{
"vendor": "Jamf",
"slug": "jamf",
"platform": "statuspage",
"status_url": "https://status.jamf.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We are continuing to investigate this issue.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T11:31:43.518Z",
"state": "investigating",
"title": "Fulfillment services",
"updated_at": "2026-09-16T11:32:13.537Z",
"url": "https://stspg.io/h1xkgp1pbphq"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "maintenance",
"last_seen": "2026-09-12T12:30:15Z",
"resolved_at": "2026-09-13T12:30:53Z",
"resolved_inferred": true,
"started_at": "2026-09-12T07:00:00.000Z",
"state": "maintenance",
"title": "JAMF Pro - Standard: 11.32 Upgrade for us-west-2",
"updated_at": "2026-09-12T07:01:08.042Z",
"url": "https://stspg.io/w9r02cnyr0r0"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "maintenance",
"last_seen": "2026-09-12T12:30:15Z",
"resolved_at": "2026-09-13T12:30:53Z",
"resolved_inferred": true,
"started_at": "2026-09-12T04:00:00.000Z",
"state": "maintenance",
"title": "JAMF Pro - Standard: 11.32 Upgrade for us-east-2",
"updated_at": "2026-09-12T04:02:07.269Z",
"url": "https://stspg.io/zxpsjtbzjy8l"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "maintenance",
"last_seen": "2026-09-11T12:29:42Z",
"resolved_at": "2026-09-12T12:30:15Z",
"resolved_inferred": true,
"started_at": "2026-09-10T22:00:00.000Z",
"state": "maintenance",
"title": "Scheduled Maintenance for Jamf Account and Jamf ID",
"updated_at": "2026-09-10T22:00:09.193Z",
"url": "https://stspg.io/b4lfch0qkzsl"
},
{
"body": "Data Policies are now fully synchronized across all edge regions, and policy updates in the Radar/JSC Web Console have been re-enabled.\n\nThe CSV import feature will remain temporarily disabled while improvements are implemented.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T13:56:46.604Z",
"resolved_inferred": false,
"started_at": "2026-09-10T16:05:34.369Z",
"state": "resolved",
"title": "Jamf Security Cloud - Delay in Data Policy Change Propagation",
"updated_at": "2026-09-11T13:56:46.620Z",
"url": "https://stspg.io/gx3lxsnbqs8p"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-10T13:41:35.341Z",
"resolved_inferred": false,
"started_at": "2026-09-10T13:18:14.062Z",
"state": "resolved",
"title": "Content Filtering Not Working",
"updated_at": "2026-09-10T13:41:35.359Z",
"url": "https://stspg.io/zmcw9c1v212p"
},
{
"body": "Symptoms: Partial interruption with configuration profile delivery and MDM device communication. Managed devices fail to receive or update configuration profiles, and MDM commands and device check-ins fail. Affected devices remain in a pending state and do not apply configuration changes.\n\nCustomer Impact:\n\n* Affected Services: Configuration profile delivery to managed devices; MDM device communication (check-ins and commands)\n* Affected Regions: US and EU\n* Business Impact: Service degradation \u2014 configuration changes not applied for the duration. No data loss and no incorrect changes to device configuration.\n\nActions: Jamf engineering identified a failure in a shared authentication component used by configuration profile delivery and MDM communication, and restored service by reloading that component and cycling the affected application instances.\n\nWorkaround/Customer Actions: No customer action required. Devices retry automatically and apply pending configuration profiles once requests succeed.",
"first_seen": "2026-09-10T12:15:40Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T13:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-09-09T13:00:00.000Z",
"state": "resolved",
"title": "Failure in a shared authentication component caused configuration profile delivery and MDM device communication to return errors for managed Apple devices in the US and EU",
"updated_at": "2026-09-09T15:26:50.865Z",
"url": "https://stspg.io/hkqs8w01r0x6"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-04T00:22:34.767Z",
"resolved_inferred": false,
"started_at": "2026-09-03T22:05:04.116Z",
"state": "resolved",
"title": "Jamf Pro Partial Outage",
"updated_at": "2026-09-04T00:22:34.782Z",
"url": "https://stspg.io/dfwmftzscw1t"
},
{
