{
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{
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},
{
"body": "This incident has been resolved.",
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"title": "Ivanti Neurons for MDM Global Lookup Service - https://login.mobileiron.com/ degradation - 2014284",
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"url": "https://stspg.io/8ktpk18tkdl7"
},
{
"body": "This incident has been resolved. Once the RCA is completed, it will be attached to https://hub.ivanti.com/s/article/IAZ-PRD-Landscape-Incident-Report.",
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"url": "https://stspg.io/2lcdp4cyn426"
},
{
"body": "This incident has been resolved.",
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"title": "Ivanti Neurons Platform - Users people page is saying unavailable - 1940141",
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"url": "https://stspg.io/j3p122cxlsyz"
},
{
"body": "This incident has been resolved.",
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},
{
"body": "This incident has been resolved.",
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},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"url": "https://stspg.io/r5gptf3r3ht1"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"title": "Ivanti Neurons for ITSM - Security Updates for Aug 2026 on WAZ-CZero-STG Landscape",
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"url": "https://stspg.io/kw3d6hmdv6q1"
},
{
"body": "This incident has been resolved.",
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"title": "NSZ PRD \u2013Few Tenants Accessibility Issues",
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"url": "https://stspg.io/wv58bwb2dqy0"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"url": "https://stspg.io/pc95y1lcvtvc"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-04T17:10:49Z",
"impact": "maintenance",
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"state": "maintenance",
"title": "Ivanti Neurons for MDM Release Upgrade Maintenance for https://eu1.mobileiron.com",
"updated_at": "2026-09-04T16:00:07.315Z",
"url": "https://stspg.io/9zk0vl93cqg1"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"impact": "maintenance",
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"resolved_inferred": true,
"started_at": "2026-09-04T15:00:00.000Z",
"state": "maintenance",
"title": "Emergency maintenance - Ivanti Neurons for ITSM - FFZ STG",
"updated_at": "2026-09-04T15:00:07.560Z",
"url": "https://stspg.io/602l38qh0vyd"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-04T14:19:03Z",
"impact": "maintenance",
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"resolved_inferred": true,
"started_at": "2026-09-04T13:00:00.000Z",
"state": "maintenance",
"title": "Ivanti Neurons for ITSM Infrastructure Upgrade Maintenance - NSZ PRD",
"updated_at": "2026-09-04T13:00:09.025Z",
"url": "https://stspg.io/2ml89j806mm2"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2026-09-02T14:51:47.107Z",
"resolved_inferred": false,
"started_at": "2026-09-02T12:23:49.846Z",
"state": "resolved",
"title": "Ivanti Neurons for MDM - degradation - https://ap1.mobileiron.com/- 2007380",
"updated_at": "2026-09-02T14:51:47.125Z",
"url": "https://stspg.io/zks75hxyb9mk"
},
{
"body": "No further instances of workflow slowness have been observed within the IRW PRD Landscape, and processing times have remained stable. As a result, this issue is now considered resolved.\n\nAs part of our investigation, we have identified opportunities for infrastructure improvements, which will be implemented to further enhance platform resilience and reduce the risk of similar issues occurring in the future.\n\nWe will continue to review the incident, and a Root Cause Analysis (RCA) will be provided when available. Thank you for your patience throughout this investigation.",
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"state": "resolved",
"title": "IRW PRD - Workflow Slowness",
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"url": "https://stspg.io/w2cfttnptsrd"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-08-30T10:32:03.531Z",
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"started_at": "2026-08-30T06:47:28.251Z",
"state": "resolved",
"title": "BIDS Connectivity issue on NSZ PRD",
"updated_at": "2026-08-30T10:32:03.552Z",
"url": "https://stspg.io/9syz3gm4tnx7"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2026-08-27T18:10:22.761Z",
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"state": "resolved",
"title": "LDZ Prod - Workflow Delays",
"updated_at": "2026-08-27T18:10:22.781Z",
"url": "https://stspg.io/552lxd75ss9r"
},
{
"body": "This incident has been resolved.",
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"state": "resolved",
"title": "Ivanti Neurons for Secure Access and Zero Trust Access - APAC - Degraded 2001207",
"updated_at": "2026-08-25T09:17:22.543Z",
"url": "https://stspg.io/k663rhgc9vxy"
},
{
"body": "This incident has been resolved.",
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"impact": "major",
