{
"vendor": "Emnify",
"slug": "emnify",
"platform": "statuspage",
"status_url": "https://status.emnify.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-13T12:30:53Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-13T18:19:34.455Z",
"resolved_inferred": false,
"started_at": "2026-09-13T12:04:43.774Z",
"state": "resolved",
"title": "Service degradation - O2 and EE UK networks",
"updated_at": "2026-09-13T18:19:34.476Z",
"url": "https://stspg.io/5wyhbj8m5wtm"
},
{
"body": "Event processing has fully recovered, and events are now being displayed as expected in the emnify Portal and via Data Streamer.\n\nThe incident has been resolved",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T05:55:53.144Z",
"resolved_inferred": false,
"started_at": "2026-09-11T04:30:52.012Z",
"state": "resolved",
"title": "Events display issues in the emnify Portal and Data Streamer",
"updated_at": "2026-09-11T05:55:53.158Z",
"url": "https://stspg.io/q4yw29z9b80z"
},
{
"body": "Event processing has fully recovered, and events are now being displayed as expected in the emnify Portal and via Data Streamer.\n\nThe incident has been resolved",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T12:37:41.091Z",
"resolved_inferred": false,
"started_at": "2026-09-10T12:03:17.161Z",
"state": "resolved",
"title": "Events display issues in the emnify Portal and Data Streamer",
"updated_at": "2026-09-10T12:37:41.110Z",
"url": "https://stspg.io/zqgq5mrqss0j"
},
{
"body": "The issue affecting the search functionality in the emnify portal has been resolved. Search functionality and endpoint status information are now operating as expected.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T16:33:20.703Z",
"resolved_inferred": false,
"started_at": "2026-09-09T13:25:45.585Z",
"state": "resolved",
"title": "Portal search functionality degradation",
"updated_at": "2026-09-09T16:33:20.718Z",
"url": "https://stspg.io/0x1ds74t5q70"
},
{
"body": "Dear emnify Customers,\n\nThis incident has been resolved, and we can confirm a steady recovery after close monitoring. \n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-07T14:01:30.939Z",
"resolved_inferred": false,
"started_at": "2026-09-07T12:52:13.038Z",
"state": "resolved",
"title": "Service degradation with data connectivity",
"updated_at": "2026-09-07T14:01:30.953Z",
"url": "https://stspg.io/r2vwbsnq5s74"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-01T10:22:52.461Z",
"resolved_inferred": false,
"started_at": "2026-08-01T09:56:04.773Z",
"state": "resolved",
"title": "Service Degradation - OpenVPN Connections and Portal Access",
"updated_at": "2026-08-01T10:22:52.473Z",
"url": "https://stspg.io/8fq8l5bq2493"
},
{
"body": "Dear emnify Customers,\n\nThis incident has been resolved. The recovery process has been completed, and the temporary restriction on report filters has also been removed. Both current and historical data are now available in the affected reports in the emnify portal.\n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-03T12:37:47.920Z",
"resolved_inferred": false,
"started_at": "2026-07-27T13:15:19.744Z",
"state": "resolved",
"title": "Service Degradation - Data Usage Statistics",
"updated_at": "2026-08-03T12:37:47.937Z",
"url": "https://stspg.io/dy152f0j32vj"
},
{
"body": "Dear emnify Customers,\n\nThis incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T13:19:17.133Z",
"resolved_inferred": false,
"started_at": "2026-07-24T12:32:48.681Z",
"state": "resolved",
"title": "Service Degradation - operators in the LATAM region",
"updated_at": "2026-07-27T13:19:17.153Z",
"url": "https://stspg.io/z4k5r8pkw33t"
},
{
"body": "The incident has been resolved, and we confirm that portal authentication is fully functional again. \n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T19:12:50.851Z",
"resolved_inferred": false,
"started_at": "2026-07-10T17:12:28.499Z",
"state": "resolved",
"title": "Issues with Portal authentication",
"updated_at": "2026-07-10T19:12:50.867Z",
"url": "https://stspg.io/bz7xrj7s4g53"
},
{
"body": "Dear emnify Customers,\n\nThis incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T18:42:46.730Z",
"resolved_inferred": false,
"started_at": "2026-06-30T17:43:55.778Z",
"state": "resolved",
"title": "Service Degradation - Device Quota Management",
"updated_at": "2026-06-30T18:42:46.744Z",
"url": "https://stspg.io/vyc5btrvqvqw"
},
{