"body": "This incident has been resolved. \nBlueprint management services for US customers are fully operational, and no further impact is expected. \n\nWe apologize for any inconvenience this may have caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T11:28:32.280Z",
"resolved_inferred": false,
"started_at": "2026-08-17T09:54:53.000Z",
"state": "resolved",
"title": "Blueprint Management Unavailable for US Customers",
"updated_at": "2026-08-17T11:28:32.305Z",
"url": "https://stspg.io/lldyp8zdm5s4"
},
{
"body": "The issue has been resolved. The Jamf Trust app will no longer be unexpectedly deactivated on devices.\n\nRemaining Customer Impact: For Jamf Trust apps that had been previously deactivated, they will need to be reactivated. Depending on deployment configuration this may be automatic or require manual reactivation.\n\nFor assistance with reactivating devices, please login to the Jamf Account portal and create a ticket (Contact Support) referencing Jamf Trust app deactivation.\n\nWhile the Jamf Trust app is deactivated, its protections \u2014 including Zero Trust Network Access (ZTNA) and content filtering \u2014 are not enforced. This affects devices on all platforms: iOS, macOS, Android, and Windows.\n\nWe apologize for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-24T16:05:40.322Z",
"resolved_inferred": false,
"started_at": "2026-07-24T08:56:43.964Z",
"state": "resolved",
"title": "Jamf Trust app deactivation affecting all customers",
"updated_at": "2026-07-24T16:05:40.339Z",
"url": "https://stspg.io/wk2qg1r5sx36"
},
{
"body": "This incident has been resolved. In the process we've reverted from version 8.16.0 to 8.15.0. Please refer to the Jamf Protect macOS Security Portal Release Notes for future updates.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-24T13:08:24.645Z",
"resolved_inferred": false,
"started_at": "2026-06-23T17:42:56.575Z",
"state": "resolved",
"title": "Jamf Protect for macOS - Degraded Performance",
"updated_at": "2026-06-24T13:08:24.661Z",
"url": "https://stspg.io/2lwmkx2vldw7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-22T12:01:13.440Z",
"resolved_inferred": false,
"started_at": "2026-06-22T11:34:03.953Z",
"state": "resolved",
"title": "Public API client management unavailable in Jamf Account integrations",
"updated_at": "2026-06-22T12:01:13.461Z",
"url": "https://stspg.io/l97l9fvwlmpm"
},
{
"body": "The service interruption with Jamf Insights (EU) has been restored. An issue with the credential rotation process prevented Jamf Insights from authenticating to customers' Jamf Pro instances. We apologize for any inconvenience. We will publish an analysis of this incident once we have completed our internal investigation.\n\nCustomer Impact: Up to 900 EU tenants were affected. During the interruption, affected customers were unable to issue MDM commands or refresh device data (including extension attributes) through Jamf Insights.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-15T17:02:46.436Z",
"resolved_inferred": false,
"started_at": "2026-06-15T13:32:34.929Z",
"state": "resolved",
"title": "Jamf Insights EU cluster unable to communicate with Jamf Pro instances \u2014 device data not refreshing for EU customers",
"updated_at": "2026-06-15T17:02:46.453Z",
"url": "https://stspg.io/g76j68nrdpq3"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T17:50:17.203Z",
"resolved_inferred": false,
"started_at": "2026-05-18T10:13:15.365Z",
"state": "resolved",
"title": "Jamf School: Degraded Performance (EU-Central)",
"updated_at": "2026-05-18T17:50:17.225Z",
"url": "https://stspg.io/nnljcrd5rrsm"
},
{
"body": "The interruption with Jamf School has been resolved. This issue effected read speed with our database. We apologize for any inconvenience.  \n\nCustomer Impact: General slowness of Jamf School application in the European cluster.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T01:57:40.913Z",
"resolved_inferred": false,
"started_at": "2026-05-14T14:54:05.880Z",
"state": "resolved",
"title": "Jamf School: Degraded Performance (EU-Central)",
"updated_at": "2026-05-15T01:57:40.928Z",
"url": "https://stspg.io/7wgg2g4sxnqn"
},
{
"body": "Full service has been restored, and we will conduct a post-incident review.\nWe appreciate your patience and apologise for any disruption caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-21T03:03:06.690Z",
"resolved_inferred": false,
