{
"vendor": "Cisco Systems",
"slug": "cisco-systems",
"platform": "statuspage",
"status_url": "https://status.sse.cisco.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Between 15:30 UTC and 16:50 UTC on September 11, 2026, customers routed through the Europe (Germany) data center, eu-central-1_1_1, may have experienced intermittent fail-open behavior. As a result, URL-based security policies may have been applied with default or unknown category verdicts. Some TLS decryption processing may also have been intermittently affected.\n\nThe issue has been mitigated, and the service is operating normally.\n\nWe\u2019re Here to Help\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T17:55:58.059Z",
"resolved_inferred": false,
"started_at": "2026-09-11T17:55:58.003Z",
"state": "resolved",
"title": "Cisco Secure Access \u2013 URL Policy and TLS Decryption Degradation \u2013 Europe (Germany)",
"updated_at": "2026-09-11T17:55:58.068Z",
"url": "https://stspg.io/2h946ymkn311"
},
{
"body": "The connectivity issue affecting the US (Virginia) data center has been fully resolved as of 12:22 UTC. All affected services have been validated and are operating normally.\n\nWe're Here to Help\nIf you have questions, please visit our Support page or contact your Cisco representative.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T12:24:10.583Z",
"resolved_inferred": false,
"started_at": "2026-09-10T04:03:48.238Z",
"state": "resolved",
"title": "[Cisco Secure Access] - Connectivity issue- US (Miami DCv2)",
"updated_at": "2026-09-10T12:24:10.602Z",
"url": "https://stspg.io/2tbns15vdgrm"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "maintenance",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2026-09-11T12:29:42Z",
"resolved_inferred": true,
"started_at": "2026-09-08T00:00:00.000Z",
"state": "maintenance",
"title": "Cisco Secure Access \u2013 [Planned Maintenance] Web Security, Australia, Israel, United Kingdom, US (Midwest, Pacific Northwest) \u2013 From 2026-09-08 00:00 UTC to 2026-09-10 23:30 UTC",
"updated_at": "2026-09-08T00:00:11.096Z",
"url": "https://stspg.io/3rrh4dplw3r5"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "maintenance",
"last_seen": "2026-09-11T12:29:42Z",
"resolved_at": "2026-09-12T12:30:15Z",
"resolved_inferred": true,
"started_at": "2026-09-07T22:00:00.000Z",
"state": "maintenance",
"title": "Cisco Secure Access - [Planned Maintenance] Zero Trust Access, Virginia, Miami - From 2026-09-07 22:00 UTC to 2026-09-11 22:30 UTC",
"updated_at": "2026-09-07T22:00:13.630Z",
"url": "https://stspg.io/wqwc0s2743y9"
},
{
"body": "Between approximately 14:15 and 15:40 UTC, customers using the Investigate dashboard and associated data retrieval APIs may have experienced 503 errors, unavailable graphs or data, and errors when retrieving logs or graph information. The issue has been resolved, and service has returned to normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T18:01:59.000Z",
"resolved_inferred": false,
"started_at": "2026-09-01T18:01:59.000Z",
"state": "resolved",
"title": "[Cisco Secure Access] Investigate Dashboard Degradation",
"updated_at": "2026-09-01T18:05:40.596Z",
"url": "https://stspg.io/jwf9q94k7vct"
},
{
"body": "The issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been resolved as of 18:21 UTC.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T18:22:51.000Z",
"resolved_inferred": false,
"started_at": "2026-08-31T15:08:45.000Z",
"state": "resolved",
"title": "Cisco Secure Access Service Degradation \u2013 US East (Miami) DCv2",
"updated_at": "2026-08-31T18:23:25.530Z",
"url": "https://stspg.io/kvp0xgnjjj6z"
},
{
"body": "The issue affecting Cisco Secure Access Remote Access VPN service in the US West (Oregon) region was resolved as of 18:11 UTC.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help\nIf you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T19:51:10.876Z",
"resolved_inferred": false,
"started_at": "2026-08-28T19:25:11.934Z",
"state": "resolved",
"title": "Cisco Secure Access Remote Access VPN Service Degradation \u2013 US West (Oregon)",
"updated_at": "2026-08-28T19:51:10.893Z",
"url": "https://stspg.io/981zqrb76jxs"
},
{
"body": "The issue affecting Firewall as a Service has been resolved. Service has returned to normal operation. \n\nWe\u2019re Here to Help\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T15:36:21.000Z",
"resolved_inferred": false,
"started_at": "2026-08-28T11:57:44.394Z",
