{
"vendor": "Liquid Web",
"slug": "liquid-web",
"platform": "statuspage",
"status_url": "https://status.liquidweb.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "degraded",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.\n\nAs a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.\n\nWe will provide further updates as more information becomes available.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T05:13:39.465-04:00",
"state": "investigating",
"title": "Support Services Impact",
"updated_at": "2026-09-16T05:13:39.576-04:00",
"url": "https://stspg.io/tbj9qqwf9p7q"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "maintenance",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-09-16T12:28:20Z",
"resolved_inferred": true,
"started_at": "2026-09-15T08:00:00.000-04:00",
"state": "maintenance",
"title": "Liquidweb Portal Maintenance",
"updated_at": "2026-09-15T08:00:10.349-04:00",
"url": "https://stspg.io/2yrgzq58lgkk"
},
{
"body": "All accessible Fully Managed and Core Managed servers running outdated versions of LiteSpeed have been successfully updated to the patched version, 6.3.7. Services have remained operational, and no additional issues have been identified during monitoring.\n\nThis incident is now resolved. \n\nIf you have any questions or concerns, please contact support@liquidweb.com.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-15T09:49:47.622-04:00",
"resolved_inferred": false,
"started_at": "2026-09-14T16:31:59.858-04:00",
"state": "resolved",
"title": "LiteSpeed security advisory",
"updated_at": "2026-09-15T09:49:47.639-04:00",
"url": "https://stspg.io/st94z5l1n0mj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-09T12:30:34Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T17:24:36.801-04:00",
"resolved_inferred": false,
"started_at": "2026-09-08T14:52:41.872-04:00",
"state": "resolved",
"title": "CVE-2026-67401 \u2014 cPanel/WHM EmailTrack SQL Injection",
"updated_at": "2026-09-09T17:24:36.814-04:00",
"url": "https://stspg.io/9byy7r635n5s"
},
{
"body": "Our engineering teams continue to make progress on containment, investigation, and remediation across affected environments.\n\nAdobe has released a patch addressing the underlying vulnerability. We have contacted customers running affected versions of Magento and recommend applying the appropriate security patch as soon as possible.\n\nCustomers should also review their environments and ensure their sites are clean and have not been impacted by the vulnerability.\n\nIf you have any questions or concerns. please contact Liquid Web Support so we can guide you further.",
"first_seen": "2026-09-06T12:28:17Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T18:51:26.131-04:00",
"resolved_inferred": false,
"started_at": "2026-09-05T09:48:19.740-04:00",
"state": "resolved",
"title": "StyleSmuggler Vulnerability \u2013 Magento & Adobe Commerce",
"updated_at": "2026-09-09T18:51:26.145-04:00",
"url": "https://stspg.io/sft6x42b5cw6"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T16:17:07.744-04:00",
"resolved_inferred": false,
"started_at": "2026-08-17T11:35:59.844-04:00",
"state": "resolved",
"title": "GitHub Peformance Impact",
"updated_at": "2026-08-18T16:17:07.758-04:00",
"url": "https://stspg.io/c6x8shtbl6rt"
},
{
"body": "All post-outage cleanup activities have been completed, and everything is working as expected. We will continue to monitor the environment, and this incident is now resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-16T02:24:17.154-04:00",
"resolved_inferred": false,
"started_at": "2026-08-13T08:53:24.309-04:00",
"state": "resolved",
"title": "Service disruption at the Phoenix Data Center",
"updated_at": "2026-08-16T02:24:17.169-04:00",
"url": "https://stspg.io/60dfqqhhjgkg"
},
{
"body": "The WordPress security vulnerability CVE-2026-65640 has been addressed in the latest WordPress security releases.\n\nCustomers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch.\n\nWe have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations.\n\nAt this time, the incident has been resolved, and the related status page notification will be closed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T09:52:28.036-04:00",
"resolved_inferred": false,
"started_at": "2026-08-12T11:44:03.677-04:00",
"state": "resolved",
"title": "Security Advisory: WordPress Security Update for CVE-2026-65640",
"updated_at": "2026-09-03T09:52:28.053-04:00",
"url": "https://stspg.io/31mtnv2qzbwl"
},
{
