{
"vendor": "Granicus",
"slug": "granicus",
"platform": "statuspage",
"status_url": "https://status.granicusops.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Granicus Engineering has restored the affected Simpleview CRM services, and automated processing functions are operating normally.\n\nCustomers may have experienced delays with integration related synchronizations, scheduled reports, and other automated CRM processing activities during the incident. Service has been restored, and engineering teams continue to monitor the environment to ensure stability.\n\nWe appreciate your patience while our teams worked to resolve this issue.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T09:53:11.022-06:00",
"resolved_inferred": false,
"started_at": "2026-09-11T09:02:04.127-06:00",
"state": "resolved",
"title": "Delays in Simpleview CRM Automated Processing",
"updated_at": "2026-09-11T09:53:11.039-06:00",
"url": "https://stspg.io/kzgc993z2265"
},
{
"body": "Simpleview CRM login and Economic Impact Calculator (EIC) functionality have been restored. Customers should now be able to access their CRM environments and use EIC-related features normally.\n\nWe apologize for the disruption and appreciate your patience while service was restored.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T09:55:23.707-06:00",
"resolved_inferred": false,
"started_at": "2026-09-09T06:40:45.867-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: Simpleview CRM Service Disruption",
"updated_at": "2026-09-09T09:55:23.720-06:00",
"url": "https://stspg.io/m3z2gmpf6zzh"
},
{
"body": "The issue affecting IQM2 US Citizens Portals has been resolved. All services, including Meetings Portals and MinuteTraq, have been fully restored and are operating normally. The root cause was identified and corrective action has been completed. We sincerely apologize for the disruption and any inconvenience caused.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-07T09:35:55.886-06:00",
"resolved_inferred": false,
"started_at": "2026-09-07T06:35:17.178-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings IQM2",
"updated_at": "2026-09-07T09:35:55.901-06:00",
"url": "https://stspg.io/dljmtlywkcrt"
},
{
"body": "The email delivery issue affecting govService (Firmstep) customers sending to Microsoft-hosted mailboxes (Outlook / Microsoft 365) has been fully resolved. Normal service has been confirmed across all affected customers. We apologise for any inconvenience caused and thank you for your patience.",
"first_seen": "2026-09-04T12:15:55Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T10:31:07.199-06:00",
"resolved_inferred": false,
"started_at": "2026-09-04T05:49:41.954-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService Firmstep",
"updated_at": "2026-09-04T10:31:07.213-06:00",
"url": "https://stspg.io/mc1t71l4f2yr"
},
{
"body": "Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T18:53:14.408-06:00",
"resolved_inferred": false,
"started_at": "2026-09-03T13:00:25.814-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings MediaManager - Platform Outage",
"updated_at": "2026-09-03T18:53:14.424-06:00",
"url": "https://stspg.io/vrqtwxszv2w1"
},
{
"body": "Granicus engineering team has successfully resolved the project search issues affecting EngagementHQ customers in the Canada region. The search index has been rebuilt and search functionality has been fully restored. The fix has been verified and all impacted services are operating normally. We apologize for the disruption and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T08:26:18.584-06:00",
"resolved_inferred": false,
"started_at": "2026-09-03T09:36:21.447-06:00",
"state": "resolved",
"title": "EngagementHQ Project Search Issues - Canada Region",
"updated_at": "2026-09-04T08:26:18.597-06:00",
"url": "https://stspg.io/qzhzft47nwvd"
},
{
"body": "Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T10:46:50.022-06:00",
"resolved_inferred": false,
"started_at": "2026-09-03T09:34:04.372-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings MediaManager- Platform outage",
"updated_at": "2026-09-03T10:46:50.054-06:00",
"url": "https://stspg.io/2k26p2vry23k"
},
{
"body": "The intermittent contact search and record loading issue affecting SRM OneView EE has been resolved. Our engineering teams identified and addressed the root cause, and full functionality has been confirmed across all affected environments. We sincerely apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T09:56:23.117-06:00",
"resolved_inferred": false,
"started_at": "2026-08-31T08:49:03.757-06:00",
"state": "resolved",
