{
"vendor": "CloudAMPQ",
"slug": "cloudampq",
"platform": "statuspage",
"status_url": "http://status.cloudamqp.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T13:57:03.993Z",
"resolved_inferred": false,
"started_at": "2026-08-26T13:27:48.443Z",
"state": "resolved",
"title": "Issues on shared server 'Seal'",
"updated_at": "2026-08-26T13:57:04.008Z",
"url": "https://stspg.io/4qchs02m65cp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T23:58:37.121Z",
"resolved_inferred": false,
"started_at": "2026-08-24T23:52:56.879Z",
"state": "resolved",
"title": "DigitalOcean control panel and API outage",
"updated_at": "2026-08-25T23:58:37.144Z",
"url": "https://stspg.io/89jn67xc9y5j"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T21:48:36.927Z",
"resolved_inferred": false,
"started_at": "2026-07-23T15:33:09.000Z",
"state": "resolved",
"title": "Servers Unreacheable - Azure West US",
"updated_at": "2026-07-23T21:48:36.943Z",
"url": "https://stspg.io/jzsyl69sc1pl"
},
{
"body": "**Summary**\n\nBetween June 25 and June 26, our monitoring system incorrectly reported some dedicated servers as unreachable and sent \"server down\" notifications for servers that were in fact operating normally. This was a monitoring-side issue only \u2014 no customer servers or services were actually down, and no data or message delivery was affected.\n\n**Impact**\n\nAffected customers received one or more alerts indicating their dedicated server was down. These alerts were false positives. The servers themselves remained healthy and fully available throughout the incident.\n\n**Root cause**\n\nBefore connecting to a server, our monitoring system performs a network authorization step. A defect in how one component handled a transient network hiccup could leave a monitoring process unable to complete that step, after which it failed to connect to the servers it was responsible for checking. The servers themselves stayed healthy and available throughout \u2014 the monitoring process had simply lost its ability to reach them, and reported them as down.\n\n**Resolution**\n\nWe identified the affected monitoring processes, confirmed the root cause in production, and deployed a fix that makes this authorization step resilient to such transient failures and able to recover automatically. After deploying, we monitored the system to confirm that notifications returned to normal.\n\nWe apologize for the confusion these false notifications may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T14:44:05.273Z",
"resolved_inferred": false,
"started_at": "2026-06-25T14:10:56.046Z",
"state": "postmortem",
"title": "False positive server down messages sent",
"updated_at": "2026-06-29T11:35:03.496Z",
"url": "https://stspg.io/ghsz9nmdrnph"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-31T11:29:59.115Z",
"resolved_inferred": false,
"started_at": "2026-05-30T22:25:31.999Z",
"state": "resolved",
"title": "Monitoring Systems  \u2014 False Alarms",
"updated_at": "2026-05-31T11:29:59.130Z",
"url": "https://stspg.io/mjhjj61tkfml"
},
{
"body": "Resolved \u2014 Microsoft has confirmed that the Azure West Europe Virtual Machines incident is resolved. The impact window was 14:09\u201314:13 UTC on 23 May 2026, during which a limited number of customers may have experienced connection failures or unexpected Virtual Machine restarts. The Azure environment self-healed and the service has been confirmed restored.\n\nAffected CloudAMQP instances should now be operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-23T17:23:02.348Z",
"resolved_inferred": false,
"started_at": "2026-05-23T16:21:47.428Z",
"state": "resolved",
"title": "Connectivity issues in Azure West Europe",
"updated_at": "2026-05-23T17:23:02.365Z",
"url": "https://stspg.io/b5qrlyt1g5jg"
},
{
"body": "# Legacy host metrics integrations degraded\n\nIncident window: 2026-05-21 18:37 UTC \u2013 2026-05-22 04:05 UTC \\(9h 28m\\)  \nAffected service: Legacy metric integrations \\(CloudWatch, Datadog, Librato, New Relic, Splunk, Stackdriver\\). Host metrics affected, not broker metrics, nor was internal monitoring or console graphs.\n\n## Summary\n\nFor ~9.5 hours, the service that collects host-level metrics \\(CPU, memory, disk, network\\) for legacy third-party integrations entered a crash loop and stopped shipping data.\n\n## Root Cause\n\nAn internal credential-signing service was migrated to a new container runtime the afternoon before. Due to a bug with environment variables the collector could not renew it's credentials. The collector's existing credential remained valid for several hours, so the failure only surfaced when it tried to renew.\n\n## Resolution\n\nOn-call staff detected the failure early morning, developers helped restore the service and collector recovered at 04:05 UTC.\n\n## Prevention\n\n* All services, both signing and collector report failed authentication attempts earlier and with higher severity\n* Metrics pipeline alarm thresholds was tightened so a similar drop in data triggers alarms faster.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-22T04:50:18.054Z",
