{
"vendor": "Monday",
"slug": "monday",
"platform": "statuspage",
"status_url": "https://status.monday.com",
"last_checked": "2026-09-16T12:28:20Z",
"last_state": "ok",
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"incidents": [
{
"body": "This incident has been resolved.",
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"impact": "none",
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"title": "Investigating issues with Vibe app",
"updated_at": "2026-09-09T18:39:18.418Z",
"url": "https://stspg.io/dzh2hn4mhj0d"
},
{
"body": "This incident has been resolved.",
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"impact": "critical",
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"title": "Planned Mainatance - August 5",
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"url": "https://stspg.io/cq5s0g4fk3br"
},
{
"body": "The issue has been successfully resolved. Thank you for your patience",
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"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-08-12T10:42:18.658Z",
"resolved_inferred": false,
"started_at": "2026-08-12T10:38:13.090Z",
"state": "resolved",
"title": "Issues with creating sub-items and linked items",
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"url": "https://stspg.io/lyfj4mkxr6qs"
},
{
"body": "There was an automations incident in the AUS Region. This caused some automation delays during this time. It has been successfully resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
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"resolved_inferred": false,
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"state": "resolved",
"title": "Delay in Automations",
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"url": "https://stspg.io/gdnxbcyly66w"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-07-23T17:08:01.243Z",
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"title": "Issues with  automations and workflows degraded performance",
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"url": "https://stspg.io/1cqzlcm1742h"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
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"resolved_at": "2026-07-13T17:34:16.090Z",
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"title": "Issues with platform latency",
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"url": "https://stspg.io/bs1fwfwb8p0r"
},
{
"body": "**What Happened:**\n\nToday, following a gradual rollout of a new feature, our platform experienced widespread cross-system performance degradation. While most features continued to work, a heavy load on our database impacted overall service availability, causing automations to run slowly and the automations store and agents to occasionally fail to load.\n\n**Please note that at no point was any data lost or compromised.**  \n\n**Timeline:**\n\n* **US Region:** 15:30 \u2013 17:10 UTC \\(1 hour and 40 minutes of degradation\\)\n\n\u200c\n\n**What caused it:**\n\nA new Dynamic Client Registration \\(DCR\\) feature for OAuth \\(supporting MCP applications\\) caused an unexpected chain reaction. Even with the limited rollout of this feature, frequent automated DCR requests triggered a continuous, global cache invalidation storm across our core caching infrastructure. With this shared cache repeatedly cleared, all traffic was directed straight to the database, causing a severe CPU spike.\n\n\u200c\n\n**How we responded:**\n\nOur engineering team identified the source and immediately performed a significant system scale-up to handle the extreme load. We then disabled the DCR endpoint in production. This stopped the cache invalidation loop, restoring database stability and returning system performance to normal.  \n\n**What we're doing to prevent recurrence:**\n\nMoving forward, we plan to use a setup that will take the load off core caching systems.\n\nBecause this was a limited gradual rollout, turning it off has zero impact on your current workflows or integrations.\n\n\u200c\n\nWe sincerely apologize for any disruption this caused to your workflow.\n\nThank you for your understanding as we work to continuously improve our platform's reliability.\n\nYour team at [**monday.com**](http://monday.com)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
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"resolved_at": "2026-07-07T17:30:48.561Z",
