": "2026-07-14T05:42:15.383Z",
"url": "https://stspg.io/hnsfj3xvw5jc"
},
{
"body": "Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T21:39:44.644Z",
"resolved_inferred": false,
"started_at": "2026-07-10T20:28:55.845Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for United States users",
"updated_at": "2026-07-10T21:39:44.673Z",
"url": "https://stspg.io/8yvdh30ppl5m"
},
{
"body": "Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T15:48:11.171Z",
"resolved_inferred": false,
"started_at": "2026-07-10T13:18:32.767Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for Europe, United Kingdom users",
"updated_at": "2026-07-10T15:48:11.217Z",
"url": "https://stspg.io/8d164xlsvb5h"
},
{
"body": "Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T08:04:57.988Z",
"resolved_inferred": false,
"started_at": "2026-07-10T02:51:14.261Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for Asia Pacific users",
"updated_at": "2026-07-10T08:04:58.016Z",
"url": "https://stspg.io/dskmnz9b8kdj"
},
{
"body": "We are experiencing a Partial Outage impacting Verity Service in Canada and United States region(s).\n\nOur teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions.\n\nAn update will be provided within the hour.\n\nWe apologize for any inconvenience and appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-08T15:17:35.838Z",
"resolved_inferred": false,
"started_at": "2026-07-08T14:07:32.000Z",
"state": "resolved",
"title": "Verity Service, Partial Outage for Canada and United States users",
"updated_at": "2026-07-08T15:19:02.962Z",
"url": "https://stspg.io/54pkzvmqs331"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-04T01:59:33.274Z",
"resolved_inferred": false,
"started_at": "2026-07-03T21:09:29.898Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Partial Outage for United States users",
"updated_at": "2026-07-04T01:59:33.327Z",
"url": "https://stspg.io/vzmnzkry26vg"
},
{
"body": "This incident has been resolved.\n\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T19:13:24.698Z",
"resolved_inferred": false,
"started_at": "2026-07-01T18:37:14.404Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Carry Forward Function Degradation for United States Users",
"updated_at": "2026-07-01T19:13:24.741Z",
"url": "https://stspg.io/wp92mg227fxs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-25T09:08:33.000Z",
"resolved_inferred": false,
"started_at": "2026-06-24T13:27:52.635Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions - DAS binders, Partial Outage for United States users",
"updated_at": "2026-06-29T19:45:27.917Z",
"url": "https://stspg.io/7w98z0jds27x"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T09:55:13.273Z",
"resolved_inferred": false,
"started_at": "2026-06-19T08:39:09.000Z",
"state": "resolved",
"title": "Caseware Cloud Service, Partial Outage for Europe users",
"updated_at": "2026-06-19T09:58:56.876Z",
"url": "https://stspg.io/lj028t99fzwq"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-17T21:59:48.000Z",
"resolved_inferred": false,
"started_at": "2026-06-17T20:47:33.521Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Degraded Performance for Canada users",
"updated_at": "2026-06-23T16:40:54.054Z",
"url": "https://stspg.io/jhcdkj5q2jxb"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T13:51:59.000Z",
"resolved_inferred": false,
"started_at": "2026-06-08T13:24:15.553Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Partial Outage for Europe users",
"updated_at": "2026-06-11T18:33:22.136Z",
"url": "https://stspg.io/9v7jxk0s95g8"
},
{
"body": "The template authoring flow issue monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T23:45:22.000Z",
"resolved_inferred": false,
"started_at": "2026-06-06T07:45:00.000Z",
"state": "resolved",
"title": "Template authoring flow, Degraded Performance for Asia, Canada and Europe users",