"title": "SRM OneView EE contact search and record loading functionality",
"updated_at": "2026-08-31T09:56:23.134-06:00",
"url": "https://stspg.io/g46phzd1p17f"
},
{
"body": "Granicus Engineering teams have identified and resolved the issue impacting govAccess Vision.  We apologize for any inconvenience this service issue may have caused and thank you for your patience.\n\nIf you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.\n\nThank you,\nGranicus Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T23:23:34.462-06:00",
"resolved_inferred": false,
"started_at": "2026-08-28T23:17:17.904-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govAccess Vision",
"updated_at": "2026-08-28T23:23:34.643-06:00",
"url": "https://stspg.io/6zjhz182m1hb"
},
{
"body": "Granicus Engineering teams have identified and resolved the issue impacting govAccess Vision.  We apologize for any inconvenience this service issue may have caused and thank you for your patience.\n\nIf you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.\n\nThank you,\nGranicus Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T23:12:12.871-06:00",
"resolved_inferred": false,
"started_at": "2026-08-28T23:05:23.539-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govAccess Vision",
"updated_at": "2026-08-28T23:12:17.484-06:00",
"url": "https://stspg.io/rgztw553x53p"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-30T19:19:44.739-06:00",
"resolved_inferred": false,
"started_at": "2026-08-28T23:05:23.533-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govAccess Vision",
"updated_at": "2026-08-30T19:19:44.756-06:00",
"url": "https://stspg.io/ynhxf7w2gtn3"
},
{
"body": "The issue affecting govMeetings Legistar has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation. We apologize for the disruption and appreciate your patience throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T22:27:24.570-06:00",
"resolved_inferred": false,
"started_at": "2026-08-26T10:39:48.728-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings Legistar Performance Issues",
"updated_at": "2026-08-26T22:27:24.588-06:00",
"url": "https://stspg.io/fxy4ynwddshk"
},
{
"body": "The issue affecting a subset of govMeetings Live Video streaming services has been fully resolved. All services have been restored and are operating normally following sustained monitoring confirmation.\nWe apologise for the disruption and appreciate your patience throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T09:15:25.437-06:00",
"resolved_inferred": false,
"started_at": "2026-08-26T03:20:53.000-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings Live Video",
"updated_at": "2026-08-26T09:15:25.453-06:00",
"url": "https://stspg.io/4zrzqspjwztm"
},
{
"body": "Granicus Engineering teams have confirmed that the service availability issue impacting GovQA has been resolved. All affected services recovered successfully, and the platform is operating normally at this time. \nWe apologise for any inconvenience experienced and appreciate your patience while the issue was being addressed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T05:27:50.528-06:00",
"resolved_inferred": false,
"started_at": "2026-08-25T05:05:00.156-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService GovQA",
"updated_at": "2026-08-25T05:27:50.543-06:00",
"url": "https://stspg.io/xpq72p16q7gc"
},
{
"body": "The issue impacting govMeetings MediaManager and all dependent services including Peak, Speak Up, Votes & Commission, Legistar, and InSite has been resolved. All affected services have been restored and monitoring has confirmed stability across the platform.\nWe sincerely apologize for any disruption this may have caused to your operations and appreciate your patience while our teams worked to restore full functionality.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-22T08:33:04.491-06:00",
"resolved_inferred": false,
"started_at": "2026-08-22T04:12:56.090-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings Platform Degradation",
"updated_at": "2026-08-22T08:33:04.505-06:00",
"url": "https://stspg.io/cqgk89f27vkx"
},
{
"body": "Our Product and Engineering teams have identified an issue affecting SoundSearch transcript generation for a small subset of meeting recordings. A workaround is available while the teams prioritise a permanent resolution.\n\nIf you experience this issue, please contact Granicus Support for assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T19:34:04.150-06:00",
"resolved_inferred": false,
"started_at": "2026-08-20T15:17:01.600-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: Issue affecting Swagit SoundSearch",