"state": "resolved",
"title": "[Cisco Secure Access] \u2013 Firewall Policy Enforcement Issue - Global",
"updated_at": "2026-08-28T15:42:22.228Z",
"url": "https://stspg.io/q4glb14w1p3n"
},
{
"body": "The incident has been resolved at 13:25 UTC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T14:04:47.000Z",
"resolved_inferred": false,
"started_at": "2026-08-25T12:24:02.237Z",
"state": "resolved",
"title": "[Cisco Secure Access] \u2013 Private Resource Access Issue - Global",
"updated_at": "2026-08-25T14:10:12.162Z",
"url": "https://stspg.io/0tp5lbhm65ft"
},
{
"body": "The issue affecting the Policy Enforcement service for some customers connecting through the London data center has been resolved as of 22:46 UTC on August 24, 2026.\nBetween 22:37 UTC and 22:46 UTC, affected customers may have experienced intermittent traffic disruption through the firewall service. The impacted workload was moved to a healthy infrastructure node, and all services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T03:40:09.787Z",
"resolved_inferred": false,
"started_at": "2026-08-25T03:40:09.712Z",
"state": "resolved",
"title": "Cisco Secure Access \u2013 Policy Enforcement Traffic Disruption \u2013 United Kingdom",
"updated_at": "2026-08-25T03:40:09.800Z",
"url": "https://stspg.io/thfcgjl5ct8g"
},
{
"body": "The issue has been resolved. \n\nCustomers in US Virginia DC may have experienced traffic degradation due to a service health-check failure that caused traffic handling to move to a healthy node between 9:52 UTC to 9:58 UTC, when the issue got resolved.\n\nNo customer action is required.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T12:55:59.266Z",
"resolved_inferred": false,
"started_at": "2026-08-24T12:55:59.196Z",
"state": "resolved",
"title": "Cisco Secure Access - Traffic Degradation for 6 minutes in US Virginia",
"updated_at": "2026-08-24T12:55:59.278Z",
"url": "https://stspg.io/skr48brs5nyf"
},
{
"body": "The network issue affecting Cisco Secure Access policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected. \n\nWe\u2019re Here to Help\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T18:59:55.867Z",
"resolved_inferred": false,
"started_at": "2026-08-21T17:09:28.979Z",
"state": "resolved",
"title": "Cisco Secure Access - Policy Update Delays - Johannesburg",
"updated_at": "2026-08-21T18:59:55.880Z",
"url": "https://stspg.io/095vbj2hcd1d"
},
{
"body": "Between 12:12 UTC and 13:15 UTC, customers may have experienced default document classification values for some files in the DSPM dashboard. All other DSPM functions remained fully operational throughout this period. The issue affecting document classification within the Data Security Posture Management (DSPM) service is now resolved.\n\n Affected files will be updated automatically as soon as any activity on the file happens. No customer action is required.\n\nWe sincerely appreciate your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T13:27:18.000Z",
"resolved_inferred": false,
"started_at": "2026-08-21T13:27:18.000Z",
"state": "resolved",
"title": "[Cisco Secure Access] \u2013 Data Classification Accuracy Issue (DSPM)",
"updated_at": "2026-08-21T13:42:42.480Z",
"url": "https://stspg.io/7x9fnpvsb9sz"
},
{
"body": "The issue affecting Dashboard service with web proxy log in China data Center has been resolved.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T06:30:52.771Z",
"resolved_inferred": false,
"started_at": "2026-08-17T06:13:00.290Z",
"state": "resolved",
"title": "Cisco Secure Access - Dashboard logging issue - China ( Beijng )",
"updated_at": "2026-08-17T06:30:52.787Z",
"url": "https://stspg.io/zgnl8pfttmw4"
},
{
"body": "The issue affecting Website Access Issue in Tokyo region has been resolved.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T02:38:36.702Z",
"resolved_inferred": false,
"started_at": "2026-08-17T01:20:17.413Z",
"state": "resolved",
"title": "[Cisco Secure Access] - Intermittent Website Access Issues with Reserved IP",
"updated_at": "2026-08-17T02:38:36.724Z",
"url": "https://stspg.io/r8mzg2pjsndw"
},
{
"body": "All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal.\n\nWe sincerely appreciate your patience and understanding.\n\nWe're Here to Help\nIf you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T09:06:22.727Z",
"resolved_inferred": false,
"started_at": "2026-08-15T09:30:09.639Z",
"state": "resolved",
"title": "[Cisco Secure Access] - Intermittent Service Disruption in Multiple Regions",
