{
"vendor": "Luno",
"slug": "luno",
"platform": "statuspage",
"status_url": "https://status.luno.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "maintenance",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "maintenance",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T04:00:00.000Z",
"state": "maintenance",
"title": "Planned maintenance on FPX instant deposit system in Malaysia",
"updated_at": "2026-09-16T04:00:07.610Z",
"url": "https://stspg.io/2flz8qzgs3lh"
},
{
"body": "The 16th of September 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won\u2019t be processed by them until 17th of September 2026.\n\nPlease note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. \n\nPlease view our full withdrawal schedule via the link below:\nhttps://www.luno.com/help/articles/11000022934\n\n__\n\nNotis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.\n\n16hb September 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 17hb September 2026.",
"first_seen": "2026-09-15T12:28:18Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-15T10:21:04.989Z",
"state": "identified",
"title": "Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia",
"updated_at": "2026-09-15T10:21:21.929Z",
"url": "https://stspg.io/qcr01pp1wk5y"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-14T12:29:13Z",
"impact": "maintenance",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-09-15T12:28:18Z",
"resolved_inferred": true,
"started_at": "2026-09-14T04:00:00.000Z",
"state": "maintenance",
"title": "Planned maintenance on FPX instant deposit system in Malaysia",
"updated_at": "2026-09-14T04:00:08.328Z",
"url": "https://stspg.io/tz8drwvkdrw7"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "maintenance",
"last_seen": "2026-09-12T12:30:15Z",
"resolved_at": "2026-09-13T12:30:53Z",
"resolved_inferred": true,
"started_at": "2026-09-12T04:00:00.000Z",
"state": "maintenance",
"title": "Planned maintenance on FPX instant deposit system in Malaysia",
"updated_at": "2026-09-12T04:00:07.982Z",
"url": "https://stspg.io/h5nqsmybfsbx"
},
{
"body": "Update: \n\nWe are no longer seeing delays in balance updates for customers who use the exchange.\n\nWe appreciate your patience and understanding in this matter.",
"first_seen": "2026-09-12T12:30:15Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-11T14:29:34.095Z",
"resolved_inferred": false,
"started_at": "2026-09-11T13:24:21.189Z",
"state": "resolved",
"title": "Exchange Balance update delays",
"updated_at": "2026-09-11T14:29:34.118Z",
"url": "https://stspg.io/rl2g77mbzbrr"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-11T12:29:42Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-14T08:02:22.503Z",
"resolved_inferred": false,
"started_at": "2026-09-10T14:57:25.433Z",
"state": "resolved",
"title": "NG Withdrawal Delays Due To Scheduled Maintenance",
"updated_at": "2026-09-14T08:02:22.519Z",
"url": "https://stspg.io/yqbv75dfq6n7"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-07T12:26:33Z",
"impact": "maintenance",
"last_seen": "2026-09-07T12:26:33Z",
"resolved_at": "2026-09-08T12:29:58Z",
"resolved_inferred": true,
"started_at": "2026-09-07T05:00:00.000Z",
"state": "maintenance",
"title": "Planned maintenance on FPX instant deposit system in Malaysia",
"updated_at": "2026-09-07T05:00:08.672Z",
"url": "https://stspg.io/t82r4nxd5vms"
},
{
"body": "All systems are back to normal, and the backlog has been cleared. Your funds should now be fully visible in your account. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-09T09:44:44.250Z",
"resolved_inferred": false,
"started_at": "2026-09-03T11:14:10.034Z",
"state": "resolved",
"title": "Delayed FPX deposits in Malaysia",
"updated_at": "2026-09-09T09:44:44.270Z",
"url": "https://stspg.io/rck72tsqnrxq"
},
{
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "maintenance",
"last_seen": "2026-09-06T15:32:04Z",
"resolved_at": "2026-09-07T12:26:33Z",
"resolved_inferred": true,
"started_at": "2026-09-02T06:00:00.000Z",
"state": "maintenance",
"title": "Scheduled Maintenance: NOBU BI-FAST VA - Indonesia",
"updated_at": "2026-09-03T01:14:00.519Z",
