{
"vendor": "Kore.ai",
"slug": "kore-ai",
"platform": "statuspage",
"status_url": "https://status.kore.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-16T12:56:32.340+05:30",
"resolved_inferred": false,
"started_at": "2026-09-16T11:28:35.671+05:30",
"state": "resolved",
"title": "Investigating  Partial Outage on UAE Instance",
"updated_at": "2026-09-16T12:56:32.369+05:30",
"url": "https://stspg.io/lsp9v09y7kqr"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T16:58:36.568+05:30",
"resolved_inferred": false,
"started_at": "2026-09-15T16:16:41.142+05:30",
"state": "resolved",
"title": "Partial Outage \u2013 EU Instance",
"updated_at": "2026-09-15T16:58:36.587+05:30",
"url": "https://stspg.io/d38rz0j5h68c"
},
{
"body": "We would like to inform you that some issues are being reported during the switchover of the US AZ region. Our DevOps team is actively working to resolve them and requires an additional two hours to complete the process.\n\nAs this is a blue-green deployment, current live traffic will not be impacted, and existing services will continue to operate normally throughout this period.\n\nTo ensure a smooth and reliable rollout, we are extending the deployment window while these issues are addressed.\n\nRevised Completion Window: 18:30 IST\n\nWe apologize for any inconvenience and appreciate your patience as we work to restore normal operations.\n\nWe will share further updates as the switchover progresses.",
"first_seen": "2026-09-13T12:30:53Z",
"impact": "maintenance",
"last_seen": "2026-09-13T12:30:53Z",
"resolved_at": "2026-09-14T12:29:13Z",
"resolved_inferred": true,
"started_at": "2026-09-13T13:30:00.000+05:30",
"state": "maintenance",
"title": "XO Platform Release (10.29.1/11.28.1) /XO Contact Center (v3.28.1) - US Central Region",
"updated_at": "2026-09-13T16:19:58.610+05:30",
"url": "https://stspg.io/k0m3ljy5k5r7"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "maintenance",
"last_seen": "2026-09-12T12:30:15Z",
"resolved_at": "2026-09-13T12:30:53Z",
"resolved_inferred": true,
"started_at": "2026-09-12T18:00:00.000+05:30",
"state": "maintenance",
"title": "JP REGION: [ARTEMIS v1.6.2] Agent Platform v2 Production Patch:  12-SEP-2026",
"updated_at": "2026-09-12T18:00:07.399+05:30",
"url": "https://stspg.io/z8hpmbd2hcc4"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "maintenance",
"last_seen": "2026-09-11T12:29:42Z",
"resolved_at": "2026-09-12T12:30:15Z",
"resolved_inferred": true,
"started_at": "2026-09-11T18:00:00.000+05:30",
"state": "maintenance",
"title": "JP REGION: [ARTEMIS v1.6.1] Agent Platform v2 Production Patch:  11-SEP-2026",
"updated_at": "2026-09-11T18:00:09.223+05:30",
"url": "https://stspg.io/czh5413yd7wh"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-08T12:29:58Z",
"impact": "maintenance",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-09-09T12:30:34Z",
"resolved_inferred": true,
"started_at": "2026-09-08T17:00:00.000+05:30",
"state": "maintenance",
"title": "[ARTEMIS v1.6.0] Agent Platform v2 Production Deployment - 08-SEP-2026",
"updated_at": "2026-09-08T17:00:07.849+05:30",
"url": "https://stspg.io/qxm0k0xnk9s1"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-07T12:26:33Z",
"impact": "maintenance",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2026-09-08T12:29:58Z",
"resolved_inferred": true,
"started_at": "2026-09-07T17:12:00.000+05:30",
"state": "maintenance",
"title": "[AGENT PLATFORM] Hot fix upon v1.8.9 Release - US Region",
"updated_at": "2026-09-07T17:12:10.689+05:30",
"url": "https://stspg.io/qnmvd0pgpbgt"
},
{
"body": "This is to keep the Kore users updated that an incident at OpenAI may have impacted your operations on Kore apps. This incident reportedly caused degraded performance of several Codex and OpenAI components.\nAs notified by OpenAI, incident started at Sep 3, 2026, 10:43 AM EST and was resolved around Sep 3, 2026, 12:55 PM EST.\n\nFor further details, please see https://status.openai.com/incidents/01M1KWEDH417T2CF44YYHZDFCR",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T22:30:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-09-03T22:30:00.000+05:30",