"body": "The WordPress security vulnerability CVE-2026-64638 has been addressed in the latest WordPress security releases.\n\nCustomers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch.\n\nWe have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations.\n\nAt this time, the incident has been resolved, and the related status page notification will be closed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-03T09:53:23.661-04:00",
"resolved_inferred": false,
"started_at": "2026-08-08T09:24:36.297-04:00",
"state": "resolved",
"title": "Security Advisory: WordPress XSS2Shell Vulnerability (CVE-2026-64638)",
"updated_at": "2026-09-03T09:53:23.676-04:00",
"url": "https://stspg.io/6dz4pgpqv9lt"
},
{
"body": "Service has been restored at this time, and the affected VMware MT-hosted services are operating normally.\n\nThank you for your patience and understanding while our teams worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T22:07:23.970-04:00",
"resolved_inferred": false,
"started_at": "2026-07-31T21:34:02.235-04:00",
"state": "resolved",
"title": "VMware MT Service Degradation",
"updated_at": "2026-07-31T22:07:23.987-04:00",
"url": "https://stspg.io/7xw4pbcrpgkb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T15:47:11.962-04:00",
"resolved_inferred": false,
"started_at": "2026-07-17T21:48:08.514-04:00",
"state": "resolved",
"title": "WP2Shell Wordpress Core Critical Remote Code Execution Vulnerabilities, CVE-2026-60137 and CVE-2026-63030",
"updated_at": "2026-07-23T15:47:11.977-04:00",
"url": "https://stspg.io/64d26bss4bqf"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T20:25:44.817-04:00",
"resolved_inferred": false,
"started_at": "2026-07-16T16:02:07.129-04:00",
"state": "resolved",
"title": "Power Outage in Phoenix, AZ",
"updated_at": "2026-07-16T20:25:44.835-04:00",
"url": "https://stspg.io/y28q92hvpjfr"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T14:50:51.533-04:00",
"resolved_inferred": false,
"started_at": "2026-07-15T17:35:34.306-04:00",
"state": "resolved",
"title": "Apache Service Disruption Following ModSecurity Update",
"updated_at": "2026-07-23T14:50:51.555-04:00",
"url": "https://stspg.io/gm5trrj12rwg"
},
{
"body": "The security updates have been applied across the Liquid Web fleet.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-29T15:28:41.266-04:00",
"resolved_inferred": false,
"started_at": "2026-07-09T10:34:44.420-04:00",
"state": "resolved",
"title": "Januscape Vulnerability (CVE-2026-53359)",
"updated_at": "2026-07-29T15:28:41.288-04:00",
"url": "https://stspg.io/vnmphz3kcz7z"
},
{
"body": "We have observed continued stability, and the cPanel licence updates have gone smoothly so far.\n\nIf you need any further assistance, please do not hesitate to reach out to our Support team via chat or email.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T07:59:02.688-04:00",
"resolved_inferred": false,
"started_at": "2026-07-08T17:49:23.343-04:00",
"state": "resolved",
"title": "WHM login failures",
"updated_at": "2026-07-09T07:59:02.702-04:00",
"url": "https://stspg.io/0dfz3z4vp1kk"
},
{
"body": "We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-02T06:37:12.616-04:00",
"resolved_inferred": false,
"started_at": "2026-07-02T00:49:36.111-04:00",
"state": "resolved",
"title": "Infrastucture down issues at Phoenix Data Center",
"updated_at": "2026-07-02T06:37:12.638-04:00",
"url": "https://stspg.io/l5z3pxzqpysv"
},
{
"body": "This advisory is now being closed. \n\nWe encourage our customers to ensure that any affected WordPress plugins have been updated to the latest available versions and continue following WordPress security best practices. \n\nIf you believe your website may have been impacted or require assistance, please contact our Support team.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-09T10:15:34.799-04:00",
"resolved_inferred": false,
"started_at": "2026-06-26T01:23:13.596-04:00",
"state": "resolved",
"title": "Security Advisory: Update Avada Builder and UpdraftPlus WordPress Plugins Immediately",
"updated_at": "2026-07-09T10:15:34.814-04:00",
"url": "https://stspg.io/tkjvsjsj8wgy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-24T12:47:55.998-04:00",
"resolved_inferred": false,
"started_at": "2026-06-24T09:57:25.484-04:00",
"state": "resolved",
"title": "Network Service Impact, Subset of Services, DC3",
"updated_at": "2026-06-24T12:47:56.016-04:00",
"url": "https://stspg.io/vwx84vq11jvn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-07T13:23:47.468-04:00",
"resolved_inferred": false,
"started_at": "2026-06-06T09:20:02.256-04:00",