"url": "https://stspg.io/6s7v99gjrllr"
},
{
"body": "We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. \n\nCustomers can still use instant deposit and EFT options to buy cryptocurrency.\n\nWe are working on this as a priority",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-08-31T14:03:13.111Z",
"state": "identified",
"title": "Instant Buy not available in South Africa",
"updated_at": "2026-08-31T14:03:13.148Z",
"url": "https://stspg.io/5gzt2vlwrl32"
},
{
"body": "This incident is fully resolved and transactions are processing again. We apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T15:11:02.427Z",
"resolved_inferred": false,
"started_at": "2026-08-28T12:02:37.069Z",
"state": "resolved",
"title": "Intermittent FPX deposit failures in Malaysia",
"updated_at": "2026-09-02T15:11:02.458Z",
"url": "https://stspg.io/qhn6lvz7bs85"
},
{
"body": "Withdrawals are now being processed as scheduled.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T02:04:03.991Z",
"resolved_inferred": false,
"started_at": "2026-08-28T09:10:51.966Z",
"state": "resolved",
"title": "Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia",
"updated_at": "2026-09-02T02:04:04.009Z",
"url": "https://stspg.io/p2pyw36qsgxq"
},
{
"body": "Our Scheduled Maintenance has been postponed, we will communicate a new date and time\n\nWe appreciate your understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T10:31:37.266Z",
"resolved_inferred": false,
"started_at": "2026-08-25T06:48:14.537Z",
"state": "resolved",
"title": "Scheduled Database Maintenance",
"updated_at": "2026-08-26T10:31:37.285Z",
"url": "https://stspg.io/0jl7wzj0lwkb"
},
{
"body": "Update:\n\nInstant buy is working as expected, and we see no further issues regarding this feature.\n\nWe appreciate your understanding and patience in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T07:28:09.000Z",
"resolved_inferred": false,
"started_at": "2026-08-24T12:26:05.699Z",
"state": "resolved",
"title": "Instant Buy not available in South Africa",
"updated_at": "2026-08-25T07:28:30.127Z",
"url": "https://stspg.io/qhdkjth7ppjz"
},
{
"body": "Withdrawals are now processed as usual",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-26T05:20:01.673Z",
"resolved_inferred": false,
"started_at": "2026-08-24T08:19:55.190Z",
"state": "resolved",
"title": "Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia",
"updated_at": "2026-08-26T05:20:01.689Z",
"url": "https://stspg.io/tq4p4q77zplf"
},
{
"body": "Issue has been resolved. We thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-22T16:30:08.275Z",
"resolved_inferred": false,
"started_at": "2026-08-21T11:09:15.514Z",
"state": "resolved",
"title": "Delayed Crypto Sends",
"updated_at": "2026-08-22T16:30:08.293Z",
"url": "https://stspg.io/6mlmr3ct1jrp"
},
{
"body": "The issue has been resolved, deposits are now available for customers. \nThank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-17T09:16:06.946Z",
"resolved_inferred": false,
"started_at": "2026-08-16T21:58:06.000Z",
"state": "resolved",
"title": "Deposits unavailable in Nigeria",
"updated_at": "2026-08-17T09:16:06.962Z",
"url": "https://stspg.io/c8z2tj62ff51"
},
{
"body": "We are no longer seeing any issues related to deposits in Nigeria.\n\nDeposits should be working as normal\n\nWe appreciate your understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-14T06:37:03.562Z",
"resolved_inferred": false,
"started_at": "2026-08-13T20:47:51.912Z",
"state": "resolved",
"title": "Deposits unavailable in Nigeria",
"updated_at": "2026-08-14T06:37:03.575Z",
"url": "https://stspg.io/zn0tdv694lpw"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T06:31:01.739Z",
"resolved_inferred": false,
"started_at": "2026-08-07T14:55:27.939Z",
"state": "resolved",
"title": "Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa",
"updated_at": "2026-08-11T06:31:01.758Z",
"url": "https://stspg.io/9636n7f9jvtd"
},
{
"body": "This incident has been resolved. Following the deployment of a fix, we monitored the platform closely and have confirmed that performance has remained stable. \n\nWe apologise for any disruption this may have caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-07T01:35:49.203Z",