"body": "Dear emnify Customers,\n\nNetwork tests toward Cellcom are now passing, indicating that connectivity has been restored.\n\nAs the issue affecting MTN remains ongoing, we have temporarily removed MTN from the available networks in our Guinea data plans to minimize customer impact. Customers can continue using alternative networks in Guinea, which are operating normally.\n\nWe will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T14:48:39.473Z",
"resolved_inferred": false,
"started_at": "2026-06-30T08:11:18.524Z",
"state": "resolved",
"title": "Service Degradation - Guinea (Orange, Cellcom, MTN)",
"updated_at": "2026-07-30T14:48:39.490Z",
"url": "https://stspg.io/rnl547rjq3bf"
},
{
"body": "This incident has been resolved. \n\nIn case you are still having issues, please submit a ticket to our Customer Support team via the help center.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T20:44:54.912Z",
"resolved_inferred": false,
"started_at": "2026-06-26T19:58:17.115Z",
"state": "resolved",
"title": "Issues with data limit enforcement",
"updated_at": "2026-06-26T20:44:54.934Z",
"url": "https://stspg.io/56yyfwr6xdx8"
},
{
"body": "The issue has since been resolved, and access to Vodafone Germany is fully operational again. \n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T13:54:07.499Z",
"resolved_inferred": false,
"started_at": "2026-06-23T12:49:18.535Z",
"state": "resolved",
"title": "Service Degradation - Vodafone Germany",
"updated_at": "2026-06-23T13:54:07.517Z",
"url": "https://stspg.io/m2r67m9b2k3q"
},
{
"body": "This incident has been resolved. \n\nPlease reach out to our Customer Support team via the help center if you continue to face issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-21T07:11:10.954Z",
"resolved_inferred": false,
"started_at": "2026-06-20T22:35:42.415Z",
"state": "resolved",
"title": "Degraded Performance \u2013 Embedded Dashboards & Stats API",
"updated_at": "2026-06-21T07:11:10.969Z",
"url": "https://stspg.io/b9bw10szcyhg"
},
{
"body": "This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T16:02:56.159Z",
"resolved_inferred": false,
"started_at": "2026-06-18T12:55:25.438Z",
"state": "resolved",
"title": "Service degradation - EE (UK)",
"updated_at": "2026-06-18T16:02:56.176Z",
"url": "https://stspg.io/n6h5s470bbj3"
},
{
"body": "We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T13:30:41.096Z",
"resolved_inferred": false,
"started_at": "2026-06-04T13:48:25.051Z",
"state": "resolved",
"title": "Service Degradation - Orange (Guinea)",
"updated_at": "2026-06-08T13:30:41.115Z",
"url": "https://stspg.io/5966h2r111wb"
},
{
"body": "## Summary\n\nDue to a full outage of emnify\u2019s LTE signalling carrier for the 90143XXX and 29509XXX IMSIs, customers were unable to attach to LTE networks during the impact duration of 29min.\n\nDue to static routing in 3GPP signalling systems, there is no failover to alternate carriers. Most devices were able to connect to alternative RAT types \\(2G/3G\\) or using alternate IMSIs. Existing data connections were not impacted.\n\n## Timeline \\(UTC\\)\n\n| Time | Event |\n| --- | --- |\n| 07:47 | **>>>INCIDENT STARTS HERE<<<** Carrier applies configuration change to their Diameter Routing Agents, which triggers a software bug. LTE signalling links between emnify and carrier are all shut down. |\n| 07:52 | Automated alert raised |\n| 08:04 | Internal incident created |\n| 08:16 | LTE signalling links up again **>>>INCIDENT STOPS HERE<<<** |",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T09:28:58.572Z",
"resolved_inferred": false,
"started_at": "2026-06-03T08:23:05.384Z",
"state": "postmortem",
"title": "Service Degradation - 4G Connectivity",
"updated_at": "2026-06-11T12:30:10.779Z",
"url": "https://stspg.io/5x51tyy8zszb"
},
{
"body": "Dear emnify Customers,\n\nAt approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions.\n\nBeginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered.\n\nWe are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator.\n\nIf you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-02T04:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-06-02T04:30:00.000Z",
"state": "resolved",
"title": "Service Degradation - Claro (Paraguay, Uruguay, Argentina)",
"updated_at": "2026-06-02T08:11:45.231Z",
"url": "https://stspg.io/1n5mp0jkcxl2"
},
{
"body": "Dear emnify Customers,\n\nThis incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-20T17:05:26.619Z",
"resolved_inferred": false,
"started_at": "2026-05-18T07:18:46.089Z",
"state": "resolved",