"resolved_inferred": false,
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"state": "postmortem",
"title": "Issues with degraded platform performance",
"updated_at": "2026-07-07T22:05:41.900Z",
"url": "https://stspg.io/8fqc6gf340ch"
},
{
"body": "This incident has been resolved.",
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"impact": "major",
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"title": "Investigating connectivity issues across accounts and devices",
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"url": "https://stspg.io/72575sm282nz"
},
{
"body": "This incident has been resolved.",
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"impact": "minor",
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"title": "Issues platform performance",
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"url": "https://stspg.io/ntcfzrmkw97b"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-06-24T11:50:17.731Z",
"resolved_inferred": false,
"started_at": "2026-06-24T07:43:23.070Z",
"state": "resolved",
"title": "Pricing page showing blank",
"updated_at": "2026-06-24T11:50:17.749Z",
"url": "https://stspg.io/dz3k7lv1pfvb"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"resolved_at": "2026-06-22T20:15:09.359Z",
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"state": "resolved",
"title": "Investigating connectivity issues across accounts and devices",
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"url": "https://stspg.io/c73l254vk9cr"
},
{
"body": "The degraded performance across the platform issue on the EU Server has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-31T05:00:00.000Z",
"resolved_inferred": false,
"started_at": "2026-05-31T05:00:00.000Z",
"state": "resolved",
"title": "Degraded Performance Across the Platform on the EU Server",
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"url": "https://stspg.io/7d23833lhgjh"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
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"resolved_at": "2026-05-26T15:36:55.414Z",
"resolved_inferred": false,
"started_at": "2026-05-26T13:28:50.498Z",
"state": "resolved",
"title": "Investigating issues with Emails and Activities",
"updated_at": "2026-05-26T15:36:55.430Z",
"url": "https://stspg.io/31174dhgz0qm"
},
{
"body": "The issue causing a delay in the activity logs has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-05-12T01:16:40.518Z",
"resolved_inferred": false,
"started_at": "2026-05-11T12:50:06.749Z",
"state": "resolved",
"title": "Delay in the Activity Log",
"updated_at": "2026-05-12T01:16:40.532Z",
"url": "https://stspg.io/n3mr1nypcvf3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T20:40:19.146Z",
"resolved_inferred": false,
"started_at": "2026-04-28T20:10:17.092Z",
"state": "resolved",
"title": "Investigating connectivity issues across accounts and devices",
"updated_at": "2026-04-28T20:40:19.160Z",
"url": "https://stspg.io/6s366rnwcnv8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-28T16:09:49.667Z",
"resolved_inferred": false,
"started_at": "2026-04-28T15:02:27.525Z",
"state": "resolved",
"title": "Investigating issues with apps, docs, and automations",
"updated_at": "2026-04-28T16:09:49.681Z",
"url": "https://stspg.io/7m97k6bdj40h"
},
{
"body": "The Mass Emails issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-29T12:55:48.941Z",
"resolved_inferred": false,
"started_at": "2026-04-28T14:11:16.784Z",
"state": "resolved",
"title": "Investigating issues with delays in processing Mass Emails",
"updated_at": "2026-04-29T12:55:48.956Z",
"url": "https://stspg.io/c02z7gs235ng"
},
{
"body": "The issue with board creation, API, and Mass Emails has been resolved!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-27T10:15:28.000Z",
"resolved_inferred": false,
"started_at": "2026-04-27T09:45:45.000Z",
"state": "resolved",
"title": "Connectivity issues across accounts on EU and AU servers",
"updated_at": "2026-04-27T11:24:50.618Z",
"url": "https://stspg.io/68dcsc9kp5f2"
},
{
"body": "The issue with our automations and workflow builder has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-26T13:54:13.576Z",
"resolved_inferred": false,
"started_at": "2026-04-26T13:15:07.000Z",
"state": "resolved",
"title": "Investigating issues with our automations and workflow builder",
"updated_at": "2026-04-26T13:54:13.592Z",