"started_at": "2026-04-21T02:15:55.412Z",
"state": "resolved",
"title": "Jamf Trust / Private Access Connectivity Interruption",
"updated_at": "2026-04-21T03:03:06.708Z",
"url": "https://stspg.io/7jhf2d623fpy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T13:06:11.204Z",
"resolved_inferred": false,
"started_at": "2026-04-06T15:41:41.777Z",
"state": "resolved",
"title": "Jamf Protect Degraded Performance",
"updated_at": "2026-04-07T13:06:11.219Z",
"url": "https://stspg.io/67ck9ll375nz"
},
{
"body": "Monitoring complete. No additional issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-02T21:07:01.537Z",
"resolved_inferred": false,
"started_at": "2026-04-02T12:53:00.192Z",
"state": "resolved",
"title": "Jamf School: Degraded Performance (USE & EU)",
"updated_at": "2026-04-02T21:07:01.552Z",
"url": "https://stspg.io/2qdv5y4dbgsb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-26T21:03:55.442Z",
"resolved_inferred": false,
"started_at": "2026-03-26T14:05:48.982Z",
"state": "resolved",
"title": "Jamf Pro versions 11.24 and below - Issue with Blueprints",
"updated_at": "2026-03-26T21:03:55.456Z",
"url": "https://stspg.io/687hgz6lk409"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-26T15:52:07.418Z",
"resolved_inferred": false,
"started_at": "2026-03-26T13:42:56.605Z",
"state": "resolved",
"title": "Jamf Pro - GCC High Device Compliance Issue",
"updated_at": "2026-03-26T15:52:07.434Z",
"url": "https://stspg.io/bfm9fs0r0cpl"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T19:46:25.471Z",
"resolved_inferred": false,
"started_at": "2026-03-11T15:45:20.891Z",
"state": "resolved",
"title": "Partial Outage with Blueprints, Compliance Benchmarks, Volume Purchasing Services",
"updated_at": "2026-03-11T19:46:25.491Z",
"url": "https://stspg.io/t30kxdngb2kp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-09T17:16:00.449Z",
"resolved_inferred": false,
"started_at": "2026-03-09T13:58:21.173Z",
"state": "resolved",
"title": "Jamf Pro - Degraded Performance - us-west-2 region",
"updated_at": "2026-03-09T17:16:00.467Z",
"url": "https://stspg.io/q291x7dw0808"
},
{
"body": "Jamf Pro 11.25.2 deployment to all standard Pro instances is complete.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-09T13:32:53.648Z",
"resolved_inferred": false,
"started_at": "2026-03-07T18:39:16.206Z",
"state": "resolved",
"title": "Jamf Pro 11.25 Device Ownership Type Smart Group Membership",
"updated_at": "2026-03-09T13:32:53.669Z",
"url": "https://stspg.io/9gtlpsw7tltq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-23T11:01:19.976Z",
"resolved_inferred": false,
"started_at": "2026-02-23T06:55:20.828Z",
"state": "resolved",
"title": "Jamf School: Emailing Outage",
"updated_at": "2026-02-23T11:01:19.992Z",
"url": "https://stspg.io/2kk5rrn420gs"
},
{
"body": "This incident has been resolved. \n\nActions: A fix has been applied for notifications of App Store app flagging as sideloaded.\n\nCustomer Action Required: UEM Synchronization\nTo remediate the side-loaded app events identified during this incident, please perform a UEM sync between Jamf Security Cloud and your MDM solution. This sync will also update device risk state used by Access policies.\nTo synchronize: Navigate to Jamf Security Cloud > Integrations > UEM Connection > Settings > Actions > Synchronize\n\nIf a UEM sync was previously performed and alerts still persist, please perform a full sync again. The issue has now been fully resolved and syncing will remediate the false positive events. Alternatively, you can manually archive the specific threat in Radar > Threats view. To synchronize: Navigate to Jamf Security Cloud > Integrations > UEM Connection > Settings > Actions > Synchronize\n\nIf you have questions or need assistance, please contact Jamf Support.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-04T16:21:05.979Z",
"resolved_inferred": false,
"started_at": "2026-02-03T22:21:08.527Z",
"state": "resolved",
"title": "Threat detection notifications for App Store flagged as a sideloaded app",
"updated_at": "2026-02-04T16:21:06.000Z",
"url": "https://stspg.io/mxpn61ypd5k1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T20:04:48.668Z",
"resolved_inferred": false,
"started_at": "2026-02-01T21:39:06.325Z",
"state": "resolved",
