{
"vendor": "Clerk",
"slug": "clerk",
"platform": "statuspage",
"status_url": "https://status.clerk.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:16:22Z",
"incidents": [
{
"body": "Delivery to Microsoft-hosted mailboxes has been normal since 12:40 UTC. All delayed emails were delivered. This incident is resolved.",
"first_seen": "2026-09-04T10:17:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T14:40:23Z",
"resolved_inferred": false,
"started_at": "2026-09-04T10:06:09Z",
"state": "resolved",
"title": "Delayed email delivery to Microsoft (Outlook / Microsoft 365) recipients",
"updated_at": "2026-09-04T14:40:23Z"
},
{
"body": "Latency and error rates have held steady since the last update.  We will re-open if there is a resurgence in errors or latency.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T19:13:49Z",
"resolved_inferred": false,
"started_at": "2026-09-01T15:48:03Z",
"state": "resolved",
"title": "GCP incident in us-central1-b",
"updated_at": "2026-09-01T19:13:49Z"
},
{
"body": "API performance has remained stable following mitigation. This incident has been resolved.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T15:40:21Z",
"resolved_inferred": false,
"started_at": "2026-08-31T13:55:24Z",
"state": "resolved",
"title": "Elevated API latency",
"updated_at": "2026-08-31T15:40:21Z"
},
{
"body": "We've resolved the issue with our upstream provider.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T23:40:50Z",
"resolved_inferred": false,
"started_at": "2026-08-04T23:03:58Z",
"state": "resolved",
"title": "Increased API latency and errors",
"updated_at": "2026-08-04T23:40:50Z"
},
{
"body": "All systems are operational",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-01T10:04:57Z",
"resolved_inferred": false,
"started_at": "2026-08-01T10:00:01Z",
"state": "resolved",
"title": "Increased error rate",
"updated_at": "2026-08-01T10:04:57Z"
},
{
"body": "Custom domain provisioning is fully operational again",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T13:00:49Z",
"resolved_inferred": false,
"started_at": "2026-07-31T12:23:58Z",
"state": "resolved",
"title": "Elevated error rate in domain provisioning",
"updated_at": "2026-07-31T13:00:49Z"
},
{
"body": "We have confirmed that error rates have returned to baseline.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T14:01:08Z",
"resolved_inferred": false,
"started_at": "2026-07-16T13:04:44Z",
"state": "resolved",
"title": "Elevated API Errors",
"updated_at": "2026-07-16T14:01:08Z"
},
{
"body": "There was a service degradation on our caching layer that affected the latency of our APIs. The caching layer is back to normal and latency dropped to normal levels.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T07:58:00Z",
"resolved_inferred": false,
"started_at": "2026-07-16T07:56:30Z",
"state": "resolved",
"title": "Increased latency on our APIs",
"updated_at": "2026-07-16T07:58:00Z"
},
{
"body": "All domains have been processed from this incident.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T01:37:28Z",
"resolved_inferred": false,
"started_at": "2026-07-12T22:05:48Z",
"state": "resolved",
"title": "Elevated errors while configuring domains",
"updated_at": "2026-07-13T01:37:29Z"
},
{
"body": "The underlying issue has been identified and the Account Portal is now fully functioning again.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T20:43:32Z",
"resolved_inferred": false,
"started_at": "2026-07-09T20:38:10Z",
"state": "resolved",
"title": "Elevated errors in Account Portal",
"updated_at": "2026-07-09T20:43:32Z"
},
{
"body": "We have identified the cause of the delays and our mitigations have been successful. We are continuing to monitor webhook delivery.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T17:26:41Z",
"resolved_inferred": false,
"started_at": "2026-07-01T17:12:21Z",
"state": "resolved",
"title": "Delay in webhook delivery",
"updated_at": "2026-07-01T17:26:41Z"
},
{
"body": "A fix has been published and confirmed it's now resolving SVGs correctly",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T20:23:37Z",
"resolved_inferred": false,
"started_at": "2026-06-18T20:21:29Z",
"state": "resolved",
"title": "SVGs are not loading properly",
"updated_at": "2026-06-18T20:23:37Z"
},
{
"body": "Services are up and running.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T16:18:29Z",
"resolved_inferred": false,
"started_at": "2026-06-18T15:43:35Z",
"state": "resolved",
"title": "Dashboard analytics not loading properly",
"updated_at": "2026-06-18T16:18:29Z"
},
{