"updated_at": "2026-08-20T19:34:04.164-06:00",
"url": "https://stspg.io/60dffbvzrphc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T15:55:51.423-06:00",
"resolved_inferred": false,
"started_at": "2026-08-19T13:32:02.332-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: GovService - GovQA Duplicate Message History Entries",
"updated_at": "2026-08-19T15:55:51.438-06:00",
"url": "https://stspg.io/0l42q744sr79"
},
{
"body": "Granicus Engineering has successfully resolved the issue with custom checkbox fields not saving in GovQA. The hotfix has been deployed and verified across all affected environments. Checkbox selections are now saving as expected. Thank you for your patience, and we apologize for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-20T06:46:39.194-06:00",
"resolved_inferred": false,
"started_at": "2026-08-19T13:30:56.875-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: GovService - GovQA Checkbox Fields Not Saving",
"updated_at": "2026-08-20T06:46:39.212-06:00",
"url": "https://stspg.io/h3dlh8jhq4pd"
},
{
"body": "Granicus Engineering teams have identified and resolved the issue affecting a subset of govAccess Vision websites.  We apologize for any inconvenience this service issue may have caused and thank you for your patience.\n\nIf you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T18:24:33.547-06:00",
"resolved_inferred": false,
"started_at": "2026-08-19T13:19:10.573-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govAccess Vision",
"updated_at": "2026-08-19T18:24:33.562-06:00",
"url": "https://stspg.io/kh9f6c7ys6dm"
},
{
"body": "1015 GMT\nThe Granicus Engineering team has identified and implemented a fix for the issue affecting user login to Simpleview EU DMS and ECMS. All services have been restored and are operating normally.\n\nWe apologise for any inconvenience caused and thank you for your patience while our teams worked to resolve the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T03:15:11.232-06:00",
"resolved_inferred": false,
"started_at": "2026-08-18T01:45:09.000-06:00",
"state": "resolved",
"title": "Partial Outage: Simpleview EU DMS and ECMS",
"updated_at": "2026-08-18T03:15:11.251-06:00",
"url": "https://stspg.io/04drrq38b6kh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T15:59:45.832-06:00",
"resolved_inferred": false,
"started_at": "2026-08-17T11:36:02.231-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService OneView incident",
"updated_at": "2026-08-19T15:59:45.852-06:00",
"url": "https://stspg.io/wxzvjc56g842"
},
{
"body": "The issue impacting GovQA public-facing portals has been resolved. All affected services have been restored and are operating normally. We sincerely apologize for the inconvenience caused and any disruption to your operations. Thank you for your patience while our teams worked to resolve this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T04:04:52.160-06:00",
"resolved_inferred": false,
"started_at": "2026-08-14T03:10:59.525-06:00",
"state": "resolved",
"title": "GovQA Partial Service Disruption",
"updated_at": "2026-08-14T04:04:52.177-06:00",
"url": "https://stspg.io/qhy5pq08yv1z"
},
{
"body": "Our Engineering team has identified auto-play not working for a very small subset of users viewing a live feed via Google Chrome internet browsers. If the browser does not auto-play the feed, click the video feed to start playing. If you have any further questions, please contact Granicus Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T19:51:11.112-06:00",
"resolved_inferred": false,
"started_at": "2026-08-11T19:08:32.225-06:00",
"state": "resolved",
"title": "Granicus issue notification: Issue affecting Swagit live feed",
"updated_at": "2026-08-11T19:51:11.132-06:00",
"url": "https://stspg.io/mgmx06hbd87m"
},
{
"body": "The connectivity issue affecting the Indigov 2.0 House Production environment has been resolved, and service has been restored. We are continuing to monitor the environment to ensure stability.\n\nWe apologise for any inconvenience caused and thank you for your patience while our teams worked to restore service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T05:54:59.552-06:00",
"resolved_inferred": false,
"started_at": "2026-08-04T22:56:25.611-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: Indigov CRM - US House",
"updated_at": "2026-08-05T05:54:59.568-06:00",
"url": "https://stspg.io/wtmxq6fkfjbl"
},
{
