{
"vendor": "Cisco Umbrella",
"slug": "cisco-umbrella",
"platform": "statuspage",
"status_url": "https://status.umbrella.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Between approximately 14:15 and 15:40 UTC, customers using the Investigate dashboard and associated data retrieval APIs may have experienced 503 errors, unavailable graphs or data, and errors when retrieving logs or graph information. The issue has been resolved, and service has returned to normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T18:00:25.000Z",
"resolved_inferred": false,
"started_at": "2026-09-01T18:00:25.000Z",
"state": "resolved",
"title": "[Umbrella] Investigate Dashboard Degradation",
"updated_at": "2026-09-01T18:05:00.919Z",
"url": "https://stspg.io/plgrp35bscr8"
},
{
"body": "The network issue affecting Cisco Umbrella policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected.\n\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-21T19:00:23.629Z",
"resolved_inferred": false,
"started_at": "2026-08-21T17:07:14.941Z",
"state": "resolved",
"title": "Cisco Umbrella - Policy Update Delays",
"updated_at": "2026-08-21T19:03:19.644Z",
"url": "https://stspg.io/dyz91fcy2j05"
},
{
"body": "The issue affecting incorrectly categorized DNS Tunneling VPN issue for some domains has been resolved.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b>We\u2019re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T07:26:20.302Z",
"resolved_inferred": false,
"started_at": "2026-08-20T03:18:07.245Z",
"state": "resolved",
"title": "Cisco Umbrella - DNS Policy issue - Global",
"updated_at": "2026-08-20T07:26:20.321Z",
"url": "https://stspg.io/bz187xj4vvj5"
},
{
"body": "The capacity condition affecting Europe (France) has been resolved. Cisco Secure Connect Remote Access client connections are operating normally.\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T16:20:25.285Z",
"resolved_inferred": false,
"started_at": "2026-08-19T07:49:41.000Z",
"state": "resolved",
"title": "[Cisco Secure Connect] \u2013 New Connections Redirected in Europe (France)",
"updated_at": "2026-08-19T16:20:25.302Z",
"url": "https://stspg.io/d1vhhb36dkxl"
},
{
"body": "The connectivity issue in the Palo Alto data center is now resolved. All services are restored and the site is back in rotation. We have confirmed that traffic flow is stable. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T07:51:54.989Z",
"resolved_inferred": false,
"started_at": "2026-08-17T15:56:20.048Z",
"state": "resolved",
"title": "[Cisco Secure Connect and Umbrella] - Connectivity Issue - Palo Alto",
"updated_at": "2026-08-20T07:52:26.160Z",
"url": "https://stspg.io/hrhv08b6jfql"
},
{
"body": "All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal.\n\nWe sincerely appreciate your patience and understanding.\n\n<b>We're Here to Help</b>\nIf you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T09:04:57.695Z",
"resolved_inferred": false,
"started_at": "2026-08-15T09:52:06.893Z",
"state": "resolved",
"title": "[Cisco Secure Connect] - Intermittent Service Disruption in Multiple Regions",
"updated_at": "2026-08-19T09:04:57.710Z",
"url": "https://stspg.io/0w85j4rflhtr"
},
{
"body": "Traffic has been successfully redirected away from the affected data center, and all services have been stabilized as of 05:01 UTC.\n\nCustomers should now experience normal service performance. If your connection has not restored automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location. Reporting services may take a few hours to fully catch up. During this time, some log and report data may appear delayed. \n\nWe sincerely appreciate your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-15T05:12:25.000Z",
"resolved_inferred": false,
"started_at": "2026-08-15T03:23:03.841Z",
"state": "resolved",
"title": "[Cisco Umbrella/Secure Connect] \u2013 Intermittent Service Disruption in Europe (Germany)",
"updated_at": "2026-08-15T05:41:48.291Z",
"url": "https://stspg.io/lybj0qypcxv7"
},
{
"body": "This issue has been resolved. Cisco Umbrella customers are now able to download Cisco Secure Client from the dashboard.\n\n<b>We're Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T17:26:04.086Z",
