{
"vendor": "Exact",
"slug": "exact",
"platform": "statuspage",
"status_url": "https://status.exact.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T10:28:55.534+02:00",
"state": "investigating",
"title": "All products - Support portal unavailable (Global)",
"updated_at": "2026-09-16T12:53:49.030+02:00",
"url": "https://stspg.io/f53vjrbs4lqh"
},
{
"body": "The issue has been identified and a fix is being implemented.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-15T13:11:51.371+02:00",
"state": "identified",
"title": "Exact Online - Rejected batch payment to Rabobank (NL)",
"updated_at": "2026-09-16T07:56:02.126+02:00",
"url": "https://stspg.io/yrz49nzpkzm1"
},
{
"body": "The issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-16T10:15:58.017+02:00",
"resolved_inferred": false,
"started_at": "2026-09-15T11:05:54.175+02:00",
"state": "resolved",
"title": "Exact Venice - Webconnect services unavailable (BE)",
"updated_at": "2026-09-16T10:15:58.032+02:00",
"url": "https://stspg.io/pr9y2vc8wjf0"
},
{
"body": "This issue has been resolved. All sales invoice statuses have been updated and pending automatic reminders have been sent. Our apologies for the inconvenience.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-16T13:48:15.393+02:00",
"resolved_inferred": false,
"started_at": "2026-09-15T10:22:52.260+02:00",
"state": "resolved",
"title": "Exact Online Bouw - Sales invoices not updated to status 'Vervallen' (NL/BE)",
"updated_at": "2026-09-16T13:48:15.410+02:00",
"url": "https://stspg.io/bzf29vhj0c81"
},
{
"body": "You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: \"Access has been granted to a different bank account.\" We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-15T09:20:37.735+02:00",
"state": "investigating",
"title": "Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)",
"updated_at": "2026-09-15T09:20:37.777+02:00",
"url": "https://stspg.io/b8s01xbgnmbm"
},
{
"body": "The issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T16:01:58.635+02:00",
"resolved_inferred": false,
"started_at": "2026-09-14T15:22:12.586+02:00",
"state": "resolved",
"title": "Exact Online Premium \u2013 System unavailable (NL)",
"updated_at": "2026-09-14T16:01:58.648+02:00",
"url": "https://stspg.io/hwzb96hgmr8z"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T11:18:32.049+02:00",
"resolved_inferred": false,
"started_at": "2026-09-14T14:05:42.753+02:00",
"state": "resolved",
"title": "Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)",
"updated_at": "2026-09-15T11:18:32.061+02:00",
"url": "https://stspg.io/lxspx2hwp4p1"
},
{
"body": "A fix has been implemented. We are currenlty monitoring the situation.",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-14T13:44:30.945+02:00",
"state": "monitoring",
"title": "Exact Online Projects - Error during bank statement import (NL)",
"updated_at": "2026-09-16T13:15:54.474+02:00",
"url": "https://stspg.io/5ydv4cpkcpph"
},
{
"body": "The issue has been identified and a fix is being implemented.",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-14T13:41:10.567+02:00",
"state": "identified",
"title": "Exact Online Jaarrekening \u2013 Submitting reports at the Chamber of Commerce results in discrepancies (NL)",
"updated_at": "2026-09-15T10:48:11.531+02:00",
"url": "https://stspg.io/dfcx6jk5kpck"
},
{
"body": "The incident has been resolved. The attachments of purchase invoices are visible again. Our apologies for the inconvenience.",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T11:06:18.350+02:00",
"resolved_inferred": false,
"started_at": "2026-09-14T10:46:16.880+02:00",
"state": "resolved",
"title": "Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL)",
"updated_at": "2026-09-15T11:06:18.370+02:00",
"url": "https://stspg.io/v9mfmdwmz550"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T14:21:51.158+02:00",
"resolved_inferred": false,
"started_at": "2026-09-14T09:14:32.695+02:00",
"state": "resolved",
"title": "All products - Support portal unavailable (Global)",
"updated_at": "2026-09-14T14:21:51.171+02:00",
"url": "https://stspg.io/3flz0r5jf3c5"
},
{
"body": "The issue has been identified and a fix is being implemented.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-11T12:47:31.397+02:00",
"state": "identified",
"title": "Exact Online \u2013 Payment batches are not matched automatically via Exact PSD2 link for ING.",
"updated_at": "2026-09-15T11:19:07.203+02:00",
"url": "https://stspg.io/rfbyf4nlm900"
},
{
"body": "The incident has been resolved. All information on the \"Info and reports\" screen (Info en rapportage) is visible again. Our apologies for the inconvenience.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T11:07:01.011+02:00",