"resolved_inferred": false,
"started_at": "2026-05-22T03:16:44.000Z",
"state": "postmortem",
"title": "System metrics not forwarded to legacy integration",
"updated_at": "2026-05-22T13:52:17.647Z",
"url": "https://stspg.io/5660811530ft"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-19T13:50:23.819Z",
"resolved_inferred": false,
"started_at": "2026-05-19T13:21:59.259Z",
"state": "resolved",
"title": "Backend slow",
"updated_at": "2026-05-19T13:50:23.839Z",
"url": "https://stspg.io/sjzhwplndhb2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-05T13:23:45.200Z",
"resolved_inferred": false,
"started_at": "2026-05-05T10:23:31.681Z",
"state": "resolved",
"title": "Backend slow",
"updated_at": "2026-05-05T13:23:45.214Z",
"url": "https://stspg.io/s5gndgw8g9qm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-04T01:44:56.079Z",
"resolved_inferred": false,
"started_at": "2026-05-03T19:11:24.214Z",
"state": "resolved",
"title": "Connecting issues in Azure West Europe",
"updated_at": "2026-05-04T01:44:56.097Z",
"url": "https://stspg.io/qwg5mvjw66vs"
},
{
"body": "We had an abnormal increase in traffic causing timeouts and slow responses for customer.cloudamqp.com, we increased capacity and are back to normal. This did not affect any running clusters, just provisioning and configuration updates.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T11:05:08.000Z",
"resolved_inferred": false,
"started_at": "2026-04-28T10:27:23.381Z",
"state": "resolved",
"title": "Backend slow/unresponsible",
"updated_at": "2026-04-28T11:06:02.376Z",
"url": "https://stspg.io/s5vj6km0gbj9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-24T10:05:50.000Z",
"resolved_inferred": false,
"started_at": "2026-04-24T09:36:54.658Z",
"state": "resolved",
"title": "Connection issues in Azure region westus",
"updated_at": "2026-04-24T11:14:19.302Z",
"url": "https://stspg.io/xrl3rvbjw51c"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T10:56:07.811Z",
"resolved_inferred": false,
"started_at": "2026-04-23T10:10:49.006Z",
"state": "resolved",
"title": "Issues with Azure West US 3 region",
"updated_at": "2026-04-23T10:56:07.824Z",
"url": "https://stspg.io/yzkt6x0627r8"
},
{
"body": "Broker metrics and metrics integrations degradation\n\nWindow: 2026-04-23 03:25 \u2013 05:35 UTC \\(2h 10m\\)\n\n## Impact\n\nBroker metrics \\(connections, channels, queues, consumers, message rates, node and netsplit state\\) were degraded, progressively dropping until recovery at 05:35 UTC. Downstream effects:\n\n* Queue, Consumer, Connection, Channel, Connection flow, and Netsplit alarms: threshold breaches during the window may not have triggered, or triggered late. Alarms already tripped before 03:25 UTC kept  \n  their state.\n* Metrics Integrations \\(Datadog, CloudWatch, New Relic, Splunk, Dynatrace, etc.\\): delivery of broker metrics was reduced for the duration of the window. Alarms configured on the receiving side may  \n  likewise have missed or lagged.\n\nNot affected: server metrics \\(CPU, memory, disk\\) and their corresponding alarms, Notice alarms, broker availability, and the metric graphs shown in the CloudAMQP console \\(these use a separate data path  \nand continued to update normally\\).\n\n## Timeline \\(UTC\\)\n\n* 03:25 \u2014 broker-metrics collection begins degrading\n* 03:35 \u2014 ~30% of broker-metric samples missing\n* 03:50 \u2014 ~50% plateau\n* 05:25 \u2014 collector workers cycled and re-initialised\n* 05:35 \u2014 full throughput restored\n\n## Root cause\n\nBroker metrics are polled from each cluster's management HTTP API by a pool of collector workers and published to an internal message bus that both the Alarms service and Metrics Integrations consume  \nfrom. At 03:25 UTC this service became unresponsive without raising an error. Affected workers silently stopped polling while remaining alive to the platform, so automatic restart did not trigger. On-call  \n staff began investigating around 05:00 UTC; force-restarting the service restored metric flow.