{
"vendor": "Iristel",
"slug": "iristel",
"platform": "statuspage",
"status_url": "https://status.iristel.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "maintenance",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-09-10T12:15:40Z",
"resolved_inferred": true,
"started_at": "2026-09-09T08:00:00.000-04:00",
"state": "maintenance",
"title": "IRISTEL Maintenance - Carrier edge router replacement | maintenance | no service impact",
"updated_at": "2026-09-09T08:00:08.761-04:00",
"url": "https://stspg.io/xrwczw18jkgr"
},
{
"body": "Dear Iristel Customers,\n\nWe are pleased to inform you that the outage has been resolved and services has been restored. \n\nUptime: Aug. 31, 2026  6PM EDT\n\nFor any other concerns and incidents, please do not hesitate to inform us and we will gladly assists you.\n\nRegards,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T01:50:03.983-04:00",
"resolved_inferred": false,
"started_at": "2026-08-29T22:09:33.126-04:00",
"state": "resolved",
"title": "PSTN Connectivity Issue - Fredericton, New Brunswick",
"updated_at": "2026-08-31T01:50:04.002-04:00",
"url": "https://stspg.io/dzv33dnwx38m"
},
{
"body": "Dear Iristel Customers,\n\nAs confirmed by our service provider, a major outage affected the area due to a failed equipment at their Central Office.\nThe defective equipment has been replaced, and our service provider has confirmed that the issue has been fully resolved and services have been restored.\n\nThank you for your patience and understanding throughout this incident.\n\nRegards,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-10T17:04:02.639-04:00",
"resolved_inferred": false,
"started_at": "2026-08-09T20:30:08.880-04:00",
"state": "resolved",
"title": "PSTN Connectivity Issue: Val-d'Or, QC",
"updated_at": "2026-08-10T17:04:02.657-04:00",
"url": "https://stspg.io/db37x62p01gh"
},
{
"body": "Dear Iristel Customers,\n\nThe issue has been resolved, and the stability monitoring indicates that the affected network in the region remains stable, with no further instances of downtime detected. All services have been fully restored and have been operating normally since 3:45 PM EDT.\n\nThank you for your patience and understanding throughout this incident.\n\nRegards,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T20:02:27.115-04:00",
"resolved_inferred": false,
"started_at": "2026-07-23T14:54:14.087-04:00",
"state": "resolved",
"title": "PSTN Connectivity - Montreal and Quebec city",
"updated_at": "2026-07-23T20:02:27.136-04:00",
"url": "https://stspg.io/rjp0rnx8cnwg"
},
{
"body": "Dear Iristel Customers,\n\nThe issue has been resolved and the stability monitoring of the affected media gateway in the region has been positive with no logs of further downtime. All services have been restored to normal operation since 17th July at 07 PM EST.\n\nWe would like to thank you for your patience and understanding.\n\nRegards,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-18T19:56:19.404-04:00",
"resolved_inferred": false,
"started_at": "2026-07-17T14:07:30.898-04:00",
"state": "resolved",
"title": "Impact: PSTN connectivity in Iqaluit, Nunavut",
"updated_at": "2026-07-18T19:56:19.423-04:00",
"url": "https://stspg.io/hp6n4chqvcq8"
},
{
"body": "Dear Iristel Customers,\n\nThe re-splicing work has been completed, and all affected services have been fully restored as scheduled. \nWe are closing this advisory. \n\nAs Iristel operates a redundant network in the region, we did not face any call impact. \nIf you had challenges or continue to see call failures in the region, please contact iristel support team. \n\nWe thank you for your patience and understanding. \n\nSincerely, \nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-10T10:07:36.361-04:00",
"resolved_inferred": false,
"started_at": "2026-07-08T01:10:27.473-04:00",
"state": "resolved",
"title": "Service Outage in Yellowknife",
"updated_at": "2026-07-10T10:07:36.378-04:00",
"url": "https://stspg.io/49rmh705jp5x"
},
{
"body": "Dear Iristel Customers, \n\nThe fire risk has now subsided, we are closing this advisory.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-06T14:02:34.525-04:00",
"resolved_inferred": false,
"started_at": "2026-06-29T14:15:30.491-04:00",
"state": "resolved",
"title": "Advisory: Wildfire alert near Fort Simpson, Northwest Territories",
"updated_at": "2026-07-06T14:02:34.540-04:00",
"url": "https://stspg.io/ygf6vvy5f1t4"
},
{