"updated_at": "2026-07-02T18:43:44.444Z",
"url": "https://stspg.io/tp25r6k91tmf"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T17:40:18.000Z",
"resolved_inferred": false,
"started_at": "2026-06-03T12:20:24.618Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Partial Outage for Europe users",
"updated_at": "2026-06-10T17:48:30.515Z",
"url": "https://stspg.io/71d128bdd59g"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T11:05:22.162Z",
"resolved_inferred": false,
"started_at": "2026-06-03T08:45:07.000Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Degraded Performance for Europe users",
"updated_at": "2026-06-04T20:45:38.160Z",
"url": "https://stspg.io/g9mtnr3923nx"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T14:49:44.000Z",
"resolved_inferred": false,
"started_at": "2026-06-01T14:13:48.000Z",
"state": "resolved",
"title": "Caseware Cloud Service, Partial Outage for Europe users",
"updated_at": "2026-06-02T05:09:29.060Z",
"url": "https://stspg.io/gz0lf5pkd5jz"
},
{
"body": "Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-29T20:04:45.784Z",
"resolved_inferred": false,
"started_at": "2026-05-29T17:28:23.709Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for Europe, United States users",
"updated_at": "2026-05-29T20:04:45.813Z",
"url": "https://stspg.io/05r85njt2spb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-28T02:53:20.402Z",
"resolved_inferred": false,
"started_at": "2026-05-28T01:20:08.580Z",
"state": "resolved",
"title": "Agent Platform Service (AiDA), Degraded Performance for United States users",
"updated_at": "2026-05-28T02:53:20.437Z",
"url": "https://stspg.io/tb11dp4l1brt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T17:43:43.966Z",
"resolved_inferred": false,
"started_at": "2026-05-27T13:50:09.000Z",
"state": "resolved",
"title": "Agent Platform Service (AiDA), Degraded Performance for United States users",
"updated_at": "2026-05-27T17:43:43.981Z",
"url": "https://stspg.io/6kb64ywxzqp7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T14:19:07.734Z",
"resolved_inferred": false,
"started_at": "2026-05-18T13:57:58.915Z",
"state": "resolved",
"title": "Caseware.com site, Major Outage for all users",
"updated_at": "2026-05-18T14:19:07.753Z",
"url": "https://stspg.io/mmhhk4png32w"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-13T08:30:16.000Z",
"resolved_inferred": false,
"started_at": "2026-05-12T22:00:46.000Z",
"state": "resolved",
"title": "Caseware Cloud Service, Partial Outage for Europe users",
"updated_at": "2026-05-13T08:39:00.321Z",
"url": "https://stspg.io/wtt70fn33wc9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-09T08:00:56.000Z",
"resolved_inferred": false,
"started_at": "2026-05-07T07:14:42.000Z",
"state": "resolved",
"title": "Performance degradation with the delivery of (2FA) SMS messages for Caseware Cloud users in Europe.",
"updated_at": "2026-05-15T05:59:54.967Z",
"url": "https://stspg.io/cc9794y7pjl2"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T18:43:34.473Z",
"resolved_inferred": false,
"started_at": "2026-04-16T17:55:54.000Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Degraded Performance for United States users",
"updated_at": "2026-04-21T19:39:45.554Z",
"url": "https://stspg.io/cx1t0ht9bv0c"
},
{
"body": "Cloud Connectors in Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T18:13:33.274Z",
"resolved_inferred": false,
"started_at": "2026-04-13T18:13:33.177Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users",
"updated_at": "2026-04-13T18:13:33.286Z",
"url": "https://stspg.io/l4hjrsf1qph6"
},
{
"body": "Cloud Connectors in Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T18:11:33.860Z",
"resolved_inferred": false,
"started_at": "2026-04-13T14:49:44.000Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users",
"updated_at": "2026-04-13T18:11:56.201Z",
"url": "https://stspg.io/4wzxr3q4m1nv"
},
{