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"resolved_at": "2026-08-21T19:43:41.327Z",
"resolved_inferred": false,
"started_at": "2026-08-21T14:59:00.762Z",
"state": "resolved",
"title": "Ivanti Neurons Platform: Periodic Logon Failures (2000203)",
"updated_at": "2026-08-21T19:43:41.341Z",
"url": "https://stspg.io/d3yd3ndb1975"
},
{
"body": "This incident has been resolved.",
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"impact": "major",
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"resolved_at": "2026-08-19T17:48:38.237Z",
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"state": "resolved",
"title": "Ivanti Neurons for MDM - NA3 Core to Cloud Migration Services Degradation - 1994314",
"updated_at": "2026-08-19T17:48:38.257Z",
"url": "https://stspg.io/cshpxlvg4hx6"
},
{
"body": "This incident has been resolved.",
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"impact": "major",
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"resolved_at": "2026-08-17T23:33:06.547Z",
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"started_at": "2026-08-17T19:33:42.730Z",
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"title": "Ivanti Neurons for MDM - NA3 Core to Cloud Migration Services Degradation - 1994314",
"updated_at": "2026-08-17T23:33:06.564Z",
"url": "https://stspg.io/tz0843vpb5rm"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-08-21T13:31:11.226Z",
"resolved_inferred": false,
"started_at": "2026-08-17T16:57:21.116Z",
"state": "resolved",
"title": "Neurons Platform - Some pages of Patch Intelligence may fail to load (1994230)",
"updated_at": "2026-08-21T13:31:11.244Z",
"url": "https://stspg.io/w051869q1btr"
},
{
"body": "This incident has been resolved.",
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"impact": "critical",
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"resolved_at": "2026-08-17T17:51:17.043Z",
"resolved_inferred": false,
"started_at": "2026-08-17T14:52:39.861Z",
"state": "resolved",
"title": "IAZ PRD - Tenants are not accessible and/or connection errors",
"updated_at": "2026-08-17T17:51:17.059Z",
"url": "https://stspg.io/tcy936kds4zh"
},
{
"body": "The system appears stable now, and this incident has been resolved.",
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"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-13T07:48:46.157Z",
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"started_at": "2026-08-13T01:40:31.871Z",
"state": "resolved",
"title": "NSZ PRD - Service Degradation",
"updated_at": "2026-08-13T07:48:46.176Z",
"url": "https://stspg.io/4mtbrwshdrzg"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2026-08-14T00:45:35.000Z",
"resolved_inferred": false,
"started_at": "2026-08-12T19:17:12.544Z",
"state": "resolved",
"title": "NVZ PRD - Degraded Workflow Performance For Subset of Customers",
"updated_at": "2026-08-14T13:04:00.292Z",
"url": "https://stspg.io/kx8tlz7llskx"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"resolved_at": "2026-08-13T08:07:30.638Z",
"resolved_inferred": false,
"started_at": "2026-08-12T09:33:18.000Z",
"state": "resolved",
"title": "Neurons Agent registrations - Service Degradation - FRU, TKU, UKU, MLU",
"updated_at": "2026-08-13T08:07:30.654Z",
"url": "https://stspg.io/qwt4t67nx3t2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"resolved_at": "2026-08-10T11:12:25.709Z",
"resolved_inferred": false,
"started_at": "2026-08-10T10:54:36.271Z",
"state": "resolved",
"title": "IRW PRD emails are not processing",
"updated_at": "2026-08-10T11:12:25.725Z",
"url": "https://stspg.io/pzl4plbxk242"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-07T11:22:41.295Z",
"resolved_inferred": false,
"started_at": "2026-08-07T09:37:01.860Z",
"state": "resolved",
"title": "IRW PRD Workflow slowness",
"updated_at": "2026-08-07T11:22:41.314Z",
"url": "https://stspg.io/g3hxxwmmq33f"
},
{
"body": "We have identified the cause of the workflow performance degradation and implemented corrective actions to resolve the issue.  Performance has returned to expected levels, and we continue to monitor the environment to ensure ongoing stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-05T20:01:06.198Z",
"resolved_inferred": false,
"started_at": "2026-08-04T10:57:13.764Z",
"state": "resolved",
"title": "NSZ PRD - Workflow Processing Degradation",
"updated_at": "2026-08-05T20:01:06.213Z",
"url": "https://stspg.io/r7xfxvbcgccj"
},
{
"body": "This incident is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T17:51:48.555Z",
"resolved_inferred": false,
"started_at": "2026-07-29T15:02:01.356Z",
"state": "resolved",
"title": "IAZ PRD - Workflow Processing Degradation",
"updated_at": "2026-07-29T17:51:48.571Z",
"url": "https://stspg.io/kc1cyl38xtd9"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-28T17:35:56.854Z",
"resolved_inferred": false,
"started_at": "2026-07-27T15:06:06.000Z",
"state": "resolved",
"title": "Ivanti Neurons for MDM - degradation - https://na2.mobileiron.com/-1968257",
"updated_at": "2026-07-28T17:35:56.870Z",
"url": "https://stspg.io/6j6y3c8xzzk8"
},
{
"body": "This incident has been resolved.",
