{
"vendor": "HelpScout",
"slug": "helpscout",
"platform": "statuspage",
"status_url": "https://status.helpscout.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T15:06:16.351-04:00",
"resolved_inferred": false,
"started_at": "2026-08-31T11:09:05.000-04:00",
"state": "resolved",
"title": "Mailbox counts",
"updated_at": "2026-08-31T15:06:16.372-04:00",
"url": "https://stspg.io/cdj56y0n6m07"
},
{
"body": "Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T14:50:47.951-04:00",
"resolved_inferred": false,
"started_at": "2026-08-18T11:38:29.158-04:00",
"state": "resolved",
"title": "App Access Issues",
"updated_at": "2026-08-18T14:50:47.971-04:00",
"url": "https://stspg.io/0gylygjfjrk1"
},
{
"body": "Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T12:17:59.300-04:00",
"resolved_inferred": false,
"started_at": "2026-08-14T10:59:57.703-04:00",
"state": "resolved",
"title": "Beacon Issues",
"updated_at": "2026-08-14T12:17:59.315-04:00",
"url": "https://stspg.io/5d6l06rgw1r5"
},
{
"body": "The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T21:00:10.506-04:00",
"resolved_inferred": false,
"started_at": "2026-08-13T19:17:53.401-04:00",
"state": "resolved",
"title": "SLA issues",
"updated_at": "2026-08-13T21:00:10.523-04:00",
"url": "https://stspg.io/zq83kkvjrk62"
},
{
"body": "Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-06T13:26:02.781-04:00",
"resolved_inferred": false,
"started_at": "2026-08-06T12:12:35.542-04:00",
"state": "resolved",
"title": "Report Loading",
"updated_at": "2026-08-06T13:26:02.799-04:00",
"url": "https://stspg.io/dzvzd29fb64f"
},
{
"body": "Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T19:09:29.754-04:00",
"resolved_inferred": false,
"started_at": "2026-07-24T18:08:21.523-04:00",
"state": "resolved",
"title": "Delays with Inbox counts, folders, reports and search results",
"updated_at": "2026-07-24T19:09:29.771-04:00",
"url": "https://stspg.io/q2xsnkcv49jr"
},
{
"body": "Help Scout Docs is fully operational - we\u2019re closing this out. Thank you for your patience while we worked on this one!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-14T15:00:58.985-04:00",
"resolved_inferred": false,
"started_at": "2026-07-14T08:17:10.742-04:00",
"state": "resolved",
"title": "Docs Errors",
"updated_at": "2026-07-14T15:00:59.004-04:00",
"url": "https://stspg.io/dpvhpmwnvvl7"
},
{
"body": "Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T13:15:53.449-04:00",
"resolved_inferred": false,
"started_at": "2026-07-09T10:59:27.153-04:00",
"state": "resolved",
"title": "App Access Issues",
"updated_at": "2026-07-09T13:15:53.469-04:00",
"url": "https://stspg.io/73pmfjtc45kt"
},
{
"body": "Between ~05:06\u201312:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. \n\nThe issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken.\n\nIf you'd like extra support, please email our team: help@helpscout.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-06T11:27:25.000-04:00",
"resolved_inferred": false,
"started_at": "2026-07-06T07:31:29.759-04:00",
"state": "resolved",
"title": "Automatic Workflows not running",
"updated_at": "2026-07-06T11:27:43.010-04:00",
"url": "https://stspg.io/5q7wx7s2rrpv"
},
{
"body": "This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at help@helpscout.com, and we'll investigate. Thank you for your patience today.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T06:47:40.487-04:00",
"resolved_inferred": false,
"started_at": "2026-06-30T03:40:39.634-04:00",
"state": "resolved",
"title": "Delays with report exports",
"updated_at": "2026-06-30T06:47:40.506-04:00",
"url": "https://stspg.io/47v068qklh2g"
},
{
"body": "This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T06:45:32.083-04:00",
"resolved_inferred": false,
"started_at": "2026-06-17T07:46:10.914-04:00",
"state": "resolved",
"title": "Global Search Slowness",
"updated_at": "2026-06-18T06:45:32.098-04:00",
"url": "https://stspg.io/x7wx91pdhy1t"
},
{
"body": "Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-07T22:05:37.553-04:00",
"resolved_inferred": false,
"started_at": "2026-05-07T20:43:53.341-04:00",
"state": "resolved",
"title": "Inbound Email Delay and Sluggish Behavior Across Help Scout",
"updated_at": "2026-05-07T22:05:37.570-04:00",
"url": "https://stspg.io/t4d4xbyvx1vs"
},
{
"body": "Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T14:40:58.212-04:00",