"body": "Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-26T16:30:28.000Z",
"resolved_inferred": false,
"started_at": "2026-03-26T01:05:31.000Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Major Outage for Canada users",
"updated_at": "2026-04-08T20:41:27.096Z",
"url": "https://stspg.io/tzwxvsj20mbf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-20T09:32:55.000Z",
"resolved_inferred": false,
"started_at": "2026-03-20T08:30:44.000Z",
"state": "resolved",
"title": "Caseware Cloud Service, Partial Outage for Canada users",
"updated_at": "2026-03-31T07:54:27.781Z",
"url": "https://stspg.io/3k8b0f7dnmk3"
},
{
"body": "SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T17:01:49.000Z",
"resolved_inferred": false,
"started_at": "2026-03-16T10:10:09.000Z",
"state": "resolved",
"title": "SmartSync Cloud Service, Degraded Performance for Europe users",
"updated_at": "2026-03-26T04:59:34.804Z",
"url": "https://stspg.io/t83j8phy04lw"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T23:00:59.000Z",
"resolved_inferred": false,
"started_at": "2026-03-11T21:45:15.000Z",
"state": "resolved",
"title": "Caseware Cloud Service Partial Outage for Asia Pacific users | SSO login failures",
"updated_at": "2026-03-17T18:16:45.662Z",
"url": "https://stspg.io/cmpzs3l2m4pb"
},
{
"body": "Sherlock monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-25T17:16:14.710Z",
"resolved_inferred": false,
"started_at": "2026-02-25T15:37:19.871Z",
"state": "resolved",
"title": "Sherlock, Degraded Performance for Canada users",
"updated_at": "2026-02-25T17:16:14.732Z",
"url": "https://stspg.io/8rlqrfg3wtzq"
},
{
"body": "Caseware Cloud Service, Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-23T14:26:08.888Z",
"resolved_inferred": false,
"started_at": "2026-02-23T13:18:03.000Z",
"state": "resolved",
"title": "Caseware Cloud Service, Cloud-based Engagement Solutions, Degraded Performance for United Kingdom, Europe  users",
"updated_at": "2026-02-23T14:26:08.909Z",
"url": "https://stspg.io/7r454f1gfw9g"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-10T23:56:17.000Z",
"resolved_inferred": false,
"started_at": "2026-02-10T14:53:49.000Z",
"state": "resolved",
"title": "Caseware Cloud Service, Performance Degradation for United Kingdom",
"updated_at": "2026-03-10T06:48:25.201Z",
"url": "https://stspg.io/3t4bnztlzg9g"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-30T15:20:27.000Z",
"resolved_inferred": false,
"started_at": "2026-01-29T13:25:41.000Z",
"state": "resolved",
"title": "Caseware Cloud Service, Partial Outage for Europe users",
"updated_at": "2026-02-13T22:10:02.383Z",
"url": "https://stspg.io/4svgdj6f6kpv"
},
{
"body": "The Issuev2 Sherlock API and the Issuev2 dataset within the Sherlock Reader/Builder are operating normally. Post-resolution monitoring has completed successfully.\n\nAt this time, the incident is considered fully resolved. We apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-29T18:46:13.667Z",
"resolved_inferred": false,
"started_at": "2026-01-28T17:12:14.068Z",
"state": "resolved",
"title": "Caseware Cloud Service - Partial Outage - Sherlock",
"updated_at": "2026-01-29T18:46:13.682Z",
"url": "https://stspg.io/0dck68qpbjrw"
},
{
"body": "Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T12:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-01-28T11:20:53.000Z",
"state": "resolved",
"title": "Caseware Cloud Service, Partial Outage for Europe users",
"updated_at": "2026-02-02T19:28:46.090Z",
"url": "https://stspg.io/m2wgh09yl449"
},
{
"body": "Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-01-22T21:46:28.519Z",
"resolved_inferred": false,
"started_at": "2026-01-22T21:14:01.996Z",
"state": "resolved",
"title": "Cloud-based Engagement Solutions, Degraded Performance for United States users",
"updated_at": "2026-01-22T21:46:28.535Z",
"url": "https://stspg.io/mmjtfvxr7dgk"
}
]
}