{
"vendor": "Cohesity",
"slug": "cohesity",
"platform": "statuspage",
"status_url": "https://status.cohesity.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We have been made aware of an issue on the Microsoft side of degradation of services which are impacting CCS workloads.\nOur understanding is that they have remediated the issue and things should be corrected.\nIf you continue to experience problems, please contact Cohesity Support.\n\nMore information can be found at: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T17:34:08.779Z",
"resolved_inferred": false,
"started_at": "2026-09-01T17:34:08.711Z",
"state": "resolved",
"title": "Microsoft Issue May have impacted M365 workloads  (CCS)",
"updated_at": "2026-09-01T17:34:08.792Z",
"url": "https://stspg.io/wnrhqfk5fpjn"
},
{
"body": "We are currently investigating an intermittent issue impacting certain Microsoft 365 backup jobs (OneDrive and mailbox workloads). Some objects may temporarily be reported as Unprotected, and new backup jobs may be temporarily unable to run. Please be assured this is not attributable to any action on your part; our team has identified the root cause and is implementing a fix. We will provide further updates as they become available.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-08-24T20:47:17.738Z",
"state": "identified",
"title": "Intermittent issue impacting OneDrive and Mailbox workloads in CCS.",
"updated_at": "2026-08-25T10:51:09.664Z",
"url": "https://stspg.io/wkmvzdb3dl8y"
},
{
"body": "The Activity Page and Reports on the Helios platform should be fully functional with no lag now.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T15:39:28.632Z",
"resolved_inferred": false,
"started_at": "2026-08-24T17:16:45.381Z",
"state": "resolved",
"title": "Data Processing Delays - Activity Page and Reports Affected",
"updated_at": "2026-08-25T15:39:28.649Z",
"url": "https://stspg.io/kp0bb5lqc1yf"
},
{
"body": "We are reissuing this incident statement as Microsoft has recently made the change and we have seen many tenants that have not migrated. Below is the original incident language that was sent in February 2026.\n\nCohesity is issuing this advisory to inform our Cloud Protection Service (CPS) customers of an important change regarding authentication for Microsoft 365 workflows. Microsoft is retiring Azure Access Control Service (ACS), effective April 2, 2026. Currently, ACS is utilized for authentication in certain Microsoft 365 workflows, including backups for SharePoint, OneDrive, Teams, and Groups.\n\nAfter April 2, 2026, backups for these protection jobs will fail unless customers migrate to Certificate-Based Authentication (CBA). To ensure uninterrupted service and data protection, we strongly recommend that all customers review the provided Knowledge Base (KB) article and follow the migration instructions.\n\nThis impacts all regions and all CCS customers.\n\nRecommended Action:\n\nAll recipients of this Field Notice are advised to review the KB article from the additional Resources section for detailed information and recommended preventive actions.\n\nKB article: https://support.cohesity.com/s/article/Steps-to-enable-CBA-Migration-for-CPS\nMicrosoft change announcement: https://learn.microsoft.com/en-us/sharepoint/dev/sp-add-ins/retirement-announcement-for-azure-acs",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-07-16T19:32:34.666Z",
"state": "investigating",
"title": "Customer Action Needed - Migrate to Certificate Based Authentication (CBA)",
"updated_at": "2026-07-30T05:30:09.887Z",
"url": "https://stspg.io/mp6b1s5yqxn9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T20:20:04.662Z",
"resolved_inferred": false,
"started_at": "2026-06-03T18:35:58.712Z",
"state": "resolved",
"title": "Helios Gov & CCS Gov Impact",
"updated_at": "2026-06-04T20:20:04.677Z",
"url": "https://stspg.io/1sp5vkwpjf1y"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-14T09:26:50.956Z",
"resolved_inferred": false,
"started_at": "2026-05-13T15:22:23.457Z",
"state": "resolved",
"title": "Stale Activity Page and Reporting Data on Helios",
"updated_at": "2026-05-14T09:26:50.969Z",
"url": "https://stspg.io/1x4qwrnqyvq6"
},
{
"body": "AWS has resolved the issue. Everything seems to be back on line.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-09T15:31:29.090Z",
"resolved_inferred": false,
"started_at": "2026-05-08T18:04:56.391Z",
"state": "resolved",
"title": "CCS AWS Availability Zone incident on US-EAST-1 - minor impact",