"state": "resolved",
"title": "OpenAI (Third-party) incident notification: Possible impact on Kore apps",
"updated_at": "2026-09-04T00:58:06.497+05:30",
"url": "https://stspg.io/xfksrtwxz0bq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-30T12:20:43.459+05:30",
"resolved_inferred": false,
"started_at": "2026-08-30T12:10:31.928+05:30",
"state": "resolved",
"title": "Investigating Issue with XO Platform on IND Instance.",
"updated_at": "2026-08-30T12:20:43.477+05:30",
"url": "https://stspg.io/l34clvny0377"
},
{
"body": "On August 29, 2026, at approximately 2:30 PM IST / 4:00 AM EST, our US SaaS customers may have experienced difficulty accessing the service or receiving Dialog GPT response chunks following the UXO/XO11 version 11.28.0 release.\n\nOur team promptly identified the issue and worked to restore normal service. \n\nWe apologize for any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-29T14:30:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-08-29T14:30:00.000+05:30",
"state": "resolved",
"title": "Resolved Incident Update with XO11/UXO Dialog GPT Responses Delay on US Instance",
"updated_at": "2026-08-29T20:16:08.226+05:30",
"url": "https://stspg.io/k94p1qcc7hkw"
},
{
"body": "The incident has been resolved. \nWe will continue to monitor the system\u2019s behavior to ensure ongoing stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-28T13:17:00.188+05:30",
"resolved_inferred": false,
"started_at": "2026-08-28T12:52:23.353+05:30",
"state": "resolved",
"title": "Investigating issues with XO Platform on US Region",
"updated_at": "2026-08-28T13:17:00.207+05:30",
"url": "https://stspg.io/6fnvw622qx01"
},
{
"body": "Dear User,\n\nWe observed intermittent bot response issues and performance degradation affecting our US Azure West instance between 6:10 PM and 6:50 PM IST (8:40 AM and 9:20 AM ET).\n\nThe issue was identified and has been resolved. Service performance has returned to normal.\n\nWe apologize for any inconvenience caused and appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T18:50:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-08-26T18:50:00.000+05:30",
"state": "resolved",
"title": "Intermittent Bot Response and Performance Degradation observed on Azure West US Instance",
"updated_at": "2026-08-26T19:02:26.853+05:30",
"url": "https://stspg.io/3z3f3w1vslv8"
},
{
"body": "Resolved \u2013 Intermittent Call Drops\n\nBetween 9:44 PM IST (12:14 PM EST) and 10:31 PM IST (1:01 PM EST) on August 18, 2026, we observed intermittent call drops associated with 487 \u2013 Request Terminated errors. The issue may have affected a subset of bots during this period. \n\nOur teams promptly investigated and resolved the issue. No further occurrences have been observed since 10:31 PM IST (1:01 PM EST).\n\nWe apologize for any inconvenience caused. We are continuing to monitor the platform to ensure stability and will provide further updates if necessary.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T21:44:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-08-18T21:44:00.000+05:30",
"state": "resolved",
"title": "US Region - Voice Gateway - Intermittent incoming call drops observed for around 45 minutes duration",
"updated_at": "2026-08-19T01:43:58.416+05:30",
"url": "https://stspg.io/dws1kg2d1lj8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-10T19:25:23.309+05:30",
"resolved_inferred": false,
"started_at": "2026-08-10T18:24:14.260+05:30",
"state": "resolved",
"title": "Service Disruption on our DE Region with XO10/XO11",
"updated_at": "2026-08-11T22:07:49.551+05:30",
"url": "https://stspg.io/7dy86yy7fsjn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-07T07:03:04.113+05:30",
"resolved_inferred": false,
"started_at": "2026-08-07T06:05:43.852+05:30",
"state": "resolved",
