{
"vendor": "Imgix",
"slug": "imgix",
"platform": "statuspage",
"status_url": "https://status.imgix.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "## Summary\n\nBetween approximately 7:49 AM and 10:57 AM PDT on September 1, 2026, a network fault in a Google Cloud Platform region disrupted connectivity to infrastructure that powers a portion of Imgix's image and video rendering pipeline. This resulted in an average error rate ~2% of total requests served during that window.\n\nPreviously cached images and videos continued to be served normally throughout the incident.\n\n## What Went Wrong\n\nGoogle Cloud Platform experienced a network-level fault affecting compute infrastructure in one of its US regions. The fault disrupted connectivity between the GCP services that make up our rendering infrastructure, preventing a share of render requests in that region from completing. Google has confirmed the disruption was caused by an incident that occurred during their network maintenance and is continuing to review the incident. We may update this report once we receive more information.\n\nDespite having multi-zonal configurations for our services, traffic was impacted across the whole region resulting in the degradation we experienced. As error rates rose and fell in waves throughout the incident, we performed a phased cutover of traffic to a healthy region to reduce impact, and returned traffic to normal once the issue cleared.\n\n## What We Will Do To Prevent This In The Future\n\nWe are refining our criteria and procedures for cross-regional traffic shifts to improve our responses in future incidents.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T11:48:57.733-07:00",
"resolved_inferred": false,
"started_at": "2026-09-01T09:36:25.043-07:00",
"state": "postmortem",
"title": "Increased errors for new render requests",
"updated_at": "2026-09-11T12:26:33.001-07:00",
"url": "https://stspg.io/70z7xddg01gj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-01T09:22:01.463-07:00",
"resolved_inferred": false,
"started_at": "2026-09-01T08:30:42.104-07:00",
"state": "resolved",
"title": "Increased errors for new render requests",
"updated_at": "2026-09-01T09:22:01.481-07:00",
"url": "https://stspg.io/1142h2x7nbqh"
},
{
"body": "While Google Cloud has not yet provided an update, error rates have remained at normal levels. We therefore consider this incident resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T22:28:31.626-07:00",
"resolved_inferred": false,
"started_at": "2026-08-13T21:53:52.357-07:00",
"state": "resolved",
"title": "Increased errors for new render requests",
"updated_at": "2026-08-13T22:28:31.644-07:00",
"url": "https://stspg.io/6r3ybcs84w69"
},
{
"body": "This incident has been resolved. All previously submitted purge requests have been processed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-25T04:27:42.048-07:00",
"resolved_inferred": false,
"started_at": "2026-06-25T03:28:54.085-07:00",
"state": "resolved",
"title": "Delayed purge request processing",
"updated_at": "2026-06-25T04:27:42.065-07:00",
"url": "https://stspg.io/wbnb15x53c7j"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T09:54:28.774-07:00",
"resolved_inferred": false,
"started_at": "2026-06-04T07:44:44.000-07:00",
"state": "resolved",
"title": "Increased errors for new render requests (Rendering & Legacy video APIs)",
"updated_at": "2026-06-04T09:54:28.794-07:00",
"url": "https://stspg.io/63l4pyl0dyw3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T10:43:21.247-07:00",
"resolved_inferred": false,
"started_at": "2026-04-16T10:14:32.488-07:00",
"state": "resolved",
"title": "Issues with Imgix web tools",
"updated_at": "2026-04-16T10:43:21.263-07:00",
"url": "https://stspg.io/3v95tnykrjh1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T08:21:27.752-08:00",
"resolved_inferred": false,
"started_at": "2026-02-03T05:49:09.729-08:00",
"state": "resolved",
"title": "Asset Manager errors when uploading to an Azure Source",
"updated_at": "2026-02-03T08:21:27.787-08:00",
"url": "https://stspg.io/whcsbv7fdllx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-26T16:58:59.082-08:00",
"resolved_inferred": false,
"started_at": "2026-01-26T08:15:12.600-08:00",
"state": "resolved",
"title": "Investigating errors with plan upgrades through the dashboard.",
"updated_at": "2026-01-26T16:58:59.096-08:00",
"url": "https://stspg.io/n7sq8bwry8f8"
},
{
"body": "# Summary\n\nBetween 2026-01-09 21:26 UTC and 2026-01-12 14:18 UTC, some asset uploads returned an upload failure error in Asset Manager despite the uploads completing successfully.\n\nAdditionally, legacy video customers experienced transcoding delays as a result of the incident.\n\n# What Went Wrong\n\nA production misconfiguration caused a validation step in the Asset Manager pipeline to fail.\n\nAs a result:\n\n* The legacy video encoding process did not initiate for uploaded videos\n* Assets did not appear in Asset Manager because they failed validation\n\nWhile affected assets were still available at the origin and accessible via the Rendering and Video APIs, they did not appear in the Asset Manager UI and were not available through the legacy Long-Form Video API.\n\n# What we will do to prevent this in the future\n\nWe have done the following things:\n\n1. Added more alerting and patched logging gaps to catch the issue sooner\n2. Fix a flaw in our build system that allowed a two-step deploy to get out of sync",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-12T06:47:20.988-08:00",