"url": "https://stspg.io/4zvx0dg017s5"
},
{
"body": "The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-23T13:33:25.139Z",
"resolved_inferred": false,
"started_at": "2026-04-23T13:08:29.559Z",
"state": "resolved",
"title": "Investigating reports of monday docs issues across accounts",
"updated_at": "2026-04-23T13:33:25.158Z",
"url": "https://stspg.io/jxdmhvk8qgkr"
},
{
"body": "The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T11:35:02.530Z",
"resolved_inferred": false,
"started_at": "2026-04-20T10:37:28.190Z",
"state": "resolved",
"title": "Issue with Emails & Activities in CRM and communication in monday Service",
"updated_at": "2026-04-20T11:35:02.546Z",
"url": "https://stspg.io/xjwywlvpf2d0"
},
{
"body": "The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-04-20T08:53:55.423Z",
"resolved_inferred": false,
"started_at": "2026-04-20T08:46:02.973Z",
"state": "resolved",
"title": "Platform loading issues",
"updated_at": "2026-04-20T08:53:55.440Z",
"url": "https://stspg.io/cy3prs6g8pd1"
},
{
"body": "The missing items issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-30T16:16:41.347Z",
"resolved_inferred": false,
"started_at": "2026-03-30T15:26:53.511Z",
"state": "resolved",
"title": "Investigating issues with missing items on boards",
"updated_at": "2026-03-30T16:16:41.362Z",
"url": "https://stspg.io/fsl51mdhs8mv"
},
{
"body": "The connectivity issues with Outlook have been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-03-11T12:22:44.081Z",
"resolved_inferred": false,
"started_at": "2026-03-11T09:36:33.265Z",
"state": "resolved",
"title": "Issue with Outlook Integration Connection Issues",
"updated_at": "2026-03-11T12:22:44.098Z",
"url": "https://stspg.io/m2jwxltb5hx3"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-24T17:06:20.463Z",
"resolved_inferred": false,
"started_at": "2026-02-24T16:40:45.388Z",
"state": "resolved",
"title": "Investigating reports of issues with our automations",
"updated_at": "2026-02-24T17:06:20.480Z",
"url": "https://stspg.io/fll94p2p1wll"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-19T12:35:35.342Z",
"resolved_inferred": false,
"started_at": "2026-02-19T10:23:34.342Z",
"state": "resolved",
"title": "Issues scrolling down in the item page overview/updates section",
"updated_at": "2026-02-19T12:35:35.360Z",
"url": "https://stspg.io/5c5tlbqjh3yc"
},
{
"body": "**What Happened:**\n\nOn February 16th \\(09:04 AM EST\\), our US customers experienced a 28-minute system downtime due to an application-level bug.\n\n\u200c\n\n**What caused it:**\n\nA recent code change in the billing subsystem responsible for updating account plans introduced an edge-case bug that dramatically increased platform load, which caused system downtime.\n\n\u200c\n\n**How we responded:**\n\nOur monitoring system promptly identified the issue, triggering an immediate response from our engineering team. By activating failover mechanisms, reverting the problematic code change, and blocking the affected endpoint, we restored normal service by 09:32 AM EST.\n\n\u200c\n\n**What we're doing to prevent recurrence:**\n\nTo enhance system resilience, we are implementing database optimizations, additional guardrails, and limits to prevent load spikes on the platform. It also includes strengthening our error detection and recovery processes.\n\n\u200c\n\nWe sincerely apologize for any disruption this caused to your workflow.\n\nThank you for your understanding as we work to continuously improve our platform's reliability.\n\nYour team at [monday.com](http://monday.com)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
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"resolved_at": "2026-02-16T14:49:11.703Z",
"resolved_inferred": false,
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"state": "postmortem",
"title": "Investigating connectivity issues across accounts and devices",
"updated_at": "2026-02-16T16:49:01.907Z",
"url": "https://stspg.io/tzr3mdwbyjvv"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-02-07T13:02:51.190Z",
"resolved_inferred": false,
"started_at": "2026-02-05T19:21:53.000Z",
"state": "resolved",
"title": "Investigating issues with system emails",
"updated_at": "2026-02-07T13:02:51.205Z",
"url": "https://stspg.io/8ww3mnc6gqy8"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-28T16:45:19.009Z",
"resolved_inferred": false,
"started_at": "2026-01-28T15:27:54.000Z",