"resolved_inferred": false,
"started_at": "2026-09-11T11:22:01.958+02:00",
"state": "resolved",
"title": "Exact Boekhoud Gemak - Error loading large general ledger accounts (NL)",
"updated_at": "2026-09-15T11:07:01.026+02:00",
"url": "https://stspg.io/0ss4j87jq9mg"
},
{
"body": "The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T11:10:20.185+02:00",
"resolved_inferred": false,
"started_at": "2026-09-10T20:15:18.255+02:00",
"state": "resolved",
"title": "Exact Multivers Online / Exact Boekhoud Gemak - No export possible through ODBC (NL)",
"updated_at": "2026-09-11T11:10:20.200+02:00",
"url": "https://stspg.io/lkk58sdfc847"
},
{
"body": "Payment and direct debit orders submitted through a Rabobank PSD2 bank links may incorrectly show the status \"File rejected by bank\" after the authorization of a PSD2 bank link has been renewed or changes have been made to the services of a Rabobank connection. As a result, affected orders have not been received by the bank. In addition, affected PSD2 bank links may incorrectly be displayed as a Rabo Boekhoudkoppeling. As a possible workaround, customers can try to renew the bank link again. We are currently investigating issue and we will update this page once more information becomes available. Our apologies for the inconvenience.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-10T14:03:16.256+02:00",
"state": "investigating",
"title": "Exact Reeleezee \u2013 Rabobank Payment and Direct Debit Orders Not Submitted (NL)",
"updated_at": "2026-09-10T14:03:16.337+02:00",
"url": "https://stspg.io/r7xw96825cm8"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T13:19:03.321+02:00",
"resolved_inferred": false,
"started_at": "2026-09-10T12:41:38.047+02:00",
"state": "resolved",
"title": "Exact Online Premium \u2013 System unavailable (NL)",
"updated_at": "2026-09-10T13:19:03.335+02:00",
"url": "https://stspg.io/5mf1wq5d50ry"
},
{
"body": "The issues have been resolved. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T11:48:53.283+02:00",
"resolved_inferred": false,
"started_at": "2026-09-10T09:10:21.223+02:00",
"state": "resolved",
"title": "Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL)",
"updated_at": "2026-09-11T11:48:53.311+02:00",
"url": "https://stspg.io/pzskhflcqf18"
},
{
"body": "The issue has been identified and a fix is being implemented.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-09T15:21:35.060+02:00",
"state": "identified",
"title": "Exact Online - Planboard and Outlook synchronisation issues (NL/BE)",
"updated_at": "2026-09-15T11:18:00.243+02:00",
"url": "https://stspg.io/rhsdyrnpzdt1"
},
{
"body": "This issue has been resolved  and all invoices have been imported in the meantime. New invoices are imported without delay in Exact Online Bouw. Our apologies for the inconvenience.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T10:01:11.869+02:00",
"resolved_inferred": false,
"started_at": "2026-09-09T13:04:21.370+02:00",
"state": "resolved",
"title": "Exact Bouw - No purchase invoices imported from Basecone (NL/BE)",
"updated_at": "2026-09-10T10:01:11.885+02:00",
"url": "https://stspg.io/2p15h3frpscs"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T10:17:09.889+02:00",
"resolved_inferred": false,
"started_at": "2026-09-09T08:26:45.000+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal - 504 Gateway Time-out when logging in (NL)",
"updated_at": "2026-09-09T10:17:09.908+02:00",
"url": "https://stspg.io/ygk74hddww4f"
},
{
"body": "You may not receive a password reset e-mail upon request and you may get a white screen when trying to set up your Multi-factor Authentication. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-08T14:44:32.808+02:00",
"state": "investigating",
"title": "Exact Multivers Online - Issues when resetting your user account (NL)",
"updated_at": "2026-09-11T09:15:59.662+02:00",
"url": "https://stspg.io/c43r35ckglh8"
},
{
"body": "It is possible that statements for Payment Batches which have been processed via an Exact PSD2 link for ABN AMRO have been imported twice. This could have happend only once per bank account between September 4th and September 10th. \nThe root cause has been identified and measures have been taken to prevent this issue from happening again in the future. \n\nIn order to resolve the issue, you can delete the duplicate statement (that has not yet been matched). For more information on how to delete duplicate statements, you can consult our Support Agent via the question mark icon in the top-right corner of your screen. Our apologies for the inconvenience.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T15:01:58.668+02:00",
