{
"vendor": "Helpshift",
"slug": "helpshift",
"platform": "statuspage",
"status_url": "https://status.helpshift.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
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{
"body": "The issue caused by the Snowflake outage has been resolved. The following services are now fully operational:\n\nDashboard Analytics\nPower BI\nAnalytics API\n\nData retrieval and processing have returned to normal, and all affected services are functioning as expected.\n\nIf you encounter any related issues, please feel free to reach out to our Support team at support@helpshift.com.\n\nWe apologize for any inconvenience caused and appreciate your patience and understanding.",
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"title": "Service Degradation \u2013 Snowflake Outage",
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"url": "https://stspg.io/3m79l2h6nh0r"
},
{
"body": "This incident has been resolved.",
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"title": "Web Support Page - Partial Degradation",
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"url": "https://stspg.io/sftg3q23c5w9"
},
{
"body": "This incident has been resolved.",
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"title": "Dashboard Analytics \u2014 Partial Degradation",
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"url": "https://stspg.io/cz9zsyqs08qn"
},
{
"body": "This incident has been resolved.",
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"url": "https://stspg.io/ym5tbgtkv5dd"
},
{
"body": "This incident has been resolved.",
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"title": "Helpshift Service Outage",
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"url": "https://stspg.io/v42jjzzpz0wx"
},
{
"body": "This incident has been resolved.",
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"url": "https://stspg.io/mtn4cz1tr999"
},
{
"body": "This incident has been resolved.",
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"url": "https://stspg.io/v75c7z583rt1"
},
{
"body": "This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at support@helpshift.com. We sincerely apologize for any inconvenience caused.",
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"title": "Service disruption impacting Analytics data",
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"url": "https://stspg.io/3ggl71f446yv"
},
{
"body": "This incident has been resolved.",
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"title": "Service Outage",
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"url": "https://stspg.io/9dkl1zyq47gj"
},
{
"body": "The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at support@helpshift.com. We apologize for any inconvenience caused and appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
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"title": "Service Outage",
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"url": "https://stspg.io/nrwb5qvks8fw"
},
{
"body": "This incident has been resolved.",
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"impact": "critical",
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"title": "Service Degradation",
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"url": "https://stspg.io/k37c5pnscqwx"
},
{
"body": "This incident has been resolved.",
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"impact": "critical",
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"resolved_at": "2026-05-05T09:41:12.843Z",
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"title": "Service Degradation",
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"url": "https://stspg.io/yck7r5v502th"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
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"resolved_at": "2026-04-14T13:08:32.721Z",
"resolved_inferred": false,
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"state": "resolved",
"title": "Service Disruption",
"updated_at": "2026-04-14T13:08:32.739Z",
"url": "https://stspg.io/8zmhzf7sy48c"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
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"resolved_at": "2026-04-01T10:28:54.892Z",
"resolved_inferred": false,
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"state": "resolved",
"title": "Helpshift Automations Service Disruption",
"updated_at": "2026-04-01T10:28:55.178Z",
"url": "https://stspg.io/18xh1ksdcl0s"
},
{
"body": "The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at support@helpshift.com.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"resolved_inferred": false,
"started_at": "2026-03-10T19:26:43.000Z",
"state": "resolved",
"title": "Degraded performance on Helpshift Dashboard",