"title": "Service Degradation - Lonestar (Liberia)",
"updated_at": "2026-05-20T17:05:26.633Z",
"url": "https://stspg.io/m7xtbjw1rfbd"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-14T21:16:25.433Z",
"resolved_inferred": false,
"started_at": "2026-05-14T18:02:13.098Z",
"state": "resolved",
"title": "Service degradation - Play (Poland)",
"updated_at": "2026-05-14T21:16:25.450Z",
"url": "https://stspg.io/bych6r3mzvzg"
},
{
"body": "As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally.\n\nWe will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-17T08:35:32.589Z",
"resolved_inferred": false,
"started_at": "2026-05-11T15:24:55.429Z",
"state": "resolved",
"title": "Service degradation - MTN (Guinea-Bissau)",
"updated_at": "2026-06-17T08:35:32.608Z",
"url": "https://stspg.io/4dq2nhjq5f1h"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved. \n\nOur monitoring and validation tests confirm that the operator MTN is now fully operational. \n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\nKind regards,\nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-30T13:06:03.318Z",
"resolved_inferred": false,
"started_at": "2026-04-27T14:30:21.761Z",
"state": "resolved",
"title": "Service Degradation - MTN C\u00f4te d'Ivoire",
"updated_at": "2026-04-30T13:06:03.337Z",
"url": "https://stspg.io/fkchkqy8q1bm"
},
{
"body": "The issue affecting event display has been resolved.\n\nIf you continue to experience any problems or have questions, please do not hesitate to contact our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T03:54:29.531Z",
"resolved_inferred": false,
"started_at": "2026-04-27T02:42:25.000Z",
"state": "resolved",
"title": "Event display issues",
"updated_at": "2026-04-27T03:54:29.547Z",
"url": "https://stspg.io/yqk558mx0n81"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved, and all services are now fully operational.\n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\nKind regards,\nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-22T13:01:10.525Z",
"resolved_inferred": false,
"started_at": "2026-04-22T07:56:20.033Z",
"state": "resolved",
"title": "Increased API error rates",
"updated_at": "2026-04-22T13:01:10.539Z",
"url": "https://stspg.io/pzsk938xs0my"
},
{
"body": "The issue affecting connectivity in MTN Uganda has been fully resolved.\n\nIf you experience any further issues, please reach out to our support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-17T23:08:32.015Z",
"resolved_inferred": false,
"started_at": "2026-04-17T17:53:14.599Z",
"state": "resolved",
"title": "Service degradation - MTN Uganda",
"updated_at": "2026-04-17T23:08:32.031Z",
"url": "https://stspg.io/bjs7qnrxmgl8"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved, and the OpenVPN service is fully operational again. \n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-17T09:55:41.265Z",
"resolved_inferred": false,
"started_at": "2026-04-17T08:47:21.186Z",
"state": "resolved",
"title": "OpenVPN authentication issues",
"updated_at": "2026-04-17T09:55:41.282Z",
"url": "https://stspg.io/0r6p82sv9y1x"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T19:12:41.107Z",
"resolved_inferred": false,
"started_at": "2026-04-08T16:17:10.441Z",
"state": "resolved",
"title": "Data Usage Statistics and Billing Preview Degradation",
"updated_at": "2026-04-08T19:12:41.124Z",
"url": "https://stspg.io/h61snmdxyfcx"
},
{
"body": "The issue has been fully resolved, and all services are operating normally.\n\nIf you continue to experience any issues, please reach out to support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T10:51:39.559Z",
"resolved_inferred": false,
"started_at": "2026-03-25T09:35:11.023Z",
"state": "resolved",
"title": "Signalling degradation",
"updated_at": "2026-03-25T10:51:39.575Z",
"url": "https://stspg.io/3kzhrsmv7wzj"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-13T14:06:56.046Z",
"resolved_inferred": false,
"started_at": "2026-03-13T11:55:18.411Z",
"state": "resolved",
"title": "Events and Usage Data Processing Delay",
"updated_at": "2026-03-13T14:06:56.061Z",
"url": "https://stspg.io/35kpy7hmwwvd"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved, and Diameter signaling metrics have now returned to normal levels. The temporary increase observed earlier has been identified as a result of the signaling degradation incident that occurred yesterday.\n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T06:07:54.539Z",
"resolved_inferred": false,