"body": "Granicus Engineering has completed its investigation into the intermittent issue impacting govMeetings InSite where some users received a \"This document has been removed\" message when accessing agendas, agenda packets, attachments, and supporting documents.\n\nBased on recent validation and monitoring, the issue is no longer being reproduced across previously affected sites and documents. Any remaining isolated document access issues appear unrelated to the broader incident and will be addressed separately as needed.\n\nWe appreciate your patience while our teams worked through this issue and apologize for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T21:18:11.074-06:00",
"resolved_inferred": false,
"started_at": "2026-07-29T10:31:47.931-06:00",
"state": "resolved",
"title": "govMeetings InSite",
"updated_at": "2026-07-31T21:18:11.092-06:00",
"url": "https://stspg.io/rq8f0920ypcv"
},
{
"body": "Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational.\n\nWe apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-28T18:38:21.977-06:00",
"resolved_inferred": false,
"started_at": "2026-07-28T11:38:55.684-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: GovMeetings Swagit",
"updated_at": "2026-07-28T18:38:21.993-06:00",
"url": "https://stspg.io/jr50rljmkq6s"
},
{
"body": "Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational.\n\nWe apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-27T19:27:33.594-06:00",
"resolved_inferred": false,
"started_at": "2026-07-27T10:20:11.000-06:00",
"state": "resolved",
"title": "govMeetings - MediaManager and Peak Performance Degradation",
"updated_at": "2026-07-27T19:27:33.611-06:00",
"url": "https://stspg.io/bw83rm377pqb"
},
{
"body": "Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational.\n\nWe apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-26T20:07:35.104-06:00",
"resolved_inferred": false,
"started_at": "2026-07-24T09:58:34.431-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: GovMeetings Swagit",
"updated_at": "2026-07-26T20:07:35.119-06:00",
"url": "https://stspg.io/142h2qxsrkhd"
},
{
"body": "The issue impacting govMeetings Media Manager and Peak has been resolved. Our engineering teams have monitored the platform and have confirmed stability across all affected products.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T10:16:34.396-06:00",
"resolved_inferred": false,
"started_at": "2026-07-24T09:25:45.000-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings MediaManager & Peak",
"updated_at": "2026-07-24T10:16:34.415-06:00",
"url": "https://stspg.io/znj81b8v3fnx"
},
{
"body": "All affected Simpleview CRM sites have been restored to full service. Our engineering teams will continue to monitor for stability. We sincerely apologize for any inconvenience caused and appreciate your patience during this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T10:30:06.132-06:00",
"resolved_inferred": false,
"started_at": "2026-07-24T08:29:09.359-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: Simpleview CRM",
"updated_at": "2026-07-24T10:30:06.148-06:00",
"url": "https://stspg.io/cnblcd91ypvz"
},
{
"body": "The issue impacting govMeetings Live Video has been fully resolved. Services have been stable since recovery and no further impact has been observed. Our engineering teams have confirmed stability across all affected streaming endpoints.\n\nWe apologize for any inconvenience and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T06:08:18.912-06:00",
"resolved_inferred": false,
"started_at": "2026-07-24T05:11:44.987-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings Live Video",
"updated_at": "2026-07-24T06:08:18.928-06:00",
"url": "https://stspg.io/7f25g113m8y1"
},
{
"body": "The issue affecting CRM-to-Act-On synchronization has been resolved. Engineering identified and corrected the underlying cause, and synchronization services have been restored. Customers should now be able to successfully perform both scheduled and manual synchronizations between CRM and Act-On.\nOur teams have completed validation testing and continue to closely monitor the environment to ensure ongoing stability.\nWe sincerely apologize for the disruption and inconvenience this issue may have caused. Thank you for your patience while our teams worked to restore service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T16:00:55.892-06:00",
"resolved_inferred": false,
"started_at": "2026-07-23T10:27:01.423-06:00",
"state": "resolved",
"title": "Simpleview CRM \u2013 Act-On Synchronisation Issues Affecting CRM Integrations",
"updated_at": "2026-07-23T16:00:55.909-06:00",
"url": "https://stspg.io/qkt638jd4p33"
},
{