"resolved_inferred": false,
"started_at": "2026-08-14T17:16:23.868Z",
"state": "resolved",
"title": "Cisco Umbrella - Cisco Secure Client Download Issue - Global",
"updated_at": "2026-08-14T17:26:04.104Z",
"url": "https://stspg.io/ftx05g3h2b64"
},
{
"body": "Between approximately 11:52 UTC and 12:12 UTC on August 12, 2026, customers connecting through the India (Mumbai) data center may have experienced a brief network disruption. During this period, some customers may have experienced disconnections, reduced traffic throughput, or difficulty establishing new connections. \nService was restored as of 12:12 UTC, and all services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b>We're Here to Help</b>\nIf you continue to experience issues, please contact Cisco Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T12:33:01.299Z",
"resolved_inferred": false,
"started_at": "2026-08-12T12:33:01.236Z",
"state": "resolved",
"title": "[Cisco Secure Connect] \u2013 Network Connectivity Disruption -  India (Mumbai)",
"updated_at": "2026-08-12T12:33:01.311Z",
"url": "https://stspg.io/r6yt1zbp4s4x"
},
{
"body": "This issue has been resolved.\n\nCisco Secure Connect resiliency region provisioning has returned to normal, and customers should no longer experience issues provisioning new resiliency regions. Current connectivity was not expected to be impacted during this incident.\n\nThank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T16:53:42.513Z",
"resolved_inferred": false,
"started_at": "2026-08-05T11:59:12.687Z",
"state": "resolved",
"title": "[Cisco Secure Connect] \u2013 Resiliency Region Provisioning Issue \u2013 Global",
"updated_at": "2026-08-05T16:53:42.530Z",
"url": "https://stspg.io/bkssjgmvzc3l"
},
{
"body": "The issue affecting Cisco Umbrella Cloud Delivered Firewall policy enforcement in Singapore has been resolved. Services have returned to normal operation.\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T20:17:45.504Z",
"resolved_inferred": false,
"started_at": "2026-08-04T19:50:02.000Z",
"state": "resolved",
"title": "Cisco Umbrella - Cloud Delivered Firewall User Identity Policy Enforcement Issue - Singapore",
"updated_at": "2026-08-04T20:17:45.517Z",
"url": "https://stspg.io/7z2yfg07mh11"
},
{
"body": "This issue has been resolved.\n\nCisco Secure Connect Remote Access Client connectivity through the Mumbai and Chennai locations has been restored, and the affected services have returned to normal operation.\n\nThank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T19:51:11.971Z",
"resolved_inferred": false,
"started_at": "2026-07-31T18:08:16.069Z",
"state": "resolved",
"title": "Cisco Secure Connect - Connectivity issues in India - Mumbai and Chennai",
"updated_at": "2026-07-31T19:51:11.988Z",
"url": "https://stspg.io/qmmm1219t6z5"
},
{
"body": "Certificate provisioning has returned to normal processing, and new connection provisioning and onboarding requests are completing successfully.\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T21:23:01.834Z",
"resolved_inferred": false,
"started_at": "2026-07-31T15:21:53.407Z",
"state": "resolved",
"title": "Cisco Secure Connect - New Connection Provisioning Impact in Frankfurt, London and Copenhagen",
"updated_at": "2026-07-31T21:23:01.869Z",
"url": "https://stspg.io/vh6y3y6rnf4f"
},
{
"body": "This issue has been resolved.\n\nCisco Umbrella customers with DNS policies configured to block the \"M365 Copilot\" or \"Microsoft Copilot\" application categories should no longer experience related access issues with Microsoft 365 services.\n\nCustomers who applied the previously provided workaround can review and restore their DNS policy settings as appropriate for their organization\u2019s security requirements.\n\nThank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-25T21:09:43.726Z",
"resolved_inferred": false,
"started_at": "2026-07-25T14:54:46.851Z",
"state": "resolved",
"title": "Cisco Umbrella - Microsoft 365 access issues with Copilot category blocking - Global",
"updated_at": "2026-07-25T21:09:43.741Z",
"url": "https://stspg.io/jx3d6qgm8b8q"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T13:06:04.338Z",
"resolved_inferred": false,
"started_at": "2026-07-24T11:39:33.332Z",