"body": "Dear Iristel Customers,\n\nFollowing a thorough monitoring period, we are confident that all services have been fully restored and remain stable.\n\nWe are now closing this incident advisory. If you continue to experience any issues, please reach out to the Iristel support team.\n\nThank you for your patience and cooperation.\n\nSincerely, \nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-29T14:08:35.112-04:00",
"resolved_inferred": false,
"started_at": "2026-06-24T17:32:07.000-04:00",
"state": "resolved",
"title": "Connectivity Issues in Inuvik",
"updated_at": "2026-06-29T14:08:35.129-04:00",
"url": "https://stspg.io/mv5f497p6dfj"
},
{
"body": "Dear Iristel Customers,\n\nWe can confirm that all fiber restoration work is now complete and all services have been fully restored.\n\nThe initial activity began around 20:00 MT and wrapped up by 23:30 MT. Once finalized, traffic was successfully routed back from our alternate path to the primary fiber route.\n\nPlease contact our support teams if you continue to experience any issues with call completion in the region.\n\nThank you for your patience and cooperation.\n\nSincerely,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T12:15:54.674-04:00",
"resolved_inferred": false,
"started_at": "2026-06-18T14:04:23.782-04:00",
"state": "resolved",
"title": "Connectivity issues in Northern Canada",
"updated_at": "2026-06-19T12:15:54.688-04:00",
"url": "https://stspg.io/l9xg4md53khk"
},
{
"body": "Dear Iristel Customers, \n\nThe issue had been resolved, and all services operating normally.\n\nWe apologize for any inconvenience this may have caused and thank you for your patience.\n\nSincerely, \n\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T17:54:54.592-04:00",
"resolved_inferred": false,
"started_at": "2026-06-04T01:55:56.133-04:00",
"state": "resolved",
"title": "PSTN Connectivity - Ste Agathe QC",
"updated_at": "2026-06-05T17:54:54.608-04:00",
"url": "https://stspg.io/s19ncwlpksfx"
},
{
"body": "Dear Iristel Customers,\n\nService was restored at 1:30 AM EST on June 1, 2026, after our senior engineers replaced a defective switch in the Winnipeg data center.\n\nWe kindly request that you re-test the service and feel free to contact us if further assistance is needed. Thank you for your patience and understanding.\n\nBest regards,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-01T02:26:36.547-04:00",
"resolved_inferred": false,
"started_at": "2026-05-30T21:08:24.109-04:00",
"state": "resolved",
"title": "PSTN Connectivity Issue - Winnipeg, Manitoba",
"updated_at": "2026-06-01T02:26:36.563-04:00",
"url": "https://stspg.io/7gx7dgg0plxq"
},
{
"body": "Dear Iristel Customers,\n\nFaulty media gateway device has been replaced and services should be working as expected. \n\nRestored Time: May 29, 2026 2300H Eastern Time\n\nMay we  request to re-test and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. \n\nRegards,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-29T23:24:39.491-04:00",
"resolved_inferred": false,
"started_at": "2026-05-29T10:32:06.570-04:00",
"state": "resolved",
"title": "PSTN Connectivity: Val-d'Or, QC",
"updated_at": "2026-05-29T23:24:39.506-04:00",
"url": "https://stspg.io/xk823fpljpr9"
},
{
"body": "Dear Iristel Customers,\n\nThe incident has been restored by cooling down the the Telco room and cleaning of air filters to aide airflow. The equipment affected has been monitored up and is working as expected. \n\nRestored Time: 18:10 EDT May 01, 2026\n\nMay we  request to re-test and contact us if further assistance is needed. Thank you for your patience anmd understanding. \n\nRegards,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-01T19:25:30.767-04:00",
"resolved_inferred": false,
"started_at": "2026-05-01T13:50:40.764-04:00",
"state": "resolved",
"title": "PSTN connectivity: Richmond Hill, Ontario",
"updated_at": "2026-05-01T19:25:30.786-04:00",
"url": "https://stspg.io/fkbn9s7k62lv"
},
{
"body": "Dear Iristel Customers, \n\nAfter a thorough period of monitoring, we are confident with the operational availability in this sector. \nWe are closing this advisory notice. \n\nIf you face any challenges in this region, please reach out to our support tea. \n\nThank you for your cooperation. \n\nSincerely, \nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-01T14:32:16.671-04:00",
"resolved_inferred": false,
"started_at": "2026-04-04T19:45:41.000-04:00",
"state": "resolved",
"title": "PSTN Connectivity Issue - Val d'Or, Quebec",
"updated_at": "2026-05-01T14:32:16.690-04:00",
"url": "https://stspg.io/tn9fnbww1z9g"
},
{
