{
"vendor": "Dynatrace",
"slug": "dynatrace",
"platform": "status.io",
"status_url": "https://dynatrace.status.io",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": false,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We have identified an issue affecting access to the Customer Support Portal. Users may be unable to access or use portal functionality as expected due to a third-party service disruption impacting Salesforce.\r\n\r\nThe issue is external to our services. We are actively monitoring the situation and working with the service provider while awaiting resolution.\r\n\r\nWe apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.",
"first_seen": "2026-09-16T12:28:20Z",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T09:05:26.205Z",
"state": "investigating",
"title": "Customer Support Portal Access Degradation",
"updated_at": "2026-09-16T09:05:26.245Z",
"url": "https://dynatrace.status.io"
},
{
"body": "We are investigating an issue affecting a subset of Dynatrace environments on AWS US East. Some customers may experience failures of DQL queries, when loading dashboards and applications, and delays or failures in alert processing, or missing alerts.\r\n\r\nWe apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.",
"first_seen": "2026-09-10T12:15:40Z",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2026-09-11T12:29:42Z",
"resolved_inferred": true,
"started_at": "2026-09-10T10:56:17.642Z",
"state": "investigating",
"title": "Alerting and Dashboard/App Loading Issues on AWS US East",
"updated_at": "2026-09-10T10:56:17.679Z",
"url": "https://dynatrace.status.io"
}
]
}