"state": "resolved",
"title": "[Cisco Umbrella/Secure Connect] \u2013 Network Infrastructure Issue - Global",
"updated_at": "2026-07-24T13:06:04.359Z",
"url": "https://stspg.io/lrrl4cbdkjpr"
},
{
"body": "This issue has been resolved.\n\nCisco Umbrella customers using HTTPS inspection in the Los Angeles and Miami regions should no longer experience certificate warnings or errors when accessing websites or applications inspected by Cisco Umbrella.\n\nThank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-21T23:04:00.875Z",
"resolved_inferred": false,
"started_at": "2026-07-21T22:08:36.512Z",
"state": "resolved",
"title": "Cisco Umbrella - Certificate errors with HTTPS inspection - US (Los Angeles and Miami)",
"updated_at": "2026-07-21T23:04:00.891Z",
"url": "https://stspg.io/052k9kbt2c6z"
},
{
"body": "This issue has been resolved.\n\nMetric links on the Umbrella Overview dashboard page are now directing customers to the expected Activity page.\n\nThank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-21T00:37:00.241Z",
"resolved_inferred": false,
"started_at": "2026-07-20T23:41:47.310Z",
"state": "resolved",
"title": "Cisco Umbrella - Overview dashboard links not directing to Activity page - Global",
"updated_at": "2026-07-21T00:37:00.259Z",
"url": "https://stspg.io/5j9mjz9z17zj"
},
{
"body": "Mitigation actions have been completed, and Umbrella services are operating normally.\n\n<b>We're Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T18:09:24.286Z",
"resolved_inferred": false,
"started_at": "2026-07-15T15:32:29.000Z",
"state": "resolved",
"title": "[Cisco Umbrella] - Intermittent Service Degradation - Global",
"updated_at": "2026-07-15T18:09:24.302Z",
"url": "https://stspg.io/dkkc73v7w8t3"
},
{
"body": "The mitigation has been successfully completed across all regions, and the affected Identity service is operating normally.\n\nPolicy processing for ZTA traffic, ZTNA enrollment, new policy creation, and new user connections have been restored. Existing configurations and ongoing data traffic remain unaffected.\n\nWe appreciate your patience while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T14:37:15.798Z",
"resolved_inferred": false,
"started_at": "2026-07-15T09:11:19.000Z",
"state": "resolved",
"title": "Cisco Umbrella - Intermittent API call failures  - Global",
"updated_at": "2026-07-15T14:37:15.814Z",
"url": "https://stspg.io/gszptjftdtxf"
},
{
"body": "The connectivity issues affecting the Mexico region have been resolved. The data center was brought back into rotation at 10:20 UTC, and all services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b><big>We're Here to Help</big></b>\nIf you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to improve your Cisco Umbrella experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-11T10:32:00.735Z",
"resolved_inferred": false,
"started_at": "2026-07-10T23:21:19.000Z",
"state": "resolved",
"title": "Cisco Umbrella - DNS and Secure Web Gateway timeout errors - North America (Mexico)",
"updated_at": "2026-07-11T10:32:00.752Z",
"url": "https://stspg.io/77dtt93klcjg"
},
{
"body": "The issue affecting dashboard component has been resolved.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b>We\u2019re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T02:13:50.724Z",
"resolved_inferred": false,
"started_at": "2026-07-08T19:09:43.139Z",
"state": "resolved",
"title": "Cisco Umbrella- Dashboard Component Intermittent Issues - Global",
"updated_at": "2026-07-09T02:13:50.758Z",
"url": "https://stspg.io/1g006b7cjq0h"
},
{
"body": "The single sign-on issue affecting Cisco Security Cloud access to the Umbrella UI has been resolved. Customers should now be able to log in successfully.\n\nThank you for your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-08T16:55:46.000Z",
"resolved_inferred": false,
"started_at": "2026-07-08T16:32:21.961Z",
"state": "resolved",
"title": "Cisco Umbrella - UI Login Issues - Global",
"updated_at": "2026-07-08T16:56:16.746Z",
"url": "https://stspg.io/qtw50kvqrrt9"
},
{
