{
"vendor": "Check Point",
"slug": "check-point",
"platform": "statuspage",
"status_url": "https://status.checkpoint.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "partial",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-06T12:28:17Z",
"impact": "maintenance",
"last_seen": "2026-09-06T15:32:04Z",
"resolved_at": "2026-09-07T12:26:33Z",
"resolved_inferred": true,
"started_at": "2026-09-06T08:00:00.000Z",
"state": "maintenance",
"title": "Scheduled Maintenance:SASE Global Infrastructure",
"updated_at": "2026-09-06T08:00:10.690Z",
"url": "https://stspg.io/89gjxky3v11g"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T08:31:15.601Z",
"resolved_inferred": false,
"started_at": "2026-08-26T05:56:47.000Z",
"state": "resolved",
"title": "Threat Emulation and Threat Extraction services issues on EU site",
"updated_at": "2026-08-26T08:31:15.616Z",
"url": "https://stspg.io/5z3nq4c2mw7x"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T18:52:38.164Z",
"resolved_inferred": false,
"started_at": "2026-08-25T17:34:23.544Z",
"state": "resolved",
"title": "Threat Emulation services Slowness in US",
"updated_at": "2026-08-25T18:52:38.179Z",
"url": "https://stspg.io/mb421q63y623"
},
{
"body": "This incident has been resolved.\nThe IL-1 Data Center is now fully operational, and all affected gateways have been restored to normal function.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T10:46:14.664Z",
"resolved_inferred": false,
"started_at": "2026-08-25T08:19:58.362Z",
"state": "resolved",
"title": "SASE: Connectivity Failures on Israel-1 DC",
"updated_at": "2026-08-25T10:46:14.681Z",
"url": "https://stspg.io/dh6r5yf8g0cy"
},
{
"body": "Devices wrongly appeared disconnected during this time.\nErrors appeared when attempting to create or save settings - plan / gateway.\nNo impact on existing gateways connectivity.\n\nIncident time 7:00-10:00 AM UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-03T07:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-08-03T07:00:00.000Z",
"state": "resolved",
"title": "Spark Management - EU region - Error on save settings",
"updated_at": "2026-08-03T16:48:06.820Z",
"url": "https://stspg.io/btpgkpw71g4y"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T15:05:07.743Z",
"resolved_inferred": false,
"started_at": "2026-07-29T13:43:37.720Z",
"state": "resolved",
"title": "Mobile Canada degragation",
"updated_at": "2026-07-29T15:05:07.760Z",
"url": "https://stspg.io/wsd7w9yk3zgw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-12T06:33:24.801Z",
"resolved_inferred": false,
"started_at": "2026-07-12T05:47:31.414Z",
"state": "resolved",
"title": "User Center and Support Center Service Disruption",
"updated_at": "2026-07-12T06:33:24.820Z",
"url": "https://stspg.io/vvgdwxr6qhcv"
},
{
"body": "Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il\nZTA were recovered when ISP on Israel-1 was switched from Cellcom.\nSome local users that uses Cellcom\\Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-06T11:15:17.863Z",
"resolved_inferred": false,
"started_at": "2026-07-06T09:04:43.482Z",
"state": "resolved",
"title": "SASE: Zero Trust Applications Times Out",
"updated_at": "2026-07-06T11:15:17.883Z",
"url": "https://stspg.io/7jdhbvr3hgmw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-05T13:10:29.056Z",
"resolved_inferred": false,
"started_at": "2026-07-05T12:27:22.347Z",
"state": "resolved",
"title": "User Center and Support Center Service Disruption",
"updated_at": "2026-07-05T13:10:29.076Z",
"url": "https://stspg.io/mm744qwxr5w3"
},
{
"body": "This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-05T11:27:22.145Z",
"resolved_inferred": false,
"started_at": "2026-07-05T10:24:12.000Z",
"state": "resolved",
"title": "SaaS Security Outage",
"updated_at": "2026-07-05T11:27:22.162Z",
"url": "https://stspg.io/8qkd2xn3fcbd"
},
{
