{
"vendor": "HelpDesk",
"slug": "helpdesk",
"platform": "statuspage",
"status_url": "https://status.helpdesk.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We see that the issue within our cloud provider\u2019s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors.\n\nThroughout the degradation, our platform was able to maintain service continuity.\n\nWe appreciate your patience and understanding while we coordinated our efforts with the cloud provider\u2019s engineers to address the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-21T01:42:46Z",
"resolved_inferred": false,
"started_at": "2026-01-20T23:27:45Z",
"state": "resolved",
"title": "Performance degradation of our services",
"updated_at": "2026-03-11T16:58:34Z"
},
{
"body": "The issue within our cloud provider\u2019s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored.\n\nOur platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage.\n\nThank you for your patience and understanding while we coordinated our efforts with cloud provider\u2019s engineers to address the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-20T20:37:19Z",
"resolved_inferred": false,
"started_at": "2026-01-20T16:26:31Z",
"state": "resolved",
"title": "Performance degradation of our services",
"updated_at": "2026-03-11T16:58:34Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-05-20T07:51:36Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:56Z",
"state": "resolved",
"title": "Application login issue",
"updated_at": "2026-03-11T16:58:15Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-03-02T19:17:55Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:56Z",
"state": "resolved",
"title": "Issue with accessing application",
"updated_at": "2026-03-11T16:58:15Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2023-03-13T11:37:33Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:55Z",
"state": "resolved",
"title": "Issues with accessing application",
"updated_at": "2026-03-11T16:58:15Z"
},
{
"body": "We noticed some issues with messages delivery; after investigation, we've seen an abnormal messaging queue. We were able to resolve the issue completely",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2023-02-06T17:00:00Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:55Z",
"state": "resolved",
"title": "Issues with messages delivery",
"updated_at": "2026-03-11T16:58:15Z"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2022-04-22T14:55:53Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:55Z",
"state": "resolved",
"title": "Unavailability of the HelpDesk Agent Application",
"updated_at": "2026-03-11T16:58:15Z"
},
{
"body": "This incident has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-08-12T20:00:18Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:55Z",
"state": "resolved",
"title": "HelpDesk unavailability",
"updated_at": "2026-03-11T16:58:15Z"
},
{
"body": "This incident has been mitigated. HelpDesk services are back fully operational",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2021-07-22T17:15:11Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:55Z",
"state": "resolved",
"title": "Impaired access to HelpDesk application",
"updated_at": "2026-03-11T16:58:15Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-07-02T15:27:23Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:54Z",
"state": "resolved",
"title": "Issues with accessing application",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "All of your tickets were delivered, but some might have experienced a delay. The issue has been identified and the fix was implemented. All systems are working. The issue lasted for about 40 minutes from 17:30 UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-04-29T18:27:13Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:54Z",
"state": "resolved",
"title": "We experienced a temporary problem with sending tickets that was resolved",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "For approximately 24 hours, we experienced a link failure that prevented us from collecting ticket ratings. Currently, this issue has been resolved, and links are working correctly.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-02-28T15:18:15Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:54Z",
"state": "resolved",
"title": "Issue with rating links",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2023-12-11T15:41:57Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:54Z",
"state": "resolved",
"title": "Issues with processing ticket counters",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "We noticed an issue when using the ticket search feature, causing the priority of some tickets to change to \u201cUrgent.\u201d We were able to resolve the issue completely, but the affected tickets retained the \u201cUrgent\u201d priority. You may be required to change the previous priority manually.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2023-07-04T07:00:00Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:54Z",
"state": "resolved",
"title": "Issues with priority changes",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-08-30T11:18:13Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:53Z",
"state": "resolved",
"title": "Delay in app loading time",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-08-23T13:50:36Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:53Z",
"state": "resolved",
"title": "Delay in app loading time",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-08-09T07:00:56Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:53Z",
"state": "resolved",
"title": "Agent app issue",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-08-08T21:29:11Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:53Z",
"state": "resolved",
"title": "Agent app issue",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-07-14T02:15:39Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:53Z",
"state": "resolved",
"title": "Issues with actions within the application",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-05-27T16:19:06Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:52Z",
"state": "resolved",
"title": "HelpDesk - degraded performance",
"updated_at": "2026-03-11T16:58:13Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-05-18T08:48:06Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:52Z",
"state": "resolved",
"title": "Performance issue",
"updated_at": "2026-03-11T16:58:13Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-01-30T21:31:58Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:52Z",
"state": "resolved",
"title": "HelpDesk - problem with delivering emails",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-01-29T10:02:13Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:52Z",
"state": "resolved",
"title": "HelpDesk agent application - delay in loading times",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2024-11-13T16:22:19Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:52Z",
"state": "resolved",
"title": "Outbound messages delayed",
"updated_at": "2026-03-11T16:58:14Z"
},
{
"body": "The incident has been resolved. The agent application is now working properly.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-07-02T08:30:12Z",
"resolved_inferred": false,
"started_at": "2025-12-22T11:52:51Z",
"state": "resolved",
"title": "HelpDesk application issue",
"updated_at": "2026-03-11T16:58:13Z"
}
]
}