"body": "The issue affecting certificate issuance and renewal for the Cisco Secure Connect platform globally between 12:16 UTC and 13:00 UTC on July 07, 2026 has been resolved. All services are now operating normally, and customers can resume onboarding and provisioning new sites.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b>We're Here to Help</b>\nIf you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure onnect experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T13:14:58.173Z",
"resolved_inferred": false,
"started_at": "2026-07-07T13:14:58.102Z",
"state": "resolved",
"title": "[Cisco Secure Connect] \u2013 Certificate Issuance and Renewal Issue - Global",
"updated_at": "2026-07-07T13:14:58.186Z",
"url": "https://stspg.io/pq8prlplmt55"
},
{
"body": "The increased DNS response latency affecting DNS resolution services in Amsterdam has been resolved.\n\nCustomers using DNS resolution services through Amsterdam should no longer experience delayed DNS responses related to this issue.Service has been restored to normal operation.\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T16:08:11.131Z",
"resolved_inferred": false,
"started_at": "2026-06-23T15:29:38.160Z",
"state": "resolved",
"title": "[Cisco Umbrella] \u2013 DNS response latency in Amsterdam",
"updated_at": "2026-06-23T16:08:11.147Z",
"url": "https://stspg.io/n0ncz294rqhn"
},
{
"body": "Between 13:33 UTC and 14:13 UTC on 18 June 2026, customers connected through the London location experienced disruption to traffic processing. The issue has been resolved, and services are operating normally.\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T14:24:34.847Z",
"resolved_inferred": false,
"started_at": "2026-06-18T14:24:34.795Z",
"state": "resolved",
"title": "Cisco Secure Connect - Connectivity Issues in London Data Center",
"updated_at": "2026-06-18T14:24:34.856Z",
"url": "https://stspg.io/ll72l5bqp4tj"
},
{
"body": "The issue affecting the SL VPN service has been resolved.\n\nCustomers connecting to the Ashburn, Miami, and France DCs should no longer experience SL VPN traffic interruptions. Service has been restored, and no further impact is expected.\n\nWe appreciate your patience and understanding during this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T00:13:29.063Z",
"resolved_inferred": false,
"started_at": "2026-06-17T20:34:37.987Z",
"state": "resolved",
"title": "SL VPN Traffic Interruption Affecting Multiple Customers",
"updated_at": "2026-06-18T00:13:29.080Z",
"url": "https://stspg.io/vkyyccky4lnl"
},
{
"body": "The issue affecting the Umbrella Networks page has been resolved as of 18:55 UTC.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b>We\u2019re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-16T19:06:42.000Z",
"resolved_inferred": false,
"started_at": "2026-06-16T18:07:02.158Z",
"state": "resolved",
"title": "Umbrella networks page not showing correct primary policy",
"updated_at": "2026-06-16T19:07:08.542Z",
"url": "https://stspg.io/0d2z22jnvp6j"
},
{
"body": "The connectivity issues affecting Cisco Umbrella services in the Rio de Janeiro region have been resolved. All services are now operating normally and performance has returned to expected levels.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b><big>We\u2019re Here to Help</big></b>\nIf you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to improve your Cisco Umbrella experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-14T03:20:41.000Z",
"resolved_inferred": false,
"started_at": "2026-06-13T23:24:17.348Z",
"state": "resolved",
"title": "Cisco Umbrella - ISP packet loss affecting service traffic - Brazil",
"updated_at": "2026-06-14T03:21:40.605Z",
"url": "https://stspg.io/j0ftx7zv6t2q"
},
{
"body": "Between 18:06 and 18:46 UTC on June 12, 2026, some customers using the Umbrella/Cisco SSE DNS resolver service with DNSCrypt may have experienced DNS resolution issues when traffic was served through Atlanta.\n\nThe issue has been resolved, and DNS resolution has been restored. No further impact is expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-12T20:59:37.000Z",
"resolved_inferred": false,
"started_at": "2026-06-12T20:59:37.000Z",
"state": "resolved",
"title": "Cisco Umbrella - DNSCrypt DNS resolution issues - Atlanta",
"updated_at": "2026-06-12T22:19:13.770Z",
"url": "https://stspg.io/4st9z0hjqb2q"