"title": "Investigating \u2013 Voice Calling Issue (US Instance)",
"updated_at": "2026-08-07T07:03:04.130+05:30",
"url": "https://stspg.io/8jf1t575gcc4"
},
{
"body": "We identified an issue affecting the JP region, where a few of customers experienced difficulties logging in to XOCC. A fix has been implemented, and the service has been restored. We are currently monitoring the environment to ensure continued stability.\n\nWe sincerely apologize for the inconvenience caused and appreciate your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T09:00:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-07-29T09:00:00.000+05:30",
"state": "resolved",
"title": "Login issue with XOCC on JP Region",
"updated_at": "2026-07-29T10:22:16.365+05:30",
"url": "https://stspg.io/x6k79kpr6rvt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-28T10:33:04.565+05:30",
"resolved_inferred": false,
"started_at": "2026-07-28T09:22:00.389+05:30",
"state": "resolved",
"title": "AU region with Degraded Bot Responses specific to Website Crawl and Document Knowledge Sources with XO11",
"updated_at": "2026-07-28T10:33:04.584+05:30",
"url": "https://stspg.io/8tl62cl7jx82"
},
{
"body": "Dear User,\n\nWe would like to inform you that we are aware of an ongoing incident impacting the Azure West US region.\n\nCustomers using Azure AI Speech Services hosted in the US West region may experience intermittent connectivity issues, increased latency, or difficulties accessing the services.\n\nThe issue started at 14:44 UTC on 23 July 2026. \nThe impact may include connectivity failures and degraded performance for services hosted within the Azure West US region.\n\nMicrosoft has identified a potential trigger and is actively working on mitigation by isolating impacted devices and redirecting traffic to healthier infrastructure. Their teams are closely monitoring the recovery progress and assessing customer impact.\n\nFor the latest updates, please refer to the Microsoft Azure Service Health Status page:\nhttps://azure.status.microsoft/en-gb/status",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T20:30:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-07-23T20:30:00.000+05:30",
"state": "resolved",
"title": "Connectivity Issues in Azure West US Region",
"updated_at": "2026-07-24T00:35:37.829+05:30",
"url": "https://stspg.io/gnlr1jqpj9wx"
},
{
"body": "The issue is now resolved. Thank You for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T21:30:12.621+05:30",
"resolved_inferred": false,
"started_at": "2026-07-22T21:10:20.221+05:30",
"state": "resolved",
"title": "US SaaS - Issue observed with Search Assist",
"updated_at": "2026-07-22T21:30:12.639+05:30",
"url": "https://stspg.io/pf2c44gdsjf6"
},
{
"body": "We are notifying you that our Developer Portal (https://developer.kore.ai) experienced a service disruption on 16 July 2026 from 8:30 AM IST to 9:27 AM IST, lasting approximately 56 minutes.\n\nDuring this period, the Developer Portal, including access to product documentation, was unavailable.\n\nThe service has since been fully restored, and the Developer Portal is now operating normally.\n\nWe sincerely apologize for the inconvenience this may have caused and appreciate your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T08:30:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-07-16T08:30:00.000+05:30",
"state": "resolved",
"title": "Kore.ai Developer Portal Accessibility Issue",
"updated_at": "2026-07-16T14:57:13.849+05:30",
"url": "https://stspg.io/wpsjwvgryn0d"
},
{
"body": "We observed intermittent performance degradation on the UAE Instance between 07:39 PM IST and 08:06 PM IST (06:09 PM GST and 06:36 PM GST, UAE Time).\n\nThe issue was identified by our teams and mitigation actions have been applied. \nService performance has since stabilized, and we continue to monitor the environment closely to ensure normal operations.\n\nWe apologize for any inconvenience caused and will provide further updates if necessary.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-13T21:26:53.640+05:30",
