{
"vendor": "Dronedeploy",
"slug": "dronedeploy",
"platform": "statuspage",
"status_url": "https://status.dronedeploy.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We have received word from our 3rd party provider that our Enterprise Support phone line is now working as expected.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T17:09:52.591-07:00",
"resolved_inferred": false,
"started_at": "2026-09-14T14:55:07.668-07:00",
"state": "resolved",
"title": "Enterprise Phone Support Unavailable",
"updated_at": "2026-09-14T17:09:52.608-07:00",
"url": "https://stspg.io/3yj9mzqvhb1m"
},
{
"body": "Between 2026-08-24 00:51 UTC (Aug 23, 4:51 PM PT) and 2026-08-25 13:20 UTC (Aug 25, 6:20 AM PDT) some users may have experienced failures with local uploading or processing of BIM files. Engineering has corrected the issue and no further impact is expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T06:30:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-08-25T06:30:00.000-07:00",
"state": "resolved",
"title": "BIM upload and processing failures",
"updated_at": "2026-08-26T14:12:36.962-07:00",
"url": "https://stspg.io/4xgy9yl1sjw7"
},
{
"body": "Between 12:41 PM PT on 08/23 and 09:21 AM PT on 08/24 (19:41 UTC on 08/23 and 16:00 AM UTCon 08/24) some users may have noted their Dock showing as offline or their dock drone being unable to launch. Engineering has corrected the issue and no further impact is expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T11:30:01.264-07:00",
"resolved_inferred": false,
"started_at": "2026-08-24T08:21:31.395-07:00",
"state": "resolved",
"title": "Dock Automation: Some Dock drones offline/unable to take off",
"updated_at": "2026-08-24T11:30:01.283-07:00",
"url": "https://stspg.io/wyppdpt5kjc4"
},
{
"body": "Between 1:45AM PDT on Aug. 7th and 1:00PM PDT on Aug. 8th (2026-08-06 08:00 UTC - 2026-08-07 18:00 UTC), some users may have experienced failures in export of Safety AI reports. Engineering has implemented a fix and does not anticipate any additional impact.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-07T14:21:24.814-07:00",
"resolved_inferred": false,
"started_at": "2026-08-07T09:23:34.763-07:00",
"state": "resolved",
"title": "Safety AI Reports failing",
"updated_at": "2026-08-07T14:21:24.832-07:00",
"url": "https://stspg.io/gfqhxbycxtpr"
},
{
"body": "Between 7:45AM and 1:20PM Pacific Time (14:45 and 20:20 UTC), some users may have experienced issues with rendering the elevation layer. Engineering has made changes to prevent further impact.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T15:18:39.273-07:00",
"resolved_inferred": false,
"started_at": "2026-07-30T12:55:43.284-07:00",
"state": "resolved",
"title": "Intermittent issues loading elevation layer",
"updated_at": "2026-07-30T15:18:39.287-07:00",
"url": "https://stspg.io/fp69p2x9t9b1"
},
{
"body": "Between 1:00PM and 1:40PM Pacific time (20:00 and 20:40 UTC) some users may have experienced issues loading projects in DroneDeploy, as well as latency or errors when attempting to use DroneDeploy on web or mobile. If you attempted to upload or export during this window, please try your action again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T14:04:30.540-07:00",
"resolved_inferred": false,
"started_at": "2026-07-14T13:32:48.771-07:00",
"state": "resolved",
"title": "Projects not loading",
"updated_at": "2026-07-14T14:04:30.557-07:00",
"url": "https://stspg.io/pd2tfgnsqlnk"
},
{
"body": "Between 9:15AM and 10:30AM Pacific Time (16:15 and 17:30 UTC) some users may have been unable to access DroneDeploy on web and mobile, due to an outage with one of our service providers. Our Engineering team implemented a patch to restore service and continued to monitor stability until the service provider issue was confirmed resolved. We expect no further impact.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T14:17:02.000-07:00",
"resolved_inferred": false,
"started_at": "2026-07-10T09:36:27.865-07:00",
"state": "resolved",