"updated_at": "2026-08-19T09:06:22.759Z",
"url": "https://stspg.io/r3s5938dclwm"
},
{
"body": "Traffic has been successfully redirected away from the affected data center, and all services have been stabilized as of 05:01 UTC. Customers should now experience normal service performance. \n\nReporting services may take a few hours to fully catch up. During this time, some log and report data may appear delayed. \n\nWe sincerely appreciate your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-15T05:12:10.000Z",
"resolved_inferred": false,
"started_at": "2026-08-15T03:18:04.521Z",
"state": "resolved",
"title": "[Cisco Secure Access] - Intermittent Service Disruption in Europe (Germany)",
"updated_at": "2026-08-15T05:42:01.223Z",
"url": "https://stspg.io/4cjq1tngxk7d"
},
{
"body": "The issue affecting Remote Access VPN connectivity in the Miami, Reston, Dallas, and Jeddah data centers was resolved.\n\nServices are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help\nIf you have any questions, please contact our support team. Thank you for your understanding as we continue to improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-09T06:13:35.676Z",
"resolved_inferred": false,
"started_at": "2026-08-09T01:37:02.000Z",
"state": "resolved",
"title": "[Cisco Secure Access] Remote Access VPN Connectivity Degradation - DCv2 Sites",
"updated_at": "2026-08-09T06:26:33.879Z",
"url": "https://stspg.io/cym97r188t25"
},
{
"body": "The impact has been mitigated and this incident has been resolved.\n\nAffected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows, in the US East and Canada regions. Some onboarding-related workflows may also have experienced intermittent failures.\n\nServices have returned to normal operation.\n\nThank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T18:34:31.251Z",
"resolved_inferred": false,
"started_at": "2026-08-05T16:50:23.080Z",
"state": "resolved",
"title": "Cisco Secure Access - Intermittent Clientless Access and Enterprise Browser issues - US East and Canada",
"updated_at": "2026-08-05T18:34:31.269Z",
"url": "https://stspg.io/rrt1ym0xl0jy"
},
{
"body": "The issue affecting traffic performance in the Japan (Osaka) region has been resolved as of 09:18 UTC. All services are now operating normally, with response times and throughput fully restored.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe're Here to Help\nIf you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T09:25:40.466Z",
"resolved_inferred": false,
"started_at": "2026-08-05T06:47:03.187Z",
"state": "resolved",
"title": "Cisco Secure Access - Traffic slowness in Japan region - Japan ( Osaka )",
"updated_at": "2026-08-05T09:25:40.484Z",
"url": "https://stspg.io/4ny0fx8qtsfw"
},
{
"body": "We have mitigated the issue affecting Cisco Secure Access Firewall and VPN services in specific India and Tokyo locations.\n\nAffected customers may have experienced intermittent connectivity issues, including packet loss or temporary connection drops, for services associated with the csc_ap-south-1_1_0 location in India and the csc-apne1-1-0-0 location in Tokyo. This issue did not affect all Cisco Secure Access services or all customers in these regions.\n\nRemote Access VPN service has recovered in both affected locations, and services are currently stable. Our teams are continuing to monitor service health and have paused related maintenance activity while the incident is reviewed.\n\nWe appreciate your patience and understanding during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T20:35:27.000Z",
"resolved_inferred": false,
"started_at": "2026-08-04T20:35:27.000Z",
"state": "resolved",
"title": "Cisco Secure Access - Intermittent connectivity issues with Firewall and VPN services - India and Tokyo",
"updated_at": "2026-08-04T20:43:17.121Z",
"url": "https://stspg.io/glj70vjmdc2j"
},
{
"body": "Impact has been resolved as of 12:18 UTC, Aug 4, 2026. Affected services have been successfully brought back into rotation as of 13:02 UTC, Aug 5, 2026. All services are healthy, and the environment is operating normally.\n\nWe\u2019re Here to Help If you continue to experience issues, please contact Cisco Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T15:05:21.000Z",
"resolved_inferred": false,
"started_at": "2026-08-04T06:11:38.923Z",
"state": "resolved",
"title": "Cisco Secure Access- Traffic Disruption and VPN Connection Impact - US (Miami DCv2)",