"resolved_inferred": false,
"started_at": "2026-09-08T14:44:31.876+02:00",
"state": "resolved",
"title": "Exact Online \u2013 Duplicate transactions via Exact PSD2 bank link for ABN AMRO (NL)",
"updated_at": "2026-09-10T15:01:58.683+02:00",
"url": "https://stspg.io/mtnc0hcg3xw9"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T15:53:35.672+02:00",
"resolved_inferred": false,
"started_at": "2026-09-08T14:12:11.618+02:00",
"state": "resolved",
"title": "Exact Online (Premium) - Import may result in OOPS error (NL/BE/ES)",
"updated_at": "2026-09-08T15:53:35.691+02:00",
"url": "https://stspg.io/nrpdwgyqxrsb"
},
{
"body": "This issue has been resolved and all related data has been synchronized. Our apologies for the inconvenience.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T11:55:17.072+02:00",
"resolved_inferred": false,
"started_at": "2026-09-08T11:24:37.790+02:00",
"state": "resolved",
"title": "Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and connected applications (NL/BE)",
"updated_at": "2026-09-08T11:55:17.088+02:00",
"url": "https://stspg.io/0784pfj6kkrc"
},
{
"body": "The issue has been resolved. It is possible again to send payment- and direct debit files from Reeleezee via the automatic bank link with Rabobank. Our apologies for the inconvenience.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T15:46:14.963+02:00",
"resolved_inferred": false,
"started_at": "2026-09-08T08:58:19.214+02:00",
"state": "resolved",
"title": "Exact Reeleezee \u2013 Direct debit and payment batches cannot be sent via Rabo BoekhoudKoppeling (NL)",
"updated_at": "2026-09-09T15:46:14.982+02:00",
"url": "https://stspg.io/b63m2ykjy86n"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T10:18:39.995+02:00",
"resolved_inferred": false,
"started_at": "2026-09-08T08:20:17.467+02:00",
"state": "resolved",
"title": "Exact Online - Performance issues in Exact Online (NL)",
"updated_at": "2026-09-08T10:18:40.011+02:00",
"url": "https://stspg.io/0g8r683pjynj"
},
{
"body": "This incident has been resolved. Logius has restored the Digipoort service, and declarations are being processed normally again. Our apologies for the inconvenience.",
"first_seen": "2026-09-07T12:26:33Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T07:49:16.361+02:00",
"resolved_inferred": false,
"started_at": "2026-09-07T10:04:02.221+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal - Declarations are rejected with a general rejection reason (NL)",
"updated_at": "2026-09-08T07:49:16.376+02:00",
"url": "https://stspg.io/4zbx654blzsb"
},
{
"body": "The issue has been identified and a fix is being implemented.",
"first_seen": "2026-09-04T14:19:03Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-04T15:13:54.683+02:00",
"state": "identified",
"title": "Exact Synergy - Word pop-up blocked in 64-bit (Global)",
"updated_at": "2026-09-15T11:16:17.380+02:00",
"url": "https://stspg.io/t1r6zskn7d5k"
},
{
"body": "A fix has been implemented. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T11:14:03Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-08T09:19:01.540+02:00",
"resolved_inferred": false,
"started_at": "2026-09-04T12:42:43.000+02:00",
"state": "resolved",
"title": "Exact Multivers / Exact Boekhoud Gemak - Rabobank mutations not received (NL)",
"updated_at": "2026-09-08T09:19:01.555+02:00",
"url": "https://stspg.io/1lmyscbq2yzp"
},
{
"body": "The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T10:17:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-07T09:02:16.431+02:00",
"resolved_inferred": false,
"started_at": "2026-09-04T11:17:16.000+02:00",
"state": "resolved",
"title": "Exact Online - Emails delayed or not delivered (Global)",
"updated_at": "2026-09-07T09:02:16.459+02:00",
"url": "https://stspg.io/z8v95yy2tpzw"
},
{
"body": "The issue at Microsoft is resolved. All queued messages have been delivered in the meantime and new messages will be delivered without delay. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T08:27:10Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-07T07:33:04.396+02:00",
"resolved_inferred": false,
"started_at": "2026-09-04T10:26:52.345+02:00",
"state": "resolved",
"title": "Exact Gripp - Emails delayed or not getting delivered to Microsoft mail-domains (NL/BE)",
"updated_at": "2026-09-07T07:33:04.416+02:00",
"url": "https://stspg.io/cb6t311pqm6y"
},
{
