{
"vendor": "Genetec",
"slug": "genetec",
"platform": "statuspage",
"status_url": "https://status.genetec.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We\u2019re investigating reports of a potential issue affecting [Genetec Cloud Products / Clearance \u2192 Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Genetec Cloud Products / Clearance \u2192 Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Genetec Cloud Products / Clearance \u2192 Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Genetec Cloud Products / Clearance \u2192 Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Genetec Cloud Products / Clearance \u2192 Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4), [Genetec Cloud Products / Clearance \u2192 Clearance - United Kingdom](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8)  Global. We are working on it. We apologize for any inconvenience this may cause.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T12:23:52Z",
"state": "investigating",
"title": "Potential issue affecting Genetec Cloud Products / Clearance \u2192 Clearance - Australia, Genetec Cloud Products / Clearance \u2192 Clearance - Canada, Genetec Cloud Products / Clearance \u2192 Clearance - Europe, Genetec Cloud Products / Clearance \u2192 Clearance - US, Genetec Cloud Products / Clearance \u2192 Clearance - US Government, Genetec Cloud Products / Clearance \u2192 Clearance - United Kingdom    Global",
"updated_at": "2026-09-16T12:23:52Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T19:15:23Z",
"resolved_inferred": false,
"started_at": "2026-09-15T14:45:05Z",
"state": "resolved",
"title": "Potential issue affecting\u00a0Genetec Cloud Products / Security Center SaaS \u2192 Video Recordings\u00a0East US 2",
"updated_at": "2026-09-15T19:15:24Z"
},
{
"body": "The issue is now resolved.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T18:41:16Z",
"resolved_inferred": false,
"started_at": "2026-09-11T14:24:41Z",
"state": "resolved",
"title": "Security Center SaaS is facing issues with near-live video playback in East US",
"updated_at": "2026-09-11T18:41:16Z"
},
{
"body": "The issue has been resolved.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T18:56:11Z",
"resolved_inferred": false,
"started_at": "2026-09-09T16:47:39Z",
"state": "resolved",
"title": "Failures when submitting Access Requests in the System Management Portal",
"updated_at": "2026-09-09T18:56:11Z"
},
{
"body": "The issue affecting intercom calls in Operation Desktop has been resolved. All services are now functioning normally, and users should no longer experience any disruption. We apologize for any inconvenience caused and appreciate your patience throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T20:10:39Z",
"resolved_inferred": false,
"started_at": "2026-08-31T19:36:21Z",
"state": "resolved",
"title": "Potential issue affecting Genetec Cloud Products / Security Center SaaS \u2192 Communications    Global",
"updated_at": "2026-08-31T20:10:39Z"
},
{
"body": "The issues have been resolved, and calling services have returned to normal operation. We sincerely apologize for any inconvenience caused and appreciate your patience while the team worked to restore service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T05:24:57Z",
"resolved_inferred": false,
"started_at": "2026-08-28T02:41:09Z",
"state": "resolved",
"title": "Potential issue affecting Genetec Cloud Products / Security Center SaaS \u2192 Communications    East US 2",
"updated_at": "2026-08-28T05:24:57Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T23:06:23Z",
"resolved_inferred": false,
"started_at": "2026-08-26T19:39:10Z",
"state": "resolved",
"title": "Potential issue affecting\u00a0Genetec Cloud Products / Security Center SaaS \u2192 Communications\u00a0Global",
"updated_at": "2026-08-26T23:06:23Z"
},
{
"body": "Resolution of authorization issues in West Europe",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-24T10:00:00Z",
"resolved_inferred": false,
"started_at": "2026-08-24T16:03:23Z",
"state": "resolved",
"title": "Authorization failures impacting West Europe Region",
"updated_at": "2026-08-24T16:03:23Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T19:36:26Z",
"resolved_inferred": false,
"started_at": "2026-08-18T15:24:49Z",
"state": "resolved",
"title": "Potential issue affecting\u00a0Genetec Cloud Products / Security Center SaaS \u2192 Video Streaming\u00a0Australia East",
"updated_at": "2026-08-18T19:36:27Z"
},
{
"body": "We've identified and resolved a problem where some integrators may have experienced issues when attempting to activate systems for their end users through the System Management Portal (subscriptions.genetec.com). This affected integrators who attempted to use unique activation links. Integrators who are standard members of an organization in the System Management Portal were not affected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T20:20:00Z",
"resolved_inferred": false,
"started_at": "2026-08-17T21:16:58Z",
"state": "resolved",
"title": "Activation of systems through subscriptions.genetec.com is degraded",
"updated_at": "2026-08-17T21:16:58Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T19:43:24Z",
"resolved_inferred": false,
"started_at": "2026-08-17T19:38:31Z",
"state": "resolved",
"title": "Potential issue affecting Genetec Cloud Products / Security Center SaaS \u2192 Video Streaming    Canada Central",
"updated_at": "2026-08-17T19:43:24Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T20:56:44Z",
"resolved_inferred": false,
