{
"vendor": "Maze",
"slug": "maze",
"platform": "statuspage",
"status_url": "https://status.maze.co",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
"history_backfilled": true,
"first_watched": "2026-09-04T07:06:16Z",
"incidents": [
{
"body": "Prolific has restored its service, and panel recruitment is now fully available again.\nWe have progressively restored traffic to 100% and closely monitored the system throughout the process. No errors have been observed, and Prolific panel requests are now operating normally.\n\nThank you for your patience and understanding while we worked to restore the service.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-16T11:03:16Z",
"resolved_inferred": false,
"started_at": "2026-09-16T10:06:07Z",
"state": "resolved",
"title": "Prolific panel recruitment is currently unavailable",
"updated_at": "2026-09-16T11:03:16Z"
},
{
"body": "We\u2019re continuing to reprocess the transcriptions affected by the incident and closely monitoring the impacted studies to ensure everything is being restored and processed as expected.\n\nWe\u2019ll share another update as soon as we have further information.",
"first_seen": "2026-09-16T12:28:20Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"started_at": "2026-09-16T08:54:39Z",
"state": "monitoring",
"title": "The issue affecting new transcriptions has been resolved.",
"updated_at": "2026-09-16T11:58:38Z"
},
{
"body": "We've resolved the incident, and unmoderated studies with Figma prototypes should now work normally. Apologies for the trouble caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-09-02T01:05:50Z",
"resolved_inferred": false,
"started_at": "2026-09-02T00:19:56Z",
"state": "resolved",
"title": "Build mode and Live study links for unmoderated studies with Figma prototypes fail to load",
"updated_at": "2026-09-02T01:05:50Z"
},
{
"body": "We've resolved the issue, and you should now be able to duplicate unmoderated studies and create new studies from a template. Sorry for the trouble, and thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-27T03:16:41Z",
"resolved_inferred": false,
"started_at": "2026-08-27T02:31:57Z",
"state": "resolved",
"title": "Users can\u2019t duplicate an existing unmoderated study or create a new unmoderated study from a template",
"updated_at": "2026-08-27T03:16:41Z"
},
{
"body": "This issue is now resolved. Teammates' calendar connection status displays correctly again in the recruitment link creation flow, and live availability is being applied as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-25T16:56:33Z",
"resolved_inferred": false,
"started_at": "2026-08-25T16:24:27Z",
"state": "resolved",
"title": "Calendar availability not showing when creating recruitment links",
"updated_at": "2026-08-25T16:56:33Z"
},
{
"body": "Video streaming has been restored in moderated observer rooms.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-19T17:49:15Z",
"resolved_inferred": false,
"started_at": "2026-08-19T13:44:01Z",
"state": "resolved",
"title": "Video streams unresponsive in Observer Rooms",
"updated_at": "2026-08-19T17:49:15Z"
},
{
"body": "The issue affecting AI Moderated studies has now been fully resolved.  AI Moderated interactions and study links are functioning normally again, including studies with image stimuli.\n\nWe apologize for the disruption and appreciate your patience and understanding while we worked to resolve the issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-18T14:28:38Z",
"resolved_inferred": false,
"started_at": "2026-08-18T12:56:12Z",
"state": "resolved",
"title": "AI Moderated studies aren't functioning correctly",
"updated_at": "2026-08-18T14:28:38Z"
},
{
"body": "This issue is now resolved. Goal-based prototype tests will now auto-complete consistently when participants reach the defined goal screen. Thank you for your patience while we worked towards a fix.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-11T17:04:56Z",
"resolved_inferred": false,
"started_at": "2026-08-11T16:12:32Z",
"state": "resolved",
"title": "Prototype test 'goal-based' tasks are not consistently auto-completing",
"updated_at": "2026-08-11T17:04:56Z"
},
{
"body": "The issue affecting AI Moderated conversations has been resolved.\n\nOur Engineering team identified the root cause and implemented a fix. AI Moderated conversations should now be starting normally.\n\nThank you for your patience while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-16T13:57:08Z",
"resolved_inferred": false,
"started_at": "2026-07-16T13:06:02Z",
"state": "resolved",
"title": "AI Moderated conversations",
"updated_at": "2026-07-16T13:57:08Z"
},
{
"body": "This issue is now resolved. Thank you for your patience while we worked towards a fix.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-17T21:01:41Z",
"resolved_inferred": false,
"started_at": "2026-06-17T18:43:46Z",
"state": "resolved",
"title": "Delays in transcript generation on unmoderated studies",
"updated_at": "2026-06-17T21:01:41Z"
},
{
"body": "This incident is now resolved, and all services are working as expected \ud83c\udf89",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-05T18:32:41Z",
"resolved_inferred": false,
"started_at": "2026-06-05T16:47:00Z",
"state": "resolved",
"title": "Maze app experiencing longer load times",
"updated_at": "2026-06-05T18:32:41Z"
},
{
"body": "This issue is now resolved. Clips and transcripts should now be loading as expected in results.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-04T12:23:28Z",
"resolved_inferred": false,
"started_at": "2026-06-04T10:55:37Z",
"state": "resolved",
"title": "Clips and transcripts aren't loading in results",
"updated_at": "2026-06-04T12:23:28Z"
},
{
"body": "The issue has now been resolved, and prototypes should load as expected. We apologize for the disruption and appreciate your patience while we investigated the issue. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-13T22:24:52Z",