"body": "Dear Iristel Customers,\n\nWe have monitored inaccessiblity issue to EspressoDID webpage. Incident was resolved during isolation and access have been succesful after. The system is working as expected and if you are still encountering problem, please do not hesitate to contact us. \n\nThank you for patience and understanding.\n\nRegards,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-08T18:01:02.433-05:00",
"resolved_inferred": false,
"started_at": "2026-02-08T18:01:02.365-05:00",
"state": "resolved",
"title": "Inaccessiblity issue on EspressoDID Webpage",
"updated_at": "2026-02-08T18:01:02.448-05:00",
"url": "https://stspg.io/dshgbvcn7r28"
},
{
"body": "Dear Iristel customers, \n\nPlease be advised that we faced a temporary issue within our webex platform. This issue was attributed to a transit provider causing a connectivity issue towards our network. \n\nOur network infrastructure team has now blacklisted this transit provider which has resolved our issues with webex connectivity. \n\nIf you continue to face challenges with your webex client, please reach out to our support team. \n\nSincerely, \nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-04T14:44:57.714-05:00",
"resolved_inferred": false,
"started_at": "2026-02-04T14:44:57.669-05:00",
"state": "resolved",
"title": "Enterprise system - issues with Webex log in.",
"updated_at": "2026-02-04T14:44:57.725-05:00",
"url": "https://stspg.io/z8t4bjs531gz"
},
{
"body": "The incident is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T06:56:56.169-05:00",
"resolved_inferred": false,
"started_at": "2026-02-03T03:30:11.000-05:00",
"state": "resolved",
"title": "Network Reachability - Canada | 02/03/26",
"updated_at": "2026-02-03T06:56:56.204-05:00",
"url": "https://stspg.io/yp95dxgyrbv0"
},
{
"body": "Dear Iristel Customers,\n\nPlease be advised that we have monitored connectivity issue towards New Brunswick which impacted services in the region. During the investigation, all affected services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. \n\nRest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time.\n\nRestoration time - January 17, 2026 05:10:00 PM EST (approximately)\n\nThank you for your continued support.\n\nSincerely,\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-17T20:14:40.799-05:00",
"resolved_inferred": false,
"started_at": "2026-01-17T20:14:40.754-05:00",
"state": "resolved",
"title": "PSTN Outge in New Brunswick",
"updated_at": "2026-01-17T20:14:40.809-05:00",
"url": "https://stspg.io/2w41b2h2z8tj"
},
{
"body": "Dear Iristel enterprise customers, \n\nAfter thorough monitoring, we are confident to say that the issue is now resolved. If you continue to face challenges or have other questions, do reach out to our support team. \n\nWe thank you once again for your support and understanding. \n\nSincerely, \nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-06T14:04:07.580-05:00",
"resolved_inferred": false,
"started_at": "2026-01-05T15:49:03.355-05:00",
"state": "resolved",
"title": "Voicemail issue - enterprise network",
"updated_at": "2026-01-06T14:04:07.597-05:00",
"url": "https://stspg.io/cfw2kxlqgzj2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-04T14:41:44.511-05:00",
"resolved_inferred": false,
"started_at": "2025-12-03T18:57:48.725-05:00",
"state": "resolved",
"title": "Fredericton, NB - PSTN Connectivity Issue",
"updated_at": "2025-12-04T14:41:44.528-05:00",
"url": "https://stspg.io/nhs767qf6v8p"
},
{
"body": "The maintenance has been completed.\n\nThank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-19T05:27:55.718-05:00",
"resolved_inferred": false,
"started_at": "2025-11-18T05:04:49.210-05:00",
"state": "resolved",
"title": "Iristel Maintenance Window \u2013 Media Gateway Controller Maintenance \u2013 19 Nov 2025 at 5am EDT",
"updated_at": "2025-11-19T05:27:55.737-05:00",
"url": "https://stspg.io/5r8gm4jcdxxt"
},
{
"body": "Dear Iristel Customers, \n\nWe are now considering this incident resolved. \n\nSincerely,\n\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-07T16:20:57.778-05:00",
"resolved_inferred": false,
"started_at": "2025-11-07T12:43:00.171-05:00",
"state": "resolved",
"title": "Connectivity Issue in Richmond Hill, Ontario",
"updated_at": "2025-11-07T16:20:57.794-05:00",
"url": "https://stspg.io/vvj53htw5d4t"
},
{
"body": "Dear Iristel Customers, \n\nWe are now considering this incident resolved. \n\nSincerely,\n\nIristel NOC",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-31T18:16:40.607-04:00",
"resolved_inferred": false,
"started_at": "2025-10-31T12:05:21.303-04:00",
"state": "resolved",
"title": "PSTN Connectivity Issue in Woodstock, Ontario",
"updated_at": "2025-10-31T18:16:40.626-04:00",
"url": "https://stspg.io/8518dczbwtzk"
}
]
}