"title": "DroneDeploy web and mobile apps unavailable",
"updated_at": "2026-07-10T14:18:07.316-07:00",
"url": "https://stspg.io/cr4n6g32kg4p"
},
{
"body": "Between 9:00AM Pacific Time on 06/26 and 2:57PM Pacific Time on 06/29 (16:00 UTC on 6/26 and 21:57 UTC on 06/29), some users may have experienced BIM upload processing failures. Engineering has corrected the underlying issue. Please try your upload again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-29T16:02:16.000-07:00",
"resolved_inferred": false,
"started_at": "2026-06-29T14:51:01.077-07:00",
"state": "resolved",
"title": "BIM file upload failures during processing",
"updated_at": "2026-06-29T16:22:28.336-07:00",
"url": "https://stspg.io/2m8lrdmy0fd3"
},
{
"body": "Between 07:00AM and 12:15PM Pacific time (14:00 and 19:15 UTC), some users may have seen errors when attempting to import or export data between DroneDeploy and Procore. The issue has been resolved, but affected users will see missing data backfill between now and Monday. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T12:26:36.988-07:00",
"resolved_inferred": false,
"started_at": "2026-06-26T10:30:49.529-07:00",
"state": "resolved",
"title": "Errors when pulling data from or pushing data into Procore",
"updated_at": "2026-06-26T12:26:37.011-07:00",
"url": "https://stspg.io/737lf1dhrzxq"
},
{
"body": "Between 9:18PM on 6/21 and 6:07AM PDT on 6/22 some users may have experienced issues with the Autodesk integration not working as expected. The issue has been resolved and no further impact is expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-22T07:04:59.000-07:00",
"resolved_inferred": false,
"started_at": "2026-06-22T02:05:14.130-07:00",
"state": "resolved",
"title": "Unable to complete initial setup of integration with Autodesk Construction Cloud",
"updated_at": "2026-06-22T07:09:58.131-07:00",
"url": "https://stspg.io/q8yzx7xfhr5n"
},
{
"body": "Between 1:07PM and 1:27PM Pacific Time (20:07 and 20:27 UTC) some users may have experienced a 500 error when attempting to access dronedeploy.com. This was due to a service issue with a third party software provider. The issue has been resolved and our team will continue to monitor to ensure ongoing stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T14:08:59.886-07:00",
"resolved_inferred": false,
"started_at": "2026-06-11T13:10:19.850-07:00",
"state": "resolved",
"title": "dronedeploy.com unavailable",
"updated_at": "2026-06-22T06:29:25.437-07:00",
"url": "https://stspg.io/4qfgxmc76h9g"
},
{
"body": "Between 12:00PM and 2:23PM Pacific Time (19:20 and 21:23 UTC) some users may have been unable to access the Enterprise Analytics Dashboard. Engineering has deployed a fix and confirmed the issue is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T14:36:59.690-07:00",
"resolved_inferred": false,
"started_at": "2026-06-08T13:55:17.047-07:00",
"state": "resolved",
"title": "Enterprise Analytics dashboard unavailble",
"updated_at": "2026-06-08T14:36:59.707-07:00",
"url": "https://stspg.io/g2zrzv4j0169"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T23:36:00.415-07:00",
"resolved_inferred": false,
"started_at": "2026-06-03T16:37:51.668-07:00",
"state": "resolved",
"title": "Intermittent telemetry issues",
"updated_at": "2026-06-03T23:36:00.432-07:00",
"url": "https://stspg.io/720cdg71jx7q"
},
{
"body": "Between 2:51AM and 9:02AM Pacific Time (9:51 and 16:02 UTC), some users may have experienced issues with integrations not working as expected. Engineering has corrected the issue and no further impact is expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-19T09:08:47.503-07:00",
"resolved_inferred": false,
"started_at": "2026-05-19T08:52:03.080-07:00",
"state": "resolved",
"title": "All integrations currently not working as expected",
"updated_at": "2026-05-19T09:08:47.521-07:00",
"url": "https://stspg.io/rdlb1z34bmxw"
},
{