"updated_at": "2026-08-05T11:35:26.933Z",
"url": "https://stspg.io/lcnwxscprk4t"
},
{
"body": "This issue has been resolved.\n\nCertificate issuance for Cisco Secure Access Remote Access VPN provisioning has returned to normal, and the certificate provisioning backlog has cleared. New Remote Access VPN region provisioning and first-time VPN setup workflows should now complete as expected.\n\nExisting VPN regions and active access were not expected to be impacted.\n\nThank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T23:26:08.711Z",
"resolved_inferred": false,
"started_at": "2026-07-31T18:41:40.254Z",
"state": "resolved",
"title": "Cisco Secure Access - New Organization Creation Delay",
"updated_at": "2026-07-31T23:26:08.727Z",
"url": "https://stspg.io/cd4r03jtgm0w"
},
{
"body": "This emergency maintenance activity was completed on July 30, 2026. We are publishing this notice retrospectively to provide customers with a complete record of the activity.\n\nMaintenance Details\nCisco performed emergency maintenance on the load-balancing infrastructure supporting internet traffic in the US East region. The activity addressed a known issue with the existing load balancer and involved removing the affected load-balancing component to restore service stability.\n\nDate and Time\nJuly 30, 2026, from 18:34 UTC to 19:21 UTC.\n\nImpact\nDuring the maintenance window, customers using the affected Secure Web Gateway data center may have experienced intermittent issues reaching internet destinations. Service has been restored, and no further customer action is required.\n\nAffected Region\nUS East (Miami) : csc_us-east-1_1_0\n\nWe're Here to Help\nIf you have questions or need assistance, please contact Cisco Support or your Cisco representative.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T20:00:15.000Z",
"resolved_inferred": false,
"started_at": "2026-07-30T20:00:15.000Z",
"state": "resolved",
"title": "Cisco Secure Access - [Completed Emergency Maintenance] US (Virginia) - From 2026-07-30 18:34 UTC to 2026-07-30 19:21 UTC Notification",
"updated_at": "2026-07-30T20:02:49.512Z",
"url": "https://stspg.io/yvzf5trht0x4"
},
{
"body": "This issue has been resolved.\n\nCisco Secure Access customers with policies configured to block the \"M365 Copilot\" or \"Microsoft Copilot\" application categories should no longer experience related access issues with Microsoft 365 services.\n\nCustomers who applied the previously provided workaround can review and restore their policy settings as appropriate for their organization\u2019s security requirements.\n\nThank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-25T21:10:55.299Z",
"resolved_inferred": false,
"started_at": "2026-07-25T17:07:45.919Z",
"state": "resolved",
"title": "Cisco Secure Access - Microsoft 365 access issues with Copilot category blocking - Global",
"updated_at": "2026-07-25T21:10:55.312Z",
"url": "https://stspg.io/w2hdb2plrnm2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T13:06:11.866Z",
"resolved_inferred": false,
"started_at": "2026-07-24T11:34:15.114Z",
"state": "resolved",
"title": "[Cisco Secure Access] \u2013 Network Infrastructure Issue - Global",
"updated_at": "2026-07-24T13:06:11.894Z",
"url": "https://stspg.io/zb03ngjpf6qz"
},
{
"body": "Mitigation actions have been completed, and Cisco Secure Access services are operating normally.\n\nWe're Here to Help\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T18:08:57.412Z",
"resolved_inferred": false,
"started_at": "2026-07-15T15:27:22.909Z",
"state": "resolved",
"title": "[Cisco Secure Access] - Intermittent Service Degradation - Global",
"updated_at": "2026-07-15T18:08:57.427Z",
"url": "https://stspg.io/1q434r8kb1mq"
},
{
"body": "The mitigation has been successfully completed across all regions, and the affected Identity service is operating normally.\n\nPolicy processing for ZTA traffic, ZTNA enrollment, new policy creation, and new user connections have been restored. Existing configurations and ongoing data traffic remain unaffected.\n\nWe appreciate your patience while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T14:38:00.041Z",
"resolved_inferred": false,
"started_at": "2026-07-15T09:11:01.000Z",
"state": "resolved",
"title": "[Cisco Secure Access] - Intermittent API call failures - Global",
"updated_at": "2026-07-15T14:38:00.057Z",
"url": "https://stspg.io/cyhrx5kb4fqq"
},
{