"state": "resolved",
"title": "Slowness across the platform and API",
"updated_at": "2026-01-28T16:45:19.027Z",
"url": "https://stspg.io/8d0w96sdsxbl"
},
{
"body": "The issue with AI flows has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-27T12:19:12.170Z",
"resolved_inferred": false,
"started_at": "2026-01-27T12:08:25.000Z",
"state": "resolved",
"title": "Monitoring issues with AI Flows",
"updated_at": "2026-01-27T12:19:12.186Z",
"url": "https://stspg.io/6tkr0p0fdn6b"
},
{
"body": "The issue has been resolved. Thank you for your patience.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-06T00:22:04.075Z",
"resolved_inferred": false,
"started_at": "2026-01-05T20:47:29.595Z",
"state": "resolved",
"title": "Investigating issues with: Delays in search results, activity log, and Item Sync in My Work",
"updated_at": "2026-01-06T00:22:04.092Z",
"url": "https://stspg.io/19y6qr2n3p7h"
},
{
"body": "**What Happened:**\n\nOn January 5th \\(09:19 AM EST\\), customers on our US server began to experience around 8 minutes of difficulty loading boards, followed by 23 minutes of system downtime due to an application-level issue, totaling a 31-minute incident.\n\nThere was no data loss or security risk to our customers during this incident, and EMEA and APAC servers were not impacted by the platform access issue.\n\n\u200c\n\n**What caused it:**\n\nA recent code change in our left pane feature created an overload on our system, which as a result, affected data retrieval.\n\n\u200c\n\n**How we responded:**\n\nOur monitoring system promptly identified the issue, triggering an immediate response from our engineering team. While working to resolve the issue, the loading issue turned into a full platform downtime. Our team resolved the issue by scaling our data layer servers and restoring normal service by 09:50 AM EST.\n\n\u200c\n\n**What we're doing to prevent recurrence:**\n\nWe will implement a new performance process in our pre-production environment that enables us to proactively identify and prevent similar issues, thereby minimizing their impact on our customers. To enhance system resilience, we are implementing additional layers of automated testing and protection, including strengthening our error detection and recovery processes.\n\n\u200c\n\nWe know that any access disruption to your [monday.com](http://monday.com) workflows impacts your productivity, and we're sorry for any frustration or inconvenience caused.\u00a0\n\nWe remain committed to continuously improving the platform's reliability, resiliency, and protecting your work platform\u2019s uptime goals.\n\n\u200c\n\nYour engineering team at [monday.com](http://monday.com)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2026-01-05T15:36:25.030Z",
"resolved_inferred": false,
"started_at": "2026-01-05T14:29:05.941Z",
"state": "postmortem",
"title": "Investigating connectivity issues across accounts and devices",
"updated_at": "2026-01-11T16:02:49.045Z",
"url": "https://stspg.io/srpm5cqgp4ly"
},
{
"body": "The data syncing issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-15T10:53:07.926Z",
"resolved_inferred": false,
"started_at": "2025-12-15T10:37:15.305Z",
"state": "resolved",
"title": "Investigating issues with data syncing",
"updated_at": "2025-12-15T10:53:07.946Z",
"url": "https://stspg.io/0dg2lr8jvw6g"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-09T16:39:38.153Z",
"resolved_inferred": false,
"started_at": "2025-12-09T15:46:43.821Z",
"state": "resolved",
"title": "Investigating connectivity issues across accounts and devices",
"updated_at": "2025-12-09T16:39:38.172Z",
"url": "https://stspg.io/c54lfvm52clk"
},
{
"body": "On December 5th, starting around 03:50am EST, our customers experienced connectivity issues to the platform across all of our servers. In total, customers experienced 19 minutes of downtime on the AUS server, 48 minutes on the US server and 64 minutes on the EU server.\n\n**What caused it:**\n\nThis incident was caused by a major outage at our third-party cloud service provider, Cloudflare. This outage led to widespread disruptions across many platforms, including [monday.com](http://monday.com/).\n\n**How we responded:**\n\nOur engineering teams acted immediately to stabilize the platform as soon as the issue was detected at 3:48am EST. As Cloudflare began to recover, we restored platform functionality in stages to ensure stability.