{
"vendor": "GoToMyPC",
"slug": "gotomypc",
"platform": "statuspage",
"status_url": "http://status.logmeinaccess.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
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{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
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"impact": "major",
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"resolved_at": "2026-09-09T16:14:13.181Z",
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"state": "resolved",
"title": "Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates",
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"url": "https://stspg.io/yzbjpljctpfr"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "major",
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"resolved_at": "2026-09-08T17:48:10.463Z",
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"state": "resolved",
"title": "Connectivity issues",
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"url": "https://stspg.io/g1cy85v9yhb9"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T14:19:03Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T13:31:59.968Z",
"resolved_inferred": false,
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"state": "resolved",
"title": "Emails not being delivered to customers",
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"url": "https://stspg.io/n7g499hjd5j4"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
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"resolved_at": "2026-08-28T16:24:48.801Z",
"resolved_inferred": false,
"started_at": "2026-08-27T15:55:25.988Z",
"state": "resolved",
"title": "LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures",
"updated_at": "2026-08-28T16:24:48.819Z",
"url": "https://stspg.io/myc1b4ssqqkj"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-15T16:33:06.881Z",
"resolved_inferred": false,
"started_at": "2026-08-15T15:02:16.381Z",
"state": "resolved",
"title": "Grasshopper - password reset and OTP emails blocked",
"updated_at": "2026-08-15T16:33:06.900Z",
"url": "https://stspg.io/q488119xj1cy"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
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"resolved_at": "2026-08-14T16:09:26.101Z",
"resolved_inferred": false,
"started_at": "2026-08-04T18:11:44.642Z",
"state": "resolved",
"title": "GoTo Customer Engagement - Whatsapp campaign issues",
"updated_at": "2026-08-14T16:09:26.118Z",
"url": "https://stspg.io/glcs79bf2q0c"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-03T20:25:27.463Z",
"resolved_inferred": false,
"started_at": "2026-07-03T12:03:06.763Z",
"state": "resolved",
"title": "Join.me, GoToMyPC, Pro and Central - Login Issues",
"updated_at": "2026-07-03T20:25:27.513Z",
"url": "https://stspg.io/pqntd63kvc9y"
},
{
"body": "Our engineers are now seeing that all services are functional.\n\nWe will conduct an internal review of this issue and will make appropriate improvements to ensure that this issue does not reoccur.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T18:27:01.463Z",
"resolved_inferred": false,
"started_at": "2026-07-02T11:49:45.877Z",
"state": "resolved",
"title": "GoTo Connect - inbound/outbound call failures",
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"url": "https://stspg.io/pgmj3l5sgkf6"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T10:50:40.634Z",
"resolved_inferred": false,
"started_at": "2026-07-01T09:43:01.706Z",
"state": "resolved",
"title": "GoTo Connect - inbound/outbound call failures",
"updated_at": "2026-07-01T10:50:40.676Z",
"url": "https://stspg.io/brjqyj2dbrfg"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T13:11:37.600Z",
"resolved_inferred": false,
"started_at": "2026-06-19T08:33:32.626Z",
"state": "resolved",
"title": "GoTo Connect - Contact Center and Call Reports Issue",
"updated_at": "2026-06-19T13:11:37.630Z",
"url": "https://stspg.io/r5z00mstp8q6"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-28T14:57:06.362Z",
"resolved_inferred": false,
"started_at": "2026-05-28T14:17:56.323Z",
"state": "resolved",
"title": "GoTo Connect - Authentication issue",
"updated_at": "2026-05-28T14:57:06.398Z",
"url": "https://stspg.io/4v2s3dy6q519"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T15:57:15.650Z",
"resolved_inferred": false,
"started_at": "2026-05-27T15:17:50.658Z",
"state": "resolved",
"title": "Logmein Rescue - Issue starting or joining sessions",
"updated_at": "2026-05-27T15:57:15.695Z",
"url": "https://stspg.io/cqntq04wbj6b"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-14T02:22:48.908Z",
"resolved_inferred": false,
"started_at": "2026-05-13T18:58:09.491Z",
"state": "resolved",
"title": "LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets",
"updated_at": "2026-05-14T02:22:48.926Z",
"url": "https://stspg.io/nhw6q5cpv4ks"
},
{
"body": "We have confirmed that the issue has been resolved and all systems are 100% operational at this time.\n\nWe will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T17:11:28.469Z",
"resolved_inferred": false,
"started_at": "2026-05-08T01:22:37.000Z",