"body": "The fix for the Redaction Annotations Not Loading issue has been successfully deployed. All affected functionality has been fully restored. We sincerely apologise for any disruption this may have caused and appreciate your patience and understanding throughout the resolution process. \n\nThank you for your continued partnership.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T04:58:56.325-06:00",
"resolved_inferred": false,
"started_at": "2026-07-22T13:37:34.267-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService GovQA",
"updated_at": "2026-07-23T04:58:56.340-06:00",
"url": "https://stspg.io/918xgjwhm3gs"
},
{
"body": "Granicus Engineering teams have identified and resolved the issue impacting govService GovQA.  We apologize for any inconvenience this service issue may have caused and thank you for your patience.\n\nIf you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.\n\nThank you,\nGranicus Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-20T14:55:23.321-06:00",
"resolved_inferred": false,
"started_at": "2026-07-20T14:13:06.382-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService GovQA",
"updated_at": "2026-07-20T14:55:23.444-06:00",
"url": "https://stspg.io/wl1wx1z4hp81"
},
{
"body": "Granicus Engineering teams have identified and resolved the issue impacting govService GovQA.  We apologize for any inconvenience this service issue may have caused and thank you for your patience.\n\nIf you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.\n\nThank you,\nGranicus Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-20T14:55:27.439-06:00",
"resolved_inferred": false,
"started_at": "2026-07-20T14:13:06.221-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService GovQA",
"updated_at": "2026-07-20T14:55:29.832-06:00",
"url": "https://stspg.io/gcr47q965nwp"
},
{
"body": "Granicus Engineering has resolved the issue impacting a subset of govAccess OpenCities US sites. Services have remained stable during the monitoring period, and all impacted sites are now accessible and operating normally. Our teams will continue to review the incident and perform a full root cause analysis. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-20T12:32:05.803-06:00",
"resolved_inferred": false,
"started_at": "2026-07-20T08:53:57.985-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govAccess OpenCities US region",
"updated_at": "2026-07-20T12:32:05.817-06:00",
"url": "https://stspg.io/r2dcgrgv7s5y"
},
{
"body": "10:55 GMT\n\nThe issue affecting the CSV export functionality within govService UK has now been fully resolved and service has been restored. Granicus engineering teams identified the cause, implemented the necessary remediation, and verified that the affected functionality is operating normally. All other govService UK functionality remained fully operational and unaffected throughout the incident. We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-15T03:59:52.160-06:00",
"resolved_inferred": false,
"started_at": "2026-07-15T02:23:17.341-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService UK",
"updated_at": "2026-07-15T03:59:52.174-06:00",
"url": "https://stspg.io/rjpkk5hjnkq2"
},
{
"body": "Granicus Engineering teams have identified and resolved the issue impacting govMeetings Peak.  We apologize for any inconvenience this service issue may have caused and thank you for your patience.\n\nIf you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.\n\nThank you,\nGranicus Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T19:59:08.211-06:00",
"resolved_inferred": false,
"started_at": "2026-07-13T16:40:34.172-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings Peak",
"updated_at": "2026-07-13T19:59:08.333-06:00",
"url": "https://stspg.io/n7kw4lbr6tkm"
},
{
"body": "The live feed playback issue affecting Chrome-based browsers has been resolved; all services are fully operational, and we apologize for any inconvenience caused. \n\nThank you for your patience and partnership.\nGranicus Support Team",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-19T18:48:48.117-06:00",
"resolved_inferred": false,
"started_at": "2026-07-13T15:42:07.890-06:00",
"state": "resolved",
"title": "Granicus issue notification: Issue affecting Swagit live feed",
"updated_at": "2026-07-19T18:48:48.133-06:00",
"url": "https://stspg.io/kvf70967fmnb"
},
{
"body": "The email delivery delay issue has been resolved; our engineering team has implemented the fix and confirmed stable operation over a 10-hour monitoring period; all services are fully operational. We apologize for the inconvenience and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T21:17:22.885-06:00",
"resolved_inferred": false,
"started_at": "2026-07-13T11:02:37.822-06:00",
"state": "resolved",
"title": "GovQA Email Delivery Delays for some customers",
