{
"vendor": "Hiver",
"slug": "hiver",
"platform": "statuspage",
"status_url": "https://status.hiverhq.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "The issue affecting email synchronisation and email assignment has been resolved. All services are now operating normally.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-03T02:52:29.835-07:00",
"resolved_inferred": false,
"started_at": "2026-08-03T02:38:20.395-07:00",
"state": "resolved",
"title": "Hiver email synchronisation and email assignment are currently impacted",
"updated_at": "2026-08-03T02:52:29.851-07:00",
"url": "https://stspg.io/gmg0mk8m9ksp"
},
{
"body": "The AWS service disruption has been resolved, and Hiver services have fully recovered.\n\nThank you for your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T06:16:51.778-07:00",
"resolved_inferred": false,
"started_at": "2026-07-24T05:01:28.414-07:00",
"state": "resolved",
"title": "Hiver service disruption due to AWS outage",
"updated_at": "2026-07-24T06:16:51.793-07:00",
"url": "https://stspg.io/jwzcbqrcksr6"
},
{
"body": "The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-13T01:16:57.328-07:00",
"resolved_inferred": false,
"started_at": "2026-05-13T01:08:10.411-07:00",
"state": "resolved",
"title": "Unable to Change Status and Assign Emails in Hiver for Gmail",
"updated_at": "2026-05-13T01:17:46.143-07:00",
"url": "https://stspg.io/z6tf8vl27wdq"
},
{
"body": "# **Incident postmortem: Email Sync Delay in Shared Inboxes**\n\n> Total downtime\n>\n> **6.5 hrs**\n>\n> Uptime in May 2026\n>\n> **98.95%**\n>\n> Prior 12-month avg uptime of Hiver Services\n>\n> **\u2248 99.98%**\n\n**What happened**\n\nOn May 4, 2026, new incoming emails stopped appearing in Hiver shared inboxes for approximately 6.5 hours. The root cause was an unexpected and severe surge in message queue volume that overwhelmed a core infrastructure component \u2014 the Sync Engine \u2014 responsible for pulling emails from Gmail into Hiver in real time.\n\nHiver's infrastructure is designed to handle up to 2\u00d7 our peak traffic at all times. This is one reason we have maintained near-perfect uptime over the past two years. On this occasion, the surge exceeded even that ceiling, bringing the Sync Engine to a near-complete halt.\n\n**What we've done immediately**\n\nOur engineers have done a deep analysis of this incident. As a remediation step, we have added more elasticity to the message queues infrastructure so that it has more headroom for future surges. We are also committed to migrate additional queues incrementally and completely to the elastic queue infrastructure over the coming weeks.\n\n**What we're doing next**\n\nBeyond the immediate fixes, we are evaluating several longer-term improvements including faster detection-to-recovery workflows and more granular controls during abnormal volume conditions. We will keep sharing further details on this page as we make progress.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-04T18:42:13.137-07:00",
"resolved_inferred": false,
"started_at": "2026-05-04T08:55:22.011-07:00",
"state": "postmortem",
"title": "Hiver email synchronization is experiencing a downtime.",
"updated_at": "2026-05-07T10:32:03.588-07:00",
"url": "https://stspg.io/3088r0h13wnw"
},
{
"body": "On April 28th at 3:05 PM UTC, Hiver faced an issue with Chat services, which lasted for about 43 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 3:48 PM UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T08:05:00.000-07:00",
"resolved_inferred": false,
"started_at": "2026-04-28T08:00:00.000-07:00",
"state": "resolved",
"title": "Hiver's Chat services downtime",
"updated_at": "2026-04-29T08:40:26.138-07:00",
"url": "https://stspg.io/74w2kky9j77k"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-01T01:02:01.098-07:00",
"resolved_inferred": false,
"started_at": "2026-03-31T08:34:33.566-07:00",
"state": "resolved",
"title": "Shared Mailbox Creation Temporarily Unavailable",
"updated_at": "2026-04-01T01:02:01.116-07:00",
"url": "https://stspg.io/q3hxcx9pd24t"
},
{
"body": "We're back! All our Hiver services are up and running now. We thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-27T05:40:30.862-07:00",
"resolved_inferred": false,
"started_at": "2026-03-27T04:53:54.038-07:00",
"state": "resolved",
"title": "Hiver sync services are experiencing a downtime.",
"updated_at": "2026-03-27T05:40:30.876-07:00",
"url": "https://stspg.io/hrnnpcgy435k"
},
{
"body": "On November 18th at 6:30 AM UTC, Hiver faced an issue with Automation services, which lasted for about 1 hour 30 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 8:00 AM UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-17T22:30:00.000-08:00",
"resolved_inferred": false,
"started_at": "2025-11-17T22:30:00.000-08:00",
"state": "resolved",
"title": "Hiver's Automation services downtime",
"updated_at": "2025-11-18T09:12:48.108-08:00",
"url": "https://stspg.io/cgbnsyff6s2d"
},
{
"body": "We\u2019ve deployed a fix, and all Hiver services are now fully operational. Thank you for your patience while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-06T10:47:32.059-07:00",
"resolved_inferred": false,
"started_at": "2025-10-06T09:49:02.362-07:00",
"state": "resolved",
"title": "Hiver's activity panel services are experiencing degraded performance",
"updated_at": "2025-10-06T10:47:32.075-07:00",
"url": "https://stspg.io/14vy1sd136dl"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-24T05:53:29.204-07:00",
"resolved_inferred": false,
"started_at": "2025-09-24T04:14:31.981-07:00",
"state": "resolved",
"title": "Hiver services are experiencing downtime. Impacted region: Europe",
"updated_at": "2025-09-24T05:53:29.222-07:00",
"url": "https://stspg.io/txl6zstmsqpc"
}
]
}