"resolved_inferred": false,
"started_at": "2026-08-06T23:13:41.137Z",
"state": "resolved",
"title": "Degraded performance",
"updated_at": "2026-08-07T01:35:49.220Z",
"url": "https://stspg.io/5c3qgpqt5s69"
},
{
"body": "We can confirm that XRP sends are no longer delayed, and all transactions are processing normally. \n\nWe appreciate your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-02T16:03:42.453Z",
"resolved_inferred": false,
"started_at": "2026-08-02T04:47:39.312Z",
"state": "resolved",
"title": "Delayed XRP sends",
"updated_at": "2026-08-02T16:03:42.470Z",
"url": "https://stspg.io/c57t82zbrl1s"
},
{
"body": "The issue has been resolved.\n\nThank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T07:09:40.370Z",
"resolved_inferred": false,
"started_at": "2026-07-22T11:59:15.201Z",
"state": "resolved",
"title": "Delayed Account Verification In Indonesia",
"updated_at": "2026-07-23T07:09:40.387Z",
"url": "https://stspg.io/6mstjnb06gbs"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T06:18:38.592Z",
"resolved_inferred": false,
"started_at": "2026-07-21T11:58:55.155Z",
"state": "resolved",
"title": "Delays with USDC Rewards In South Africa",
"updated_at": "2026-07-23T06:18:38.608Z",
"url": "https://stspg.io/9285d0n3nk7f"
},
{
"body": "We can no longer see any staking reward delays for DOT cryptocurrency.\n\nWe appreciate your patience and understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-07T09:56:59.954Z",
"resolved_inferred": false,
"started_at": "2026-07-06T08:12:37.591Z",
"state": "resolved",
"title": "Delayed DOT Staking rewards",
"updated_at": "2026-07-07T09:56:59.971Z",
"url": "https://stspg.io/4s4jjz2r69y4"
},
{
"body": "The issue with delayed balance updates is fully resolved and all systems are operating normally. \n\nWe apologise for any inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-04T17:49:31.274Z",
"resolved_inferred": false,
"started_at": "2026-07-03T17:57:52.116Z",
"state": "resolved",
"title": "Order Balance Update Delays",
"updated_at": "2026-07-04T17:49:31.290Z",
"url": "https://stspg.io/pkjr3wxt9h2b"
},
{
"body": "Update: \n\nWe are no longer seeing any issues with sends for TRON/DOGE.\n\nServices are working as expected.\n\nWe thank you for pateince and understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-24T07:50:31.930Z",
"resolved_inferred": false,
"started_at": "2026-06-24T07:13:52.579Z",
"state": "resolved",
"title": "TRON and DOGE Sends are temporarily unavailable",
"updated_at": "2026-06-24T07:50:31.946Z",
"url": "https://stspg.io/l46508ws1bpr"
},
{
"body": "Update: \n\nWe are no longer seeing any delays for USDT.\n\nUSDT send processing has returned to normal.\n\nWe appreciate your patience and understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-23T08:24:36.000Z",
"resolved_inferred": false,
"started_at": "2026-06-23T00:42:51.519Z",
"state": "resolved",
"title": "Sends are delayed for USDT",
"updated_at": "2026-06-23T08:24:46.293Z",
"url": "https://stspg.io/128k1ml9trvg"
},
{
"body": "The issue affecting deposits and withdrawals has been resolved, and all services are operating normally.\n\nWe appreciate your patience and understanding while we worked to resolve this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-20T05:48:10.144Z",
"resolved_inferred": false,
"started_at": "2026-06-19T17:21:22.000Z",
"state": "resolved",
"title": "Delayed Deposits And Withdrawals in Nigeria",
"updated_at": "2026-06-20T05:48:10.162Z",
"url": "https://stspg.io/0jhqccr7wq94"
},
{
"body": "The scheduled database maintenance was completed successfully with no issues.\n\nAll systems are operational. We appreciate your patience and understanding.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T12:51:02.658Z",
"resolved_inferred": false,
"started_at": "2026-06-18T09:43:43.947Z",
"state": "resolved",
"title": "Scheduled Database Maintenance",
"updated_at": "2026-06-18T12:51:02.679Z",
"url": "https://stspg.io/k8f85x1lphyh"
},
{