"resolved_inferred": false,
"started_at": "2026-07-13T21:26:53.591+05:30",
"state": "resolved",
"title": "Investigating Performance Degradation \u2013 UAE Instance",
"updated_at": "2026-07-13T21:27:03.820+05:30",
"url": "https://stspg.io/577r3vzn89m6"
},
{
"body": "This is to notify the users of the UAE region that their apps or bots may have faced intermittent issues like sporadic response failures or call drops in the UAE region.\n\nIncident lasted for approximately 28 minutes  between Wed Jul 1, 2026 2:44 PM EST to Wed, Jul 1, 2026 3:12 PM EST.\n\nThis incident was internally identified by our proactive monitoring. \n\nNote - There is no outage right now and the alert has recovered. We are continuing to monitor the environment.\n\nWe sincerely apologize for any inconvenience caused and thank you for your continued trust in us.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T09:44:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-07-02T01:05:07.518+05:30",
"state": "resolved",
"title": "UAE Region - Intermittent response drops were obeserved for some time.",
"updated_at": "2026-07-02T01:08:36.054+05:30",
"url": "https://stspg.io/n6kbvj0yms49"
},
{
"body": "The issue impacting inbound and outbound calling services through the Kore Voice Gateway in the Japan region has been resolved. No further issues have been observed by our monitoring systems or reported by customers during the extended monitoring period.\n\nWe appreciate your patience, cooperation, and understanding throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T16:56:04.249+05:30",
"resolved_inferred": false,
"started_at": "2026-07-01T13:46:33.447+05:30",
"state": "resolved",
"title": "Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption",
"updated_at": "2026-07-02T16:56:04.269+05:30",
"url": "https://stspg.io/sqsr6czj7kxg"
},
{
"body": "This incident has been resolved at 11:45 AM IST.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T14:57:26.365+05:30",
"resolved_inferred": false,
"started_at": "2026-07-01T11:47:40.430+05:30",
"state": "resolved",
"title": "Intermittent Issues Affecting App/Bot Training on JP Search Instance",
"updated_at": "2026-07-01T14:57:26.384+05:30",
"url": "https://stspg.io/3rszygljttn2"
},
{
"body": "The partial service disruption was observed for a brief period again, affecting inbound and outbound calling on the Kore Voice Gateway service in the Japan region, which has now been resolved. Customer validations have confirmed that services are operating normally, and no further issues have been reported during the monitoring period.\n\nOur teams will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to restore the service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T11:30:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-07-01T11:30:00.000+05:30",
"state": "resolved",
"title": "Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption",
"updated_at": "2026-07-01T13:07:59.500+05:30",
"url": "https://stspg.io/xbjqdpzqhgjv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T13:53:39.729+05:30",
"resolved_inferred": false,
"started_at": "2026-07-01T11:20:43.695+05:30",
"state": "resolved",
"title": "Intermittent Issues Affecting Analytics on IND Instance",
"updated_at": "2026-07-01T13:53:39.744+05:30",
"url": "https://stspg.io/j6ky582zcctn"
},
{
"body": "The partial service disruption affecting inbound and outbound calling on the Kore Voice Gateway service in the Japan region has been resolved. Customer validations have confirmed that services are operating normally, and no further issues have been reported during the monitoring period.\n\nOur teams will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to restore the service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T09:56:00.029+05:30",
"resolved_inferred": false,
"started_at": "2026-07-01T08:44:56.015+05:30",
"state": "resolved",
