{
"vendor": "Finalsite",
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{
"body": "This incident has been resolved.",
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"url": "https://stspg.io/20l4btv2rv63"
},
{
"body": "SMS delivery has remained normal throughout the day, with no further disruptions reported by our upstream provider.  This incident has been resolved.",
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},
{
"body": "This incident has been resolved.",
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},
{
"body": "This incident has been resolved.",
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},
{
"body": "This incident has been resolved. We apologize for the inconvenience.",
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"impact": "minor",
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"url": "https://stspg.io/99dv231qssmw"
},
{
"body": "\u0422he incident has been resolved and login through Microsoft (Azure) is now restored.",
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"impact": "minor",
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"resolved_at": "2026-07-02T16:46:30.306-04:00",
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"state": "resolved",
"title": "Finalsite Enrollment: Microsoft Login Unavailable",
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"url": "https://stspg.io/hxptdw5hrj37"
},
{
"body": "After extensive monitoring, we have confirmed that the system is running as expected.",
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"impact": "critical",
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"title": "Connect System Outage",
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"url": "https://stspg.io/4t2hv3x8vb4b"
},
{
"body": "This incident has been resolved and our team has confirmed that image editing functionality has been restored.",
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"impact": "minor",
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"state": "resolved",
"title": "Issue Adding or Changing Images in Messages",
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"url": "https://stspg.io/k0c0n1r81qbw"
},
{
"body": "This issue has been resolved.",
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"title": "Support: Phone Issues",
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},
{
"body": "This incident has been resolved.",
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},
{
"body": "This incident has been resolved.",
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"resolved_at": "2026-05-05T13:45:14.442-04:00",
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"url": "https://stspg.io/w54v75hb7bqw"
},
{
"body": "Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly.\n\nThank you for your patience while we worked to get this back up and running.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"title": "Messages XR Enterprise: Text to Speech Not Sending Correctly",
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"url": "https://stspg.io/zd8wv42hzn44"
},
{
"body": "This incident has been resolved.",
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"resolved_at": "2026-03-24T13:44:34.706-04:00",
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"state": "resolved",
"title": "Finalsite Enrollment: Degraded Email Open Dates",
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"url": "https://stspg.io/czpy9wymg7j9"
},
{
"body": "This incident has been resolved.",
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"title": "Issue with Composer sites",
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"url": "https://stspg.io/mp1pk83k0w97"
},
{
"body": "Our development team has resolved the issue and all services are functioning as expected.",
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"impact": "major",
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"resolved_at": "2026-02-22T19:56:24.093-05:00",
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"started_at": "2026-02-22T17:59:25.189-05:00",
"state": "resolved",
"title": "Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients",
"updated_at": "2026-02-22T19:56:24.109-05:00",
"url": "https://stspg.io/vv2ccq04180m"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2026-02-20T09:21:08.095-05:00",
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"state": "resolved",
"title": "Connect - Degraded SMS Sending",
"updated_at": "2026-02-20T09:21:08.113-05:00",
"url": "https://stspg.io/jr6dvqgq7k1c"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-19T07:26:40.419-05:00",