"body": "Toshi has returned to normal operation, and you should no longer encounter pop-up errors. \n\nWe apologise for any inconvenience this may have caused and appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T13:39:44.759Z",
"resolved_inferred": false,
"started_at": "2026-06-17T13:47:29.000Z",
"state": "resolved",
"title": "Intermittent Issues with Toshi",
"updated_at": "2026-06-19T13:39:44.775Z",
"url": "https://stspg.io/dgt34sc84phk"
},
{
"body": "Withdrawals are now being processed as scheduled. Thank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-18T01:19:53.715Z",
"resolved_inferred": false,
"started_at": "2026-06-16T08:38:31.741Z",
"state": "resolved",
"title": "Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia",
"updated_at": "2026-06-18T01:19:53.731Z",
"url": "https://stspg.io/bf05j503b9z8"
},
{
"body": "Following Monitoring, we can confirm the issue is resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-19T08:44:44.126Z",
"resolved_inferred": false,
"started_at": "2026-06-15T07:15:25.032Z",
"state": "resolved",
"title": "Cryptocurrency sends intermittent error",
"updated_at": "2026-06-19T08:44:44.140Z",
"url": "https://stspg.io/4l4m5y5rbc18"
},
{
"body": "The issue affecting cryptocurrency sends and prediction markets has been resolved. A fix has been implemented, and we are no longer seeing delays.\n\nWe apologise for any inconvenience caused and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T06:52:56.756Z",
"resolved_inferred": false,
"started_at": "2026-06-07T11:14:54.112Z",
"state": "resolved",
"title": "Crypto Send Delay for certain coins",
"updated_at": "2026-06-08T06:52:56.769Z",
"url": "https://stspg.io/bnnv9bfrc8kh"
},
{
"body": "Thank you, everyone, for your patience. This issue has now been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-07T01:54:14.771Z",
"resolved_inferred": false,
"started_at": "2026-06-07T01:06:30.801Z",
"state": "resolved",
"title": "Exchange Not Posting Orders",
"updated_at": "2026-06-07T01:54:14.788Z",
"url": "https://stspg.io/c1kf8xlxmbzw"
},
{
"body": "Orders are now executing on the exchange. Issue resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T21:08:55.000Z",
"resolved_inferred": false,
"started_at": "2026-06-05T19:55:50.000Z",
"state": "resolved",
"title": "Exchange Trades and Balance Update Delays",
"updated_at": "2026-06-05T21:12:00.528Z",
"url": "https://stspg.io/dlggmjq21hvh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T19:15:06.780Z",
"resolved_inferred": false,
"started_at": "2026-06-05T17:02:11.390Z",
"state": "resolved",
"title": "ETH Crypto Sends",
"updated_at": "2026-06-05T19:15:06.795Z",
"url": "https://stspg.io/54tk398hpjt1"
},
{
"body": "Hi Everyone, \n\nCustomers are now successfully receiving their AVAX rewards. Thank you all for your patience while we resolved this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-08T06:03:03.879Z",
"resolved_inferred": false,
"started_at": "2026-06-05T14:57:26.896Z",
"state": "resolved",
"title": "Delayed AVAX Staking Rewards",
"updated_at": "2026-06-08T06:03:03.901Z",
"url": "https://stspg.io/sp5d2f8nhtgd"
},
{
"body": "Update:\n\nWe are no longer seeing deposit delays for Indonesian customers.\n\nWe appreciate your understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T07:00:49.747Z",
"resolved_inferred": false,
"started_at": "2026-06-03T06:55:10.084Z",
"state": "resolved",
"title": "Delayed Deposits in Indonesia",
"updated_at": "2026-06-03T07:00:49.764Z",
"url": "https://stspg.io/nkjfhbd6lk5q"
},
{
"body": "Update:\n\nWe are no longer seeing delays to deposits and withdrawals in Nigeria.\n\nWe appreciate your understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T06:15:42.204Z",
"resolved_inferred": false,
"started_at": "2026-06-03T06:03:24.419Z",
"state": "resolved",
"title": "Delayed Deposits and Withdrawals in Nigeria",
"updated_at": "2026-06-03T06:15:42.226Z",
"url": "https://stspg.io/y5l1hfl9qm68"
},
{
"body": "The issue affecting customers enabling cryptocurrency sends has been fully resolved. Customers can now enable cryptocurrency sends normally.\n\nWe apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-02T15:01:31.174Z",
"resolved_inferred": false,
