{
"vendor": "Deskpro",
"slug": "deskpro",
"platform": "statuspage",
"status_url": "https://www.deskprostatus.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The issue has been fixed, and AI functionality is now working normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T18:20:19.713+01:00",
"resolved_inferred": false,
"started_at": "2026-08-20T16:13:17.037+01:00",
"state": "resolved",
"title": "Deskpro Cloud AI degraded (US hosting region)",
"updated_at": "2026-08-20T18:20:19.725+01:00",
"url": "https://stspg.io/ypltwk8rwws2"
},
{
"body": "This issue has been resolved. The cause was an internal change to how our systems renew their access credentials, which left file storage temporarily unreachable. Access was restored automatically at 07:00 UTC and the change has been corrected. Only the EU region was affected. We are sorry for the disruption.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T11:36:01.680+01:00",
"resolved_inferred": false,
"started_at": "2026-08-19T08:42:03.379+01:00",
"state": "resolved",
"title": "Images and attachments not loading (EU region)",
"updated_at": "2026-08-19T11:36:01.697+01:00",
"url": "https://stspg.io/3ccmgc4t9bpj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T14:42:33.761+01:00",
"resolved_inferred": false,
"started_at": "2026-07-24T10:27:48.065+01:00",
"state": "resolved",
"title": "Potential authentication issues with Google Auth on cloud sites",
"updated_at": "2026-07-27T14:42:33.776+01:00",
"url": "https://stspg.io/sf2t61856cmh"
},
{
"body": "Between 7:30am and 7:44am BST this morning, access to Deskpro was degraded for approximately 14 minutes. The disruption occurred during scheduled infrastructure maintenance, part of our ongoing hardening work following the recent service incident. The maintenance took longer to apply than anticipated. Service was fully restored at 7:44am and all systems are operating normally. No data was lost or affected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T07:30:00.000+01:00",
"resolved_inferred": false,
"started_at": "2026-07-15T07:30:00.000+01:00",
"state": "resolved",
"title": "Service disruption during scheduled maintenance",
"updated_at": "2026-07-15T10:36:06.506+01:00",
"url": "https://stspg.io/wtt47rbs23lk"
},
{
"body": "Between approximately 13:36 and 14:15 BST, some customers experienced errors and slow performance when using Deskpro. This was caused by an issue with one of our database servers. Our team identified the affected server and rerouted traffic away from it, restoring normal performance. We've opened an investigation with our infrastructure provider to determine the root cause.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T13:30:00.000+01:00",
"resolved_inferred": false,
"started_at": "2026-07-13T13:30:00.000+01:00",
"state": "resolved",
"title": "Intermittent errors and slow performance",
"updated_at": "2026-07-13T16:38:27.289+01:00",
"url": "https://stspg.io/7q4vtw0kcdsj"
},
{
"body": "This issue is now resolved. We have removed the mitigations that were put in place and confirmed normal operation. We'll continue to monitor closely to ensure stability and will provide a further update if anything changes.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T14:54:42.379+01:00",
"resolved_inferred": false,
"started_at": "2026-06-15T16:39:19.146+01:00",
"state": "resolved",
"title": "Intermittent errors when adding attachments",
"updated_at": "2026-06-26T14:54:42.399+01:00",
"url": "https://stspg.io/zxk2tk5dp7jp"
},
{
"body": "The issue has now been resolved.\n\nAgent replies on WhatsApp and Meta social channels are sending as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-26T10:07:58.595+01:00",
"resolved_inferred": false,
"started_at": "2026-05-20T13:03:23.825+01:00",
"state": "resolved",
"title": "WhatsApp & Meta Social Channels \u2013 Agent Replies Not Sending",
"updated_at": "2026-05-26T10:07:58.615+01:00",
"url": "https://stspg.io/bdfdps49g7fk"
},
{
"body": "Inbound call alerting has been restored for all affected customers.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-07T16:22:23.435+01:00",
"resolved_inferred": false,
"started_at": "2026-05-07T10:13:25.534+01:00",
"state": "resolved",
"title": "Inbound Voice Calls Not Alerting Agents",
"updated_at": "2026-05-07T16:22:23.451+01:00",
"url": "https://stspg.io/lhmmvz8nrfgm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T23:32:25.211+01:00",
"resolved_inferred": false,
"started_at": "2026-04-23T18:40:23.837+01:00",
"state": "resolved",
"title": "Delayed email processing",
"updated_at": "2026-04-23T23:32:25.225+01:00",
"url": "https://stspg.io/9wsdvx6ld2zr"
},
{
"body": "After monitoring over the weekend, this incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-30T11:49:34.250+01:00",
"resolved_inferred": false,
"started_at": "2026-03-27T12:38:05.269+00:00",
"state": "resolved",
"title": "Degraded performance with search functionality",
"updated_at": "2026-03-30T11:49:34.265+01:00",
"url": "https://stspg.io/xvml2bmk54sq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-06T15:50:09.211+00:00",
"resolved_inferred": false,
"started_at": "2026-02-06T13:54:20.646+00:00",
"state": "resolved",
"title": "Service disruption",
"updated_at": "2026-02-06T15:50:09.227+00:00",
"url": "https://stspg.io/5qfx109kwwpk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-08T09:54:10.993+00:00",
"resolved_inferred": false,
"started_at": "2026-01-08T08:52:44.882+00:00",
"state": "resolved",
"title": "Gateway timeout",
"updated_at": "2026-01-08T09:54:11.009+00:00",
"url": "https://stspg.io/nj64qg43m5cr"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T11:10:56.104+00:00",
"resolved_inferred": false,
"started_at": "2025-12-10T08:39:50.271+00:00",
"state": "resolved",
"title": "Degraded Service",
"updated_at": "2025-12-10T11:10:56.122+00:00",
"url": "https://stspg.io/l60dq06yzw2q"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-24T20:25:15.231+00:00",
"resolved_inferred": false,
"started_at": "2025-11-24T11:50:05.000+00:00",
"state": "resolved",
"title": "Degraded Agent Login",
"updated_at": "2025-11-24T20:25:15.252+00:00",
"url": "https://stspg.io/5y4mz0tcyg2x"
},
{
"body": "Cloudflare report that the issue has been resolved.\n\nNormal service should be fully restored. If you continue to experience any issues, please reach out to support@deskpro.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T15:04:07.281+00:00",
"resolved_inferred": false,
"started_at": "2025-11-18T12:46:30.000+00:00",
"state": "resolved",
"title": "Issues at Cloudflare are causing intermittent connectivity problems",
"updated_at": "2025-11-18T15:04:07.300+00:00",
"url": "https://stspg.io/tvsbh9cczzc4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-02T18:44:47.578+01:00",
"resolved_inferred": false,
"started_at": "2025-10-01T11:00:13.000+01:00",
"state": "resolved",
"title": "Degraded Outbound Voice Call Functionality",
"updated_at": "2025-10-02T18:44:47.593+01:00",
"url": "https://stspg.io/zcqht39bkw8q"
}
]
}