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"state": "resolved",
"title": "Connect - Degraded SMS Sending",
"updated_at": "2026-02-19T07:26:40.436-05:00",
"url": "https://stspg.io/5yy7wtn80w1m"
},
{
"body": "This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"resolved_at": "2026-02-12T16:36:06.152-05:00",
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"state": "resolved",
"title": "Messages/XR: Sending Delays for US East",
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"url": "https://stspg.io/2r57nxv2hrkz"
},
{
"body": "This issue has been resolved.",
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"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-11T18:28:10.054-05:00",
"resolved_inferred": false,
"started_at": "2026-02-10T10:08:19.412-05:00",
"state": "resolved",
"title": "US Central - Composer Display Issues",
"updated_at": "2026-02-11T18:28:10.075-05:00",
"url": "https://stspg.io/t1x04wy20phh"
},
{
"body": "This incident has been resolved. If you observe any future issues, please contact Finalsite Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-24T14:59:02.381-05:00",
"resolved_inferred": false,
"started_at": "2026-01-22T13:21:04.589-05:00",
"state": "resolved",
"title": "Messages/MXR: Message Scheduling Interruption (Excluding US West and US Central)",
"updated_at": "2026-01-24T14:59:02.399-05:00",
"url": "https://stspg.io/dhmpn257yx0w"
},
{
"body": "The issue impacting the group selection interface for Important Announcements has been resolved. The group selection interface has returned to its standard, organized format.\n\nUsers in the US West region should now see their groups appearing correctly. If you are still seeing the incorrect group layout, please refresh your browser or clear your cache to ensure the update takes effect.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"resolved_at": "2026-01-23T10:24:47.428-05:00",
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"started_at": "2026-01-22T13:11:20.593-05:00",
"state": "resolved",
"title": "Messages/MXR: Issue with Group Selection for Important Announcements (US West)",
"updated_at": "2026-01-23T10:24:47.445-05:00",
"url": "https://stspg.io/vc5khd24bk8h"
},
{
"body": "A fix has been deployed to all affected websites, and this issue is resolved. If you require any additional assistance, please contact Composer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-09T17:18:41.621-05:00",
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"state": "resolved",
"title": "Composer Performance Issues",
"updated_at": "2025-12-09T17:18:41.636-05:00",
"url": "https://stspg.io/17h93tyzj64r"
},
{
"body": "The message sending delays affecting the US Central region have been resolved, and messages are now processing and sending as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-08T15:19:00.543-05:00",
"resolved_inferred": false,
"started_at": "2025-12-08T10:53:42.160-05:00",
"state": "resolved",
"title": "Messages/XR: Sending Delays for US Central",
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"url": "https://stspg.io/0pz7t2b2rbz7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-08T16:17:45.332-05:00",
"resolved_inferred": false,
"started_at": "2025-12-08T09:27:18.564-05:00",
"state": "resolved",
"title": "Password Reset Issues for LDAP users",
"updated_at": "2025-12-08T16:17:45.351-05:00",
"url": "https://stspg.io/thqmjj6z35qp"
},
{
"body": "A fix has been deployed to all affected websites, and this issue is resolved. If you require any additional assistance, please contact Composer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-04T22:00:23.528-05:00",
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"started_at": "2025-12-04T12:33:23.474-05:00",
"state": "resolved",
"title": "Composer Performance Issues",
"updated_at": "2025-12-04T22:00:23.551-05:00",
"url": "https://stspg.io/2ltyfk133q13"
},
{
"body": "We continue to see improved SMS sending and delivery following our recent updates, and the issue is now considered resolved. Our team will continue monitoring to ensure performance remains stable.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-09T09:06:42.927-05:00",
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"started_at": "2025-11-26T14:58:35.392-05:00",
"state": "resolved",
"title": "Connect: SMS Sending Issue",
"updated_at": "2025-12-09T09:06:42.946-05:00",
"url": "https://stspg.io/q6k4p9ybdn6n"
},
{
"body": "We have confirmed that SMS messages are once again going out as expected. Thank you for your patience while we worked to resolve this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