"body": "Incident Duration: June 29, 08:00 UTC \u2013 June 30, 09:30 UTC (~26 hours)\nAffected Services: Datatube EU Production - West Europe region\nAffected Products: CloudGuard WAF, Playblocks, XDR\n \n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n \nOverview\n \nOn June 29\u201330, 2026, EU production Datatube services experienced a partial degradation affecting data ingestion in the West Europe region, a small portion of events experienced delayed processing during this window. \n \n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n \nCustomer Impact\n \nDuring the incident window, approximately ~0.2% of total EU ingestion events were affected across products.\n \nCustomers using CloudGuard WAF, Playblocks, or XDR in the West Europe region may have experienced:\n- Delayed visibility of security events in dashboards and reports\n- Delayed data in queries covering the June 29\u201330 window\n \n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n \nIncident Timeline (UTC)\n \nJun 29 \u2013 08:00   First customer reports received; investigation initiated immediately, cross-team investigation mobilized across infrastructure, networking, and product teams.\n \nJun 29 \u2013 10:00   First mitigation applied - provided temporary partial relief.\n \nJun 29 \u2013 13:30   Second mitigation applied, narrowing the root cause scope further, also provided temporary partial relief.\n \nJun 29 \u2013 18:00   Issue confirmed as affecting multiple products; joint investigation continued.\n \nJun 29 \u2013 21:15   Capacity expanded to stabilize the environment and protect against further degradation.\n \nJun 30 \u2013 05:00   Final diagnostic steps executed to isolate root cause precisely.\n \nJun 30 \u2013 09:30   Root cause confirmed and resolved; all services fully restored.\n \nThe investigation required coordinated effort across multiple teams because early symptoms were consistent with several possible root causes. Each mitigation step both provided partial relief and helped narrow the diagnosis - this is standard practice to avoid introducing new risk while a production system is under stress.\n \n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n \nRoot Cause\n \nA misconfiguration in the EU gateway's communication protocols, which was dormant under normal operating conditions, was triggered by load introduced during routine maintenance. Once identified, the fix was straightforward and immediately effective.\n \n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n \nNext Steps & Action Items\n \n1. Audit and align protocol configurations across all regional gateways - to prevent recurrence in other regions.\n2. Add capacity alerting on all regional gateways - to detect such anomalies before they cause customer impact.\n3. Improve client-side monitoring to surface connection-level failures and latencies earlier.\n4. Introduce stress testing for sensitive network components as part of the change process - validating configurations in an isolated, production-like environment before and after any change to catch hidden issues before they reach production.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-29T08:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-29T08:00:00.000Z",
"state": "resolved",
"title": "EU Data Ingestion Disruption - June 29-30, 2026",
"updated_at": "2026-07-01T11:03:01.626Z",
"url": "https://stspg.io/9rcys9p88lkd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-27T07:50:14.516Z",
"resolved_inferred": false,
"started_at": "2026-06-27T06:35:46.174Z",
"state": "resolved",
"title": "User Center Service Disruption",
"updated_at": "2026-06-27T07:50:14.532Z",
"url": "https://stspg.io/5gf4h3kch828"
},
{
"body": "The Web SmartConsole on the Portal was unavailable for few hours, customers could work regularly with Installed SmartConsole or Streamed SmartConsole",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-21T23:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-21T23:00:00.000Z",
"state": "resolved",
"title": "S1C is availble only through SmartConsole and not the portal's Web SmartConsole",
"updated_at": "2026-06-22T10:11:01.457Z",
"url": "https://stspg.io/cz0fmn57ykws"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-10T03:37:32.995Z",
"resolved_inferred": false,
"started_at": "2026-06-10T02:52:32.305Z",
"state": "resolved",
"title": "UK Infinity Portal outage",
"updated_at": "2026-06-10T03:37:33.015Z",
"url": "https://stspg.io/6jwz4ng1ggk4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T16:26:06.605Z",
"resolved_inferred": false,
"started_at": "2026-06-08T15:27:45.939Z",
"state": "resolved",
"title": "User Center and Support Center Service Disruption",
"updated_at": "2026-06-08T16:26:06.621Z",
"url": "https://stspg.io/9mgwkhqzm6ct"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T14:28:35.999Z",
"resolved_inferred": false,
"started_at": "2026-06-08T14:04:12.129Z",
"state": "resolved",
"title": "User Center and Support Center Service Disruption",
"updated_at": "2026-06-08T14:28:36.016Z",
"url": "https://stspg.io/nggsrzj8bbh8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T12:46:14.801Z",