"started_at": "2026-08-14T20:00:14Z",
"state": "resolved",
"title": "Networking issue affecting multiple products",
"updated_at": "2026-08-14T20:59:55Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T06:43:06Z",
"resolved_inferred": false,
"started_at": "2026-08-14T06:23:57Z",
"state": "resolved",
"title": "Potential issue affecting\u00a0Genetec Cloud Products / Security Center SaaS \u2192 Investigation\u00a0",
"updated_at": "2026-08-14T06:43:07Z"
},
{
"body": "All systems are now functional",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T22:02:36Z",
"resolved_inferred": false,
"started_at": "2026-08-13T20:25:45Z",
"state": "resolved",
"title": "Security Center SaaS \u2013 Issues with Entity States, Bookmarks and Event Propagation on Some Systems",
"updated_at": "2026-08-13T22:02:36Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-07T17:17:51Z",
"resolved_inferred": false,
"started_at": "2026-08-07T15:24:23Z",
"state": "resolved",
"title": "Syncing Issue Affecting Newly Enrolled Access Control Devices",
"updated_at": "2026-08-07T17:17:51Z"
},
{
"body": "The issue affecting face detection in US Gov has been resolved. The feature is now fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-08T14:14:03Z",
"resolved_inferred": false,
"started_at": "2026-08-07T15:17:15Z",
"state": "resolved",
"title": "Clearance - Services Unavailable",
"updated_at": "2026-08-08T14:14:03Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T14:37:41Z",
"resolved_inferred": false,
"started_at": "2026-08-06T12:37:30Z",
"state": "resolved",
"title": "Potential issue affecting Security Center SaaS \u2192 Enrollment of Cloudlink cameras in Australia",
"updated_at": "2026-08-06T14:37:41Z"
},
{
"body": "The issue with our email provider was resolved. All pending emails were delivered successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T20:27:23Z",
"resolved_inferred": false,
"started_at": "2026-08-05T16:59:18Z",
"state": "resolved",
"title": "AutoVu Cloudrunner Functionality Degradation",
"updated_at": "2026-08-05T20:27:23Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T19:43:05Z",
"resolved_inferred": false,
"started_at": "2026-08-04T15:45:22Z",
"state": "resolved",
"title": "Investigating a potential issue of email deliverability",
"updated_at": "2026-08-04T19:43:05Z"
},
{
"body": "The issue with our email provider was resolved. All pending emails were delivered successfully.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-04T02:24:52Z",
"resolved_inferred": false,
"started_at": "2026-08-04T00:10:41Z",
"state": "resolved",
"title": "AutoVu Cloudrunner Functionality Degradation",
"updated_at": "2026-08-04T02:24:52Z"
},
{
"body": "We completed our recovery process and brought services for conversions back online. We can expect some latency until we clear the cumulated conversion requests since the beginning of the incident. We are keeping a close eye on the progression and would expect return to normal in the upcoming hours. Sorry for any inconvenience this incident has caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-30T00:28:32Z",
"resolved_inferred": false,
"started_at": "2026-07-29T18:53:42Z",
"state": "resolved",
"title": "Potential issue affecting Clearance \u2192 Clearance - US    East US",
"updated_at": "2026-07-30T00:28:32Z"
},
{
"body": "Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-28T14:44:18Z",
"resolved_inferred": false,
"started_at": "2026-07-28T14:33:56Z",
"state": "resolved",
"title": "Clearance Performance Degradation for search capabilities",
"updated_at": "2026-07-28T14:44:18Z"
},
{
"body": "This outage has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T19:40:00Z",
"resolved_inferred": false,
"started_at": "2026-07-23T17:00:26Z",
"state": "resolved",
"title": "Connectivity Issue in West US",
"updated_at": "2026-07-23T21:01:20Z"
},
{
"body": "The situation has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T16:39:47Z",
"resolved_inferred": false,
"started_at": "2026-07-23T15:41:40Z",
"state": "resolved",
"title": "Genetec login functionality degradation",
"updated_at": "2026-07-23T16:39:47Z"
},
{
"body": "The outge is resolved. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T18:09:07Z",
"resolved_inferred": false,
"started_at": "2026-07-23T15:00:54Z",
"state": "resolved",
"title": "Cloudrunner Camera Connectivity Issue \u2013 New Mexico Region",
"updated_at": "2026-07-23T18:09:07Z"
},
{
"body": "Problems are resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-07-15T22:00:36Z",
"resolved_inferred": false,
"started_at": "2026-07-15T17:05:28Z",
"state": "resolved",
"title": "Security Center SaaS \u2013 Problems with New Entities and Events in Operational Applications",
"updated_at": "2026-07-15T22:00:36Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-07-08T23:00:00Z",
"resolved_inferred": false,
"started_at": "2026-07-14T16:37:52Z",
"state": "resolved",
"title": "Investigating a potential issue of email deliverability",
"updated_at": "2026-07-14T16:37:52Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-11T12:29:42Z",
"resolved_at": "2026-07-14T13:59:00Z",
"resolved_inferred": false,
"started_at": "2026-07-14T15:58:47Z",
"state": "resolved",
"title": "Login Service Instability",
"updated_at": "2026-07-14T15:58:47Z"
},
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-07-10T18:18:11Z",
"resolved_inferred": false,
"started_at": "2026-07-10T17:47:03Z",
"state": "resolved",
"title": "Access to SC SaaS Configuration",
"updated_at": "2026-07-14T16:35:56Z"
}
]
}