"started_at": "2026-06-01T14:29:41.152Z",
"state": "resolved",
"title": "Enable cryptocurrency sends delay",
"updated_at": "2026-06-02T15:01:31.189Z",
"url": "https://stspg.io/yd0v7rgb8m0n"
},
{
"body": "Update: \n\nThis issue has been resolved",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-30T12:30:39.297Z",
"resolved_inferred": false,
"started_at": "2026-05-30T11:41:33.874Z",
"state": "resolved",
"title": "Intermittent errors on Luno",
"updated_at": "2026-05-30T12:30:39.313Z",
"url": "https://stspg.io/rp6w7d0cr99s"
},
{
"body": "Withdrawals are now being processed as scheduled. Thank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-03T01:40:51.926Z",
"resolved_inferred": false,
"started_at": "2026-05-29T08:54:40.190Z",
"state": "resolved",
"title": "Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia",
"updated_at": "2026-06-03T01:40:51.944Z",
"url": "https://stspg.io/k88b0nmdz9r7"
},
{
"body": "Crypto sends are now processing successfully. We will continue monitoring for any further issues.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-28T07:59:05.519Z",
"resolved_inferred": false,
"started_at": "2026-05-28T01:01:15.799Z",
"state": "resolved",
"title": "Delayed crypto sends",
"updated_at": "2026-05-28T07:59:05.533Z",
"url": "https://stspg.io/s888y80lqm2p"
},
{
"body": "The issue affecting fiat pairs on Instant Buy & Sell has now been resolved.\n\nAll fiat pairs are once again fully operational and available for trading. Crypto-to-crypto pairs remained unaffected throughout the incident.\n\nWe apologise for the inconvenience caused and thank you for your patience and understanding while our team worked to restore full service.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T23:37:30.342Z",
"resolved_inferred": false,
"started_at": "2026-05-27T20:37:08.807Z",
"state": "resolved",
"title": "Fiat Pairs Temporarily Unavailable on Instant Buy & Sell",
"updated_at": "2026-05-27T23:37:30.355Z",
"url": "https://stspg.io/jcw5pwnwxvws"
},
{
"body": "Our team implemented a fix and monitored the platform to confirm that trade processing and account balance updates have returned to normal operation.\n\nWe appreciate your patience and understanding while we worked to restore full functionality, and we apologise for any inconvenience caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-27T23:41:04.035Z",
"resolved_inferred": false,
"started_at": "2026-05-27T19:00:02.000Z",
"state": "resolved",
"title": "Trade Matching Delays on Exchange",
"updated_at": "2026-05-27T23:41:04.054Z",
"url": "https://stspg.io/njqwt4k1mq5s"
},
{
"body": "Maintenance has been completed.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-28T07:30:58.000Z",
"resolved_inferred": false,
"started_at": "2026-05-27T07:30:15.309Z",
"state": "resolved",
"title": "Database Maintenance",
"updated_at": "2026-05-28T07:31:19.005Z",
"url": "https://stspg.io/lxg7c84jlh60"
},
{
"body": "Withdrawals are now being processed as scheduled. Thank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-02T05:11:16.182Z",
"resolved_inferred": false,
"started_at": "2026-05-26T10:17:36.968Z",
"state": "resolved",
"title": "Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia",
"updated_at": "2026-06-02T05:11:16.202Z",
"url": "https://stspg.io/pn896n2c76wx"
},
{
"body": "Withdrawals are now being processed as scheduled. Thank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-28T01:20:48.645Z",
"resolved_inferred": false,
"started_at": "2026-05-26T09:55:54.889Z",
"state": "resolved",
"title": "Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia",
"updated_at": "2026-05-28T01:20:48.669Z",
"url": "https://stspg.io/j7f7ryr6cmng"
},
{
"body": "The issue has been resolved. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-26T05:54:59.280Z",
"resolved_inferred": false,
"started_at": "2026-05-25T13:32:11.226Z",
"state": "resolved",
"title": "Delayed Withdrawals In Nigeria",
"updated_at": "2026-05-26T05:54:59.294Z",
"url": "https://stspg.io/79mk2n4v67hq"
},
{
