{
"vendor": "Databox",
"slug": "databox",
"platform": "statuspage",
"status_url": "https://status.databox.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The GitHub integration is fully available again.\n\nAs part of restoring the integration, we also introduced security improvements that give customers more control over which repositories Databox can access.\n\nExisting connections can be reconnected, and historical metric data remains available. Data from the period while the integration was unavailable may be incomplete.\n\nThank you for your patience.\n\nIf you have any questions, please reach out to our Support team via chat or help@databox.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T10:07:59.369-04:00",
"resolved_inferred": false,
"started_at": "2026-08-16T09:27:42.000-04:00",
"state": "resolved",
"title": "GitHub integration temporarily unavailable",
"updated_at": "2026-08-19T10:07:59.389-04:00",
"url": "https://stspg.io/zj5rnmlk2rms"
},
{
"body": "The application was unreachable due to a global Amazon Web Services outage. The issue is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T06:28:01.103-04:00",
"resolved_inferred": false,
"started_at": "2026-07-16T04:18:44.000-04:00",
"state": "resolved",
"title": "Issue with loading the Databox App",
"updated_at": "2026-07-16T06:28:01.128-04:00",
"url": "https://stspg.io/jd1hxn72r012"
},
{
"body": "We experienced an issue affecting the delivery of scheduled Scorecards. During this incident, some Scorecards were delayed and were not sent as expected between Friday, 16:00 CEST (09:00 EST) and Monday, 17:00 CEST (10:00 EST).\n\nThe issue has been resolved, and all delayed Scorecards have now been successfully delivered. We will continue monitoring to ensure normal operation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-22T12:39:50.534-04:00",
"resolved_inferred": false,
"started_at": "2026-06-22T12:39:50.493-04:00",
"state": "resolved",
"title": "Scorecard delivery delays",
"updated_at": "2026-06-22T12:39:50.542-04:00",
"url": "https://stspg.io/n77c4rmjtgnj"
},
{
"body": "We experienced a service disruption affecting the Databox app. Due to technical issues, our web app was unavailable on Wednesday, May 13, from 02:00 to 06:38 CET (Tuesday, May 12, from 8:00 PM to 12:38 AM EST).\n\nAll services have since been restored and are operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T06:46:29.525-04:00",
"resolved_inferred": false,
"started_at": "2026-05-15T06:46:29.485-04:00",
"state": "resolved",
"title": "Issues with accessing Databox app",
"updated_at": "2026-05-15T06:46:29.534-04:00",
"url": "https://stspg.io/16pthrmwq7sl"
},
{
"body": "We experienced a service disruption affecting the Databox app. During this incident, the application was unavailable, resulting in an outage across all services.\n\nThe Databox app was inaccessible during the following period:\nTuesday, 13:58\u201314:06 CET (08:58\u201309:06 EST)\n\nAll services have since been restored and are operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-10T09:34:37.108-04:00",
"resolved_inferred": false,
"started_at": "2026-03-10T09:34:37.057-04:00",
"state": "resolved",
"title": "Temporary issues with the services",
"updated_at": "2026-03-10T09:34:37.118-04:00",
"url": "https://stspg.io/gcwvf17szggq"
},
{
"body": "The issue affecting outgoing emails has been resolved. Scheduled notifications, password reset emails, and user invitation emails are sending normally. We will continue monitoring.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-06T12:10:14.631-05:00",
"resolved_inferred": false,
"started_at": "2026-03-06T06:14:00.253-05:00",
"state": "resolved",
"title": "Outgoing Email Delays",
"updated_at": "2026-03-06T12:10:14.645-05:00",
"url": "https://stspg.io/9bb482d0bmsl"
},
{
"body": "We experienced a service disruption affecting the Databox app. During this incident, the application was unavailable, resulting in an outage across all services.\n\nThe Databox app was inaccessible during the following periods:\nFriday, 00:37\u201301:12 CET (Thursday, 6:37\u20137:12 PM EST)\nFriday, 04:35\u201304:50 CET (Thursday, 10:35\u201310:50 PM EST)\n\nAll users attempting to access the Databox app during these periods were impacted. As a result, regular data syncing may have been delayed, the first scheduled sync of the day may have been missed, and some notifications may have been delayed or not delivered.\n\nAll services have since been restored and are operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-06T04:48:35.627-05:00",
"resolved_inferred": false,
"started_at": "2026-02-06T04:48:35.561-05:00",
"state": "resolved",
"title": "Temporary issues with the services",
"updated_at": "2026-02-06T04:48:35.639-05:00",
"url": "https://stspg.io/fy5c48ztzf54"
},
{
"body": "Metric syncing is fully operational. The earlier Google Analytics 4 rate limit errors have been mitigated, and the issue is now resolved.\n\nThank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-04T04:53:32.896-05:00",
"resolved_inferred": false,
"started_at": "2026-02-03T07:13:01.164-05:00",
"state": "resolved",
"title": "Syncing issues with Google Analytics 4",