"body": "Between 4:40 PM Pacific Time on 05/05 and 1:20 PM Pacific Time on 05/06 (23:20 UTC on 05/05 and 20:20 UTC on 05/06), some users may have experienced issues loading elevation data, as well as related impacts to location data, annotations, exports, and reports. The underlying issue has been corrected and no further impact is expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T14:01:14.724-07:00",
"resolved_inferred": false,
"started_at": "2026-05-06T13:25:15.742-07:00",
"state": "resolved",
"title": "Unable to load elevation layer on cut/fill, location, annotation, report, and export data impacts",
"updated_at": "2026-05-06T14:01:14.739-07:00",
"url": "https://stspg.io/k76f2k5mxgl7"
},
{
"body": "Between 11:00AM PT and 4:30PM PT, some users may have experienced an issue where they got an error when attempting to embed a DroneDeploy project into Procore. This issue has been resolved. Please try your embed again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-22T16:35:00.493-07:00",
"resolved_inferred": false,
"started_at": "2026-04-22T16:03:39.862-07:00",
"state": "resolved",
"title": "Unable to embed projects in Procore",
"updated_at": "2026-04-22T16:35:00.532-07:00",
"url": "https://stspg.io/rb1psrtl81b6"
},
{
"body": "Between 08:00AM Pacific on 04/14 and 12:09PM Pacific Time on 04/20 (04/14/26 15:29pm UTC and 04/20/2026 19:05pm UTC), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T13:35:35.656-07:00",
"resolved_inferred": false,
"started_at": "2026-04-20T10:36:55.930-07:00",
"state": "resolved",
"title": "Some aerial data uploads failing when using Smart Uploader",
"updated_at": "2026-04-20T13:35:35.675-07:00",
"url": "https://stspg.io/tyl65yvh7ylw"
},
{
"body": "Between April 16 and 17, some users may have experienced an issue logging in to DroneDeploy's web app via Procore or Autodesk. Engineering has resolved the underlying issue and login via these methods are now working as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-17T21:14:42.847-07:00",
"resolved_inferred": false,
"started_at": "2026-04-17T17:14:35.518-07:00",
"state": "resolved",
"title": "Login via Procore and Autodesk not working on web app",
"updated_at": "2026-04-17T21:14:42.865-07:00",
"url": "https://stspg.io/s4mg5ngtn25v"
},
{
"body": "Between 6:30AM and 4:30PM Pacific Time (14:30 and 00:00 UTC), emails sent to DroneDeploy Support may not have been received due to an outage with our third-party ticketing system provider. This issue has been fully resolved and emails sent throughout the day are backfilling into our inbox. We appreciate your understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T16:45:42.296-07:00",
"resolved_inferred": false,
"started_at": "2026-04-08T10:20:09.620-07:00",
"state": "resolved",
"title": "DroneDeploy Support unable to receive inbound email",
"updated_at": "2026-04-08T16:45:42.313-07:00",
"url": "https://stspg.io/hp971k0sb7tb"
},
{
"body": "Between 12:53PM Pacific on 03/30 and 12:30PM Pacific Time on 03/31 (18:53 UTC on 03/30 and 18:30 UTC on 03/31), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T11:48:13.903-07:00",
"resolved_inferred": false,
"started_at": "2026-03-31T11:19:47.217-07:00",
"state": "resolved",
"title": "Some aerial data uploads failing when using Smart Uploader",
"updated_at": "2026-03-31T11:48:13.925-07:00",
"url": "https://stspg.io/xm6wq7dp5jc7"
},
{
"body": "Between 2:30am and 2:37pm Pacific Time (09:30 and 21:37 UTC), some users may have experienced an issue where Safety AI reports were not delivered. Engineering has resolved the underlying defect, and reports are now being delivered as expected. All undelivered reports will be run retroactively. There is no need to resubmit your request. Thanks for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-17T14:43:23.561-07:00",
"resolved_inferred": false,
"started_at": "2026-03-17T10:53:44.693-07:00",
"state": "resolved",
"title": "Safety AI Reports not being delivered",
"updated_at": "2026-03-17T14:43:23.577-07:00",
"url": "https://stspg.io/8x6fyy855j2q"
},
{
"body": "Safety AI is no longer experiencing delays with report delivery. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-03T19:05:39.421-08:00",