"state": "resolved",
"title": "Monitoring Service Degradation",
"updated_at": "2026-06-07T13:23:47.485-04:00",
"url": "https://stspg.io/xls4gky8rblj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T19:52:28.802-04:00",
"resolved_inferred": false,
"started_at": "2026-05-27T15:58:54.330-04:00",
"state": "resolved",
"title": "Phone System Issues",
"updated_at": "2026-05-27T19:52:28.819-04:00",
"url": "https://stspg.io/48m2807zkmss"
},
{
"body": "Status Update\n\nOur security and operations teams completed the assessment of our infrastructure, which forcd a upcp update today for all systems we were able to reach.  We also reviewed environments for the indicators of compromise noted in the LiteSpeed article below.  We will address any findings via a support ticket.  We are resolving this incident at this time.\n\nCustomer Guidance\nCustomers are strongly encouraged to ensure they are running the updated version of the LiteSpeed plugin and to review their systems for the indicators of compromise.  If our team does not have access to your system because it is unmanaged, self-managed, or access has been updated but not shared with Liquid Web, then we would not have been able to reach your system in order to apply updates or check for indicators of compromise.\n\nIf you have any questions or concerns, you can reach us through the following channels:\n\nLive Chat via the Customer Portal: https://my.liquidweb.com\nEmail: support@liquidweb.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-25T20:29:07.135-04:00",
"resolved_inferred": false,
"started_at": "2026-05-25T15:17:32.693-04:00",
"state": "resolved",
"title": "Security Advisory - LiteSpeed Privilege Escalation Vulnerability CVE-2026-48172",
"updated_at": "2026-05-25T20:29:07.155-04:00",
"url": "https://stspg.io/70rdkkvg5m9z"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-25T10:12:00.866-04:00",
"resolved_inferred": false,
"started_at": "2026-05-24T12:47:36.734-04:00",
"state": "resolved",
"title": "Issue Accessing Portal via login.liquidweb.com",
"updated_at": "2026-05-25T10:12:00.885-04:00",
"url": "https://stspg.io/w82y20gdlzdh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-06T17:50:04.011-04:00",
"resolved_inferred": false,
"started_at": "2026-05-11T18:12:32.799-04:00",
"state": "resolved",
"title": "Security Advisory: Linux Privilege Escalation Vulnerability (CVE-2026-31431)",
"updated_at": "2026-06-06T17:50:04.029-04:00",
"url": "https://stspg.io/7s3zyn2s11gq"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-08T21:16:11.218-04:00",
"resolved_inferred": false,
"started_at": "2026-05-08T16:56:48.573-04:00",
"state": "resolved",
"title": "Let's Encrypt Service Interruption",
"updated_at": "2026-05-08T21:16:11.235-04:00",
"url": "https://stspg.io/6cnbjw9smsjm"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T15:52:07.359-04:00",
"resolved_inferred": false,
"started_at": "2026-04-28T14:45:44.198-04:00",
"state": "resolved",
"title": "Critical Authentication Vulnerability on cPanel/WHM",
"updated_at": "2026-07-23T15:52:07.375-04:00",
"url": "https://stspg.io/z33j65cfqmdh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-24T21:09:20.746-04:00",
"resolved_inferred": false,
"started_at": "2026-04-22T07:02:34.466-04:00",
"state": "resolved",
"title": "MySQL Service Disruption via MySQL-community repo",
"updated_at": "2026-04-24T21:09:20.763-04:00",
"url": "https://stspg.io/wkxkmjj3h5fx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T01:55:19.755-04:00",
"resolved_inferred": false,
"started_at": "2026-04-22T03:35:45.981-04:00",
"state": "resolved",
"title": "DC4 Networking Switch Issues",
"updated_at": "2026-04-23T01:55:19.770-04:00",
"url": "https://stspg.io/t4r8rdz5b9rz"
},
{
"body": "This incident has been resolved. Our Engineering team has fully resolved the Spice Console access issue on Linux VPS Servers.\n\nAccess has been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence.\n\nThank you for your patience and understanding throughout this process.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-22T19:56:51.457-04:00",
"resolved_inferred": false,
"started_at": "2026-04-21T04:40:43.843-04:00",
"state": "resolved",
"title": "Spice Console  disruption on Linux virtual machines",
"updated_at": "2026-04-22T19:56:51.475-04:00",
"url": "https://stspg.io/ys5xphsjzsvb"
},
{
"body": "All systems remain stable following remediation, and no new issues have been observed during the monitoring phase.\nWe will continue to track updates from the upstream provider, and once a patched package is made available, we will schedule maintenance windows to roll out these changes in the future.\nThank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T07:48:46.958-04:00",