"resolved_inferred": false,
"started_at": "2026-06-08T12:10:22.940Z",
"state": "resolved",
"title": "User Center and Support Center Service Disruption",
"updated_at": "2026-06-08T12:46:14.819Z",
"url": "https://stspg.io/v7mn1qbdxw5p"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-07T18:59:57.919Z",
"resolved_inferred": false,
"started_at": "2026-06-07T16:50:41.953Z",
"state": "resolved",
"title": "Portal Data Services: Data Latency - US Data Residency",
"updated_at": "2026-06-07T18:59:57.936Z",
"url": "https://stspg.io/yk35kp2d3lb1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-07T14:08:18.935Z",
"resolved_inferred": false,
"started_at": "2026-06-07T12:40:42.931Z",
"state": "resolved",
"title": "User Center and Support Center Service Disruption",
"updated_at": "2026-06-07T14:08:18.951Z",
"url": "https://stspg.io/1f6383z0t1dj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T10:44:36.501Z",
"resolved_inferred": false,
"started_at": "2026-06-02T09:28:05.226Z",
"state": "resolved",
"title": "Event Forwarding export delay",
"updated_at": "2026-06-03T10:44:36.515Z",
"url": "https://stspg.io/7tzfyfzwngqm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T15:06:39.878Z",
"resolved_inferred": false,
"started_at": "2026-06-01T13:36:23.107Z",
"state": "resolved",
"title": "Policy Insights - Fail to fetch suggestions",
"updated_at": "2026-06-01T15:06:39.893Z",
"url": "https://stspg.io/p09xv7snnq81"
},
{
"body": "Some customers may experience delay in logs arrival time",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T05:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-01T05:00:00.000Z",
"state": "resolved",
"title": "Event Forwarding export delay",
"updated_at": "2026-06-02T09:25:58.509Z",
"url": "https://stspg.io/ncc0snb0fkl3"
},
{
"body": "Users were unable to access Spark gateways through the service.\n\nThe issue was caused by recent infrastructure changes that unintentionally impacted RMD access, resulting in valid access requests being rejected.\n\nThe issue was resolved at 04:25 AM UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T01:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-01T01:00:00.000Z",
"state": "resolved",
"title": "Reach my Device access failures",
"updated_at": "2026-06-01T10:58:07.958Z",
"url": "https://stspg.io/twfcfz5qpr80"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-31T12:05:41.588Z",
"resolved_inferred": false,
"started_at": "2026-05-31T11:48:09.616Z",
"state": "resolved",
"title": "updates.checkpoint.com is down",
"updated_at": "2026-05-31T12:05:41.603Z",
"url": "https://stspg.io/nmrhqpt0r63z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-13T17:32:54.503Z",
"resolved_inferred": false,
"started_at": "2026-05-13T15:40:25.664Z",
"state": "resolved",
"title": "Policy Insights - Fail to retrieve suggestions",
"updated_at": "2026-05-13T17:32:54.521Z",
"url": "https://stspg.io/mn56y2j41pq3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T15:52:15.790Z",
"resolved_inferred": false,
"started_at": "2026-04-27T14:12:42.261Z",
"state": "resolved",
"title": "Identity and Trust - Temporary Service Disruption on US region",
"updated_at": "2026-04-27T15:52:15.804Z",
"url": "https://stspg.io/5z9nvtt66gjl"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-26T10:16:51.322Z",
"resolved_inferred": false,
"started_at": "2026-04-26T09:59:34.057Z",
"state": "resolved",
"title": "User Center service disruption",
"updated_at": "2026-04-26T10:16:51.335Z",
"url": "https://stspg.io/8cp89tmpq9cp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T11:49:32.014Z",
"resolved_inferred": false,
"started_at": "2026-04-20T09:40:30.282Z",
"state": "resolved",
"title": "Reach my device service is unavailable",
"updated_at": "2026-04-20T11:49:32.031Z",
"url": "https://stspg.io/y8ffz10xjlcm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-18T19:29:47.819Z",
"resolved_inferred": false,
"started_at": "2026-04-18T18:54:53.526Z",
"state": "resolved",
"title": "Spark Management - Application errors on MSSP account type",
"updated_at": "2026-04-18T19:29:47.833Z",
"url": "https://stspg.io/674hdmlyjzn7"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T15:36:37.238Z",
"resolved_inferred": false,
"started_at": "2026-04-15T14:11:27.551Z",
"state": "resolved",
"title": "Harmony Endpoint Portal involving the Asset Management and Organizational Units",
"updated_at": "2026-04-15T15:36:37.251Z",
"url": "https://stspg.io/32rlw8vvqt4y"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-09T14:19:08.150Z",