"resolved_inferred": false,
"started_at": "2026-05-12T20:19:44Z",
"state": "resolved",
"title": "Some Figma prototypes fail to load in unmoderated studies",
"updated_at": "2026-05-13T22:24:52Z"
},
{
"body": "The issue is now resolved. Observers should be able to join and access moderated interview studies as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-22T16:48:04Z",
"resolved_inferred": false,
"started_at": "2026-04-22T15:28:41Z",
"state": "resolved",
"title": "Observers are unable to join moderated studies",
"updated_at": "2026-04-22T16:48:04Z"
},
{
"body": "We've now implemented a fix. Moderated and AI Moderated studies are now accessible and can be created as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T18:28:22Z",
"resolved_inferred": false,
"started_at": "2026-04-20T17:58:50Z",
"state": "resolved",
"title": "Moderated and AI Moderated study types cannot be accessed or created",
"updated_at": "2026-04-20T18:28:22Z"
},
{
"body": "The issue affecting recruiting for Respondent panel orders has been fully resolved. Recruiting services are now operating as expected. We will continue to monitor the system to ensure stability.\n\nThank you for your patience while we worked to resolve this issue.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-10T05:56:23Z",
"resolved_inferred": false,
"started_at": "2026-04-09T18:07:41Z",
"state": "resolved",
"title": "Recruiting unavailable for Respondent panel orders",
"updated_at": "2026-04-10T05:56:23Z"
},
{
"body": "The incident has been resolved. We have restored full functionality and are continuing to monitor the system.\nWe appreciate your patience while we worked on this.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-09T11:49:12Z",
"resolved_inferred": false,
"started_at": "2026-04-09T11:23:05Z",
"state": "resolved",
"title": "In-app prompt will not show on our customers website",
"updated_at": "2026-04-09T11:49:12Z"
},
{
"body": "The issue where Clips failed to load and displayed the error message \u201cUnable to load video\u201d has been resolved by our Engineering Team.\n\nWe sincerely appreciate your patience and understanding while we addressed this matter.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-08T12:15:51Z",
"resolved_inferred": false,
"started_at": "2026-04-08T11:30:08Z",
"state": "resolved",
"title": "Clips are failing to load",
"updated_at": "2026-04-08T12:15:51Z"
},
{
"body": "The backlog of Clips recordings have been processed and the system is operating normally",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-18T20:49:47Z",
"resolved_inferred": false,
"started_at": "2026-03-18T17:38:02Z",
"state": "resolved",
"title": "Clip recordings are not displaying in results",
"updated_at": "2026-03-18T20:49:47Z"
},
{
"body": "Issue has now been resolved. You should now be able to login with Google. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-12T08:38:38Z",
"resolved_inferred": false,
"started_at": "2026-03-09T03:18:12Z",
"state": "resolved",
"title": "Users can't log into their Maze accounts via Google Auth",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"body": "This issue is now resolved. Panel orders can be submitted and created as expected.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-23T21:37:46Z",
"resolved_inferred": false,
"started_at": "2026-02-23T19:45:18Z",
"state": "resolved",
"title": "Issues placing participant panel orders",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"body": "This issue is now resolved. Thank you for your patience while we worked towards a fix.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-18T14:44:03Z",
"resolved_inferred": false,
"started_at": "2026-02-18T00:55:26Z",
"state": "resolved",
"title": "The 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"body": "Search in Maze should now be operational again. Thanks for your patience while we worked towards a fix.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T16:27:59Z",
"resolved_inferred": false,
"started_at": "2026-02-12T15:06:10Z",
"state": "resolved",
"title": "Search failing due to provider outage",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"body": "The CDN configuration has been fixed and the system is fully operational",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T12:42:58Z",
"resolved_inferred": false,
"started_at": "2026-02-12T11:40:01Z",
"state": "resolved",
"title": "An error stating \"Failed to load\" appears when attempting to view the Legal block",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"body": "The CDN configuration has been fixed and the system is fully operational",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-12T12:43:17Z",
"resolved_inferred": false,
"started_at": "2026-02-12T11:38:41Z",
"state": "resolved",
"title": "PDFs and images not loading for testers",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"body": "The issue has been identified and resolved. We are not seeing any errors with search queries but will continue to monitor. ",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-02-04T17:06:40Z",
"resolved_inferred": false,
"started_at": "2026-02-04T16:16:14Z",
"state": "resolved",
"title": "The Search option is currently not working as expected",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"body": "We experienced an issue where CSV exports from studies were not being delivered to inboxes. We've identified the root cause and implemented a fix. Previously requested exports can be requested again in order to receive them. Our apologies for any disruption this may have caused.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-15T12:28:18Z",
"resolved_at": "2026-01-26T10:20:00Z",
"resolved_inferred": false,
"started_at": "2026-01-26T14:00:09Z",
"state": "resolved",
"title": "CSV exports not being delivered",
"updated_at": "2026-03-12T18:19:42Z"
}
]
}