"body": "This issue has been resolved. The transactions from the affected period have now been successfully imported for most customers.\nFor a small number of customers, the remaining transactions are expected to be imported later today.\nIf you notice that some historical transactions are still missing tomorrow, you can retrieve them manually.\n\nFirst, please try selecting \"Retrieve Transactions\" via \"Manage Bank Connection\" from your bank account settings in Reeleezee.\nIf the missing transactions are still not displayed, you can download a CAMT.053 file containing the missing transactions from your online banking environment and import it into Reeleezee via the bank overview.\nOur apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T15:44:31.148+02:00",
"resolved_inferred": false,
"started_at": "2026-09-02T11:19:01.007+02:00",
"state": "resolved",
"title": "Exact Reeleezee \u2013 Rabobank Bank Transaction Import Delay",
"updated_at": "2026-09-03T15:44:31.166+02:00",
"url": "https://stspg.io/4ywtkzwsmk8l"
},
{
"body": "The issue has been resolved. All Exact Online environments are available and work as intended again. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T14:06:12.938+02:00",
"resolved_inferred": false,
"started_at": "2026-09-02T09:20:35.000+02:00",
"state": "resolved",
"title": "Exact Online - Temporarily unavailable (Global)",
"updated_at": "2026-09-02T14:06:12.953+02:00",
"url": "https://stspg.io/lq4cmdsk3vmm"
},
{
"body": "The issue has been resolved. It is possible again to process payments via Exact Online app 7.3.1 without facing unexpected warnings. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T15:13:06.820+02:00",
"resolved_inferred": false,
"started_at": "2026-09-01T15:00:46.631+02:00",
"state": "resolved",
"title": "Exact Online - EOL app 7.3 - Warning 'Invalid: Execution date' (NL)",
"updated_at": "2026-09-11T15:13:06.837+02:00",
"url": "https://stspg.io/bbxclkb91cmz"
},
{
"body": "The issue has been resolved. It is possible again to export overviews to Excel without facing unexpected errors. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T08:14:16.147+02:00",
"resolved_inferred": false,
"started_at": "2026-09-01T11:25:23.000+02:00",
"state": "resolved",
"title": "Exact Online - Unable to export to Excel through overviews (Global)",
"updated_at": "2026-09-11T08:14:16.164+02:00",
"url": "https://stspg.io/64dzhpysf7wq"
},
{
"body": "This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T13:18:26.103+02:00",
"resolved_inferred": false,
"started_at": "2026-09-01T10:27:59.477+02:00",
"state": "resolved",
"title": "Exact Online - Purchase invoices do not come through to digital postbox (NL/BE)",
"updated_at": "2026-09-01T13:18:26.117+02:00",
"url": "https://stspg.io/jw14c16g0f1l"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-30T19:58:38.685+02:00",
"resolved_inferred": false,
"started_at": "2026-08-29T21:17:56.616+02:00",
"state": "resolved",
"title": "Exact Multivers - Unable to login to Multivers (NL)",
"updated_at": "2026-08-30T19:58:38.700+02:00",
"url": "https://stspg.io/ltkh7j81sw7z"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T11:00:32.220+02:00",
"resolved_inferred": false,
"started_at": "2026-08-28T11:41:31.810+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025  (NL)",
"updated_at": "2026-09-04T11:00:32.233+02:00",
"url": "https://stspg.io/xmz5z38q5grw"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T11:33:11.024+02:00",
"resolved_inferred": false,
"started_at": "2026-08-26T16:40:26.507+02:00",
"state": "resolved",
"title": "Exact Online - New SSO users can't be created (Global)",
"updated_at": "2026-09-09T11:33:11.045+02:00",
"url": "https://stspg.io/wpdl2l6fyy62"
},
{
"body": "This issue has been resolved and the percentage for 'Premie AOW' is correct again in this scenario. We urge you to verify whether the tax return has been correctly filled in according to the requirements of the Tax Authorities. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T10:23:09.092+02:00",
"resolved_inferred": false,
"started_at": "2026-08-25T16:16:16.941+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL)",
"updated_at": "2026-09-04T10:23:09.109+02:00",
"url": "https://stspg.io/7dxh91tftq1d"
},
{
"body": "The issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T13:52:53.332+02:00",
"resolved_inferred": false,
"started_at": "2026-08-25T10:39:54.234+02:00",
"state": "resolved",
"title": "Exact Multivers - Password result mails are not received (NL)",
"updated_at": "2026-08-25T13:52:53.350+02:00",
"url": "https://stspg.io/8yrjq207zfm1"
},
{