"resolved_inferred": false,
"started_at": "2026-03-03T10:28:27.756-08:00",
"state": "resolved",
"title": "Delays in Safety AI report delivery",
"updated_at": "2026-03-03T19:05:39.435-08:00",
"url": "https://stspg.io/y93rk9fzlj1y"
},
{
"body": "Between 1:45PM and 3:05PM Pacific Time (21:45 - 23:05 UTC), some users may have noted failure of robot service calls. Engineering has taken action to resolve the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-27T13:30:00.000-08:00",
"resolved_inferred": false,
"started_at": "2026-02-27T13:30:00.000-08:00",
"state": "resolved",
"title": "Robot service calls failing",
"updated_at": "2026-02-27T15:19:58.413-08:00",
"url": "https://stspg.io/m26w2f0w81c6"
},
{
"body": "Between 02/11/2026 at 1:00PM PST (21:00 UTC) and 02/13/2026 at 12:28AM PST (08:28 UTC), new Safety AI reports were not being delivered due to a partial outage with a third-party vendor. Engineering has made updates to address the issue, and all queued reports are being reprocessed. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-13T13:57:34.377-08:00",
"resolved_inferred": false,
"started_at": "2026-02-12T13:12:02.784-08:00",
"state": "resolved",
"title": "Safety AI Delayed Processing",
"updated_at": "2026-02-13T13:57:34.395-08:00",
"url": "https://stspg.io/q38dlxkgdzzg"
},
{
"body": "Between Wednesday, Feb. 4, 10:38 AM PST and Friday, Feb. 6,11:15 AM PST (Feb. 04, 18:38 - Feb. 06, 19:15 UTC), when users uploaded multiple standard photos at once, only one photo per level/project was saved, and the rest of the photos in that batch did not reach our servers. The issue has been resolved by our engineering team, and new uploads are now working normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-09T14:00:16.237-08:00",
"resolved_inferred": false,
"started_at": "2026-02-09T14:00:16.183-08:00",
"state": "resolved",
"title": "Ground App standard photo upload issue",
"updated_at": "2026-02-09T14:00:16.249-08:00",
"url": "https://stspg.io/h8zdsx52xqkp"
},
{
"body": "A fix has been implemented to ensure a complete refresh of all Enterprise Analytics dashboard data. Please allow several hours for the dashboard to fully refresh.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-05T18:12:50.570-08:00",
"resolved_inferred": false,
"started_at": "2026-02-05T11:41:14.945-08:00",
"state": "resolved",
"title": "Outdated Enterprise Analytics Data",
"updated_at": "2026-02-05T18:12:50.587-08:00",
"url": "https://stspg.io/0w5zvp8qwrrf"
},
{
"body": "Between 8:24AM and 3:45PM Pacific time (16:24 and 23:45 UTC) some users may have experienced issues loading projects in the DroneDeploy Ground App. Engineering has resolved the issue and no further impact is expected. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-16T16:57:31.575-08:00",
"resolved_inferred": false,
"started_at": "2026-01-16T11:07:41.048-08:00",
"state": "resolved",
"title": "Projects not loading on Ground App v2.229.0",
"updated_at": "2026-01-16T16:57:31.595-08:00",
"url": "https://stspg.io/r750bzf72xtc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-12T13:18:06.453-08:00",
"resolved_inferred": false,
"started_at": "2026-01-12T12:18:18.165-08:00",
"state": "resolved",
"title": "Export delays",
"updated_at": "2026-01-12T13:18:06.470-08:00",
"url": "https://stspg.io/q4ytkwkps5l7"
},
{
"body": "Between 4:00PM and 5:25PM PT (00:00 - 01:25 UTC) some users may have experienced export failures. All failed exports have been restarted. Please allow a couple of hours for exports to complete.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-14T17:41:31.043-08:00",
"resolved_inferred": false,
"started_at": "2025-12-14T17:31:00.016-08:00",
"state": "resolved",
"title": "Export failures",
"updated_at": "2025-12-14T17:41:31.064-08:00",
"url": "https://stspg.io/nw6rynf2qmvj"
},
{
"body": "Between 1:00PM PST on 12/09 and 1:00AM PST on 12/11 (21:00 UTC on 12/09 and 09:00 UTC on 12/11), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-11T09:11:25.261-08:00",
"resolved_inferred": false,
