{
"vendor": "Ellucian",
"slug": "ellucian",
"platform": "statuspage",
"status_url": "https://status.elluciancloud.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Ellucian has resolved an issue affecting Ellucian Insights and Ellucian Intelligent Processes (EIP) for some customers. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T13:30:44.275-04:00",
"resolved_inferred": false,
"started_at": "2026-09-02T11:11:43.800-04:00",
"state": "resolved",
"title": "Service Notification: Ellucian Insights",
"updated_at": "2026-09-02T13:30:44.295-04:00",
"url": "https://stspg.io/kqk5plhgf85d"
},
{
"body": "Ellucian has resolved an issue affecting Smart Plan for some customers. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T12:58:43.798-04:00",
"resolved_inferred": false,
"started_at": "2026-08-20T10:49:45.060-04:00",
"state": "resolved",
"title": "Service Notification: Smart Plan",
"updated_at": "2026-08-20T12:58:43.815-04:00",
"url": "https://stspg.io/j9ks3jrmb830"
},
{
"body": "Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution.\n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T16:01:36.895-04:00",
"resolved_inferred": false,
"started_at": "2026-08-06T09:19:15.124-04:00",
"state": "resolved",
"title": "Service Notification: Ellucian Insights",
"updated_at": "2026-08-06T16:01:36.916-04:00",
"url": "https://stspg.io/txg7h826l1ft"
},
{
"body": "The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week.\n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T19:51:19.313-04:00",
"resolved_inferred": false,
"started_at": "2026-08-05T14:10:15.625-04:00",
"state": "resolved",
"title": "Service Notification:  Ellucian Insights",
"updated_at": "2026-08-05T19:51:19.327-04:00",
"url": "https://stspg.io/mf7cn7tn7kny"
},
{
"body": "Microsoft fixed the issue causing the Azure outage. At this time the Ellucian Student Financial Success line of products is back online.\n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T16:48:06.429-04:00",
"resolved_inferred": false,
"started_at": "2026-07-23T12:28:10.645-04:00",
"state": "resolved",
"title": "Service Notification: Student Financial Success",
"updated_at": "2026-07-23T16:48:06.447-04:00",
"url": "https://stspg.io/0m5pxj8vvw6r"
},
{
"body": "Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T16:40:47.786-04:00",
"resolved_inferred": false,
"started_at": "2026-07-14T11:54:03.232-04:00",
"state": "resolved",
"title": "Service Notification: Ellucian Forms",
"updated_at": "2026-07-14T16:40:47.811-04:00",
"url": "https://stspg.io/2tkzm9ltfv1w"
},
{
"body": "Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T23:02:54.317-04:00",
"resolved_inferred": false,
"started_at": "2026-06-23T21:34:12.745-04:00",
"state": "resolved",
"title": "Service Notification: Insights",
"updated_at": "2026-06-23T23:02:54.335-04:00",
"url": "https://stspg.io/0j4mb0mlqrf8"
},
{
"body": "Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor.\n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-26T17:52:32.411-04:00",
"resolved_inferred": false,
"started_at": "2026-05-26T15:27:36.736-04:00",
"state": "resolved",
"title": "Service Notification: Ellucian Recruit workflows",
"updated_at": "2026-05-26T17:52:32.431-04:00",
"url": "https://stspg.io/rs1vvq1z1dqr"
},
{
"body": "Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-21T14:32:21.322-04:00",
"resolved_inferred": false,
"started_at": "2026-05-21T11:05:42.000-04:00",
"state": "resolved",
"title": "Service Notification: Ellucian Recruit workflows",
"updated_at": "2026-05-21T14:32:21.340-04:00",
"url": "https://stspg.io/1049l97yt65p"
},
{
"body": "Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T02:14:14.316-04:00",
"resolved_inferred": false,
"started_at": "2026-05-14T12:03:49.000-04:00",
"state": "resolved",
"title": "Service Notification: Advance, Advise, Recruit - emails and workflows",
"updated_at": "2026-05-15T02:14:14.333-04:00",
"url": "https://stspg.io/ws23m2ptvk3c"
},
{
"body": "Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T11:54:15.120-04:00",
"resolved_inferred": false,
"started_at": "2026-05-06T10:47:08.919-04:00",
"state": "resolved",
"title": "Service Notification: Colleague SaaS / Web interfaces",
"updated_at": "2026-05-06T11:54:15.145-04:00",
"url": "https://stspg.io/ttnqh0tk7tft"
},
{
"body": "Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T12:03:56.749-04:00",
"resolved_inferred": false,