"started_at": "2026-03-12T05:34:38.000Z",
"state": "resolved",
"title": "Increase in Diameter Signaling Traffic",
"updated_at": "2026-03-12T06:07:54.560Z",
"url": "https://stspg.io/w4k055mg1bx8"
},
{
"body": "On March 11, 2026, between approximately 13:20 UTC and 17:10 UTC, some devices on the emnify network experienced intermittent connectivity issues, including delayed session establishment and increased packet loss. Mitigation actions implemented by our engineering teams resulted in service progressively improving from approximately 14:45 UTC.\n\n**Incident overview**  \nAn unexpected and sudden increase in data traffic volume on one of our carrier connectivity links in the EU region exceeded the available link capacity. Despite high spare capacity built into our platform, traffic volume increased approximately sixfold within a few minutes, which the link was not dimensioned to absorb. This led to congestion on the link, resulting in packet loss that affected the ability of some devices to establish and maintain data sessions. Impacted devices experienced intermittent connectivity and may have needed to reconnect or retransmit data.\n\n**Mitigation actions taken**  \nOur engineering team identified the source of the traffic surge and took the following actions to restore service:\n\n* Isolated the traffic that was causing the link congestion\n* Redirected the identified traffic to a separate, dedicated link to eliminate congestion on the primary connectivity path\n* Scaled up signalling processing capacity to handle the elevated request volume during recovery\n* Monitored the network closely as devices reconnected and traffic patterns normalized\n\n**Preventive measures**  \nWe are reviewing our link capacity planning and traffic management controls to improve our ability to absorb unexpected traffic surges without impact to customers. This includes higher capacity reserves and implementing traffic shaping mechanisms to better protect shared infrastructure.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T17:30:21.720Z",
"resolved_inferred": false,
"started_at": "2026-03-11T14:04:00.741Z",
"state": "postmortem",
"title": "Signaling Degradation Impacting Device Connectivity",
"updated_at": "2026-03-12T15:34:47.708Z",
"url": "https://stspg.io/kzb394m6kws6"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved, and network traffic has returned to normal levels.\n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T01:51:56.898Z",
"resolved_inferred": false,
"started_at": "2026-03-10T22:13:22.105Z",
"state": "resolved",
"title": "Service Degradation - Telstra Australia",
"updated_at": "2026-03-11T01:51:56.912Z",
"url": "https://stspg.io/q2prcjm386jr"
},
{
"body": "Dear emnify Customers, \n\nEarlier today, we observed a temporary degradation in the SMS services. Upon investigation, it was determined that A2P SMS-MT, or SMS messages sent from the portal/API to emnify devices, were affected. After applying a fix, we immediately started to see SMS-MT being processed as normal. \n\nAll SMS services are now fully operational as of writing.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T09:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-03-05T09:30:00.000Z",
"state": "resolved",
"title": "SMS service interruption",
"updated_at": "2026-03-05T15:24:52.004Z",
"url": "https://stspg.io/5s6xqpdm1k5t"
},
{
"body": "This incident has been resolved and all data has been successfully backfilled. \n\nIf you continue to experience any issues, please contact our Customer Support team via the help center.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-05T00:53:06.660Z",
"resolved_inferred": false,
"started_at": "2026-03-04T21:24:41.509Z",
"state": "resolved",
"title": "Degradation in processing of portal/data streamer events and device usage statistics",
"updated_at": "2026-03-05T00:53:06.674Z",
"url": "https://stspg.io/bpzj50sgf1mn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-17T15:37:40.901Z",
"resolved_inferred": false,
"started_at": "2026-02-17T08:39:51.833Z",
"state": "resolved",
"title": "Portal Service Degradation",
"updated_at": "2026-02-17T15:37:40.919Z",
"url": "https://stspg.io/zxqvbqt8p1gb"
},
{
"body": "This incident has been resolved..",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-17T09:22:42.293Z",
"resolved_inferred": false,
"started_at": "2026-02-11T09:16:14.965Z",
"state": "resolved",
"title": "Service Degradation - MTN Nigeria",
"updated_at": "2026-02-17T09:22:42.310Z",