\n\nBy 4:11am EST, access to accounts in the AUS server was fully restored. By 4:40am EST, full access was restored to accounts on our US server.\n\nBy 4:55am EST, the platform was fully operational across all servers. We continued to monitor the situation closely, and declared the incident resolved at 5:17 am EST.\n\nWe kept customers informed through regular updates on our Status Page regularly until the incident was fully resolved.\n\nWe sincerely apologize for any disruption this may have caused today. Thank you for your patience and understanding.\n\nYour engineering team at [monday.com](http://monday.com/)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "none",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-12-05T10:08:47.172Z",
"resolved_inferred": false,
"started_at": "2025-12-05T09:11:20.000Z",
"state": "postmortem",
"title": "Connectivity Issues across accounts and devices",
"updated_at": "2025-12-05T14:01:34.595Z",
"url": "https://stspg.io/fwgzbrpnv3jk"
},
{
"body": "The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-25T10:14:50.437Z",
"resolved_inferred": false,
"started_at": "2025-11-25T09:29:13.550Z",
"state": "resolved",
"title": "Investigating connectivity issues across accounts and devices",
"updated_at": "2025-11-25T10:14:50.454Z",
"url": "https://stspg.io/fqjtbdzqrtyv"
},
{
"body": "The issue with payments has been successfully resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-18T17:06:44.788Z",
"resolved_inferred": false,
"started_at": "2025-11-18T12:57:15.032Z",
"state": "resolved",
"title": "Investigating issues with Processing Payment",
"updated_at": "2025-11-18T17:06:44.807Z",
"url": "https://stspg.io/5pxlgdvxy89h"
},
{
"body": "The issue with delays in our automations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-10T10:43:27.000Z",
"resolved_inferred": false,
"started_at": "2025-11-10T10:18:52.000Z",
"state": "resolved",
"title": "Monitoring issues with delays in our automations",
"updated_at": "2025-11-11T04:46:12.307Z",
"url": "https://stspg.io/8tx9jj93sxft"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-11-05T15:24:50.331Z",
"resolved_inferred": false,
"started_at": "2025-11-05T15:03:39.263Z",
"state": "resolved",
"title": "Identified the issue affecting our automations",
"updated_at": "2025-11-05T15:24:50.344Z",
"url": "https://stspg.io/kd04zfz91s2n"
},
{
"body": "The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-26T07:09:52.163Z",
"resolved_inferred": false,
"started_at": "2025-10-26T07:03:31.324Z",
"state": "resolved",
"title": "Monitoring connectivity issues across accounts and devices",
"updated_at": "2025-10-26T07:09:52.179Z",
"url": "https://stspg.io/v6f26qn88rcj"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-23T11:28:09.124Z",
"resolved_inferred": false,
"started_at": "2025-10-23T11:08:12.950Z",
"state": "resolved",
"title": "Investigating connectivity issues across accounts and devices in AU server",
"updated_at": "2025-10-23T11:28:09.139Z",
"url": "https://stspg.io/vxjgyt7dsqq6"
},
{
"body": "**What Happened:**\n\nOn October 20th, starting around 03:00 AM EST, our US server customers experienced approximately 250 minutes of disruption, including about 165 minutes of full system downtime followed by 522 minutes of degraded performance that affected automations and integrations.\u00a0\n\nThe issue was caused by an outage of our third-party provider, AWS, which primarily impacted the US region, but also created downstream effects globally. As a result, some customers in our EU and AU regions experienced related degraded performance issues with API, automations, and integrations, lasting up to 150 minutes.\n\n\u200c\n\n**What caused it:**\n\nThis incident was caused by a major outage at our third-party provider, AWS \\(Amazon Web Services\\), in one of their U.S. data center regions. This outage led to widespread disruptions across many platforms, including [monday.com](http://monday.com).\n\nThis issue began with errors and delays within AWS\u2019s core systems, which affected how our servers handled data and automations. As AWS implemented mitigation efforts to restore functionality, our team actively worked to maintain stability and recovery as services gradually returned to normal.