"resolved_inferred": false,
"started_at": "2026-04-14T11:44:08.708-04:00",
"state": "resolved",
"title": "Apache Service Disruption Caused by immunify360-ea-php-hardened Repository Incompatibility",
"updated_at": "2026-04-15T07:48:46.972-04:00",
"url": "https://stspg.io/0hts55kbmsqy"
},
{
"body": "This issue has been fully resolved, and all services are operating normally.\n\nWe have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal.\n\nIf you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.\n\nWe appreciate your patience throughout this incident.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T14:14:41.915-04:00",
"resolved_inferred": false,
"started_at": "2026-04-10T11:16:58.628-04:00",
"state": "resolved",
"title": "Internal Network Outage Impacting Support Services.",
"updated_at": "2026-04-10T14:14:41.932-04:00",
"url": "https://stspg.io/g1bzrnnq65zm"
},
{
"body": "The issue affecting ticket creation from email has been resolved. Email submissions are now being received and processed successfully, and ticket creation is functioning as expected.\n\nIf you experience any further issues or need assistance, please submit your request through the portal or contact us via chat.\n\nWe appreciate your patience and understanding. Thank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T19:13:10.417-04:00",
"resolved_inferred": false,
"started_at": "2026-04-08T12:41:54.373-04:00",
"state": "resolved",
"title": "Issues Creating Tickets from Email",
"updated_at": "2026-04-08T19:13:10.433-04:00",
"url": "https://stspg.io/16j6tzwxw387"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-07T15:57:43.195-04:00",
"resolved_inferred": false,
"started_at": "2026-04-07T10:17:35.711-04:00",
"state": "resolved",
"title": "Service disruption on multiple servers- DC3 Lansing",
"updated_at": "2026-04-07T15:57:43.215-04:00",
"url": "https://stspg.io/dd134tk0v9g7"
},
{
"body": "Our engineering teams have completed the planned security enhancements and hardening efforts related to the Magento \"PolyShell\" unrestricted file upload vulnerability across our managed environment.\n\nWith these measures now fully implemented, we consider this incident resolved.\n\nAs security is a shared responsibility, we recommend that customers review their Magento installations, ensure all updates and patches are applied, and take additional steps to further secure their applications.\n\nIf you have any questions or require assistance, please reach out via chat or support case.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-15T08:10:08.000-04:00",
"resolved_inferred": false,
"started_at": "2026-04-01T14:42:13.022-04:00",
"state": "resolved",
"title": "Security Hardening - Magento \u201cPolyShell\u201d File Upload Vulnerability Enhancements",
"updated_at": "2026-04-15T08:11:38.467-04:00",
"url": "https://stspg.io/d518q2r4jfyt"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T17:05:42.802-04:00",
"resolved_inferred": false,
"started_at": "2026-03-31T14:55:30.000-04:00",
"state": "resolved",
"title": "Magento 2 \u201cPolyShell\u201d File Upload Vulnerability efforts",
"updated_at": "2026-03-31T17:05:42.821-04:00",
"url": "https://stspg.io/gw1gjb0zm646"
},
{
"body": "We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T16:30:49.957-04:00",
"resolved_inferred": false,
"started_at": "2026-03-25T05:44:27.064-04:00",
"state": "resolved",
"title": "Infrastucture down issues at Phoenix Data Center",
"updated_at": "2026-03-25T16:30:49.976-04:00",
"url": "https://stspg.io/2d3gcz9gsnzj"
},
{
"body": "We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-25T03:50:49.611-04:00",
"resolved_inferred": false,
"started_at": "2026-03-24T13:53:43.431-04:00",
"state": "resolved",
"title": "Service Disruption Due to Network Switch Failure",
"updated_at": "2026-03-25T03:50:49.624-04:00",
"url": "https://stspg.io/rkcsl7nytgy5"
},
{
"body": "We have taken steps to prohibit execution of files exploiting the \"PolyShell\" unrestricted file upload vulnerability on a subset of servers in our environment.  We have sent a ticket to all customers we've protected identifying the servers and paths involved.  \n\nIf you have any questions or concerns. You can reach us through the following channels:\n\nLive Chat: https://my.liquidweb.com/\nEmail: support@liquidweb.com",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-19T20:29:20.846-04:00",