},
{
"body": "On June 4th, 2026, between 17:09 UTC and 18:18 UTC, users experienced intermittent unavailability within specific components of the Cisco Umbrella and Cisco Secure Access dashboards.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b>We\u2019re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T19:14:25.903Z",
"resolved_inferred": false,
"started_at": "2026-06-04T19:14:25.847Z",
"state": "resolved",
"title": "Cisco Umbrella - Intermittent Unavailability of Dashboard Components \u2013 Global",
"updated_at": "2026-06-04T19:14:25.916Z",
"url": "https://stspg.io/z6p4z5b4yb1f"
},
{
"body": "This incident has been resolved. Engineering has restored Cisco Umbrella and Cisco Secure Access dashboard functionality, including impacted policy and administrative workflows.\n\nWe will continue monitoring service health and completing follow-up analysis. No further customer impact is expected at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T00:46:55.779Z",
"resolved_inferred": false,
"started_at": "2026-06-03T20:08:24.312Z",
"state": "resolved",
"title": "Cisco Umbrella - Dashboard Components Not Loading for Customers \u2013 Global",
"updated_at": "2026-06-04T00:46:55.796Z",
"url": "https://stspg.io/d8hvpc9dbn88"
},
{
"body": "The issue affecting services in the Rio de Janeiro region has been resolved. The affected infrastructure has been restored and returned to service, and traffic is now routing normally. Thank you for your patience.\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T17:27:05.000Z",
"resolved_inferred": false,
"started_at": "2026-06-01T15:07:05.484Z",
"state": "resolved",
"title": "[Cisco Secure Connect] Service Disruption in Rio de Janeiro Region",
"updated_at": "2026-06-01T17:28:10.251Z",
"url": "https://stspg.io/ysmdpr8sv3pt"
},
{
"body": "The issues affecting Cisco Umbrella services in the Johannesburg (South Africa) datacenter regions have been resolved. All services are now operating normally.\n\n<b>We\u2019re Here to Help</b> \nIf you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Umbrella experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T11:02:14.000Z",
"resolved_inferred": false,
"started_at": "2026-06-01T07:12:52.000Z",
"state": "resolved",
"title": "Cisco Umbrella - Connectivity Issue \u2013 Dubai, Czechia (Europe), Paris (Europe) and Johannesburg (South Africa)",
"updated_at": "2026-06-01T11:27:01.242Z",
"url": "https://stspg.io/fs2p7ggg0p0f"
},
{
"body": "The issue affecting the block page service for customers connecting to the LAX data center has been mitigated.\n\nCustomers should no longer experience intermittent timeouts when accessing websites blocked by policy, and block pages should now load as expected.\n\nOur engineering team will continue to monitor the service to ensure stability. We appreciate your patience and understanding during this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-29T21:36:24.064Z",
"resolved_inferred": false,
"started_at": "2026-05-29T21:31:10.690Z",
"state": "resolved",
"title": "Cisco Umbrella - Intermittent Block Page Timeouts - LAX",
"updated_at": "2026-05-29T21:36:24.082Z",
"url": "https://stspg.io/fsrhfxvm8sw0"
},
{
"body": "The issue affecting the download of new Virtual Appliance (VA) images for Cisco Umbrella has been resolved.\n\nCustomers should now be able to successfully download and deploy new virtual appliance instances. Existing virtual appliance upgrades and already deployed instances were not impacted during this issue.\n\nOur engineering teams have implemented the necessary fixes and confirmed that download functionality has been restored.\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-25T01:24:24.270Z",
"resolved_inferred": false,
"started_at": "2026-05-25T00:59:34.979Z",
"state": "resolved",
"title": "[Cisco Umbrella] \u2013 VA Image Download Disruption - Global",
"updated_at": "2026-05-25T01:24:24.297Z",
"url": "https://stspg.io/xq86b781vhld"
},
{
"body": "The issue affecting SRV record resolution for LDAP and Kerberos services has been resolved.\n\nCustomers should no longer experience authentication issues, including intermittent login failures or problems accessing domain resources that rely on LDAP or Kerberos. All services are operating normally.\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-14T17:45:49.032Z",