"title": "Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption",
"updated_at": "2026-07-01T09:56:00.063+05:30",
"url": "https://stspg.io/gv6jkd6scvjq"
},
{
"body": "This incident has been now resolved. Our team will continue to monitor to ensure the stability of the services.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-01T06:59:30.714+05:30",
"resolved_inferred": false,
"started_at": "2026-07-01T06:40:20.528+05:30",
"state": "resolved",
"title": "Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption",
"updated_at": "2026-07-01T06:59:30.732+05:30",
"url": "https://stspg.io/3s0physqp4h4"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-30T23:10:40.130+05:30",
"resolved_inferred": false,
"started_at": "2026-06-30T22:47:03.009+05:30",
"state": "resolved",
"title": "US Central Region - Call recording availability is impacted",
"updated_at": "2026-06-30T23:10:40.146+05:30",
"url": "https://stspg.io/ls23nqlpwkz3"
},
{
"body": "This is to keep our users updated that we observed a brief partial service disruption on Standalone SearchAI on our US region between Thu, Jun 25, 2026 4:52:09 PM EST and Thu, Jun 25, 2026 5:00:26 PM EST.\nSome search integration calls may have failed during this time.\nWe sincerely apologize for the inconvenience caused due to this brief partial service disruption",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-26T02:45:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-06-26T02:45:00.000+05:30",
"state": "resolved",
"title": "US Region (Standalone SearchAI) - Brief intermittent service disruptions observed on Standalone SearchAI apps",
"updated_at": "2026-06-26T02:58:39.225+05:30",
"url": "https://stspg.io/fm2fzyt2bb1b"
},
{
"body": "We would like to report an incident that we observed with AI for Process product on 11 June between 4:40 AM IST and 1:49 PM IST. The automation executions were impacted. On successful resolution of the incident, the automations resumed.\nWe deeply apologize for the inconvenience caused by this incident to our AI4P users and customers. We are doing everything we can to avoid any recurrence of such incidents.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T14:10:00.000+05:30",
"resolved_inferred": false,
"started_at": "2026-06-11T14:10:00.000+05:30",
"state": "resolved",
"title": "US Region - AI for Process (AI4P) service disruption",
"updated_at": "2026-06-13T02:53:10.463+05:30",
"url": "https://stspg.io/12hpgfjs3jrm"
},
{
"body": "Microsoft has confirmed that the issue has been mitigated.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T10:44:47.677+05:30",
"resolved_inferred": false,
"started_at": "2026-06-11T09:28:08.456+05:30",
"state": "resolved",
"title": "Azure OpenAI Service Degradation \u2013 GPT\u20114.1 Mini 5XX Errors and Latency Across Multiple Regions",
"updated_at": "2026-06-11T10:44:47.695+05:30",
"url": "https://stspg.io/k7z09spw31s5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-11T06:32:22.179+05:30",
"resolved_inferred": false,
"started_at": "2026-06-11T05:56:17.522+05:30",
"state": "resolved",
"title": "Experiencing Outage with Kore.ai Agent Platform On US Region",
"updated_at": "2026-06-11T06:32:22.203+05:30",
"url": "https://stspg.io/v71s14m9bc55"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-06T00:37:24.344+05:30",
"resolved_inferred": false,
"started_at": "2026-06-05T23:08:56.521+05:30",
"state": "resolved",
"title": "Kore.ai is Investigating on the Issue with Standalone SearchAI  Causing No Search Results Across Chat and Voice Agents with US Region",
"updated_at": "2026-06-06T00:37:24.360+05:30",
"url": "https://stspg.io/stcry9934s8c"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T19:33:56.447+05:30",
"resolved_inferred": false,
"started_at": "2026-06-05T07:23:09.651+05:30",
"state": "resolved",
"title": "Investigating issues with Agent Platform on the JP Instance.",
"updated_at": "2026-06-05T19:33:56.460+05:30",
"url": "https://stspg.io/ggjvl93csrtd"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T07:37:40.309+05:30",
