{
"vendor": "Gainsight",
"slug": "gainsight",
"platform": "statuspage",
"status_url": "https://status.gainsight.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Gainsight CS customers using Salesforce as source may experience service degradation and intermittent connectivity errors due to issues on the Salesforce side.\n\nMore details about the issue are here: https://status.salesforce.com/incidents/20004433",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T10:34:13.826Z",
"state": "investigating",
"title": "Salesforce Service Disruption - Cascading impact on Gainsight CS functionality",
"updated_at": "2026-09-16T10:34:13.895Z",
"url": "https://stspg.io/51gvwlm1dx6v"
},
{
"body": "This incident has been resolved. Rules processing in our US1, US2 and EU regions experienced failures.  Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to support@gainsight.com if you have questions or need assistance.",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T12:15:01.000Z",
"resolved_inferred": false,
"started_at": "2026-09-13T19:32:02.995Z",
"state": "resolved",
"title": "Rules Engine Failure for few Customers",
"updated_at": "2026-09-14T12:25:58.466Z",
"url": "https://stspg.io/jfknfzqpygjr"
},
{
"body": "This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with restoration confirmed by approximately 15:47 UTC.\nThere may be residual delays in Rules processing and Data Designer as queues catch up. We will continue to review the incident internally and take steps to prevent recurrence.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T18:16:12.664Z",
"resolved_inferred": false,
"started_at": "2026-09-09T15:18:39.704Z",
"state": "resolved",
"title": "Performance degradation observed in CS US2",
"updated_at": "2026-09-09T18:16:12.680Z",
"url": "https://stspg.io/388v2pclk8mt"
},
{
"body": "Issue is resolved. All systems are back to normal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T07:38:02.890Z",
"resolved_inferred": false,
"started_at": "2026-06-26T07:09:44.568Z",
"state": "resolved",
"title": "Gainsight CS - US1 and US2 -  Home Page not Loading",
"updated_at": "2026-06-26T07:38:02.908Z",
"url": "https://stspg.io/gz6803qrf55x"
},
{
"body": "A fix has been applied and the is issue is now resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-13T06:32:52.511Z",
"resolved_inferred": false,
"started_at": "2026-05-12T17:43:45.000Z",
"state": "resolved",
"title": "Gainsight CS - US1 - Product filtering incident",
"updated_at": "2026-05-13T06:32:52.525Z",
"url": "https://stspg.io/4s5y1xdt43f2"
},
{
"body": "Rules queues are back to their normal levels.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T23:03:06.826Z",
"resolved_inferred": false,
"started_at": "2026-05-08T06:39:45.417Z",
"state": "resolved",
"title": "Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers",
"updated_at": "2026-05-08T23:03:06.841Z",
"url": "https://stspg.io/rgxrprcpnrk2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T21:04:49.414Z",
"resolved_inferred": false,
"started_at": "2026-04-02T16:24:19.672Z",
"state": "resolved",
"title": "CS - US2 - Delays in Rules and Data Designer",
"updated_at": "2026-04-02T21:04:49.429Z",
"url": "https://stspg.io/bdlq4r8gb4fr"
},
{
"body": "The issue has been resolved by the upstream DNS service provider.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-16T23:25:40.048Z",
"resolved_inferred": false,
"started_at": "2026-03-16T21:14:06.954Z",
"state": "resolved",
"title": "Elevated error rates for Gainsight PX",
"updated_at": "2026-03-16T23:25:40.068Z",
"url": "https://stspg.io/97680n408pxw"
},
{
"body": "We experienced a brief period of degraded API performance on the 29th of January, between 20:47 and 21:25 UTC . Our monitoring systems detected the issue, and the team quickly identified and resolved it.\n\nThe service was fully restored, and we\u2019ve taken steps to strengthen safeguards and prevent similar issues in the future. We appreciate your patience while we worked to resolve this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-29T22:01:42.039Z",
"resolved_inferred": false,
"started_at": "2026-01-29T20:54:48.535Z",
"state": "postmortem",
"title": "CS - US1: Investigating Elevated Error Rates",
"updated_at": "2026-01-30T06:55:33.529Z",
"url": "https://stspg.io/z7m94f62svsn"
},
{
"body": "Please refer to the Ongoing Salesforce Incident for the latest information: https://status.gainsight.com/incidents/gvng0kly8vwf",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-04T01:16:58.959Z",
"resolved_inferred": false,
"started_at": "2025-11-26T19:40:28.928Z",
"state": "resolved",
"title": "SSO Login failures",
"updated_at": "2025-12-04T01:16:58.974Z",
"url": "https://stspg.io/nzysf7tmh8xv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T16:35:06.458Z",
"resolved_inferred": false,
"started_at": "2025-11-20T03:53:52.761Z",
"state": "resolved",
"title": "Salesforce Connection Restoration",
"updated_at": "2026-03-18T16:35:06.480Z",
"url": "https://stspg.io/s2c4mwb9m4h9"
},
{
"body": "This incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T15:53:14.179Z",
"resolved_inferred": false,
"started_at": "2025-11-18T14:13:18.472Z",
"state": "resolved",
"title": "Insight Agent - Powered by Staircase AI - Availability issues",
"updated_at": "2025-11-18T15:53:14.197Z",
"url": "https://stspg.io/1mzhv88kf39v"
},
{
"body": "Rules and Data Processor Queues have returned to expected levels.\nThank you for your patience and understanding.\n\nIf you have questions, please contact our Support team at support@gainsight.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T21:03:07.002Z",
"resolved_inferred": false,
"started_at": "2025-10-20T09:52:06.115Z",
"state": "resolved",
"title": "Gainsight CS US1 - Queues blocked Temporarily",
"updated_at": "2025-10-21T21:03:07.018Z",
"url": "https://stspg.io/5dyh0zsvk4r7"
},
{
"body": "Queues are back to their normal levels.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-14T16:20:45.589Z",
"resolved_inferred": false,
"started_at": "2025-08-14T10:17:20.129Z",
"state": "resolved",
"title": "Gainsight CS - US1 - Rules Delays for a subset of customers",
"updated_at": "2025-08-14T16:20:45.606Z",
"url": "https://stspg.io/f2kk3l2klxhq"
}
]
}