"body": "The issue affecting the Cisco Secure Access Dashboard in the China data centers has been resolved.\n\nServices are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T08:07:15.892Z",
"resolved_inferred": false,
"started_at": "2026-07-15T06:27:30.900Z",
"state": "resolved",
"title": "Cisco Secure Access - Dashboard Issue - China",
"updated_at": "2026-07-15T08:07:15.908Z",
"url": "https://stspg.io/wgql6bzrs6p0"
},
{
"body": "Between 01:40 and 02:05 UTC, we experienced intermittent policy evaluation failures in Tokyo region, resulting in fail-open conditions. During this period, some security policies may not have been applied for affected users, potentially impacting policy enforcement.\n\nServices is now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T03:22:49.054Z",
"resolved_inferred": false,
"started_at": "2026-07-15T03:22:48.991Z",
"state": "resolved",
"title": "Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Tokyo)",
"updated_at": "2026-07-15T03:22:49.064Z",
"url": "https://stspg.io/7dnrjm5pnncj"
},
{
"body": "Between 01:40 and 02:05 UTC, we experienced intermittent policy evaluation failures in Tokyo region, resulting in fail-open conditions. During this period, some security policies may not have been applied for affected users, potentially impacting policy enforcement.\n\nServices is now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T02:59:48.941Z",
"resolved_inferred": false,
"started_at": "2026-07-14T02:59:48.879Z",
"state": "resolved",
"title": "Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Tokyo)",
"updated_at": "2026-07-14T02:59:48.951Z",
"url": "https://stspg.io/sq0s1xm7ybmx"
},
{
"body": "The issue affecting dashboard component has been resolved.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T02:14:39.343Z",
"resolved_inferred": false,
"started_at": "2026-07-08T19:08:32.000Z",
"state": "resolved",
"title": "Cisco Secure Access- Dashboard Component Intermittent Issues - Global",
"updated_at": "2026-07-09T02:14:39.362Z",
"url": "https://stspg.io/1mdpqk1350f0"
},
{
"body": "The single sign-on issue affecting Cisco Security Cloud access to the Secure Access UI has been resolved. Customers should now be able to log in successfully.\n\nThank you for your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-08T17:02:32.218Z",
"resolved_inferred": false,
"started_at": "2026-07-08T16:30:49.505Z",
"state": "resolved",
"title": "Cisco Secure Access - UI Login Issues - Global",
"updated_at": "2026-07-08T17:02:32.234Z",
"url": "https://stspg.io/2p11mkld9gj2"
},
{
"body": "The issue affecting Cisco Secure Access in Australia (Sydney) has been resolved.\n\nAll services are now operating normally.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-04T07:57:20.204Z",
"resolved_inferred": false,
"started_at": "2026-07-04T03:05:03.000Z",
"state": "resolved",
"title": "Cisco Secure Access - VPN Connectivity Issues Affecting Private Application Access - Australia (Sydney)",
"updated_at": "2026-07-04T07:57:20.221Z",
"url": "https://stspg.io/439lz9x5s8jw"
},
{
"body": "The issue affecting Cisco Secure Access platform performance in the US-East region has been resolved as of 07:50 UTC.\n\nAll services are now operating normally, and security policies are being applied as expected.\n\nWe apologize for any inconvenience caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T07:52:58.030Z",
"resolved_inferred": false,
"started_at": "2026-07-02T06:15:30.000Z",
"state": "resolved",
"title": "Service Performance Update - US(Virginia)",
"updated_at": "2026-07-02T07:52:58.047Z",
"url": "https://stspg.io/wqxdlc5k7n97"
},
{
"body": "We are providing a retroactive update for an issue that affected URL filtering policy enforcement for SWG customers in the China region.\n\nBetween 20:26 UTC and 22:10 UTC on June 30, 2026, customers using URL filtering policies in China may have experienced policy enforcement issues. During this time, attempts to access sites that should have been blocked or warned may not have triggered the expected policy action, including block or warn pages.\n\nThe issue affected both China data centers and has been mitigated. URL filtering policy enforcement has been restored, and our engineering teams continue to monitor service stability and investigate the underlying cause.\n\nThank you for your patience and understanding during this incident. If you continue to experience issues, please contact Cisco Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T23:02:09.797Z",