"updated_at": "2026-03-10T22:37:26.214Z",
"url": "https://stspg.io/08lmj862fyb5"
},
{
"body": "This incident has been resolved.",
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"impact": "major",
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"started_at": "2026-02-17T14:58:56.607Z",
"state": "resolved",
"title": "Partial Degradation \u2013 Dashboard Analytics (Team Section)",
"updated_at": "2026-02-17T15:15:12.171Z",
"url": "https://stspg.io/0xfkd77003n4"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2025-12-19T11:06:16.929Z",
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"state": "resolved",
"title": "AI Reply Service Outage",
"updated_at": "2026-01-19T05:56:55.665Z",
"url": "https://stspg.io/tpb26rz9k31g"
},
{
"body": "This incident has been resolved.",
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"title": "Helpshift Service Outage",
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"url": "https://stspg.io/d09cbgxp39rw"
},
{
"body": "This incident has been resolved.",
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"title": "Helpshift Service Outage",
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"url": "https://stspg.io/5t7jvbb5drzc"
},
{
"body": "This incident has been resolved.",
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"impact": "critical",
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"resolved_at": "2025-11-27T10:22:25.600Z",
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"state": "resolved",
"title": "Helpshift Service Outage",
"updated_at": "2025-11-27T10:22:25.619Z",
"url": "https://stspg.io/s9dgjyd8cvkz"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-06T08:25:53.224Z",
"resolved_inferred": false,
"started_at": "2025-11-06T07:59:35.013Z",
"state": "resolved",
"title": "Older Resolved/Rejected cases are visible in \"All New Issues\" view",
"updated_at": "2025-11-06T08:25:53.244Z",
"url": "https://stspg.io/6k8fjrn7rvj0"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T10:59:26.172Z",
"resolved_inferred": false,
"started_at": "2025-10-21T10:25:21.474Z",
"state": "resolved",
"title": "Dashboard Analytics \u2014 Partial Degradation",
"updated_at": "2025-10-21T10:59:26.188Z",
"url": "https://stspg.io/lrwvjpmkkw61"
},
{
"body": "The issue has been resolved. Power BI and Analytics API are now operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T07:07:33.645Z",
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"started_at": "2025-10-20T13:22:13.000Z",
"state": "resolved",
"title": "Partial Degradation: Analytics",
"updated_at": "2025-10-21T07:07:33.661Z",
"url": "https://stspg.io/zww2twc4psgp"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2025-10-18T17:56:55.436Z",
"resolved_inferred": false,
"started_at": "2025-10-18T16:58:37.808Z",
"state": "resolved",
"title": "Partial Degradation: Issue Auto-assignment (Delay)",
"updated_at": "2025-10-18T17:56:55.452Z",
"url": "https://stspg.io/nq0jr9cwpxy6"
},
{
"body": "This incident has been resolved.",
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"resolved_at": "2025-10-09T15:51:16.631Z",
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"state": "resolved",
"title": "Service Degradation",
"updated_at": "2025-10-09T15:51:16.649Z",
"url": "https://stspg.io/xv9vgz6x6fbw"
},
{
"body": "We are pleased to inform you that the issue has been resolved, and the dashboard analytics reports are now loading as expected. Thank you for your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
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"started_at": "2025-10-04T20:13:00.143Z",
"state": "resolved",
"title": "Dashboard Analytics is down",
"updated_at": "2025-10-05T14:04:44.388Z",
"url": "https://stspg.io/gyydcnb1f5wz"
},
{
"body": "This incident has been resolved.",
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"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-16T15:15:37.822Z",
"resolved_inferred": false,
"started_at": "2025-09-16T12:46:07.000Z",
"state": "resolved",
"title": "Partial Outage",
"updated_at": "2025-09-16T15:15:37.842Z",
"url": "https://stspg.io/lc7cmrtdr65b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-21T17:07:14.996Z",
"resolved_inferred": false,
"started_at": "2025-08-21T15:20:48.544Z",
"state": "resolved",
"title": "Real-Time Operations and Auto-assignment in Degraded State",
"updated_at": "2025-08-21T17:07:15.012Z",
"url": "https://stspg.io/3kc57bv5cr36"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-21T11:36:21.459Z",
"resolved_inferred": false,
"started_at": "2025-08-21T11:29:44.034Z",
"state": "resolved",
"title": "Dashboard experiencing degraded performance",
"updated_at": "2025-08-21T11:36:21.477Z",
"url": "https://stspg.io/d0xtbwn71t4q"
}
]
}