{
"vendor": "Lumaserv",
"slug": "lumaserv",
"platform": "statuspage",
"status_url": "https://status.lumaserv.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "We have been informed that the incident is resolved since 9.06pm.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T22:01:23.298+02:00",
"resolved_inferred": false,
"started_at": "2026-08-11T19:30:13.000+02:00",
"state": "resolved",
"title": "Zurich: Network Connectivity Issues",
"updated_at": "2026-08-11T22:01:23.311+02:00",
"url": "https://stspg.io/0d7jhn6gfn3m"
},
{
"body": "The incident has been fully resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-22T19:15:21.821+02:00",
"resolved_inferred": false,
"started_at": "2026-07-22T11:20:51.083+02:00",
"state": "resolved",
"title": "Packet Loss on certain hypervisors",
"updated_at": "2026-07-22T19:15:21.842+02:00",
"url": "https://stspg.io/ytngnzbffxx4"
},
{
"body": "During scheduled maintenance on our network infrastructure on Jun 23, 2026, one of our edge routers in Frankfurt (FRA) became temporarily unavailable by a software overload. This caused a network interruption of approximately one minute, until the second edge router fully took over the routing and connectivity was restored.\n\nAlthough the maintenance was announced, no service impact was expected. The disturbance was briefly wider than the announced scope, affecting connectivity for most of services in the Frankfurt location rather than only the one announced VLAN.\n\nWe stopped the change immediately and have paused the remaining maintenance while we review the underlying causes, so the work can be completed reliably. We apologize for the any circumstances.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T18:40:00.000+02:00",
"resolved_inferred": false,
"started_at": "2026-06-23T18:40:00.000+02:00",
"state": "resolved",
"title": "Brief network disturbance in Frankfurt (FRA) during scheduled maintenance",
"updated_at": "2026-06-24T11:01:14.960+02:00",
"url": "https://stspg.io/k0rngj558q9s"
},
{
"body": "The issue was caused by unstable firmware on the core router of one of our upstream providers. The firmware has now been updated, and the routes have been returned to their previous state.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T14:36:03.471+02:00",
"resolved_inferred": false,
"started_at": "2026-06-19T11:46:55.190+02:00",
"state": "resolved",
"title": "Upstream packet loss",
"updated_at": "2026-06-19T14:36:03.489+02:00",
"url": "https://stspg.io/377qy4b23gqn"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-06T09:35:18.357+02:00",
"resolved_inferred": false,
"started_at": "2026-05-05T23:41:18.015+02:00",
"state": "resolved",
"title": "Info: DENIC Outage",
"updated_at": "2026-05-06T09:35:18.377+02:00",
"url": "https://stspg.io/nm8cq1cqftj4"
},
{
"body": "The issue has been identified and resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T18:24:51.000+01:00",
"resolved_inferred": false,
"started_at": "2026-03-12T18:21:36.533+01:00",
"state": "resolved",
"title": "Service degration at ZRH1 (Zurich datacenter)",
"updated_at": "2026-03-12T18:30:58.771+01:00",
"url": "https://stspg.io/f0j5jsvl12ym"
},
{
"body": "The incident has been resolved and the environments are all available again. We will provide further information with our postmortem.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-10T13:15:37.000+01:00",
"resolved_inferred": false,
"started_at": "2026-03-10T11:13:44.000+01:00",
"state": "resolved",
"title": "MySQL database outage",
"updated_at": "2026-03-10T13:57:17.320+01:00",
"url": "https://stspg.io/pwnkk3qnftyw"
},
{
"body": "We encountered packet loss on virtual machines during a network reload in our virtualization environment when provisioning new SDN settings. The issue was resolved by March 8, 2026, 0:30.\nMoving forward, we will implement measures to ensure that network reloads do not cause packet loss. We will therefore announce the according maintenance frame here on the statuspage.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-07T23:16:00.000+01:00",
"resolved_inferred": false,
"started_at": "2026-03-07T23:00:00.000+01:00",
"state": "resolved",
"title": "Packet-loss during SDN configuration changes",
"updated_at": "2026-03-10T15:29:17.023+01:00",
"url": "https://stspg.io/frvvdt6fz6qy"
},
{