"resolved_inferred": false,
"started_at": "2026-03-18T14:32:58.714-04:00",
"state": "resolved",
"title": "Magento \u201cPolyShell\u201d File Upload Vulnerability",
"updated_at": "2026-03-19T20:29:20.862-04:00",
"url": "https://stspg.io/7g5g8mbw7m46"
},
{
"body": "Our Engineering team has fully resolved the earlier connectivity issue that was impacting Provisioning servers.\n\nAll services have been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence.\n\nThank you for your patience and understanding throughout this process.\n\nIf you need further assistance, please reach out via Live Chat or open a ticket through the my.liquidweb.com\n portal.\n\nThank you",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-19T09:32:46.636-04:00",
"resolved_inferred": false,
"started_at": "2026-03-18T02:34:04.463-04:00",
"state": "resolved",
"title": "An issue reported with provisioning operations.",
"updated_at": "2026-03-19T09:32:46.653-04:00",
"url": "https://stspg.io/wsf5hrtfp5dk"
},
{
"body": "The ClamAV signature updates have been successfully applied, and systems are operating as expected.\n\nWe will continue to monitor as part of normal operations.\n\nIf you have any questions, please chat with us or create a support ticket via my.liquidweb.com.\n\nWe appreciate your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-19T09:46:52.584-04:00",
"resolved_inferred": false,
"started_at": "2026-03-16T13:22:32.355-04:00",
"state": "resolved",
"title": "ClamAV Service Disruption",
"updated_at": "2026-03-19T09:46:52.599-04:00",
"url": "https://stspg.io/sm6ywtnwyn2k"
},
{
"body": "Update\n\nOur team has completed patching the W3 Total Cache plugin across all managed systems where the update was possible based on the current WordPress and PHP version requirements.\n\nIn cases where the patch could not be applied due to compatibility constraints or other configuration limitations, the affected clients have been contacted directly with the relevant details and recommended next steps. In most instances, this involves upgrading the underlying WordPress and/or PHP versions before updating the plugin.\n\nAt this time, the planned remediation work has been completed and this matter is considered resolved.\n\nRecommended Action\n\nClients with sites running W3 Total Cache version 2.9.1 or earlier are encouraged to update to the patched version 2.9.2 as soon as possible. Where the update is not currently possible due to WordPress or PHP version constraints, please upgrade those components first and then proceed with the plugin update.\n\nIf you require assistance with completing the update, please contact our support team.\n\nThank you for your patience and understanding while we worked to address this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-10T02:28:16.064-04:00",
"resolved_inferred": false,
"started_at": "2026-03-06T13:21:11.000-05:00",
"state": "resolved",
"title": "WordPress: W3 Total Cache Vulnerability CVE-2026-27384",
"updated_at": "2026-03-10T02:28:16.083-04:00",
"url": "https://stspg.io/rjdrd2hl38z2"
},
{
"body": "The network instability affecting a small subset of IP addresses in DC2 and DC3 has been fully resolved. Our network engineers identified the impacted range and implemented the necessary mitigation measures to restore normal connectivity and performance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-27T10:54:34.262-05:00",
"resolved_inferred": false,
"started_at": "2026-02-26T19:09:33.962-05:00",
"state": "resolved",
"title": "Networking Instability",
"updated_at": "2026-02-27T10:54:34.283-05:00",
"url": "https://stspg.io/sd02z6wr1rmy"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-24T06:24:07.884-05:00",
"resolved_inferred": false,
"started_at": "2026-02-24T04:23:45.069-05:00",
"state": "resolved",
"title": "Storm Switch Down Lansing (DC3)",
"updated_at": "2026-02-24T06:24:07.898-05:00",
"url": "https://stspg.io/x3khlycz75sp"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-24T20:46:44.896-05:00",
"resolved_inferred": false,
"started_at": "2026-02-23T17:20:31.636-05:00",
"state": "resolved",
"title": "Acronis Portal Degraded Performance.",
"updated_at": "2026-02-24T20:46:44.915-05:00",
"url": "https://stspg.io/5g3n2s0l7wtc"
},
{
"body": "Following the mitigation efforts, we are no longer observing any signs of malicious or abnormal traffic, and the server is operating normally.\n\nAll services remain stable at this time.\n\n If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-23T14:19:00.949-05:00",