"started_at": "2026-04-10T11:42:45.626-04:00",
"state": "resolved",
"title": "Service Notification: Ellucian Forms",
"updated_at": "2026-04-10T12:03:56.763-04:00",
"url": "https://stspg.io/0qkwv2nb0dky"
},
{
"body": "Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-26T15:32:27.065-04:00",
"resolved_inferred": false,
"started_at": "2026-03-26T10:48:10.000-04:00",
"state": "resolved",
"title": "Service Notification: Colleague Document download issue",
"updated_at": "2026-03-26T15:32:27.081-04:00",
"url": "https://stspg.io/qn1nh238yf1s"
},
{
"body": "Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T12:08:11.871-04:00",
"resolved_inferred": false,
"started_at": "2026-03-18T12:08:11.813-04:00",
"state": "resolved",
"title": "Service Update: Person Manager",
"updated_at": "2026-03-18T12:08:11.883-04:00",
"url": "https://stspg.io/1ttcsbdxk68q"
},
{
"body": "Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor.\n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-14T10:43:12.000-04:00",
"resolved_inferred": false,
"started_at": "2026-03-14T08:36:34.928-04:00",
"state": "resolved",
"title": "Service Notification: Elevate in Canada Region",
"updated_at": "2026-03-16T14:17:19.580-04:00",
"url": "https://stspg.io/v6p93jzf49x2"
},
{
"body": "Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T17:00:38.544-05:00",
"resolved_inferred": false,
"started_at": "2026-03-01T10:08:43.275-05:00",
"state": "resolved",
"title": "Service Notification: AWS Middle East region power issues",
"updated_at": "2026-03-05T17:00:38.560-05:00",
"url": "https://stspg.io/qs5fvkmfr1gg"
},
{
"body": "The regions of CA, and EU are fully restored and schedules are triggering again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-20T12:39:37.391-05:00",
"resolved_inferred": false,
"started_at": "2026-02-20T11:19:46.493-05:00",
"state": "resolved",
"title": "Service Notification: Data Connect scheduled jobs and Insights refresh jobs",
"updated_at": "2026-02-20T12:39:37.408-05:00",
"url": "https://stspg.io/034x6wqcsmgy"
},
{
"body": "Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. \n\nThank You,\nYour Ellucian Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-19T14:30:53.005-05:00",
"resolved_inferred": false,
"started_at": "2026-02-19T11:33:13.732-05:00",
"state": "resolved",
"title": "Service Notification:  Person Manager",
"updated_at": "2026-02-19T14:30:53.026-05:00",
"url": "https://stspg.io/0ynvp16z2ywg"
},
{
"body": "AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact.\n\nAll services are now operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-16T05:00:00.000-05:00",
"resolved_inferred": false,
"started_at": "2026-02-16T05:00:00.000-05:00",
"state": "resolved",
"title": "Service Update:  Ethos Data Connect",
"updated_at": "2026-02-17T09:31:26.476-05:00",
"url": "https://stspg.io/fyhgzqjjkh78"
},
{
"body": "Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-06T17:30:00.000-05:00",
"resolved_inferred": false,
"started_at": "2026-02-06T17:30:00.000-05:00",
"state": "resolved",
"title": "Service Update: Experience and Data Connect",
"updated_at": "2026-02-13T13:25:25.452-05:00",
"url": "https://stspg.io/nfzrf4k4gm43"
},
{
"body": "Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized, message processing resumed at normal rates, and the backlog was cleared of all actionable messages. We will continue to closely monitor performance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-22T16:05:36.014-05:00",
"resolved_inferred": false,
"started_at": "2026-01-22T11:02:00.945-05:00",
"state": "resolved",
"title": "ILP - Message processing",
"updated_at": "2026-01-22T16:05:36.028-05:00",
"url": "https://stspg.io/h0mg7jfpzc1x"
},
{
"body": "Some customers experienced intermittent slow response times for Ethos API calls. Ellucian engineers investigated and confirmed that response times have recovered. We will continue to closely monitor the environment.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-12T18:26:04.215-05:00",
"resolved_inferred": false,
"started_at": "2026-01-12T17:12:39.792-05:00",
"state": "resolved",
"title": "Ethos API calls - Intermittent slow performance",
"updated_at": "2026-01-12T18:26:04.231-05:00",
"url": "https://stspg.io/4jj0jrfvftjn"
},
{