"resolved_inferred": false,
"started_at": "2026-06-04T07:00:28.000+05:30",
"state": "resolved",
"title": "Investigating issues with XO 10 Platform on the UAE Instance.",
"updated_at": "2026-06-04T08:16:59.023+05:30",
"url": "https://stspg.io/6p749r5shz9x"
},
{
"body": "The incident at Azure\u2019s end stands resolved as per https://azure.status.microsoft/en-gb/status.\nWe are resolving this incident as it was created with the intention to make our users and subscribers aware of this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-30T03:50:02.074+05:30",
"resolved_inferred": false,
"started_at": "2026-05-29T20:59:42.084+05:30",
"state": "resolved",
"title": "US Region - Dialog GPT Response Latency observed for Customer using MS Azure Open AI",
"updated_at": "2026-05-30T03:50:02.090+05:30",
"url": "https://stspg.io/zr7kmtndj2hq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-22T03:11:49.150+05:30",
"resolved_inferred": false,
"started_at": "2026-05-22T02:25:39.362+05:30",
"state": "resolved",
"title": "US Region - AI4Work is experiencing intermittent service disruptions",
"updated_at": "2026-05-22T03:11:49.166+05:30",
"url": "https://stspg.io/gv7krxxy0f06"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-21T23:51:05.607+05:30",
"resolved_inferred": false,
"started_at": "2026-05-21T23:01:48.711+05:30",
"state": "resolved",
"title": "US Region - Degraded performance of analytics dashboard observed on XO11.",
"updated_at": "2026-05-21T23:51:05.629+05:30",
"url": "https://stspg.io/s0jqvps4cjsy"
},
{
"body": "We'd like to let you know that the fix has been implemented and validated from our end.\nThe issue is now resolved. We really appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-21T19:23:29.645+05:30",
"resolved_inferred": false,
"started_at": "2026-05-21T18:34:38.509+05:30",
"state": "resolved",
"title": "US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module",
"updated_at": "2026-05-21T19:23:29.663+05:30",
"url": "https://stspg.io/y0zvc9x7cr3y"
},
{
"body": "The incident has ben resolved now. We will continuing to monitor the situation at our end.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-20T02:25:29.770+05:30",
"resolved_inferred": false,
"started_at": "2026-05-20T01:44:18.612+05:30",
"state": "resolved",
"title": "US Region - Analytics dashboard - XO10 and XO11 - Data not loading for May 18th onwards",
"updated_at": "2026-05-20T02:25:29.785+05:30",
"url": "https://stspg.io/1g5mkpbzlqd7"
},
{
"body": "This incident has now been resolved. Our team will continue to monitor to avoid any further disriptions",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T23:16:02.639+05:30",
"resolved_inferred": false,
"started_at": "2026-05-18T20:42:45.000+05:30",
"state": "resolved",
"title": "US Region - XO10 - Search AI integrations - Partial service disruption",
"updated_at": "2026-05-18T23:16:02.657+05:30",
"url": "https://stspg.io/lyzdv4w2jj06"
},
{
"body": "Update - The issue with the dashboard should be resolved now. We will continue to monitor from our end as well.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-15T23:56:45.898+05:30",
"resolved_inferred": false,
"started_at": "2026-05-15T20:31:55.386+05:30",
"state": "resolved",
"title": "US Region - Degraded performance of analytics dashboard observed across XO10 and XO11.",
"updated_at": "2026-05-15T23:56:45.911+05:30",
"url": "https://stspg.io/mzd1mfzk50tp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T08:04:53.887+05:30",
"resolved_inferred": false,
"started_at": "2026-05-08T05:44:10.000+05:30",
"state": "resolved",
"title": "US region - Kore voice gateway - partial service disruption",
"updated_at": "2026-05-08T08:04:53.906+05:30",
"url": "https://stspg.io/97lyxhtxjvlk"
},
{