"resolved_inferred": false,
"started_at": "2026-06-30T23:02:09.740Z",
"state": "resolved",
"title": "Cisco Secure Access - URL filtering policy enforcement issue - China",
"updated_at": "2026-06-30T23:02:09.805Z",
"url": "https://stspg.io/mmh8vp57kzgb"
},
{
"body": "The issue has been mitigated.\n\nWe\u2019re Here to Help\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T19:00:52.608Z",
"resolved_inferred": false,
"started_at": "2026-06-30T18:37:29.869Z",
"state": "resolved",
"title": "Cisco Secure Access - Scanning/AV latency in US East (Virginia)",
"updated_at": "2026-06-30T19:00:52.626Z",
"url": "https://stspg.io/c1b2vnj005tp"
},
{
"body": "The issue affecting Secure Web Gateway (SWG) service for customers connecting to the Virginia data center has been resolved.\n\nService performance has been restored, and no further impact is expected.\n\nWe appreciate your patience and understanding during this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T16:32:52.563Z",
"resolved_inferred": false,
"started_at": "2026-06-30T15:40:40.989Z",
"state": "resolved",
"title": "[Cisco Secure Access] \u2013 SWG Performance Degradation in US (Virginia)",
"updated_at": "2026-06-30T16:32:52.579Z",
"url": "https://stspg.io/4039yf2vxvf4"
},
{
"body": "This maintenance activity was completed on June 26, 2026. At the time, an update was posted through the Cisco Secure Access portal instead of a maintenance notification on the status page. We are now publishing this notice retrospectively to ensure that customers have a complete record of the activity. \n\nMaintenance Details\nRemote Access VPN IP pools were rebalanced across the two data centers in the US East region. This proactive activity was executed to improve IP capacity distribution and help accommodate future growth in VPN connections.\n\nDate and Time\nJune 26, 2026, from 09:04 UTC to 10:28 UTC.\n\nImpact\nDuring the maintenance window, active VPN sessions in the US East (Virginia) region could have experience a brief connection interruption.\nUsers with Auto Reconnect enabled should have had their VPN connections automatically re-established. Users without Auto Reconnect enabled would have need to manually reconnect using Cisco Secure Client.\n\nAffected Region\nUS East (Virginia)\n\nComponents\nRemote Access VPN\n\nWe're Here to Help\nIf you have questions or need assistance, please contact Cisco Support or your Cisco representative.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T09:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-26T09:00:00.000Z",
"state": "resolved",
"title": "Cisco Secure Access - [Completed Emergency Maintenance] IP Pool Rebalancing, US (Virginia) - From 2026-06-26 09:04 UTC to 2026-06-26 10:28 UTC Notification",
"updated_at": "2026-07-07T18:50:02.676Z",
"url": "https://stspg.io/z94yvd3r7l91"
},
{
"body": "The increased DNS response latency affecting DNS resolution services in Amsterdam has been resolved.\n\nCustomers using DNS resolution services through Amsterdam should no longer experience delayed DNS responses related to this issue.Service has been restored to normal operation.\n\nWe\u2019re Here to Help\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T16:08:01.618Z",
"resolved_inferred": false,
"started_at": "2026-06-23T15:34:30.660Z",
"state": "resolved",
"title": "[Cisco Secure Access] \u2013 DNS response latency in Amsterdam",
"updated_at": "2026-06-23T16:08:01.632Z",
"url": "https://stspg.io/jg23ql00jglz"
},
{
"body": "The issue affecting Cisco Secure Access customers in the Asia Pacific (Tokyo) region has been fully resolved. The ap-northeast-1_1_1 vEDC has been restored to rotation, and all services are operating normally.\n\nWe\u2019re Here to Help\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T17:11:58.045Z",
"resolved_inferred": false,
"started_at": "2026-06-23T01:48:16.316Z",
"state": "resolved",
"title": "Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Tokyo)",
"updated_at": "2026-06-23T17:11:58.064Z",
"url": "https://stspg.io/686slv906gbr"
},
{
"body": "We are pleased to confirm that the restoration process has been successfully completed for all previously impacted regions. The following region has now been brought back in rotation and fully operational.\n\nUS (Virginia) - us-east-1_1_0\n\nOur engineering team have verified service stability across all affected regions and all impacted regions are now operating normally.\n\nWe apologize for any inconvenience this may have caused and appreciate your patience.\n\nWe\u2019re Here to Help\n If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T09:03:31.615Z",
