{
"vendor": "Helium",
"slug": "helium",
"platform": "statuspage",
"status_url": "http://status.helium.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T15:14:37.268Z",
"resolved_inferred": false,
"started_at": "2026-09-14T19:37:40.394Z",
"state": "resolved",
"title": "Hotspot Reward Claiming Paused",
"updated_at": "2026-09-15T15:14:37.284Z",
"url": "https://stspg.io/6rkk5p6r835c"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-28T14:44:49.735Z",
"resolved_inferred": false,
"started_at": "2026-07-27T23:17:20.075Z",
"state": "resolved",
"title": "Active upstream carrier 2 offload outage",
"updated_at": "2026-07-28T14:44:49.752Z",
"url": "https://stspg.io/z185bzp00brj"
},
{
"body": "We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T15:23:21.317Z",
"resolved_inferred": false,
"started_at": "2026-07-12T16:53:08.112Z",
"state": "resolved",
"title": "Decrease in Hotspot Heartbeats",
"updated_at": "2026-07-13T15:23:21.334Z",
"url": "https://stspg.io/1vkdkfczprlk"
},
{
"body": "Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn\u2019t actually use the internet, due to a problem on those specific units, while the overall network was working normally.\n\nA fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T01:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-04-15T01:00:00.000Z",
"state": "resolved",
"title": "Helium Mobile Hotspot Connection Issue",
"updated_at": "2026-04-15T17:25:53.432Z",
"url": "https://stspg.io/bp122l9ml6xc"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T03:20:39.425Z",
"resolved_inferred": false,
"started_at": "2026-03-11T02:04:24.000Z",
"state": "resolved",
"title": "IoT Packet Router Diminished Performance",
"updated_at": "2026-03-11T03:20:39.444Z",
"url": "https://stspg.io/v31kv22frlfn"
},
{
"body": "During the IMS-Prod upgrade, services experienced a brief outage of roughly 15\u201320 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T16:24:41.473Z",
"resolved_inferred": false,
"started_at": "2026-02-12T16:24:41.424Z",
"state": "resolved",
"title": "IMS-Prod Upgrade Service Interruption",
"updated_at": "2026-02-12T16:24:41.809Z",
"url": "https://stspg.io/wx2z4nr0yt51"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T19:54:31.331Z",
"resolved_inferred": false,
"started_at": "2026-01-27T17:57:22.438Z",
"state": "resolved",
"title": "World Explorer Degraded Service",
"updated_at": "2026-01-27T19:54:33.328Z",
"url": "https://stspg.io/mzyzxvy107kw"
},
{
"body": "Cloudflare services have recovered.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T15:06:58.506Z",
"resolved_inferred": false,
"started_at": "2025-11-18T14:36:29.814Z",
"state": "resolved",
"title": "Cloudflare Outage",
"updated_at": "2025-11-18T15:06:58.931Z",
"url": "https://stspg.io/b3lpq2swhws2"
},
{
"body": "The technical issue impacting service has been resolved. Carrier traffic has stabilized. We\u2019ll continue monitoring to ensure everything remains nominal.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-23T00:01:00.962Z",
"resolved_inferred": false,
"started_at": "2025-11-15T00:57:12.342Z",
"state": "resolved",
"title": "Carrier Traffic Degradation",
"updated_at": "2025-11-23T00:01:03.463Z",
"url": "https://stspg.io/l0kghlb8zfsw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-07T14:27:17.958Z",
"resolved_inferred": false,
"started_at": "2025-11-06T14:38:58.850Z",
"state": "resolved",
"title": "Brownfield Service Degradation",
"updated_at": "2025-11-07T14:27:18.338Z",
"url": "https://stspg.io/3zxkqs79ng0g"
},
{
"body": "This issue was resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-17T14:47:20.773Z",
"resolved_inferred": false,
"started_at": "2025-10-16T23:30:54.633Z",
"state": "resolved",
"title": "Helium Mobile Builder Dashboard Outage",
"updated_at": "2025-10-17T14:47:22.695Z",
"url": "https://stspg.io/x4kh30qryzkv"
},
{
"body": "Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android).\n\nPlease update to the latest version to resume in-app swaps.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-01T21:23:48.627Z",
"resolved_inferred": false,
"started_at": "2025-10-01T18:06:15.349Z",
"state": "resolved",
"title": "Helium Wallet Native Swap Outage",
"updated_at": "2025-10-01T21:23:48.980Z",
"url": "https://stspg.io/k3bhkdwlbbsn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-02T22:01:35.650Z",
"resolved_inferred": false,
"started_at": "2025-09-02T21:22:32.904Z",
"state": "resolved",
"title": "Mobile Onboarding Failures",
"updated_at": "2025-09-02T22:01:37.624Z",
"url": "https://stspg.io/x5j40pw63lsy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-07T19:04:56.274Z",
"resolved_inferred": false,
"started_at": "2025-08-29T22:11:05.618Z",
"state": "resolved",
"title": "HMH - Speed Test Failures",
"updated_at": "2025-10-07T19:04:56.574Z",
"url": "https://stspg.io/c8tqs3pvb0ry"
},
{
"body": "Resolved: Error 522 (Connection Timeout)\nWe\u2019ll continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-22T18:28:56.473Z",
"resolved_inferred": false,
"started_at": "2025-08-22T17:23:23.282Z",
"state": "resolved",
"title": "Investigating: Error 522",
"updated_at": "2025-08-22T18:28:56.864Z",
"url": "https://stspg.io/26z4wsh3ykhv"
}
]
}