"body": "Dear Users,\n\nWe would like to inform you about a network connectivity issue identified during a recent incident triage involving access to our platform \\( XO 11 US Instance\\) through the AWS Global Accelerator \\(GA\\) service.\n\nTo ensure continued platform availability and avoid any potential service disruption, we have temporarily rerouted traffic directly through our Application Load Balancers \\(ALBs\\) by bypassing the AWS Global Accelerator layer.\n\n### Potential Impact\n\nCustomers who have whitelisted the previously provided static IP addresses within their enterprise networks may experience connectivity issues as a result of this change.    \nThis is because ALBs use dynamically assigned IP addresses rather than static ones.\n\n### Recommended Action\n\nTo help avoid any interruption in service access, we kindly request customers to temporarily:\n\n* Whitelist the domain: `platform.kore.ai` within their enterprise network\n* Remove the existing static IP-based restrictions until further notice\n\nPreviously shared static IPs:\n\n* `166.117.119.104`\n* `166.117.234.93`\n\n### Next Steps\n\nOur engineering and DevOps team is actively working with AWS to isolate and resolve the underlying issue as soon as possible.    \nOnce the issue is resolved, we will share updated guidance along with any revised IP details, if applicable.\n\nWe sincerely apologize for any inconvenience this may cause and appreciate everyone\u2019s patience, understanding, and cooperation while we work toward a resolution.\n\n\u200c\n\n**Closure Update at 12:10 PM IST:**  \n  \nWe would like to share an update regarding the earlier network connectivity issue affecting access to the XO 11 US Instance through the AWS Global Accelerator \\(GA\\) service.\n\nThe Service Provider team has confirmed that the issue with the AWS Global Accelerator \\(GA\\) service has now been resolved. Following this confirmation, traffic has been successfully routed back through the Global Accelerator service.\n\nAt this time, platform services are operating normally.\n\nCustomers who had temporarily modified their network configurations or removed static IP restrictions as part of the earlier advisory may continue with the current configuration until further guidance is shared by our team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-07T07:14:15.889+05:30",
"resolved_inferred": false,
"started_at": "2026-05-07T05:50:53.000+05:30",
"state": "postmortem",
"title": "An intermittent issue with bot responses has been observed for some bots/apps on the US instance.",
"updated_at": "2026-05-07T13:01:11.642+05:30",
"url": "https://stspg.io/msj63sy7klkv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T00:24:22.565+05:30",
"resolved_inferred": false,
"started_at": "2026-04-28T21:18:22.103+05:30",
"state": "resolved",
"title": "SaaS US Region - Issues observed with analytics and dashboard sync.",
"updated_at": "2026-04-29T00:24:22.584+05:30",
"url": "https://stspg.io/y3143ycpdgpx"
},
{
"body": "Update - The error rates have significantly improved as per our internal monitoring. Except for 1-2 LLM errors every 5 minutes, we do not see much Platform wide issue for Azure LLM failures. Hence we are closing this incident.\nWe will continue to monitor the system for further errors and we will keep our users updated in case we see any recurrence pattern.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T22:33:57.291+05:30",
"resolved_inferred": false,
"started_at": "2026-04-28T20:09:31.734+05:30",
"state": "resolved",
"title": "Recurrence - Issues observed with Azure Open AI may be impacting Kore bots",
"updated_at": "2026-04-28T22:33:57.308+05:30",
"url": "https://stspg.io/0qh8t45kglsb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T12:37:24.000+05:30",
"resolved_inferred": false,
"started_at": "2026-04-28T11:17:28.548+05:30",
"state": "resolved",
"title": "Major outage on our IND Region with XOCC",
"updated_at": "2026-04-28T15:03:59.634+05:30",
"url": "https://stspg.io/5tx6s5qp8pjf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T10:49:09.311+05:30",
"resolved_inferred": false,