"body": "Systems are fully operational",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-15T15:26:00Z",
"resolved_inferred": false,
"started_at": "2026-06-15T15:44:49Z",
"state": "resolved",
"title": "Elevated errors on Platform-API",
"updated_at": "2026-06-15T15:59:51Z"
},
{
"body": "All systems are operational",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-12T15:29:11Z",
"resolved_inferred": false,
"started_at": "2026-06-12T14:48:30Z",
"state": "resolved",
"title": "Elevated errors or delays for Clerk application going live",
"updated_at": "2026-06-12T15:29:11Z"
},
{
"body": "Between 21:21 and 21:56 UTC on June 9, 2026, a portion of requests to our Analytics service failed and Dashboard charts may have failed to load. The cause was a database connection that had been silently closed upstream but was still being reused by our connection pool. We resolved the issue at 21:56 UTC. No data was lost. To prevent recurrence, we are rolling out a change to detect and self-heal from such failures. We apologize for the disruption",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-09T22:37:33Z",
"resolved_inferred": false,
"started_at": "2026-06-09T21:56:49Z",
"state": "resolved",
"title": "Analytics API I/O timeouts",
"updated_at": "2026-06-09T22:37:33Z"
},
{
"body": "APIs have returned to normal operation.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-28T20:32:13Z",
"resolved_inferred": false,
"started_at": "2026-05-28T19:16:05Z",
"state": "resolved",
"title": "Elevated Errors in APIs",
"updated_at": "2026-05-28T20:32:13Z"
},
{
"body": "The root cause has been identified and addressed. We will continue to monitor going forward.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-26T22:26:10Z",
"resolved_inferred": false,
"started_at": "2026-05-26T21:19:09Z",
"state": "resolved",
"title": "Elevated 500 rates on API responses",
"updated_at": "2026-05-26T22:26:10Z"
},
{
"body": "Systems are back to normal.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-22T21:43:13Z",
"resolved_inferred": false,
"started_at": "2026-05-22T15:48:01Z",
"state": "resolved",
"title": "Issue with Provisioning Domains",
"updated_at": "2026-05-22T21:43:13Z"
},
{
"body": "The upstream provider marked the issue as resolved, we're continuing to monitor the database, but no error was observed.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-14T21:05:59Z",
"resolved_inferred": false,
"started_at": "2026-05-14T20:37:28Z",
"state": "resolved",
"title": "SCIM services are facing intermittent errors",
"updated_at": "2026-05-14T21:05:59Z"
},
{
"body": "The issue has been resolved.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-11T17:19:37Z",
"resolved_inferred": false,
"started_at": "2026-05-11T15:00:40Z",
"state": "resolved",
"title": "Account Portal not Redirecting",
"updated_at": "2026-05-11T17:19:37Z"
},
{
"body": "We continue to work with our DNS provider to discover the source of the issue. We currently believe approximately 0.37% of traffic was impacted by being unable to resolve DNS of the CDN that provides ClerkJS.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T14:40:58Z",
"resolved_inferred": false,
"started_at": "2026-05-08T11:02:35Z",
"state": "resolved",
"title": "Sign-in Clerk components unavailable for some domains",
"updated_at": "2026-05-08T14:40:58Z"
},
{
"body": "We have identified the root cause and are putting in place mitigations to ensure this does not happen in the future.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T02:17:02Z",
"resolved_inferred": false,
"started_at": "2026-05-08T01:39:36Z",
"state": "resolved",
"title": "Dashboard down",
"updated_at": "2026-05-08T02:17:02Z"
},
{
"body": "The issue has been resolved",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T21:19:00Z",
"resolved_inferred": false,
"started_at": "2026-04-27T18:43:49Z",
"state": "resolved",
"title": "Increased error rate",
"updated_at": "2026-04-27T21:49:24Z"
},
{
"body": "The issue has been resolved",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-26T07:26:00Z",
"resolved_inferred": false,
"started_at": "2026-04-26T07:39:28Z",
"state": "resolved",
"title": "/handshake endpoint failures",
"updated_at": "2026-04-26T07:39:28Z"
},
{
"body": "Development services are back to normal.",
"first_seen": "2026-09-04T07:16:22Z",
"impact": "major",
"last_seen": "2026-09-04T09:06:33Z",
"resolved_at": "2026-04-25T14:52:47Z",
"resolved_inferred": false,
"started_at": "2026-04-25T08:00:34Z",
"state": "resolved",
"title": "Intermittent Issues with Development Services",
"updated_at": "2026-04-25T14:52:47Z"
}
]
}