"updated_at": "2026-07-13T21:17:22.900-06:00",
"url": "https://stspg.io/c6g17p5m968b"
},
{
"body": "The issue has been resolved as of 8:15 PM CDT and all services have been restored to full operational status. We thank you for your patience and apologize for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T23:08:43.739-06:00",
"resolved_inferred": false,
"started_at": "2026-07-09T12:49:44.775-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: Swagit Video",
"updated_at": "2026-07-09T23:08:43.753-06:00",
"url": "https://stspg.io/gw0pd3t588d9"
},
{
"body": "The issue impacting Simpleview CMS sites has been resolved, and services have been restored. Our engineering teams have confirmed that site availability has returned to normal and continue to actively monitor the platform to ensure ongoing stability.\nWe sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while our teams worked to restore service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T08:13:53.334-06:00",
"resolved_inferred": false,
"started_at": "2026-07-09T07:28:43.412-06:00",
"state": "resolved",
"title": "Simpleview CMS sites down",
"updated_at": "2026-07-09T08:13:53.348-06:00",
"url": "https://stspg.io/6cw7zsqyv3k5"
},
{
"body": "This incident has been resolved. Email processing is now working as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T06:54:30.663-06:00",
"resolved_inferred": false,
"started_at": "2026-07-09T05:37:38.535-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService UK",
"updated_at": "2026-07-09T06:54:30.682-06:00",
"url": "https://stspg.io/bwv6hz8f6xyg"
},
{
"body": "The issue impacting the OneView Web App has been fully resolved. The corrective fix was successfully deployed and validated across multiple environments. All OneLink web app services are now operating normally.\n \nWe sincerely apologize for any inconvenience caused and appreciate your patience while our teams worked to restore full service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T02:55:38.109-06:00",
"resolved_inferred": false,
"started_at": "2026-07-08T08:00:42.502-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService OneView Core",
"updated_at": "2026-07-09T02:55:38.124-06:00",
"url": "https://stspg.io/016v38cj0gwl"
},
{
"body": "The issue impacting the availability of the govMeetings SpeakUp application has been resolved. The Granicus Engineering team implemented mitigation measures, and service has remained stable following monitoring and validation efforts.\nWe will continue to monitor the environment to ensure ongoing stability. We apologise for any inconvenience this issue may have caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T09:45:59.470-06:00",
"resolved_inferred": false,
"started_at": "2026-07-07T07:21:04.728-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings SpeakUp Degradation",
"updated_at": "2026-07-07T09:45:59.485-06:00",
"url": "https://stspg.io/t57pzks4rmt8"
},
{
"body": "Microsoft has released Microsoft 365 Word Version 2606 (Build 20131.20152), and Granicus has completed validation testing confirming compatibility with Agenda LE and the Word Integration feature. Customers who experienced issues related to the previous Microsoft update should install the latest Word update and validate functionality after deployment. If users continue to experience Word integration issues after updating, please contact Granicus Support for further investigation",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T18:25:29.323-06:00",
"resolved_inferred": false,
"started_at": "2026-07-01T16:09:28.000-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: Word Integration Advisory for Legistar Users",
"updated_at": "2026-07-14T18:25:29.342-06:00",
"url": "https://stspg.io/h7kj710btfmq"
},
{
"body": "We have resolved the issue affecting GovDelivery Targeted Message System (TMS) message processing.\nEngineering identified the cause of the message delivery delays and implemented corrective actions. Email, SMS, voice, and 2FA message processing have returned to normal operation, and all critical message queues have been successfully cleared. Teams have validated service functionality across affected channels and continue to monitor the platform to ensure ongoing stability.\n \nWe apologize for any inconvenience and appreciate your patience while we worked to restore service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T12:53:57.319-06:00",
"resolved_inferred": false,
"started_at": "2026-07-01T11:56:34.081-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS)",
"updated_at": "2026-07-01T12:53:57.334-06:00",
"url": "https://stspg.io/y1n7g2ygk9yz"