"resolved_inferred": false,
"started_at": "2026-05-13T23:32:25.959Z",
"state": "resolved",
"title": "Umbrella - SRV record resolution failures affecting LDAP and Kerberos - North America and India",
"updated_at": "2026-05-14T17:45:49.045Z",
"url": "https://stspg.io/yg6336thbsl3"
},
{
"body": "All network tunnel functionality is now operating normally. Customers can create new tunnels, and existing tunnels and their configurations remain fully functional. Thank you for your patience during this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-11T12:16:04.421Z",
"resolved_inferred": false,
"started_at": "2026-05-11T10:39:43.435Z",
"state": "resolved",
"title": "Umbrella - Network tunnel connectivity issues - Europe",
"updated_at": "2026-05-11T12:16:14.261Z",
"url": "https://stspg.io/jz3nzw2qt7f1"
},
{
"body": "The recent network tunnel connectivity issue has been resolved. All services are operating normally, and customers can now create and manage network tunnels as expected. We will continue to monitor for stability.\n\nThank you for your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-11T13:37:48.448Z",
"resolved_inferred": false,
"started_at": "2026-05-11T07:12:17.164Z",
"state": "resolved",
"title": "Umbrella - Network tunnel performance degradation - Europe (Germany)",
"updated_at": "2026-05-11T13:37:48.462Z",
"url": "https://stspg.io/vds50fg6mjww"
},
{
"body": "The issue affecting Cisco Umbrella and Secure Connect in Europe Germany Data Center has been resolved.\n\nAll services are now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b>We\u2019re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-11T04:55:08.458Z",
"resolved_inferred": false,
"started_at": "2026-05-09T07:03:02.397Z",
"state": "resolved",
"title": "Umbrella - Connectivity issue - Europe",
"updated_at": "2026-05-12T16:59:54.224Z",
"url": "https://stspg.io/16md1yk54zw5"
},
{
"body": "The third-party vendor has resolved the certificate provisioning issue, and onboarding processes are now working as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T21:54:50.753Z",
"resolved_inferred": false,
"started_at": "2026-04-29T19:11:05.351Z",
"state": "resolved",
"title": "Onboarding Failures in Cisco Secure Connect",
"updated_at": "2026-04-29T21:54:50.772Z",
"url": "https://stspg.io/llcmyj3tvrst"
},
{
"body": "The issue affecting Zero Trust Access enrollment for some users is resolved.\n\nWe\u2019re Here to Help \nIf you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T12:46:05.822Z",
"resolved_inferred": false,
"started_at": "2026-04-08T10:31:46.453Z",
"state": "resolved",
"title": "Cisco Secure Connect - Zero Trust Access Enrollment Issues (Global)",
"updated_at": "2026-04-08T12:46:05.836Z",
"url": "https://stspg.io/v87dcqqvtqm3"
},
{
"body": "The service performance issues affecting our Umbrella/Secure Connect platform in the Chennai and Mumbai regions have been resolved. Our engineering team has stabilized the environment, and all services are now operating as expected.\n\n<b>We\u2019re Here to Help</b> \nThank you for your patience and understanding while we worked to restore full service. If you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T06:14:41.916Z",
"resolved_inferred": false,
"started_at": "2026-04-07T05:00:25.000Z",
"state": "resolved",
"title": "Umbrella/ Secure Connect - Service Performance Update in Asia",
"updated_at": "2026-04-07T06:14:41.933Z",
"url": "https://stspg.io/sqcl50v2cgbr"
},
{
"body": "We are pleased to confirm that the issue affecting the Remote Browser Isolation (RBI) service in the Middle East (UAE) data center has been resolved. All services are now operating normally, and customers should no longer experience \"fail open\" errors or unexpected behavior when accessing the RBI service.\n\nThank you for your patience and understanding while we worked to restore full service. If you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T11:17:22.772Z",
"resolved_inferred": false,
"started_at": "2026-04-01T04:26:03.933Z",
"state": "resolved",
"title": "Cisco Umbrella - Remote Browser Isolation service - Middle East (UAE)",
