{
"vendor": "Jitterbit",
"slug": "jitterbit",
"platform": "statuspage",
"status_url": "https://trust.jitterbit.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T20:52:42.286Z",
"resolved_inferred": false,
"started_at": "2026-09-02T20:23:46.086Z",
"state": "resolved",
"title": "NA Harmony (East): Degraded Performance",
"updated_at": "2026-09-02T20:52:42.303Z",
"url": "https://stspg.io/5ptyhqscnz18"
},
{
"body": "Service has recovered. We will continue to monitor.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-21T19:08:25.430Z",
"resolved_inferred": false,
"started_at": "2026-07-21T18:49:16.013Z",
"state": "resolved",
"title": "Cloud Agent degradation causing API timeout",
"updated_at": "2026-07-21T19:08:25.445Z",
"url": "https://stspg.io/sg6zfk6xnglr"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-24T15:28:00.522Z",
"resolved_inferred": false,
"started_at": "2026-06-24T13:04:20.113Z",
"state": "resolved",
"title": "Some Scheduled Operations not being executed in EMEA SCAG",
"updated_at": "2026-06-24T15:28:00.537Z",
"url": "https://stspg.io/wyh2lknxw3pm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-13T11:10:29.646Z",
"resolved_inferred": false,
"started_at": "2026-06-12T18:37:23.435Z",
"state": "resolved",
"title": "LATAM: Wevo iPaaS Degradation",
"updated_at": "2026-06-13T11:10:29.664Z",
"url": "https://stspg.io/83jk1hctvsp2"
},
{
"body": "|  |  |\n| --- | --- |\n| Product | Jitterbit iPaaS |\n| Issue | Jitterbit iPaaS degradation that caused operations to fail or be delayed. |\n| Impact | Major |\n| Services Impacted | The outage affected multiple services impacting APIs and operations. |\n| Location | North America \\(NA\\) |\n| Problem Description | The issue was caused by a widespread issue with an upstream provider that degraded Jitterbit services. |\n| Timeline of Events \\(UTC\\) | Between 00:25 and 04:00 UTC, May 8, 2026 |\n| Root Cause | An upstream provider experienced an issue, resulting in the degradation of one of the availability zones. |\n| Action | Immediate Action: To restore functionality, we promptly transitioned services from the affected availability zone to alternate healthy zones. However, during this transition there was a backlog in processing that caused delays. Strategic Action: Conduct an investigation into accelerating the processing of queue backlogs during service transitions Additional alerting on queue backlogs |",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T05:25:45.658Z",
"resolved_inferred": false,
"started_at": "2026-05-08T02:21:33.128Z",
"state": "postmortem",
"title": "NA Harmony (East): Degraded Performance",
"updated_at": "2026-05-08T20:06:31.104Z",
"url": "https://stspg.io/7x7cv50w9y4j"
},
{
"body": "| **Root Cause Analysis** |  |\n| --- | --- |\n| **Product** | Harmonhy iPaaS |\n| **Issue** | Degraded performance within Jitterbit iPaaS product, which resulted in delayed or failed operation executions. |\n| **Impact** | Major |\n| **Service Impact** | This outage affected running operations where the status was delayed. |\n| **Location** | EMEA |\n| **Problem Description** | Jitterbit identified a delay in its logging and status system. This caused some operations to appear stuck in 'submitted,' which blocked scheduled operations that were waiting for the previous step to finish. |\n| **Timeline of Events \\(UTC\\)** | Intermittent between 09:20 and 15:10 UTC, April 16, 2026 |\n| **Root Cause** | Increased data volume caused by a looping event that slowed status update frequency, causing a cascade of issues across several logging system components. |\n| **Action** | Immediate Action: Removed offending looping events that put undue strain on logging and status systems.  \n Strategic Action:  \n Deploy safeguards to prevent similar surges.\u00a0 Implement Read/Write separation to ensure high-volume read traffic does not contend with or degrade operation runtimes. Track non-terminal operation counts to identify and alert on processing delays in real-time. |",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-16T16:46:49.169Z",
"resolved_inferred": false,
"started_at": "2026-04-16T13:42:23.977Z",
"state": "postmortem",
"title": "EMEA Harmony (West): Degraded Performance - Delayed Operation Logs",
"updated_at": "2026-04-16T21:10:08.631Z",
"url": "https://stspg.io/fq0h0ttypsr7"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T14:26:54.887Z",
"resolved_inferred": false,
"started_at": "2026-04-15T13:22:10.098Z",
"state": "resolved",
"title": "LATAM: Wevo iPaaS Degradation",
"updated_at": "2026-04-15T14:26:54.902Z",
"url": "https://stspg.io/sdtlcbvlytln"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-09T16:05:35.731Z",
"resolved_inferred": false,
"started_at": "2026-04-09T14:35:08.147Z",
"state": "resolved",
"title": "Missing API Logs",
"updated_at": "2026-04-09T16:05:35.749Z",
"url": "https://stspg.io/vg0yky4j790p"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-27T22:08:58.981Z",
"resolved_inferred": false,
"started_at": "2026-02-26T17:17:31.192Z",
"state": "resolved",
"title": "Harmony SAML authentication",
"updated_at": "2026-02-27T22:08:59.002Z",