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"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-25T15:43:40.825Z",
"resolved_inferred": false,
"started_at": "2026-07-22T21:50:01.950Z",
"state": "resolved",
"title": "Neurons Platform User Deletions may be delayed (1965705)",
"updated_at": "2026-07-25T15:43:40.840Z",
"url": "https://stspg.io/tr923wvb3p9d"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-25T05:13:40.474Z",
"resolved_inferred": false,
"started_at": "2026-07-22T16:16:30.106Z",
"state": "resolved",
"title": "Ivanti Neurons for MDM Outage - https://na2.mobileiron.com/- 1965220",
"updated_at": "2026-07-25T05:13:40.492Z",
"url": "https://stspg.io/h33ysv56kj1q"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-25T15:40:44.098Z",
"resolved_inferred": false,
"started_at": "2026-07-22T03:12:59.561Z",
"state": "resolved",
"title": "Ivanti Neurons for MDM Service Degradation - https://na3.mobileiron.com/- 1963327",
"updated_at": "2026-07-25T15:40:44.114Z",
"url": "https://stspg.io/mrkw7fh58y5d"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T14:21:45.832Z",
"resolved_inferred": false,
"started_at": "2026-07-21T18:52:35.841Z",
"state": "resolved",
"title": "Policy Assignment and Agent Registration for Neurons Platform Agents may be delayed (1963155)",
"updated_at": "2026-07-23T14:21:45.851Z",
"url": "https://stspg.io/3m51sbzkcnw5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
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"title": "Ivanti Neurons for ITSM - Issues with NVZ STG/UAT. Tenants may not be accessible",
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"url": "https://stspg.io/t7ntth6pjgfg"
},
{
"body": "This incident has been resolved.",
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"title": "Ivanti Neurons for ITSM - Issues with IAZ Prod Connectivity and slowness issues.",
"updated_at": "2026-07-07T05:11:51.892Z",
"url": "https://stspg.io/jqt6v35dysz9"
},
{
"body": "This incident has been resolved.",
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"url": "https://stspg.io/gc001s32flxq"
},
{
"body": "This incident has been resolved.",
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"title": "Ivanti Neurons for MDM Global Lookup Service - https://login.mobileiron.com/",
"updated_at": "2026-07-04T14:32:09.815Z",
"url": "https://stspg.io/4sgv2nxbq1gh"
},
{
"body": "This incident has been resolved.",
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"url": "https://stspg.io/f7mn1qv9yyhx"
},
{
"body": "This incident has been resolved.",
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"title": "Ivanti Neurons Platform - NVU - Deletes may be slow to complete - 1940141",
"updated_at": "2026-07-07T13:53:49.021Z",
"url": "https://stspg.io/g0psdcyz4zt8"
},
{
"body": "This incident has been resolved.",
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"state": "resolved",
"title": "Ivanti Neurons for Zero Sign-On (ZSO) - https://access-eu1.mobileiron.com/",
"updated_at": "2026-07-04T14:14:59.028Z",
"url": "https://stspg.io/0z9jt5hp2czb"
},
{
"body": "This incident has been resolved.",
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"title": "BIDS Connectivity issue on NSZ PRD",
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"url": "https://stspg.io/0f26b66zp606"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
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"started_at": "2026-06-26T08:00:00.600Z",
"state": "resolved",
"title": "FFZ PRD- Email Service Degradation",
"updated_at": "2026-06-26T08:47:19.837Z",
"url": "https://stspg.io/prbw60gm7gfd"
},
{
"body": "This incident has been resolved.",
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"impact": "critical",
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"title": "Ivanti Neurons for ITSM FFZ PRD \u2013 Connection Issues",
"updated_at": "2026-06-25T17:31:06.027Z",
"url": "https://stspg.io/4pvlh5qwkcxd"
},
{
"body": "This incident has been resolved.",
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"title": "Ivanti Neurons for ITSM - Performance Degradation on NVF STG Landscape",
"updated_at": "2026-06-30T03:20:02.062Z",
"url": "https://stspg.io/fhjtfpgvfjt1"
},
{
"body": "This incident has been resolved.",
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"impact": "none",
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"title": "IAZ PRD Slowness - Monitoring",
"updated_at": "2026-06-24T21:54:22.875Z",
"url": "https://stspg.io/9rkp7mjclfvw"
},
{
"body": "This cluster is now stabilized and this issue should be resolved. If you continue to see issues please contact the Support team.",
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"impact": "minor",
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"updated_at": "2026-06-24T02:47:01.175Z",
"url": "https://stspg.io/2cdx68h0jx9y"
},
{
"body": "The incident has been resolved. The RCA will be completed and published on https://hub.ivanti.com/s/article/IAZ-PRD-Landscape-Incident-Report once it is approved. You can follow that article to be notified once it has been published.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