"body": "The issue affecting Prediction Markets has been fully resolved following a temporary external network disruption.\n\nAll markets and related data should now be functioning as expected, including pricing and chart display.\n\nWe appreciate your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-22T14:41:03.025Z",
"resolved_inferred": false,
"started_at": "2026-05-22T11:03:38.818Z",
"state": "resolved",
"title": "Prediction Markets Service Degradation",
"updated_at": "2026-05-22T14:41:03.040Z",
"url": "https://stspg.io/tjqbt4vxxyss"
},
{
"body": "Update: \n\n We are no longer seeing any errors with regards to sends. \n\nSends should be working as normal.\n\nWe appreciate your patience and understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T11:40:02.159Z",
"resolved_inferred": false,
"started_at": "2026-05-18T11:15:48.978Z",
"state": "resolved",
"title": "Unable to send Cryptocurrency",
"updated_at": "2026-05-18T11:40:02.175Z",
"url": "https://stspg.io/q1xjhn9q4wkh"
},
{
"body": "The issue has been resolved, thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T09:15:45.574Z",
"resolved_inferred": false,
"started_at": "2026-05-17T22:08:55.263Z",
"state": "resolved",
"title": "Delayed Deposits In Nigeria",
"updated_at": "2026-05-18T09:15:45.590Z",
"url": "https://stspg.io/5ynm8940w334"
},
{
"body": "The issue has been resolved and thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-14T12:29:13Z",
"resolved_at": "2026-05-17T22:09:33.890Z",
"resolved_inferred": false,
"started_at": "2026-05-15T13:08:31.748Z",
"state": "resolved",
"title": "Delayed AVAX Rewards Payout",
"updated_at": "2026-05-17T22:09:33.904Z",
"url": "https://stspg.io/8klvqnpk0j4p"
},
{
"body": "Withdrawals are now being processed as scheduled. Thank you.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-18T00:48:24.975Z",
"resolved_inferred": false,
"started_at": "2026-05-14T00:20:24.530Z",
"state": "resolved",
"title": "Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia",
"updated_at": "2026-05-18T00:48:24.994Z",
"url": "https://stspg.io/6g27l88651b9"
},
{
"body": "The issue has been resolved.\n\nThank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-10T12:15:40Z",
"resolved_at": "2026-05-06T11:28:39.418Z",
"resolved_inferred": false,
"started_at": "2026-05-06T11:17:18.553Z",
"state": "resolved",
"title": "Issues With Our Prediction Markets",
"updated_at": "2026-05-06T11:28:39.433Z",
"url": "https://stspg.io/m3jy9kdlzgpz"
},
{
"body": "Update: Fiat withdrawals restored for Kenyan customers\n\nCryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time.\n\nOur team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored.\n\nWe apologise for the inconvenience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-05-05T15:04:35.212Z",
"state": "identified",
"title": "Deposits Unavailable In Kenya",
"updated_at": "2026-09-15T13:19:34.113Z",
"url": "https://stspg.io/kzxyf082flb4"
},
{
"body": "This issue has now been resolved. Thank you all for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-11T12:29:42Z",
"resolved_at": "2026-05-06T13:11:19.686Z",
"resolved_inferred": false,
"started_at": "2026-05-04T07:32:55.195Z",
"state": "resolved",
"title": "Customers Unable to Enable Sends In Malaysia",
"updated_at": "2026-05-06T13:11:19.703Z",
"url": "https://stspg.io/237mpv9990lj"
},
{
"body": "Update: \n\nWhen staking ETH, the staking timeline delay will be communicated during that process.\n\nWe appreciate your understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-09T09:56:29.986Z",
"resolved_inferred": false,
"started_at": "2026-02-25T10:01:15.901Z",
"state": "resolved",
"title": "Ethereum (ETH) Staking Network Delay",
"updated_at": "2026-06-09T09:56:30.003Z",
"url": "https://stspg.io/5888byyhf19m"
},
{
"body": "Deposits via bank transfer are now available again in Indonesia.\n\nThank you for your patience and understanding in this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-31T11:06:41.244Z",
"resolved_inferred": false,
"started_at": "2026-02-23T17:41:04.931Z",
"state": "resolved",
"title": "Deposits via Bank Transfer Are Temporarily Unavailable in Indonesia",
"updated_at": "2026-07-31T11:06:41.262Z",
"url": "https://stspg.io/kwf536f9zl11"
}
]
}