"title": "Advisory: Jamf Trust updates on iOS/iPadOS 26.1",
"updated_at": "2026-02-03T20:04:48.685Z",
"url": "https://stspg.io/xnnp5pfglcdd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-01T08:30:53.330Z",
"resolved_inferred": false,
"started_at": "2026-01-31T14:19:27.890Z",
"state": "resolved",
"title": "JAMF Pro - Standard: 11.24.1 Upgrade for us-east-2",
"updated_at": "2026-02-01T08:30:53.350Z",
"url": "https://stspg.io/n2cfdk8cz6wg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-01T06:30:32.648Z",
"resolved_inferred": false,
"started_at": "2026-01-31T11:10:27.382Z",
"state": "resolved",
"title": "JAMF Pro - Standard: 11.24.1 Upgrade for eu-central-1",
"updated_at": "2026-02-01T06:30:32.664Z",
"url": "https://stspg.io/mn4hgsy0n17j"
},
{
"body": "The engineering team has investigated the issue, identified the root cause, and implemented a fix. The degradation should now be resolved and all systems should be fully operational.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-06T18:26:07.765Z",
"resolved_inferred": false,
"started_at": "2026-01-06T17:59:29.078Z",
"state": "resolved",
"title": "Jamf Security Cloud Console Degradation",
"updated_at": "2026-01-06T18:26:07.782Z",
"url": "https://stspg.io/bkszdzjzbfl1"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-10T03:37:15.753Z",
"resolved_inferred": false,
"started_at": "2025-12-10T01:53:28.492Z",
"state": "resolved",
"title": "Performance Degradation \u2013 SecureDNS (APAC)",
"updated_at": "2025-12-10T03:37:15.768Z",
"url": "https://stspg.io/g3mdn59nsvb0"
},
{
"body": "Actions: The intermittent outage with Jamf Auto Update has been restored. .Scaling issues identified during the course of that interruption were identified and remediated. We apologize for any inconvenience.  We will publish an analysis of this incident once we have completed our internal investigation.\n\nCustomer Impact: There should be no ongoing impact.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-09T15:24:38.296Z",
"resolved_inferred": false,
"started_at": "2025-12-08T12:14:15.783Z",
"state": "resolved",
"title": "Intermittent issue affecting retrieving the JWT for Jamf Auto Update",
"updated_at": "2025-12-09T15:24:38.320Z",
"url": "https://stspg.io/d81ndbjpv33s"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T16:36:58.773Z",
"resolved_inferred": false,
"started_at": "2025-11-18T16:09:21.791Z",
"state": "resolved",
"title": "Intermittent authentication failures when logging into Jamf Protect",
"updated_at": "2025-11-18T16:36:58.803Z",
"url": "https://stspg.io/t94tpx6tqdg2"
},
{
"body": "Our IDaaS provider has taken the necessary remediation steps and we are now observing full recovery. We are continuing to monitor this issue, however all symptoms have resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-16T21:01:10.335Z",
"resolved_inferred": false,
"started_at": "2025-11-16T20:53:00.540Z",
"state": "resolved",
"title": "Intermittent authentication failures across Jamf services",
"updated_at": "2025-11-16T21:01:10.355Z",
"url": "https://stspg.io/qj2901cc7rr5"
},
{
"body": "**Incident Summary**\u00a0**\u2013** Post-Incident Review\n\n**Detailed Root Cause Analysis Report: Device Compliance Broken in iOS Self Service 11.4.0**\n\n**Incident Start Date and Time \\(in UTC\\):**\u00a0Nov 5, 5:46 PM UTC\n\n**Incident End Date and Time \\(in UTC\\):**\u00a0Nov 6, 9:21 AM UTC\n\n**Severity: SEV2**\n\n**Duration: 15h 35m**\n\n**Impact:**\u00a0Global disruption of Microsoft Device Compliance workflow for users using iOS Self Service 11.4.0.\n\n**Summary**\n\nOn 11-05-2025 a release of iOS Self Service 11.4.0 broke the Microsoft Device Compliance workflow. Impacted users could not access resources protected by Microsoft Device Compliance policies.\n\n**Root Cause & Timeline**\n\n* **Root Cause:**\u00a0Incorrect configuration of keychain access group in production release of iOS Self Service 11.4.0\n* **Key Events:**\n\n    * November 5, 5:46 PM UTC - Self Service 11.4.0 was released\n    * November 5, 9:50 PM UTC - Issue with Device Compliance worfklow in Self Service 11.4.0 was escalated to Jamf\n    * November 6, 12:18 AM UTC - Self Service 11.4.1 was submitted to Apple for expedited review\n    * November 6, 9:21 AM UTC - Self Service 11.4.1 is available for all customers and users\n    \n\n**Business & User Impact**\n\n* Users unable to access internal company resources protected by Microsoft Device Compliance policies.