"body": "On certain occasions, the migration to Microsoft Authenticator cannot be executed.  In those cases, you can perform a reset of your two factor authentication (2FA) by opening an InPrivate/Incognito browser session and complete the setup via <a href=\"https://aka.ms/setupsecurityinfo\">Microsoft Security Information Setup</a>.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-08-25T08:27:58.556+02:00",
"state": "identified",
"title": "Exact HR & Salaris Gemak  / Exact Venice  / Exact Multivers  / Exact Cloud Services  - SMS-authentication disabled as two factor authentication method (Global)",
"updated_at": "2026-08-31T09:53:22.798+02:00",
"url": "https://stspg.io/2wzw6cpkwl4h"
},
{
"body": "The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T08:25:19.337+02:00",
"resolved_inferred": false,
"started_at": "2026-08-24T15:21:45.095+02:00",
"state": "resolved",
"title": "Exact Online - E-invoice subscription status shows incorrect status on company settings page (FR)",
"updated_at": "2026-08-25T08:25:19.353+02:00",
"url": "https://stspg.io/rygklngyswt5"
},
{
"body": "The API update (V1) has been rolled back, meaning the previous situation is now restored. The issues should not present themselves anymore. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T11:46:30.022+02:00",
"resolved_inferred": false,
"started_at": "2026-08-21T10:54:03.197+02:00",
"state": "resolved",
"title": "Exact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updated",
"updated_at": "2026-08-24T11:46:30.039+02:00",
"url": "https://stspg.io/zqv4qzyvbklp"
},
{
"body": "We have identified that the current issue is resolved in Microsoft Excel Version 2609, which is currently available only in the Beta Channel. In the meantime, customers in the Current Channel using Unicode languages may still experience display issues in certain Excel Add-in screens. We will update this page as soon as more information becomes available.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-08-21T08:23:24.386+02:00",
"state": "identified",
"title": "Exact Globe+ - Excel Add-In returns error when started on Office build 2608 (Global)",
"updated_at": "2026-09-08T09:25:43.755+02:00",
"url": "https://stspg.io/d5gx0km6jh9m"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T15:49:06.027+02:00",
"resolved_inferred": false,
"started_at": "2026-08-20T12:41:25.387+02:00",
"state": "resolved",
"title": "Exact Bouw - No synchronisation between Bouw and Exact Online (NL/BE)",
"updated_at": "2026-08-20T15:49:06.044+02:00",
"url": "https://stspg.io/m2q25p4hzxcq"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T10:01:19.680+02:00",
"resolved_inferred": false,
"started_at": "2026-08-20T10:21:01.000+02:00",
"state": "resolved",
"title": "Exact Online - Unable to select option Receive in e-invoice subscription (FR)",
"updated_at": "2026-08-24T10:01:19.697+02:00",
"url": "https://stspg.io/h0vg14mj9b73"
},
{
"body": "The issue has been resolved. When using the deduplication button the expected double accounts are shown again. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-07T10:42:20.378+02:00",
"resolved_inferred": false,
"started_at": "2026-08-18T14:43:45.957+02:00",
"state": "resolved",
"title": "Exact Online - Deduplication not finding double accounts (NL/BE)",
"updated_at": "2026-09-07T10:42:20.392+02:00",
"url": "https://stspg.io/dwnsrmymgw5j"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-08-20T10:04:18.448+02:00",
"resolved_inferred": false,
"started_at": "2026-08-18T12:55:39.575+02:00",
"state": "resolved",
"title": "Exact Online Premium - Degraded performance (Global)",
"updated_at": "2026-08-20T10:04:18.467+02:00",
"url": "https://stspg.io/9fcslykr4l58"
},
{
"body": "This issue has been resolved and you can set the client relationship to \"Tot op heden\" again. The client will also be visible again in the client overview with an active client relationship if the end date is set in the future or is set to \"Tot op heden\". Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-08-20T10:26:57.187+02:00",
"resolved_inferred": false,
"started_at": "2026-08-17T16:00:35.385+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal & Jaarrekening - Client relationship reactivation has not been saved (NL)",
"updated_at": "2026-08-20T10:26:57.200+02:00",
"url": "https://stspg.io/pf3j2br4ylt5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-08-20T11:05:17.620+02:00",
"resolved_inferred": false,
"started_at": "2026-08-17T11:08:25.103+02:00",
"state": "resolved",
"title": "Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.",
"updated_at": "2026-08-20T11:05:17.639+02:00",
"url": "https://stspg.io/y35h1j2f5y65"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-13T12:30:53Z",
"resolved_at": "2026-08-13T09:52:57.062+02:00",