"resolved_inferred": false,
"started_at": "2026-06-17T15:34:22.000Z",
"state": "resolved",
"title": "[Cisco Secure Access] - Remote Access VPN Connectivity Issues",
"updated_at": "2026-06-18T09:03:31.633Z",
"url": "https://stspg.io/l6pcpk1wbg18"
},
{
"body": "Between 01:37 UTC and 07:50 UTC, the RAVPN service in the APSE2-1-1-1 cluster at the Australia (Sydney) data center experienced degradation. During this time, customers may have encountered traffic interruption through RAVPN service.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience this may have caused and appreciate your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-17T08:36:21.754Z",
"resolved_inferred": false,
"started_at": "2026-06-17T08:36:21.689Z",
"state": "resolved",
"title": "Traffic Interruption through RAVPN service in APSE2-1-1-1 Cluster, Australia (Sydney)",
"updated_at": "2026-06-17T08:36:21.765Z",
"url": "https://stspg.io/sz5g5rghjqm4"
},
{
"body": "Following a thorough investigation into the potential connectivity issues reported for Remote Browser Isolation in the Tokyo region, we have confirmed that the service was never impacted. The service remained fully operational throughout the period.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-17T04:02:39.000Z",
"resolved_inferred": false,
"started_at": "2026-06-16T21:52:42.000Z",
"state": "resolved",
"title": "Cisco Secure Access - Remote Browser Isolation intermittent issues - Tokyo",
"updated_at": "2026-06-17T05:06:38.787Z",
"url": "https://stspg.io/b01kqf9x1jzh"
},
{
"body": "An issue affecting Web Security service traffic in the Singapore region was identified and resolved. Service was restored at 23:43 UTC on June 15, 2026.\n\nService has been restored, and no further impact is expected.\n\nWe appreciate your patience and understanding during this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T21:53:33.891Z",
"resolved_inferred": false,
"started_at": "2026-06-15T23:05:08.232Z",
"state": "resolved",
"title": "Cisco Secure Access - Web Security traffic degradation - Singapore",
"updated_at": "2026-06-16T21:53:33.908Z",
"url": "https://stspg.io/fxkmx7l476jd"
},
{
"body": "The issue affecting Web Security service traffic in the Tokyo region has been resolved.\n\nCustomers whose traffic was routed through this region may have experienced intermittent traffic degradation, where some TCP connection attempts may have failed or timed out.\n\nService has been restored, and no further impact is expected.\n\nWe appreciate your patience and understanding during this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-15T23:03:41.331Z",
"resolved_inferred": false,
"started_at": "2026-06-15T23:00:07.082Z",
"state": "resolved",
"title": "Cisco Secure Access - Web Security traffic degradation - Tokyo",
"updated_at": "2026-06-15T23:03:41.346Z",
"url": "https://stspg.io/38by486jhrwl"
},
{
"body": "The issue affecting SWG security inspection services in China has been resolved.\n\nCustomers using SWG in this region should no longer experience fail-open scenarios for the affected DLP or file inspection workflows. Normal inspection behavior has been restored.\n\nWe appreciate your patience and understanding during this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-14T19:55:28.481Z",
"resolved_inferred": false,
"started_at": "2026-06-14T19:02:11.103Z",
"state": "resolved",
"title": "Cisco Secure Access - Web security inspection fail-open scenarios - China",
"updated_at": "2026-06-14T19:55:28.494Z",
"url": "https://stspg.io/npl497dy43pq"
},
{
"body": "Between 18:06 and 18:46 UTC on June 12, 2026, some customers using the Umbrella/Cisco SSE DNS resolver service with DNSCrypt may have experienced DNS resolution issues when traffic was served through Atlanta.\n\nThe issue has been resolved, and DNS resolution has been restored. No further impact is expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-12T21:02:32.000Z",
"resolved_inferred": false,
"started_at": "2026-06-12T21:02:32.000Z",
"state": "resolved",
"title": "Cisco Secure Access - DNSCrypt DNS resolution issues - Atlanta",
"updated_at": "2026-06-12T22:19:51.533Z",
"url": "https://stspg.io/yj3pbpx1x5sh"
},
{