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"resolved_at": "2025-11-24T18:46:58.455-05:00",
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"state": "resolved",
"title": "Mass Notification and Messages XR Enterprise: SMS Messages Not Attempting",
"updated_at": "2025-11-24T18:46:58.470-05:00",
"url": "https://stspg.io/vctwy23zb0nr"
},
{
"body": "The issue that was causing message sending delays for a subset of clients has been resolved.",
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"impact": "minor",
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"resolved_at": "2025-11-18T16:21:25.459-05:00",
"resolved_inferred": false,
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"state": "resolved",
"title": "Messages XR Enterprise and Mass Notification: Message Sending Delays for a Subset of Clients",
"updated_at": "2025-11-18T16:21:25.478-05:00",
"url": "https://stspg.io/d40llx6pcjrk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"resolved_at": "2025-11-14T16:16:43.691-05:00",
"resolved_inferred": false,
"started_at": "2025-11-14T13:00:47.620-05:00",
"state": "resolved",
"title": "Intermittent Sign In Issues",
"updated_at": "2025-11-14T16:16:43.711-05:00",
"url": "https://stspg.io/jr8p2x7jv8t3"
},
{
"body": "This issue, which caused sending delays impacting a subset of clients in the US Central hosting region, has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-14T09:16:35.416-05:00",
"resolved_inferred": false,
"started_at": "2025-11-13T15:03:41.854-05:00",
"state": "resolved",
"title": "Messages/XR: Sending Delays for US Central",
"updated_at": "2025-11-14T09:16:35.436-05:00",
"url": "https://stspg.io/2hxc55hz9wnt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-27T14:26:50.226-04:00",
"resolved_inferred": false,
"started_at": "2025-10-23T19:13:25.571-04:00",
"state": "resolved",
"title": "Intermittent SMS Deliverability Issues",
"updated_at": "2025-10-27T14:26:50.242-04:00",
"url": "https://stspg.io/b7dqq8bcm1fw"
},
{
"body": "This issue has been resolved. Resource uploads have continued to process as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-22T12:59:28.348-04:00",
"resolved_inferred": false,
"started_at": "2025-10-21T16:54:27.032-04:00",
"state": "resolved",
"title": "Composer: Resource Upload Issues",
"updated_at": "2025-10-22T12:59:28.370-04:00",
"url": "https://stspg.io/96q00w2jtvrv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-19T19:59:56.906-04:00",
"resolved_inferred": false,
"started_at": "2025-10-17T09:20:08.238-04:00",
"state": "resolved",
"title": "Messages/XR: Sending Delays for US East",
"updated_at": "2025-10-19T19:59:56.924-04:00",
"url": "https://stspg.io/v193jkgkvbrh"
},
{
"body": "This incident has been resolved. Please visit <a href=\"https://cesupport.finalsite.com/hc/en-us/articles/40239613251341-Service-notice-Functionality-limitations-in-Connect-and-Mass-Notifications\">this page for more information on unavailable features.</a>",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2025-10-30T12:20:58.000-04:00",
"resolved_inferred": false,
"started_at": "2025-10-16T14:29:24.000-04:00",
"state": "resolved",
"title": "Mass Notifications and Messages XR-Enterprise SMS Issues",
"updated_at": "2025-10-30T12:21:59.225-04:00",
"url": "https://stspg.io/jmc1bxyzflg6"
},
{
"body": "This issue with sending delays has been resolved.",
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"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-16T15:52:25.482-04:00",
"resolved_inferred": false,
"started_at": "2025-10-16T12:25:27.035-04:00",
"state": "resolved",
"title": "Messages/XR: Sending Delays for US East",
"updated_at": "2025-10-16T15:52:25.500-04:00",
"url": "https://stspg.io/dvb4m8kdx7jr"
},
{
"body": "We are closing this incident and consolidating in a secondary incident for clarity.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-16T14:24:39.113-04:00",
"resolved_inferred": false,
"started_at": "2025-10-13T05:55:02.193-04:00",
"state": "resolved",
"title": "Finalsite Comms Service Update",
"updated_at": "2025-10-16T14:24:39.129-04:00",
"url": "https://stspg.io/p85wtlch8dvj"
},
{
"body": "Our software upgrade has been released to all clients at this time, and this incident has been resolved. If you are still experiencing any issues in the Composer environment, please contact Composer Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T11:13:59.259-04:00",
"resolved_inferred": false,
"started_at": "2025-10-07T09:51:32.985-04:00",