"started_at": "2026-04-28T03:54:02.073+05:30",
"state": "resolved",
"title": "Issues observed with Azure Open AI may be impacting Kore bots",
"updated_at": "2026-04-28T10:49:09.327+05:30",
"url": "https://stspg.io/dvwrvts0wc7b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T05:29:43.364+05:30",
"resolved_inferred": false,
"started_at": "2026-04-28T01:32:02.523+05:30",
"state": "resolved",
"title": "SaaS US Region - Intermittent issues observed with loading analytics dashboards",
"updated_at": "2026-04-28T05:29:43.382+05:30",
"url": "https://stspg.io/klwbm2xxqykb"
},
{
"body": "Inbound and outbound traffic are currently stable from our end. While the issue has been resolved, we'll continue to monitor the situation to ensure stability",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-24T16:06:46.166+05:30",
"resolved_inferred": false,
"started_at": "2026-04-24T15:10:27.563+05:30",
"state": "resolved",
"title": "Inbound & Outbound Call Failures \u2013 JP Instance",
"updated_at": "2026-04-24T16:06:46.186+05:30",
"url": "https://stspg.io/p9t3t4pt2yfq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-24T12:21:18.146+05:30",
"resolved_inferred": false,
"started_at": "2026-04-24T11:16:08.000+05:30",
"state": "resolved",
"title": "Inbound & Outbound Call Failures \u2013 JP Instance",
"updated_at": "2026-04-24T12:21:18.162+05:30",
"url": "https://stspg.io/whplsw7r5k35"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-24T12:26:41.675+05:30",
"resolved_inferred": false,
"started_at": "2026-04-24T01:01:01.596+05:30",
"state": "resolved",
"title": "Microsoft Speech Service Degradation Impacting IVR",
"updated_at": "2026-04-24T12:26:41.688+05:30",
"url": "https://stspg.io/gq2m277n0n50"
},
{
"body": "The issue has been fixed, and we are currently monitoring the progress.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-22T13:49:50.959+05:30",
"resolved_inferred": false,
"started_at": "2026-04-22T13:39:01.019+05:30",
"state": "resolved",
"title": "SearchAI Service Impact with the XO11/UXO",
"updated_at": "2026-04-22T13:49:50.977+05:30",
"url": "https://stspg.io/1vjgwm3g6f1t"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-13T22:48:54.427+05:30",
"resolved_inferred": false,
"started_at": "2026-04-13T22:48:35.671+05:30",
"state": "resolved",
"title": "Issue identified with DataTables when used within an app or bot in XO Platform Release (10.24.1/11.23.1)",
"updated_at": "2026-04-13T22:48:54.441+05:30",
"url": "https://stspg.io/6wsw8c0q4j8g"
},
{
"body": "Dear Users,\n\nWe observed degraded performance on the XO 11 platform in the DE instance between 08:35 PM IST and 08:45 PM IST.\nThe issue has been identified and resolved. \n\nWe sincerely apologize for any inconvenience caused.\nOur team will continue to closely monitor the system to ensure continued stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-04-07T21:12:46.537+05:30",
"resolved_inferred": false,
"started_at": "2026-04-07T21:12:46.489+05:30",
"state": "resolved",
"title": "Degraded Performance with the XO 11 Platform on the DE Instance",
"updated_at": "2026-04-07T21:12:46.546+05:30",
"url": "https://stspg.io/z0y281qplfkg"
},
{
"body": "Dear Users,\n\nWe observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST.\n\nThere was no impact to runtime services for customers in the India Production environment. However, the search functionality within the \u201cInteractions\u201d tab was intermittently affected during this time.\n\nThe issue has been identified and resolved. We sincerely apologize for any inconvenience caused.\n\nOur team will continue to closely monitor the system to ensure stability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-04-07T19:18:05.000+05:30",
"resolved_inferred": false,
"started_at": "2026-04-07T19:18:05.000+05:30",
"state": "resolved",
"title": "Intermittent Issues Observed on XO 11 Platform \u2013 India Instance",
"updated_at": "2026-04-07T20:00:46.360+05:30",
"url": "https://stspg.io/vx8fj547r9m5"
}
]
}