{
"vendor": "Coveo Cloud",
"slug": "coveo-cloud",
"platform": "statuspage",
"status_url": "https://status.cloud.coveo.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T16:17:24.853-04:00",
"resolved_inferred": false,
"started_at": "2026-08-26T15:12:18.214-04:00",
"state": "resolved",
"title": "[All Regions] Hosted Search Pages issue",
"updated_at": "2026-08-26T16:17:24.872-04:00",
"url": "https://stspg.io/sfl3ltn59y0t"
},
{
"body": "The service has remained fully operational since the last update. This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T13:10:08.270-04:00",
"resolved_inferred": false,
"started_at": "2026-08-18T12:34:24.593-04:00",
"state": "resolved",
"title": "[US] Group Invite Issues",
"updated_at": "2026-08-18T13:10:08.288-04:00",
"url": "https://stspg.io/rlwyk3vdstsn"
},
{
"body": "Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved.\n\nIf you need help or to get in touch with us, please visit our <a href=\"https://support.coveo.com/\">Help Portal</a>",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T20:48:44.131-04:00",
"resolved_inferred": false,
"started_at": "2026-08-04T16:16:35.486-04:00",
"state": "resolved",
"title": "US - Generative Answering Issues",
"updated_at": "2026-08-04T20:48:44.146-04:00",
"url": "https://stspg.io/n6lxzth297fg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-17T09:55:59.347-04:00",
"resolved_inferred": false,
"started_at": "2026-07-17T08:05:17.269-04:00",
"state": "resolved",
"title": "[All Regions] Commerce Search Issues",
"updated_at": "2026-07-17T09:55:59.375-04:00",
"url": "https://stspg.io/dwt6yvr0f7j9"
},
{
"body": "The issue is now fully mitigated and this incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T21:48:05.337-04:00",
"resolved_inferred": false,
"started_at": "2026-07-16T06:56:47.222-04:00",
"state": "resolved",
"title": "[US] Analytics Reporting and ML Model Issues",
"updated_at": "2026-07-16T21:48:05.357-04:00",
"url": "https://stspg.io/3fc858scwr10"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T17:40:17.987-04:00",
"resolved_inferred": false,
"started_at": "2026-07-10T14:12:01.653-04:00",
"state": "resolved",
"title": "All Regions - Commerce Search Issues",
"updated_at": "2026-07-10T17:40:18.005-04:00",
"url": "https://stspg.io/cvyxl1bf2mwn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-21T13:52:01.878-04:00",
"resolved_inferred": false,
"started_at": "2026-05-21T12:16:37.848-04:00",
"state": "resolved",
"title": "[All Regions] Commerce Service Issues",
"updated_at": "2026-05-21T13:52:01.894-04:00",
"url": "https://stspg.io/yjcw2td2dpzk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T15:51:25.662-04:00",
"resolved_inferred": false,
"started_at": "2026-05-08T07:39:40.771-04:00",
"state": "resolved",
"title": "[US] Document Log Visibility Issues",
"updated_at": "2026-05-08T15:51:25.691-04:00",
"url": "https://stspg.io/6dzkk20vby2v"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T17:31:23.061-04:00",
"resolved_inferred": false,
"started_at": "2026-04-29T11:01:58.974-04:00",
"state": "resolved",
"title": "[US] ML Model Building Issue",
"updated_at": "2026-04-29T17:31:23.080-04:00",
"url": "https://stspg.io/7tf9g82tzhzs"
},
{
"body": "Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service.\n\nIf you need help or to get in touch with us, please visit our <a href=\"https://support.coveo.com/\">Help Portal</a>",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T13:46:00.000-04:00",
"resolved_inferred": false,
"started_at": "2026-04-27T13:46:00.000-04:00",
"state": "resolved",
"title": "[US] Commerce API latency",
"updated_at": "2026-04-27T16:47:58.353-04:00",
"url": "https://stspg.io/lk1vx83z1s2r"
},
{
"body": "The service has remained fully operational since the last update. This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T15:56:01.615-04:00",
"resolved_inferred": false,
"started_at": "2026-04-08T15:14:13.742-04:00",
"state": "resolved",
"title": "[All Regions] Atomic v3 Issues",
"updated_at": "2026-04-08T15:56:01.634-04:00",
"url": "https://stspg.io/4yhxgpdd4k9l"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-03T22:33:42.122-04:00",
"resolved_inferred": false,
"started_at": "2026-04-03T17:53:46.683-04:00",
"state": "resolved",
"title": "[All Regions] Intent Aware Product Ranking Issues",
"updated_at": "2026-04-03T22:33:42.137-04:00",
"url": "https://stspg.io/lp2z12v3smf5"
},
{
"body": "This incident has been resolved. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-27T00:16:18.354-04:00",
"resolved_inferred": false,
"started_at": "2026-03-26T22:33:24.558-04:00",
"state": "resolved",
"title": "[Australia] Content Refresh Delays",
"updated_at": "2026-03-27T00:16:18.385-04:00",