"state": "resolved",
"title": "Composer Performance Issues",
"updated_at": "2025-10-08T11:13:59.280-04:00",
"url": "https://stspg.io/00wyhrjnljk9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T09:48:05.803-04:00",
"resolved_inferred": false,
"started_at": "2025-10-07T08:30:03.448-04:00",
"state": "resolved",
"title": "Messages XR - Voice Message Sending Incident",
"updated_at": "2025-10-08T09:48:05.821-04:00",
"url": "https://stspg.io/jjfk8w66bq81"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T08:33:37.223-04:00",
"resolved_inferred": false,
"started_at": "2025-10-05T03:43:17.000-04:00",
"state": "resolved",
"title": "Emergency Maintenance - Messages XR-Enterprise, Mass Notifications, and Connect",
"updated_at": "2025-10-07T08:33:37.238-04:00",
"url": "https://stspg.io/t1gv2524rdzp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T08:33:57.903-04:00",
"resolved_inferred": false,
"started_at": "2025-10-02T13:11:19.069-04:00",
"state": "resolved",
"title": "Connect: SMS Sending Incident",
"updated_at": "2025-10-07T08:33:57.918-04:00",
"url": "https://stspg.io/j3zm1y2sry72"
},
{
"body": "This issue has been resolved, and recipient list behavior is corrected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-23T15:00:26.366-04:00",
"resolved_inferred": false,
"started_at": "2025-09-17T15:46:31.218-04:00",
"state": "resolved",
"title": "Messages XR Enterprise: Issue with list loading when selecting recipients",
"updated_at": "2025-09-23T15:00:26.380-04:00",
"url": "https://stspg.io/mxq6s59n178v"
},
{
"body": "This status is to inform you of an incident that is now resolved. \n\nEarlier today, an issue was encountered where some phone messages were not sent, categorized as \"Not Completed\" in Message Tracking. This issue has now been resolved, and messages have been sent. \n\nIf your local blackout time began before this issue was resolved (estimated time of resolution: 9:45pm ET), delivery will be delayed until messaging can recommence at the end of your designated blackout time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-07T22:05:23.899-04:00",
"resolved_inferred": false,
"started_at": "2025-09-07T22:05:23.810-04:00",
"state": "resolved",
"title": "Mass Notifications and Messages XR-Enterprise: Phone Messaging Delayed (Resolved)",
"updated_at": "2025-09-07T22:05:23.911-04:00",
"url": "https://stspg.io/pjphntw71313"
},
{
"body": "Reporting is now back to normal, and we are no longer seeing large numbers of messages stuck in \u201cEmail Sent\u201d status.\n\nPlease note that delivery status updates are still subject to responses from email providers, so there may occasionally be slight delays depending on the recipient\u2019s provider.\n\nIf you notice anything unusual, please don\u2019t hesitate to reach out to our Support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-10T08:53:21.309-04:00",
"resolved_inferred": false,
"started_at": "2025-09-05T16:56:48.972-04:00",
"state": "resolved",
"title": "Connect: Email Reporting Issue",
"updated_at": "2025-09-10T08:53:21.328-04:00",
"url": "https://stspg.io/3055dchqmzch"
},
{
"body": "This issue has now been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-12T10:35:13.613-04:00",
"resolved_inferred": false,
"started_at": "2025-09-03T09:52:25.000-04:00",
"state": "resolved",
"title": "Messages XR-Enterprise: Issue when sending using the Beefree Editor",
"updated_at": "2025-09-12T10:35:13.629-04:00",
"url": "https://stspg.io/r2lfjjs1314m"
},
{
"body": "Working with Smore, they have identified the issue, and Smore newsletter creation is now working as expected.\n\nWe appreciate your patience as we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-19T10:16:37.901-04:00",
"resolved_inferred": false,
"started_at": "2025-08-15T16:17:26.517-04:00",
"state": "resolved",
"title": "Trouble Creating Smore Newsletter",
"updated_at": "2025-08-19T10:16:37.916-04:00",
"url": "https://stspg.io/wcftft0s1nl6"
},
{
"body": "We would like to report that delays with message sending and reporting have been resolved. After closely monitoring the system, we\u2019ve confirmed that message sending and reporting are now functioning normally.\n\nThank you for your patience while we worked to resolve this matter.  We apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-14T10:33:41.711-04:00",
"resolved_inferred": false,
"started_at": "2025-08-13T12:33:05.502-04:00",
"state": "resolved",
"title": "Messages XR Delivery and Reporting  Issues",
"updated_at": "2025-08-14T10:33:41.730-04:00",
"url": "https://stspg.io/7qr50td01jh2"
}
]
}