"state": "resolved",
"title": "Grasshopper - Login Issues",
"updated_at": "2026-05-08T17:11:28.488Z",
"url": "https://stspg.io/z6plt5brq1s9"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T02:01:06.169Z",
"resolved_inferred": false,
"started_at": "2026-05-07T18:31:42.879Z",
"state": "resolved",
"title": "GoTo Connect - Call Recording and Transcript",
"updated_at": "2026-05-08T02:01:06.184Z",
"url": "https://stspg.io/q9yknppncflj"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T17:23:21.890Z",
"resolved_inferred": false,
"started_at": "2026-05-06T16:55:35.203Z",
"state": "resolved",
"title": "GoTo App - Cannot connect",
"updated_at": "2026-05-06T17:23:21.907Z",
"url": "https://stspg.io/y0gwvkx00wrz"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T15:23:48.432Z",
"resolved_inferred": false,
"started_at": "2026-04-20T14:14:21.163Z",
"state": "resolved",
"title": "Login to GoTo applications - 504 timeout - multiple products impacted",
"updated_at": "2026-04-20T15:23:48.447Z",
"url": "https://stspg.io/z7k2xb8vk12n"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T21:41:13.598Z",
"resolved_inferred": false,
"started_at": "2026-04-15T21:08:45.504Z",
"state": "resolved",
"title": "GoTo Connect VoIP Phones Calls - Intermittent Call Failures (503 Errors)",
"updated_at": "2026-04-15T21:41:13.614Z",
"url": "https://stspg.io/6z3zbqvzn18t"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-06T13:47:38.791Z",
"resolved_inferred": false,
"started_at": "2026-04-06T12:58:56.760Z",
"state": "resolved",
"title": "GoTo Connect Call Quality issue",
"updated_at": "2026-04-06T13:47:38.807Z",
"url": "https://stspg.io/hshvf74z208f"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T16:35:01.067Z",
"resolved_inferred": false,
"started_at": "2026-03-25T16:08:46.086Z",
"state": "resolved",
"title": "GoTo Connect - Call audio quality",
"updated_at": "2026-03-25T16:35:01.087Z",
"url": "https://stspg.io/hyr5ktvyf2xp"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T18:19:26.948Z",
"resolved_inferred": false,
"started_at": "2026-03-18T15:37:43.489Z",
"state": "resolved",
"title": "GoTo Webinar, GoTo Training and GoTo Meeting- Issue starting sessions",
"updated_at": "2026-03-18T18:19:26.962Z",
"url": "https://stspg.io/9pd22l48jnxj"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-27T19:15:37.071Z",
"resolved_inferred": false,
"started_at": "2026-02-27T15:52:50.005Z",
"state": "resolved",
"title": "GoTo Contact Center \u2013 Call queue distribution issues",
"updated_at": "2026-02-27T19:15:37.087Z",
"url": "https://stspg.io/vrpmhw717x89"
},
{
"body": "During the period from 08:04 to 9:10 UTC on February 27, a subset of GoTo Connect customers in Europe may have experienced issues receiving inbound PSTN calls.\n\nWe have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-27T10:30:00.000Z",
"resolved_inferred": false,
"started_at": "2026-02-27T10:30:00.000Z",
"state": "resolved",
"title": "GoTo Connect \u2013 Inbound PSTN Calls Not Connecting",
"updated_at": "2026-02-27T12:29:54.948Z",
"url": "https://stspg.io/pkm7z4r3gw07"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T01:40:19.518Z",
"resolved_inferred": false,
"started_at": "2026-01-27T00:53:00.438Z",
"state": "resolved",
"title": "Other - database replication lag to remote regions",
"updated_at": "2026-01-27T01:40:19.533Z",
"url": "https://stspg.io/scp3gm0s6l5t"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-23T22:13:07.780Z",
"resolved_inferred": false,
"started_at": "2026-01-22T22:10:36.678Z",
"state": "resolved",
"title": "Pro and Central - Outlook and Microsoft 365",
"updated_at": "2026-01-23T22:13:07.800Z",
"url": "https://stspg.io/37dhxjlkf4jf"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-21T20:09:31.621Z",
"resolved_inferred": false,
"started_at": "2026-01-21T19:47:42.000Z",
"state": "resolved",
"title": "Email delivery issues",
"updated_at": "2026-01-21T20:09:31.636Z",
"url": "https://stspg.io/9hg1rr032jpf"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-18T18:41:59.236Z",
"resolved_inferred": false,
"started_at": "2026-01-18T18:04:53.937Z",
"state": "resolved",
"title": "GoTo Connect - inbound/outbound call failure in livephx",
"updated_at": "2026-01-18T18:41:59.253Z",
"url": "https://stspg.io/7rwrcrbjc5yg"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-18T20:15:14.600Z",
"resolved_inferred": false,
"started_at": "2025-12-18T19:29:43.805Z",
"state": "resolved",
"title": "GoTo Connect - Softphone call issues",
"updated_at": "2025-12-18T20:15:14.617Z",
"url": "https://stspg.io/5lgpq9y3mkcn"
},
{
"body": "On 26th November 2025, between 06:51 UTC and 07:03 UTC, a subset of GoTo App users using GoTo Training may have experienced issues with joining or scheduling training sessions due to a small change in the infrastructure.\n\nImmediately the issue was identified, we reverted the change and promptly mitigated any further impact. We have confirmed that service has been restored and systems are operational at this time.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-26T08:37:02.553Z",
"resolved_inferred": false,
"started_at": "2025-11-26T08:37:02.510Z",