"resolved_inferred": false,
"started_at": "2026-08-13T08:49:56.298+02:00",
"state": "resolved",
"title": "Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)",
"updated_at": "2026-08-13T09:52:57.077+02:00",
"url": "https://stspg.io/ldtjblvxxftk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T09:55:36.589+02:00",
"resolved_inferred": false,
"started_at": "2026-08-12T15:22:40.983+02:00",
"state": "resolved",
"title": "Exact Globe+ - license migration wizard returns message \"License update failed\" (Global)",
"updated_at": "2026-08-24T09:55:36.609+02:00",
"url": "https://stspg.io/5tkqzqg4mkxz"
},
{
"body": "The issue with approving invoices in Exact Multivers Online and Exact Boekhoud Gemak has been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-13T12:30:53Z",
"resolved_at": "2026-08-14T08:09:57.822+02:00",
"resolved_inferred": false,
"started_at": "2026-08-11T15:25:12.000+02:00",
"state": "resolved",
"title": "Exact Multivers/Exact Boekhoud Gemak - Invoices imported via API remain pending (NL)",
"updated_at": "2026-08-14T08:10:08.538+02:00",
"url": "https://stspg.io/3p8l0hfxvzw4"
},
{
"body": "This issue is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-13T12:30:53Z",
"resolved_at": "2026-08-11T11:38:31.705+02:00",
"resolved_inferred": false,
"started_at": "2026-08-11T09:05:58.000+02:00",
"state": "resolved",
"title": "Exact Globe Next - Exact Globe+ - Exact Synergy - Exact ELIS - Not possible to update the license or software.",
"updated_at": "2026-08-11T11:38:31.722+02:00",
"url": "https://stspg.io/wyklzmd0qjxd"
},
{
"body": "This issue has been resolved. If you have temporarily enabled the right \u201ckoppelingen instellen\u201d in the category \u201calgemeen account\u201d as a workaround, we advise you to disable this right again. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-08-14T09:09:44.587+02:00",
"resolved_inferred": false,
"started_at": "2026-08-10T13:08:40.230+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal \u2013 Invalid error message when modifying client details on a client card (NL)",
"updated_at": "2026-08-14T09:09:44.605+02:00",
"url": "https://stspg.io/vjdhg11qwfjb"
},
{
"body": "This issue is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-13T12:30:53Z",
"resolved_at": "2026-08-12T08:19:16.883+02:00",
"resolved_inferred": false,
"started_at": "2026-08-07T14:14:09.628+02:00",
"state": "resolved",
"title": "All products - Technical issue when starting the Company Screening (FR)",
"updated_at": "2026-08-12T08:19:16.903+02:00",
"url": "https://stspg.io/2nlthq9gwyz1"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-08-14T08:55:02.349+02:00",
"resolved_inferred": false,
"started_at": "2026-08-07T10:49:48.406+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal \u2013 The signature is not included in a cover letter of a tax report NL)",
"updated_at": "2026-08-14T08:55:02.366+02:00",
"url": "https://stspg.io/wyzxmrmsjj4m"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-08-06T11:45:06.752+02:00",
"resolved_inferred": false,
"started_at": "2026-08-06T10:12:07.755+02:00",
"state": "resolved",
"title": "Exact Officient - Unable to manually upload documents (NL/BE)",
"updated_at": "2026-08-06T11:45:06.767+02:00",
"url": "https://stspg.io/2yp9q0641bj6"
},
{
"body": "This issue has been resolved, payment files containing more than one payment date will no longer be rejected. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-13T12:30:53Z",
"resolved_at": "2026-08-12T09:52:17.472+02:00",
"resolved_inferred": false,
"started_at": "2026-08-06T09:17:54.023+02:00",
"state": "resolved",
"title": "Exact Online - Rejected batch payment to Rabobank (NL)",
"updated_at": "2026-08-12T09:52:17.489+02:00",
"url": "https://stspg.io/yrcrq31hhrjb"
},
{
"body": "This issue has been resolved and documents can be successfully archived to Hyarchis again. If your document is not automatically resent, you can archive the document manually by clicking on the three dots next to 'Jaarrekening openen' > 'Archiveren' on the project page. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-08-18T09:12:32.333+02:00",
"resolved_inferred": false,
"started_at": "2026-08-05T16:50:58.359+02:00",
"state": "resolved",
"title": "Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL)",
"updated_at": "2026-08-18T09:12:32.349+02:00",
"url": "https://stspg.io/0x3bpwptqgxf"
},
{
"body": "This issue has been resolved. You can now open entry proposals again, even those you haven\u2019t had regenerated. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2026-08-07T09:35:14.504+02:00",