"updated_at": "2026-04-01T11:17:22.788Z",
"url": "https://stspg.io/nfyzypdd4f8r"
},
{
"body": "We are pleased to confirm that the timeout and slow connection issue affecting services in the Manchester (man1) data center has been fully resolved. All services are now operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-26T13:08:39.796Z",
"resolved_inferred": false,
"started_at": "2026-03-26T12:53:37.122Z",
"state": "resolved",
"title": "[Umbrella/ Secure Connect] \u2013 Timeout and Connection Issue \u2013 Manchester data center",
"updated_at": "2026-03-26T13:08:39.812Z",
"url": "https://stspg.io/hqsjp68fqxlw"
},
{
"body": "The issue affecting Cisco Umbrella customers in the Vancouver (YVR) region has been resolved.All services are now operating normally. \n\n<b>We\u2019re Here to Help</b>\n If you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-24T21:07:03.744Z",
"resolved_inferred": false,
"started_at": "2026-03-24T19:17:55.989Z",
"state": "resolved",
"title": "Cisco Umbrella - Partial Service Degradation - Vancouver",
"updated_at": "2026-03-24T21:07:03.764Z",
"url": "https://stspg.io/td9mt916m7kb"
},
{
"body": "The issue has been resolved. Services are operating normally, and functionality has been restored.\n\n<b>We\u2019re Here to Help</b>\nIf you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-20T17:19:33.700Z",
"resolved_inferred": false,
"started_at": "2026-03-20T16:26:07.803Z",
"state": "resolved",
"title": "[Cisco Secure Connect/ Cisco Umbrella]- Sandboxing Service Issue \u2013 Denver Region",
"updated_at": "2026-03-20T17:19:33.717Z",
"url": "https://stspg.io/rwllnkxjzddp"
},
{
"body": "We are pleased to confirm that the FRA1 data center has been successfully brought Back Into Rotation (BIR). All services are fully operational, and new connections for Cisco+ Secure Connect VPN are now being directed to FRA1 as usual.\n\nThank you for your patience and understanding. If you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-20T13:43:13.207Z",
"resolved_inferred": false,
"started_at": "2026-03-20T11:50:27.000Z",
"state": "resolved",
"title": "[Cisco Secure Connect]- Traffic Redirection Notice - FRA1",
"updated_at": "2026-03-20T13:43:13.223Z",
"url": "https://stspg.io/jgkxw319cwbp"
},
{
"body": "Earlier today at approximately 17:20 UTC, users connected to Cisco Secure Connect in the nyc1 data center may have experienced an administrative disconnect.Users were able to manually reconnect to the service, and no further impact was observed.The issue has been resolved, and services are operating normally.\n\n<b><big>We\u2019re Here to Help</b></big>\n If you have any questions or need assistance, please contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T18:06:32.000Z",
"resolved_inferred": false,
"started_at": "2026-03-18T18:06:32.000Z",
"state": "resolved",
"title": "[Cisco Secure Connect]- Remote Access (Client) Disconnect in NYC1",
"updated_at": "2026-03-18T18:08:38.553Z",
"url": "https://stspg.io/cfh0pgbk8n2c"
},
{
"body": "The issue affecting the DNS Resolvers service in the Middle East data center has been resolved.\n\nThe service is now operating normally.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\n<b><big>We\u2019re Here to Help</b></big>:\nIf you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-10T05:52:00.000Z",
"resolved_inferred": false,
"started_at": "2026-03-10T05:14:24.967Z",
"state": "resolved",
"title": "[Umbrella] - DNS Resolver Connectivity Issues - Middle East Region",
"updated_at": "2026-03-10T05:52:46.828Z",
"url": "https://stspg.io/7p80cnky94tg"
},
{
"body": "We are pleased to confirm that the display issue impacting the Investigate dashboard has been fully resolved. All dashboard functions are now operating as expected.\n\nThank you for your patience and understanding while we worked to restore full service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T15:23:21.412Z",
"resolved_inferred": false,
"started_at": "2026-02-27T17:23:18.000Z",
"state": "resolved",
"title": "[Cisco Umbrella/Secure Connect]-Dashboard\u2013 DNS Query Volume Display Degradation",
"updated_at": "2026-03-12T15:23:21.430Z",
"url": "https://stspg.io/27rzmncgvbrj"
}
]
}