"resolved_inferred": false,
"started_at": "2026-05-06T12:53:46.382-04:00",
"state": "resolved",
"title": "Docs and AI Answers Issues",
"updated_at": "2026-05-06T14:40:58.227-04:00",
"url": "https://stspg.io/4tr3xp6z8nt7"
},
{
"body": "Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T08:54:04.880-04:00",
"resolved_inferred": false,
"started_at": "2026-04-27T08:43:52.658-04:00",
"state": "resolved",
"title": "Connection Issues",
"updated_at": "2026-04-27T08:54:04.905-04:00",
"url": "https://stspg.io/lmkwjyz30fqk"
},
{
"body": "Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-21T18:01:32.098-04:00",
"resolved_inferred": false,
"started_at": "2026-04-21T15:50:57.819-04:00",
"state": "resolved",
"title": "AI Feature Issue",
"updated_at": "2026-04-21T18:01:32.120-04:00",
"url": "https://stspg.io/5n4qb39krz4r"
},
{
"body": "The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T11:04:21.276-04:00",
"resolved_inferred": false,
"started_at": "2026-04-20T10:52:51.468-04:00",
"state": "resolved",
"title": "Connection Issues",
"updated_at": "2026-04-20T11:04:21.295-04:00",
"url": "https://stspg.io/j2vdn8dnwkzw"
},
{
"body": "Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-14T13:01:17.482-04:00",
"resolved_inferred": false,
"started_at": "2026-04-14T12:21:46.569-04:00",
"state": "resolved",
"title": "AI Drafts: Intermittent issues generating AI Drafts",
"updated_at": "2026-04-14T13:01:17.501-04:00",
"url": "https://stspg.io/k7f0vw84vg2y"
},
{
"body": "Our team has resolved this issue. You should no longer see inconsistent reporting metrics or any issues with reporting views. Apologies for the disruption today, folks!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T19:27:59.381-04:00",
"resolved_inferred": false,
"started_at": "2026-04-13T17:51:51.479-04:00",
"state": "resolved",
"title": "Reporting Views Displaying Inconsistent Metrics",
"updated_at": "2026-04-13T19:27:59.395-04:00",
"url": "https://stspg.io/l5cthdxzwm2g"
},
{
"body": "It looks like the issue at Google has been resolved, so inbound emails forwarded to Help Scout from Google accounts should now be working as normal once again. If you do run into any further issues, just reach out to let us know.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T19:10:16.407-04:00",
"resolved_inferred": false,
"started_at": "2026-04-08T12:40:14.584-04:00",
"state": "resolved",
"title": "Inbound Email Issues",
"updated_at": "2026-04-08T19:10:16.425-04:00",
"url": "https://stspg.io/wd4nxrpxr8qv"
},
{
"body": "Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T14:00:04.457-04:00",
"resolved_inferred": false,
"started_at": "2026-03-25T13:47:11.763-04:00",
"state": "resolved",
"title": "Outbound Email and Draft Creation Issues",
"updated_at": "2026-03-25T14:00:04.483-04:00",
"url": "https://stspg.io/d49b41l3nhn1"
},
{
"body": "We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-22T12:20:52.072-04:00",
"resolved_inferred": false,
"started_at": "2026-03-21T12:39:26.000-04:00",
"state": "resolved",
"title": "Folder and View Issues",
"updated_at": "2026-03-22T12:20:52.088-04:00",
"url": "https://stspg.io/1xr2cr47jtff"
},
{
"body": "Help Scout Docs and AI Answers are fully operational - we\u2019re closing this out. Thank you for your patience while we worked on this one!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-20T14:12:46.758-04:00",
"resolved_inferred": false,
"started_at": "2026-03-20T13:00:52.912-04:00",
"state": "resolved",
"title": "Docs Errors",
"updated_at": "2026-03-20T14:12:49.180-04:00",
"url": "https://stspg.io/lnj30n27jdww"
},
{
"body": "Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-19T17:38:15.502-04:00",
"resolved_inferred": false,
"started_at": "2026-03-19T16:50:38.554-04:00",
"state": "resolved",
"title": "Drafts Not Loading Properly",
"updated_at": "2026-03-19T17:38:15.517-04:00",
"url": "https://stspg.io/ncblsdlpn6mc"
},
{
"body": "Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T13:59:59.522-04:00",
"resolved_inferred": false,
"started_at": "2026-03-12T13:36:05.819-04:00",
"state": "resolved",
"title": "Closed Folder Issues",
"updated_at": "2026-03-12T13:59:59.537-04:00",
"url": "https://stspg.io/3knjc5c6kqmh"
},
{
"body": "We've monitored the fix we implemented and sidebar apps are now loading. Thanks for your patience as we investigated and fixed this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T12:42:58.586-04:00",