"resolved_inferred": false,
"started_at": "2026-08-05T10:25:03.000+02:00",
"state": "resolved",
"title": "Exact Online - Oops error when opening entry proposals (NL/BE)",
"updated_at": "2026-08-07T09:35:14.519+02:00",
"url": "https://stspg.io/5t15125c1cmb"
},
{
"body": "The issue has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2026-08-06T15:11:25.078+02:00",
"resolved_inferred": false,
"started_at": "2026-08-05T08:50:56.682+02:00",
"state": "resolved",
"title": "Exact Online - Access denied during XML-import (Global)",
"updated_at": "2026-08-06T15:11:25.114+02:00",
"url": "https://stspg.io/12s27wndtjyq"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-08-04T13:27:09.043+02:00",
"resolved_inferred": false,
"started_at": "2026-08-03T13:27:27.448+02:00",
"state": "resolved",
"title": "Exact Gripp - Performance issues in Exact Gripp (NL)",
"updated_at": "2026-08-04T13:27:09.056+02:00",
"url": "https://stspg.io/0jnr4kq5c69h"
},
{
"body": "This issue has been resolved. The gift tax return 2026 can be submitted to the Tax Authorities without an error message. This also applies to the scenarios where the contact person is a legal entity, and you have checked this box. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-08-03T11:13:29.390+02:00",
"resolved_inferred": false,
"started_at": "2026-07-31T13:16:57.350+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal - Gift tax returns 2026 are rejected with an error message (NL)",
"updated_at": "2026-08-03T11:13:29.406+02:00",
"url": "https://stspg.io/ls42nsjtwfn8"
},
{
"body": "This issue has been resolved. Please note that tasks created between 9:00 a.m. CEST and 2:30 p.m. CEST on July 30 will not be processed automatically and must be restarted. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-07-30T16:06:01.533+02:00",
"resolved_inferred": false,
"started_at": "2026-07-30T13:48:05.399+02:00",
"state": "resolved",
"title": "Exact Online API - HTTP 500 error on endpoint /documents/DocumentAttachments (Global)",
"updated_at": "2026-07-30T16:06:01.571+02:00",
"url": "https://stspg.io/vclzk4ckmksf"
},
{
"body": "This issue has been resolved and you will not receive incorrect crash reports anymore. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-07-30T09:57:56.278+02:00",
"resolved_inferred": false,
"started_at": "2026-07-30T08:44:39.285+02:00",
"state": "resolved",
"title": "Exact Online Bouw - Incorrect crash reports through various menu paths (NL/BE)",
"updated_at": "2026-07-30T09:57:56.295+02:00",
"url": "https://stspg.io/31z5zqnkp86x"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-07-29T16:54:55.592+02:00",
"resolved_inferred": false,
"started_at": "2026-07-29T11:07:56.584+02:00",
"state": "resolved",
"title": "Exact Online Jaarrekening - Importing annual figures from an annual report into IB-W is not working correctly (NL)",
"updated_at": "2026-07-29T16:54:55.615+02:00",
"url": "https://stspg.io/hxgtv930f9qh"
},
{
"body": "The issue has been resolved and you are able to send VAT and ICP returns again via Exact Multivers. You might need to reopen the returns in order to send the returns again. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2026-07-29T11:43:03.707+02:00",
"resolved_inferred": false,
"started_at": "2026-07-29T10:28:22.662+02:00",
"state": "resolved",
"title": "Exact Multivers - Not possible to send VAT and ICP returns digitally (NL)",
"updated_at": "2026-07-29T11:43:03.722+02:00",
"url": "https://stspg.io/gqn3l63rpd66"
},
{
"body": "This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2026-07-26T11:12:55.123+02:00",
"resolved_inferred": false,
"started_at": "2026-07-26T09:48:35.649+02:00",
"state": "resolved",
"title": "Exact Online - Delay in processing invoices at scanning service (Global)",
"updated_at": "2026-07-26T11:12:55.141+02:00",
"url": "https://stspg.io/2gvnvp3ywpsh"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2026-08-07T09:12:58.305+02:00",
"resolved_inferred": false,
"started_at": "2026-07-24T10:09:28.966+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal \u2013 The \u201ccalculate\u201d button when calculating via automatic distribution does not always respond (NL)",
"updated_at": "2026-08-07T09:12:58.325+02:00",
"url": "https://stspg.io/16nkwmftpy5m"
},
{
"body": "The Dutch Tax Authorities informed us that the issue is fixed and our software should be able to receive VIA's again.\nOur apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2026-07-23T16:28:08.953+02:00",
"resolved_inferred": false,
"started_at": "2026-07-23T10:48:37.046+02:00",
"state": "resolved",
"title": "Exact Online Fiscaal \u2013 Unable to retrieve VIA\u2019s (NL)",