\n* Affected Capabilities: Device Compliance\n\n**Gaps Identified**\n\n* Gap in automated and human-driven release testing coverage.\n\n**Remediation & Next Steps**\n\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The functionality was restored with a new release of iOS Self Service 11.4.1 that reverted the changes introduced in 11.4.0.\n\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Test automation and human-driven release test\u00a0case coverage was extended to cover the affected workflow end-to-end.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-06T14:25:36.000Z",
"resolved_inferred": false,
"started_at": "2025-11-05T23:25:42.124Z",
"state": "postmortem",
"title": "Self Service for iOS 11.4 prevents Device Compliance registration",
"updated_at": "2025-11-20T14:21:39.153Z",
"url": "https://stspg.io/lv7mp13d79ls"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-04T09:35:14.217Z",
"resolved_inferred": false,
"started_at": "2025-11-04T09:03:45.158Z",
"state": "resolved",
"title": "Issue with delivering restrictions to student\u2019s device via Teacher app.",
"updated_at": "2025-11-04T09:35:14.230Z",
"url": "https://stspg.io/9w0gb4w73pjw"
},
{
"body": "All services have been restored. We apologize for any inconvenience.\u00a0 We will publish an analysis of this incident once we have completed our internal investigation.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T21:42:28.288Z",
"resolved_inferred": false,
"started_at": "2025-10-20T09:47:10.897Z",
"state": "resolved",
"title": "Jamf: US-East-1 Disruption",
"updated_at": "2025-10-20T21:42:28.307Z",
"url": "https://stspg.io/gcy84f5m7hjf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-15T09:51:38.187Z",
"resolved_inferred": false,
"started_at": "2025-10-14T20:24:53.005Z",
"state": "resolved",
"title": "Jamf School - Degraded Performance (US)",
"updated_at": "2025-10-15T09:51:38.206Z",
"url": "https://stspg.io/bhdj0dfsrzvg"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-10T13:54:54.828Z",
"resolved_inferred": false,
"started_at": "2025-10-10T13:17:17.105Z",
"state": "resolved",
"title": "Jamf Security Cloud - group notification settings may not be saved correctly",
"updated_at": "2025-10-10T13:54:54.847Z",
"url": "https://stspg.io/bvnzllkr9crh"
},
{
"body": "The earlier issue causing increased latency for DNS requests in the ap-northeast-1 (Tokyo) region has been resolved. Performance has returned to normal and all services are operating as expected.\n\nWe will continue to monitor closely. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-02T05:28:15.937Z",
"resolved_inferred": false,
"started_at": "2025-10-02T04:14:50.918Z",
"state": "resolved",
"title": "Degraded Performance \u2013 DNS Requests and Device Enrollments in Tokyo Region",
"updated_at": "2025-10-02T05:28:15.956Z",
"url": "https://stspg.io/stspz0lnqdpr"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-01T18:21:37.909Z",
"resolved_inferred": false,
"started_at": "2025-10-01T15:25:30.377Z",
"state": "resolved",
"title": "Jamf Security Cloud activations are being processed slowly in the European core data center.",
"updated_at": "2025-10-01T18:21:37.925Z",
"url": "https://stspg.io/ck0z6npm7y4p"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-13T15:20:06.020Z",
"resolved_inferred": false,
"started_at": "2025-09-24T16:59:35.000Z",
"state": "resolved",
"title": "Jamf Insights may not display mobile devices properly.",
"updated_at": "2025-10-13T15:20:06.093Z",
"url": "https://stspg.io/p5v1stxgx7kr"
},
{