"resolved_inferred": false,
"started_at": "2026-03-11T12:12:28.404-04:00",
"state": "resolved",
"title": "Sidebar Apps loading intermittently",
"updated_at": "2026-03-11T12:42:58.604-04:00",
"url": "https://stspg.io/bnqxlkfq2cn7"
},
{
"body": "After monitoring, it looks like sidebar apps are loading once more. It seems that the fix is working and we're going to close this one out!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T10:04:32.712-04:00",
"resolved_inferred": false,
"started_at": "2026-03-11T08:40:29.992-04:00",
"state": "resolved",
"title": "Sidebar Apps not loading",
"updated_at": "2026-03-11T10:04:32.729-04:00",
"url": "https://stspg.io/bx57x6z5dhdg"
},
{
"body": "Help Scout access has now been restored for customers in the Philippines. We will continue to monitor the situation. If you're still experiencing any issues accessing the platform, please let us know.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-06T16:26:55.803-05:00",
"resolved_inferred": false,
"started_at": "2026-03-06T12:38:47.070-05:00",
"state": "resolved",
"title": "Connections Issues",
"updated_at": "2026-03-06T16:26:55.817-05:00",
"url": "https://stspg.io/54f8ttg6rqr8"
},
{
"body": "Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-02T12:00:29.676-05:00",
"resolved_inferred": false,
"started_at": "2026-03-02T11:06:38.121-05:00",
"state": "resolved",
"title": "Connections Issues",
"updated_at": "2026-03-02T12:00:29.692-05:00",
"url": "https://stspg.io/9ddc4bdn69vw"
},
{
"body": "We investigated reports of slow page loads and timeouts when accessing the web app. Our team has identified and resolved the issue.\n\nPerformance is now stable, and we'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-26T09:00:00.000-05:00",
"resolved_inferred": false,
"started_at": "2026-02-26T09:00:00.000-05:00",
"state": "resolved",
"title": "Connections Issues",
"updated_at": "2026-02-26T10:11:13.660-05:00",
"url": "https://stspg.io/30st9qqcgyqg"
},
{
"body": "Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-26T07:29:30.909-05:00",
"resolved_inferred": false,
"started_at": "2026-02-26T07:21:55.945-05:00",
"state": "resolved",
"title": "Connections Issues",
"updated_at": "2026-02-26T07:29:30.930-05:00",
"url": "https://stspg.io/1gdrr393fmbq"
},
{
"body": "Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-19T16:00:53.624-05:00",
"resolved_inferred": false,
"started_at": "2026-02-19T15:32:46.052-05:00",
"state": "resolved",
"title": "Inboxes Not Currently Loading For Some Users",
"updated_at": "2026-02-19T16:00:53.642-05:00",
"url": "https://stspg.io/zg6sptzb25x6"
},
{
"body": "Microsoft have confirmed that all products are operational. This means emails from Outlook being forwarded into Help Scout and Microsoft's servers for outgoing mail (using custom SMTP) should now be working. \n\nIf you're still experiencing issues, please contact our support team so we can investigate further.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-23T01:40:45.577-05:00",
"resolved_inferred": false,
"started_at": "2026-01-22T15:46:10.597-05:00",
"state": "resolved",
"title": "Outlook Outage",
"updated_at": "2026-01-23T01:40:45.593-05:00",
"url": "https://stspg.io/s79ksjwsfp4b"
},
{
"body": "Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-08T10:42:36.719-05:00",
"resolved_inferred": false,
"started_at": "2026-01-08T10:42:36.673-05:00",
"state": "resolved",
"title": "Search and Page Load Issues",
"updated_at": "2026-01-08T10:42:36.729-05:00",
"url": "https://stspg.io/h7nn2whkk2cb"
},
{
"body": "Our team investigated and resolved an issue that prevented some of our customers' Docs sites from loading. All sites should now be loading as expected. If you're still experiencing issues, please contact our support team so we can investigate further.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-22T01:00:00.000-05:00",
"resolved_inferred": false,
"started_at": "2025-12-21T23:00:00.000-05:00",
"state": "resolved",
"title": "Intermittent Docs Sites loading issues",
"updated_at": "2025-12-22T06:29:52.410-05:00",
"url": "https://stspg.io/158xzfq4lr9v"
},
{
"body": "Docs is back to fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-20T17:43:55.202-05:00",
"resolved_inferred": false,
"started_at": "2025-12-20T16:24:51.602-05:00",