"updated_at": "2026-07-23T16:28:08.970+02:00",
"url": "https://stspg.io/gmrxlklyblm0"
},
{
"body": "This issue has been resolved. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-08-05T10:00:46.848+02:00",
"resolved_inferred": false,
"started_at": "2026-07-23T09:30:13.034+02:00",
"state": "resolved",
"title": "Exact Online - Blank line between orders to be picked (Global)",
"updated_at": "2026-08-05T10:00:46.864+02:00",
"url": "https://stspg.io/5yrqvj0vwrbb"
},
{
"body": "This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-06T15:32:04Z",
"resolved_at": "2026-07-22T16:03:47.283+02:00",
"resolved_inferred": false,
"started_at": "2026-07-22T15:40:00.283+02:00",
"state": "resolved",
"title": "Exact Online Premium - Performance issues in Exact Online Premium (NL)",
"updated_at": "2026-07-22T16:03:47.296+02:00",
"url": "https://stspg.io/crg9r0pn637f"
},
{
"body": "This issue has been resolved and the message does not get shown incorrectly any longer. If you have temporarily deactivated the right 'View Departments' you can activate this again. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-04T12:24:18Z",
"resolved_at": "2026-07-22T09:46:04.237+02:00",
"resolved_inferred": false,
"started_at": "2026-07-22T09:06:48.802+02:00",
"state": "resolved",
"title": "Exact Online Bouw \u2013 Access denied error (NL/BE)",
"updated_at": "2026-07-22T09:46:04.257+02:00",
"url": "https://stspg.io/yq28xzp75r5l"
},
{
"body": "This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-04T10:17:20Z",
"resolved_at": "2026-07-21T16:23:19.085+02:00",
"resolved_inferred": false,
"started_at": "2026-07-21T09:32:08.000+02:00",
"state": "resolved",
"title": "Exact Online Premium - Performance issues in Exact Online Premium (NL)",
"updated_at": "2026-07-21T16:23:19.101+02:00",
"url": "https://stspg.io/xsyzkl10h3zx"
},
{
"body": "This issue has been resolved. The user settings have been restored and you can login as usual again. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-04T09:06:33Z",
"resolved_at": "2026-07-21T10:00:20.207+02:00",
"resolved_inferred": false,
"started_at": "2026-07-20T12:05:31.167+02:00",
"state": "resolved",
"title": "Exact Multivers Online - User profile settings deleted (NL)",
"updated_at": "2026-07-21T10:00:20.223+02:00",
"url": "https://stspg.io/9sg64lsgd6j2"
},
{
"body": "This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-08-03T14:28:00.807+02:00",
"resolved_inferred": false,
"started_at": "2026-07-16T14:31:36.544+02:00",
"state": "resolved",
"title": "Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)",
"updated_at": "2026-08-03T14:28:00.825+02:00",
"url": "https://stspg.io/bdt8skff6cp1"
},
{
"body": "The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T16:56:39.360+02:00",
"resolved_inferred": false,
"started_at": "2026-07-14T15:45:19.593+02:00",
"state": "resolved",
"title": "Exact Horeko - Email notifications not working after request (NL/BE)",
"updated_at": "2026-08-26T16:56:39.376+02:00",
"url": "https://stspg.io/bf0nb32ht01r"
},
{
"body": "From the investigation of this issue we have found that the changes in behaviour are part of necessary larger changes. Therefore these changes will not be overturned. Please apply the previously communicated workaround as a permanent solution. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2026-07-24T12:46:14.598+02:00",
"resolved_inferred": false,
"started_at": "2026-07-13T10:14:12.049+02:00",
"state": "resolved",
"title": "Exact Multivers Online - Viewing attachments in AVD browser not working (NL)",
"updated_at": "2026-07-24T12:46:14.613+02:00",
"url": "https://stspg.io/x4scfbxvw4vv"
},
{
"body": "We are continuing to work on a solution for ING and ABN AMRO. As soon as more information becomes available we will update this page.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-06-30T08:40:16.960+02:00",
"state": "identified",
"title": "Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)",
"updated_at": "2026-09-11T09:31:40.710+02:00",
"url": "https://stspg.io/s7m7p3cx8sr1"
},
{
"body": "This issue has been resolved, and the custom texts have been restored for the affected customers. Our apologies for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-04T08:14:10Z",
"resolved_at": "2026-07-21T09:20:03.102+02:00",
"resolved_inferred": false,
"started_at": "2026-06-18T12:36:57.397+02:00",
"state": "resolved",
"title": "Exact Online Jaarrekening - Custom texts for principles and notes to the annual accounts are reset for Jaarrekening 2025 (NL)",
"updated_at": "2026-07-21T09:20:03.118+02:00",
"url": "https://stspg.io/c58cqvk35c3z"
}
]
}