"resolved_inferred": false,
"started_at": "2026-02-22T05:24:20.900-05:00",
"state": "resolved",
"title": "DDOS Attack on cloudhost-323832-us-midwest-1-nxcli-net",
"updated_at": "2026-02-23T14:19:00.968-05:00",
"url": "https://stspg.io/cgf9bxzvb904"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-15T07:01:52.546-05:00",
"resolved_inferred": false,
"started_at": "2026-02-15T02:01:30.010-05:00",
"state": "resolved",
"title": "Service disruption on the parent server: host8233.c.lan.xvps.liquidweb.com | Lansing DC3",
"updated_at": "2026-02-15T07:01:52.561-05:00",
"url": "https://stspg.io/0cvll99ccgsj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-13T22:00:49.814-05:00",
"resolved_inferred": false,
"started_at": "2026-02-13T16:11:30.127-05:00",
"state": "resolved",
"title": "Issue deploying new servers within London Data Center",
"updated_at": "2026-02-13T22:00:49.830-05:00",
"url": "https://stspg.io/883tvfch791z"
},
{
"body": "This incident has been resolved. We have successfully mitigated the impact caused by the ThreatDown update and are observing stability across our fleet.\n\nIf you have ThreatDown installed and continue to experience issues\u2014such as your server being unresponsive or down\u2014please reboot your server via the management portal at my.liquidweb.com and reach out to our support team for further assistance.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-03T13:56:26.053-05:00",
"resolved_inferred": false,
"started_at": "2026-01-28T23:06:50.316-05:00",
"state": "resolved",
"title": "POP3 and SSH Service Down Alerts on Multiple Servers",
"updated_at": "2026-02-03T13:56:26.074-05:00",
"url": "https://stspg.io/wp98z103bc6p"
},
{
"body": "The outgoing email issue with the Premium Business Email service affecting Yahoo and Microsoft has been completely resolved. We have been monitoring the platform and have not observed any further problems.\n\nThank you for your patience during this time.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T21:15:14.315-05:00",
"resolved_inferred": false,
"started_at": "2026-01-27T23:06:48.945-05:00",
"state": "resolved",
"title": "Rate limited and deferral bounce backs to Microsoft and Yahoo accounts",
"updated_at": "2026-01-28T21:15:14.328-05:00",
"url": "https://stspg.io/2r2c2lwthxky"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T22:18:48.838-05:00",
"resolved_inferred": false,
"started_at": "2026-01-27T15:37:55.000-05:00",
"state": "resolved",
"title": "Cloudflare Network Degradation",
"updated_at": "2026-01-27T22:18:48.854-05:00",
"url": "https://stspg.io/gw0mr4d676x5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-23T04:32:12.873-05:00",
"resolved_inferred": false,
"started_at": "2026-01-23T00:50:24.184-05:00",
"state": "resolved",
"title": "Email issues: Service degradation on Microsoft 365 (Business or Enterprise).",
"updated_at": "2026-01-23T04:32:12.901-05:00",
"url": "https://stspg.io/w5kqc07zp94r"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-15T19:04:46.006-05:00",
"resolved_inferred": false,
"started_at": "2026-01-15T16:33:17.551-05:00",
"state": "resolved",
"title": "Issues with Provisioning in Lansing",
"updated_at": "2026-01-15T19:04:46.022-05:00",
"url": "https://stspg.io/f9md007f26j0"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-01-15T09:54:31.655-05:00",
"resolved_inferred": false,
"started_at": "2026-01-14T17:17:40.919-05:00",
"state": "resolved",
"title": "Checkout services degraded",
"updated_at": "2026-01-15T09:54:31.676-05:00",
"url": "https://stspg.io/vjlmd1186tqx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-01-12T22:26:37.495-05:00",
"resolved_inferred": false,
"started_at": "2026-01-12T17:43:33.391-05:00",
"state": "resolved",
"title": "Phone System Issues",
"updated_at": "2026-01-12T22:26:37.514-05:00",
"url": "https://stspg.io/z2khmtdj23nz"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-08T12:29:58Z",
"resolved_at": "2026-01-08T15:25:36.628-05:00",
"resolved_inferred": false,
"started_at": "2026-01-07T01:02:55.492-05:00",
"state": "resolved",
"title": "Partial Impact to VPS Resize, Reboot, and Reimage Workflows",
"updated_at": "2026-01-08T15:25:36.644-05:00",
"url": "https://stspg.io/nmflscw2l9n2"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-05T12:15:31Z",
"resolved_at": "2026-01-04T14:57:59.161-05:00",
"resolved_inferred": false,
"started_at": "2026-01-04T11:52:25.173-05:00",
"state": "resolved",
"title": "Domain Registration Interruption",
"updated_at": "2026-01-04T14:57:59.178-05:00",
"url": "https://stspg.io/xjtcjyhb1wt7"
}
]
}