"url": "https://stspg.io/c7x6mv3dt4jx"
},
{
"body": "Tigo Panama has confirmed that their 2G service has been permanently sunsetted. As a result, 2G connectivity is no longer available on the Tigo Panama network.\n\n-Other radio access types with Tigo Panama remain available and are operating normally\n-2G service is still available in Panama through alternative mobile network\n\nIf you have any questions, please contact our Customer Support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-04T21:33:28.165Z",
"resolved_inferred": false,
"started_at": "2026-02-04T20:56:08.064Z",
"state": "resolved",
"title": "Service Degradation - Tigo Panama",
"updated_at": "2026-02-04T21:33:28.184Z",
"url": "https://stspg.io/sz5l54sd5rmh"
},
{
"body": "This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-30T21:27:50.666Z",
"resolved_inferred": false,
"started_at": "2026-01-30T20:03:43.758Z",
"state": "resolved",
"title": "Service degradation - Telcel Mexico",
"updated_at": "2026-01-30T21:27:50.685Z",
"url": "https://stspg.io/vw0ds1rg78xw"
},
{
"body": "This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team for further assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T21:23:09.400Z",
"resolved_inferred": false,
"started_at": "2026-01-28T17:40:21.713Z",
"state": "resolved",
"title": "Downgraded Performance \u2013 Embedded Dashboards & Stats API",
"updated_at": "2026-01-28T21:23:09.423Z",
"url": "https://stspg.io/6s1drvhdyb39"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved, and all services are now fully operational.\n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards,\nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-17T02:47:24.735Z",
"resolved_inferred": false,
"started_at": "2026-01-16T21:54:27.722Z",
"state": "resolved",
"title": "Service Degradation - Claro Puerto Rico",
"updated_at": "2026-01-17T02:47:24.752Z",
"url": "https://stspg.io/d2l0fm5y6p8g"
},
{
"body": "The incident has been resolved. Service in Uganda is now fully operational",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T18:19:27.470Z",
"resolved_inferred": false,
"started_at": "2026-01-13T19:45:09.321Z",
"state": "resolved",
"title": "Service Degradation - MTN & Airtel Uganda",
"updated_at": "2026-01-27T18:19:27.490Z",
"url": "https://stspg.io/n7yw34x6fpw5"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved, and all services are now fully operational.\n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards,\nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-07T04:17:51.543Z",
"resolved_inferred": false,
"started_at": "2026-01-07T03:28:19.926Z",
"state": "resolved",
"title": "SMS Service Interruption",
"updated_at": "2026-01-07T04:17:51.558Z",
"url": "https://stspg.io/hp8577mdzcrw"
},
{
"body": "We are currently experiencing service unavailability with the Vala network in Kosovo due to changes in their network configuration. As a result, Vala is temporarily unavailable until further notice.\n\nTo minimize service disruption, we have enabled connectivity through IPKO, now included in the same rate zone across most data plans.\n\nIf you have any questions or require assistance, please reach out to our emnify Support team.\n\nWe will continue to monitor the situation and provide updates as soon as more information becomes available.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-20T07:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-11-20T07:00:00.000Z",
"state": "resolved",
"title": "Network Unavailability \u2013 Vala (Kosovo)",
"updated_at": "2025-11-20T09:43:04.104Z",
"url": "https://stspg.io/2q0xrz693cyv"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved, and all services are now fully operational.\n\nIn case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards,\nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T15:15:50.707Z",
"resolved_inferred": false,
"started_at": "2025-11-18T13:00:03.103Z",
"state": "resolved",
"title": "Service degradation - EE UK",
"updated_at": "2025-11-18T15:15:50.726Z",
"url": "https://stspg.io/ktg80rlbvg3x"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-30T09:14:04.933Z",
"resolved_inferred": false,
"started_at": "2025-10-30T08:01:50.632Z",
"state": "resolved",
"title": "SMS Service Interruptions",
"updated_at": "2025-10-30T09:14:04.952Z",
"url": "https://stspg.io/xf9z6jj1gb40"
},
{