"body": "**Incident Date:** September 24, 2025\n\n**Duration:** 15 minutes\n\n**Impact:** Temporary unavailability of Jamf School services in eu-central-1\n\n**Summary and Timeline**\n\nOn September 17th, Jamf School experienced a performance degradation. To remediate and prevent recurrence, we scheduled a schema change to add a supporting index to high-concurrency table. When executed, the index creation acquired an unexpected lock that blocked concurrent application queries, resulting in a full Jamf School service interruption for eu-central-1 customers. Automated and manual monitoring triggered rapid investigation; engineers terminated the locking DDL session and service fully recovered within 15 minutes.\n\n**Root Cause & Timeline**\n\n**Root Cause:** An online index creation on a high-concurrency table resulted in a blocking table-level lock due to contention and execution plan timing. This prevented critical application queries from proceeding, causing service unavailability.\n\n**Key Events:**\n\n* 08:30 UTC \u2013 Planned schema/index change initiated\n* 08:31 UTC \u2013 Monitoring alert: elevated errors / unresponsive application\n* 08:34 UTC \u2013 Incident response bridge \\(war room\\) activated\n* 08:38 UTC \u2013 Root cause isolated: blocking lock on core table from index creation\n* 08:44 UTC \u2013 Lock cleared / blocking process stopped\n* 08:46 UTC \u2013 Services fully recovered; continued elevated monitoring initiated.\n\n**Business & User Impact**\n\n* Jamf School web console: Unavailable for 15 minutes\n* Device management \\(MDM communication\\): Temporarily degraded \\(devices unable to check in\\)\n* Scope: eu-central-1 environment only\n* Data integrity: No data loss or corruption observed\n\n**Gaps Identified**\n\n* The eu-central-1 environment exhibited higher peak concurrent activity than other regions where the same index change had already been applied successfully.\n* The change was executed during a period of high traffic in eu-central-1 region\n* Staging and prior rollout experience did not fully reproduce the eu-central-1 peak concurrency, reducing the predictive value of the pre-change assessment.  \n\n**Remediation Items & Next Steps**\n\n* The status page was updated to reflect the outage and ensure customer awareness \u2013 Complete\n* Implement detailed change risk assessment for all database changes \\(even those identified as low risk\\).\n* Add pre-change load/lock simulation harness \\(prod-like concurrency\\)\n* Enforce execution windows for high-risk database changes \\(off-peak / maintenance window\\)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-24T08:52:01.139Z",
"resolved_inferred": false,
"started_at": "2025-09-24T08:43:40.674Z",
"state": "postmortem",
"title": "Jamf School Outage - eu-central-1",
"updated_at": "2025-09-29T07:24:00.778Z",
"url": "https://stspg.io/nbjvhwl3sbnk"
},
{
"body": "Between\u202fWed, Sept 10, 22:05 UTC and\u202fFri, Sept 19, 22:05 UTC, customers may have experienced unreported service degradation for\u202fJamf Protect's reporting and forwarding capabilities via JamfCloud. The impacts to the degraded service were not fully understood until now. We're improving monitoring to better detect and surface hidden impacts going forward. \n\nDuring this time window, affected customers may have experienced a lower volume of reported events and telemetry. On-device protections including Threat Prevention, Advanced Threat Controls, Device Controls, and Tamper Prevention remained effective during this time.  \n \nThe underlying issue was resolved, and the service has been stable since Fri, Sept 19, 22:05 UTC.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-19T22:00:00.000Z",
"resolved_inferred": false,
"started_at": "2025-09-19T22:00:00.000Z",
"state": "resolved",
"title": "Jamf Protect Reporting and Forwarding Degradation",
"updated_at": "2025-10-02T18:23:25.167Z",
"url": "https://stspg.io/b8sqp4zlv9cm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-18T10:29:27.927Z",
"resolved_inferred": false,
"started_at": "2025-09-18T08:10:57.548Z",
"state": "resolved",
"title": "Jamf School Performance",
"updated_at": "2025-09-18T10:29:27.946Z",
"url": "https://stspg.io/bp6hdw7n0v8w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-16T16:00:14.189Z",
"resolved_inferred": false,
"started_at": "2025-09-16T14:09:58.190Z",
"state": "resolved",
"title": "Self Hosting customers who integrate with US Government sovereign cloud Device Compliance",
"updated_at": "2025-09-16T16:00:14.213Z",
"url": "https://stspg.io/wq4mn9sl6q4f"
},
{
"body": "Issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-04T17:06:42.980Z",
"resolved_inferred": false,
"started_at": "2025-09-04T11:44:14.301Z",
"state": "resolved",
"title": "Jamf School: Degraded Performance (EU-Central)",
"updated_at": "2025-09-04T17:06:43.002Z",
"url": "https://stspg.io/c9cdzyc425cc"
}
]
}