"state": "resolved",
"title": "GoTo Training - Join/Scheduling training sessions",
"updated_at": "2025-11-26T08:37:02.562Z",
"url": "https://stspg.io/hd7qf7nby8pb"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize the impact on future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-29T21:44:14.220Z",
"resolved_inferred": false,
"started_at": "2025-10-29T16:16:48.622Z",
"state": "resolved",
"title": "LogMeIn Resolve, GoToMyPC and Pro/Central - Issues with the application",
"updated_at": "2025-10-29T21:44:14.240Z",
"url": "https://stspg.io/f654z9q1d02p"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-26T10:56:58.012Z",
"resolved_inferred": false,
"started_at": "2025-10-26T10:35:25.300Z",
"state": "resolved",
"title": "GoToMyPC - Application in-accessible",
"updated_at": "2025-10-26T10:56:58.028Z",
"url": "https://stspg.io/jfz8g36072qn"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T16:52:56.576Z",
"resolved_inferred": false,
"started_at": "2025-10-21T15:51:49.737Z",
"state": "resolved",
"title": "GoTo Connect VoIP Phones Calls - Audio degradation",
"updated_at": "2025-10-21T16:52:56.590Z",
"url": "https://stspg.io/h456j0rdvzg3"
},
{
"body": "All GoTo products are now fully operational. We have confirmed that services have returned to normal performance levels. We appreciate your patience during this incident.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T22:10:08.872Z",
"resolved_inferred": false,
"started_at": "2025-10-20T08:16:00.131Z",
"state": "resolved",
"title": "GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application.",
"updated_at": "2025-10-20T22:10:08.896Z",
"url": "https://stspg.io/wt66pw9brv5w"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T17:32:03.447Z",
"resolved_inferred": false,
"started_at": "2025-10-08T06:53:05.225Z",
"state": "resolved",
"title": "GoTo Webinar and GoTo Assist Remote Support - Issues Accessing the Application",
"updated_at": "2025-10-08T17:32:03.466Z",
"url": "https://stspg.io/zg81mnjrnl31"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T20:44:06.284Z",
"resolved_inferred": false,
"started_at": "2025-10-06T08:40:55.750Z",
"state": "resolved",
"title": "GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice, GoToAssist (Remote Support) - Issues in accessing the Application",
"updated_at": "2025-10-07T20:44:06.304Z",
"url": "https://stspg.io/cqcjhvwntwtx"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-25T20:25:16.118Z",
"resolved_inferred": false,
"started_at": "2025-09-25T18:25:09.715Z",
"state": "resolved",
"title": "GoTo Connect - missing call event notifications",
"updated_at": "2025-09-25T20:25:16.133Z",
"url": "https://stspg.io/h9pt4d1j535p"
},
{
"body": "On September 22nd, from 14:15 UTC until 15:40 UTC, a subset of GoTo Connect customers may have experienced issues completing inbound and outbound PSTN calls in Brazil due to a network incident impacting a third-party service provider. Immediately after the root cause of the issue was discovered, it was promptly mitigated.\n\nWe have confirmed that service has been restored and systems are operational at this time. We are continuing to monitor closely to ensure ongoing stability.\n\nWe will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-22T14:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-09-22T14:00:00.000Z",
"state": "resolved",
"title": "GoTo Connect \u2013 PSTN Call Disruption (Brazil)",
"updated_at": "2025-09-22T16:21:04.743Z",
"url": "https://stspg.io/16bykh10spq9"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-18T18:18:59.849Z",
"resolved_inferred": false,
"started_at": "2025-09-18T17:59:16.053Z",
"state": "resolved",
"title": "Contact Center \u2013 Call Queues and Contact Center \u2013 Issues logging into queues",
"updated_at": "2025-09-18T18:18:59.868Z",
"url": "https://stspg.io/6zmjxj3xw28q"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-18T18:49:00.443Z",
"resolved_inferred": false,
"started_at": "2025-09-17T19:03:06.683Z",
"state": "resolved",
"title": "GoTo Connect - Issues with messaging and notifications",
"updated_at": "2025-09-18T18:49:00.461Z",
"url": "https://stspg.io/p13dx3k9ygjd"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-25T04:36:23.691Z",
"resolved_inferred": false,
"started_at": "2025-08-25T03:38:59.000Z",
"state": "resolved",
"title": "GoTo Connect - Issues with Outbound Calls - APAC region",
"updated_at": "2025-08-25T06:02:44.117Z",
"url": "https://stspg.io/d58j46zj70x6"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-20T19:33:48.044Z",
"resolved_inferred": false,
"started_at": "2025-08-20T18:19:39.758Z",
"state": "resolved",
"title": "Grasshopper - Issue with web portal and outgoing calls",
"updated_at": "2025-08-20T19:33:48.060Z",
"url": "https://stspg.io/6f0pgz5ysbhm"
},
{
"body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-20T18:21:37.271Z",
"resolved_inferred": false,
"started_at": "2025-08-20T17:58:28.348Z",
"state": "resolved",
"title": "GoTo Connect - Incoming PSTN calls issue in Brazil",
"updated_at": "2025-08-20T18:21:37.288Z",
"url": "https://stspg.io/strm53mdyntq"
}
]
}