"body": "On February 16, 2026, an incident identified as INC-262 occurred, resulting in a critical network outage that affected all systems in our Frankfurt data centers for a duration of 8 minutes.\n\nThe incident was triggered by a routine configuration change made to a static route on one of our routers. Prior to implementation, the configuration underwent validation via the operating system \\(Juniper Junos OS\\), which generally checks for errors. However, due to a bug in the firmware, the system incorrectly accepted a faulty configuration change.\n\n4 minutes after the change was applied, both forwarding engines were reported unreachable by the routing engine. The issue was promptly detected and reported by our monitoring systems. An automatic rollback occurred one minute following the failure due to a lack of manual confirmation, which restored both routing engines and forwarding engines. Safety mechanisms have worked as expected and resulted in a quick recovery completed by 7:27 PM.\n\nTo preemptively harden our infrastructure against similar issues in the future, we already planned to transition from a redundant routing chassis to completely isolated devices, ensuring full redundancy even in case of such failures. This transition is scheduled for April/May during a planned maintenance. We appreciate your understanding and patience as we work to enhance our systems' reliability.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-16T20:30:57.000+01:00",
"resolved_inferred": false,
"started_at": "2026-02-16T19:15:23.000+01:00",
"state": "postmortem",
"title": "Network outage",
"updated_at": "2026-02-17T18:55:45.794+01:00",
"url": "https://stspg.io/12g4spm944n4"
},
{
"body": "At 1:28PM the connection between our locations in Frankfurt and Zurich become degraded since one gateway at our upstreams becomes unavailable. The issue was resolved by 1:49PM completely by changing the gateway's configuration and adapting to the new configuration. Moving forward, we will check for possible improvements to enhance network resilience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-11T13:30:00.000+01:00",
"resolved_inferred": false,
"started_at": "2026-02-11T13:30:00.000+01:00",
"state": "resolved",
"title": "Degraded connectivity between our locations at FRA and ZUR",
"updated_at": "2026-02-11T14:52:09.476+01:00",
"url": "https://stspg.io/lgxmq2457jj2"
},
{
"body": "Starting this morning, we have detected packet loss occurring a few times for a few seconds at carrier level. Our analysis revealed that this is related to incoming or outgoing traffic via Liberty Global (AS6830).\nAs a mitigation measure, we have deactivated this carrier and are using alternative routes. We will monitor the situation closely and wait for a response before reactivating the carrier.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-23T09:00:00.000+01:00",
"resolved_inferred": false,
"started_at": "2026-01-23T09:00:00.000+01:00",
"state": "resolved",
"title": "Packet-loss on carrier-level",
"updated_at": "2026-01-23T13:01:22.752+01:00",
"url": "https://stspg.io/q01hv1lycwnc"
},
{
"body": "One of our upstreams was experiencing network issues for about 5 minutes. Redundancy was working as expected and there was no noticeable impact.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-26T11:50:00.000+01:00",
"resolved_inferred": false,
"started_at": "2025-11-26T10:50:00.000+01:00",
"state": "resolved",
"title": "Upstream BGP Session Restart (No Impact)",
"updated_at": "2025-11-26T12:20:41.445+01:00",
"url": "https://stspg.io/qm83wwvytmt3"
},
{
"body": "A physical network connection inside our network in our FRA-2 location failed causing packet loss and a disturbance of multiple services. All our links are setup redundantly and the redundancy automatically took over within a few seconds.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-11T13:34:00.000+01:00",
"resolved_inferred": false,
"started_at": "2025-11-11T12:34:00.000+01:00",
"state": "resolved",
"title": "Hardware network link failure in FRA-2",
"updated_at": "2025-11-11T14:35:59.293+01:00",
"url": "https://stspg.io/vdtyk3zgpgk5"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-04T14:20:27.000+02:00",
"resolved_inferred": false,
"started_at": "2025-10-04T13:51:31.000+02:00",
"state": "resolved",
"title": "Packet loss via routes of AS48314",
"updated_at": "2025-10-06T00:17:00.668+02:00",
"url": "https://stspg.io/gkbrcmnxs47n"
}
]
}