},
{
"body": "The issue impacting multiple govMeetings applications has been resolved.\nGranicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it.\nWe will continue to monitor the platform closely to ensure ongoing stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-27T05:16:03.871-06:00",
"resolved_inferred": false,
"started_at": "2026-06-27T04:00:44.195-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govMeetings Platform",
"updated_at": "2026-06-27T05:16:03.891-06:00",
"url": "https://stspg.io/7lqckf5zp308"
},
{
"body": "The Granicus Engineering team has resolved the issue affecting Granicus Destinations (Simpleview) euDMS, and service has now been restored.\nOur teams have confirmed that the platform is operating normally. We apologise for the disruption and thank you for your patience and cooperation while we worked to resolve the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T04:02:23.243-06:00",
"resolved_inferred": false,
"started_at": "2026-06-23T03:45:22.991-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: Granicus Destinations (Simpleview) euDMS currently unavailable.",
"updated_at": "2026-06-23T04:02:23.257-06:00",
"url": "https://stspg.io/4r18gptym2l7"
},
{
"body": "The issue impacting OneView Dynamics has been resolved, and services have now been fully restored.\nGranicus Engineering teams have implemented the necessary remediation and are continuing to monitor the platform to ensure stability.\nWe sincerely apologize for any disruption this incident may have caused and appreciate your patience and understanding throughout.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-11T12:29:42Z",
"resolved_at": "2026-06-16T10:47:00.779-06:00",
"resolved_inferred": false,
"started_at": "2026-06-16T07:25:06.601-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService OneView Dynamics (Respond (legacy) Customers)",
"updated_at": "2026-06-16T10:47:00.800-06:00",
"url": "https://stspg.io/kqqdbsdxgxjn"
},
{
"body": "Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.\n\nIf you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.\n\nThank you,\nGranicus Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-06-15T16:42:23.920-06:00",
"resolved_inferred": false,
"started_at": "2026-06-15T11:05:31.879-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService SmartGov",
"updated_at": "2026-06-15T16:42:23.933-06:00",
"url": "https://stspg.io/91n04bng5lfv"
},
{
"body": "Granicus Engineering teams have identified and resolved the issue impacting govService OneView Dynamics.  We apologize for any inconvenience this service issue may have caused and thank you for your patience.\n\nIf you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.\n\nThank you,\nGranicus Customer Support",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2026-06-11T16:55:58.471-06:00",
"resolved_inferred": false,
"started_at": "2026-06-11T13:46:06.940-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: govService OneView Dynamics",
"updated_at": "2026-06-11T16:55:58.615-06:00",
"url": "https://stspg.io/vglgbg4fr8mf"
},
{
"body": "The platform continues to operate normally with no impact to new submissions.\nRecovery of affected integrations is actively underway. Our Engineering team has successfully completed and deployed the recovery solution, and processing for opted-in customers has commenced. Multiple customer environments have already been recovered.\nGoing forward, our Technical Support Team will continue to work directly with each remaining impacted customer on a one-to-one basis to coordinate and complete their specific recovery. \nThis will be our final update on this status page for this issue. All further communication will be handled directly with impacted customers through our Technical Support Team.\nWe sincerely apologise for the duration and impact of this incident and thank you for your patience and cooperation throughout the recovery process.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T09:54:37.028-06:00",
"resolved_inferred": false,
"started_at": "2026-06-10T04:37:18.000-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: GovService - Firmstep UK",
"updated_at": "2026-07-01T09:54:37.047-06:00",
"url": "https://stspg.io/k13cphpd2d3h"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-04T11:14:03Z",
"resolved_at": "2026-06-09T17:28:02.445-06:00",
"resolved_inferred": false,
"started_at": "2026-06-09T12:25:50.292-06:00",
"state": "resolved",
"title": "Granicus Issue Notification: Archive Video and Swagit services",
"updated_at": "2026-06-09T17:28:02.464-06:00",
"url": "https://stspg.io/c8wckxgvhrmd"
}
]
}