\n\nThe exact trigger has not been identified. Our focus is on ensuring the condition is detected and handled promptly if it recurs.\n\n## What we are changing\n\n* Added metrics and alarms specific to this service, with high-urgency paging for on-call.\n* Reliability improvements in the service itself to detect and restart stalled work.\n\n## What you can do\n\nCloudAMQP offers a new generation of metrics integrations based on Prometheus, with a re-engineered pipeline that does not rely on these centralised services \u2014 each server forwards data directly to your  \nendpoint. These have been running in production for some time and have proved very reliable.\n\n* [https://www.cloudamqp.com/blog/prometheus-metrics-integrations.html](https://www.cloudamqp.com/blog/prometheus-metrics-integrations.html)\n* [https://www.cloudamqp.com/docs/monitoring\\_metrics\\_datadog\\_v3.html](https://www.cloudamqp.com/docs/monitoring_metrics_datadog_v3.html)\n* Background: [https://www.cloudamqp.com/blog/decentralized-observability-with-open-telemetry-part-1.html](https://www.cloudamqp.com/blog/decentralized-observability-with-open-telemetry-part-1.html)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T06:00:29.000Z",
"resolved_inferred": false,
"started_at": "2026-04-23T03:30:55.000Z",
"state": "postmortem",
"title": "Metrics integration issues",
"updated_at": "2026-04-24T08:48:40.380Z",
"url": "https://stspg.io/cz0d0tq0vz4m"
},
{
"body": "One of our backend components suffered a small outage due to an unexpected full services restart. Connectivity with the servers were broken and service triggered alarms for many clusters.\n\nWe apologize for the inconvenience. All clusters were operational and healthy within the incident/alarms timespan.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T14:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-04-15T14:00:00.000Z",
"state": "resolved",
"title": "Monitoring Systems Short Outage and \"Connection issues\" Alarms",
"updated_at": "2026-04-15T15:32:52.147Z",
"url": "https://stspg.io/31f87rl14lhp"
},
{
"body": "The Management UI SSO shortcut is back to service.\n\nImpacted Clusters:\nAll customers with clusters created more than 6 months ago\n\nCause:\nSome code changes unexpectedly changed the communication schema between our backend services and the SSO component on the clusters. The proxy configuration conflicted with those changes causing the 502 Bad Gateway error to show up.\n\nImpact:\nOnly the SSO via CloudAMQP Console was impacted given it required communication with our backend components. The AMQP Clusters were healthy and servicing traffic via both AMQP and HTTP on Management UI and API.\nLogging into the Management UI via Credentials and all Authentications Backends was functioning normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T15:12:18.451Z",
"resolved_inferred": false,
"started_at": "2026-04-02T14:41:09.826Z",
"state": "resolved",
"title": "Management Interface Unavailable - 502 Bad Gateway Response",
"updated_at": "2026-04-02T15:12:18.470Z",
"url": "https://stspg.io/mxmty7zb5lpn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T18:03:19.554Z",
"resolved_inferred": false,
"started_at": "2026-03-25T17:45:56.264Z",
"state": "resolved",
"title": "Metrics delivery delay for 12% of the fleet",
"updated_at": "2026-03-25T18:03:19.573Z",
"url": "https://stspg.io/0r9y1ypk002z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-19T03:50:08.680Z",
"resolved_inferred": false,
"started_at": "2026-03-18T21:25:45.743Z",
"state": "resolved",
"title": "Queue metrics for legacy integrations delayed",
"updated_at": "2026-03-19T03:50:08.699Z",
"url": "https://stspg.io/k05dwg3nznjy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-04T14:14:42.242Z",
"resolved_inferred": false,
"started_at": "2026-03-03T21:11:20.327Z",
"state": "resolved",
"title": "Coralogix log delivery performance issues",
"updated_at": "2026-03-04T14:14:42.259Z",
"url": "https://stspg.io/4zn7wt7dtn28"
},
{
"body": "### Summary\n\nOn March 3, an internal monitoring metric stopped being reported for approximately 14 hours. No customer metrics delivery was affected, all integrations continued operating normally. The missing metric caused our dashboards to display false failure rates, which was    \nincorrectly reported as a metrics delivery outage.\n\n### Impact\n\nNone. Metrics continued to be delivered to all customer endpoints throughout the incident.\n\n### Resolution\n\nThe monitoring metric was restored and we have updated our alerting queries to be resilient to missing data, preventing false positives in the future.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-03T20:51:22.342Z",
