{
"vendor": "Lunar",
"slug": "lunar",
"platform": "statuspage",
"status_url": "https://status.lunar.app",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Our banking infrastructure partner has now resolved this issue. The underlying problem was resolved at 15:14, and all pending transfers finished processing by 15:45. \n\nFollowing a period of extended monitoring, we can confirm that all systems are operating normally. \n\nWe apologize for any inconvenience caused by this delay.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-31T14:40:36Z",
"resolved_inferred": false,
"started_at": "2026-08-31T10:06:59Z",
"state": "resolved",
"title": "Delayed Transfers",
"updated_at": "2026-08-31T14:40:36Z"
},
{
"body": "We can now confirm that everything is back to normal.\n\nThe issue lasted between 11:07 and 11:58 CEST.\n\nWe apologise for any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T10:32:06Z",
"resolved_inferred": false,
"started_at": "2026-07-07T10:01:53Z",
"state": "resolved",
"title": "Card Details & adding to digital wallet unavailable",
"updated_at": "2026-07-07T10:32:06Z"
},
{
"body": "Card payments are back to normal. We have resolved the issue and all card payments are processing as expected.\n\nWe apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-28T12:30:46Z",
"resolved_inferred": false,
"started_at": "2026-06-28T11:52:21Z",
"state": "resolved",
"title": "Card Payments Declined",
"updated_at": "2026-06-28T12:30:46Z"
},
{
"body": "We can now confirm that everything is back to normal. MobilePay transfers that were received during the downtime have been processed, and all new ones are also going through. \n\nWe are resolving this incident. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-17T18:07:43Z",
"resolved_inferred": false,
"started_at": "2026-06-17T17:08:03Z",
"state": "resolved",
"title": "MobilePay Transfers Delayed",
"updated_at": "2026-06-17T18:07:43Z"
},
{
"body": "When looking at the affected accounts, we can see that the affected transactions have been reversed and released to the customers' accounts.\n\nWe will continue to look into this issue tomorrow morning, and also reach out to NETS to see what we can do to minimize the chances of this happening again.\n\nIf you are still affected by this issue, we would like you to reach out to us. \n\nWe apologize for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-21T20:17:22Z",
"resolved_inferred": false,
"started_at": "2026-05-21T15:42:17Z",
"state": "resolved",
"title": "Duplicate card transactions",
"updated_at": "2026-05-21T20:17:22Z"
},
{
"body": "Nets has informed us that this issue has been resolved. \n\nWe can see on our end that card payments are operating normally and we are considering this problem resolved. \n\nWe apologize for the inconvenience this may have caused. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-21T13:35:28Z",
"resolved_inferred": false,
"started_at": "2026-05-21T08:14:52Z",
"state": "resolved",
"title": "Card Payments Unavailable",
"updated_at": "2026-05-21T13:35:28Z"
},
{
"body": "The issue affecting Swedish BankID has been resolved.\n\nA fix has been successfully implemented, and authentication is now fully operational. We apologize for any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-11T12:26:19Z",
"resolved_inferred": false,
"started_at": "2026-05-11T10:59:29Z",
"state": "resolved",
"title": "Swedish BankID unavailable",
"updated_at": "2026-05-11T12:26:19Z"
},
{
"body": "We can now confirm that MitID is fully operational and that everything is back to normal operations.\n\nThis incident has been resolved. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-31T12:05:52Z",
"resolved_inferred": false,
"started_at": "2026-03-31T07:11:00Z",
"state": "resolved",
"title": " MitID Unavailable",
"updated_at": "2026-03-31T12:05:52Z"
},
{
"body": "MitID has now resolved the problem, and users are able to authenticate again.\n\nWe can also confirm that operations is back to normal again. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-27T11:17:36Z",
"resolved_inferred": false,
"started_at": "2026-02-27T09:43:06Z",
"state": "resolved",
"title": "MitID Unavailable",
"updated_at": "2026-03-11T17:08:54Z"
},
{
"body": "We have now monitored the systems for the past 30 minutes and can confirm that the implemented fix is working.\n\nNo issues have been observed during this time, so the incident is now considered resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T21:55:00Z",
"resolved_inferred": false,
"started_at": "2026-01-27T17:52:19Z",
"state": "resolved",
"title": "Limited Card Service Availability",
"updated_at": "2026-03-11T17:08:53Z"
},
{