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"resolved_inferred": false,
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"state": "resolved",
"title": "IAZ PRD - Tenant Not Loading",
"updated_at": "2026-06-22T16:23:22.678Z",
"url": "https://stspg.io/fgrsg8thkfgv"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"title": "Ivanti Neurons \u2013 Service Degradation (ITSM \u2013 IRW PRD)",
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"url": "https://stspg.io/97h5mxjfbk06"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2026-06-19T15:24:32.000Z",
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"url": "https://stspg.io/7vkybrw1yjkk"
},
{
"body": "The previous mitigation actions has resolved this incident.",
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"state": "resolved",
"title": "Ivanti Neurons for ITSM LDZ PRD \u2013 Degraded Performance and Connection Issues",
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"url": "https://stspg.io/zm8dq3sz7tjr"
},
{
"body": "The previous mitigation actions has resolved this incident.",
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"impact": "minor",
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"state": "resolved",
"title": "FFZ PRD \u2013 Degraded Performance",
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"url": "https://stspg.io/f1f7l7cdzjjf"
},
{
"body": "The previous mitigation actions has resolved this incident.",
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"impact": "major",
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"state": "resolved",
"title": "Ivanti Neurons for ITSM \u2013 Performance Degradation on NSZ PRD Landscape",
"updated_at": "2026-06-17T17:50:38.056Z",
"url": "https://stspg.io/jh1sz012715b"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2026-06-25T19:13:29.434Z",
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"state": "resolved",
"title": "Ivanti Neurons Service Degradation",
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"url": "https://stspg.io/zm34r4m1508v"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"resolved_at": "2026-06-25T19:13:45.676Z",
"resolved_inferred": false,
"started_at": "2026-06-11T14:45:04.620Z",
"state": "resolved",
"title": "Ivanti Neurons Platform(NVU) \u2013 Remote Control sessions may be slow or time out- 1917500",
"updated_at": "2026-06-25T19:13:45.693Z",
"url": "https://stspg.io/68fdz51f6zkx"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-10T15:28:13.857Z",
"resolved_inferred": false,
"started_at": "2026-06-10T12:17:09.488Z",
"state": "resolved",
"title": "Ivanti Neurons Platform(NVU) \u2013  Experiencing Delays - 1914082",
"updated_at": "2026-06-10T15:28:13.885Z",
"url": "https://stspg.io/khgqgxsc5l2t"
},
{
"body": "Following the implementation of corrective measures, performance on the IRW PRD landscape appears to have stabilised and the issue looks to be resolved. An RCA will be provided once the investigation is complete.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"title": "IRW PRD - Performance Impact",
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"url": "https://stspg.io/9xy8jwfgcnns"
},
{
"body": "No further issues have been reported in the IRW PRD landscape, and the service appears to be stable. The issue looks to be resolved at this time. Our teams will continue to investigate and confirm the root cause, and a detailed RCA will be provided shortly.",
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"impact": "minor",
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"state": "resolved",
"title": "IRW PRD - Performance Impact",
"updated_at": "2026-06-02T15:30:54.529Z",
"url": "https://stspg.io/vwtcrqs68q5r"
},
{
"body": "This incident has been resolved.",
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"impact": "major",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-06-06T04:51:51.154Z",
"resolved_inferred": false,
"started_at": "2026-05-31T11:39:11.400Z",
"state": "resolved",
"title": "BIDS Connectivity issue on NSZ PRD",
"updated_at": "2026-06-06T04:51:51.171Z",
"url": "https://stspg.io/hwdzczs9gbwz"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-05-31T22:47:42.216Z",
"resolved_inferred": false,
"started_at": "2026-05-31T01:51:37.368Z",
"state": "resolved",
"title": "NVZ-Charter PRD Login Issue / Portal Inaccessible",
"updated_at": "2026-05-31T22:47:42.236Z",
"url": "https://stspg.io/sxn51c7n8wqg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-04T18:17:53Z",
"resolved_at": "2026-05-31T22:44:55.349Z",
"resolved_inferred": false,
"started_at": "2026-05-30T22:29:57.483Z",
"state": "resolved",
"title": "WAZ PRD \u2013 Login Issue / Portal Inaccessible",
"updated_at": "2026-05-31T22:44:55.365Z",
"url": "https://stspg.io/nn5ctcfxb5sq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-09T12:30:34Z",
"resolved_at": "2026-05-31T22:48:04.217Z",
"resolved_inferred": false,
"started_at": "2026-05-29T13:59:41.763Z",
"state": "resolved",
"title": "Potential Performance Degradation for WAZ landscape",
"updated_at": "2026-05-31T22:48:04.231Z",
"url": "https://stspg.io/bfsmg805h4ff"
}
]
}