"started_at": "2025-12-09T17:35:08.988-08:00",
"state": "resolved",
"title": "Intermittent PPK Processing failures due to third party provider instability",
"updated_at": "2025-12-11T09:11:25.280-08:00",
"url": "https://stspg.io/57h5nmxbyh1w"
},
{
"body": "On Sunday, November 30th, between 4:00pm and 8:40pm PST (12/01/2025 00:00 and 4:40 UTC), some users may have noted that flight logs were not uploaded to Dock Drones. The issue was corrected and flight log data captured during that window is being backfilled. Please allow a few hours for that data backfill to complete.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-30T20:56:44.264-08:00",
"resolved_inferred": false,
"started_at": "2025-11-30T19:55:02.515-08:00",
"state": "resolved",
"title": "Dock Drones not writing flight logs",
"updated_at": "2025-11-30T20:56:44.283-08:00",
"url": "https://stspg.io/q7g4xm9w77h7"
},
{
"body": "Between 3:38AM and 6:30AM Pacific Time (11:38 and 14:30 UTC) some users may have experienced intermittent issues accessing a variety of DroneDeploy's apps and services due to the Global Cloudflare service incident. Cloudflare has declared the incident over and all services are confirmed stable.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T10:59:15.625-08:00",
"resolved_inferred": false,
"started_at": "2025-11-18T04:20:27.674-08:00",
"state": "resolved",
"title": "Intermittent availability issues due to global Cloudflare incident",
"updated_at": "2025-11-18T10:59:15.642-08:00",
"url": "https://stspg.io/z3fjsdn1klv1"
},
{
"body": "On Tuesday, Oct. 20th, between 3:00AM and 8:00PM PDT (10:00 - 03:00 UTC), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T09:15:39.337-07:00",
"resolved_inferred": false,
"started_at": "2025-10-20T15:01:30.166-07:00",
"state": "resolved",
"title": "Intermittent PPK Processing failures due to third party provider instability",
"updated_at": "2025-10-21T09:15:39.357-07:00",
"url": "https://stspg.io/3dd6rz17r1pm"
},
{
"body": "Between 8:34AM and 3:00PM PDT (15:34 and 22:00 UTC) some users may have experienced issues loading DroneDeploy.com or contacting our Support team via live chat or phone due to the global AWS outage. All services have returned to normal. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T15:08:16.003-07:00",
"resolved_inferred": false,
"started_at": "2025-10-20T08:39:36.518-07:00",
"state": "resolved",
"title": "DroneDeploy.com and other services unavailable",
"updated_at": "2025-10-20T15:08:16.022-07:00",
"url": "https://stspg.io/ynp1ck3tz71x"
},
{
"body": "Between 2025-09-25 1:00 PM PDT and 2025-09-28 9:00 AM PDT, some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-28T12:57:27.471-07:00",
"resolved_inferred": false,
"started_at": "2025-09-26T13:24:02.133-07:00",
"state": "resolved",
"title": "Intermittent PPK Processing failures due to third party provider instability",
"updated_at": "2025-09-28T12:57:27.488-07:00",
"url": "https://stspg.io/3j7stqzhtxvb"
},
{
"body": "Between 09/22 at 7:00AM PT and 09/23 at 10:00AM PT, some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-23T10:01:25.055-07:00",
"resolved_inferred": false,
"started_at": "2025-09-22T14:20:49.971-07:00",
"state": "resolved",
"title": "PPK Processing failures due to third party outage",
"updated_at": "2025-09-23T10:01:25.075-07:00",
"url": "https://stspg.io/63brr2y9xk1m"
},
{
"body": "Between 08/29/2025 and 09/15/2025, some users may have experienced the following issues:\n- GCP tagging is sometimes not working as expected\n- GCPs (including custom grids) are converted to WGS84 when uploading\n- The default CRS when uploading GCPs is WGS84\n\nEngineering has corrected the underlying issue, and no further action is needed. We appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-15T15:06:30.254-07:00",
"resolved_inferred": false,
"started_at": "2025-09-09T12:38:47.925-07:00",
"state": "resolved",
"title": "GCP processing issues",
"updated_at": "2025-09-15T15:06:30.273-07:00",
"url": "https://stspg.io/8txnwm1pjvdm"
}
]
}