"updated_at": "2026-05-09T15:31:29.107Z",
"url": "https://stspg.io/9cw07c84ljlm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T13:24:36.355Z",
"resolved_inferred": false,
"started_at": "2026-05-06T11:30:11.682Z",
"state": "resolved",
"title": "Stale Activity Page and Reporting Data on Helios",
"updated_at": "2026-05-06T13:24:36.371Z",
"url": "https://stspg.io/kkn7vmgzbn48"
},
{
"body": "A fix has been rolled out for this issue, and our internal monitoring indicates that all login issues have been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-01T16:20:46.645Z",
"resolved_inferred": false,
"started_at": "2026-04-30T18:32:45.088Z",
"state": "resolved",
"title": "SSO authentication",
"updated_at": "2026-05-01T16:20:46.659Z",
"url": "https://stspg.io/dwbk2n8s2s5n"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T15:52:24.621Z",
"resolved_inferred": false,
"started_at": "2026-03-05T12:29:06.955Z",
"state": "resolved",
"title": "Stale Activity Page and Reporting Data on Helios",
"updated_at": "2026-03-05T15:52:24.636Z",
"url": "https://stspg.io/8kz663wjm9rx"
},
{
"body": "This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T16:24:40.598Z",
"resolved_inferred": false,
"started_at": "2026-03-04T03:20:58.473Z",
"state": "resolved",
"title": "CCS - Source Refresh and New Cloud Source Additions Currently Not Working",
"updated_at": "2026-03-18T16:24:40.614Z",
"url": "https://stspg.io/dl5z1qyzfm67"
},
{
"body": "We are continuing to investigate this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-03-02T10:26:51.694Z",
"state": "investigating",
"title": "CCS impacted in AWS UAE region",
"updated_at": "2026-06-03T19:49:29.441Z",
"url": "https://stspg.io/y09ym99k8zcs"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-06T23:20:21.709Z",
"resolved_inferred": false,
"started_at": "2026-02-06T16:51:42.170Z",
"state": "resolved",
"title": "Cohesity Cloud Services Backup issues involving Azure",
"updated_at": "2026-02-06T23:20:21.724Z",
"url": "https://stspg.io/k2bn8qrhyd87"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-08T01:27:05.059Z",
"resolved_inferred": false,
"started_at": "2026-01-07T21:40:22.410Z",
"state": "resolved",
"title": "Helios Connectivity",
"updated_at": "2026-01-08T01:27:05.077Z",
"url": "https://stspg.io/bn1szm96l0gk"
},
{
"body": "Microsoft has rolled out a fix and all should be resolved. If you are still experiencing issues, please reach out to our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-26T22:51:44.147Z",
"resolved_inferred": false,
"started_at": "2025-11-26T16:41:14.565Z",
"state": "resolved",
"title": "Microsoft Issue Impacting CCS backup jobs",
"updated_at": "2025-11-26T22:51:44.163Z",
"url": "https://stspg.io/l4hltp2hrk6b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T05:03:48.509Z",
"resolved_inferred": false,
"started_at": "2025-11-18T22:20:35.000Z",
"state": "resolved",
"title": "Issues accessing the Helios service",
"updated_at": "2025-11-19T05:03:48.539Z",
"url": "https://stspg.io/rd767fqj6ljw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-05T17:43:21.455Z",
"resolved_inferred": false,
"started_at": "2025-11-04T12:50:17.337Z",
"state": "resolved",
"title": "Intermittent delays in loading Activity & Reporting page on Helios",
"updated_at": "2025-11-05T17:43:21.468Z",
"url": "https://stspg.io/7xsnm92kb35n"
},
{
"body": "AWS has reported that most of its services have recovered at this time. We have also communicated with our impacted customers due to this outage through emails and support bot cases. Our current metrics indicate that all backups are functioning normally. We are closing this incident at this time. If you have any questions, please contact Cohesity Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T22:43:52.223Z",
"resolved_inferred": false,
"started_at": "2025-10-20T14:32:37.278Z",
"state": "resolved",
"title": "AWS outage impact on backups",
"updated_at": "2025-10-20T22:43:52.241Z",
"url": "https://stspg.io/6chf8r3c07ff"
},
{
"body": "This was a maintenance announcement, but was opened as an incident. Resolving incident, and scheduling the maintenance accordingly.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-12T18:16:56.935Z",
"resolved_inferred": false,
"started_at": "2025-08-12T18:13:26.435Z",
"state": "resolved",
"title": "Cohesity cloud services scheduled upgrade for Data Protect Service (APAC Region)",
"updated_at": "2025-08-12T18:16:56.952Z",
"url": "https://stspg.io/xmmjnqtk7nn9"
}
]
}