"resolved_inferred": false,
"started_at": "2026-03-03T18:28:21.809Z",
"state": "postmortem",
"title": "Metrics delivery outage for v3 Prometheus based metrics.",
"updated_at": "2026-03-04T14:21:49.198Z",
"url": "https://stspg.io/gxvwrgv0z05v"
},
{
"body": "We are suspending active updates on this status page regarding the AWS Middle East (Bahrain/UAE) outages. We will start supporting those regions again when they have been fully recovered. Reach out to support@cloudamqp.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-05T06:55:34.744Z",
"resolved_inferred": false,
"started_at": "2026-03-02T05:35:34.912Z",
"state": "resolved",
"title": "AWS region me-south-1 outage",
"updated_at": "2026-05-05T06:55:34.760Z",
"url": "https://stspg.io/q8dksfkrv52r"
},
{
"body": "We are suspending active updates on this status page regarding the AWS Middle East (Bahrain/UAE) outages. We will start supporting those regions again when they have been fully recovered. Reach out to support@cloudamqp.com if you have any questions.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-05T06:55:12.078Z",
"resolved_inferred": false,
"started_at": "2026-03-01T13:20:55.739Z",
"state": "resolved",
"title": "AWS region me-central-1 outage",
"updated_at": "2026-05-05T06:55:12.099Z",
"url": "https://stspg.io/255qltz3mp03"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-18T15:30:42.913Z",
"resolved_inferred": false,
"started_at": "2026-02-17T19:31:27.408Z",
"state": "resolved",
"title": "Issues with shared server \"chameleon\"",
"updated_at": "2026-02-18T15:30:42.929Z",
"url": "https://stspg.io/30gtb53s227j"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T15:28:16.791Z",
"resolved_inferred": false,
"started_at": "2026-02-03T14:47:54.350Z",
"state": "resolved",
"title": "The shared server 'porpoise' is overloaded. We are investigating this!",
"updated_at": "2026-02-03T15:28:16.811Z",
"url": "https://stspg.io/bktcs050d4ns"
},
{
"body": "This incident has been resolved by Azure, https://azure.status.microsoft/en-us/status",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T08:17:09.288Z",
"resolved_inferred": false,
"started_at": "2026-02-03T02:53:23.770Z",
"state": "resolved",
"title": "Azure outage",
"updated_at": "2026-02-03T08:17:09.305Z",
"url": "https://stspg.io/j9pyf4kgnvcz"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-14T16:58:44.133Z",
"resolved_inferred": false,
"started_at": "2026-01-14T15:54:03.856Z",
"state": "resolved",
"title": "Datadog metrics issue",
"updated_at": "2026-01-14T16:58:44.149Z",
"url": "https://stspg.io/k1yc6m4422y7"
},
{
"body": "This incident has been resolved by third party.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-11T13:12:21.112Z",
"resolved_inferred": false,
"started_at": "2025-12-11T12:16:32.974Z",
"state": "resolved",
"title": "Email Delays",
"updated_at": "2025-12-11T13:12:21.128Z",
"url": "https://stspg.io/61nw8n805f2f"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T13:13:15.626Z",
"resolved_inferred": false,
"started_at": "2025-12-10T10:13:57.543Z",
"state": "resolved",
"title": "Connectivity issues with Azure westeurope",
"updated_at": "2025-12-10T13:13:15.651Z",
"url": "https://stspg.io/6gyg50fcfd3b"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T16:03:03.706Z",
"resolved_inferred": false,
"started_at": "2025-11-19T15:07:48.123Z",
"state": "resolved",
"title": "Alarms/webhook notification issue",
"updated_at": "2025-11-19T16:03:07.873Z",
"url": "https://stspg.io/sy6lylfskp71"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T02:03:55.681Z",
"resolved_inferred": false,
"started_at": "2025-11-17T22:52:38.569Z",
"state": "resolved",
"title": "Metrics not showing",
"updated_at": "2025-11-18T02:03:55.696Z",
"url": "https://stspg.io/p04lvp7n4p62"
},
{
"body": "We have observed that impacted clusters has restored services, and are working to ensure everything is back to normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-06T01:50:25.906Z",
"resolved_inferred": false,
"started_at": "2025-11-05T17:47:22.705Z",
"state": "resolved",
"title": "Azure westeurope Availability Zone: 2",
"updated_at": "2025-11-06T01:50:25.925Z",
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}