"state": "resolved",
"title": "Docs site not loading",
"updated_at": "2025-12-20T17:43:55.224-05:00",
"url": "https://stspg.io/dhtjxsz8mr0y"
},
{
"body": "Our team has resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-11T08:06:31.647-05:00",
"resolved_inferred": false,
"started_at": "2025-12-11T07:06:34.740-05:00",
"state": "resolved",
"title": "Connections Issues",
"updated_at": "2025-12-11T08:06:31.664-05:00",
"url": "https://stspg.io/d0yt7y2p59cg"
},
{
"body": "The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T13:29:11.568-05:00",
"resolved_inferred": false,
"started_at": "2025-12-10T11:36:22.829-05:00",
"state": "resolved",
"title": "Email Delays",
"updated_at": "2025-12-10T13:29:11.585-05:00",
"url": "https://stspg.io/tgzvm63b43r0"
},
{
"body": "Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-14T14:35:59.718-05:00",
"resolved_inferred": false,
"started_at": "2025-11-14T14:27:58.455-05:00",
"state": "resolved",
"title": "Temporary Outage and Slow Loading across Help Scout",
"updated_at": "2025-11-14T14:35:59.739-05:00",
"url": "https://stspg.io/qp2xz91y4qbl"
},
{
"body": "Performance is now stable across the board at Help Scout - all issues caused by the outage at one of our service providers have now been resolved. Everything should be working as normal in your account once again. Thank you for your patience while we investigated this!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T17:46:07.100-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T10:45:16.529-04:00",
"state": "resolved",
"title": "Connections Issues",
"updated_at": "2025-10-20T17:46:07.117-04:00",
"url": "https://stspg.io/w35xthbz1djv"
},
{
"body": "The earlier disruption with one of our cloud providers has been fully resolved. Help Scout services are stable, and we\u2019ve confirmed normal performance across the platform. We\u2019ll continue routine monitoring, but no further impact is expected.\nThanks for your patience while this issue was resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T08:37:14.938-04:00",
"resolved_inferred": false,
"started_at": "2025-10-20T05:50:55.610-04:00",
"state": "resolved",
"title": "Connections Issues",
"updated_at": "2025-10-20T08:37:14.957-04:00",
"url": "https://stspg.io/m0mw8blc2f87"
},
{
"body": "Our team has identified & resolved the issue causing degraded performance & slow load times in the web app this morning. Things should be back to normal again. We're closing this out. Thank you for your patience while we worked on this!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-06T05:00:21.212-04:00",
"resolved_inferred": false,
"started_at": "2025-10-06T04:20:59.479-04:00",
"state": "resolved",
"title": "Web App Performance Issues",
"updated_at": "2025-10-06T05:00:21.227-04:00",
"url": "https://stspg.io/wsgb2cg3c5g5"
},
{
"body": "Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-16T05:06:59.940-04:00",
"resolved_inferred": false,
"started_at": "2025-09-16T04:18:30.435-04:00",
"state": "resolved",
"title": "Degraded Performance & Slow Loading Issues",
"updated_at": "2025-09-16T05:06:59.954-04:00",
"url": "https://stspg.io/b0rjs6jy2svx"
},
{
"body": "This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-15T14:02:17.850-04:00",
"resolved_inferred": false,
"started_at": "2025-09-15T13:24:26.338-04:00",
"state": "resolved",
"title": "Delays to Conversation Updates",
"updated_at": "2025-09-15T14:02:17.871-04:00",
"url": "https://stspg.io/hqnkc5n6sys5"
},
{
"body": "The issue has been identified & resolved, and everything should be back to normal once again. Thank you for your patience with this!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-15T10:11:56.196-04:00",
"resolved_inferred": false,
"started_at": "2025-09-15T09:25:34.306-04:00",
"state": "resolved",
"title": "Degraded Performance & Slow Loading Issues",
"updated_at": "2025-09-15T10:11:56.212-04:00",
"url": "https://stspg.io/xwwj6w95z2n4"
},
{
"body": "Views and folders should now be updating as expected and show all matching conversations. Thank you for your patience today.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-09T20:55:51.794-04:00",
"resolved_inferred": false,
"started_at": "2025-09-09T16:45:33.984-04:00",
"state": "resolved",
"title": "Delays in Updating Views",
"updated_at": "2025-09-09T20:55:51.810-04:00",
"url": "https://stspg.io/s9sr1xktbqny"
}
]
}