"url": "https://stspg.io/129kzw204r31"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-04T01:26:48.451-05:00",
"resolved_inferred": false,
"started_at": "2026-03-04T01:22:53.000-05:00",
"state": "resolved",
"title": "[US] Elevated source job refresh times",
"updated_at": "2026-03-04T01:26:48.464-05:00",
"url": "https://stspg.io/v6r0gpvwz9m3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-06T21:42:17.660-05:00",
"resolved_inferred": false,
"started_at": "2026-02-06T17:24:28.976-05:00",
"state": "resolved",
"title": "[All Regions] Automatic Relevance Tuning Issue",
"updated_at": "2026-02-06T21:42:17.680-05:00",
"url": "https://stspg.io/vrc8k67fpw18"
},
{
"body": "The service has remained fully operational since the last update. This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-13T18:31:48.754-05:00",
"resolved_inferred": false,
"started_at": "2026-01-13T17:53:52.876-05:00",
"state": "resolved",
"title": "[All Regions] Search Service Issues",
"updated_at": "2026-01-13T18:31:48.769-05:00",
"url": "https://stspg.io/q6n0l07vng1b"
},
{
"body": "The data received during the third-party outage has been processed.\nReporting in EU and Data Share in US West (Oregon) should be back to normal.\n\nIf you need help or to get in touch with us, please visit our <a href=\"https://support.coveo.com/\">Help Portal</a>",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-16T21:20:55.240-05:00",
"resolved_inferred": false,
"started_at": "2025-12-16T04:37:50.184-05:00",
"state": "resolved",
"title": "[US] [EU] Analytics Ingestion Issues",
"updated_at": "2025-12-16T21:20:55.257-05:00",
"url": "https://stspg.io/92qs6fzf42pj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T10:28:16.730-05:00",
"resolved_inferred": false,
"started_at": "2025-12-10T00:34:38.541-05:00",
"state": "resolved",
"title": "[US] [EU] [AU] Analytics Ingestion Delay",
"updated_at": "2025-12-10T10:28:16.749-05:00",
"url": "https://stspg.io/p793x3c3wc49"
},
{
"body": "This incident has been resolved. Zscaler has reclassified <a href=\"https://coveo.com/\">coveo.com</a> to \"Other Information Technologies\", resolving the access issues some customers were experiencing.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-24T11:14:33.636-05:00",
"resolved_inferred": false,
"started_at": "2025-11-21T16:15:02.103-05:00",
"state": "resolved",
"title": "Zscaler Classification Impact",
"updated_at": "2025-11-24T11:14:33.657-05:00",
"url": "https://stspg.io/x6ngzh9nw2sk"
},
{
"body": "This incident has been resolved. All services have remained fully operational since the last update.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T07:29:04.680-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T05:50:54.975-04:00",
"state": "resolved",
"title": "[All Regions] Infrastructure provider issue",
"updated_at": "2025-10-21T07:29:04.698-04:00",
"url": "https://stspg.io/8g3y91hl7bkb"
},
{
"body": "This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T16:40:05.427-04:00",
"resolved_inferred": false,
"started_at": "2025-10-08T15:01:17.763-04:00",
"state": "resolved",
"title": "[All Regions] Crawling Issues",
"updated_at": "2025-10-08T16:40:05.442-04:00",
"url": "https://stspg.io/dw0zpcrjswrm"
},
{
"body": "The service has remained fully operational since the last update. This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T11:26:42.743-04:00",
"resolved_inferred": false,
"started_at": "2025-10-07T10:45:16.144-04:00",
"state": "resolved",
"title": "[EU] Coveo Experimentation Hub Issues",
"updated_at": "2025-10-07T11:26:42.763-04:00",
"url": "https://stspg.io/jkz14b70khtl"
},
{
"body": "The service has remained fully operational since the last update. This incident is resolved.\n\nPlease report any issues through our <a href=\"https://connect.coveo.com/s/\">Help Portal</a>.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-06T19:09:18.000-04:00",
"resolved_inferred": false,
"started_at": "2025-10-06T17:08:33.000-04:00",
"state": "resolved",
"title": "[All Regions] Search Issues",
"updated_at": "2025-10-06T19:10:41.165-04:00",
"url": "https://stspg.io/ydnnvjpnhsc1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-02T00:00:28.648-04:00",
"resolved_inferred": false,
"started_at": "2025-10-01T23:06:21.000-04:00",
"state": "resolved",
"title": "[US] [CA] [AU] Indexing Pipeline Issues",
"updated_at": "2025-10-02T00:01:30.912-04:00",
"url": "https://stspg.io/4v0w4vn0rhzx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-18T07:44:20.280-04:00",
"resolved_inferred": false,
"started_at": "2025-09-18T05:48:33.782-04:00",
"state": "resolved",
"title": "[Europe] Reduced Performance for Commerce Queries",
"updated_at": "2025-09-18T07:44:20.297-04:00",
"url": "https://stspg.io/gy75tr992ws2"
}
]
}