"body": "Connectivity in Tanzania has recovered. The country-wide network shutdown has ended and affected mobile network operators, including Airtel and Halotel, are operating normally again. Devices are now attaching and passing traffic as expected. We\u2019ll continue to monitor for stability",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-04T12:18:41.030Z",
"resolved_inferred": false,
"started_at": "2025-10-29T15:47:56.813Z",
"state": "resolved",
"title": "Service Degradation - Airtel & Halotel Tanzania",
"updated_at": "2025-11-04T12:18:41.047Z",
"url": "https://stspg.io/sw75qzlggj8w"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved. Should you need further help, please reach out to our Support Team via our Help Center.\n\n\nKind regards,\nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T11:16:38.571Z",
"resolved_inferred": false,
"started_at": "2025-10-20T10:06:56.041Z",
"state": "resolved",
"title": "AWS Outage in us-east-1 Region",
"updated_at": "2025-10-20T11:16:38.586Z",
"url": "https://stspg.io/y573nygy1ylg"
},
{
"body": "This incident has been resolved. Services on the Telcel network in Mexico are fully restored, and connectivity has returned to normal levels.\n\nIf you are still experiencing any issues, please contact our Customer Support team for assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-11T07:35:33.776Z",
"resolved_inferred": false,
"started_at": "2025-10-10T20:38:55.013Z",
"state": "resolved",
"title": "Service degradation - Telcel Mexico",
"updated_at": "2025-10-11T07:35:33.797Z",
"url": "https://stspg.io/d5wkl18c12xw"
},
{
"body": "We have temporarily blocked traffic to Vodacom in the Democratic Republic of Congo due to network issues identified on the partner side. The issue has been reported to our roaming partner for resolution. The block was implemented immediately to prevent extended disruption and will be automatically lifted once we confirm that the Vodacom network is operational again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T13:04:19.169Z",
"resolved_inferred": false,
"started_at": "2025-10-08T13:04:19.109Z",
"state": "resolved",
"title": "Temporary Service Restriction \u2013 Vodacom (Democratic Republic of Congo)",
"updated_at": "2025-10-08T13:04:19.183Z",
"url": "https://stspg.io/rs6z504m9lyb"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T13:50:43.975Z",
"resolved_inferred": false,
"started_at": "2025-10-06T16:02:58.204Z",
"state": "resolved",
"title": "Stats API Degraded Performance",
"updated_at": "2025-10-07T13:50:43.992Z",
"url": "https://stspg.io/9jw7ytzjgy5y"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-12T12:30:15Z",
"resolved_at": "2025-09-30T15:33:04.944Z",
"resolved_inferred": false,
"started_at": "2025-09-30T14:27:08.398Z",
"state": "resolved",
"title": "Delays in Policy Enforcement",
"updated_at": "2025-09-30T15:33:04.958Z",
"url": "https://stspg.io/3mk9cl84l8tl"
},
{
"body": "Dear emnify Customers,\n\nThe incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards,\nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2025-09-24T18:52:11.564Z",
"resolved_inferred": false,
"started_at": "2025-09-23T18:33:42.811Z",
"state": "resolved",
"title": "Service Degradation - MTN C\u00f4te d'Ivoire",
"updated_at": "2025-09-24T18:52:11.581Z",
"url": "https://stspg.io/42d61sb9tl8j"
},
{
"body": "Dear emnify Customers,\n\nThis incident has been resolved. \n\nShould you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center. \n\nKind regards,\nemnify Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2025-09-20T01:00:10.066Z",
"resolved_inferred": false,
"started_at": "2025-09-19T20:47:09.616Z",
"state": "resolved",
"title": "Data usage statistics degradation",
"updated_at": "2025-09-20T01:00:10.081Z",
"url": "https://stspg.io/fyb0dhrmnfg7"
},
{
"body": "This incident has been resolved.\n\nShould you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2025-09-19T00:03:44.837Z",
"resolved_inferred": false,
"started_at": "2025-09-18T23:54:44.525Z",
"state": "resolved",
"title": "OpenVPN service degradation in sa-east-1",
"updated_at": "2025-09-19T00:03:44.855Z",
"url": "https://stspg.io/67b2yn70nhsn"
},
{
"body": "The incident is now resolved. Should you still encounter any problems, feel free to reach out to our Customer Support team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2025-09-18T16:34:02.089Z",
"resolved_inferred": false,
"started_at": "2025-09-18T15:33:21.677Z",
"state": "resolved",
"title": "OpenVPN service degradation in ca-central-1",
"updated_at": "2025-09-18T16:34:02.107Z",
"url": "https://stspg.io/s8jsqgqyg1pw"
}
]
}