"body": "We have been in dialogue with MobilePay, and they have confirmed that the issue has been resolved. \n\nDuring the outage, a large number of transactions were affected. MobilePay is now in the process of forwarding those payments to the respective banks. \n\nWhile all new transactions are processing as usual, delayed payments are expected to appear in bank accounts by tomorrow at the latest. Some customers may see these reflected later today.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-20T11:30:00Z",
"resolved_inferred": false,
"started_at": "2026-01-20T08:41:43Z",
"state": "resolved",
"title": "Mobilepay transfers are currently delayed",
"updated_at": "2026-03-11T17:08:53Z"
},
{
"body": "We can confirm that the issue has been resolved and that all transfers have now been handled on our side.\n\nOur system is currently completing the processing of queued transactions. This is happening gradually, and we expect everything to be fully completed within the next 30-60 minutes.\n\nWe\u2019ve also identified that part of the issue was caused by one of our external service partners sending incomplete data. This led to some failed \"add money\" attempts and only affected Swish payments.\n\nWe apologize for the downtime. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-18T21:56:40Z",
"resolved_inferred": false,
"started_at": "2026-01-18T12:48:53Z",
"state": "resolved",
"title": "Swish Top-Ups May Be Delayed",
"updated_at": "2026-03-11T17:08:53Z"
},
{
"body": "The issue with our provider has now been resolved, and it is once again possible to contact us via chat. We apologize for the inconvenience!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-09T21:23:59Z",
"resolved_inferred": false,
"started_at": "2026-01-09T21:02:59Z",
"state": "resolved",
"title": "Issues with our chat function",
"updated_at": "2026-03-11T17:08:53Z"
},
{
"body": "We have now located the issue, and this is no longer an issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-09T11:25:12Z",
"resolved_inferred": false,
"started_at": "2025-12-09T10:25:05Z",
"state": "resolved",
"title": "Issues with International Transfers",
"updated_at": "2026-03-11T17:08:52Z"
},
{
"body": "Our phone provider has investigated the issue and implemented a fix. \n\nWe have also tested the system in multiple ways and can confirm that all phone services are now fully operational. \n\nWe apologize for the downtime and any inconvenience this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-02T10:04:33Z",
"resolved_inferred": false,
"started_at": "2025-12-02T09:24:20Z",
"state": "resolved",
"title": "Phone Support Temporarily Unavailable",
"updated_at": "2026-03-11T17:08:52Z"
},
{
"body": "The new version of the app has been approved, and customers can now update to Lunar version 5.21.4, which fixes the issue. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-11T16:44:52Z",
"resolved_inferred": false,
"started_at": "2025-11-11T13:26:37Z",
"state": "resolved",
"title": "Problems with 'Help & Support' for Android users",
"updated_at": "2026-03-11T17:08:52Z"
},
{
"body": "We can confirm that everything is now fully operational. \nThis has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-22T11:46:48Z",
"resolved_inferred": false,
"started_at": "2025-10-22T10:51:17Z",
"state": "resolved",
"title": "Help & Support (contact center) is currently unavailable",
"updated_at": "2026-03-11T17:08:51Z"
},
{
"body": "We are now operating to full capacity, and have decided to resolve this incident.\n\nWe are doing everything we can to get back to customers messages as quick as possible.\n\nThank you for your understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T15:40:00Z",
"resolved_inferred": false,
"started_at": "2025-10-20T08:22:45Z",
"state": "resolved",
"title": "Help & Support (contact center) is currently unavailable",
"updated_at": "2026-03-11T17:08:51Z"
},
{
"body": "This issue has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-17T19:47:45Z",
"resolved_inferred": false,
"started_at": "2025-10-17T14:52:38Z",
"state": "resolved",
"title": "Swish is currently expericing issues",
"updated_at": "2026-03-11T17:08:51Z"
},
{
"body": "This issue has been resolved ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-22T08:30:26Z",
"resolved_inferred": false,
"started_at": "2025-08-20T07:24:52Z",
"state": "resolved",
"title": "Issues Signing Up for Lunar in Sweden",
"updated_at": "2026-03-11T17:08:50Z"
},
{
"body": "This issue has now been resolved ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-13T14:38:03Z",
"resolved_inferred": false,
"started_at": "2025-08-13T11:22:49Z",
"state": "resolved",
"title": "Issues with ingoing transfers in Norway",
"updated_at": "2026-03-11T17:08:50Z"
}
]
}