"body": "Ellucian engineers resolved an issue impacting Experience cards. Normal system performance was restored and closely monitored overnight, engineers will continue to monitor the service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-12T12:00:08.446-05:00",
"resolved_inferred": false,
"started_at": "2025-12-11T11:25:12.835-05:00",
"state": "resolved",
"title": "Experience Cards  Interruption",
"updated_at": "2025-12-12T12:00:08.462-05:00",
"url": "https://stspg.io/mt969n8jb436"
},
{
"body": "We closely monitored the widespread issue that Cloudflare was experiencing today. While we are unaware of any impacts to Ellucian SaaS or Cloud systems, it was possible that you may have experienced some intermittent issues until Cloudflare resolved the issue.  Cloudflare updated that they implemented a fix and presently Cloudflare services are operating normally, they are no longer observing elevated errors or latency across the network.  If you have any issues please submit a case to support. Thank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T13:00:33.155-05:00",
"resolved_inferred": false,
"started_at": "2025-11-18T09:40:23.780-05:00",
"state": "resolved",
"title": "CLOUDFLARE SERVICE ISSUE",
"updated_at": "2025-11-18T13:00:33.172-05:00",
"url": "https://stspg.io/r1slxtx5ypmw"
},
{
"body": "Ellucian engineers have resolved the issue impacting Insights population jobs. Normal system performance has been restored.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-05T07:57:26.103-05:00",
"resolved_inferred": false,
"started_at": "2025-11-04T09:52:42.226-05:00",
"state": "resolved",
"title": "ELLUCIAN INSIGHTS POPULATION JOBS INTERRUPTION",
"updated_at": "2025-11-05T07:57:26.123-05:00",
"url": "https://stspg.io/z5xzpmfllx7y"
},
{
"body": "Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal, they continue to see signs of recovery as they route traffic through health nodes. They anticipate full mitigation within the next four hours. Ellucian will continue to monitor. Please submit a ticket if any additional issues are encountered. Microsoft will continue to provide updates via https://azure.status.microsoft/en-us/status.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-29T16:28:54.553-04:00",
"resolved_inferred": false,
"started_at": "2025-10-29T13:08:30.839-04:00",
"state": "resolved",
"title": "Microsoft Azure issue impacting customer connectivity to some services",
"updated_at": "2025-10-29T16:28:54.571-04:00",
"url": "https://stspg.io/5k8f2nccy9tg"
},
{
"body": "All Ellucian cloud services have been restored. We continue to monitor AWS for further issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T20:59:20.681-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T06:21:00.915-04:00",
"state": "resolved",
"title": "AWS OUTAGE US-EAST-1",
"updated_at": "2025-10-20T20:59:20.699-04:00",
"url": "https://stspg.io/k6htn2vsjqs5"
},
{
"body": "The authentication issues have been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-14T22:19:44.757-04:00",
"resolved_inferred": false,
"started_at": "2025-10-14T21:43:35.838-04:00",
"state": "resolved",
"title": "Issues with authentication",
"updated_at": "2025-10-14T22:19:44.774-04:00",
"url": "https://stspg.io/jnl3yf0hmvwp"
},
{
"body": "Engineering teams remediated the issue impacting ILP real-time and bulk job processing, ILP is fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-16T12:32:20.901-04:00",
"resolved_inferred": false,
"started_at": "2025-09-16T11:14:24.340-04:00",
"state": "resolved",
"title": "ILP PROCESSING ISSUE",
"updated_at": "2025-09-16T12:32:20.918-04:00",
"url": "https://stspg.io/1cjvjp3vqmdh"
},
{
"body": "The intermittent latency issues have been fully resolved and Experience is fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-19T12:47:48.288-04:00",
"resolved_inferred": false,
"started_at": "2025-08-19T11:49:58.819-04:00",
"state": "resolved",
"title": "Ellucian Experience Degraded Performance",
"updated_at": "2025-08-19T12:47:48.304-04:00",
"url": "https://stspg.io/wmrpy84vnk56"
},
{
"body": "Experience performance issues have been resolved. Ellucian engineers have identified and remediated the root cause.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-18T15:53:35.062-04:00",
"resolved_inferred": false,
"started_at": "2025-08-18T11:48:15.505-04:00",
"state": "resolved",
"title": "Ellucian Experience degraded performance",
"updated_at": "2025-08-18T15:53:35.076-04:00",
"url": "https://stspg.io/hdfn7s2f110j"
}
]
}