"body": "Customers using DNS Steering Destinations with Resource Connector Groups in ZTA Profiles may experience issues with the related DNS steering after changes are made to the associated Resource Connector Group.\n\nWhen private resources are added to or removed from a Resource Connector Group, the DNS Steering Destination may no longer remain properly associated with that group. If this occurs, the defined DNS resolution through the Resource Connector Group may fail.\n\nAs a mitigation step, customers can re-attach the Resource Connector Group to the affected DNS Steering Destination and save the DNS Steering Destination.\n\nOur engineering team is actively investigating. Updates and additional details will be provided as new information becomes available.\n\nWe appreciate your patience and understanding during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-10T01:26:12.974Z",
"resolved_inferred": false,
"started_at": "2026-06-10T01:26:12.910Z",
"state": "resolved",
"title": "Cisco Secure Access - DNS Steering issues with Resource Connector Groups - Global",
"updated_at": "2026-06-10T01:26:12.984Z",
"url": "https://stspg.io/1xn3ztd2vdzp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T12:31:46.389Z",
"resolved_inferred": false,
"started_at": "2026-06-05T08:55:28.483Z",
"state": "resolved",
"title": "Cisco Secure Access - Core service components Partial outage- Europe (Germany)",
"updated_at": "2026-06-05T12:31:46.407Z",
"url": "https://stspg.io/pwf3w5148zn0"
},
{
"body": "On June 4th, 2026, between 17:09 UTC and 18:18 UTC, users experienced intermittent unavailability within specific components of the Cisco Umbrella and Cisco Secure Access dashboards.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nWe\u2019re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T19:13:32.693Z",
"resolved_inferred": false,
"started_at": "2026-06-04T19:13:32.626Z",
"state": "resolved",
"title": "Cisco Secure Access: Intermittent Unavailability of Dashboard Components \u2013 Global",
"updated_at": "2026-06-04T19:13:32.703Z",
"url": "https://stspg.io/z6jz27fxs55r"
},
{
"body": "This incident has been resolved. Engineering has restored Cisco Umbrella and Cisco Secure Access dashboard functionality, including impacted policy and administrative workflows.\n\nWe will continue monitoring service health and completing follow-up analysis. No further customer impact is expected at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T00:46:45.188Z",
"resolved_inferred": false,
"started_at": "2026-06-03T20:02:03.708Z",
"state": "resolved",
"title": "Cisco Secure Access: Dashboard Components Not Loading for Customers \u2013 Global",
"updated_at": "2026-06-04T00:46:45.207Z",
"url": "https://stspg.io/6471mf23r9vh"
},
{
"body": "The issue has now been resolved, and normal service has been restored. We apologize for any inconvenience caused and appreciate your patience while we addressed the problem.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-11T12:29:42Z",
"resolved_at": "2026-06-02T20:54:40.847Z",
"resolved_inferred": false,
"started_at": "2026-06-02T20:49:58.000Z",
"state": "resolved",
"title": "AVC Fail-Open with App Control Connection Timeout - Mexico Region",
"updated_at": "2026-06-02T21:01:44.240Z",
"url": "https://stspg.io/f4qsk9r1gfyn"
},
{
"body": "The issue affecting the block page service for customers connecting to the LAX data center has been mitigated.\n\nCustomers should no longer experience intermittent timeouts when accessing websites blocked by policy, and block pages should now load as expected.\n\nOur engineering team will continue to monitor the service to ensure stability. We appreciate your patience and understanding during this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-05-29T21:36:31.623Z",
"resolved_inferred": false,
"started_at": "2026-05-29T21:32:21.410Z",
"state": "resolved",
"title": "Cisco Secure Access - Intermittent Block Page Timeouts - LAX",
"updated_at": "2026-05-29T21:36:31.637Z",
"url": "https://stspg.io/dbtb0ndg1cff"
},
{
"body": "We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.\n\nCustomers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.\n\nOur engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.\n\nIf you require any assistance, please contact us. We will provide guidance on the necessary actions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-02T05:55:48.917Z",
"state": "identified",
"title": "[Cisco Secure Access] - Connectivity Issue \u2013 Dubai",
"updated_at": "2026-04-27T17:47:22.605Z",
"url": "https://stspg.io/bdhg3fqfw669"
}
]
}