"resolved_inferred": false,
"started_at": "2026-01-12T05:53:53.823-08:00",
"state": "postmortem",
"title": "Uploading errors in Asset Manager",
"updated_at": "2026-01-30T13:55:33.911-08:00",
"url": "https://stspg.io/8z2lf40w4ndh"
},
{
"body": "The backfill for the CDN and Error Log reports has been completed. \nYou should now be able to download the reports from the Dashboard or via the API as usual.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T20:36:58.347-08:00",
"resolved_inferred": false,
"started_at": "2025-11-19T18:04:25.640-08:00",
"state": "resolved",
"title": "Delayed Reports for CDN and Error Logs",
"updated_at": "2025-11-19T20:36:58.364-08:00",
"url": "https://stspg.io/25bkqpw85zjh"
},
{
"body": "Purge requests were not executed between 2025-11-12 23:00 UTC and 2025-11-13 05:00 UTC.\n\nThe issue has been mitigated, and purge functionality has been fully restored.\n\nAll purge requests that failed during the impact window are being automatically retried.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-12T21:02:06.254-08:00",
"resolved_inferred": false,
"started_at": "2025-11-12T21:02:06.203-08:00",
"state": "resolved",
"title": "Delay in Purge requests",
"updated_at": "2025-11-12T21:02:06.265-08:00",
"url": "https://stspg.io/j4sd79470mxv"
},
{
"body": "# **Summary** \n\nBetween October 21 and October 29, customers in Europe experienced 3 separate periods of increased latency for rendering requests. In a small number of cases, requests temporarily failed with \u201c429 \u2013 concurrency limit reached\u201d responses.\n\n# **What Went Wrong**\n\nThe incident was traced to a GPU scaling issue from one of our upstream infrastructure providers. This led to temporary slowdowns and under higher-than-usual load.\n\n### **Timeline**\n\n* **October 21:** Increased rendering latency in EU region, self-resolved. Investigation traced issue to GPU scaling in upstream infrastructure. Mitigation prepared.\n* **October 27:** Issue recurred. Manual mitigation deployed to stabilize rendering and automate future handling.\n* **October 29:** Latency alert triggered again. Previous fix mitigates impact, but latency becomes intermittent; additional configuration changes implemented to fully restore service and prevent recurrence.\n\n# What we will do to prevent this in the future\n\nWhile the new configurations will prevents recurring incidents, we are making further improvements to rendering resiliency and recovery speed:\n\n* Added more GPU hardware types to reduce the risk of scaling delays during peak demand.\n* Testing and evaluating additional hardware configurations to improve resiliency.\n* Finalizing fine-tuning of current configurations and exploring cross-regional load-balancing capabilities to further strengthen reliability.\n* Adjusted alerting thresholds to provide earlier notification of emerging issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-29T05:46:24.562-07:00",
"resolved_inferred": false,
"started_at": "2025-10-29T04:34:17.718-07:00",
"state": "postmortem",
"title": "We are investigating increased latency for first time renders in EU",
"updated_at": "2025-11-10T16:18:22.737-08:00",
"url": "https://stspg.io/ylzfm0tw9nwk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-28T10:58:26.548-07:00",
"resolved_inferred": false,
"started_at": "2025-10-28T10:48:50.080-07:00",
"state": "resolved",
"title": "Investigating issues with changing account plans",
"updated_at": "2025-10-28T10:58:26.563-07:00",
"url": "https://stspg.io/pmr2r8zst8gj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-27T08:56:45.954-07:00",
"resolved_inferred": false,
"started_at": "2025-10-27T07:07:22.686-07:00",
"state": "resolved",
"title": "Investigating increased latency for cache misses in the EU region",
"updated_at": "2025-10-27T08:56:45.974-07:00",
"url": "https://stspg.io/mql28pf8nlmk"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-21T03:04:45.225-07:00",
"resolved_inferred": false,
"started_at": "2025-10-21T02:26:19.208-07:00",
"state": "resolved",
"title": "Investigating increased latency for new renders",
"updated_at": "2025-10-21T03:04:45.246-07:00",
"url": "https://stspg.io/1k9scxd29k00"
},
{
"body": "Between 2025-10-08 23:50 UTC and 2025-10-09 01:50 UTC, a subset of origin fetch requests failed and returned errors.\n\nThe issue has been identified and resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-08T16:00:00.000-07:00",
"resolved_inferred": false,
"started_at": "2025-10-08T16:00:00.000-07:00",
"state": "resolved",
"title": "Increase in intermittent 503 errors",
"updated_at": "2025-10-08T18:20:23.464-07:00",
"url": "https://stspg.io/xm86lmgr8997"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-17T14:07:39.018-07:00",
"resolved_inferred": false,
"started_at": "2025-09-17T13:53:38.839-07:00",
"state": "resolved",
"title": "Issues with Dashboard",
"updated_at": "2025-09-17T14:07:39.037-07:00",
"url": "https://stspg.io/slxy9d0dhn13"
}
]
}