"url": "https://stspg.io/ydf4zxml72m8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T21:01:50.018Z",
"resolved_inferred": false,
"started_at": "2026-01-28T20:22:42.711Z",
"state": "resolved",
"title": "LATAM: Wevo iPaaS Degradation",
"updated_at": "2026-01-28T21:01:50.035Z",
"url": "https://stspg.io/546vnc7703rp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-14T18:03:48.713Z",
"resolved_inferred": false,
"started_at": "2025-11-14T15:02:45.679Z",
"state": "resolved",
"title": "NA eiCloud API : Degraded Performance",
"updated_at": "2025-11-14T18:03:48.728Z",
"url": "https://stspg.io/g9z65jtwqmg7"
},
{
"body": "**Product:** Jitterbit iPaaS\n\n**Issue:** There was an issue impacting Jitterbit iPaaS in EMEA that impaired services for some customers.\n\n**Impact:** Major \n\n**Services Impacted:** This outage affected services across EMEA. Customers were unable to log in, and running of operations was impacted, including failures of API invocations on the API Manager.\n\n**Location:** EMEA\n\n**Problem Description**  \nOur high-availability \\(HA\\) messaging system experienced an outage. The primary server experienced a memory capacity issue.  The process stayed active and, therefore, did not fail-over. This prevented the backup server from fully taking over, causing a communication breakdown between microservices.\n\n**Timeline of Events \\(UTC\\)**  \n2025-11-14 08:36 - Messaging Broker 1 goes OOM and Broker 2 is promoted  \n2025-11-14 10:04 - Harmony Rest Service goes out of service  \n2025-11-14 10:41 - Broker 1 rebooted, service restored  \n2025-11-14 10:43 - Harmony Rest Service restored\n\n**Root Cause**  \nMemory Exhaustion: The primary Message Broker experienced an Out of Memory \\(OOM\\) condition due to the exhaustion of its heap memory, leading to resource depletion and service degradation.  \nHA Failover Failure: Although the system was in a degraded state, the primary broker's process did not completely fail or terminate. This state prevented the high-availability \\(HA\\) mechanism from successfully triggering the expected failover, leaving the backup server unable to assume the primary role and restore message communication between microservices.\n\n**Action**\n\nImmediate Action:  \nThe server was restarted, and the available memory \\(heap space\\) was increased.\n\nStrategic Action:  \nImplement a process to ensure the backup server successfully takes over immediately in the event of memory exhaustion.  \nImplement a tighter and deeper alerting for the messaging system focused on resource exhaustion and HA status.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-14T11:54:58.444Z",
"resolved_inferred": false,
"started_at": "2025-11-14T10:21:38.499Z",
"state": "postmortem",
"title": "EMEA Outage",
"updated_at": "2025-11-14T17:33:53.281Z",
"url": "https://stspg.io/jzrp857k60vz"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-14T00:19:47.559Z",
"resolved_inferred": false,
"started_at": "2025-11-13T18:12:30.841Z",
"state": "resolved",
"title": "eiCloud UI/API (NA Region): Degraded Performance",
"updated_at": "2025-11-14T00:19:47.574Z",
"url": "https://stspg.io/10ld8653s76f"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-13T00:50:20.147Z",
"resolved_inferred": false,
"started_at": "2025-11-12T20:56:58.000Z",
"state": "resolved",
"title": "eiCloud API Gateway (NA Region): Degraded Performance",
"updated_at": "2025-11-13T00:50:20.165Z",
"url": "https://stspg.io/qz5dq2sqdqd2"
},
{
"body": "This incident is resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T22:06:12.901Z",
"resolved_inferred": false,
"started_at": "2025-10-20T18:32:20.616Z",
"state": "resolved",
"title": "Harmony iPaaS: JitterbitMQ slowness in NA (North America)",
"updated_at": "2025-10-20T22:06:12.918Z",
"url": "https://stspg.io/gv8sm7cjv5tw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T22:00:35.198Z",
"resolved_inferred": false,
"started_at": "2025-10-20T16:54:43.263Z",
"state": "resolved",
"title": "LATAM: Wevo iPaaS slowness when turning integrations (Flow) to ON state",
"updated_at": "2025-10-20T22:00:35.216Z",
"url": "https://stspg.io/tvlbjw2k7zt8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-16T03:31:50.814Z",
"resolved_inferred": false,
"started_at": "2025-09-16T01:12:56.781Z",
"state": "resolved",
"title": "LATAM: Wevo iPaaS Degradation",
"updated_at": "2025-09-16T03:31:50.829Z",
"url": "https://stspg.io/n9nb01x2vpbm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-12T15:41:45.098Z",
"resolved_inferred": false,
"started_at": "2025-09-12T15:24:46.321Z",
"state": "resolved",
"title": "LATAM: Wevo iPaaS unresponsive for VIVO Internet Provider",
"updated_at": "2025-09-12T15:41:45.114Z",
"url": "https://stspg.io/wkqq4hf7qd1k"
},
{
"body": "This incident has been resolved. The backlog of Flow Execution logs has been fully processed, and the system has returned to normal processing times.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-13T13:29:50.601Z",
"resolved_inferred": false,
"started_at": "2025-08-13T12:10:29.993Z",
"state": "resolved",
"title": "LATAM: Wevo iPaaS is facing slowness during execution logs processing",
"updated_at": "2025-08-13T13:29:50.615Z",
"url": "https://stspg.io/lv0sph2n39gw"
}
]
}