"updated_at": "2026-03-04T04:53:32.910-05:00",
"url": "https://stspg.io/49ts3d8ybgfx"
},
{
"body": "The issue has been resolved. Scheduled syncs are now being performed as expected again.\n\nThank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-06T09:05:26.824-05:00",
"resolved_inferred": false,
"started_at": "2025-11-06T07:35:52.724-05:00",
"state": "resolved",
"title": "Issues with performing scheduled syncs",
"updated_at": "2025-11-06T09:05:26.843-05:00",
"url": "https://stspg.io/xk0pk9jjj81z"
},
{
"body": "The issue has been resolved. The Reddit Ads metrics are now syncing normally again.\n\nIf you have any questions for us, please reach out to our Support services via chat or help@databox.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-05T09:18:40.022-05:00",
"resolved_inferred": false,
"started_at": "2025-11-05T08:24:00.309-05:00",
"state": "resolved",
"title": "Issues with syncing metrics for Reddit Ads data sources",
"updated_at": "2025-11-05T09:18:40.038-05:00",
"url": "https://stspg.io/9sxx5r2cct40"
},
{
"body": "AWS has resolved the reported outage. Our monitoring confirms that all systems are stable and operating normally.\n\nWe\u2019ll continue to keep an eye on performance, but no further impact is expected at this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T05:45:43.660-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T05:49:07.145-04:00",
"state": "resolved",
"title": "Upstream Provider Service Degradation",
"updated_at": "2025-10-21T05:45:43.677-04:00",
"url": "https://stspg.io/wfnzh1jdhyvg"
},
{
"body": "On Saturday, October 18, an issue occurred that prevented new data from being written to the warehouse. This caused dataset metric preparation processes to stop temporarily.\n\nIssues occurred between 2.30 AM EDT and 11:15 AM EDT (8.30 AM CET and 5.15 PM CET).\n\nThank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-19T14:49:11.302-04:00",
"resolved_inferred": false,
"started_at": "2025-10-19T14:49:11.248-04:00",
"state": "resolved",
"title": "Issues with datasets metrics preparation on Oct 18",
"updated_at": "2025-10-19T14:49:11.313-04:00",
"url": "https://stspg.io/rvsnfwh0wwc6"
},
{
"body": "Issue has been resolved. The app can now be accessed normally.\n\nThank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T10:32:16.049-04:00",
"resolved_inferred": false,
"started_at": "2025-10-07T09:09:20.784-04:00",
"state": "resolved",
"title": "Issues with accessing Databox app",
"updated_at": "2025-10-07T10:32:16.065-04:00",
"url": "https://stspg.io/n1hws5sdg3d6"
},
{
"body": "After monitoring the Xero integrations for a while, we can confirm that the issue is resolved.\n\nThe Xero data sources are now connected, new Xero connections can be added and data is syncing normally for Xero metrics.\n\nThank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-06T04:48:05.871-04:00",
"resolved_inferred": false,
"started_at": "2025-10-02T09:59:57.528-04:00",
"state": "resolved",
"title": "Issues with Xero integration",
"updated_at": "2025-10-06T04:48:05.895-04:00",
"url": "https://stspg.io/9z164h15kt9s"
},
{
"body": "Our Security team, together with an external cybersecurity service provider, has concluded an investigation connected to suspicious activity involving a limited number of Databox customer connections with Salesforce.\n\nWe have not identified any evidence that any customer\u2019s Databox account or personal data was compromised.\n\nThat makes this incident resolved, the Salesforce integration has been removed as a precaution measurement and will not be available until further notice. This means existing Salesforce connections are disabled in Databox and new connections cannot be established.\n\nWe are working on re-enabling the Salesforce integration and will keep you updated once it\u2019s available again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T07:29:21.000-04:00",
"resolved_inferred": false,
"started_at": "2025-09-25T03:35:13.870-04:00",
"state": "resolved",
"title": "Salesforce data source connections are currently disabled in Databox",
"updated_at": "2025-10-23T14:18:50.302-04:00",
"url": "https://stspg.io/zxx5qp3wtvnf"
},
{
"body": "The release and migration are now complete. All related issues have been resolved and should no longer occur.\n\nIf you have any questions for us, please reach out to our Support services via chat or help@databox.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-10T11:12:44.929-04:00",
"resolved_inferred": false,
"started_at": "2025-09-10T07:57:52.977-04:00",
"state": "resolved",
"title": "Releasing the new feature Advanced Filtering - potential issues with using the app",
"updated_at": "2025-09-10T11:12:44.946-04:00",
"url": "https://stspg.io/c5bn72grtrrj"
},
{
"body": "The issue has been resolved. The datasets feature now works as expected. \n\nThank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-29T17:02:28.081-04:00",
"resolved_inferred": false,
"started_at": "2025-08-29T15:01:54.268-04:00",
"state": "resolved",
"title": "Issues with creating datasets",
"updated_at": "2025-08-29T17:02:28.094-04:00",
"url": "https://stspg.io/tft1gy3zd1lk"
}
]
}