\n\n\u200c\n\n**How we responded:**\n\nOur engineering and developers teams acted immediately to stabilize the platform once the issue was detected. To protect performance and further disruption, we temporarily paused automations and API activity connected to the affected region while we worked on restoring service.\n\nWe kept customers informed through regular updates on our Status Page and made configuration changes to reduce the impact on other parts of the platform. As AWS began to recover, we restored platform functionality in stages to ensure everything remained stable.\u00a0\n\nFull functionality, including automations, integrations, and API was restored once reliability was confirmed in all regions.\u00a0\n\n\u200c\n\nWe sincerely apologize for any disruption this caused to your workflow.\n\nThank you for your patience and understanding as we continue strengthening our systems to ensure greater resilience and reliability.\u00a0\n\nYour team at [monday.com](http://monday.com)",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-20T21:18:22.723Z",
"resolved_inferred": false,
"started_at": "2025-10-20T07:12:19.000Z",
"state": "postmortem",
"title": "Investigating connectivity issues across accounts and devices due to an AWS outage",
"updated_at": "2025-10-21T07:30:59.758Z",
"url": "https://stspg.io/kjls9kqb9ctx"
},
{
"body": "This incident has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-10-01T16:25:45.884Z",
"resolved_inferred": false,
"started_at": "2025-10-01T15:30:15.265Z",
"state": "resolved",
"title": "Investigating reports of issues with our automations",
"updated_at": "2025-10-01T16:25:45.906Z",
"url": "https://stspg.io/pnh7xgqtfgwv"
},
{
"body": "The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "critical",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-29T11:57:07.068Z",
"resolved_inferred": false,
"started_at": "2025-09-29T11:35:30.704Z",
"state": "resolved",
"title": "Investigating issues with Templates",
"updated_at": "2025-09-29T11:57:07.085Z",
"url": "https://stspg.io/twwgkfffwl8g"
},
{
"body": "The Update Feed issue has been successfully resolved. Please refresh your browser to access the platform. Thank you so much for your patience!",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-29T11:30:29.093Z",
"resolved_inferred": false,
"started_at": "2025-09-29T10:50:18.000Z",
"state": "resolved",
"title": "Investigating Issues with Update Feed",
"updated_at": "2025-09-29T11:30:29.107Z",
"url": "https://stspg.io/cd4pl8d9snzp"
},
{
"body": "The incident with API and Webhooks has been resolved.",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-18T12:51:09.171Z",
"resolved_inferred": false,
"started_at": "2025-09-18T11:29:00.000Z",
"state": "resolved",
"title": "Investigating reports of issues with API",
"updated_at": "2025-09-18T12:51:09.188Z",
"url": "https://stspg.io/r70fhzwfpvk0"
},
{
"body": "The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "major",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-04T12:47:29.412Z",
"resolved_inferred": false,
"started_at": "2025-09-04T12:30:15.061Z",
"state": "resolved",
"title": "Investigating issues with Emails and Activities",
"updated_at": "2025-09-04T12:47:29.443Z",
"url": "https://stspg.io/j8zdlp4ny96q"
},
{
"body": "The issue with our automations and integrations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-03T13:26:16.612Z",
"resolved_inferred": false,
"started_at": "2025-09-03T13:05:48.000Z",
"state": "resolved",
"title": "Identified the issue affecting our automations and integrations",
"updated_at": "2025-09-03T13:26:16.626Z",
"url": "https://stspg.io/7xftrdsthxz7"
},
{
"body": "The issue with signup-related emails has been successfully resolved. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-09-01T11:52:28.575Z",
"resolved_inferred": false,
"started_at": "2025-09-01T09:43:31.220Z",
"state": "resolved",
"title": "Identified issues with signup related emails",
"updated_at": "2025-09-01T11:52:28.594Z",
"url": "https://stspg.io/lr928k5xx494"
},
{
"body": "The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience",
"first_seen": "2026-09-04T07:06:16Z",
"impact": "minor",
"last_seen": "2026-09-16T12:28:20Z",
"resolved_at": "2025-08-31T14:34:38.967Z",
"resolved_inferred": false,
"started_at": "2025-08-31T12:27:39.972Z",
"state": "resolved",
"title": "Investigating connectivity issues with different features in the platform",
"updated_at": "2025-08-31T14:34:38.982Z",
"url": "https://stspg.io/yggfzvvjvrw0"
}
]
}