"resolved_inferred": false,
"started_at": "2026-04-09T13:59:44.351Z",
"state": "resolved",
"title": "updates.checkpoint.com is facing a partial service disruption",
"updated_at": "2026-04-09T14:19:08.167Z",
"url": "https://stspg.io/l6w07b6g5zh0"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T11:33:29.467Z",
"resolved_inferred": false,
"started_at": "2026-04-07T06:42:51.000Z",
"state": "resolved",
"title": "WAF Policy Enforcement Degradation",
"updated_at": "2026-04-07T11:33:29.483Z",
"url": "https://stspg.io/69lzdbh9g37m"
},
{
"body": "Incident has been resolved.\n\nTimeframe: The issue started at 6:45 AM UTC and was resolved at 12:20 PM UTC.\n\nImpact: During this time, gateways failed to communicate with Spark Management and appeared disconnected in the Spark Management application.\n\nRoot Cause: An internal error caused failures in the gateway heartbeat flow due to a shared file exceeding its size limit.\n\nResolution: Proper handling and rotation mechanisms were added for this file to prevent recurrence.\n\nThe fix has been applied to all Spark Management instances across all supported regions, although the impact was limited to the EU data residency.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-27T11:59:59.395Z",
"resolved_inferred": false,
"started_at": "2026-03-27T10:21:40.804Z",
"state": "resolved",
"title": "Spark Management - EU - Gateways appear disconnected",
"updated_at": "2026-03-27T11:59:59.408Z",
"url": "https://stspg.io/nx0f0k4tq0nr"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T18:42:59.065Z",
"resolved_inferred": false,
"started_at": "2026-03-25T18:00:31.000Z",
"state": "resolved",
"title": "Infinity Portal Data Services - EU region disruption",
"updated_at": "2026-03-25T18:42:59.082Z",
"url": "https://stspg.io/nscwz2mmz9xd"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-19T22:51:19.712Z",
"resolved_inferred": false,
"started_at": "2026-03-19T18:52:27.211Z",
"state": "resolved",
"title": "Anti-Malware signature updates are currently unavailable",
"updated_at": "2026-03-19T22:51:19.725Z",
"url": "https://stspg.io/3frnvx2t08l5"
},
{
"body": "Earlier today, customers in the India region experienced connectivity issues when accessing the Harmony Endpoint Management Portal.\nDuring the incident, customers whose services were hosted in this region may have experienced:\nDifficulty accessing the Harmony Endpoint Management Portal\nConnectivity issues between Endpoint clients and the server\nThe issue started approximately 3 hours ago and has now been fully resolved.\nOur team worked with MIS to identify and address the issue, and services have returned to normal operation.\nWe apologize for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T06:49:21.867Z",
"resolved_inferred": false,
"started_at": "2026-03-16T06:49:21.803Z",
"state": "resolved",
"title": "Harmony Endpoint \u2013 Portal Connectivity Issues in India Region (Resolved)",
"updated_at": "2026-03-16T06:49:21.879Z",
"url": "https://stspg.io/mzqt3540615n"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T13:04:15.181Z",
"resolved_inferred": false,
"started_at": "2026-03-16T06:30:43.000Z",
"state": "resolved",
"title": "updates.checkpoint.com is down",
"updated_at": "2026-03-16T13:04:39.481Z",
"url": "https://stspg.io/n5nnpjpghp61"
},
{
"body": "XDR detection services are operational.\nWe are still waiting for the cloud services to become operational in UAE for the portal access.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-03T14:31:19.102Z",
"state": "identified",
"title": "Infinity XDR is unavailable in UAE region",
"updated_at": "2026-03-03T16:04:14.141Z",
"url": "https://stspg.io/7jv93hsxhjtq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-02T17:18:24.478Z",
"resolved_inferred": false,
"started_at": "2026-03-02T11:01:19.609Z",
"state": "resolved",
"title": "Harmony Endpoint \u2013 Sporadic Failures Accessing EP Portal (All Regions)",
"updated_at": "2026-03-02T17:18:24.510Z",
"url": "https://stspg.io/pthbzpf3ylkl"
},
{
"body": "We are continuing to monitor the situation as it develops.\nAWS team expects to see improvements to core services in the coming hours.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-02T08:07:43.426Z",
"state": "identified",
"title": "UAE Infinity Portal Outage",
"updated_at": "2026-03-04T07:38:24.137Z",
"url": "https://stspg.io/tl5kr2wqz36d"
},
{
"body": "ThreatCloud AI Traffic is routed to other regions. Impacted services:\nWeb Security, URL and File Reputation services.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-02T07:00:48.000Z",
"state": "monitoring",
"title": "ThreatCloud AI services in UAE region",
"updated_at": "2026-03-03T11:58:28.788Z",
"url": "https://stspg.io/0k7yb9nl3qrg"
},
{
"body": "We are continuing to work on a fix for this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-02T06:42:37.410Z",
"state": "identified",
"title": "Smart-1 Cloud is not available in UAE region",
"updated_at": "2026-03-03T16:04:29.122Z",
"url": "https://stspg.io/vcrt91xjs9z9"
},
{
"body": "Threat Emulation and Threat Extraction experience service disruptions in the UAE due to an issue of AWS (https://health.aws.amazon.com/health/status).\nTraffic is routed to other regions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-01T20:30:47.000Z",
"state": "monitoring",
"title": "SandBlast Threat Emulation & Threat Extraction services - UAE region",
"updated_at": "2026-03-03T12:00:30.493Z",
"url": "https://stspg.io/04yj2yw95dcj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-01T20:41:25.193Z",
"resolved_inferred": false,
"started_at": "2026-03-01T19:04:13.039Z",
"state": "resolved",
"title": "There is an issue Contacting Threat Emulation service in UAE region",
"updated_at": "2026-03-01T20:41:25.208Z",
"url": "https://stspg.io/mmb81x0jrtpm"
},
{
"body": "We are continuing to monitor for any further issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-01T17:13:28.090Z",
"state": "monitoring",
"title": "Harmony Endpoint \u2013 Temporary Service Disruption in UAE (United Arab Emirates) Region",
"updated_at": "2026-03-02T10:44:33.993Z",
"url": "https://stspg.io/4g4zvzpbr94z"
},
{
"body": "Harmony Mobile UAE - Operational Issues\nIssue with infrastructure of unknown origin at this point - being investigated",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-01T13:05:44.326Z",
"state": "investigating",
"title": "Harmony Mobile UAE - Operational Issues",
"updated_at": "2026-03-01T13:05:44.413Z",
"url": "https://stspg.io/0zfhxhsfd0wd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-01T11:04:26.454Z",
"resolved_inferred": false,
"started_at": "2026-03-01T08:57:49.278Z",
"state": "resolved",
"title": "AP-1 - New gateways activation failures",
"updated_at": "2026-03-01T11:04:26.470Z",
"url": "https://stspg.io/cxlk0q3tb670"
},
{
"body": "We are currently investigating this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-01T08:52:26.650Z",
"state": "investigating",
"title": "Customers may experience logs delay",
"updated_at": "2026-03-03T16:04:29.089Z",
"url": "https://stspg.io/4j49mqtx7rjb"
},
{
"body": "Final Update: macOS Tahoe 26.3 Compatibility Issue\nWe have completed our investigation into the macOS Tahoe 26.3 compatibility issue affecting a limited subset of devices running Harmony Endpoint Threat Prevention blades.\n\nThe root cause has been identified, and recovery and mitigation steps are now available.\n\nCustomers who upgraded to macOS Tahoe 26.3 and are experiencing boot issues should follow the guidance in SecureKnowledge article SK184676:\nhttps://supportcenter.checkpoint.com/supportcenter/portal?solutionid=sk184676\n\nDevices that have not yet upgraded to macOS Tahoe 26.3 should wait for a forthcoming Harmony Endpoint update before proceeding with the OS upgrade.\n\nOur engineering teams are preparing an updated client version to fully address the compatibility change introduced in macOS Tahoe 26.3.\n\nThis incident is now considered mitigated. For additional assistance, please contact Check Point Support and reference SK184676.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T23:19:08.494Z",
"resolved_inferred": false,
"started_at": "2026-02-12T14:54:50.024Z",
"state": "resolved",
"title": "Check Point Endpoint Incident: macOS 26.3 Compatibility Issue",
"updated_at": "2026-02-12T23:19:08.517Z",
"url": "https://stspg.io/pc6jlpw7l8t1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-10T22:37:27.204Z",
"resolved_inferred": false,
"started_at": "2026-02-10T21:55:42.737Z",
"state": "resolved",
"title": "Infinity portal DNS disruptions",
"updated_at": "2026-02-10T22:37:27.219Z",
"url": "https://stspg.io/x5ytthjl03l3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-10T15:54:59.935Z",
"resolved_inferred": false,
"started_at": "2026-02-10T15:39:26.241Z",
"state": "resolved",
"title": "Slowness in Threat Emulation Cloud service",
"updated_at": "2026-02-10T15:54:59.953Z",
"url": "https://stspg.io/hc35x533h5ry"
}
]
}